Summary:
The Personal Flight Concierge is the single point of contact to aircraft owners, business partners and Jet Card clientele. The position is responsible for the care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored to individual preference. The Personal Flight Concierge showings detailed attention and anticipatory gestures in all correspondence and arrangements to each request, trip and experience that Jet Linx has in its service offerings.
Duties & Responsibilities:
Responsible for owning the customer relationship / experience to include quoting, trip logistics, communication and in person experiences at departure and arrival base.
Work with the Central Concierge team on getting quotes, itineraries, & services prepared to provide to the Clients.
Manage, update, and maintain all client and owner accounts, preferences, expectations, utilizing company systems.
Respond to inquiries and requests from clients and owners providing a unique, luxurious experience in accordance with Jet Linx service standards while building rapport and anticipating needs and preferences.
Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx service standards.
Coordinate with Flight Operation Departments to ensure service standards are met and/or exceeded and identify any potential issues.
Maintain standard aircraft stock, lobby amenities and office supply inventory in accordance with Jet Linx service standards.
Provide / serve customers food and drinks while at primary base of operation. Offer information for local attractions, restaurants, and events both locally and in the areas of travel.
Schedule trips for Aircraft Owners. Arrange and confirm trip itineraries for approval as well as arrange all trip logistics such as catering, ground transportation, etc. for Aircraft Owners.
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
Conduct a pre- and post-flight calls to ensure complete satisfaction of clients and owners.
Engage with current and inactive flyers to promote and sell/upsell services or partnerships.
Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Other duties as assigned
Knowledge, Skills & Abilities:
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Establish and maintain effective relationships with clients
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Proficient with Microsoft Office Suite
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Operate office equipment as needed
Education and Work Experience:
Associate Degree or equivalent from 2-year college or hospitality program preferred
2 years of professional customer service experience required
Aviation industry experience or interest preferred
Physical Requirements:
Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
Ability to obtain a U.S. driver's license
Proof of eligibility to work in the US
Mar 14, 2024
Full time
Summary:
The Personal Flight Concierge is the single point of contact to aircraft owners, business partners and Jet Card clientele. The position is responsible for the care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored to individual preference. The Personal Flight Concierge showings detailed attention and anticipatory gestures in all correspondence and arrangements to each request, trip and experience that Jet Linx has in its service offerings.
Duties & Responsibilities:
Responsible for owning the customer relationship / experience to include quoting, trip logistics, communication and in person experiences at departure and arrival base.
Work with the Central Concierge team on getting quotes, itineraries, & services prepared to provide to the Clients.
Manage, update, and maintain all client and owner accounts, preferences, expectations, utilizing company systems.
Respond to inquiries and requests from clients and owners providing a unique, luxurious experience in accordance with Jet Linx service standards while building rapport and anticipating needs and preferences.
Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx service standards.
Coordinate with Flight Operation Departments to ensure service standards are met and/or exceeded and identify any potential issues.
Maintain standard aircraft stock, lobby amenities and office supply inventory in accordance with Jet Linx service standards.
Provide / serve customers food and drinks while at primary base of operation. Offer information for local attractions, restaurants, and events both locally and in the areas of travel.
Schedule trips for Aircraft Owners. Arrange and confirm trip itineraries for approval as well as arrange all trip logistics such as catering, ground transportation, etc. for Aircraft Owners.
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
Conduct a pre- and post-flight calls to ensure complete satisfaction of clients and owners.
Engage with current and inactive flyers to promote and sell/upsell services or partnerships.
Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Other duties as assigned
Knowledge, Skills & Abilities:
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Establish and maintain effective relationships with clients
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Proficient with Microsoft Office Suite
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Operate office equipment as needed
Education and Work Experience:
Associate Degree or equivalent from 2-year college or hospitality program preferred
2 years of professional customer service experience required
Aviation industry experience or interest preferred
Physical Requirements:
Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
Ability to obtain a U.S. driver's license
Proof of eligibility to work in the US
CONCIERGE Permanent- 28 à 32 heures/semaine Résidence La Croisée de lEst - Granby Travailler au Groupe Maurice, c'est se coller à des valeurs humaines, à un environnement de travail stimulant et à une équipe respectueuse. DÉTAILS DU POSTE : Poste à temps plein de Soir ; Horaire une (1) fin de semaine sur deux (2) ; Prime de 4%. CE QUE NOUS VOUS OFFRONS : Augmentation de salaire annuelle; Programme d'assurances collectives incluant assurance santé, soins paramédicaux et assurances voyages ; Repas en résidence à prix d'employé (5$); Programme daide aux employés; Des outils performants pour vous accompagner dans l'exercice de votre métier; Prime pour embauche d'un collègue (référencement). Le programme d'assurances collectives est accessible aux employés permanents détenant un contrat de 20h et plus par semaine. VOTRE PROFIL : Diplôme d'études secondaires; Connaissance de base en électricité/plomberie; Expérience en travaux manuels. VOTRE MISSION : Veiller à l'entretien des aires communes; Installer les équipements et les meubles selon les besoins des activités dans la résidence; Effectuer des travaux d'entretien général dans les appartements des résidents. Un DEP en entretien général d'immeuble Un minimum de 5 ans d'expérience dans un poste similaire Une connaissance de base en plomberie et électricité
Mar 28, 2024
Full time
CONCIERGE Permanent- 28 à 32 heures/semaine Résidence La Croisée de lEst - Granby Travailler au Groupe Maurice, c'est se coller à des valeurs humaines, à un environnement de travail stimulant et à une équipe respectueuse. DÉTAILS DU POSTE : Poste à temps plein de Soir ; Horaire une (1) fin de semaine sur deux (2) ; Prime de 4%. CE QUE NOUS VOUS OFFRONS : Augmentation de salaire annuelle; Programme d'assurances collectives incluant assurance santé, soins paramédicaux et assurances voyages ; Repas en résidence à prix d'employé (5$); Programme daide aux employés; Des outils performants pour vous accompagner dans l'exercice de votre métier; Prime pour embauche d'un collègue (référencement). Le programme d'assurances collectives est accessible aux employés permanents détenant un contrat de 20h et plus par semaine. VOTRE PROFIL : Diplôme d'études secondaires; Connaissance de base en électricité/plomberie; Expérience en travaux manuels. VOTRE MISSION : Veiller à l'entretien des aires communes; Installer les équipements et les meubles selon les besoins des activités dans la résidence; Effectuer des travaux d'entretien général dans les appartements des résidents. Un DEP en entretien général d'immeuble Un minimum de 5 ans d'expérience dans un poste similaire Une connaissance de base en plomberie et électricité
Join Our Team as a Cruise Concierge Opportunity! Are you passionate about exploring the world and helping others plan their dream vacations? If so, we have an exciting virtual business opportunity for you as a Cruise Concierge. About Us: We are a dynamic team offering personalized travel experiences to adventure seekers worldwide. Our mission is to provide unparalleled service and unforgettable journeys to our clients. With comprehensive training, certification, and cutting-edge software, we empower you to excel in this rewarding role. Why Join Us? No Experience Necessary: Whether you're a seasoned traveler or new to the world of cruise concierge, we welcome individuals of all backgrounds and experiences. Flexible Schedule: As a Cruise Concierge, you have the flexibility to choose your own work schedule, whether it's part-time or full-time. Work from anywhere and enjoy a healthy work-life balance. Uncapped Commissions: Take control of your earning potential with our commission-based structure. There's no limit to how much you can earn, and the opportunities are endless. Travel Perks: Enjoy exclusive travel perks and benefits, including discounted trips, complimentary upgrades, and other incentives to enhance your own exploration experiences. Cutting-Edge Software: We provide access to our recently launched software, which offers competitive pricing and innovative features to streamline the booking process. Partnership with Award-Winning Agency: Benefit from our partnership with a reputable agency with over seventy years of industry experience. With their support and expertise, you can trust that you're in good hands. Responsibilities: Assist clients in planning and booking their dream cruises, providing personalized recommendations and exceptional service. Utilize our software to research options, compare prices, and create customized itineraries tailored to each client's preferences. Communicate effectively with clients to understand their needs, budget, and desired experiences. Coordinate bookings, handle reservations, and provide ongoing support throughout the planning process. Stay informed about industry trends, promotions, and destination insights to provide valuable recommendations to clients. Ready to Embark on a New Adventure? If you're ready to turn your passion for travel into a rewarding career, we want to hear from you! Apply now for the Cruise Concierge Opportunity and start creating unforgettable experiences for travelers around the globe. Let's embark on this exciting journey together!
