Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale's & Macy's Stores About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview: A Bloomingdale's Hostess/Cashier Professional is an essential part of the customer experience and delivers on our mission to be like no other store in the world, by serving a customer who stopped in for our world famous frozen yogurt or seating a customer who is meeting a friend for a sit down meal. We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events. At Bloomingdale's, our restaurants offer style in the form of creative culinary dishes and a staff that ensures a dining experience like no other. Essential Functions: Greet guests with eagerness in a courteous manner and let them know the wait times Accommodate guests when needed Knowledgeable and proficient with register Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to communicate effectively, presenting information in a clear and concise manner Enjoys interacting with customers Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling and stooping Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Apr 18, 2024
Full time
Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale's & Macy's Stores About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview: A Bloomingdale's Hostess/Cashier Professional is an essential part of the customer experience and delivers on our mission to be like no other store in the world, by serving a customer who stopped in for our world famous frozen yogurt or seating a customer who is meeting a friend for a sit down meal. We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events. At Bloomingdale's, our restaurants offer style in the form of creative culinary dishes and a staff that ensures a dining experience like no other. Essential Functions: Greet guests with eagerness in a courteous manner and let them know the wait times Accommodate guests when needed Knowledgeable and proficient with register Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to communicate effectively, presenting information in a clear and concise manner Enjoys interacting with customers Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling and stooping Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Join our team! As a Bubba's 33 team member, you'll take pride in hand-crafted food and friendly service. Bubba's 33 is looking for a rock star Restaurant Supervisor (called a "Key") who has strong communication and leadership skills to assist the Management Team in maintaining quality food and superior service. As a Restaurant Supervisor (or Key), your responsibilities could include, depending on whether you are in Front of House or Back of House: Helping maintain projected costs and labor during scheduled shifts Managing through "hands on" supervision of the restaurant. This includes but is not limited to, occasional temporary non-scheduled assistance with serving, hosting, cooking, and other duties Hosting promotions (incentives) and Alley Rallies Helping make sure staff is following established recipes and procedures Helping enforce applicable liquor laws and responsible alcohol service guidelines Helping to control the guest flow and monitoring ticket times In conjunction with all management, enforcing compliance with all employment policies in areas of responsibility Coach employees to maintain consistency in food and service to increase sales 100% table visits (if applicable) Maintaining culture and core values: Passion, Partnership, Integrity and Fun with Purpose Working during peak business hours to set the pace in Front or Back of House Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures If you think you would rock this position, apply to be a Restaurant Supervisor today! At Bubba's 33, we always put our teammates first. When the team is happy, our guests are happy. Experience a dynamic and fun work environment, great benefits, and opportunities for advancement at Bubba's 33. Our benefits-eligible employees have the opportunity to enroll in a variety of legendary benefits including, but not limited to: Medical / dental / vision insurance Short-term and long-term disability insurance Life insurance 401(k) savings plan • Flexible Spending Accounts We also provide our benefits eligible Roadies with additional perks such as: Paid vacation Tuition reimbursement Training and development Paid leaves (i.e. Maternity, parental, and organ donor) We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Apr 17, 2024
Full time
Join our team! As a Bubba's 33 team member, you'll take pride in hand-crafted food and friendly service. Bubba's 33 is looking for a rock star Restaurant Supervisor (called a "Key") who has strong communication and leadership skills to assist the Management Team in maintaining quality food and superior service. As a Restaurant Supervisor (or Key), your responsibilities could include, depending on whether you are in Front of House or Back of House: Helping maintain projected costs and labor during scheduled shifts Managing through "hands on" supervision of the restaurant. This includes but is not limited to, occasional temporary non-scheduled assistance with serving, hosting, cooking, and other duties Hosting promotions (incentives) and Alley Rallies Helping make sure staff is following established recipes and procedures Helping enforce applicable liquor laws and responsible alcohol service guidelines Helping to control the guest flow and monitoring ticket times In conjunction with all management, enforcing compliance with all employment policies in areas of responsibility Coach employees to maintain consistency in food and service to increase sales 100% table visits (if applicable) Maintaining culture and core values: Passion, Partnership, Integrity and Fun with Purpose Working during peak business hours to set the pace in Front or Back of House Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures If you think you would rock this position, apply to be a Restaurant Supervisor today! At Bubba's 33, we always put our teammates first. When the team is happy, our guests are happy. Experience a dynamic and fun work environment, great benefits, and opportunities for advancement at Bubba's 33. Our benefits-eligible employees have the opportunity to enroll in a variety of legendary benefits including, but not limited to: Medical / dental / vision insurance Short-term and long-term disability insurance Life insurance 401(k) savings plan • Flexible Spending Accounts We also provide our benefits eligible Roadies with additional perks such as: Paid vacation Tuition reimbursement Training and development Paid leaves (i.e. Maternity, parental, and organ donor) We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Join our team! As a Bubba's 33 team member, you'll take pride in hand-crafted food and friendly service. Bubba's 33 is looking for a rock star Restaurant Supervisor (called a "Key") who has strong communication and leadership skills to assist the Management Team in maintaining quality food and superior service. As a Restaurant Supervisor (or Key), your responsibilities could include, depending on whether you are in Front of House or Back of House: Helping maintain projected costs and labor during scheduled shifts Managing through "hands on" supervision of the restaurant. This includes but is not limited to, occasional temporary non-scheduled assistance with serving, hosting, cooking, and other duties Hosting promotions (incentives) and Alley Rallies Helping make sure staff is following established recipes and procedures Helping enforce applicable liquor laws and responsible alcohol service guidelines Helping to control the guest flow and monitoring ticket times In conjunction with all management, enforcing compliance with all employment policies in areas of responsibility Coach employees to maintain consistency in food and service to increase sales 100% table visits (if applicable) Maintaining culture and core values: Passion, Partnership, Integrity and Fun with Purpose Working during peak business hours to set the pace in Front or Back of House Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures If you think you would rock this position, apply to be a Restaurant Supervisor today! At Bubba's 33, we always put our teammates first. When the team is happy, our guests are happy. Experience a dynamic and fun work environment, great benefits, and opportunities for advancement at Bubba's 33. Our benefits-eligible employees have the opportunity to enroll in a variety of legendary benefits including, but not limited to: Medical / dental / vision insurance Short-term and long-term disability insurance Life insurance 401(k) savings plan • Flexible Spending Accounts We also provide our benefits eligible Roadies with additional perks such as: Paid vacation Tuition reimbursement Training and development Paid leaves (i.e. Maternity, parental, and organ donor) We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Apr 17, 2024
Full time
Join our team! As a Bubba's 33 team member, you'll take pride in hand-crafted food and friendly service. Bubba's 33 is looking for a rock star Restaurant Supervisor (called a "Key") who has strong communication and leadership skills to assist the Management Team in maintaining quality food and superior service. As a Restaurant Supervisor (or Key), your responsibilities could include, depending on whether you are in Front of House or Back of House: Helping maintain projected costs and labor during scheduled shifts Managing through "hands on" supervision of the restaurant. This includes but is not limited to, occasional temporary non-scheduled assistance with serving, hosting, cooking, and other duties Hosting promotions (incentives) and Alley Rallies Helping make sure staff is following established recipes and procedures Helping enforce applicable liquor laws and responsible alcohol service guidelines Helping to control the guest flow and monitoring ticket times In conjunction with all management, enforcing compliance with all employment policies in areas of responsibility Coach employees to maintain consistency in food and service to increase sales 100% table visits (if applicable) Maintaining culture and core values: Passion, Partnership, Integrity and Fun with Purpose Working during peak business hours to set the pace in Front or Back of House Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures If you think you would rock this position, apply to be a Restaurant Supervisor today! At Bubba's 33, we always put our teammates first. When the team is happy, our guests are happy. Experience a dynamic and fun work environment, great benefits, and opportunities for advancement at Bubba's 33. Our benefits-eligible employees have the opportunity to enroll in a variety of legendary benefits including, but not limited to: Medical / dental / vision insurance Short-term and long-term disability insurance Life insurance 401(k) savings plan • Flexible Spending Accounts We also provide our benefits eligible Roadies with additional perks such as: Paid vacation Tuition reimbursement Training and development Paid leaves (i.e. Maternity, parental, and organ donor) We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Our hosts are the first people to greet our guests when they enter our building and the last smile to bid them farewell. They set the tone for their visit with our authentic world class diner hospitality. Earn hourly wage plus tip pool! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Keyword: Host/Hostess Required Experience: We require that everyone has weekend and holiday availability for this position. Previous restaurant experience is not required, but preferred. From: Silver Diner Development, LLC
