Bally's Corporation
Biloxi, Mississippi
Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times. Principal Duties & Responsibilities: Observes guests to respond to their needs. Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Takes beverage orders and communicates it to bartender. Assists in the preparation of drinks and presents drinks to guests. Serves both alcoholic and non-alcoholic beverages to casino guests. Requests ID from customers when legal age is questionable. Removes empty or dirty glasses and bottles and returns them to bar or kitchen. Keeps service area stocked and cleaned. Provides fast, exceptional service and receives satisfaction comments on internal shops. Handles money according to procedure and secures all monies at the end of each shift. Maintains quick and prompt service while maintaining a smile. Maintains round times of 20 minutes or less on Casino Floor for drink service. Carries full trays of no more than 20 drinks on tray. Adheres to department and property policies and procedures. Maintains knowledge of property information, including memorabilia. Serves as an ambassador of goodwill while working and at guest and public relation functions. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Resolves service problems according to guidelines. Provides personalized service and uses guest name. Speaks positively when talking with guests and co-workers. Promotes casino events and programs. Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination. Knowledge, Skills, and Abilities Required: High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Prevent Human Trafficking Working Conditions Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking C Extreme Heat O Sitting R Temperature Changes O Lifting C Wet R Carrying C Humid O Pushing O Noise C Pulling O Vibration R Climbing O Hazards O Balancing O Atmospheric Conditions O Stooping O Cigarette Smoke C Kneeling O Crouching O Crawling R Reaching C Handling C Grasping C Feeling C Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work X Medium work _ Heavy work _ Very heavy work
Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times. Principal Duties & Responsibilities: Observes guests to respond to their needs. Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Takes beverage orders and communicates it to bartender. Assists in the preparation of drinks and presents drinks to guests. Serves both alcoholic and non-alcoholic beverages to casino guests. Requests ID from customers when legal age is questionable. Removes empty or dirty glasses and bottles and returns them to bar or kitchen. Keeps service area stocked and cleaned. Provides fast, exceptional service and receives satisfaction comments on internal shops. Handles money according to procedure and secures all monies at the end of each shift. Maintains quick and prompt service while maintaining a smile. Maintains round times of 20 minutes or less on Casino Floor for drink service. Carries full trays of no more than 20 drinks on tray. Adheres to department and property policies and procedures. Maintains knowledge of property information, including memorabilia. Serves as an ambassador of goodwill while working and at guest and public relation functions. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Resolves service problems according to guidelines. Provides personalized service and uses guest name. Speaks positively when talking with guests and co-workers. Promotes casino events and programs. Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination. Knowledge, Skills, and Abilities Required: High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Prevent Human Trafficking Working Conditions Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking C Extreme Heat O Sitting R Temperature Changes O Lifting C Wet R Carrying C Humid O Pushing O Noise C Pulling O Vibration R Climbing O Hazards O Balancing O Atmospheric Conditions O Stooping O Cigarette Smoke C Kneeling O Crouching O Crawling R Reaching C Handling C Grasping C Feeling C Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work X Medium work _ Heavy work _ Very heavy work
Oak Hill Country Club
Rochester, New York
Pool Cafe Server Department: Food and Beverage Reports To: Restaurant Leadership, Food and Beverage Supervisor Job Description: Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team at the Pool. Our Pool Cafe Server is responsible for providing our members and guests with friendly, professional, and expedient service to help create memorable dining experiences. A Pool Cafe Server possesses a strong understanding of flavor profiles and pairings. They successfully collaborate with kitchen staff to provide a seamless experience for the members/guests. General Requirements: Must be at least 18 years old to be considered. Complies with Oak Hill Country Club's Acorns of Excellence. Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards. Exceptional attention to detail. Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships. Able to consistently perform tasks with little direct supervision. Works harmoniously and professionally with co-workers. Job Requirements: Communication: Warmly and promptly welcome each member and guest within 1-2 minutes of seating, utilizing the members name naturally as a signal of recognition. Confidently deliver enticing information regarding food and beverage options and daily specials. They expertly answer questions and help curate the experience from start to finish. Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team and ensure that they are perfectly executed. Attends daily line-up and can retain information regarding service on the fly and quickly pivot to apply changes recommended by management. Accurately presents information from Culinary Team to the membership. Organization: Carefully attend to the details ensuring an understanding of member orders and special requests. Accurately utilize the Point-of-Sale system to reflect the correct member and guest orders. Review each order, prior to service, to ensure it is to the members' specifications. Complete pre-opening and closing tasks as assigned, side work. Collaborates with other members of the team to ensure prioritization of Member/Guest needs and asks for help to prevent delays in service. Provide an exceptional service experience by adhering to Oak Hill's service standards, clearing, and resetting as needed throughout service. Is responsible for timeliness of service to include tracking ticket times on all Food and Beverage items. Ensures timing standards are being met (3-5 minutes for beverages, converses with kitchen when entrees exceed 10-minute mark post-fire). Owns communication both internally with the team and externally with members/guests to guarantee prompt service and is a proper steward of their time. Prioritization: Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate. The Pool Cafe Server always maintains a professional posture and appears approachable and attentive. They are responsive to requests but are intuitive and approach the tables in a nonintrusive fashion. Exhibit an exceptional knowledge of all Oak Hill's standards and operating procedures. They hold themselves to the highest standards and always represent the brand. Develop a strong working knowledge of member names and preferences. Ensure the cleanliness and organization of all dining and back of house spaces. Be able to consistently perform tasks with little direct supervision. Understand and be able to perform your role in an emergency. In addition, other duties may be required as directed by management. Beverage Responsibilities: Follow's the Club's policies and procedures for serving alcoholic beverages. Notify a manager if you believe a member/guest is intoxicated. Ensure that all laws applicable to beverage operations are consistently followed. Understanding of all alcoholic and non-alcoholic beverages. Able to prepare and service mixed and craft cocktails. Maintain cleanliness and sanitation of beverage area, glassware and equipment. Maintain an adequate supply of liquors, wines, beer and other beverages with effective inventory management system. Physical Requirements: Must be able to continuously sit, stand, and walk for a minimum of 8 hours. Must be able to bend, kneel, push, and pull over the course of a shift. All employees must maintain a neat, clean, and well-groomed appearance per Oak Hill's appearance standards. Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity, and other elements. Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts. Must have a reliable form of transportation to and from work. Ability to read, write, and communicate effectively in English, both written and oral. Must be able to periodically lift and carry up to 30 lbs. over the course of a shift. Qualifications: Education: High school or equivalent education required. Experience: Previous waitress, waiter or banquet server experience preferred. Country club experience strongly preferred. A genuine interest and passion for service, food, wine, and spirits is a plus. Licenses & Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits. Food safety certification (SERVE SAFE), Alcohol beverage certification (TIPS or FAIR).