Mar 27, 2024
Join Our Team as a Cruise Concierge Opportunity! Are you passionate about exploring the world and helping others plan their dream vacations? If so, we have an exciting virtual business opportunity for you as a Cruise Concierge. About Us: We are a dynamic team offering personalized travel experiences to adventure seekers worldwide. Our mission is to provide unparalleled service and unforgettable journeys to our clients. With comprehensive training, certification, and cutting-edge software, we empower you to excel in this rewarding role. Why Join Us? No Experience Necessary: Whether you're a seasoned traveler or new to the world of cruise concierge, we welcome individuals of all backgrounds and experiences. Flexible Schedule: As a Cruise Concierge, you have the flexibility to choose your own work schedule, whether it's part-time or full-time. Work from anywhere and enjoy a healthy work-life balance. Uncapped Commissions: Take control of your earning potential with our commission-based structure. There's no limit to how much you can earn, and the opportunities are endless. Travel Perks: Enjoy exclusive travel perks and benefits, including discounted trips, complimentary upgrades, and other incentives to enhance your own exploration experiences. Cutting-Edge Software: We provide access to our recently launched software, which offers competitive pricing and innovative features to streamline the booking process. Partnership with Award-Winning Agency: Benefit from our partnership with a reputable agency with over seventy years of industry experience. With their support and expertise, you can trust that you're in good hands. Responsibilities: Assist clients in planning and booking their dream cruises, providing personalized recommendations and exceptional service. Utilize our software to research options, compare prices, and create customized itineraries tailored to each client's preferences. Communicate effectively with clients to understand their needs, budget, and desired experiences. Coordinate bookings, handle reservations, and provide ongoing support throughout the planning process. Stay informed about industry trends, promotions, and destination insights to provide valuable recommendations to clients. Ready to Embark on a New Adventure? If you're ready to turn your passion for travel into a rewarding career, we want to hear from you! Apply now for the Cruise Concierge Opportunity and start creating unforgettable experiences for travelers around the globe. Let's embark on this exciting journey together!
