HRI Hospitality
104 Market St, Shreveport, LA, USA
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
Mar 22, 2024
Full time
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
Full time day shift, starting at $20/hr plus benefits.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Description: Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Makes beds according to standards. Dusts, and cleans windows/mirrors. Vacuum and clean carpeted areas and behind furniture. Cleans bathrooms including floors, sinks, toilets, and bathtubs. Supplies rooms with all amenities and linens. Assures that every room is set up according to standards. Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities. Fills out daily housekeeping logs. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Turns in all lost and found items to ensure proper logging. Greets all guests throughout shift with the proper salutation and pleasant expression. Maintains and cleans all equipment used throughout the course of a shift. Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned.Qualifications: Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to operate equipment, including vacuum cleaners, mops and brooms. Must be able to work in a fast-paced environment.
Apr 18, 2024
Full time
Full time day shift, starting at $20/hr plus benefits.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Description: Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Makes beds according to standards. Dusts, and cleans windows/mirrors. Vacuum and clean carpeted areas and behind furniture. Cleans bathrooms including floors, sinks, toilets, and bathtubs. Supplies rooms with all amenities and linens. Assures that every room is set up according to standards. Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities. Fills out daily housekeeping logs. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Turns in all lost and found items to ensure proper logging. Greets all guests throughout shift with the proper salutation and pleasant expression. Maintains and cleans all equipment used throughout the course of a shift. Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned.Qualifications: Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to operate equipment, including vacuum cleaners, mops and brooms. Must be able to work in a fast-paced environment.
Performs a variety of general cleaning tasks to maintain patient rooms, exam rooms, delivery suites, surgery suites, offices, hallways and other assigned areas of the hospital. Also cleans West-wing Bldg and Hostel. Position Qualifications: 8th grade Education Good working knowledge of housekeeping practices, equipment, policies, procedures and 6 months experience as a custodian Completion of Work Ethics Course through the Alaska Job Center (call for more information). Benefits Include: Generous PTO - beginning at 4.5 weeks Eleven paid holidays Comprehensive healthcare coverage Life and Disability Insurance Flexible Spending Account Retirement plans Employee Wellness Center C#
Apr 12, 2024
Full time
Performs a variety of general cleaning tasks to maintain patient rooms, exam rooms, delivery suites, surgery suites, offices, hallways and other assigned areas of the hospital. Also cleans West-wing Bldg and Hostel. Position Qualifications: 8th grade Education Good working knowledge of housekeeping practices, equipment, policies, procedures and 6 months experience as a custodian Completion of Work Ethics Course through the Alaska Job Center (call for more information). Benefits Include: Generous PTO - beginning at 4.5 weeks Eleven paid holidays Comprehensive healthcare coverage Life and Disability Insurance Flexible Spending Account Retirement plans Employee Wellness Center C#
A leading University in Newark is seeking Housekeeping Service Workers for a temp to perm position. Title: Housekeeping Service Worker Hours: Monday through Friday, 1:00 - 9:30 pm (40 hours per week) Pay rate: $15.13/hr Duration: 6 months with extension. Location: Onsite, Newark, NJ Duties: Cleaning the office spaces, classrooms, walkways, waiting areas. Diluted cleaning solution will be provided for mopping. Take the trash out Cleaning bathrooms, replenish supplies. Pay Details: $15.13 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Apr 11, 2024
Full time
A leading University in Newark is seeking Housekeeping Service Workers for a temp to perm position. Title: Housekeeping Service Worker Hours: Monday through Friday, 1:00 - 9:30 pm (40 hours per week) Pay rate: $15.13/hr Duration: 6 months with extension. Location: Onsite, Newark, NJ Duties: Cleaning the office spaces, classrooms, walkways, waiting areas. Diluted cleaning solution will be provided for mopping. Take the trash out Cleaning bathrooms, replenish supplies. Pay Details: $15.13 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
HRI Hospitality
104 Market St, Shreveport, LA, USA
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Apr 10, 2024
Full time
