ESSENTIAL JOB FUNCTIONS: PM Guest room attendant (GRA) Responsibilities Collect radio and sign-in. Guestroom Cleaning: late check-outs, DND's, pick-ups and unexpected checkouts. Office Coordinator will issue assignment. Respond to guest requests in a timely manner. Make sleep sofas as assigned. Prepare turndown cart: stock supplies, straighten and clean. Retrieve turndown assignment from Rooms Controller at 5:30pm. VIP Rooms and Suites upon request Check with Rooms Controller at 7:00pm for recent arrivals. Turndown Service: Remove the bed throw - fold and put away. Straighten clothing and pair shoes. Turn on lamps or overhead light. Turn radio on designated station - play softly. Place turndown note and amenity. Close drapes. Place remote control and TV channel guide on beside table. Remove used room service items. Wipe clean the bathroom and shower glass. Place guest items on clean washcloth. Replenish amenities as needed. Remove and replace any used towels. Empty trash. Replenish ice. Additional responsibilities: Report any items that need attention from Engineering as a work order. Clean cart and remove all used items i.e. cleaning rags, used amenities, et QUALIFICATIONS: High School diploma or equivalent preferred. Housekeeping or environmental service experience preferred. Excellent customer service skills PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to read, write, speak and understand English. Able to push, pull and carry up to 100 pounds. Need to stoop, bend, reach and pull. Respond to visual and aural cues.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: PM Guest room attendant (GRA) Responsibilities Collect radio and sign-in. Guestroom Cleaning: late check-outs, DND's, pick-ups and unexpected checkouts. Office Coordinator will issue assignment. Respond to guest requests in a timely manner. Make sleep sofas as assigned. Prepare turndown cart: stock supplies, straighten and clean. Retrieve turndown assignment from Rooms Controller at 5:30pm. VIP Rooms and Suites upon request Check with Rooms Controller at 7:00pm for recent arrivals. Turndown Service: Remove the bed throw - fold and put away. Straighten clothing and pair shoes. Turn on lamps or overhead light. Turn radio on designated station - play softly. Place turndown note and amenity. Close drapes. Place remote control and TV channel guide on beside table. Remove used room service items. Wipe clean the bathroom and shower glass. Place guest items on clean washcloth. Replenish amenities as needed. Remove and replace any used towels. Empty trash. Replenish ice. Additional responsibilities: Report any items that need attention from Engineering as a work order. Clean cart and remove all used items i.e. cleaning rags, used amenities, et QUALIFICATIONS: High School diploma or equivalent preferred. Housekeeping or environmental service experience preferred. Excellent customer service skills PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to read, write, speak and understand English. Able to push, pull and carry up to 100 pounds. Need to stoop, bend, reach and pull. Respond to visual and aural cues.
ESSENTIAL JOB FUNCTIONS: Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member; ensures that all guest contact is courteous, informative and thorough; demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times; constantly seeks ways to improve friendly, helpful service and reduces customer wait time to positively impact department's customer service ratings; resolves customer issues promptly and courteously using FOCUS model and Service Recovery tools; understands, values, and supports the Harrah's mission statement; and serves as a Hotel representative and customer service role model for other employees. Maintains knowledge of Hotel, community, special events, promotions, and player programs; books restaurant/hotel/event reservations for Casino/Hotel guests; works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements; responsible for the accurate check-in and check-out of guests; ensures that rooms are clean prior to issuing keys; obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate); posts charges; settles folios for individuals, groups and due-outs; maintains an operating bank, renders bills and issues change; prepares blind drop and balances paperwork at shift end; follows safety and security guidelines; treats casino and hotel property with care; keeps work area neat and clean; ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Able to successfully complete training and cross-training, as well as able to perform other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor, and to complete additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations. QUALIFICATIONS: High school diploma or equivalent required. Superior customer service and interpersonal skills required. Professional appearance and demeanor required. Experience in data entry and dealing with the public required. Proficiency in Microsoft Word, Outlook, Excel, and LMS system knowledge preferred. Proficient in basic math skills. Prior knowledge in cashiering preferred. Know how to operate a computer and other office equipment. Must be able to read, write, speak and understand English. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to move in and around the Casino, Hotel and front desk areas through the entire shift, and be able to stand for long period of time. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds, and respond to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, and bar encoder. Must be able to tolerate areas containing second hand smoke. Must be able to get along with co-workers and work as a team. Must be able to respond calmly and handle many customer demands in a fast paced environment. Present a well-groomed appearance. Must be able to work with moderate noise level. Must be able to work flexible schedules including nights, weekends, and holidays as necessary.
Apr 18, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member; ensures that all guest contact is courteous, informative and thorough; demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times; constantly seeks ways to improve friendly, helpful service and reduces customer wait time to positively impact department's customer service ratings; resolves customer issues promptly and courteously using FOCUS model and Service Recovery tools; understands, values, and supports the Harrah's mission statement; and serves as a Hotel representative and customer service role model for other employees. Maintains knowledge of Hotel, community, special events, promotions, and player programs; books restaurant/hotel/event reservations for Casino/Hotel guests; works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements; responsible for the accurate check-in and check-out of guests; ensures that rooms are clean prior to issuing keys; obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate); posts charges; settles folios for individuals, groups and due-outs; maintains an operating bank, renders bills and issues change; prepares blind drop and balances paperwork at shift end; follows safety and security guidelines; treats casino and hotel property with care; keeps work area neat and clean; ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Able to successfully complete training and cross-training, as well as able to perform other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor, and to complete additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations. QUALIFICATIONS: High school diploma or equivalent required. Superior customer service and interpersonal skills required. Professional appearance and demeanor required. Experience in data entry and dealing with the public required. Proficiency in Microsoft Word, Outlook, Excel, and LMS system knowledge preferred. Proficient in basic math skills. Prior knowledge in cashiering preferred. Know how to operate a computer and other office equipment. Must be able to read, write, speak and understand English. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to move in and around the Casino, Hotel and front desk areas through the entire shift, and be able to stand for long period of time. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds, and respond to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, and bar encoder. Must be able to tolerate areas containing second hand smoke. Must be able to get along with co-workers and work as a team. Must be able to respond calmly and handle many customer demands in a fast paced environment. Present a well-groomed appearance. Must be able to work with moderate noise level. Must be able to work flexible schedules including nights, weekends, and holidays as necessary.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.