Apr 17, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Our hosts are the first people to greet our guests when they enter our building and the last smile to bid them farewell. They set the tone for their visit with our authentic world class diner hospitality. Earn hourly wage plus tip pool! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Keyword: Host/Hostess Required Experience: We require that everyone has weekend and holiday availability for this position. Previous restaurant experience is not required, but preferred. From: Silver Diner Development, LLC
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Our hosts are the first people to greet our guests when they enter our building and the last smile to bid them farewell. They set the tone for their visit with our authentic world class diner hospitality. Earn hourly wage plus tip pool! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Keyword: Host/Hostess Required Experience: We require that everyone has weekend and holiday availability for this position. Previous restaurant experience is not required, but preferred. From: Silver Diner Development, LLC
Apr 17, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Our hosts are the first people to greet our guests when they enter our building and the last smile to bid them farewell. They set the tone for their visit with our authentic world class diner hospitality. Earn hourly wage plus tip pool! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Keyword: Host/Hostess Required Experience: We require that everyone has weekend and holiday availability for this position. Previous restaurant experience is not required, but preferred. From: Silver Diner Development, LLC
Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale's & Macy's Stores About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview: A Bloomingdale's Hostess/Cashier Professional is an essential part of the customer experience and delivers on our mission to be like no other store in the world, by serving a customer who stopped in for our world famous frozen yogurt or seating a customer who is meeting a friend for a sit down meal. We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events. At Bloomingdale's, our restaurants offer style in the form of creative culinary dishes and a staff that ensures a dining experience like no other. Essential Functions: Greet guests with eagerness in a courteous manner and let them know the wait times Accommodate guests when needed Knowledgeable and proficient with register Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to communicate effectively, presenting information in a clear and concise manner Enjoys interacting with customers Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling and stooping Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Apr 16, 2024
Full time
Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale's & Macy's Stores About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview: A Bloomingdale's Hostess/Cashier Professional is an essential part of the customer experience and delivers on our mission to be like no other store in the world, by serving a customer who stopped in for our world famous frozen yogurt or seating a customer who is meeting a friend for a sit down meal. We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events. At Bloomingdale's, our restaurants offer style in the form of creative culinary dishes and a staff that ensures a dining experience like no other. Essential Functions: Greet guests with eagerness in a courteous manner and let them know the wait times Accommodate guests when needed Knowledgeable and proficient with register Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to communicate effectively, presenting information in a clear and concise manner Enjoys interacting with customers Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling and stooping Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale's & Macy's Stores About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview: A Bloomingdale's Hostess/Cashier Professional is an essential part of the customer experience and delivers on our mission to be like no other store in the world, by serving a customer who stopped in for our world famous frozen yogurt or seating a customer who is meeting a friend for a sit down meal. We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events. At Bloomingdale's, our restaurants offer style in the form of creative culinary dishes and a staff that ensures a dining experience like no other. Essential Functions: Greet guests with eagerness in a courteous manner and let them know the wait times Accommodate guests when needed Knowledgeable and proficient with register Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to communicate effectively, presenting information in a clear and concise manner Enjoys interacting with customers Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling and stooping Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Apr 16, 2024
Full time
Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale's & Macy's Stores About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview: A Bloomingdale's Hostess/Cashier Professional is an essential part of the customer experience and delivers on our mission to be like no other store in the world, by serving a customer who stopped in for our world famous frozen yogurt or seating a customer who is meeting a friend for a sit down meal. We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events. At Bloomingdale's, our restaurants offer style in the form of creative culinary dishes and a staff that ensures a dining experience like no other. Essential Functions: Greet guests with eagerness in a courteous manner and let them know the wait times Accommodate guests when needed Knowledgeable and proficient with register Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to communicate effectively, presenting information in a clear and concise manner Enjoys interacting with