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Job Summary Provides guidance and oversight to the Bell Attendants on property. Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner. Responsibilities QUALIFICATIONS: 2-3 years of experience in a similar bellhop function is an advantage Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter. High School diploma or equivalent required and/or experience in a hotel or a related field preferred. Must have a valid driver's license for the applicable state. Must have an acceptable MVR (Motor Vehicle Driving record) Minimum of one year driving experience Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Greet guests in a pleasant manner. Load and unload luggage carts. Escort guests to rooms. Check/store luggage for arrivals and departures with luggage tags. Deliver messages to meeting rooms. Deliver flowers and packages to guest rooms. Complete room changes. Maintain current listing of local and area attractions special events and activities. Maintain list of local transportation guides churches sports arenas etc. Assist housekeeping department with guest requests. Ensure lobby reader board is correct. Provide information maps and directions as required. Open doors. Answer phones to assist guest service agents. Conduct house count by computer. Show guest rooms and suites as needed and emphasize company amenities. Other duties as required. Property Details Whether visitors are in town for a weekend getaway, destination wedding or family vacation, our newly remodeled hotel in Lake Buena Vista puts them in the center of it all. Located within the Walt Disney World Resort, our hotel is just a short walk from everything the Disney Springs Area has to offer, as well as several Orlando attractions, Disney Golf courses and shopping. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 19, 2024
Full time
Job Summary Provides guidance and oversight to the Bell Attendants on property. Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner. Responsibilities QUALIFICATIONS: 2-3 years of experience in a similar bellhop function is an advantage Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter. High School diploma or equivalent required and/or experience in a hotel or a related field preferred. Must have a valid driver's license for the applicable state. Must have an acceptable MVR (Motor Vehicle Driving record) Minimum of one year driving experience Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Greet guests in a pleasant manner. Load and unload luggage carts. Escort guests to rooms. Check/store luggage for arrivals and departures with luggage tags. Deliver messages to meeting rooms. Deliver flowers and packages to guest rooms. Complete room changes. Maintain current listing of local and area attractions special events and activities. Maintain list of local transportation guides churches sports arenas etc. Assist housekeeping department with guest requests. Ensure lobby reader board is correct. Provide information maps and directions as required. Open doors. Answer phones to assist guest service agents. Conduct house count by computer. Show guest rooms and suites as needed and emphasize company amenities. Other duties as required. Property Details Whether visitors are in town for a weekend getaway, destination wedding or family vacation, our newly remodeled hotel in Lake Buena Vista puts them in the center of it all. Located within the Walt Disney World Resort, our hotel is just a short walk from everything the Disney Springs Area has to offer, as well as several Orlando attractions, Disney Golf courses and shopping. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.ESSENTIAL JOB FUNCTIONS: Supplies rooms with all amenities and linens. Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Cleans windows and mirrors. Vacuum and clean carpeted areas and behind furniture. Assures that every room is set up to procedures. Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities. Fills out daily housekeeping reports. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Be able to work as a team with other employees. Turns in all lost and found items to ensure proper logging and distribution of time. Greets all guests throughout shift with the proper salutation and pleasant expression. Reports all safety hazards or maintenance deficiencies for proper handling. Maintains and cleans all equipment used throughout the course of a shiftESSENTIAL JOB QUALIFICATIONS: Must meet quality and quantity standards within 90 days in position. Must be able to work with cleaning chemicals. Ability to use a touch-tone telephone as a keypad. Must present a well-groomed appearance. Must perform duties with a sense of urgency. Must maintain good eye contact. Must be well organized Mobility and dexterity to make beds; dust all room surfaces; clean toilets, mirrors and bathtubs. Must be able to stoop, bend, push, pull and carry up to 75 pounds. Must be able to work on hand and knees for long periods of time. Ability to bend, reach, stand, walk, push, pull, climb, kneel and crouch.
Apr 19, 2024
Full time
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.ESSENTIAL JOB FUNCTIONS: Supplies rooms with all amenities and linens. Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Cleans windows and mirrors. Vacuum and clean carpeted areas and behind furniture. Assures that every room is set up to procedures. Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities. Fills out daily housekeeping reports. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Be able to work as a team with other employees. Turns in all lost and found items to ensure proper logging and distribution of time. Greets all guests throughout shift with the proper salutation and pleasant expression. Reports all safety hazards or maintenance deficiencies for proper handling. Maintains and cleans all equipment used throughout the course of a shiftESSENTIAL JOB QUALIFICATIONS: Must meet quality and quantity standards within 90 days in position. Must be able to work with cleaning chemicals. Ability to use a touch-tone telephone as a keypad. Must present a well-groomed appearance. Must perform duties with a sense of urgency. Must maintain good eye contact. Must be well organized Mobility and dexterity to make beds; dust all room surfaces; clean toilets, mirrors and bathtubs. Must be able to stoop, bend, push, pull and carry up to 75 pounds. Must be able to work on hand and knees for long periods of time. Ability to bend, reach, stand, walk, push, pull, climb, kneel and crouch.
