Meriwether Godsey is looking for a Full-time Catering Supervisor who will assist management in all aspects of Catering operations at Sweet Briar College, a hi gh-volume account located in Amherst VA. Must be available to work: Weekday morning/afternoon/evening hours, and weekends. Pay range: $16-$18 Per hour (based on experience) What you will do: A ssist management in the training and supervision of staff during all aspects of catered events to ensure high-quality service standards and presentations are met. Greet and welcome guests and respond to specific requests in a courteous manner. Serve and replenish beverages and food; remove dishes and utensils at the end of each course, meal, or function. Monitor and supervise the setup and maintenance of the dining area and food stations to ensure quality standards. Participate in event clean-up and assist with inventory, food storage, and other closeout tasks. Foster an inclusive environment for all staff and guests, while maintaining effective client and customer-centric relationships. What you need: Associate's Degree or minimum 2 years supervisory experience in food service (BOH or FOH) preferred Working knowledge of catering operations; demonstrated experience in promoting and driving the catering program Possess and exhibit the drive to provide exceptional service Strong communication, organizational and problem-solving skills Emerging leadership skills and strong customer service orientation Ability to work in a collaborative team environment while fostering strong client and customer relationships ServSafe Food Handlers Certification or ability to obtain within 6 months of employment. Ability to work nights and weekends Reliable Transportation What you will get: Competitive Pay, Meals, Uniforms, Benefits (Health, Vision & Dental) M eriwether Godsey offers significant opportunities for growth and career advancement. The work environment is fast-paced, team-oriented, and high-energy. You'll be surrounded and supported by people who are passionate about serving others. Enjoy a people and food-focused environment where you have the opportunity to make a difference every day and advance your career. Help Sweet Briar College and Meriwether Godsey set the standard for hospitality in the Central Virginia education market! Interested in learning more? Visit our About Us Page We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, disability, genetic makeup, national or ethnic origin, sexual orientation, gender identity, immigration status or veteran status and all other statuses protected by federal, state, and local law. Meriwether Godsey está buscando un supervisor de catering que sea responsable de ayudar a la administración en todos los aspectos de las operaciones de catering en Sweet Briar College, una cuenta de alto volumen ubicada en Amherst VA. Este es un puesto de tiempo completo que incluye jornada laboral/noche y fines de semana. Qué harás: Ayudar a la gerencia en la capacitación y supervisión del personal durante todos los aspectos de los eventos de catering para garantizar que se cumplan los estándares de servicio y las presentaciones de alta calidad. Saludar y dar la bienvenida a los huéspedes y responder a solicitudes específicas de manera cortés. Servir y reponer bebidas y alimentos; retirar los platos y utensilios al final de cada plato, comida o función. Monitorear y supervisar la instalación y mantenimiento del área de comedor y estaciones de comida para asegurar estándares de calidad. Participar en la limpieza del evento y ayudar con el inventario, el almacenamiento de alimentos y otras tareas de cierre. Fomentar un entorno inclusivo para todo el personal y los huéspedes, manteniendo al mismo tiempo relaciones efectivas con el cliente y centradas en el cliente. Qué necesitas: Se prefiere título asociado o experiencia mínima de supervisión de 2 años en servicio de alimentos (BOH o FOH). Conocimiento práctico de las operaciones de catering; Experiencia demostrada en la promoción e impulso del programa de catering. Poseer y exhibir el impulso para brindar un servicio excepcional. Fuertes habilidades de comunicación, organización y resolución de problemas. Habilidades de liderazgo emergentes y fuerte orientación al servicio al cliente. Capacidad para trabajar en un entorno de equipo colaborativo y al mismo tiempo fomentar relaciones sólidas con los clientes. Certificación de manipuladores de alimentos de ServSafe o capacidad de obtenerla dentro de los 6 meses posteriores al empleo. Capacidad para trabajar noches y fines de semana. Transporte confiable. Lo que obtendrás: Salario competitivo, comidas, uniformes y beneficios (salud, visión y odontología) Meriwether Godsey ofrece importantes oportunidades de crecimiento y avance profesional. El ambiente de trabajo es dinámico, orientado al equipo y lleno de energía. Estará rodeado y apoyado por personas apasionadas por servir a los demás. Disfrute de un entorno centrado en las personas y la comida donde tendrá la oportunidad de marcar la diferencia todos los días y avanzar en su carrera. Ayude a Sweet Briar College y Meriwether Godsey a establecer el estándar de hospitalidad en el mercado educativo de Virginia Central! Interesado en aprender más? Visita nuestra página Acerca de Nosotros Somos un empleador que ofrece igualdad de oportunidades, dedicado a una política de no discriminación en el empleo por ningún motivo, incluyendo raza, color, edad, sexo, religión, discapacidad, composición genética, origen nacional o étnico, orientación sexual, identidad de género, estatus migratorio o estatus de veterano y todos los demás estatus protegidos por las leyes federales, estatales y locales. Compensation details: 16-18 Hourly Wage PI3e2a4a1-