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels Definition: The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. General Duties: Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence. • Respond to all voicemails and emails before the end day. • Review next day's arrivals for accuracy. • Walk through the next day's Owner and VIP arrivals. • Perform rental unit Inspections. • Audit all upcoming reservations 1 week prior. • Inspect all upcoming requests 2 weeks ahead. • Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation • Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.) • Distribute weekly updates/reports to Manager. • Review Property Rental sites of improper references to our facility • Notify manager of those advertising our facility without permission • Review website and marketing materials to ensure accuracy. • Submit Purchase Orders to Manager for PAR items or new unit set up items. • Assist Departments with sales training/site tours/overall guest satisfaction. • Assist Rental Program Manager with special projects. • Schedule repairs and maintenance as necessary with follow ups • Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity. • Maintain proper lines of communication with all departments to ensure that all details are communicated. • Develop working knowledge of all departments, the Resort, its amenities, and the competition. • Continuous training with the property management system and amenities reservations systems. Employment Standards: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort. • The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis. • Customer service and/or resort experience is a strong plus. A degree in a hospitality related industry is also a plus but not required. • Strong computer skills are a must. The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks. • This position also requires organizational and follow-up skills. • Customer service in resort and property management experience preferred. • High school diploma or equivalent, required. • Excellent interpersonal and communication skills • Planning, multi-tasking and strong computer skills • Use of Microsoft Office Suite of programs • College degree valued but not required. • Maintain a clean, safe and environmentally responsible work environment. • Must have neat and pleasant overall appearance. • Must be able to interact with co-workers and have a sense of TEAM. Education and Experience High school diploma required and a minimum of two years' experience in rental housing. Language Skills Ability to read and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 26, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels Definition: The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. General Duties: Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence. • Respond to all voicemails and emails before the end day. • Review next day's arrivals for accuracy. • Walk through the next day's Owner and VIP arrivals. • Perform rental unit Inspections. • Audit all upcoming reservations 1 week prior. • Inspect all upcoming requests 2 weeks ahead. • Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation • Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.) • Distribute weekly updates/reports to Manager. • Review Property Rental sites of improper references to our facility • Notify manager of those advertising our facility without permission • Review website and marketing materials to ensure accuracy. • Submit Purchase Orders to Manager for PAR items or new unit set up items. • Assist Departments with sales training/site tours/overall guest satisfaction. • Assist Rental Program Manager with special projects. • Schedule repairs and maintenance as necessary with follow ups • Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity. • Maintain proper lines of communication with all departments to ensure that all details are communicated. • Develop working knowledge of all departments, the Resort, its amenities, and the competition. • Continuous training with the property management system and amenities reservations systems. Employment Standards: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort. • The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis. • Customer service and/or resort experience is a strong plus. A degree in a hospitality related industry is also a plus but not required. • Strong computer skills are a must. The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks. • This position also requires organizational and follow-up skills. • Customer service in resort and property management experience preferred. • High school diploma or equivalent, required. • Excellent interpersonal and communication skills • Planning, multi-tasking and strong computer skills • Use of Microsoft Office Suite of programs • College degree valued but not required. • Maintain a clean, safe and environmentally responsible work environment. • Must have neat and pleasant overall appearance. • Must be able to interact with co-workers and have a sense of TEAM. Education and Experience High school diploma required and a minimum of two years' experience in rental housing. Language Skills Ability to read and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience. ESSENTIAL JOB FUNCTIONS: • Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures. • Accommodate guest's needs by accurately booking, changing and canceling spa and fitness appointments. • Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests. • Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation. • Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available. • Provide facility tours as needed. MINIMUM QUALIFICATIONS: Previous customer service experience required. Previous experience in health, beauty or fitness environment preferred. Basic computer skills required. High School Diploma or equivalent. Basic math and accounting skills. Excellent telephone etiquette and interpersonal skills required. Service oriented - able to anticipate and accommodate guests' needs. ADDITIONAL QUALIFICATIONS: • Positive, energetic and professional demeanor. • Ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must be able to interact with co-workers, customers and have a sense of TEAM. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 26, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience. ESSENTIAL JOB FUNCTIONS: • Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures. • Accommodate guest's needs by accurately booking, changing and canceling spa and fitness appointments. • Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests. • Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation. • Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available. • Provide facility tours as needed. MINIMUM QUALIFICATIONS: Previous customer service experience required. Previous experience in health, beauty or fitness environment preferred. Basic computer skills required. High School Diploma or equivalent. Basic math and accounting skills. Excellent telephone etiquette and interpersonal skills required. Service oriented - able to anticipate and accommodate guests' needs. ADDITIONAL QUALIFICATIONS: • Positive, energetic and professional demeanor. • Ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must be able to interact with co-workers, customers and have a sense of TEAM. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