New Pond Village in Walpole is looking for a Housekeeper! Per Diem Weekends Starting at $16.50+ As Benchmark Senior Living, we impact lives through human connection. We are thought leaders in assisted living creating quality experiences and inspiring personal growth for our residents and associates while caring for seniors in a beautiful, home-like setting. The Housekeeper is responsible for keeping the community clean and safe for residents, staff and visitors, as well as laundering towels, bed linens, and resident personal laundry. S/he will also be responsible for cleaning resident apartments. Responsibilities: Communicates effectively with supervisor Maintains a clean laundry room in an orderly manner and stores chemicals in accordance with product or supervisor instruction Thoroughly cleans all assigned resident apartments as scheduled by supervisor Cleans bathrooms completely: swabs toilet bowl, cleanses sinks and bathtubs, wipes counter-tops, cleans mirrors, and sterilizes floors Vacuums all exposed areas completely, including edges Empties and rinses (if necessary) wastebaskets Cleans kitchen area completely: wipes counters and under objects, mops kitchen floor Washes inside of windows as needed Dusts flat surfaces that are uncluttered and demonstrates care of residents' belongings Cleans all common areas according to standards and practices including elevators, halls, landings, stairs, resident activity areas, lobbies, and model units and cleans other flat surfaces as scheduled or requested by supervisor Checks and touches up vacant units according to assigned schedule Maintains housekeeping and laundry carts in a clean and orderly manner Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash. Folds linen and returns to appropriate location Equipment/Supplies Washer/dryer (commercial or residential). Wet/dry vacuum. Housekeeping and laundry carts. Chemical cleaning supplies. Iron Scrubbers Window squeegee Gloves Buckets on wheels Trigger pray bottles Dust pans, brooms and mops. Sprayers Scrub brush; scouring pads. Demonstrates appropriate physical stamina to assist or lift residents when needed and in emergencies BENEFITS We believe in offering our employees a competitive salary. Full time employees also enjoy a comprehensive benefits package Complimentary meal each day Potential for quarterly bonus (if goals are met) We are located in the beautiful luxury senior living campus of New Pond Village, 180 Main Street, Walpole MA.
Apr 17, 2024
Full time
New Pond Village in Walpole is looking for a Housekeeper! Per Diem Weekends Starting at $16.50+ As Benchmark Senior Living, we impact lives through human connection. We are thought leaders in assisted living creating quality experiences and inspiring personal growth for our residents and associates while caring for seniors in a beautiful, home-like setting. The Housekeeper is responsible for keeping the community clean and safe for residents, staff and visitors, as well as laundering towels, bed linens, and resident personal laundry. S/he will also be responsible for cleaning resident apartments. Responsibilities: Communicates effectively with supervisor Maintains a clean laundry room in an orderly manner and stores chemicals in accordance with product or supervisor instruction Thoroughly cleans all assigned resident apartments as scheduled by supervisor Cleans bathrooms completely: swabs toilet bowl, cleanses sinks and bathtubs, wipes counter-tops, cleans mirrors, and sterilizes floors Vacuums all exposed areas completely, including edges Empties and rinses (if necessary) wastebaskets Cleans kitchen area completely: wipes counters and under objects, mops kitchen floor Washes inside of windows as needed Dusts flat surfaces that are uncluttered and demonstrates care of residents' belongings Cleans all common areas according to standards and practices including elevators, halls, landings, stairs, resident activity areas, lobbies, and model units and cleans other flat surfaces as scheduled or requested by supervisor Checks and touches up vacant units according to assigned schedule Maintains housekeeping and laundry carts in a clean and orderly manner Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash. Folds linen and returns to appropriate location Equipment/Supplies Washer/dryer (commercial or residential). Wet/dry vacuum. Housekeeping and laundry carts. Chemical cleaning supplies. Iron Scrubbers Window squeegee Gloves Buckets on wheels Trigger pray bottles Dust pans, brooms and mops. Sprayers Scrub brush; scouring pads. Demonstrates appropriate physical stamina to assist or lift residents when needed and in emergencies BENEFITS We believe in offering our employees a competitive salary. Full time employees also enjoy a comprehensive benefits package Complimentary meal each day Potential for quarterly bonus (if goals are met) We are located in the beautiful luxury senior living campus of New Pond Village, 180 Main Street, Walpole MA.