Apr 12, 2024
Full time
Meriwether Godsey is looking for a Full-time Catering Supervisor who will assist management in all aspects of Catering operations at Sweet Briar College, a hi gh-volume account located in Amherst VA. Must be available to work: Weekday morning/afternoon/evening hours, and weekends. Pay range: $16-$18 Per hour (based on experience) What you will do: A ssist management in the training and supervision of staff during all aspects of catered events to ensure high-quality service standards and presentations are met. Greet and welcome guests and respond to specific requests in a courteous manner. Serve and replenish beverages and food; remove dishes and utensils at the end of each course, meal, or function. Monitor and supervise the setup and maintenance of the dining area and food stations to ensure quality standards. Participate in event clean-up and assist with inventory, food storage, and other closeout tasks. Foster an inclusive environment for all staff and guests, while maintaining effective client and customer-centric relationships. What you need: Associate's Degree or minimum 2 years supervisory experience in food service (BOH or FOH) preferred Working knowledge of catering operations; demonstrated experience in promoting and driving the catering program Possess and exhibit the drive to provide exceptional service Strong communication, organizational and problem-solving skills Emerging leadership skills and strong customer service orientation Ability to work in a collaborative team environment while fostering strong client and customer relationships ServSafe Food Handlers Certification or ability to obtain within 6 months of employment. Ability to work nights and weekends Reliable Transportation What you will get: Competitive Pay, Meals, Uniforms, Benefits (Health, Vision & Dental) M eriwether Godsey offers significant opportunities for growth and career advancement. The work environment is fast-paced, team-oriented, and high-energy. You'll be surrounded and supported by people who are passionate about serving others. Enjoy a people and food-focused environment where you have the opportunity to make a difference every day and advance your career. Help Sweet Briar College and Meriwether Godsey set the standard for hospitality in the Central Virginia education market! Interested in learning more? Visit our About Us Page We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, disability, genetic makeup, national or ethnic origin, sexual orientation, gender identity, immigration status or veteran status and all other statuses protected by federal, state, and local law. Meriwether Godsey está buscando un supervisor de catering que sea responsable de ayudar a la administración en todos los aspectos de las operaciones de catering en Sweet Briar College, una cuenta de alto volumen ubicada en Amherst VA. Este es un puesto de tiempo completo que incluye jornada laboral/noche y fines de semana. Qué harás: Ayudar a la gerencia en la capacitación y supervisión del personal durante todos los aspectos de los eventos de catering para garantizar que se cumplan los estándares de servicio y las presentaciones de alta calidad. Saludar y dar la bienvenida a los huéspedes y responder a solicitudes específicas de manera cortés. Servir y reponer bebidas y alimentos; retirar los platos y utensilios al final de cada plato, comida o función. Monitorear y supervisar la instalación y mantenimiento del área de comedor y estaciones de comida para asegurar estándares de calidad. Participar en la limpieza del evento y ayudar con el inventario, el almacenamiento de alimentos y otras tareas de cierre. Fomentar un entorno inclusivo para todo el personal y los huéspedes, manteniendo al mismo tiempo relaciones efectivas con el cliente y centradas en el cliente. Qué necesitas: Se prefiere título asociado o experiencia mínima de supervisión de 2 años en servicio de alimentos (BOH o FOH). Conocimiento práctico de las operaciones de catering; Experiencia demostrada en la promoción e impulso del programa de catering. Poseer y exhibir el impulso para brindar un servicio excepcional. Fuertes habilidades de comunicación, organización y resolución de problemas. Habilidades de liderazgo emergentes y fuerte orientación al servicio al cliente. Capacidad para trabajar en un entorno de equipo colaborativo y al mismo tiempo fomentar relaciones sólidas con los clientes. Certificación de manipuladores de alimentos de ServSafe o capacidad de obtenerla dentro de los 6 meses posteriores al empleo. Capacidad para trabajar noches y fines de semana. Transporte confiable. Lo que obtendrás: Salario competitivo, comidas, uniformes y beneficios (salud, visión y odontología) Meriwether Godsey ofrece importantes oportunidades de crecimiento y avance profesional. El ambiente de trabajo es dinámico, orientado al equipo y lleno de energía. Estará rodeado y apoyado por personas apasionadas por servir a los demás. Disfrute de un entorno centrado en las personas y la comida donde tendrá la oportunidad de marcar la diferencia todos los días y avanzar en su carrera. Ayude a Sweet Briar College y Meriwether Godsey a establecer el estándar de hospitalidad en el mercado educativo de Virginia Central! Interesado en aprender más? Visita nuestra página Acerca de Nosotros Somos un empleador que ofrece igualdad de oportunidades, dedicado a una política de no discriminación en el empleo por ningún motivo, incluyendo raza, color, edad, sexo, religión, discapacidad, composición genética, origen nacional o étnico, orientación sexual, identidad de género, estatus migratorio o estatus de veterano y todos los demás estatus protegidos por las leyes federales, estatales y locales. Compensation details: 16-18 Hourly Wage PI3e2a4a1-
Unit Description: Fast-Paced. Never Boring. You thrive on the variety that each day brings. RELOCATION ASSISTANCE PROVIDED Sodexo Universities is seeking a Retail Operations Manager - University Dining to support Washington University in St. Louis, MO! ! Washington University in St. Louis ' campuses are located near the cultural center of St. Louis, surrounded by and adjacent to museums, performance venues, vibrant entertainment and dining districts, one of the nation's largest civic parks, and beautiful, tree-lined neighborhoods rich in history and diversity. The campuses are well served by the region's light rail and bus service, and have easy access to major interstate highways. In total, more than 2,000 acres and more than 150 major buildings comprise the university. As the Retail Operations Manager , you will have oversight of multiple food retail locations and drive strategic growth with both internal brands and National Retail Brands. We are looking for an innovative leader who is comfortable with technology advances and learning new retail programs. Successful candidates will have the knowledge of HACCP and safety standards, ability to control cost of goods and train staff on proper standards. Candidates should also have working knowledge of scheduling, cost control and food service operations. Seeking candidates with the ability to drive and foster an innovative team while managing high volume, and ability to work well with management team and staff. The successful candidate will: have oversight of day-to-day operations; deliver high quality food service; achieve company and client financial targets and goals; develop and maintain client and customer relationships; develop strategic plans; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. Learn more about WashU : Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years of experience in retail operations Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Apr 01, 2024
Full time
Unit Description: Fast-Paced. Never Boring. You thrive on the variety that each day brings. RELOCATION ASSISTANCE PROVIDED Sodexo Universities is seeking a Retail Operations Manager - University Dining to support Washington University in St. Louis, MO! ! Washington University in St. Louis ' campuses are located near the cultural center of St. Louis, surrounded by and adjacent to museums, performance venues, vibrant entertainment and dining districts, one of the nation's largest civic parks, and beautiful, tree-lined neighborhoods rich in history and diversity. The campuses are well served by the region's light rail and bus service, and have easy access to major interstate highways. In total, more than 2,000 acres and more than 150 major buildings comprise the university. As the Retail Operations Manager , you will have oversight of multiple food retail locations and drive strategic growth with both internal brands and National Retail Brands. We are looking for an innovative leader who is comfortable with technology advances and learning new retail programs. Successful candidates will have the knowledge of HACCP and safety standards, ability to control cost of goods and train staff on proper standards. Candidates should also have working knowledge of scheduling, cost control and food service operations. Seeking candidates with the ability to drive and foster an innovative team while managing high volume, and ability to work well with management team and staff. The successful candidate will: have oversight of day-to-day operations; deliver high quality food service; achieve company and client financial targets and goals; develop and maintain client and customer relationships; develop strategic plans; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. Learn more about WashU : Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years of experience in retail operations Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Apr 01, 2024
Full time
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Apr 18, 2024
Full time
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Apr 17, 2024
Full time
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 14, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Unit Description: Join a stable company that focuses on their employees and is passionate about their community. Sodexo is seeking a General Manager of Patient Dining Services for Tampa General Hospital located in beautiful Tampa, FL. Tampa General Hospital is a licensed 1,200 bed facility. It has been nationally ranked by US News and is ranked as the 2nd overall hospital in Florida. The General Manager will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience. This position will directly support 4 patient services managers. The ideal candidate for this role MUST have: Large Healthcare System Experience , be proficient the At Your Request (AYR) patient meal services , financial leadership, fluid in decision making and have a passion for patient and employee satisfaction. This person will excel in driving results collaboratively with Sodexo and our client. They will focus on safety, client communication, staff development and financial acumen. The ability to articulate ideas, thoughts, opinions, professionally and clearly within all levels of the organization is critical. At Your Request (AYR) and Healthtouch experience is REQUIRED for this role $10,000 Sign-On Bonus The successful candidate will: have oversight of day-to-day operations; successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff; deliver high quality food services including retail, catering and patient meal management operations; achieve company and client financial targets and goals; develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management) develop strategic plans; ensure HACCP, regulatory and standards compliance; have daily interaction with patients, their families and clinical team to ensure patient satisfaction; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; are enthusiastic and confident; ability to drive employee success to enhance the value of the food and nutrition team; I prioritize tasks and exhibit flexibility to take on additional responsibilities as needed. To learn more about Tampa General Hospital Click Here! Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Working for Sodexo: At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Apr 12, 2024
