AWARD WINNING UPSCALE CASUAL DINING GROWTH CONCEPT! A PEOPLE FIRST CULTURE WITH EXCELLENT SALARY AND BONUS! NOW HIRING EXPERIENCED RESTAURANT MANAGERS ALL LEVELS MANAGING PARTNERS CHEF FOH MGR ASST MGR Totally scratch kitchen, extensive wine list 40.00 per person check average. Excellent salary and bonus plan. Great benefits and Quality of Life! Benefits: Health Insurance, Dental Insurance, Paid Time Off, 401(K) The company we represent requires a "minimum of two years recent Restaurant Manager, Restaurant Management Experience" to qualify and offer great benefits and growth opportunities. "Selective Restaurant Recruiters" represents some of the hottest concepts with outstanding growth opportunities. No fees for you and confidentiality is assured! We have job postings with local Independent Concepts as well as Regional and National Growth Restaurant Companies in the following sectors: Fine Dining, Upscale, Casual, Sports Bar, Fast Casual and QSR.
Mar 26, 2024
AWARD WINNING UPSCALE CASUAL DINING GROWTH CONCEPT! A PEOPLE FIRST CULTURE WITH EXCELLENT SALARY AND BONUS! NOW HIRING EXPERIENCED RESTAURANT MANAGERS ALL LEVELS MANAGING PARTNERS CHEF FOH MGR ASST MGR Totally scratch kitchen, extensive wine list 40.00 per person check average. Excellent salary and bonus plan. Great benefits and Quality of Life! Benefits: Health Insurance, Dental Insurance, Paid Time Off, 401(K) The company we represent requires a "minimum of two years recent Restaurant Manager, Restaurant Management Experience" to qualify and offer great benefits and growth opportunities. "Selective Restaurant Recruiters" represents some of the hottest concepts with outstanding growth opportunities. No fees for you and confidentiality is assured! We have job postings with local Independent Concepts as well as Regional and National Growth Restaurant Companies in the following sectors: Fine Dining, Upscale, Casual, Sports Bar, Fast Casual and QSR.
Selective Restaurant Recruiters
Myrtle Beach, South Carolina
AWARD WINNING UPSCALE CASUAL SPORTS BAR CONCEPT! QUALITY OF LIFE - A PEOPLE FIRST CULTURE! NOW HIRING: All levels GM $MP$ Executive Chef Sous Chef Foh Manager Bar Mgr Totally scratch kitchen, extensive wine list. Excellent salary and bonus plan. Great benefits and 401k Requirements: A Positive Outgoing, Professional "Can Do" Attitude! Self-Motivation, Pride in Accomplishment. Strong Coaching, Mentoring, and Employee Development Skills. Good Business Sense Geared toward Meeting or Exceeding Goals. Three plus Years Salaried Restaurant Management And Culinary Experience. Benefits: Competitive salary Opportunity for advancement Monthly Bonus 401(k) retirement plan Health and Dental Insurance Programs Paid holidays and vacation The company we represent requires a "minimum of three years Restaurant Manager, Kitchen Management Experience required" to qualify and offers great benefits and growth opportunities. "Selective Restaurant Recruiters" represents some of the hottest concepts with outstanding growth opportunities. No fees for you and confidentiality is assured.
Mar 25, 2024
AWARD WINNING UPSCALE CASUAL SPORTS BAR CONCEPT! QUALITY OF LIFE - A PEOPLE FIRST CULTURE! NOW HIRING: All levels GM $MP$ Executive Chef Sous Chef Foh Manager Bar Mgr Totally scratch kitchen, extensive wine list. Excellent salary and bonus plan. Great benefits and 401k Requirements: A Positive Outgoing, Professional "Can Do" Attitude! Self-Motivation, Pride in Accomplishment. Strong Coaching, Mentoring, and Employee Development Skills. Good Business Sense Geared toward Meeting or Exceeding Goals. Three plus Years Salaried Restaurant Management And Culinary Experience. Benefits: Competitive salary Opportunity for advancement Monthly Bonus 401(k) retirement plan Health and Dental Insurance Programs Paid holidays and vacation The company we represent requires a "minimum of three years Restaurant Manager, Kitchen Management Experience required" to qualify and offers great benefits and growth opportunities. "Selective Restaurant Recruiters" represents some of the hottest concepts with outstanding growth opportunities. No fees for you and confidentiality is assured.