JOB SUMMARY:Responsible for assisting guests when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent. KEY JOB FUNCTIONS: Greets guests in a warm and friendly manner, using personalized service.Registers guests into the hotel following established procedures; works in conjunction with Housekeeping, VIP Services, Hotel Supervisor, and/or Lead Guest Service Agent.Performs cashiering functions in a manner as they relate to the hotel following established procedures, including accurate record keeping, posting of charges, billing disputes and cash payment handling.Ensures that guest needs and special requests are met - invoking service recovery when appropriate.Applies reward credits based on availability and established guidelines.Maintains the condition of front desk forms guests of events, shows, activities and amenities available within Harrah's/Harveys.Demonstrates a pleasant and enthusiastic demeanor at all times.Understands the essential functions of the Housekeeping departmentHas working knowledge of Rooms Control and VIP services.Able to run and reconcile daily Revenue Control reports.Assists with on the job training for New Hires Qualifications: EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required Minimum of 6 month in a Hotel Front Desk and previous experience working in a customer service position is required QUALIFICATIONS:Literate and fluent in EnglishGood communication skillsMust be able to type at least 35 wpm. Strong knowledge of LMSAbility to handle difficult and demanding guestsAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit or stand for long periods of time.Visual and auditory range must include immediate environment.Mobility to move about the propertyMust have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
JOB SUMMARY:Responsible for assisting guests when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent. KEY JOB FUNCTIONS: Greets guests in a warm and friendly manner, using personalized service.Registers guests into the hotel following established procedures; works in conjunction with Housekeeping, VIP Services, Hotel Supervisor, and/or Lead Guest Service Agent.Performs cashiering functions in a manner as they relate to the hotel following established procedures, including accurate record keeping, posting of charges, billing disputes and cash payment handling.Ensures that guest needs and special requests are met - invoking service recovery when appropriate.Applies reward credits based on availability and established guidelines.Maintains the condition of front desk forms guests of events, shows, activities and amenities available within Harrah's/Harveys.Demonstrates a pleasant and enthusiastic demeanor at all times.Understands the essential functions of the Housekeeping departmentHas working knowledge of Rooms Control and VIP services.Able to run and reconcile daily Revenue Control reports.Assists with on the job training for New Hires Qualifications: EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required Minimum of 6 month in a Hotel Front Desk and previous experience working in a customer service position is required QUALIFICATIONS:Literate and fluent in EnglishGood communication skillsMust be able to type at least 35 wpm. Strong knowledge of LMSAbility to handle difficult and demanding guestsAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit or stand for long periods of time.Visual and auditory range must include immediate environment.Mobility to move about the propertyMust have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
STARTING AT $17.00GENERAL SUMMARY OF DUTIES: Under direction of the Lead Houseperson and Section Supervisors, cleans assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants. EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following) Dust, vacuum, and clean the following areas of the Hotel: hallways; lobby; service and guest elevator tracks; vending areas; storage and supply areas; emergency stairwells; exit areas; and other areas as assigned. Ash urns in guest elevator lobbies must be maintained throughout your shift. Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc. Report more serious problems to the Floor Supervisor/Housekeeping Office. Respond promptly to guest requests and deliver guest convenience items as needed. Collect soiled linen and trash from GRA carts. Physically stock and maintain linen and supply rooms. Assist Guest Room Attendants as assigned; deliver supplies to GRA carts as needed including full cleaning bottles. Clean guest room glasses daily. Perform heavy duty maintenance and cleaning as assigned. Remove Room Service dishes from guest room hallways for prompt pick-up. Check all lamps and fixtures in your assigned area for burned out bulbs. Work additional hours on short notice as requested by supervisor, in order to accommodate one of the following: staffing emergency, employee absence, fluctuation in business levels, special projects, etc. Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures. Learn and uphold the quality customer service standards of the Silver Legacy Resort at all times. Personal appearance standards are to be maintained at all times. Complete training of Bloodborne Pathogen procedures. Attend regular departmental meetings as scheduled. Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which is required. Other job related duties as may be assigned.PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities) Good organizational skills. Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective working relationships with staff and guests. Ability to read, and communicate verbally in English and Spanish. Self-motivated, detail oriented. Possess initiative, high energy level. Well groomed, good personal hygiene. Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.EDUCATION AND EXPERIENCE:Education: High school education or equivalent. Experience: Previous housekeeping experience is recommended but not required.Certificate/License: None required.TYPICAL WORKING CONDITIONS: Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated. Work entails use of solvents/oils, mechanical and electrical devices. May come into contact with fumes/odors and dirt/dust. Work is done in high places and occasionally on slippery surfaces. Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests.TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps). Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors; occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying; seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination. Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment.