Pool Cafe Server Department: Food and Beverage Reports To: Restaurant Leadership, Food and Beverage Supervisor Job Description: Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team at the Pool. Our Pool Cafe Server is responsible for providing our members and guests with friendly, professional, and expedient service to help create memorable dining experiences. A Pool Cafe Server possesses a strong understanding of flavor profiles and pairings. They successfully collaborate with kitchen staff to provide a seamless experience for the members/guests. General Requirements: Must be at least 18 years old to be considered. Complies with Oak Hill Country Club's Acorns of Excellence. Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards. Exceptional attention to detail. Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships. Able to consistently perform tasks with little direct supervision. Works harmoniously and professionally with co-workers. Job Requirements: Communication: Warmly and promptly welcome each member and guest within 1-2 minutes of seating, utilizing the members name naturally as a signal of recognition. Confidently deliver enticing information regarding food and beverage options and daily specials. They expertly answer questions and help curate the experience from start to finish. Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team and ensure that they are perfectly executed. Attends daily line-up and can retain information regarding service on the fly and quickly pivot to apply changes recommended by management. Accurately presents information from Culinary Team to the membership. Organization: Carefully attend to the details ensuring an understanding of member orders and special requests. Accurately utilize the Point-of-Sale system to reflect the correct member and guest orders. Review each order, prior to service, to ensure it is to the members' specifications. Complete pre-opening and closing tasks as assigned, side work. Collaborates with other members of the team to ensure prioritization of Member/Guest needs and asks for help to prevent delays in service. Provide an exceptional service experience by adhering to Oak Hill's service standards, clearing, and resetting as needed throughout service. Is responsible for timeliness of service to include tracking ticket times on all Food and Beverage items. Ensures timing standards are being met (3-5 minutes for beverages, converses with kitchen when entrees exceed 10-minute mark post-fire). Owns communication both internally with the team and externally with members/guests to guarantee prompt service and is a proper steward of their time. Prioritization: Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate. The Pool Cafe Server always maintains a professional posture and appears approachable and attentive. They are responsive to requests but are intuitive and approach the tables in a nonintrusive fashion. Exhibit an exceptional knowledge of all Oak Hill's standards and operating procedures. They hold themselves to the highest standards and always represent the brand. Develop a strong working knowledge of member names and preferences. Ensure the cleanliness and organization of all dining and back of house spaces. Be able to consistently perform tasks with little direct supervision. Understand and be able to perform your role in an emergency. In addition, other duties may be required as directed by management. Beverage Responsibilities: Follow's the Club's policies and procedures for serving alcoholic beverages. Notify a manager if you believe a member/guest is intoxicated. Ensure that all laws applicable to beverage operations are consistently followed. Understanding of all alcoholic and non-alcoholic beverages. Able to prepare and service mixed and craft cocktails. Maintain cleanliness and sanitation of beverage area, glassware and equipment. Maintain an adequate supply of liquors, wines, beer and other beverages with effective inventory management system. Physical Requirements: Must be able to continuously sit, stand, and walk for a minimum of 8 hours. Must be able to bend, kneel, push, and pull over the course of a shift. All employees must maintain a neat, clean, and well-groomed appearance per Oak Hill's appearance standards. Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity, and other elements. Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts. Must have a reliable form of transportation to and from work. Ability to read, write, and communicate effectively in English, both written and oral. Must be able to periodically lift and carry up to 30 lbs. over the course of a shift. Qualifications: Education: High school or equivalent education required. Experience: Previous waitress, waiter or banquet server experience preferred. Country club experience strongly preferred. A genuine interest and passion for service, food, wine, and spirits is a plus. Licenses & Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits. Food safety certification (SERVE SAFE), Alcohol beverage certification (TIPS or FAIR).