Reservations / Front Desk Agent

  • Le Germain Hotels
  • Lake Ontario
  • Jan 13, 2018
Full time Front Desk and Night Auditors

Job Description

Become a Reservation / Front Desk Agent

Group Germain Hotels is a family run business originally from Québec that builds and operates Le Germain Hotels and Alt Hotels across the country. Ranked as one of Canadas 50 best-managed companies, our reputation is based on the impeccable warmth and hospitality with which our team welcomes our guests as well as the stylish design and comfort of our properties. Each member of our team is chosen for their sincere desire to please and their ability to work in a team!

Discover our story:

Description of this positions principal tasks:

Answer telephone calls and take reservations

  • Answer and manage telephone calls, emails and web requests.
  • Inform clients and travel agents on availability, rates, specials, type of services.
  • Offer clients optional packages (i.e.: Flowers, massages etc).
  • Take reservations, follow up, make changes and cancellations to reservations.
  • Input as much information as possible about the clients specific needs related to their general profile or for a particular stay with us.
  • Obtain all the needed direct billing or third party billing information and input accordingly.
  • Maintain waiting list.
  • Verify details of daily arrivals, follow up with reservation confirmations.
  • Inform various reservations channels about room availability (Ihotelier, Accommodations Toronto, etc.)
  • Update and clean up profiles on a regular basis.
  • Help guests with various questions.
  • Direct specific inquiry calls to the appropriate person.


  • Manage hotel room availability on all channels ensuring parity is reflected across the board.
  • Ensure proper functioning of fax, telephones, photocopier and printer.
  • Help with employee training and cross-training.

General duties

  • Always be aware of in house activities and local and city events.
  • Call around to hotels in our competitive set and in the neighbourhooh to inquire about availability.
  • Participate in marketing initiatives when requested.
  • Follow up with management regarding particular issues.
  • Be an active member of the emergency team.

Other duties, as per managers request.


- Proven ability to meet and exceed guest expectations

- Good computer knowledge - Knowledge of the Opera program an asset

- Previous Hotel experience - training will be provided, however front desk experience is required

- Hospitality or tourism and travel studies a must

- Excellent oral and written English; French is an asset as well as is a third language

- Personable, organized and able to multi-task. A team player

- Have a good knowledge of Toronto, its tourist attractions and its major intersections

Gestion Colimat is an equal opportunity employer. Please advise us if you require accommodation at any stage of the application process or want more information on our accommodation policies.