Apr 15, 2024
Full time
STARTING AT $17.00GENERAL SUMMARY OF DUTIES: Under direction of the Lead Houseperson and Section Supervisors, cleans assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants. EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following) Dust, vacuum, and clean the following areas of the Hotel: hallways; lobby; service and guest elevator tracks; vending areas; storage and supply areas; emergency stairwells; exit areas; and other areas as assigned. Ash urns in guest elevator lobbies must be maintained throughout your shift. Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc. Report more serious problems to the Floor Supervisor/Housekeeping Office. Respond promptly to guest requests and deliver guest convenience items as needed. Collect soiled linen and trash from GRA carts. Physically stock and maintain linen and supply rooms. Assist Guest Room Attendants as assigned; deliver supplies to GRA carts as needed including full cleaning bottles. Clean guest room glasses daily. Perform heavy duty maintenance and cleaning as assigned. Remove Room Service dishes from guest room hallways for prompt pick-up. Check all lamps and fixtures in your assigned area for burned out bulbs. Work additional hours on short notice as requested by supervisor, in order to accommodate one of the following: staffing emergency, employee absence, fluctuation in business levels, special projects, etc. Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures. Learn and uphold the quality customer service standards of the Silver Legacy Resort at all times. Personal appearance standards are to be maintained at all times. Complete training of Bloodborne Pathogen procedures. Attend regular departmental meetings as scheduled. Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which is required. Other job related duties as may be assigned.PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities) Good organizational skills. Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective working relationships with staff and guests. Ability to read, and communicate verbally in English and Spanish. Self-motivated, detail oriented. Possess initiative, high energy level. Well groomed, good personal hygiene. Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.EDUCATION AND EXPERIENCE:Education: High school education or equivalent. Experience: Previous housekeeping experience is recommended but not required.Certificate/License: None required.TYPICAL WORKING CONDITIONS: Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated. Work entails use of solvents/oils, mechanical and electrical devices. May come into contact with fumes/odors and dirt/dust. Work is done in high places and occasionally on slippery surfaces. Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests.TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps). Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors; occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying; seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination. Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment.