Job Summary Partners with the physician co-leader, leadership team, and various support departments to create practice environment and operations to drive progress and achieve goals in the areas of financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, Care Coordination, patient and teammate safety, EMR Meaningful Use, e-Health, and other initiatives. Essential Functions Oversees the daily operations of the practice, with the physician co-leader to include: scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre-certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments. Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by the System. Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication. Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction. Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR. Assumes responsibility for the recruitment of qualified staff. Works with team members on mutual goal setting, providing regular performance feedback and evaluation. Manages practice by improving utilization of resources, and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs. Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections and budget processes, including proactive cost containment activities. Physical Requirements Work requires use of telephone and sitting for prolonged periods of time. Walking, standing, lifting bending, reaching, stooping, pushing and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking and ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Must be able to deal with intense, emotionally charged issues. Work can require non-traditional hours (early mornings or late evenings and/or weekends). Education, Experience and Certifications High School Diploma or GED required; Bachelor's Degree strongly preferred. At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing the financials (billing, collection, etc.) in a medical facility environment, is desired. Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred. Excellent written and spoken communications skills in English are required. Bilingual in other language/s based on working location and relevant patient population is preferred.
Mar 20, 2024
Full time
Job Summary Partners with the physician co-leader, leadership team, and various support departments to create practice environment and operations to drive progress and achieve goals in the areas of financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, Care Coordination, patient and teammate safety, EMR Meaningful Use, e-Health, and other initiatives. Essential Functions Oversees the daily operations of the practice, with the physician co-leader to include: scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre-certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments. Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by the System. Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication. Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction. Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR. Assumes responsibility for the recruitment of qualified staff. Works with team members on mutual goal setting, providing regular performance feedback and evaluation. Manages practice by improving utilization of resources, and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs. Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections and budget processes, including proactive cost containment activities. Physical Requirements Work requires use of telephone and sitting for prolonged periods of time. Walking, standing, lifting bending, reaching, stooping, pushing and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking and ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Must be able to deal with intense, emotionally charged issues. Work can require non-traditional hours (early mornings or late evenings and/or weekends). Education, Experience and Certifications High School Diploma or GED required; Bachelor's Degree strongly preferred. At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing the financials (billing, collection, etc.) in a medical facility environment, is desired. Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred. Excellent written and spoken communications skills in English are required. Bilingual in other language/s based on working location and relevant patient population is preferred.
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Responsible for the day-to-day operations of Wolf by Vanderpump Restaurant and Bar. This includes but is not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements and all menu, beverage, and retail selections. Oversees all facets of the restaurant's food and beverage operation. Is expected to ensure that the restaurant and bar is focused on outstanding customer service, well trained service team, maximum value, food and beverage staff is timely with well prepared food orders and drinks that the restaurant and bar service realizes food and beverage profitability. KEY JOB FUNCTIONS: Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance. In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Acts as a mentor to employees in order to provide superior customer service and a quality food product Oversees all budgetary aspects of the operation. Manages the annual budgets. Submits proposals for capital expense projects and manages cost of approved projects to completion. Maintains an efficient program of scheduling to ensure a high standard of food service with the use of minimum man-hours. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills. Instructs assigned personnel regarding safety policies and procedures. Assures that any hazards within the restaurant are eliminated. Prepares and presents periodic performance reviews for assigned personnel. Recommends changes including hiring, promotion, demotion and termination of assigned team members. Recommends wage and salary adjustments for personnel within Wage and Salary Guidelines. EDUCATION and/or EXPERIENCE: Bachelor's degree in Hotel and Restaurant Management, Business Administration or related field preferred. Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervisionQUALIFICATIONS: Literate and fluent in English Excellent guest service skills Must be at least 21 years of age Excellent communication skills, both verbal and written Excellent interpersonal skills, with emphasis in relationship building Good problem solving skills Ability to coordinate multiple tasks at once Ability to compile, compute, and analyze pertinent data needed for reports Ability to negotiate with diverse departments Ability to implement strategic vision and plan into day-to-day operations Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL REQUIREMENTS: Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs. Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and use visual inspection