JOB SUMMARY:Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. ESSENTIAL JOB FUNCTIONS: Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. Project an approachable and professional image in personal appearance, manner, and demeanor. Maintain a work environment of cleanliness and organization. Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests. Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager. Maintain consistent presence at work station. When so directed, participate in hotel functions. Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary. Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.) Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail). Assist with package and amenity deliveries. Log receipts of packages delivered for guests. Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.). QUALIFICATIONS: Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to perform basic math skills such as addition, subtraction, multiplication and division. Requires strong communication, organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS. Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 26, 2024
Full time
JOB SUMMARY:Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. ESSENTIAL JOB FUNCTIONS: Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. Project an approachable and professional image in personal appearance, manner, and demeanor. Maintain a work environment of cleanliness and organization. Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests. Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager. Maintain consistent presence at work station. When so directed, participate in hotel functions. Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary. Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.) Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail). Assist with package and amenity deliveries. Log receipts of packages delivered for guests. Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.). QUALIFICATIONS: Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to perform basic math skills such as addition, subtraction, multiplication and division. Requires strong communication, organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS. Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Job Overview: AsaValetAssociate,you'llbe responsible forprovidingexceptional customer service.Meets and greets residents andprovidesguidance andassistanceto meet the needs of residents,tenantsand guests as well as park owner, guest and associate vehicles in the garageutilizingthe garage car elevator. Your Responsibilities: + Greet and open the doors for residents and + Park owner, guest and associate carsutilizingthe garage car elevators + Respond to all requests in a courteous, professional mannerat all times + Assisthomeowners in and out of vehicles as well as all valet requests + Communicate regularly with conciergeregardingimportant resident information + Providedirections to local parks, restaurants, airports, + Call for taxi, limo service as needed + Exhibit a positive and professional attitude andmaintainprofessional appearance as outlined by Association and company policy + Proactivelyassistwith packages and + Report maintenance or cleaning requirements to management + Assistconcierge during busy periods and break times, as needed + Assistwith trash removal as needed + Assistwith dog walking for residents, as + Report all resident concerns and complaints to concierge or management + Assistwith snow shoveling and ice melt application + Assistwith placing and removing temporary walk off mats before and after rain and snow events Skills & Qualifications: + High school diploma or equivalency + Two (2) years of customer service experience + Valid drivers' license and satisfactory driving record + Effective written and verbal communication + Strong customer service, communication and interpersonal skillsrequired + Assistwith placing and removing temporary walk off mats before and after rain and snow events What We Offer : Compensation : $18.00/hour Disclaimer Statement : The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.
Mar 24, 2024
Full time
Job Overview: AsaValetAssociate,you'llbe responsible forprovidingexceptional customer service.Meets and greets residents andprovidesguidance andassistanceto meet the needs of residents,tenantsand guests as well as park owner, guest and associate vehicles in the garageutilizingthe garage car elevator. Your Responsibilities: + Greet and open the doors for residents and + Park owner, guest and associate carsutilizingthe garage car elevators + Respond to all requests in a courteous, professional mannerat all times + Assisthomeowners in and out of vehicles as well as all valet requests + Communicate regularly with conciergeregardingimportant resident information + Providedirections to local parks, restaurants, airports, + Call for taxi, limo service as needed + Exhibit a positive and professional attitude andmaintainprofessional appearance as outlined by Association and company policy + Proactivelyassistwith packages and + Report maintenance or cleaning requirements to management + Assistconcierge during busy periods and break times, as needed + Assistwith trash removal as needed + Assistwith dog walking for residents, as + Report all resident concerns and complaints to concierge or management + Assistwith snow shoveling and ice melt application + Assistwith placing and removing temporary walk off mats before and after rain and snow events Skills & Qualifications: + High school diploma or equivalency + Two (2) years of customer service experience + Valid drivers' license and satisfactory driving record + Effective written and verbal communication + Strong customer service, communication and interpersonal skillsrequired + Assistwith placing and removing temporary walk off mats before and after rain and snow events What We Offer : Compensation : $18.00/hour Disclaimer Statement : The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.
$19.00 per hour, $2K annual program premium plus excellent benefits! Work in partnership with others as part of a structured inter-disciplinary team, within in a Certified Community Behavioral Health Center (CCBHC) model. Under immediate to general supervision, the Recovery Support Specialist (RSS) provides peer support services in a culturally sensitive way; serves as an advocate; provides information and peer support for consumers in emergency, outpatient or inpatient settings. The RSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. The RSS will possess the skills to maintain a high level of professionalism, ethics, and interactions with all ODMHSAS stakeholders. Demonstrates knowledge of co-occurring disorders and appropriate interventions. Services are predominantly delivered to an adult population who carry a serious mental illness, substance abuse, co-occurring and/or medically co-morbid diagnosis. Position Specific Duties and Responsibilities (Hospitality Concierge) Provide excellent customer service and attention to detail Maintain positive ongoing relationships Multitask and prioritize as necessary to meet guest needed Welcome and assist all guests entering CCC Act as the point of reference for guests who need assistance or information Understanding guest's needs and provide them with personalized solutions Requirements: High School diploma or GED. Minimum one-year participation in local or national consumer advocacy or knowledge in the area of mental health recovery. Preference may be given to applicants who are current or former consumers of mental health services. Bi-lingual Spanish speaking preferred. This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
Mar 23, 2024
Full time
$19.00 per hour, $2K annual program premium plus excellent benefits! Work in partnership with others as part of a structured inter-disciplinary team, within in a Certified Community Behavioral Health Center (CCBHC) model. Under immediate to general supervision, the Recovery Support Specialist (RSS) provides peer support services in a culturally sensitive way; serves as an advocate; provides information and peer support for consumers in emergency, outpatient or inpatient settings. The RSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. The RSS will possess the skills to maintain a high level of professionalism, ethics, and interactions with all ODMHSAS stakeholders. Demonstrates knowledge of co-occurring disorders and appropriate interventions. Services are predominantly delivered to an adult population who carry a serious mental illness, substance abuse, co-occurring and/or medically co-morbid diagnosis. Position Specific Duties and Responsibilities (Hospitality Concierge) Provide excellent customer service and attention to detail Maintain positive ongoing relationships Multitask and prioritize as necessary to meet guest needed Welcome and assist all guests entering CCC Act as the point of reference for guests who need assistance or information Understanding guest's needs and provide them with personalized solutions Requirements: High School diploma or GED. Minimum one-year participation in local or national consumer advocacy or knowledge in the area of mental health recovery. Preference may be given to applicants who are current or former consumers of mental health services. Bi-lingual Spanish speaking preferred. This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Mar 22, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Mar 22, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Mar 22, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay in the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest-specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation by departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit-specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication, and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pump (SCDs, IV, etc.) in patient rooms and remove if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, and routinely freshen and restock supplies in the family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon the unit may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures consistently when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs by all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in place of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Basic Life Support (BLS) Act 31 Child Abuse Reporting Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with Renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
Mar 21, 2024
Full time
Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay in the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest-specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation by departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit-specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication, and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pump (SCDs, IV, etc.) in patient rooms and remove if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, and routinely freshen and restock supplies in the family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon the unit may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures consistently when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs by all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in place of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Basic Life Support (BLS) Act 31 Child Abuse Reporting Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with Renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
Job Number Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 21 days after the date of this posting, 03/12/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Mar 20, 2024
Full time
Job Number Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 21 days after the date of this posting, 03/12/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Mar 20, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Job Summary Partners with the physician co-leader, leadership team, and various support departments to create practice environment and operations to drive progress and achieve goals in the areas of financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, Care Coordination, patient and teammate safety, EMR Meaningful Use, e-Health, and other initiatives. Essential Functions Oversees the daily operations of the practice, with the physician co-leader to include: scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre-certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments. Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by the System. Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication. Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction. Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR. Assumes responsibility for the recruitment of qualified staff. Works with team members on mutual goal setting, providing regular performance feedback and evaluation. Manages practice by improving utilization of resources, and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs. Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections and budget processes, including proactive cost containment activities. Physical Requirements Work requires use of telephone and sitting for prolonged periods of time. Walking, standing, lifting bending, reaching, stooping, pushing and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking and ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Must be able to deal with intense, emotionally charged issues. Work can require non-traditional hours (early mornings or late evenings and/or weekends). Education, Experience and Certifications High School Diploma or GED required; Bachelor's Degree strongly preferred. At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing the financials (billing, collection, etc.) in a medical facility environment, is desired. Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred. Excellent written and spoken communications skills in English are required. Bilingual in other language/s based on working location and relevant patient population is preferred.
