Company Description HCI Catering is the Manhattan area's premier catering company representing Coco Bolos, Cox BBQ, JC's BBQ & Grill and Powercat Sports Grill! We offer delivery, and full-service on-site catering, as well as event planning - with complete customization according to our client's needs. Our successful team caters to groups of 10 up to 7,000. Job description HCI is now hiring a Catering Captain to join our friendly and successful team! We provide on-the-job training and on-going support. To be a successful captain you will work as a team leader among the catering staff, providing support to the team and management. A Catering Captain must be comfortable talking with and taking great care of clients, creating written communication via email to inform catering team members of plans for events and follow up reviews of event results, planning execution of service steps for events, and handling basic catering duties at events. Most events take place around the KSU campus and in the Manhattan area with shifts typically lasting 4 - 8 hours on average. Pay starts at $19.00 per hour with automatic pay raises every 90 days! Responsibilities and Duties Planning, assigning, and directing work for catering staff before, during and after events. Gather and receive equipment, food, and supplies, as needed preparing for events. Complies with Health Department rules and regulations. Inventory control: before, during, and after events. Tending to guests' requests, questions, and concerns. Qualifications Punctual & reliable; this sets the tone for the team. Must have hospitality Experience: 1-2 years preferred. Must have leadership experience: 1-2 years preferred in a similar role. Strong interpersonal skills and attention to detail. Ability to lift up to 50 pounds. Comfortable with walking, standing, or bending for long durations. Must adhere to a clean uniform policy: Black pants, HCI Catering Shirt, Comfortable CLOSED TOE Shoes. Hairstyles must follow local health ordinances. Hair shoulder length or longer must be restrained in a ponytail. Loose hair should not fall around the face as to prevent contact with food or surfaces. Must have reliable transportation and a current Driver's License. Must have a working cellular phone. Must be able to work well with, direct, and motivate members of a team in a work setting. Must be able to follow specific instructions from venue, clients, and the Catering Coordinator's planning notes.
Mar 28, 2024
Full time
Company Description HCI Catering is the Manhattan area's premier catering company representing Coco Bolos, Cox BBQ, JC's BBQ & Grill and Powercat Sports Grill! We offer delivery, and full-service on-site catering, as well as event planning - with complete customization according to our client's needs. Our successful team caters to groups of 10 up to 7,000. Job description HCI is now hiring a Catering Captain to join our friendly and successful team! We provide on-the-job training and on-going support. To be a successful captain you will work as a team leader among the catering staff, providing support to the team and management. A Catering Captain must be comfortable talking with and taking great care of clients, creating written communication via email to inform catering team members of plans for events and follow up reviews of event results, planning execution of service steps for events, and handling basic catering duties at events. Most events take place around the KSU campus and in the Manhattan area with shifts typically lasting 4 - 8 hours on average. Pay starts at $19.00 per hour with automatic pay raises every 90 days! Responsibilities and Duties Planning, assigning, and directing work for catering staff before, during and after events. Gather and receive equipment, food, and supplies, as needed preparing for events. Complies with Health Department rules and regulations. Inventory control: before, during, and after events. Tending to guests' requests, questions, and concerns. Qualifications Punctual & reliable; this sets the tone for the team. Must have hospitality Experience: 1-2 years preferred. Must have leadership experience: 1-2 years preferred in a similar role. Strong interpersonal skills and attention to detail. Ability to lift up to 50 pounds. Comfortable with walking, standing, or bending for long durations. Must adhere to a clean uniform policy: Black pants, HCI Catering Shirt, Comfortable CLOSED TOE Shoes. Hairstyles must follow local health ordinances. Hair shoulder length or longer must be restrained in a ponytail. Loose hair should not fall around the face as to prevent contact with food or surfaces. Must have reliable transportation and a current Driver's License. Must have a working cellular phone. Must be able to work well with, direct, and motivate members of a team in a work setting. Must be able to follow specific instructions from venue, clients, and the Catering Coordinator's planning notes.
Homeplace Coordinator - Woodford Reserve The Woodford Reserve Distillery is an interactive, consumer experience designed to showcase the history and beauty of the Woodford Reserve Brand. We will give our consumers a look into how Woodford Reserve comes to life and each team member will be responsible for ensuring the integrity and authenticity of this experience as they interact with our consumers throughout their visit to our Homeplace. Meaningful Work From Day One: Responsible for day to day coordination of Visitor Center activities to ensure all guests are receiving a super premium and hospitality focused experience. Actively collaborates with a diverse workforce of hospitality team members, permanent as well as seasonal temporary employees. What You Can Expect: Exudes hospitality by creating a warm, welcoming and inclusive environment for all guests. Manage inventory, schedule and execution of food and beverage tasting experiences in the Visitor Center. Coordinates the daily operation of the Visitor Center, facilitating the seamless flow of tours, and experiences. Oversees smooth operation and coordination of daily scheduled events and group tours. Greet guests and assist groups while on property, as needed. Leads daily reporting and share out across all departments. Onsite point of contact for Homeplace Coordinator and KY Distillery Ambassador. Serve as the primary point of contact, in absence of Management, for any guests concerns/questions or Homeplace operational needs and have the knowledge to effectively troubleshoot and resolve those needs with efficiency and grace. Understand the Homeplace goals, strategic priorities and desired outcomes of daily operations. Partner with Homeplace Manager to communicate and redirect the team to stay on task to successfully reach these goals. Guest Services: Partner with management and supervisors to provide team direction on most weekends and holidays, specifically in the absence of Guest Services Manager or Retail Leadership. Work with Guests Services Manager to implement changes on the tour path through writing SOPs and working with Captains to execute, ensuring tour message is consistent with the brand message. Serve as the main point of contact for Homeplace transportation needs: buses, vans, drivers. Discuss and educate visitors on the WR brand and history. Ability to lead distillery tours. Team Training and SOP Development Lead by example exuding hospitality at all touch points. Tracks team training and communicates gaps to appropriate leadership. Lead orientation for all BF and Agency new hires including: supplying uniforms, security set-up, SOP review, Handbook Review, Safety & Security Review, Responsibility Review, and coordination of STAR training. Maintains current and accurate Woodford Reserve Distillery Tour Guide Training Manual incorporating new information and procedures on a regular basis Special Projects + Administration Attend weekly meetings with Homeplace Manager to discuss personnel or operational concerns. Ensure legal, risk management and alcohol responsibility compliance across all activities. Leads special projects and provides homeplace administrative support as needed. Coordinate team outings, lunches, and team engagement experiences. Supports the Homeplace Manager and Visitor Center with other duties as assigned. What You Bring to the Table: Education: Minimum 4 years in hospitality, tourism, and/or meeting planning; or appropriate combination of education and experience. 1+ year of supervisory experience or leading a team Experience: Ability to supervise in a team based environment and manage cross functional relationships. Ability to provide exceptional customer service Strong written and verbal communication, problem solving and decision making skills. Strong work ethic with emphasis on accountability and attention to detail Must be able to successfully manage, coach, and lead an engaged team Proven ability to be agile and adapt quickly to operational needs Ability to interact with all levels of the organization and external partners Must have basic computer knowledge and ability to learn to operate computerized equipment and systems Additional Requirements Must be 21 years of age or older Must be physically capable of standing for long periods of time. Must be able to lift and carry from the ground to waist height up to 50 pounds Must be able to work any shift and/or overtime as required. Must be able to work weekends, holidays, and overtime as required. Must be able to work occasional evening events. Physical activity on a regular basis is required Preferred Skills / Qualifications: Consumer brand homeplace experience. Knowledge of the Brown-Forman organization and its business. Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Business Area: Global Marketing Function: Homeplace City: Versailles State: Kentucky Country: USA Req ID: JR-
Mar 16, 2024
Full time
Homeplace Coordinator - Woodford Reserve The Woodford Reserve Distillery is an interactive, consumer experience designed to showcase the history and beauty of the Woodford Reserve Brand. We will give our consumers a look into how Woodford Reserve comes to life and each team member will be responsible for ensuring the integrity and authenticity of this experience as they interact with our consumers throughout their visit to our Homeplace. Meaningful Work From Day One: Responsible for day to day coordination of Visitor Center activities to ensure all guests are receiving a super premium and hospitality focused experience. Actively collaborates with a diverse workforce of hospitality team members, permanent as well as seasonal temporary employees. What You Can Expect: Exudes hospitality by creating a warm, welcoming and inclusive environment for all guests. Manage inventory, schedule and execution of food and beverage tasting experiences in the Visitor Center. Coordinates the daily operation of the Visitor Center, facilitating the seamless flow of tours, and experiences. Oversees smooth operation and coordination of daily scheduled events and group tours. Greet guests and assist groups while on property, as needed. Leads daily reporting and share out across all departments. Onsite point of contact for Homeplace Coordinator and KY Distillery Ambassador. Serve as the primary point of contact, in absence of Management, for any guests concerns/questions or Homeplace operational needs and have the knowledge to effectively troubleshoot and resolve those needs with efficiency and grace. Understand the Homeplace goals, strategic priorities and desired outcomes of daily operations. Partner with Homeplace Manager to communicate and redirect the team to stay on task to successfully reach these goals. Guest Services: Partner with management and supervisors to provide team direction on most weekends and holidays, specifically in the absence of Guest Services Manager or Retail Leadership. Work with Guests Services Manager to implement changes on the tour path through writing SOPs and working with Captains to execute, ensuring tour message is consistent with the brand message. Serve as the main point of contact for Homeplace transportation needs: buses, vans, drivers. Discuss and educate visitors on the WR brand and history. Ability to lead distillery tours. Team Training and SOP Development Lead by example exuding hospitality at all touch points. Tracks team training and communicates gaps to appropriate leadership. Lead orientation for all BF and Agency new hires including: supplying uniforms, security set-up, SOP review, Handbook Review, Safety & Security Review, Responsibility Review, and coordination of STAR training. Maintains current and accurate Woodford Reserve Distillery Tour Guide Training Manual incorporating new information and procedures on a regular basis Special Projects + Administration Attend weekly meetings with Homeplace Manager to discuss personnel or operational concerns. Ensure legal, risk management and alcohol responsibility compliance across all activities. Leads special projects and provides homeplace administrative support as needed. Coordinate team outings, lunches, and team engagement experiences. Supports the Homeplace Manager and Visitor Center with other duties as assigned. What You Bring to the Table: Education: Minimum 4 years in hospitality, tourism, and/or meeting planning; or appropriate combination of education and experience. 1+ year of supervisory experience or leading a team Experience: Ability to supervise in a team based environment and manage cross functional relationships. Ability to provide exceptional customer service Strong written and verbal communication, problem solving and decision making skills. Strong work ethic with emphasis on accountability and attention to detail Must be able to successfully manage, coach, and lead an engaged team Proven ability to be agile and adapt quickly to operational needs Ability to interact with all levels of the organization and external partners Must have basic computer knowledge and ability to learn to operate computerized equipment and systems Additional Requirements Must be 21 years of age or older Must be physically capable of standing for long periods of time. Must be able to lift and carry from the ground to waist height up to 50 pounds Must be able to work any shift and/or overtime as required. Must be able to work weekends, holidays, and overtime as required. Must be able to work occasional evening events. Physical activity on a regular basis is required Preferred Skills / Qualifications: Consumer brand homeplace experience. Knowledge of the Brown-Forman organization and its business. Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Business Area: Global Marketing Function: Homeplace City: Versailles State: Kentucky Country: USA Req ID: JR-
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom. Essential Functions and Responsibilities Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas. Participates in monthly inventory Stocks and maintains supplies in all service areas Inspects and prepares all service ware prior to use May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume Cleans and stocks glassware Maintains cleanliness and sanitary condition of lounge and service areas Assist in completion of post shift clean up and side work duties Maintain clean and organized storage space Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. Supportive Functions and Responsibilities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to all guests, management and fellow employees Attends appropriate hotel meetings and training sessions Interacts daily with all captains to review events of the day Maintains current knowledge of all popular alcoholic beverages and cocktail recipes Stocks portable bar with required mixers, alcoholic beverages and related supplies Prepares all necessary mixers and garnishes prior to start of service and during shift as needed Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place" Greets guests in a polite professional manner according to Loews standards Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels Breaking down of equipment and returning stock to the storage areas Perform other related duties as assigned or requested by supervisors/managers Records all aspects of guest order accurately Monitors guest consumption to prevent over indulgence and ensure safety Inventories all beverages and operating supplies, orders replacement items as needed Performs all closing duties, secures all inventory and supplies Performs monthly inventories Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Basic knowledge of Wine & Spirits, and food Polite, friendly and helpful to guests, management and fellow employees Exceptional guest service skills Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift Certifications: "Certified Food Service Manager", "TIPS" or equivalent Effective leadership, management, organizational and communication skills Exceptional guest service skills Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays Education: High School Diploma or equivalent Experience: One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments
Mar 16, 2024
Full time
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom. Essential Functions and Responsibilities Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas. Participates in monthly inventory Stocks and maintains supplies in all service areas Inspects and prepares all service ware prior to use May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume Cleans and stocks glassware Maintains cleanliness and sanitary condition of lounge and service areas Assist in completion of post shift clean up and side work duties Maintain clean and organized storage space Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. Supportive Functions and Responsibilities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to all guests, management and fellow employees Attends appropriate hotel meetings and training sessions Interacts daily with all captains to review events of the day Maintains current knowledge of all popular alcoholic beverages and cocktail recipes Stocks portable bar with required mixers, alcoholic beverages and related supplies Prepares all necessary mixers and garnishes prior to start of service and during shift as needed Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place" Greets guests in a polite professional manner according to Loews standards Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels Breaking down of equipment and returning stock to the storage areas Perform other related duties as assigned or requested by supervisors/managers Records all aspects of guest order accurately Monitors guest consumption to prevent over indulgence and ensure safety Inventories all beverages and operating supplies, orders replacement items as needed Performs all closing duties, secures all inventory and supplies Performs monthly inventories Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Basic knowledge of Wine & Spirits, and food Polite, friendly and helpful to guests, management and fellow employees Exceptional guest service skills Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift Certifications: "Certified Food Service Manager", "TIPS" or equivalent Effective leadership, management, organizational and communication skills Exceptional guest service skills Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays Education: High School Diploma or equivalent Experience: One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments