Share in something more with a career at COBS Bread Great Place to Work Certified Our Role When you work with COBS Bread, you're part of a workplace that is committed to providing you with an experience that will help you rise to any occasion. We're here to encourage you to grow, connect with your community, have fun with your team, and to share in something more. We've got exciting plans in place for you as a passionate, inquisitive and eager team player who wants to make an impact. Your Role as Baker As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave-it's filled with the artisan bread and delicious treats for the community to enjoy. Right now, we are looking for personable Bakers to share their love of fresh bread with our loyal customers. No experience necessary- just the right attitude and a willingness to learn. What Your Day Looks Like Work as part of a small team to bake each morning, following carefully crafted recipes Work alongside your team to keep the bakery clean, and contribute to a great customer experience Be responsible for reading production schedules and recipes, measuring and mixing ingredients, moulding and shaping dough, and processing everything through the ovens Requirements Why You Were Bread for This You are an early riser who can work independently or as part of a small team You have pride in what COBS offers the community You have a great attitude and good organizational skills You share in a commitment to the success of your team, the bakery, and to your own development Physical Requirements Continuous standing/walking for all tasks Frequent lifting and carrying up to 22 kg Frequent turning and reaching Occasional pushing, pulling and some forward bending Ability to lift at least 2.5 kg to a height of 1.7 meters Constant use of both hands, with frequent wrist rotation and flexing, occasional forceful gripping Benefits Perks & What You'll Feel Good About The satisfaction of baking from scratch, and pride in sharing that product with the community. A fun team work environment with flexible hours Our training program - Continue to develop your baking and leadership skills through our Bronze and Silver baker Development Qualification program. Career advancement opportunities - We have a stake in helping passionate team members grow and have more impact in the business and community. Complimentary products on us every shift And more, including benefits for all full time employees While we thank you for your interest, only those selected for interviews will be contacted. About COBS Bread With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada every day. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people, and our warm and friendly customer service. COBS Bread is part of Bakers Delight - Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Apr 19, 2024
Full time
Share in something more with a career at COBS Bread Great Place to Work Certified Our Role When you work with COBS Bread, you're part of a workplace that is committed to providing you with an experience that will help you rise to any occasion. We're here to encourage you to grow, connect with your community, have fun with your team, and to share in something more. We've got exciting plans in place for you as a passionate, inquisitive and eager team player who wants to make an impact. Your Role as Baker As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave-it's filled with the artisan bread and delicious treats for the community to enjoy. Right now, we are looking for personable Bakers to share their love of fresh bread with our loyal customers. No experience necessary- just the right attitude and a willingness to learn. What Your Day Looks Like Work as part of a small team to bake each morning, following carefully crafted recipes Work alongside your team to keep the bakery clean, and contribute to a great customer experience Be responsible for reading production schedules and recipes, measuring and mixing ingredients, moulding and shaping dough, and processing everything through the ovens Requirements Why You Were Bread for This You are an early riser who can work independently or as part of a small team You have pride in what COBS offers the community You have a great attitude and good organizational skills You share in a commitment to the success of your team, the bakery, and to your own development Physical Requirements Continuous standing/walking for all tasks Frequent lifting and carrying up to 22 kg Frequent turning and reaching Occasional pushing, pulling and some forward bending Ability to lift at least 2.5 kg to a height of 1.7 meters Constant use of both hands, with frequent wrist rotation and flexing, occasional forceful gripping Benefits Perks & What You'll Feel Good About The satisfaction of baking from scratch, and pride in sharing that product with the community. A fun team work environment with flexible hours Our training program - Continue to develop your baking and leadership skills through our Bronze and Silver baker Development Qualification program. Career advancement opportunities - We have a stake in helping passionate team members grow and have more impact in the business and community. Complimentary products on us every shift And more, including benefits for all full time employees While we thank you for your interest, only those selected for interviews will be contacted. About COBS Bread With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada every day. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people, and our warm and friendly customer service. COBS Bread is part of Bakers Delight - Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Job Description: Oversee the day-to-day office operations of the Citywide Special Events Department. Assist Regional Special Events Manager with the coordination of all casino event projects. Oversee citywide event on-call and temporary staffing and scheduling against established event calendar. Assist and coordinate various property/marketing functions assigned. Presentation creation and meeting preparation as needed. Maintain and develop relationships with internal departments and external vendors. Provide assistance to our internal and external customers in a friendly, timely and efficient manner. Maintains confidentiality of sensitive materials. Must comply with Responsible Gaming guidelines outlined by Caesars Entertainment and complete annual refresher modules. Qualifications: Two years previous Casino Marketing experience required. Ability to organize and maintain a wide variety of activities in a multi-tasking, fast paced environment. Excellent interpersonal, communication, teambuilding, and problem-solving skills are required. Heavy clerical and guest service level experience a must. Computer literate with software systems to include IMB, Windows, Microsoft Office (Word, Excel, Outlook, Power Point),Adobe, APS and AS400 systems. Must be flexible to work any day of the week and any shift and long hours when necessary. Minimum 21 years of age and be able to obtain a Gaming Sheriff's card. Physical, Mental and Environmental Demands: Must be able to move in and around the Casino/Hotel areas and other special event promotion locations the entire shift. Must be able to stand and walk for long periods. May work outdoors. Must be able to keep aware of the constant changes and enhancements of events and promotions. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch. Kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, printer and videopoker/slot machines. Must be able to tolerate areas containing secondhand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 18, 2024
Full time
Job Description: Oversee the day-to-day office operations of the Citywide Special Events Department. Assist Regional Special Events Manager with the coordination of all casino event projects. Oversee citywide event on-call and temporary staffing and scheduling against established event calendar. Assist and coordinate various property/marketing functions assigned. Presentation creation and meeting preparation as needed. Maintain and develop relationships with internal departments and external vendors. Provide assistance to our internal and external customers in a friendly, timely and efficient manner. Maintains confidentiality of sensitive materials. Must comply with Responsible Gaming guidelines outlined by Caesars Entertainment and complete annual refresher modules. Qualifications: Two years previous Casino Marketing experience required. Ability to organize and maintain a wide variety of activities in a multi-tasking, fast paced environment. Excellent interpersonal, communication, teambuilding, and problem-solving skills are required. Heavy clerical and guest service level experience a must. Computer literate with software systems to include IMB, Windows, Microsoft Office (Word, Excel, Outlook, Power Point),Adobe, APS and AS400 systems. Must be flexible to work any day of the week and any shift and long hours when necessary. Minimum 21 years of age and be able to obtain a Gaming Sheriff's card. Physical, Mental and Environmental Demands: Must be able to move in and around the Casino/Hotel areas and other special event promotion locations the entire shift. Must be able to stand and walk for long periods. May work outdoors. Must be able to keep aware of the constant changes and enhancements of events and promotions. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch. Kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, printer and videopoker/slot machines. Must be able to tolerate areas containing secondhand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Apr 15, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager.EDUCATION AND EXPERIENCE:One to two years of post high school education.One to two full years of employment in a related position within this company or other hotel organization(s).OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):Front Desk and VIP Leads, Supervisor or Chief ClerksFront Desk and VIP ClerksDisclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager.EDUCATION AND EXPERIENCE:One to two years of post high school education.One to two full years of employment in a related position within this company or other hotel organization(s).OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):Front Desk and VIP Leads, Supervisor or Chief ClerksFront Desk and VIP ClerksDisclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.GENERAL REQUIREMENTS: College degree preferred Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature Minimum of two (2) years of guest services experience preferred Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Bilingual a plus Proven track record of increasing gaming revenue through established customer base is a plus Must have strong telemarketing skills Computer literate in PCS, AS400 and Microsoft office preferred Must possess excellent interpersonal, communication, team-building and problem-solving skills Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Louisiana gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends and holidays Must be able to obtain a Louisiana Gaming licenseESSENTIAL JOB FUNCTIONS: Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program Follows all relevant policies and procedures Communicates with co-workers, Table and Slot team members, supervisors and guests Hosts special events Arranges special services for guests related to level of play Meets and greets players on the casino floor and at special events and promotions Makes sounds complimentary decisions based on tracked customer play Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors Encourages repeat visitation from guests and drives additional trips Attempts to develop guest play levels to the level of being assigned an Executive Host Demonstrates exceptional guest services to both internal and external customers Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by ManagementDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipmentWORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needs Must be able to tolerate areas containing secondhand smokeCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