Mar 20, 2024
Full time
Job Summary Partners with the physician co-leader, leadership team, and various support departments to create practice environment and operations to drive progress and achieve goals in the areas of financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, Care Coordination, patient and teammate safety, EMR Meaningful Use, e-Health, and other initiatives. Essential Functions Oversees the daily operations of the practice, with the physician co-leader to include: scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre-certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments. Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by the System. Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication. Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction. Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR. Assumes responsibility for the recruitment of qualified staff. Works with team members on mutual goal setting, providing regular performance feedback and evaluation. Manages practice by improving utilization of resources, and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs. Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections and budget processes, including proactive cost containment activities. Physical Requirements Work requires use of telephone and sitting for prolonged periods of time. Walking, standing, lifting bending, reaching, stooping, pushing and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking and ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Must be able to deal with intense, emotionally charged issues. Work can require non-traditional hours (early mornings or late evenings and/or weekends). Education, Experience and Certifications High School Diploma or GED required; Bachelor's Degree strongly preferred. At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing the financials (billing, collection, etc.) in a medical facility environment, is desired. Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred. Excellent written and spoken communications skills in English are required. Bilingual in other language/s based on working location and relevant patient population is preferred.
Marriott International Inc
Half Moon Bay, California
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Half Moon Bay, located at 1 Miramontes Point Rd, Half Moon Bay, California, 94019 is currently hiring a Club Lounge Concierge. Responsibilities include: p> Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. The pay range for this position is $25.85 to $26.85 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Mar 19, 2024
Full time
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Half Moon Bay, located at 1 Miramontes Point Rd, Half Moon Bay, California, 94019 is currently hiring a Club Lounge Concierge. Responsibilities include: p> Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. The pay range for this position is $25.85 to $26.85 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Reynolds Lake Oconee, located at 1 Lake Oconee Trail, Greensboro, Georgia, 30642 is currently hiring a Senior Concierge. Responsibilities include: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Mar 19, 2024
Full time
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Reynolds Lake Oconee, located at 1 Lake Oconee Trail, Greensboro, Georgia, 30642 is currently hiring a Senior Concierge. Responsibilities include: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Employment Type: Full-Time Salary: $ 10.00 Per Hour
At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Reynolds Lake Oconee, located at 1 Lake Oconee Trail, Greensboro, Georgia, 30642 is currently hiring a Concierge. Responsibilities include: Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Employment Type: Part-Time Salary: $ 10.00 Per Hour
Mar 19, 2024
Full time
At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Reynolds Lake Oconee, located at 1 Lake Oconee Trail, Greensboro, Georgia, 30642 is currently hiring a Concierge. Responsibilities include: Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Employment Type: Part-Time Salary: $ 10.00 Per Hour
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Mar 19, 2024
Full time
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Opal Homes | Keller Williams on the Water
Sarasota, Florida