Headlands Coastal Lodge & Spa, located along the beautiful Oregon Coast in Pacific City, is looking for an individual with a hospitality heart who loves to s hare their sense of adventure, passion for the outdoors, love for the Oregon Coast and outstanding hospitality skills with our guests at Headlands Coastal Lodge and Spa. Who we are and what we stand for Headlands Coastal Lodge & Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Guests make themselves at home in one of 33 carefully appointed guest rooms or in a luxurious two- or three-bedroom cottage, each with a balcony and ocean view. Guests are encouraged to wander into Haystack Hall to experience the coastal vibe, and arrange for a beach bonfire, take a cooking class, make a spa appointment, or simply curl up in front of the welcoming fireplace. Our ideal candidate will enjoy working with a team committed to the highest levels of hospitality. Our accommodations provide a luxury experience Oregon style. We stand for and value a strong sense of community and support one another's interests. We are a creative and knowledgeable team, focused on building outside of the box rather than staying in bounds. We work hard and play hard resulting in a rhythm that keeps us in sync and always at our best. POSITION TITLE: Adventure Coach WHAT DOES SUCCESS LOOK LIKE Co-workers look to you as the expert on the area and feel confident in referring guests to you. The brand comes to life through the adventure experience. Guests know you by name. Guests learn unique and thoughtful information about our area and are excited to return and engage in activities. KEY ACCOUNTABILITIES Lead daily activities. Ensure each activity standard is delivered and guests learn something new about, area history, geology, geography, plant and animal life. Guests leave with unique, thoughtful, and interesting facts that they may not have known. Engage guests in the brand. Actively communicate with guests before their arrival and during their arrival to share opportunities for private, complimentary group and self-guided activities. Proactively determine the needs of each guest. Offer suggestions that fit their fitness level, time restraints, interests. Share insider tips. Assist guests in reservations for activities following the designated processes. Collaborate with the Adventure team r to create new, seasonal guest activities and experiences that exemplify the brand. Ensure adventure equipment is properly stored and guest ready at all times. Know the activities, unique history, flora and fauna of the Pacific City and North Coast area. Work as a team. Recognize when a team member may need support and lend a hand; welcome desk, housekeeping, Maintenance, Meridian. Support the lodge daily operations; answer calls, make reservations, deliver amenities, respond to guest requests, stock pantries, prepare for arriving guests, other tasks as needed. MEASURES OF SUCCESS Guests share the great experiences in the guest survey and mention you by name. Guest engagement goals are met. Your quarterly goals for learning about the area are met. VALUES IN ACTION Entrepreneurial Spirit - be curious. Have passion for delivering extraordinary guest experiences. Be an on-going learner. Grow expertise about the area and all it has to offer. Generosity - smile; make eye contact; share; say hello; recognize when guests may want more information and proactively share it to meet their needs. Humility - listen; encourage others' ideas. Agility - change course; collaborate; keep learning; pivot easily to meet guest needs or desires. Collaborate with team members and stakeholders on new ideas that create extraordinary guest experiences. Empathy - be available; listen; ask questions; Notice body language and social ques so you can respond to the needs of others. Optimism - develop strong relationships with co-workers and vendors. Finish daily tasks and pass down details for work in progress or not completed. Be on time and prepared. Be confident in your expertise and be open to tackling new things. Tenacity -Keep clear goals; try, try again. Be persistent; try different approaches. We care deeply about the wellbeing of our team members. Our full-time team members are eligible to receive our robust benefits package, including, but not limited to, medical (company pays 90% of premiums for employees and 25% for dependents), dental, vision, 401(k) with a match up to 4%, paid time off, and employee discounts. AND you get to work in Pacific City! Our location appeals to those who like small towns and enjoy the outdoors. We have miles of beaches to explore, trails to hike, oceans to surf and kayak, and fish to be caught! Compensation details: 18-22 Hourly Wage PI97f82e43f1-
Apr 12, 2024
Full time
Headlands Coastal Lodge & Spa, located along the beautiful Oregon Coast in Pacific City, is looking for an individual with a hospitality heart who loves to s hare their sense of adventure, passion for the outdoors, love for the Oregon Coast and outstanding hospitality skills with our guests at Headlands Coastal Lodge and Spa. Who we are and what we stand for Headlands Coastal Lodge & Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Guests make themselves at home in one of 33 carefully appointed guest rooms or in a luxurious two- or three-bedroom cottage, each with a balcony and ocean view. Guests are encouraged to wander into Haystack Hall to experience the coastal vibe, and arrange for a beach bonfire, take a cooking class, make a spa appointment, or simply curl up in front of the welcoming fireplace. Our ideal candidate will enjoy working with a team committed to the highest levels of hospitality. Our accommodations provide a luxury experience Oregon style. We stand for and value a strong sense of community and support one another's interests. We are a creative and knowledgeable team, focused on building outside of the box rather than staying in bounds. We work hard and play hard resulting in a rhythm that keeps us in sync and always at our best. POSITION TITLE: Adventure Coach WHAT DOES SUCCESS LOOK LIKE Co-workers look to you as the expert on the area and feel confident in referring guests to you. The brand comes to life through