JOB SUMMARY:Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.GENERAL REQUIREMENTS: College degree preferred Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature Minimum of two (2) years of guest services experience preferred Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Bilingual a plus Proven track record of increasing gaming revenue through established customer base is a plus Must have strong telemarketing skills Computer literate in PCS, AS400 and Microsoft office preferred Must possess excellent interpersonal, communication, team-building and problem-solving skills Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Louisiana gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends and holidays Must be able to obtain a Louisiana Gaming licenseESSENTIAL JOB FUNCTIONS: Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program Follows all relevant policies and procedures Communicates with co-workers, Table and Slot team members, supervisors and guests Hosts special events Arranges special services for guests related to level of play Meets and greets players on the casino floor and at special events and promotions Makes sounds complimentary decisions based on tracked customer play Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors Encourages repeat visitation from guests and drives additional trips Attempts to develop guest play levels to the level of being assigned an Executive Host Demonstrates exceptional guest services to both internal and external customers Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by ManagementDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipmentWORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needs Must be able to tolerate areas containing secondhand smokeCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry. Essential Job Functions: Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program. Issues point vouchers and complimentary as designated by customer account information. Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions. Maintains integrity of database by following high standards of data entry. Ensures the protection of customer's rewards and credit lines. Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner. Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies. Qualifications:Previous commission, telemarketing, or retail sales experience preferred. Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers. Excellent interpersonal communication skills are required. Some computer experience required. Must have an outgoing personality and be able to generate business by signing up qualifies players. Must be able to work any day of the week and any shift. Must be at least 21 years of age and be able to obtain a Gaming Sheriff's card. Must be able to read, write, speak, and understand English. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.Physical, Mental, And Environmental Demands:Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing second hand smoke. Familiarity with Casino Management Systems preferred.Basic computer skills, ability to type 30 WPM and 10-key preferred.Must have an upbeat and positive personality and be able to maintain a positive attitude throughout an entire shift.High school diploma or GED required.Be able to work any day of the week and any shift.Must be at least 21 years of age and be able to obtain a Gaming Sheriff's card.Must be able to read, write, speak, and understand English.Must be able to get along with co-workers and work as a team and must present a well-groomed appearance Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 14, 2024
Full time
Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry. Essential Job Functions: Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program. Issues point vouchers and complimentary as designated by customer account information. Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions. Maintains integrity of database by following high standards of data entry. Ensures the protection of customer's rewards and credit lines. Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner. Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies. Qualifications:Previous commission, telemarketing, or retail sales experience preferred. Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers. Excellent interpersonal communication skills are required. Some computer experience required. Must have an outgoing personality and be able to generate business by signing up qualifies players. Must be able to work any day of the week and any shift. Must be at least 21 years of age and be able to obtain a Gaming Sheriff's card. Must be able to read, write, speak, and understand English. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.Physical, Mental, And Environmental Demands:Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing second hand smoke. Familiarity with Casino Management Systems preferred.Basic computer skills, ability to type 30 WPM and 10-key preferred.Must have an upbeat and positive personality and be able to maintain a positive attitude throughout an entire shift.High school diploma or GED required.Be able to work any day of the week and any shift.Must be at least 21 years of age and be able to obtain a Gaming Sheriff's card.Must be able to read, write, speak, and understand English.Must be able to get along with co-workers and work as a team and must present a well-groomed appearance Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