We are a dynamic and rapidly growing real estate team that is experiencing tremendous growth. This surge has catapulted us into becoming one of the top real estate teams in the area. We are a highly driven, relationally focused team of professionals who strive to dramatically enrich the lives of those around us through Our Core Values. We believe in nurturing relationships built on trust and mutual respect and treating our team members like family in a joyful and collaborative environment. We are seeking a Real Estate Client Concierge to provide Administrative and Marketing support for the team both on the list and buy-side while providing a first-class experience to clients that enhances the company's brand. This individual will take charge of client onboarding and education, MLS listing coordination, and ensure a world-class client care experience that surpasses expectations. Compensation - $40,000 - $60,000 base salary + bonuses and paid time off Responsibilities: • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events Qualifications: • Capable of communicating effectively both in writing and in person • 3 to 5 years of combined experience in Administrative/Operations, Office Management, Hotel and Travel, Hospitality, Customer Service, and/or Sales • Driven to create world-class customer service experience for each client • Technologically savvy with experience using CRM database and cloud-based applications • Ability to communicate effectively with clients, real estate agents, and third parties with tact and diplomacy • Easily navigates basic computer programs and can create clear spreadsheets and presentations using MS Office and GSuite • Familiarity with local neighborhoods and communities, school districts, landmarks, tourist attractions, and recreational options is essential • Creative writing skills are fundamental to the composition of property descriptions and social media content • Complete job application with resume and verification of references • Authorization for pre-employment screening and full background check • Reliable transportation and a valid Florida driver's license with an active auto insurance policy • High school diploma or equivalent required, college experience preferred • Active Florida Real Estate Sales Associate license is encouraged, not required • Previous industry experience in real estate, transaction coordination, title, banking, and/or mortgage lending is highly valued • AA/AS or BA/BS degree with a concentration in Marketing, Communications, Advertising, or Business Administration combined with working experience is highly desired Compensation: $40,000-$60,000 base salary + bonuses • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events
Mar 18, 2024
Full time
We are a dynamic and rapidly growing real estate team that is experiencing tremendous growth. This surge has catapulted us into becoming one of the top real estate teams in the area. We are a highly driven, relationally focused team of professionals who strive to dramatically enrich the lives of those around us through Our Core Values. We believe in nurturing relationships built on trust and mutual respect and treating our team members like family in a joyful and collaborative environment. We are seeking a Real Estate Client Concierge to provide Administrative and Marketing support for the team both on the list and buy-side while providing a first-class experience to clients that enhances the company's brand. This individual will take charge of client onboarding and education, MLS listing coordination, and ensure a world-class client care experience that surpasses expectations. Compensation - $40,000 - $60,000 base salary + bonuses and paid time off Responsibilities: • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events Qualifications: • Capable of communicating effectively both in writing and in person • 3 to 5 years of combined experience in Administrative/Operations, Office Management, Hotel and Travel, Hospitality, Customer Service, and/or Sales • Driven to create world-class customer service experience for each client • Technologically savvy with experience using CRM database and cloud-based applications • Ability to communicate effectively with clients, real estate agents, and third parties with tact and diplomacy • Easily navigates basic computer programs and can create clear spreadsheets and presentations using MS Office and GSuite • Familiarity with local neighborhoods and communities, school districts, landmarks, tourist attractions, and recreational options is essential • Creative writing skills are fundamental to the composition of property descriptions and social media content • Complete job application with resume and verification of references • Authorization for pre-employment screening and full background check • Reliable transportation and a valid Florida driver's license with an active auto insurance policy • High school diploma or equivalent required, college experience preferred • Active Florida Real Estate Sales Associate license is encouraged, not required • Previous industry experience in real estate, transaction coordination, title, banking, and/or mortgage lending is highly valued • AA/AS or BA/BS degree with a concentration in Marketing, Communications, Advertising, or Business Administration combined with working experience is highly desired Compensation: $40,000-$60,000 base salary + bonuses • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events