ESSENTIAL JOB FUNCTIONS: Call-in, pick-up and pay out jackpots or hopper fills. Responsible for signing hopper fills When necessary, sign for jackpot fills Obtain authorized signatures on jackpot slips Make minor repairs on slot machines Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures Support and maintain Caesars courtesy guidelines Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.EDUCATION and/or EXPERIENCE: High school diploma or General Education Degree (GED) Casino experience preferredLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Casino. Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers. Ability to obtain the appropriate work authorization per gaming regulations required. Ability to work in a drug free environment and pass a chemical dependency test, as required. Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run. Must be able to perform tasks requiring repetitive motion. Must be able to work in a moderate noise environment Must be able to work in smoke-filled environment. Must be a minimum of 21 years of age.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Call-in, pick-up and pay out jackpots or hopper fills. Responsible for signing hopper fills When necessary, sign for jackpot fills Obtain authorized signatures on jackpot slips Make minor repairs on slot machines Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures Support and maintain Caesars courtesy guidelines Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.EDUCATION and/or EXPERIENCE: High school diploma or General Education Degree (GED) Casino experience preferredLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Casino. Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers. Ability to obtain the appropriate work authorization per gaming regulations required. Ability to work in a drug free environment and pass a chemical dependency test, as required. Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run. Must be able to perform tasks requiring repetitive motion. Must be able to work in a moderate noise environment Must be able to work in smoke-filled environment. Must be a minimum of 21 years of age.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.
Apr 07, 2024
Full time
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.
JOB SUMMARY:Responsible for the daily count drop functions DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external. Responsible for performing the collection and count of soft drop for slot machines. Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions. Responsible for operating cash counting equipment; Complete all necessary paperwork. Comply with all cash handling procedures and the Internal Controls specific to the Count Room. EDUCATIONS and/or EXPERIENCE:Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc. Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment. Previous cash handling experience preferred. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must be able to obtain and maintain an Indiana Gaming Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access daily receipts of cash and audit information. ACCESS TO GAMING FLOOR:Requires access to general areas of the gaming facility, the cage/main bank areas, slot areas and secured count room areas of the facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY:Responsible for the daily count drop functions DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external. Responsible for performing the collection and count of soft drop for slot machines. Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions. Responsible for operating cash counting equipment; Complete all necessary paperwork. Comply with all cash handling procedures and the Internal Controls specific to the Count Room. EDUCATIONS and/or EXPERIENCE:Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc. Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment. Previous cash handling experience preferred. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must be able to obtain and maintain an Indiana Gaming Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access daily receipts of cash and audit information. ACCESS TO GAMING FLOOR:Requires access to general areas of the gaming facility, the cage/main bank areas, slot areas and secured count room areas of the facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).