customers Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling and stooping Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Service & Support Director (House Manager) - Shared Living Services ABOUT VISTA CARE Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. We are seeking an experienced Service & Support Director to support our Vista Care Utah Shared Living operations. JOB TYPE: Full-time BENEFITS: Health, dental, & vision insurance, 401K, PTO, and other company perks. LOCATION: Salt Lake City, Utah ABOUT THE JOB: Under the direction of Vista Care's Shared Living Area Director, the Shared Living Service & Support Director is responsible for the administration and support of day-to-day operations of Vista Care's Shared Living Providers (Independent Contractors). This position ensures the development of meaningful and impactful program supports based on both the individual's needs as well as the Shared Living Provider's needs. Work is typically performed with the people supported in an administrative office, remotely, in Shared Living settings, and in the community. RESPONSIBLE TO: The Service & Support Director reports to Shared Living Area Director POSITION RESPONSIBILITIES Being a positive role model for individuals, coworkers, Shared Living Providers, and management. Represent the company in a professional manner. Comply with company policies and procedures. Treating coworkers, Shared Living Providers, management, and people supported with dignity and respect, including honest and respectful communication. Contributing to a harmonious working environment, and maintaining good working relationships with all parties interacted with as a part of the job. Maintain positive communication with family members, guardians, staff, and regulatory agencies about policies, issues, and/or concerns. Monitor and ensure Shared Living Providers' compliance with all healthcare appointments for persons served. Conduct Quality Assurance audits of Shared Living settings and records. Involve participants to the greatest extent possible in directing their services and supports. Perform other duties as assigned by Vista Care leadership. MINIMUM QUALIFICATIONS: A Bachelor's Degree in a Human Services field preferred 3+ years of experience in a related field preferred Prior experience in the provision of residential services and supports for persons with Intellectual and Developmental Disabilities preferred. Strong self-motivation and time management skills. Experience with medical reporting systems, databases, & software. Excellent communication & interpersonal skills Must have a valid UT driver's license and valid insurance and be willing to transport individuals supported by our programs. If you are interested in this position, please apply today! If you have any questions about Vista Care or this Service & Support Director position, please reach out at the number or email below. Josh Aulozzi Talent Acquisition Manager - Vista Care D Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!
Apr 15, 2024
Full time
Service & Support Director (House Manager) - Shared Living Services ABOUT VISTA CARE Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. We are seeking an experienced Service & Support Director to support our Vista Care Utah Shared Living operations. JOB TYPE: Full-time BENEFITS: Health, dental, & vision insurance, 401K, PTO, and other company perks. LOCATION: Salt Lake City, Utah ABOUT THE JOB: Under the direction of Vista Care's Shared Living Area Director, the Shared Living Service & Support Director is responsible for the administration and support of day-to-day operations of Vista Care's Shared Living Providers (Independent Contractors). This position ensures the development of meaningful and impactful program supports based on both the individual's needs as well as the Shared Living Provider's needs. Work is typically performed with the people supported in an administrative office, remotely, in Shared Living settings, and in the community. RESPONSIBLE TO: The Service & Support Director reports to Shared Living Area Director POSITION RESPONSIBILITIES Being a positive role model for individuals, coworkers, Shared Living Providers, and management. Represent the company in a professional manner. Comply with company policies and procedures. Treating coworkers, Shared Living Providers, management, and people supported with dignity and respect, including honest and respectful communication. Contributing to a harmonious working environment, and maintaining good working relationships with all parties interacted with as a part of the job. Maintain positive communication with family members, guardians, staff, and regulatory agencies about policies, issues, and/or concerns. Monitor and ensure Shared Living Providers' compliance with all healthcare appointments for persons served. Conduct Quality Assurance audits of Shared Living settings and records. Involve participants to the greatest extent possible in directing their services and supports. Perform other duties as assigned by Vista Care leadership. MINIMUM QUALIFICATIONS: A Bachelor's Degree in a Human Services field preferred 3+ years of experience in a related field preferred Prior experience in the provision of residential services and supports for persons with Intellectual and Developmental Disabilities preferred. Strong self-motivation and time management skills. Experience with medical reporting systems, databases, & software. Excellent communication & interpersonal skills Must have a valid UT driver's license and valid insurance and be willing to transport individuals supported by our programs. If you are interested in this position, please apply today! If you have any questions about Vista Care or this Service & Support Director position, please reach out at the number or email below. Josh Aulozzi Talent Acquisition Manager - Vista Care D Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!