Full time
Unit Description: Join a stable company that focuses on their employees and is passionate about their community. Sodexo is seeking a General Manager of Patient Dining Services for Tampa General Hospital located in beautiful Tampa, FL. Tampa General Hospital is a licensed 1,200 bed facility. It has been nationally ranked by US News and is ranked as the 2nd overall hospital in Florida. The General Manager will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience. This position will directly support 4 patient services managers. The ideal candidate for this role MUST have: Large Healthcare System Experience , be proficient the At Your Request (AYR) patient meal services , financial leadership, fluid in decision making and have a passion for patient and employee satisfaction. This person will excel in driving results collaboratively with Sodexo and our client. They will focus on safety, client communication, staff development and financial acumen. The ability to articulate ideas, thoughts, opinions, professionally and clearly within all levels of the organization is critical. At Your Request (AYR) and Healthtouch experience is REQUIRED for this role $10,000 Sign-On Bonus The successful candidate will: have oversight of day-to-day operations; successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff; deliver high quality food services including retail, catering and patient meal management operations; achieve company and client financial targets and goals; develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management) develop strategic plans; ensure HACCP, regulatory and standards compliance; have daily interaction with patients, their families and clinical team to ensure patient satisfaction; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; are enthusiastic and confident; ability to drive employee success to enhance the value of the food and nutrition team; I prioritize tasks and exhibit flexibility to take on additional responsibilities as needed. To learn more about Tampa General Hospital Click Here! Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Working for Sodexo: At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 11, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Apr 11, 2024
Full time
JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Description Returning UsersLog Back InUnit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Resident District Manager for a potential sale with a corporate client in Parsippany, NJ. The Resident District Manager will be responsible for direct oversight of the entire account which has multiple concepts and an annual managed volume of $8MM.The Resident District Manager will be responsible for successfully coordinating and directing all activities within the corporate campus through subordinate managers, supervisors and frontline employees including financial performance, client retention, policy compliance, and employee training & development. Our successful candidate will have both restaurant and contract food service experience. This role requires the ability to balance strategic "out the box" vision with tactical execution to assure that day to day decisions drive results in the direction of the overall business strategy. Is this opportunity right for you? We are looking for candidates who: Have strong experience leading food operations in a complex, high volume with strong financial experience. Must have five plus consecutive years of food service experience in a high volume and multi-unit management environment with a strong P&L/Fee background and has had previous success managing a prestigious account. Will have the skills to develop exceptional client relations. Ensure the facility's product offerings/solutions and lead/motivate the management team. Inspire strategic direction; secure and deploy resources; cultivate relationships with clients and other teams within Sodexo; ensure the fulfillment of all contract commitments; sustain client satisfaction and retention; and maintain strong employee relations. Have a strong focus on food quality and presentation as well as high end catering experience. Have strong leadership skills, computer skills, culinary knowledge and food/beverage cost controls. Be well versed in culinary functions, food and labor cost control, food safety and sanitation. Be technically competent in unit financial management, pricing, menu development and will be responsible for the training and development of front-line hourly employees and managers. Superior interpersonal skills and can develop and maintain professional, positive working relationships with multiple clients, liaisons, customers, employees, supervisors and vendors. Strong communication skills and will be able to articulate ideas, thoughts, opinions, professionally and clearly within all levels of client and Sodexo's organizations. Strong time management skills and will be able to juggle multiple priorities. This position offers a predominantly Monday through Friday, schedule. Why Sodexo? Vacation, Personal and Sick Time Medical Benefits beginning date of hire 401K and Roth IRA with company match eligible What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apr 05, 2024
Full time
Job Description Returning UsersLog Back InUnit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Resident District Manager for a potential sale with a corporate client in Parsippany, NJ. The Resident District Manager will be responsible for direct oversight of the entire account which has multiple concepts and an annual managed volume of $8MM.The Resident District Manager will be responsible for successfully coordinating and directing all activities within the corporate campus through subordinate managers, supervisors and frontline employees including financial performance, client retention, policy compliance, and employee training & development. Our successful candidate will have both restaurant and contract food service experience. This role requires the ability to balance strategic "out the box" vision with tactical execution to assure that day to day decisions drive results in the direction of the overall business strategy. Is this opportunity right for you? We are looking for candidates who: Have strong experience leading food operations in a complex, high volume with strong financial experience. Must have five plus consecutive years of food service experience in a high volume and multi-unit management environment with a strong P&L/Fee background and has had previous success managing a prestigious account. Will have the skills to develop exceptional client relations. Ensure the facility's product offerings/solutions and lead/motivate the management team. Inspire strategic direction; secure and deploy resources; cultivate relationships with clients and other teams within Sodexo; ensure the fulfillment of all contract commitments; sustain client satisfaction and retention; and maintain strong employee relations. Have a strong focus on food quality and presentation as well as high end catering experience. Have strong leadership skills, computer skills, culinary knowledge and food/beverage cost controls. Be well versed in culinary functions, food and labor cost control, food safety and sanitation. Be technically competent in unit financial management, pricing, menu development and will be responsible for the training and development of front-line hourly employees and managers. Superior interpersonal skills and can develop and maintain professional, positive working relationships with multiple clients, liaisons, customers, employees, supervisors and vendors. Strong communication skills and will be able to articulate ideas, thoughts, opinions, professionally and clearly within all levels of client and Sodexo's organizations. Strong time management skills and will be able to juggle multiple priorities. This position offers a predominantly Monday through Friday, schedule. Why Sodexo? Vacation, Personal and Sick Time Medical Benefits beginning date of hire 401K and Roth IRA with company match eligible What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Job Description Returning UsersLog Back InUnit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. $10,000 Sign-On Bonus! Sodexo Universities is seeking an experienced Resident District Manager, for the Historic Howard University in Washington DC. This account is a showcase account for Sodexo, with exciting plans for many innovations coming to campus. If you have experience with successfully presenting to C-Suite Level Leadership, developing teams of more than 200 employees, and executing new concepts in campus dining, this position will be the perfect high-profile leadership opportunity! A strong emphasis will be placed on client and customer engagement, strengthening financial operations, and growing resident dining and retail. Supporting the campus mission, ensuring sustainable initiatives, and providing quality Resident Dining, Retail, and Catering. This is a great opportunity for an experienced leader to lead a talented team of professionals offering a benchmark student dining experience. Provide strategic insight and direction to foster innovation and increase student engagement. The ideal candidate will: have five to seven consecutive years of food service experience in high-volume and multi-unit management. have a strong focus on food quality and presentation as well as high-end catering experience. have previous success managing a University Campus account. have strong leadership skills, computer skills, culinary knowledge, and food/beverage cost controls. be versed in culinary functions, food and labor cost control, food safety, and sanitation. be technically competent in unit financial management, pricing, and menu development and will be responsible for the training and development of front-line hourly employees and managers. The ideal candidate will possess: superior interpersonal skills and can develop and maintain professional, positive working relationships with multiple clients, liaisons, customers, employees, supervisors, and vendors. strong communication skills and will be able to articulate ideas, thoughts, and opinions, professionally and clearly within all levels of client and Sodexo's organizations. strong time management skills and will be able to juggle multiple priorities. We are committed to enhancing the learning environment on campus through world-class food services and we welcome you to join our team in this exciting career opportunity Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Benefits start on day one! What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apr 05, 2024