the adventure experience. Guests know you by name. Guests learn unique and thoughtful information about our area and are excited to return and engage in activities. KEY ACCOUNTABILITIES Lead daily activities. Ensure each activity standard is delivered and guests learn something new about, area history, geology, geography, plant and animal life. Guests leave with unique, thoughtful, and interesting facts that they may not have known. Engage guests in the brand. Actively communicate with guests before their arrival and during their arrival to share opportunities for private, complimentary group and self-guided activities. Proactively determine the needs of each guest. Offer suggestions that fit their fitness level, time restraints, interests. Share insider tips. Assist guests in reservations for activities following the designated processes. Collaborate with the Adventure team r to create new, seasonal guest activities and experiences that exemplify the brand. Ensure adventure equipment is properly stored and guest ready at all times. Know the activities, unique history, flora and fauna of the Pacific City and North Coast area. Work as a team. Recognize when a team member may need support and lend a hand; welcome desk, housekeeping, Maintenance, Meridian. Support the lodge daily operations; answer calls, make reservations, deliver amenities, respond to guest requests, stock pantries, prepare for arriving guests, other tasks as needed. MEASURES OF SUCCESS Guests share the great experiences in the guest survey and mention you by name. Guest engagement goals are met. Your quarterly goals for learning about the area are met. VALUES IN ACTION Entrepreneurial Spirit - be curious. Have passion for delivering extraordinary guest experiences. Be an on-going learner. Grow expertise about the area and all it has to offer. Generosity - smile; make eye contact; share; say hello; recognize when guests may want more information and proactively share it to meet their needs. Humility - listen; encourage others' ideas. Agility - change course; collaborate; keep learning; pivot easily to meet guest needs or desires. Collaborate with team members and stakeholders on new ideas that create extraordinary guest experiences. Empathy - be available; listen; ask questions; Notice body language and social ques so you can respond to the needs of others. Optimism - develop strong relationships with co-workers and vendors. Finish daily tasks and pass down details for work in progress or not completed. Be on time and prepared. Be confident in your expertise and be open to tackling new things. Tenacity -Keep clear goals; try, try again. Be persistent; try different approaches. We care deeply about the wellbeing of our team members. Our full-time team members are eligible to receive our robust benefits package, including, but not limited to, medical (company pays 90% of premiums for employees and 25% for dependents), dental, vision, 401(k) with a match up to 4%, paid time off, and employee discounts. AND you get to work in Pacific City! Our location appeals to those who like small towns and enjoy the outdoors. We have miles of beaches to explore, trails to hike, oceans to surf and kayak, and fish to be caught! Compensation details: 18-22 Hourly Wage PI97f82e43f1-
Location Serving as a cornerstone of northern Atlanta's newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant. Job Description Hands on training opportunity for someone to learn various aspects of the hotel business. This position is a "utility player" who will rotate throughout various departments and positions based upon business need. Omni Care Interns are provided a summer internship opportunity that will result in acceptance into our LID (Leader in Development) program at the end of the summer season based upon performance. Responsibilities Flexible in working various entry level service positions within the property. Position will rotate between front office, housekeeping, food, and beverage outlets/events, pool/recreation. Additional departments/roles may be added based on business needs. Attend to and anticipate guest's needs. Demonstrate adaptability and flexibility in scheduling. Demonstrate excellent teamwork. Attend Omni Care Internship training and enrichment seminars through the summer season. Maintain a clean and safe work environment. Perform any other duties as assigned by the Operations Leader. Qualifications Strong communication skills - both written and verbal required Strong customer service skills Previous experience in a customer service position preferred Willingness to learn and take on different projects Ability to adapt to changing environments Must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Mar 23, 2024
Full time
Location Serving as a cornerstone of northern Atlanta's newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant. Job Description Hands on training opportunity for someone to learn various aspects of the hotel business. This position is a "utility player" who will rotate throughout various departments and positions based upon business need. Omni Care Interns are provided a summer internship opportunity that will result in acceptance into our LID (Leader in Development) program at the end of the summer season based upon performance. Responsibilities Flexible in working various entry level service positions within the property. Position will rotate between front office, housekeeping, food, and beverage outlets/events, pool/recreation. Additional departments/roles may be added based on business needs. Attend to and anticipate guest's needs. Demonstrate adaptability and flexibility in scheduling. Demonstrate excellent teamwork. Attend Omni Care Internship training and enrichment seminars through the summer season. Maintain a clean and safe work environment. Perform any other duties as assigned by the Operations Leader. Qualifications Strong communication skills - both written and verbal required Strong customer service skills Previous experience in a customer service position preferred Willingness to learn and take on different projects Ability to adapt to changing environments Must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .