ESSENTIAL JOB FUNCTIONS: Call-in, pick-up and pay out jackpots or hopper fills. Responsible for signing hopper fills When necessary, sign for jackpot fills Obtain authorized signatures on jackpot slips Make minor repairs on slot machines Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures Support and maintain Caesars courtesy guidelines Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.EDUCATION and/or EXPERIENCE: High school diploma or General Education Degree (GED) Casino experience preferredLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Casino. Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers. Ability to obtain the appropriate work authorization per gaming regulations required. Ability to work in a drug free environment and pass a chemical dependency test, as required. Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run. Must be able to perform tasks requiring repetitive motion. Must be able to work in a moderate noise environment Must be able to work in smoke-filled environment. Must be a minimum of 21 years of age.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Call-in, pick-up and pay out jackpots or hopper fills. Responsible for signing hopper fills When necessary, sign for jackpot fills Obtain authorized signatures on jackpot slips Make minor repairs on slot machines Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures Support and maintain Caesars courtesy guidelines Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.EDUCATION and/or EXPERIENCE: High school diploma or General Education Degree (GED) Casino experience preferredLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Casino. Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers. Ability to obtain the appropriate work authorization per gaming regulations required. Ability to work in a drug free environment and pass a chemical dependency test, as required. Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run. Must be able to perform tasks requiring repetitive motion. Must be able to work in a moderate noise environment Must be able to work in smoke-filled environment. Must be a minimum of 21 years of age.
SCOPE AND MAIN PURPOSE OF JOB:Monitor performance of slot machines, activity, and conditions of casino slot areas ensuring all slot machines are operable and identified for repair as necessary. RESPONSIBILITIES: GENERALResponsible for customer relations. Verifying jackpots, making hopper fills, and filling out paperwork pertaining to them.Performing minor repair to slot machines.Handles customer relations and minor customer disputes.Ensure the safety and security of all guests and employees.Other duties as assigned.EQUIPMENT/TECHNICALUse of screwdriver, hand-held radio, and other slot related supplies. WORK AREASlot shop. Exposed to electricity. Environment exposed to hot and cold temperatures, excessive noise levels, bright lights, and smoke. High rise hotel and atrium. Casino environment may be located on a boat and/or floating barge. Use of elevator, stairs, and escalator. PHYSICAL REQUIREMENTSClimbing 10%Walking 40%Standing 40%Lifting/Carrying 10% (up to 60 lbs.)EDUCATIONAL REQUIREMENTSA high school diploma or GED equivalent. Zero to two years casino slot experience preferred but not required. Must hold a valid gaming license.SKILLS, KNOWLEDGE, AND ABILITIESKnowledgeable of basic slot machine functions. Ability to read simple instructions. Ability to do some troubleshooting. Ability to complete slot-related paperwork with a minimum of errors. Knowledge of gaming laws and regulations. Good communication skills. Ability to perform assigned duties under frequent time pressures in an interruptive environment.GUEST RELATIONSMaintain a pleasant, friendly and welcoming attitude at all times. Knowledge of all special events and promotional activities available to guest.
Apr 14, 2024
Full time
SCOPE AND MAIN PURPOSE OF JOB:Monitor performance of slot machines, activity, and conditions of casino slot areas ensuring all slot machines are operable and identified for repair as necessary. RESPONSIBILITIES: GENERALResponsible for customer relations. Verifying jackpots, making hopper fills, and filling out paperwork pertaining to them.Performing minor repair to slot machines.Handles customer relations and minor customer disputes.Ensure the safety and security of all guests and employees.Other duties as assigned.EQUIPMENT/TECHNICALUse of screwdriver, hand-held radio, and other slot related supplies. WORK AREASlot shop. Exposed to electricity. Environment exposed to hot and cold temperatures, excessive noise levels, bright lights, and smoke. High rise hotel and atrium. Casino environment may be located on a boat and/or floating barge. Use of elevator, stairs, and escalator. PHYSICAL REQUIREMENTSClimbing 10%Walking 40%Standing 40%Lifting/Carrying 10% (up to 60 lbs.)EDUCATIONAL REQUIREMENTSA high school diploma or GED equivalent. Zero to two years casino slot experience preferred but not required. Must hold a valid gaming license.SKILLS, KNOWLEDGE, AND ABILITIESKnowledgeable of basic slot machine functions. Ability to read simple instructions. Ability to do some troubleshooting. Ability to complete slot-related paperwork with a minimum of errors. Knowledge of gaming laws and regulations. Good communication skills. Ability to perform assigned duties under frequent time pressures in an interruptive environment.GUEST RELATIONSMaintain a pleasant, friendly and welcoming attitude at all times. Knowledge of all special events and promotional activities available to guest.
DUTIES and RESPONSIBILITIES Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of 'Service Recovery' with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained. QUALIFICATIONS: High School Diploma or equivalent. Must be 19 years of age. Must demonstrate a high level of technical proficiency. Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate. Professional appearance, excellent personal hygiene and phone etiquette is a must. Courteous, friendly, outgoing personality is essential. Good organization and communication skills required. Accuracy and attention to detail is necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: May be subjected to high noise volumes, flashing or bright lighting, and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.
Apr 14, 2024
Full time
DUTIES and RESPONSIBILITIES Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of 'Service Recovery' with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained. QUALIFICATIONS: High School Diploma or equivalent. Must be 19 years of age. Must demonstrate a high level of technical proficiency. Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate. Professional appearance, excellent personal hygiene and phone etiquette is a must. Courteous, friendly, outgoing personality is essential. Good organization and communication skills required. Accuracy and attention to detail is necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: May be subjected to high noise volumes, flashing or bright lighting, and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.
JOB SUMMARY:Harrah's in Columbus, NE is hiring full time Slot Attendants. The Slot Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. The Slot Attendant will maintain a presents on the casino floor, to assist guests and provide friendly, courteous service always. This position may be subject to a schedule that may include, weekend, evenings, and holidays as needed. DUTIES and RESPONSIBILITIES Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of 'Service Recovery' with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.QUALIFICATIONS: High School Diploma or equivalent. Must be 19 years of age. Caesar's Entertainment, provides an extensive list of benefits to our employees, including but not limited to:401(K)Medical BenefitsDental BenefitsVision BenefitsShort- and Long-term disabilityPTO/FTO Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:Harrah's in Columbus, NE is hiring full time Slot Attendants. The Slot Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. The Slot Attendant will maintain a presents on the casino floor, to assist guests and provide friendly, courteous service always. This position may be subject to a schedule that may include, weekend, evenings, and holidays as needed. DUTIES and RESPONSIBILITIES Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of 'Service Recovery' with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.QUALIFICATIONS: High School Diploma or equivalent. Must be 19 years of age. Caesar's Entertainment, provides an extensive list of benefits to our employees, including but not limited to:401(K)Medical BenefitsDental BenefitsVision BenefitsShort- and Long-term disabilityPTO/FTO Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.
Apr 07, 2024
Full time
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.
JOB SUMMARY:Responsible for the daily count drop functions DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external. Responsible for performing the collection and count of soft drop for slot machines. Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions. Responsible for operating cash counting equipment; Complete all necessary paperwork. Comply with all cash handling procedures and the Internal Controls specific to the Count Room. EDUCATIONS and/or EXPERIENCE:Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc. Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment. Previous cash handling experience preferred. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must be able to obtain and maintain an Indiana Gaming Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access daily receipts of cash and audit information. ACCESS TO GAMING FLOOR:Requires access to general areas of the gaming facility, the cage/main bank areas, slot areas and secured count room areas of the facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY:Responsible for the daily count drop functions DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external. Responsible for performing the collection and count of soft drop for slot machines. Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions. Responsible for operating cash counting equipment; Complete all necessary paperwork. Comply with all cash handling procedures and the Internal Controls specific to the Count Room. EDUCATIONS and/or EXPERIENCE:Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc. Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment. Previous cash handling experience preferred. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must be able to obtain and maintain an Indiana Gaming Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access daily receipts of cash and audit information. ACCESS TO GAMING FLOOR:Requires access to general areas of the gaming facility, the cage/main bank areas, slot areas and secured count room areas of the facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Provides superior guest service, positively affects interactions with guests and Team Member, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members. Work in all aspects of Marketing, Gaming, and F&B operations with an introduction to Front of House positions including Cashier, Host, Attendants, and Dealer. Communicates between guests and management to ensure guest satisfaction. Assist in tracking guest feedback, Team Member feedback and operational concerns. Communicate with front of house and management to best utilize the experience. Act in ways that will create moments of magic for our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'together we win' attitude, every guest every time. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Maintain an extremely high level of confidentiality in all actions and duties. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station with internet, Microsoft office software, POS systems, time and pay software including Kronos, telephone with voicemail system, fax, copier and standard office equipment. Licensure: Must be at least 21 years old and able to obtain and maintain a 1055 Slot Combo license. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Third or fourth year college student preferred Must possess average computer skills, specifically with all Microsoft Office programs. Excellent customer service experience Must have the ability to solve complex problems Oral and written communication skills Must be able to learn all essential job functions within 90 days PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Required to sit, walk and stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: An office environment. A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Apr 14, 2024
Full time
Provides superior guest service, positively affects interactions with guests and Team Member, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members. Work in all aspects of Marketing, Gaming, and F&B operations with an introduction to Front of House positions including Cashier, Host, Attendants, and Dealer. Communicates between guests and management to ensure guest satisfaction. Assist in tracking guest feedback, Team Member feedback and operational concerns. Communicate with front of house and management to best utilize the experience. Act in ways that will create moments of magic for our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'together we win' attitude, every guest every time. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Maintain an extremely high level of confidentiality in all actions and duties. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station with internet, Microsoft office software, POS systems, time and pay software including Kronos, telephone with voicemail system, fax, copier and standard office equipment. Licensure: Must be at least 21 years old and able to obtain and maintain a 1055 Slot Combo license. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Third or fourth year college student preferred Must possess average computer skills, specifically with all Microsoft Office programs. Excellent customer service experience Must have the ability to solve complex problems Oral and written communication skills Must be able to learn all essential job functions within 90 days PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Required to sit, walk and stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: An office environment. A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Dice/Craps DealersResponsible for all aspects of Craps/Dice dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Must be willing to work any day of the week and any shift. Current specific game requirements, i.e., Craps, Dice, Table Game DealersResponsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Current specific game requirements, i.e., Blackjack, Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles Party-Pit Dealers (Entertainment) Deal games at pace that delivers consistent, continuous action for guests. Greet guests promptly and courteously. Create environment where guests can have fun at his/her table.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 6-month dealer experience. Work requires ability to perform basic math functions. Dual Rate SupervisorsThe Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations, and procedures pertinent to Pit operations Pit Clerk Full Time (Caesars Palace) Req# 45566 Responsible for the data input and various clerical functions of the casino pit. The position requires strong diligence. Experienced with data entry which requires operating a computer. Heavy computer input and/or information source for hotel marketing, credit, and auditing reports. Handling rating slips, fills and credit as well as issuing and buying back markers. Qualifications: Work requires a minimum age of 21. Work requires effective communication in English, both verbal and written form in a professional manner Work requires ability to perform basic math functions. Dealers Part Time Responsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest. Qualifications:6 months multiple games dealing experience required in. (Current specific game requirements, i.e., Blackjack,Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles, available upon request in Employment Center.) Must possess excellent customer relations and communication skills. Must be willing to work any day of the week and any shift. Must be able to have a good relationship with co-workers and work as a team. Must present a well-groomed appearance. Arcade Attendants Responsible for using all aspects of Family Style Service, the Arcade Attendant ensures a safe, fun-filled, and exciting environment for our Arcade guests. Provides change for Arcade guests and oversees the children's area.Qualifications: Work requires a minimum age of 18 years. Literate and fluent in English Courteous attitude Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Ability to perform basic math skills. Floor Person SlotsResponsible for The Slot Floor Person/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor Person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service always.Qualifications: One-year previous slot floor-person experience preferred. Must keep a well groom appearance. Must be 21 years of age. Must be able to mentally add, subtract and multiply large amounts of money at rapid and accurate pace. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.
Apr 07, 2024
Full time
Dice/Craps DealersResponsible for all aspects of Craps/Dice dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Must be willing to work any day of the week and any shift. Current specific game requirements, i.e., Craps, Dice, Table Game DealersResponsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Current specific game requirements, i.e., Blackjack, Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles Party-Pit Dealers (Entertainment) Deal games at pace that delivers consistent, continuous action for guests. Greet guests promptly and courteously. Create environment where guests can have fun at his/her table.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 6-month dealer experience. Work requires ability to perform basic math functions. Dual Rate SupervisorsThe Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations, and procedures pertinent to Pit operations Pit Clerk Full Time (Caesars Palace) Req# 45566 Responsible for the data input and various clerical functions of the casino pit. The position requires strong diligence. Experienced with data entry which requires operating a computer. Heavy computer input and/or information source for hotel marketing, credit, and auditing reports. Handling rating slips, fills and credit as well as issuing and buying back markers. Qualifications: Work requires a minimum age of 21. Work requires effective communication in English, both verbal and written form in a professional manner Work requires ability to perform basic math functions. Dealers Part Time Responsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest. Qualifications:6 months multiple games dealing experience required in. (Current specific game requirements, i.e., Blackjack,Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles, available upon request in Employment Center.) Must possess excellent customer relations and communication skills. Must be willing to work any day of the week and any shift. Must be able to have a good relationship with co-workers and work as a team. Must present a well-groomed appearance. Arcade Attendants Responsible for using all aspects of Family Style Service, the Arcade Attendant ensures a safe, fun-filled, and exciting environment for our Arcade guests. Provides change for Arcade guests and oversees the children's area.Qualifications: Work requires a minimum age of 18 years. Literate and fluent in English Courteous attitude Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Ability to perform basic math skills. Floor Person SlotsResponsible for The Slot Floor Person/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor Person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service always.Qualifications: One-year previous slot floor-person experience preferred. Must keep a well groom appearance. Must be 21 years of age. Must be able to mentally add, subtract and multiply large amounts of money at rapid and accurate pace. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.