ESSENTIAL JOB FUNCTIONS: Establish and maintain positive customer relationships with VIP players Identifies, attracts, and maintains close ties with targeted Asian guests through personal contact, by phone and in person. Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations Positively promote property and company-wide promotions, events, and amenities to guests Issue complimentaries or other offers to guests while using discretion based on play and property guidelines Maintain confidentiality of both customer and company information Strive to achieve and exceed bench-mark goals/objectives set by management Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players. Assist special events during VIP events Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property. Assist players with opening or increasing credit lines on property or within the brand Provide information to property leadership related to guest feedback, suggestions, concerns, or issues QUALIFICATIONS: Minimum three years experience casino/hotel, customer service, host or other marketing experience required High school diploma required (College degree or equivalent experience preferred). Must be able to sit, stand or walk for long periods of time Must be able to work in an environment containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Must be available to travel. Must be able to respond calmly and make rational decisions, when handling guest conflicts Must be able to operate a computer and other necessary office equipment. Must be able to obtain and maintain a Mississippi gaming license Must be able to effectively manage time and perform multiple tasks simultaneously. Must have excellent customer service skills and networking abilities . Must present a professional appearance at all times. Must have excellent oral and written communication skills.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Establish and maintain positive customer relationships with VIP players Identifies, attracts, and maintains close ties with targeted Asian guests through personal contact, by phone and in person. Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations Positively promote property and company-wide promotions, events, and amenities to guests Issue complimentaries or other offers to guests while using discretion based on play and property guidelines Maintain confidentiality of both customer and company information Strive to achieve and exceed bench-mark goals/objectives set by management Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players. Assist special events during VIP events Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property. Assist players with opening or increasing credit lines on property or within the brand Provide information to property leadership related to guest feedback, suggestions, concerns, or issues QUALIFICATIONS: Minimum three years experience casino/hotel, customer service, host or other marketing experience required High school diploma required (College degree or equivalent experience preferred). Must be able to sit, stand or walk for long periods of time Must be able to work in an environment containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Must be available to travel. Must be able to respond calmly and make rational decisions, when handling guest conflicts Must be able to operate a computer and other necessary office equipment. Must be able to obtain and maintain a Mississippi gaming license Must be able to effectively manage time and perform multiple tasks simultaneously. Must have excellent customer service skills and networking abilities . Must present a professional appearance at all times. Must have excellent oral and written communication skills.
Qualifications: Must have at least one year experience as a Hostess/Host in a high volume restaurant. Must possess excellent communication and customer service skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must have demonstrated ability to verbally communicate in the English language. Must have knowledge of property to respond to frequently asked questions. Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Essential Job Functions: Greets customers and seats them in the venue in accordance with the rotation procedures. Handles and solves any concerns and questions from customers. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Physical, Mental And Environmental Demands: Must be able to work inside a restaurant and continuously maneuver in and around tables when leading customers to be seated. Must be able to respond calmly and handle many customer demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke. Must be able to respond to visual and aural cues. Must be able to speak, read, write and understand English clearly. Harrah's reserves the right to make changes to this job description whenever necessary.
Apr 14, 2024
Full time
Qualifications: Must have at least one year experience as a Hostess/Host in a high volume restaurant. Must possess excellent communication and customer service skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must have demonstrated ability to verbally communicate in the English language. Must have knowledge of property to respond to frequently asked questions. Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Essential Job Functions: Greets customers and seats them in the venue in accordance with the rotation procedures. Handles and solves any concerns and questions from customers. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Physical, Mental And Environmental Demands: Must be able to work inside a restaurant and continuously maneuver in and around tables when leading customers to be seated. Must be able to respond calmly and handle many customer demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke. Must be able to respond to visual and aural cues. Must be able to speak, read, write and understand English clearly. Harrah's reserves the right to make changes to this job description whenever necessary.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARYThe Executive Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.ESSENTIAL DUTIES AND RESPONSIBILITIES Delegate authority, and assign responsibilities and work schedules to department staff. Provides direct leadership to Casino Hosts. Communicates directly with guests regarding upcoming promotions and special events. Provides personalized guest service through direct interactions with guests through various methods of communication. Evaluates guests' play for purposes of issuing comps. Manages development, planning, communicating, and implementing player special events. Develops and manages the departmental budget, including capital expenditures. Monitors staffing levels to ensure budgetary compliance. Oversees interviewing, hiring, training and evaluating department staff. Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Prepares and delivers reports as needed. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES A Bachelor's degree in a business-related field, 5+ years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred. Gaming industry experience is required. High-level public relations and customer service skills are necessary. Excellent written and verbal communications skills are required. Must be able to work any necessary hours, including late nights, weekends, and holidays. Read, write, and understand complex instructions and reports. Communicate effectively with all casino guests, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand, sit and walk for long periods of time. Work environment may include smoke and variable temperature, lighting and noise levels. Must possess excellent communications and guest service skills. Must be able to work flexible hours, including late nights, weekends, holidays, and overtime. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.Ability to obtain a valid state gaming license.
