Resort Manager - La Chute

  • Parkbridge Lifestyle Communities
  • Deschaillons-sur-Saint-Laurent, QC, Canada
  • Jan 13, 2018
Full time

Job Description

ESSENTIAL DUTIES:

Customer Relations

  • Train staff on how to effectively deliver exceptional customer service
  • Build solid brand recognition for the property based on delivery of service
  • Ensure safe and enjoyable environment for guests and employees
  • Weekly walk the property tours
  • Ensure customer complaints are dealt with quickly and in person
  • Work with functional areas including (HR, H&S, Finance, IT, etc.).

Personnel Management

  • Develop/mentor property staff
  • Build an effective team around the resort staff (R&M, Admin, etc.)
  • Hire, train and supervise staff as required
  • Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
  • Schedule and monitor shift-coverage based on business needs

Resort Operations

  • Promote a business environment that is customer friendly
  • Be a positive role model for staff
  • Lead by example in a team-based work environment
  • Think like an owner by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
  • Hire staff who will enhance the customers experience and the positive image of the resort
  • Support management and fully implement its policies and procedures
  • Regularly attend regional meetings
  • Promote and maintain a positive working relationship with all Camping Domaine de la Chute business partners.

Financial

  • Prepare annual resort budget
  • Ensure all financial transactions are properly recorded and tracked
  • Ensure employee timekeeping and payroll activities are properly executed
  • Produce all invoices for clients
  • Ensure information/reports provided to management are timely, accurate and on-target
  • Procure goods and services according to protocols established by management

Health and Safety

  • Ensure all resort activities are conducted in a safe and environmentally responsible manner
  • Ensure that all resort facilities are maintained in safe condition
  • Immediately notify management when resort operations are unsafe and/or beyond normal repair
  • Ensure all employees are aware of the resorts safety procedures and are proficient in the use of its safety equipment

QUALIFICATIONS AND SKILLS:

  • Previous experience in property, hospitality or similar management experience, including a minimum five years management experience required
  • Experience developing and maintaining long term customer relations
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Highly organized
  • Ability to work alone, unsupervised
  • Ability to organize and prioritize infrastructure projects
  • IT literate and skilled with MS Word, Excel and Outlook
  • Working knowledge of basic accounting principles
  • Bachelors Degree or College Diploma in a related discipline would be an asset