GENERAL REQUIREMENTS: College degree preferred Minimum of Two (2) years of guest services experience preferred. Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Must have strong telemarketing skills. Must possess excellent interpersonal, communication, team-building and problem-solving skills. Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Mississippi gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends, and holidays.ESSENTIAL JOB FUNCTIONS: Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program Follow all relevant policies and procedures Communicate with co-workers, table and slot team members, supervisors, and guests. Interacts with marketing in hosting special events Arranges special services related for players with proper play Meets and greets players on the casino floor at special events or promotions Makes sounds complimentary decisions based on tracked customer play Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout Provide hands-on real-time service for VIP customers that have relationships with player development team members. Demonstrates exceptional guest services to both internal and external customers Must be willing to continue to drive business Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by Management. Answer emails, texts, and phone calls while not on propertyDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipment WORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needsCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
GENERAL REQUIREMENTS: College degree preferred Minimum of Two (2) years of guest services experience preferred. Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Must have strong telemarketing skills. Must possess excellent interpersonal, communication, team-building and problem-solving skills. Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Mississippi gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends, and holidays.ESSENTIAL JOB FUNCTIONS: Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program Follow all relevant policies and procedures Communicate with co-workers, table and slot team members, supervisors, and guests. Interacts with marketing in hosting special events Arranges special services related for players with proper play Meets and greets players on the casino floor at special events or promotions Makes sounds complimentary decisions based on tracked customer play Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout Provide hands-on real-time service for VIP customers that have relationships with player development team members. Demonstrates exceptional guest services to both internal and external customers Must be willing to continue to drive business Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by Management. Answer emails, texts, and phone calls while not on propertyDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipment WORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needsCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and be familiar with and can suggest various property venues, amenities, and activities. Our ideal candidate: High school diploma or GED Previous experience in a customer contact position Able to type 40 WPM and navigate several computer programs at one time. Able to maintain composure and provide excellent guest service under difficult circumstances. Must be able to work any day of the week and any shift. Must be at least 21 years of age. Must be able to read, write, speak, and understand English. Must be able to get along with team members and work as a team. Must be able to meet appearance standards as outlined in the Employee Handbook About the role: Welcome and greet guests at the Caesars Rewards Center. Maintain sufficient knowledge to promote all aspects of the Caesars Rewards Program and its benefits effectively and enthusiastically. Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition. Provide accurate information to guests regarding on property promotions & events and direct marketing offers. Use Family Style Service standards and creates fun and excitement while interacting with guests. Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome. Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner. Embrace the changes that are routinely made in a marketing program that continues to evolve and grow. Comply with all Caesars Rewards Department policy & procedure and Caesars Rewards Brand Standards Maintain data integrity and confidentiality when working with guest accounts. Comply with all Internal Control policies and procedures. Comply with all state, federal and tribal regulatory policies, and procedures. Must be familiar with Employee Handbook and adhere to Department and property policy & procedure and Rules of the Road as outlined. A few more things: Able to stand for long periods of time. Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk. Able to work in areas containing secondhand smoke. Able to work in noisy environment. Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. Pay: $18.50 per hour plus incentives The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 14, 2024
Full time
The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and be familiar with and can suggest various property venues, amenities, and activities. Our ideal candidate: High school diploma or GED Previous experience in a customer contact position Able to type 40 WPM and navigate several computer programs at one time. Able to maintain composure and provide excellent guest service under difficult circumstances. Must be able to work any day of the week and any shift. Must be at least 21 years of age. Must be able to read, write, speak, and understand English. Must be able to get along with team members and work as a team. Must be able to meet appearance standards as outlined in the Employee Handbook About the role: Welcome and greet guests at the Caesars Rewards Center. Maintain sufficient knowledge to promote all aspects of the Caesars Rewards Program and its benefits effectively and enthusiastically. Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition. Provide accurate information to guests regarding on property promotions & events and direct marketing offers. Use Family Style Service standards and creates fun and excitement while interacting with guests. Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome. Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner. Embrace the changes that are routinely made in a marketing program that continues to evolve and grow. Comply with all Caesars Rewards Department policy & procedure and Caesars Rewards Brand Standards Maintain data integrity and confidentiality when working with guest accounts. Comply with all Internal Control policies and procedures. Comply with all state, federal and tribal regulatory policies, and procedures. Must be familiar with Employee Handbook and adhere to Department and property policy & procedure and Rules of the Road as outlined. A few more things: Able to stand for long periods of time. Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk. Able to work in areas containing secondhand smoke. Able to work in noisy environment. Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. Pay: $18.50 per hour plus incentives The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOB SUMMARY: Develops and maintains relationships with the NCM Sales Team of Branch Offices and Independent Representatives while hosting guests sent by the Branch Offices and Representatives. KEY JOB FUNCTIONS: This position requires systematic, organized sales techniques and excellent sales and closing skills in order to grow the amount of business sent to Tahoe by our NCM sales network. Greets and hosts NCM players. Daily contact with our primary business producing Reps and Branch Offices to sell up coming events is essential. Create and implement customized events that will assist Reps and Branches in bringing business to Tahoe is required. Creativity is a must for this position. Build strong and trusting relationships with this network and systematic contact with them is essential to increasing the amount of business we receive from our sales network. Marketing and Hosting duties of this job require excellent time management and sales skills. Establishes and maintains the goodwill of players, based on personal knowledge of the individual. May correspond with players via multiple venues, including mail, e-mail and/or phone calls with NCM guests as needed, but corresponding with the Reps or offices is preferable. Represent Harrah's/Harveys at player events and special events. Hosts NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf tournaments, etc. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. Stays informed of competitive promotional methods. Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external. Makes complimentary determinations pre-departure for NCM customers based on established guidelines. Communicates information and feedback on customer experience to the Director of NCM on a weekly basis. EDUCATION and/or EXPERIENCE: Associate's Degree with emphasis on Marketing, Business Administration or equivalent field Bachelor's Degree or equivalent experience preferred Minimum of one year in gaming, marketing or public relations QUALIFICATIONS: Excellent written and verbal skill; literacy and fluency in English Excellent interpersonal, verbal communication and sales skills Superior guest service skills Ability to resolve problems to the satisfaction of both the customer and the company Computer literate; experience with CMS/LMS systems desired Ability to independently maintain high levels of productivity Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Must have mobility to navigate between the two properties Ability to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Develops and maintains relationships with the NCM Sales Team of Branch Offices and Independent Representatives while hosting guests sent by the Branch Offices and Representatives. KEY JOB FUNCTIONS: This position requires systematic, organized sales techniques and excellent sales and closing skills in order to grow the amount of business sent to Tahoe by our NCM sales network. Greets and hosts NCM players. Daily contact with our primary business producing Reps and Branch Offices to sell up coming events is essential. Create and implement customized events that will assist Reps and Branches in bringing business to Tahoe is required. Creativity is a must for this position. Build strong and trusting relationships with this network and systematic contact with them is essential to increasing the amount of business we receive from our sales network. Marketing and Hosting duties of this job require excellent time management and sales skills. Establishes and maintains the goodwill of players, based on personal knowledge of the individual. May correspond with players via multiple venues, including mail, e-mail and/or phone calls with NCM guests as needed, but corresponding with the Reps or offices is preferable. Represent Harrah's/Harveys at player events and special events. Hosts NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf tournaments, etc. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. Stays informed of competitive promotional methods. Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external. Makes complimentary determinations pre-departure for NCM customers based on established guidelines. Communicates information and feedback on customer experience to the Director of NCM on a weekly basis. EDUCATION and/or EXPERIENCE: Associate's Degree with emphasis on Marketing, Business Administration or equivalent field Bachelor's Degree or equivalent experience preferred Minimum of one year in gaming, marketing or public relations QUALIFICATIONS: Excellent written and verbal skill; literacy and fluency in English Excellent interpersonal, verbal communication and sales skills Superior guest service skills Ability to resolve problems to the satisfaction of both the customer and the company Computer literate; experience with CMS/LMS systems desired Ability to independently maintain high levels of productivity Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Must have mobility to navigate between the two properties Ability to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Apr 14, 2024