Full time
Job Description Returning UsersLog Back InUnit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. $10,000 Sign-On Bonus! Sodexo Universities is seeking an experienced Resident District Manager, for the Historic Howard University in Washington DC. This account is a showcase account for Sodexo, with exciting plans for many innovations coming to campus. If you have experience with successfully presenting to C-Suite Level Leadership, developing teams of more than 200 employees, and executing new concepts in campus dining, this position will be the perfect high-profile leadership opportunity! A strong emphasis will be placed on client and customer engagement, strengthening financial operations, and growing resident dining and retail. Supporting the campus mission, ensuring sustainable initiatives, and providing quality Resident Dining, Retail, and Catering. This is a great opportunity for an experienced leader to lead a talented team of professionals offering a benchmark student dining experience. Provide strategic insight and direction to foster innovation and increase student engagement. The ideal candidate will: have five to seven consecutive years of food service experience in high-volume and multi-unit management. have a strong focus on food quality and presentation as well as high-end catering experience. have previous success managing a University Campus account. have strong leadership skills, computer skills, culinary knowledge, and food/beverage cost controls. be versed in culinary functions, food and labor cost control, food safety, and sanitation. be technically competent in unit financial management, pricing, and menu development and will be responsible for the training and development of front-line hourly employees and managers. The ideal candidate will possess: superior interpersonal skills and can develop and maintain professional, positive working relationships with multiple clients, liaisons, customers, employees, supervisors, and vendors. strong communication skills and will be able to articulate ideas, thoughts, and opinions, professionally and clearly within all levels of client and Sodexo's organizations. strong time management skills and will be able to juggle multiple priorities. We are committed to enhancing the learning environment on campus through world-class food services and we welcome you to join our team in this exciting career opportunity Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Benefits start on day one! What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Unit Description: With your leadership excellence, you're ready to move up to the next level! Relocation Assistance Provided Sodexo Campus is seeking a Retail Manager 3 - Campus Dining to support late night operations at the prestigious Washington University in St. Louis, MO! ! Washington University in St. Louis ' campuses are located near the cultural center of St. Louis, surrounded by and adjacent to museums, performance venues, vibrant entertainment and dining districts, one of the nation's largest civic parks, and beautiful, tree-lined neighborhoods rich in history and diversity. The campuses are well served by the region's light rail and bus service, and have easy access to major interstate highways. In total, more than 2,000 acres and more than 150 major buildings comprise the university. There is a lot of direct contact with clients and will have an opportunity to work with local community/vendors in the region! Successful candidates will have the knowledge of HACCP and safety standards, ability to control cost of goods and train staff on proper standards. Candidates should also have working knowledge of scheduling, cost control and food service operations. Seeking candidates with the ability to drive and foster an innovative team while managing high volume, and ability to work well with management team and staff. This position has a flexible schedule - three days AM shift and two days PM shift. The successful candidate will: have oversight of day-to-day operations; deliver high quality food service; achieve company and client financial targets and goals; develop and maintain client and customer relationships; develop strategic plans; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year of work experience in concessions, retail sales, or store operations Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Apr 01, 2024
Full time
Unit Description: With your leadership excellence, you're ready to move up to the next level! Relocation Assistance Provided Sodexo Campus is seeking a Retail Manager 3 - Campus Dining to support late night operations at the prestigious Washington University in St. Louis, MO! ! Washington University in St. Louis ' campuses are located near the cultural center of St. Louis, surrounded by and adjacent to museums, performance venues, vibrant entertainment and dining districts, one of the nation's largest civic parks, and beautiful, tree-lined neighborhoods rich in history and diversity. The campuses are well served by the region's light rail and bus service, and have easy access to major interstate highways. In total, more than 2,000 acres and more than 150 major buildings comprise the university. There is a lot of direct contact with clients and will have an opportunity to work with local community/vendors in the region! Successful candidates will have the knowledge of HACCP and safety standards, ability to control cost of goods and train staff on proper standards. Candidates should also have working knowledge of scheduling, cost control and food service operations. Seeking candidates with the ability to drive and foster an innovative team while managing high volume, and ability to work well with management team and staff. This position has a flexible schedule - three days AM shift and two days PM shift. The successful candidate will: have oversight of day-to-day operations; deliver high quality food service; achieve company and client financial targets and goals; develop and maintain client and customer relationships; develop strategic plans; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year of work experience in concessions, retail sales, or store operations Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Unit Description: Success is yours when you collaborate and work hard in our team-based culture! RELOCATION ASSISTANCE PROVIDED! Sodexo is seeking an Executive Chef - Campus Dining for Truman State University located in Kirksville, MO. Nestled in the heart of Northeast Missouri, Kirksville boasts a historic downtown square surrounded by a 3,000 acre state park and some of the nation's top hunting grounds. From classic small town festivals to premier cultural events, Kirksville's vibrant blend of art, history, recreation and nature will impress you. Truman State University has been ranked for 18 consecutive years as the public university in the Mid-West region by U.S. News & World Report and ranked on Kiplinger's list of the 100 Best Public College Values in the nation. With a student enrollment of approximately 5000 plus 1500 faculty members, our food operations include 2 resident dining halls, retail food venues and catering. The Executive Chef will report directly to our General Manager and manage approximately 25-30 hourly employees. We are looking for candidates with a background in large volume food production, strong financial acumen and strong knowledge of BOH operations. The successful candidate will: be responsible for purchasing, menu compliance, inventory, food cost analysis and food production forecasting; ensure Sodexo Culinary standards including recipe compliance and food quality are implemented; have the ability and willingness to develop and motivate team members to embrace culinary innovations and excellence, ensure food safety, sanitation and workplace safety standard compliance and procedures; and/or have working knowledge of automated food inventory, ordering, production, and management systems. Is this opportunity right for you? We are looking for candidates who: have high quality food service experience in high volume, premier culinary environment have a strong culinary background, with the demonstrated ability to stay current with new culinary trends, have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have a passion for food and innovation can manage multiple priorities, demonstrate professional communication skills, manage coaching and employee development skills; and/or demonstrate working knowledge of DRIVE, The Market Connection (TMC) and is proficient in computer skills and report management experience. This does not apply to external candidates. Learn more about Truman State University at At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Mar 31, 2024
Full time
Unit Description: Success is yours when you collaborate and work hard in our team-based culture! RELOCATION ASSISTANCE PROVIDED! Sodexo is seeking an Executive Chef - Campus Dining for Truman State University located in Kirksville, MO. Nestled in the heart of Northeast Missouri, Kirksville boasts a historic downtown square surrounded by a 3,000 acre state park and some of the nation's top hunting grounds. From classic small town festivals to premier cultural events, Kirksville's vibrant blend of art, history, recreation and nature will impress you. Truman State University has been ranked for 18 consecutive years as the public university in the Mid-West region by U.S. News & World Report and ranked on Kiplinger's list of the 100 Best Public College Values in the nation. With a student enrollment of approximately 5000 plus 1500 faculty members, our food operations include 2 resident dining halls, retail food venues and catering. The Executive Chef will report directly to our General Manager and manage approximately 25-30 hourly employees. We are looking for candidates with a background in large volume food production, strong financial acumen and strong knowledge of BOH operations. The successful candidate will: be responsible for purchasing, menu compliance, inventory, food cost analysis and food production forecasting; ensure Sodexo Culinary standards including recipe compliance and food quality are implemented; have the ability and willingness to develop and motivate team members to embrace culinary innovations and excellence, ensure food safety, sanitation and workplace safety standard compliance and procedures; and/or have working knowledge of automated food inventory, ordering, production, and management systems. Is this opportunity right for you? We are looking for candidates who: have high quality food service experience in high volume, premier culinary environment have a strong culinary background, with the demonstrated ability to stay current with new culinary trends, have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have a passion for food and innovation can manage multiple priorities, demonstrate professional communication skills, manage coaching and employee development skills; and/or demonstrate working knowledge of DRIVE, The Market Connection (TMC) and is proficient in computer skills and report management experience. This does not apply to external candidates. Learn more about Truman State University at At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.