Apr 14, 2024
Full time
JOB SUMMARYThe Executive Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.ESSENTIAL DUTIES AND RESPONSIBILITIES Delegate authority, and assign responsibilities and work schedules to department staff. Provides direct leadership to Casino Hosts. Communicates directly with guests regarding upcoming promotions and special events. Provides personalized guest service through direct interactions with guests through various methods of communication. Evaluates guests' play for purposes of issuing comps. Manages development, planning, communicating, and implementing player special events. Develops and manages the departmental budget, including capital expenditures. Monitors staffing levels to ensure budgetary compliance. Oversees interviewing, hiring, training and evaluating department staff. Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Prepares and delivers reports as needed. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES A Bachelor's degree in a business-related field, 5+ years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred. Gaming industry experience is required. High-level public relations and customer service skills are necessary. Excellent written and verbal communications skills are required. Must be able to work any necessary hours, including late nights, weekends, and holidays. Read, write, and understand complex instructions and reports. Communicate effectively with all casino guests, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand, sit and walk for long periods of time. Work environment may include smoke and variable temperature, lighting and noise levels. Must possess excellent communications and guest service skills. Must be able to work flexible hours, including late nights, weekends, holidays, and overtime. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.Ability to obtain a valid state gaming license.
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host. The VIP Sports Executive Host acts as the primary growth engine for Caesars Sportsbook online VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. What You Will Do:Sales Manages all aspects of a guest's account in all states for Sports Betting, and iGaming where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events, sporting venues, and special promotions as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with munication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and sports betting technologies Physical Requirements: Must be able to sit for extended periods of time Must be able to type and talk on the phone for extended periods of time Regular attendance in the office The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Apr 14, 2024
Full time
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host. The VIP Sports Executive Host acts as the primary growth engine for Caesars Sportsbook online VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. What You Will Do:Sales Manages all aspects of a guest's account in all states for Sports Betting, and iGaming where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events, sporting venues, and special promotions as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with munication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and sports betting technologies Physical Requirements: Must be able to sit for extended periods of time Must be able to type and talk on the phone for extended periods of time Regular attendance in the office The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Summary: WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host. The VIP Sports Executive Host acts as the primary growth engine for Caesars Sportsbook online VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. What You Will Do: Sales Manages all aspects of a guest's account in all states for Sports Betting, and iGaming where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events, sporting venues, and special promotions as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and sports betting technologies Physical Requirements: Must be able to sit for extended periods of time Must be able to type and talk on the phone for extended periods of time Regular attendance in the office The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Apr 14, 2024
Full time
Summary: WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host. The VIP Sports Executive Host acts as the primary growth engine for Caesars Sportsbook online VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. What You Will Do: Sales Manages all aspects of a guest's account in all states for Sports Betting, and iGaming where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events, sporting venues, and special promotions as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and sports betting technologies Physical Requirements: Must be able to sit for extended periods of time Must be able to type and talk on the phone for extended periods of time Regular attendance in the office The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
JOB SUMMARY:Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards, Special Events, Charter and Hotel operations. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players Significant amount of time customer facing; participating in special events and social functions Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery Establishes, coordinates, and leads both on and off-property VIP events Handles difficult guests and situations in a calm, professional and prudent manner Fully empowered with comping authority Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Responds to and consistently meets the needs of internal clients Supports and cultivates new ideas and methods to deliver business solutions Identifies ways to increase efficiencies or improve product or service Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events Develops skills to handle increasingly complex matters Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Politely gives consistent, timely and accurate information and finds answer when unsure Adhere to regulatory, departmental and company policies/procedures in an ethical mannerPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Ability to maintain strict confidentiality relative to financial data and casino policies. Quarterly review of benchmarks and measureable objectives. Management abilities demonstrated in Player Development department, promotions and special events. Ability to work variable shifts and locations on and off property. Public relations and customer service skills. Maintaining interpersonal working relationships amongst all personnel. Oral and written communication skills, including the ability to effectively communicate to large groups of people. Ability and willingness to assume overall responsibility relative to the guidelines provided. Management of performance goals through SMART program and other measurable objectives Effective relationships with Host Team, VIP Operations, Caesars Rewards and Player Development. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to analyze and interpret departmental needs and results. While performing the duties of this job, the employee is required to stand; walk, handle to reach objects, reach with hands and arms; talk, and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individual must be able to meet the attendance guidelines for the needs of the position. Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. Required to respond to concerns and complaints of internal and external guests. Must be continuously proactive in ensuring the highest level of customer satisfaction through Family Style Service. EDUCATION PREFERRED: Bachelor's Degree in Marketing or Business preferred. Communications, Hospitality or related field or equivalent experience and one year of supervisory/management experience. Familiar with casino special events and promotions. Individual must be able to speak, read and write in English with the ability to communicate clearly and effectively to internal and external guests. Bi-lingual capabilities desired. Ability to read, to read, interpret and analyze information, instructions and financial data. Ability to respond to common inquiries or complaints from guests, team members, or regulatory agencies. Ability to logically and independently plan, organize, and bring tasks to completion. Possess and display excellent analytical, problem-solving, critical thinking and decision-making skills with ability to apply common sense to resolve problems involving variables. WORKING ENVIRONMENT AND CONDITIONS Primary location on the Casino Floor. This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and high noise level. Equipment AND TOOLS Computer, cell phone, SMART programming, LMS Hotel Program. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Apr 14, 2024
Full time
JOB SUMMARY:Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards, Special Events, Charter and Hotel operations. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players Significant amount of time customer facing; participating in special events and social functions Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery Establishes, coordinates, and leads both on and off-property VIP events Handles difficult guests and situations in a calm, professional and prudent manner Fully empowered with comping authority Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Responds to and consistently meets the needs of internal clients Supports and cultivates new ideas and methods to deliver business solutions Identifies ways to increase efficiencies or improve product or service Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events Develops skills to handle increasingly complex matters Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Politely gives consistent, timely and accurate information and finds answer when unsure Adhere to regulatory, departmental and company policies/procedures in an ethical mannerPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Ability to maintain strict confidentiality relative to financial data and casino policies. Quarterly review of benchmarks and measureable objectives. Management abilities demonstrated in Player Development department, promotions and special events. Ability to work variable shifts and locations on and off property. Public relations and customer service skills. Maintaining interpersonal working relationships amongst all personnel. Oral and written communication skills, including the ability to effectively communicate to large groups of people. Ability and willingness to assume overall responsibility relative to the guidelines provided. Management of performance goals through SMART program and other measurable objectives Effective relationships with Host Team, VIP Operations, Caesars Rewards and Player Development. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to analyze and interpret departmental needs and results. While performing the duties of this job, the employee is required to stand; walk, handle to reach objects, reach with hands and arms; talk, and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individual must be able to meet the attendance guidelines for the needs of the position. Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. Required to respond to concerns and complaints of internal and external guests. Must be continuously proactive in ensuring the highest level of customer satisfaction through Family Style Service. EDUCATION PREFERRED: Bachelor's Degree in Marketing or Business preferred. Communications, Hospitality or related field or equivalent experience and one year of supervisory/management experience. Familiar with casino special events and promotions. Individual must be able to speak, read and write in English with the ability to communicate clearly and effectively to internal and external guests. Bi-lingual capabilities desired. Ability to read, to read, interpret and analyze information, instructions and financial data. Ability to respond to common inquiries or complaints from guests, team members, or regulatory agencies. Ability to logically and independently plan, organize, and bring tasks to completion. Possess and display excellent analytical, problem-solving, critical thinking and decision-making skills with ability to apply common sense to resolve problems involving variables. WORKING ENVIRONMENT AND CONDITIONS Primary location on the Casino Floor. This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and high noise level. Equipment AND TOOLS Computer, cell phone, SMART programming, LMS Hotel Program. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview. Job Description: Works closely with F&B Supervisors or Managers to monitor Concessions standards and operational guidelines within the MAC and Stir for a specific shift to ensure consistent high quality service standards are maintained. Assists Supervisors or Managers with accountability for Concession attendants and bartenders for day to day operations to include: Leading team with proper open and closing shift duties, daily shift plan/buzz focuses, verification of daily cash receipts and maintaining food and beverage audit procedures. Accountable for meeting or exceeding all State of Iowa and the Company's sanitation requirements (ServSafe). Monitoring/implementation inventory and proper inventory usage. Training and assisting employees with customer's questions, core job duties, and InfoGenesis systems. Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned and will assist with Banquet events as necessary. Qualifications: Must possess excellent interpersonal skills. Good oral and written communication skills, must be fluent and literate in English. Physically mobile with reasonable accommodations including ability to lift up to 75 lbs., and tolerate areas of high temperature in excess of 115 degrees and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights.
Apr 14, 2024
Full time
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview. Job Description: Works closely with F&B Supervisors or Managers to monitor Concessions standards and operational guidelines within the MAC and Stir for a specific shift to ensure consistent high quality service standards are maintained. Assists Supervisors or Managers with accountability for Concession attendants and bartenders for day to day operations to include: Leading team with proper open and closing shift duties, daily shift plan/buzz focuses, verification of daily cash receipts and maintaining food and beverage audit procedures. Accountable for meeting or exceeding all State of Iowa and the Company's sanitation requirements (ServSafe). Monitoring/implementation inventory and proper inventory usage. Training and assisting employees with customer's questions, core job duties, and InfoGenesis systems. Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned and will assist with Banquet events as necessary. Qualifications: Must possess excellent interpersonal skills. Good oral and written communication skills, must be fluent and literate in English. Physically mobile with reasonable accommodations including ability to lift up to 75 lbs., and tolerate areas of high temperature in excess of 115 degrees and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights.
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values Together We Win, All In On Service and Blaze the Trail every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. POSITION PURPOSEThe incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for determining customer admission and for monitoring room flow, and ensuring guests feel welcome and comfortable. The incumbent is also responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. Provides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such mattersESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) 1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.2. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. 3. Works in cooperation with the Lumiere Place Casino & Hotels staff in ensuring guests feel welcome and comfortable; works closely with Executive Hosts, VIP Casino Services, and Player's Club to ensure superior guest satisfaction.4. Greets Player's Club guests in a courteous and friendly manner; and explains amenities and features. 5. Monitors room occupancy to ensure appropriate number of guests and compliance with safety standards.6. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.7. Participates in marketing Players Club promotional activities.8. Participates in employee training to ensure adequate training, skills and resources are in place to perform job functions.9. Provides information on all aspects of Lumiere Place Casino services and facilities to guests and assists guests with room, dinner, show, and transportation reservations, as well as coordinates external local activities.10. Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands. JOB QUALIFICATIONS Excellent customer service skills. Demonstrated ability to make immediate decisions in order to determine Player's Club qualifications and admission. Understanding of property and department policies and procedures. Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value. These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).
Apr 14, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values Together We Win, All In On Service and Blaze the Trail every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. POSITION PURPOSEThe incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for determining customer admission and for monitoring room flow, and ensuring guests feel welcome and comfortable. The incumbent is also responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. Provides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such mattersESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) 1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.2. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. 3. Works in cooperation with the Lumiere Place Casino & Hotels staff in ensuring guests feel welcome and comfortable; works closely with Executive Hosts, VIP Casino Services, and Player's Club to ensure superior guest satisfaction.4. Greets Player's Club guests in a courteous and friendly manner; and explains amenities and features. 5. Monitors room occupancy to ensure appropriate number of guests and compliance with safety standards.6. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.7. Participates in marketing Players Club promotional activities.8. Participates in employee training to ensure adequate training, skills and resources are in place to perform job functions.9. Provides information on all aspects of Lumiere Place Casino services and facilities to guests and assists guests with room, dinner, show, and transportation reservations, as well as coordinates external local activities.10. Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands. JOB QUALIFICATIONS Excellent customer service skills. Demonstrated ability to make immediate decisions in order to determine Player's Club qualifications and admission. Understanding of property and department policies and procedures. Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value. These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).