Full time
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools, or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 18, 2024
Full time
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools, or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
Apr 15, 2024
Full time
JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions and is a strong advocate of the Caesars Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, ensuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisyenvironment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions and is a strong advocate of the Caesars Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, ensuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisyenvironment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
GENERAL SUMMARYAs a Marketing Intern, you will be exposed to all aspects of Marketing while working closely with team members and being mentored by our Marketing Management Team. Your day-to-day responsibilities will focus on operational execution within all aspects of Marketing in the addition, you will also be exposed to various aspects of Marketing. This will include player development, special events, advertising, public relations, and national casino marketing operations. This role is designed to give you exposure to the daily work of a Casino Marketing professional, while also allowing you to take the lead on an individual project, when available.WHAT YOU WILL ACCOMPLISH (STUDENT LEARNING OUTCOMES):As the Marketing Intern, you will gain exposure to business operations in key areas, including training, communication, finance, service standards and more. As an intern at Caesars Entertainment, you are given the opportunity to identify a business need and address this need through an independent project in conjunction with your rotational program.SERVICE Review and update current department service standards Solicit and compile guest feedback Develop service plan for key areasTRAINING Review training material/activities Recommend training adjustments to align service expectations with training planFINANCIALS Partner with Marketing Management to gain understanding of all aspects of P&L review Gain understanding of key measurables and their influence on profitabilityOPERATIONS Job Shadow each role within Marketing Solicit and Compile feedback from team members Assist with daily operations through direct supervision of areas Recommend operational efficiencies as discoveredGENERAL RESPONSIBILITIES: Regularly communicate project status Assist with assignments/projects Provide input to improve operations and service Additional related duties as requestedEDUCATION: Currently pursuing an undergraduate degree and is a junior or senior in credit hours Preferred major in Business Management APPLICATION PROCESSFor consideration, please submit your completed application packed through our corporate career website /Careers.The following should be included with your application submission: Resume Cover Letter Education Transcripts Proof of internship credit enrollment or school verification letter
Apr 14, 2024
Full time
GENERAL SUMMARYAs a Marketing Intern, you will be exposed to all aspects of Marketing while working closely with team members and being mentored by our Marketing Management Team. Your day-to-day responsibilities will focus on operational execution within all aspects of Marketing in the addition, you will also be exposed to various aspects of Marketing. This will include player development, special events, advertising, public relations, and national casino marketing operations. This role is designed to give you exposure to the daily work of a Casino Marketing professional, while also allowing you to take the lead on an individual project, when available.WHAT YOU WILL ACCOMPLISH (STUDENT LEARNING OUTCOMES):As the Marketing Intern, you will gain exposure to business operations in key areas, including training, communication, finance, service standards and more. As an intern at Caesars Entertainment, you are given the opportunity to identify a business need and address this need through an independent project in conjunction with your rotational program.SERVICE Review and update current department service standards Solicit and compile guest feedback Develop service plan for key areasTRAINING Review training material/activities Recommend training adjustments to align service expectations with training planFINANCIALS Partner with Marketing Management to gain understanding of all aspects of P&L review Gain understanding of key measurables and their influence on profitabilityOPERATIONS Job Shadow each role within Marketing Solicit and Compile feedback from team members Assist with daily operations through direct supervision of areas Recommend operational efficiencies as discoveredGENERAL RESPONSIBILITIES: Regularly communicate project status Assist with assignments/projects Provide input to improve operations and service Additional related duties as requestedEDUCATION: Currently pursuing an undergraduate degree and is a junior or senior in credit hours Preferred major in Business Management APPLICATION PROCESSFor consideration, please submit your completed application packed through our corporate career website /Careers.The following should be included with your application submission: Resume Cover Letter Education Transcripts Proof of internship credit enrollment or school verification letter
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools, or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 14, 2024
Full time
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools, or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).