Mar 18, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Responsible for the day-to-day operations of Wolf by Vanderpump Restaurant and Bar. This includes but is not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements and all menu, beverage, and retail selections. Oversees all facets of the restaurant's food and beverage operation. Is expected to ensure that the restaurant and bar is focused on outstanding customer service, well trained service team, maximum value, food and beverage staff is timely with well prepared food orders and drinks that the restaurant and bar service realizes food and beverage profitability. KEY JOB FUNCTIONS: Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance. In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Acts as a mentor to employees in order to provide superior customer service and a quality food product Oversees all budgetary aspects of the operation. Manages the annual budgets. Submits proposals for capital expense projects and manages cost of approved projects to completion. Maintains an efficient program of scheduling to ensure a high standard of food service with the use of minimum man-hours. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills. Instructs assigned personnel regarding safety policies and procedures. Assures that any hazards within the restaurant are eliminated. Prepares and presents periodic performance reviews for assigned personnel. Recommends changes including hiring, promotion, demotion and termination of assigned team members. Recommends wage and salary adjustments for personnel within Wage and Salary Guidelines. EDUCATION and/or EXPERIENCE: Bachelor's degree in Hotel and Restaurant Management, Business Administration or related field preferred. Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervisionQUALIFICATIONS: Literate and fluent in English Excellent guest service skills Must be at least 21 years of age Excellent communication skills, both verbal and written Excellent interpersonal skills, with emphasis in relationship building Good problem solving skills Ability to coordinate multiple tasks at once Ability to compile, compute, and analyze pertinent data needed for reports Ability to negotiate with diverse departments Ability to implement strategic vision and plan into day-to-day operations Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL REQUIREMENTS: Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs. Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and use visual inspection
Position Title: Laundry Attendant Reports To: Laundry Supervisor, Laundry Manager Supervises: N/A Summary of Position Sorts and handles cleaning of all soiled linens from housekeeping and all F&B outlets. Operates washing machines, dryers, presser, towel folder and handles varies chemicals. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Irons sheets and pillow cases. Irons table cloths and napkins. Irons table skirting. Folds sheets and pillow cases. Folds table linen and napkins. Folds all terry. Operates washers, dryers, presser, and towel folder. Reports any damaged or stained housekeeping linens or banquet linen. Removes trash and maintains a clean and organized work area. Performs other duties as assigned. Maintains proper deference to Management and Supervisors. Adheres to regulatory, departmental and casino policies and procedures. Supervisory Responsibilities N/A Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours; Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments
Mar 13, 2024
Full time
Position Title: Laundry Attendant Reports To: Laundry Supervisor, Laundry Manager Supervises: N/A Summary of Position Sorts and handles cleaning of all soiled linens from housekeeping and all F&B outlets. Operates washing machines, dryers, presser, towel folder and handles varies chemicals. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Irons sheets and pillow cases. Irons table cloths and napkins. Irons table skirting. Folds sheets and pillow cases. Folds table linen and napkins. Folds all terry. Operates washers, dryers, presser, and towel folder. Reports any damaged or stained housekeeping linens or banquet linen. Removes trash and maintains a clean and organized work area. Performs other duties as assigned. Maintains proper deference to Management and Supervisors. Adheres to regulatory, departmental and casino policies and procedures. Supervisory Responsibilities N/A Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours; Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments
JOB SUMMARY:TheHospitality Training and Development Manager will be responsible for thetraining and development of the Hotel Division Teams for both the front lineand leadership levels. This person will design programs, curriculum andactivities that will include but is not limited to guest engagement, problemsolving, empathy, technical skills, team building & Servant Leadership;also responsible for developing the methods that will measure the success ofeach team member as it pertains to the training provided to them. This person will work directly with theDirector of Hotel Operations to assure that the curriculum is aligned with the DivisionGoals and Objectives; this person will consult with all levels of the team toidentify recurring issues and provide ongoing training to assure continuousimprovement within the Division using a combination of tools to drive organizationaland individual development. KEY JOB FUNCTIONS:Be able to role model the SOS+1 behavior withan emphasis on Upbeat and Positive AttitudeBe flexible with scheduling understandingthat the Hotel Division is a 24/7 operation 365 days a year.Have the ability to work in every aspect ofthe division and understand the needs of those positions with training anddivisional development.Train all new hires on the essential dutiesof their job with an emphasis on guest engagement, problem solving, empathy andSOS+1.Conduct daily inspections of the team'sservice deliveries to assure that they are meeting the Division's expectationsof service. Provide immediate feedbackand coaching when necessary.Determine the best training delivery methodsby understanding the audience, content, technologies, and operationalconstraints.Develop and continually update TrainingManuals and Standard Operating Procedures.Implement a sustainable plan of programs todevelop bench strength for succession planning and continuous improvement.Gather,compile and analyze data to identify areas for improvementRecommend, develop, and assist inimplementing programs designed to enable the department to meet its goals &objectives.Continually teach employees leadership,supervision, diversity, human resource issues, and communication strategies tomaximize employee development.Create training programs and activities thatwill support a Servant Leadership CultureEducate leaders on their role in developingpeople as an essential part of their jobs and develop processes to holdmanagers accountable for developing talent.Coordinating Employee Appreciation EventsGuest Correspondence and fielding guestcomplaints through various channelsMaintaining Time and Attendance for TeamMembersCoveringSupervisor, VIP and Front Shifts as neededProvidingthe Director of Hotel Operations support by reading, researching, and routingcorrespondence; drafting letters and documents; collecting and analyzinginformation; initiating telecommunications.Maintainthe Director of Hotel Operations' appointment schedule by planning andscheduling meetings, conferences, teleconferences, and travel.Assistingin other duties, as assigned. Qualifications:EDUCATION and/or EXPERIENCE: Three to five years' experience in Trainingand Development or equivalent training/experience in hospitality preferred.Experience in conducting needs assessmentspreferred.Experience in managing professional mentoringprograms preferred.Experience in qualitative and quantitateanalysisQUALIFICATIONS:Literate and fluent in EnglishMust possess a strong customer serviceorientation as well as a commitment to quality.Must possess an upbeat and positive attitudeMust have excellent communication andorganizational skills.Must have excellent public speaking skillsMust understand adult learning principles.Must be able to research, write behavioralobjectives, and write training materials with leaders' guidance.Must have excellent one-on-one and grouppresentation and facilitation skills.Must have the ability to use a variety oflearning/training concepts, methods, and principles.Must possess strong interpersonal andrelationship building skills.Must be analytical and possess strongproblem-solving skills.Must demonstrate responsibility, high workstandards, and time management.Must bring strong computer competency andfull understanding of the Microsoft Office Suite with an emphasis on PowerPoint and Excel.Must bring demonstrated project managementskills.Able and willing to deliver friendly,courteous, and prompt external and internal customer service.Able and willing to work cooperatively withother team members.Ability to uphold anddemonstrate the highest level of integrity in all situations and recognizestandards required by a regulated businessActs as a role modelto other Team Members and always presents oneself as a credit to CaesarsEntertainment and encourages others to do the same. Adheres to allregulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:Mustbe able to sit, stand or walk for long periods of time.Visual and auditory range must includeimmediate environment.Mobility to move about the propertyAbility to occasionally lift and/ormove up to 50 lbsMusthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer: This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
Mar 08, 2024
Full time
JOB SUMMARY:TheHospitality Training and Development Manager will be responsible for thetraining and development of the Hotel Division Teams for both the front lineand leadership levels. This person will design programs, curriculum andactivities that will include but is not limited to guest engagement, problemsolving, empathy, technical skills, team building & Servant Leadership;also responsible for developing the methods that will measure the success ofeach team member as it pertains to the training provided to them. This person will work directly with theDirector of Hotel Operations to assure that the curriculum is aligned with the DivisionGoals and Objectives; this person will consult with all levels of the team toidentify recurring issues and provide ongoing training to assure continuousimprovement within the Division using a combination of tools to drive organizationaland individual development. KEY JOB FUNCTIONS:Be able to role model the SOS+1 behavior withan emphasis on Upbeat and Positive AttitudeBe flexible with scheduling understandingthat the Hotel Division is a 24/7 operation 365 days a year.Have the ability to work in every aspect ofthe division and understand the needs of those positions with training anddivisional development.Train all new hires on the essential dutiesof their job with an emphasis on guest engagement, problem solving, empathy andSOS+1.Conduct daily inspections of the team'sservice deliveries to assure that they are meeting the Division's expectationsof service. Provide immediate feedbackand coaching when necessary.Determine the best training delivery methodsby understanding the audience, content, technologies, and operationalconstraints.Develop and continually update TrainingManuals and Standard Operating Procedures.Implement a sustainable plan of programs todevelop bench strength for succession planning and continuous improvement.Gather,compile and analyze data to identify areas for improvementRecommend, develop, and assist inimplementing programs designed to enable the department to meet its goals &objectives.Continually teach employees leadership,supervision, diversity, human resource issues, and communication strategies tomaximize employee development.Create training programs and activities thatwill support a Servant Leadership CultureEducate leaders on their role in developingpeople as an essential part of their jobs and develop processes to holdmanagers accountable for developing talent.Coordinating Employee Appreciation EventsGuest Correspondence and fielding guestcomplaints through various channelsMaintaining Time and Attendance for TeamMembersCoveringSupervisor, VIP and Front Shifts as neededProvidingthe Director of Hotel Operations support by reading, researching, and routingcorrespondence; drafting letters and documents; collecting and analyzinginformation; initiating telecommunications.Maintainthe Director of Hotel Operations' appointment schedule by planning andscheduling meetings, conferences, teleconferences, and travel.Assistingin other duties, as assigned. Qualifications:EDUCATION and/or EXPERIENCE: Three to five years' experience in Trainingand Development or equivalent training/experience in hospitality preferred.Experience in conducting needs assessmentspreferred.Experience in managing professional mentoringprograms preferred.Experience in qualitative and quantitateanalysisQUALIFICATIONS:Literate and fluent in EnglishMust possess a strong customer serviceorientation as well as a commitment to quality.Must possess an upbeat and positive attitudeMust have excellent communication andorganizational skills.Must have excellent public speaking skillsMust understand adult learning principles.Must be able to research, write behavioralobjectives, and write training materials with leaders' guidance.Must have excellent one-on-one and grouppresentation and facilitation skills.Must have the ability to use a variety oflearning/training concepts, methods, and principles.Must possess strong interpersonal andrelationship building skills.Must be analytical and possess strongproblem-solving skills.Must demonstrate responsibility, high workstandards, and time management.Must bring strong computer competency andfull understanding of the Microsoft Office Suite with an emphasis on PowerPoint and Excel.Must bring demonstrated project managementskills.Able and willing to deliver friendly,courteous, and prompt external and internal customer service.Able and willing to work cooperatively withother team members.Ability to uphold anddemonstrate the highest level of integrity in all situations and recognizestandards required by a regulated businessActs as a role modelto other Team Members and always presents oneself as a credit to CaesarsEntertainment and encourages others to do the same. Adheres to allregulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:Mustbe able to sit, stand or walk for long periods of time.Visual and auditory range must includeimmediate environment.Mobility to move about the propertyAbility to occasionally lift and/ormove up to 50 lbsMusthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer: This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
ESSENTIAL FUNCTIONS: Manages the day-to-day operation of banquets/catering in accordance with established policies and procedures. Establishes and administers training programs within the department, including new employee orientation. Directs the development and administration of controls for all phases of the department in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. Maintains an efficient program of scheduling to the schedule of events with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, and any other reports deemed necessary by the Banquet/Catering Manager or Director. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. EDUCATION and/or EXPERIENCE: Work requires a minimum of an Associate's Degree, preferably in hotel and/or restaurant management, Graduate of post high school two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis. Preferred: Bachelor's Degree in Hotel or Banquet Management. Work requires Five years of restaurant/food service, including 3 years supervisory experience QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, LMS. Literate and fluent in English Excellent interpersonal skills, with emphasis in relationship building Excellent communication and guest service skills Flexibility to meet the various schedules of the Special Events Center functions' needs Computer literate Above average organizational skills Demonstrated leadership skills and abilities Excellent trouble-shooting and problem solving skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination Visual range must include near and far distances Ability to handle multiple tasks Auditory range must include immediate environment Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 40 lbs. Ability to stand/walk for 8 hours Ability to climb stairs Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to frequently tolerate extreme indoor temperaturesPositions that have contact with the public require the ability to work in a noisyenvironment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 08, 2024
Full time
ESSENTIAL FUNCTIONS: Manages the day-to-day operation of banquets/catering in accordance with established policies and procedures. Establishes and administers training programs within the department, including new employee orientation. Directs the development and administration of controls for all phases of the department in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. Maintains an efficient program of scheduling to the schedule of events with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, and any other reports deemed necessary by the Banquet/Catering Manager or Director. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. EDUCATION and/or EXPERIENCE: Work requires a minimum of an Associate's Degree, preferably in hotel and/or restaurant management, Graduate of post high school two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis. Preferred: Bachelor's Degree in Hotel or Banquet Management. Work requires Five years of restaurant/food service, including 3 years supervisory experience QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, LMS. Literate and fluent in English Excellent interpersonal skills, with emphasis in relationship building Excellent communication and guest service skills Flexibility to meet the various schedules of the Special Events Center functions' needs Computer literate Above average organizational skills Demonstrated leadership skills and abilities Excellent trouble-shooting and problem solving skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination Visual range must include near and far distances Ability to handle multiple tasks Auditory range must include immediate environment Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 40 lbs. Ability to stand/walk for 8 hours Ability to climb stairs Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to frequently tolerate extreme indoor temperaturesPositions that have contact with the public require the ability to work in a noisyenvironment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Essential Functions Works as a member of a cohesive management team that supports each other's decisions and presents a united front to the staff. Functions as a role model to staff as well as to junior managers. Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee. Develops new ways to increase guest counts. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments. Works with the management team to determine appropriate staffing levels. Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential. Works towards maximizing sales and optimizing profits through the management of all cost centers. Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met. Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential. Maintains the cleanliness and organization of the restaurant throughout each shift. Communicates positively about the restaurants and has an attitude of success. Creates an environment where people want to work and feel comfortable working. Operates well with other managers, in terms of consistency, consensus on issues and flexibility. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the courage and initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision Essential Requirements Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when. Strong interpersonal and communication skills required Strong organizational skills and attention to detail required Demonstrates excellent communication and customer service skills Able to work independently and make the right decisions for the business Possesses a working knowledge of the POS system. Proficiency in: Opening and closing procedures Running reports Food knowledge Beverage knowledge Team Building and Employee Focus Demonstrates a profit mentality by setting goals, following through and meeting goals. Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift. Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant. Understands the importance of employees and interacts with them in a mutually respectful and friendly manner. Knowledge/Work Experience Must be 21 years or older High school diploma or G.E.D preferred Prior restaurant experience or related education Five (5) years of relevant experience with a minimum of three (3) years as a manager/supervisor in a high-volume Food & Beverage operation. Must have a NYS Food Handlers Permit
Mar 08, 2024
Full time
Essential Functions Works as a member of a cohesive management team that supports each other's decisions and presents a united front to the staff. Functions as a role model to staff as well as to junior managers. Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee. Develops new ways to increase guest counts. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments. Works with the management team to determine appropriate staffing levels. Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential. Works towards maximizing sales and optimizing profits through the management of all cost centers. Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met. Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential. Maintains the cleanliness and organization of the restaurant throughout each shift. Communicates positively about the restaurants and has an attitude of success. Creates an environment where people want to work and feel comfortable working. Operates well with other managers, in terms of consistency, consensus on issues and flexibility. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the courage and initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision Essential Requirements Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when. Strong interpersonal and communication skills required Strong organizational skills and attention to detail required Demonstrates excellent communication and customer service skills Able to work independently and make the right decisions for the business Possesses a working knowledge of the POS system. Proficiency in: Opening and closing procedures Running reports Food knowledge Beverage knowledge Team Building and Employee Focus Demonstrates a profit mentality by setting goals, following through and meeting goals. Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift. Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant. Understands the importance of employees and interacts with them in a mutually respectful and friendly manner. Knowledge/Work Experience Must be 21 years or older High school diploma or G.E.D preferred Prior restaurant experience or related education Five (5) years of relevant experience with a minimum of three (3) years as a manager/supervisor in a high-volume Food & Beverage operation. Must have a NYS Food Handlers Permit
Essential Functions Works as a member of a cohesive management team that supports each other's decisions and presents a united front to the staff. Functions as a role model to staff as well as to junior managers. Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee. Develops new ways to increase guest counts. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments. Works with the management team to determine appropriate staffing levels. Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential. Works towards maximizing sales and optimizing profits through the management of all cost centers. Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met. Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential. Maintains the cleanliness and organization of the restaurant throughout each shift. Communicates positively about the restaurants and has an attitude of success. Creates an environment where people want to work and feel comfortable working. Operates well with other managers, in terms of consistency, consensus on issues and flexibility. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the courage and initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision Essential Requirements Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when. Strong interpersonal and communication skills required Strong organizational skills and attention to detail required Demonstrates excellent communication and customer service skills Able to work independently and make the right decisions for the business Possesses a working knowledge of the POS system. Proficiency in: Opening and closing procedures Running reports Food knowledge Beverage knowledge Team Building and Employee Focus Demonstrates a profit mentality by setting goals, following through and meeting goals. Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift. Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant. Understands the importance of employees and interacts with them in a mutually respectful and friendly manner. Knowledge/Work Experience Must be 21 years or older High school diploma or G.E.D preferred Prior restaurant experience or related education Five (5) years of relevant experience with a minimum of three (3) years as a manager/supervisor in a high-volume Food & Beverage operation. Must have a NYS Food Handlers Permit
Mar 08, 2024
Full time
Essential Functions Works as a member of a cohesive management team that supports each other's decisions and presents a united front to the staff. Functions as a role model to staff as well as to junior managers. Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee. Develops new ways to increase guest counts. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments. Works with the management team to determine appropriate staffing levels. Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential. Works towards maximizing sales and optimizing profits through the management of all cost centers. Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met. Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential. Maintains the cleanliness and organization of the restaurant throughout each shift. Communicates positively about the restaurants and has an attitude of success. Creates an environment where people want to work and feel comfortable working. Operates well with other managers, in terms of consistency, consensus on issues and flexibility. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the courage and initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision Essential Requirements Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when. Strong interpersonal and communication skills required Strong organizational skills and attention to detail required Demonstrates excellent communication and customer service skills Able to work independently and make the right decisions for the business Possesses a working knowledge of the POS system. Proficiency in: Opening and closing procedures Running reports Food knowledge Beverage knowledge Team Building and Employee Focus Demonstrates a profit mentality by setting goals, following through and meeting goals. Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift. Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant. Understands the importance of employees and interacts with them in a mutually respectful and friendly manner. Knowledge/Work Experience Must be 21 years or older High school diploma or G.E.D preferred Prior restaurant experience or related education Five (5) years of relevant experience with a minimum of three (3) years as a manager/supervisor in a high-volume Food & Beverage operation. Must have a NYS Food Handlers Permit
Essential Duties and Responsibilities: Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including FOCUS skills, Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Harrahs Entertainment Inc. in accordance with the Code of Commitment. Will serve as verifier for jackpot payout and credit owed procedures. Responsible for assisting the Asst Mgr Slot Operations in the day-to-day operations of the Slots division on an assigned shift, in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls. Ensures that the highest level of guest service is achieved and maintained on a daily basis on assigned shift. Ensures that all Slot Services employees adhere to company policies, procedures, and internal controls, as well as PA Gaming Control Boards rules and regulations, and Pennsylvania Liquor Control Board Rules and regulations. Communicates clearly and regularly the department goals and expectations to Slot Services employees. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same. Verifies and ensures payouts of large jackpots are handled accurately and timely. Reviews variance reports and investigates same in order to reconcile shortages and overages on assigned shift and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Assists the MGR Casino Shift in maintaining appropriate staffing levels by training, rewarding and disciplining, evaluating performance, and recommending promotions and terminations in a fair and equitable manner, as necessary. Maintains a working knowledge of all local jurisdictional gaming laws and slot host regulations, as well as company policies, procedures and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings and sharing information with employees. Monitors the operation of Slot Services equipment on assigned shift and notifies appropriate individuals of any service requirements. Ensures integrity and security of company funds and assets within the department on assigned shift. Communicates with outgoing Slot Supervisors on previous shift and briefs in-coming Slot Supervisors of any pertinent issues that need to be addressed. Monitors employees' performance on a regular basis and takes appropriate action, when necessary, in accordance with company and departmental policies and procedures. Monitors and manages the daily slot floor including supervising all front line slot operations personnel. Creates, inputs, updates, and corrects slot machine configurations within the SDS system on a daily basis to ensure accuracy. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Qualifications:Requirements: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Minimum of two years in the slot booth and/or slot floor division of a gaming operation required. Thorough and complete knowledge of all internal controls, Pennsylvania Gaming Control Board rules, company regulations and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G), MICROS. Must pass SuperLAP assessment. Must possess strong communication, organizational, and interpersonal skills. Is able to work in smoke filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. PHYSICAL / MENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 75lbs., and the ability to push, pull, reach, bend, twist, stoop and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
Mar 05, 2024
Full time
Essential Duties and Responsibilities: Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including FOCUS skills, Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Harrahs Entertainment Inc. in accordance with the Code of Commitment. Will serve as verifier for jackpot payout and credit owed procedures. Responsible for assisting the Asst Mgr Slot Operations in the day-to-day operations of the Slots division on an assigned shift, in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls. Ensures that the highest level of guest service is achieved and maintained on a daily basis on assigned shift. Ensures that all Slot Services employees adhere to company policies, procedures, and internal controls, as well as PA Gaming Control Boards rules and regulations, and Pennsylvania Liquor Control Board Rules and regulations. Communicates clearly and regularly the department goals and expectations to Slot Services employees. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same. Verifies and ensures payouts of large jackpots are handled accurately and timely. Reviews variance reports and investigates same in order to reconcile shortages and overages on assigned shift and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Assists the MGR Casino Shift in maintaining appropriate staffing levels by training, rewarding and disciplining, evaluating performance, and recommending promotions and terminations in a fair and equitable manner, as necessary. Maintains a working knowledge of all local jurisdictional gaming laws and slot host regulations, as well as company policies, procedures and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings and sharing information with employees. Monitors the operation of Slot Services equipment on assigned shift and notifies appropriate individuals of any service requirements. Ensures integrity and security of company funds and assets within the department on assigned shift. Communicates with outgoing Slot Supervisors on previous shift and briefs in-coming Slot Supervisors of any pertinent issues that need to be addressed. Monitors employees' performance on a regular basis and takes appropriate action, when necessary, in accordance with company and departmental policies and procedures. Monitors and manages the daily slot floor including supervising all front line slot operations personnel. Creates, inputs, updates, and corrects slot machine configurations within the SDS system on a daily basis to ensure accuracy. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Qualifications:Requirements: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Minimum of two years in the slot booth and/or slot floor division of a gaming operation required. Thorough and complete knowledge of all internal controls, Pennsylvania Gaming Control Board rules, company regulations and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G), MICROS. Must pass SuperLAP assessment. Must possess strong communication, organizational, and interpersonal skills. Is able to work in smoke filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. PHYSICAL / MENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 75lbs., and the ability to push, pull, reach, bend, twist, stoop and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
Position Title: Nail Technician Reports To: Salon & Spa Manager and Supervisor Supervises: N/A Summary of Position The Nail Technician is required to perform a variety of nail care services including Manicures, Pedicures and nail extensions. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Cleaning of the nail, trimming, filing, shaping, smoothing and polishing the nail and apply artificial and sculpt nails. Nail technician must be skilled at using a wide range of nail products and tools. Nail technician must have complete knowledge of Infectious diseases. Nail tech are required to keep and maintain the cleanliness of the salon and his/ her stations and tools and implements. Help maintain adequate inventory of Nail product and tools. Nail technician are required to work in sanitary clean environments. Required to work normal business hours during the week; Weekend, and Holidays. Ensuring cliental satisfaction while operation within establish guidelines and polices. Nail techs must keep on top of current Nails and styling trends, attend on going educational classes to keep the Salon current with Nails and services maintaining to top level of fun, relaxation, and professionalism. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. Nail technician must acquire current N.M. State Licenses/ or accredited training program. 2 years' or more experience as a Nail Technician. Excellent communication and customer skills. Friendly and Professional demeanor. Able and willing to work flexible schedule. High School Diploma or General Education Diploma (GED) must have proven record of dependability of performance. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
Mar 04, 2024
Full time
Position Title: Nail Technician Reports To: Salon & Spa Manager and Supervisor Supervises: N/A Summary of Position The Nail Technician is required to perform a variety of nail care services including Manicures, Pedicures and nail extensions. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Cleaning of the nail, trimming, filing, shaping, smoothing and polishing the nail and apply artificial and sculpt nails. Nail technician must be skilled at using a wide range of nail products and tools. Nail technician must have complete knowledge of Infectious diseases. Nail tech are required to keep and maintain the cleanliness of the salon and his/ her stations and tools and implements. Help maintain adequate inventory of Nail product and tools. Nail technician are required to work in sanitary clean environments. Required to work normal business hours during the week; Weekend, and Holidays. Ensuring cliental satisfaction while operation within establish guidelines and polices. Nail techs must keep on top of current Nails and styling trends, attend on going educational classes to keep the Salon current with Nails and services maintaining to top level of fun, relaxation, and professionalism. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. Nail technician must acquire current N.M. State Licenses/ or accredited training program. 2 years' or more experience as a Nail Technician. Excellent communication and customer skills. Friendly and Professional demeanor. Able and willing to work flexible schedule. High School Diploma or General Education Diploma (GED) must have proven record of dependability of performance. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature