Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times. Responsibilities and Accountability: Ensure consistent customer satisfaction: • Execute the Own your Shift responsibilities under people, customer, and service are completed • Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s) • Ensure that employees are clean and neat in appearance • Personally demonstrate that customer needs are the highest priority • Ensure food safety, quality, and accuracy of orders • Resolve customer complaints quickly while maintaining positive customer relations • Greets customers with a smile, is polite and pleasant when speaking with customers • Works with management and fellow employees to serve customers with a sense of urgency • Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand • Demonstrates a positive and enthusiastic attitude with co-works Attendance: • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. • Provides appropriate notice when unable to be at work. • Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: • Takes action without being told, goes beyond what is simply required and maintains a high activity level Developing people: • Provide regular feedback to the RGM on the performance of Team Members • Provide ongoing constructive and complimentary feedback to Team Members • Actively participate in the training of Team Members • Handle conflicts constructively and work with RGM to achieve resolution Act Like an Owner • Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor • Oversee proper product preparation, rotation, portioning, cooking, and holding times • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times Job Requirements and Essential Functions: • Must be at least 18 years old Must pass a background check criteria • Must have reliable transportation Able to do basic business math • Able to stock shelves and coolers Able to clean the parking lot and surrounding grounds • Able to sweep and mop floors Able to lift, carry out trash containers, and place in an outside bin • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
Apr 19, 2024
Full time
Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times. Responsibilities and Accountability: Ensure consistent customer satisfaction: • Execute the Own your Shift responsibilities under people, customer, and service are completed • Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s) • Ensure that employees are clean and neat in appearance • Personally demonstrate that customer needs are the highest priority • Ensure food safety, quality, and accuracy of orders • Resolve customer complaints quickly while maintaining positive customer relations • Greets customers with a smile, is polite and pleasant when speaking with customers • Works with management and fellow employees to serve customers with a sense of urgency • Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand • Demonstrates a positive and enthusiastic attitude with co-works Attendance: • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. • Provides appropriate notice when unable to be at work. • Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: • Takes action without being told, goes beyond what is simply required and maintains a high activity level Developing people: • Provide regular feedback to the RGM on the performance of Team Members • Provide ongoing constructive and complimentary feedback to Team Members • Actively participate in the training of Team Members • Handle conflicts constructively and work with RGM to achieve resolution Act Like an Owner • Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor • Oversee proper product preparation, rotation, portioning, cooking, and holding times • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times Job Requirements and Essential Functions: • Must be at least 18 years old Must pass a background check criteria • Must have reliable transportation Able to do basic business math • Able to stock shelves and coolers Able to clean the parking lot and surrounding grounds • Able to sweep and mop floors Able to lift, carry out trash containers, and place in an outside bin • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies, procedures, Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees. DIRECTLY SUPERVISES: Table Games Supervisor, Dual Rate Table Games Supervisor, Dealer KEY JOB FUNCTIONS: Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Includes opening and closing table games in assigned areas; verifying count as provided by the Dealer. Supervises Table Games operations and personnel on an assigned shift as necessary. Includes inspecting desk prior to play. Monitoring bets and payouts are correct as needed. Sets high personal standards for performance and encourages others to do the same. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Coaches direct reports in pertinent skills of operations. Provide written feedback in the form of DAN when applicable up to Documented Coaching, additional levels of discipline must be approvedby a Shift Manager or above beforeissuing. Counsels, guides and instructs assigned personnel in the performance of their duties. Serves as a role model to all employees at all time. Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Manager or above; Complete progressive/taxable jackpots and wins Serves as the 'expert' on the floor Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft. Maintains current information on laws and regulations effecting table games. Reviews and assesses reports and other relevant sources of information related to the operations. All other job duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by Harrah's from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah's disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATIONS:Current Table Games supervisory experience of 3 to 4 years preferred. Qualified candidates must have good analytical, problem- solving, critical thinking and decision-making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude, professional appearance and be a team player. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS/WORK ENVIRONMENT: Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Access to gaming floor required.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies, procedures, Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees. DIRECTLY SUPERVISES: Table Games Supervisor, Dual Rate Table Games Supervisor, Dealer KEY JOB FUNCTIONS: Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Includes opening and closing table games in assigned areas; verifying count as provided by the Dealer. Supervises Table Games operations and personnel on an assigned shift as necessary. Includes inspecting desk prior to play. Monitoring bets and payouts are correct as needed. Sets high personal standards for performance and encourages others to do the same. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Coaches direct reports in pertinent skills of operations. Provide written feedback in the form of DAN when applicable up to Documented Coaching, additional levels of discipline must be approvedby a Shift Manager or above beforeissuing. Counsels, guides and instructs assigned personnel in the performance of their duties. Serves as a role model to all employees at all time. Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Manager or above; Complete progressive/taxable jackpots and wins Serves as the 'expert' on the floor Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft. Maintains current information on laws and regulations effecting table games. Reviews and assesses reports and other relevant sources of information related to the operations. All other job duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by Harrah's from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah's disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATIONS:Current Table Games supervisory experience of 3 to 4 years preferred. Qualified candidates must have good analytical, problem- solving, critical thinking and decision-making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude, professional appearance and be a team player. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS/WORK ENVIRONMENT: Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Access to gaming floor required.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Apr 07, 2024
Full time
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), A Taco Bell Team Member greets the customers in the restaurant or drive-thru, takes up orders, and also handles the payment. A team Member will also prepare and store food, prepare the food and drinks orders, and check to make sure orders are correct. Other responsibilities include packing the products, and maintaining a clean, safe work and dining environment. Responsibilities and Accountability: Ensure consistent customer satisfaction: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure you maintain a clean and neat in appearance Personally demonstrate that customer needs are the highest priority Ensure food safety, quality, and accuracy of orders Resolve customer complaints quickly while maintaining positive customer relations Greets customers with a smile, is polite and pleasant when speaking with customers Works with management and fellow employees to serve customers with a sense of urgency Communicating with customers, teammates and managers in a positive manner Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand Working well with teammates and accepting coaching from management team Demonstrates a positive and enthusiastic attitude with co-works Ensure consistent Food Safety and Product Quality: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure food safety, quality, and accuracy of orders Attendance: Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: Takes action without being told, goes beyond what is simply required and maintains a high activity level Job Requirements and Essential Functions: Must be at least 16 years old Able to stock shelves and coolers Able to sweep and mop floors Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. Able to do basic business math Able to lift, carry out trash containers, and place in an outside bin Able to clean the parking lot and surrounding grounds This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
Apr 19, 2024
Full time
Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), A Taco Bell Team Member greets the customers in the restaurant or drive-thru, takes up orders, and also handles the payment. A team Member will also prepare and store food, prepare the food and drinks orders, and check to make sure orders are correct. Other responsibilities include packing the products, and maintaining a clean, safe work and dining environment. Responsibilities and Accountability: Ensure consistent customer satisfaction: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure you maintain a clean and neat in appearance Personally demonstrate that customer needs are the highest priority Ensure food safety, quality, and accuracy of orders Resolve customer complaints quickly while maintaining positive customer relations Greets customers with a smile, is polite and pleasant when speaking with customers Works with management and fellow employees to serve customers with a sense of urgency Communicating with customers, teammates and managers in a positive manner Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand Working well with teammates and accepting coaching from management team Demonstrates a positive and enthusiastic attitude with co-works Ensure consistent Food Safety and Product Quality: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure food safety, quality, and accuracy of orders Attendance: Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: Takes action without being told, goes beyond what is simply required and maintains a high activity level Job Requirements and Essential Functions: Must be at least 16 years old Able to stock shelves and coolers Able to sweep and mop floors Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. Able to do basic business math Able to lift, carry out trash containers, and place in an outside bin Able to clean the parking lot and surrounding grounds This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together. Job Description Summary The Patient Dining Assistant will provide meal assistance, including meal selection, service and retrieval, to patients on a daily basis based on physician's diet orders. Assistant will accurately serve food and beverages to patients in accordance with the patient's diet prescription and verbally communicate patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption. The Patient Dining Assistant will consistently demonstrate support of the SRAlab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Dining Assistant will demonstrate SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The Patient Dining Assistant will: Assist patients with making appropriate daily menu selections. Prepare, assemble and deliver patient meal trays and snacks in accordance to physician diet orders. Calculate modified diets/fluid restrictions, calories, etc. for meals only. Stock the pantries on the nursing units with patient food. Perform assorted kitchen duties including sanitation, set-up and completion of temperature logs. Utilize computer to generate patient diet orders and process snacks and tube feedings. Perform all other duties that may be assigned in the best interest of SRAlab. Reporting Relationships Reports directly to Patient Services Manager Knowledge, Skills & Abilities Required Communication and Influence: Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. Technical Knowledge: Full use and application of basic diet information. Ability to successfully complete training and achieve passing score on all competency tests. Interpersonal Relations: Ability to develop and maintain professional, trusting, positive working relationships with patients, supervisors, nursing and ancillary staff, and managers. Diversity Awareness: Ability and willingness to be aware of, understand, respect, and value the diverse cultural, ethnic, gender, age, educational, professional, etc. backgrounds and styles of others and to adapt one's own behavior based on that understanding. Customer Focus: Ability and willingness to provide excellent service to patients and clients (the customers). This includes seeking to meet customer needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult customers; receiving complaints from customers and taking action to remedy the complaint; and treating the customer as valuable. Drive and Dependability: Ability and willingness to demonstrate optimism, and passion when working. These include demonstrating commitment, persistence, and heightened personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition. Stress Tolerance and Flexibility: Ability to work productively and effectively in a fast-paced, stressful, demanding, and/or ambiguous work environment. Communication: Clear and Professional communication is required. Physical Demands: The job requires physical activity that includes near constant standing, bending, walking and balancing; occasional kneeling, climbing, stooping/crouching. The individual must have the ability to frequently lift and/or carry items weighing up to 25 pounds and occasionally lift/carry items weighing up to 50 pounds. Work also requires frequently pushing carts and racks requiring push forces ranging from 10 lbs to 50 lbs. Working Conditions Normal office or patient environment with occasional exposure to high noise levels and hazards due to slippery floors and hot equipment when going through food production areas. Kitchen environment with exposure to regular physical discomforts from heat and humidity and possible burns from grill. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Apr 19, 2024
Full time
By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together. Job Description Summary The Patient Dining Assistant will provide meal assistance, including meal selection, service and retrieval, to patients on a daily basis based on physician's diet orders. Assistant will accurately serve food and beverages to patients in accordance with the patient's diet prescription and verbally communicate patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption. The Patient Dining Assistant will consistently demonstrate support of the SRAlab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Dining Assistant will demonstrate SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The Patient Dining Assistant will: Assist patients with making appropriate daily menu selections. Prepare, assemble and deliver patient meal trays and snacks in accordance to physician diet orders. Calculate modified diets/fluid restrictions, calories, etc. for meals only. Stock the pantries on the nursing units with patient food. Perform assorted kitchen duties including sanitation, set-up and completion of temperature logs. Utilize computer to generate patient diet orders and process snacks and tube feedings. Perform all other duties that may be assigned in the best interest of SRAlab. Reporting Relationships Reports directly to Patient Services Manager Knowledge, Skills & Abilities Required Communication and Influence: Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. Technical Knowledge: Full use and application of basic diet information. Ability to successfully complete training and achieve passing score on all competency tests. Interpersonal Relations: Ability to develop and maintain professional, trusting, positive working relationships with patients, supervisors, nursing and ancillary staff, and managers. Diversity Awareness: Ability and willingness to be aware of, understand, respect, and value the diverse cultural, ethnic, gender, age, educational, professional, etc. backgrounds and styles of others and to adapt one's own behavior based on that understanding. Customer Focus: Ability and willingness to provide excellent service to patients and clients (the customers). This includes seeking to meet customer needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult customers; receiving complaints from customers and taking action to remedy the complaint; and treating the customer as valuable. Drive and Dependability: Ability and willingness to demonstrate optimism, and passion when working. These include demonstrating commitment, persistence, and heightened personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition. Stress Tolerance and Flexibility: Ability to work productively and effectively in a fast-paced, stressful, demanding, and/or ambiguous work environment. Communication: Clear and Professional communication is required. Physical Demands: The job requires physical activity that includes near constant standing, bending, walking and balancing; occasional kneeling, climbing, stooping/crouching. The individual must have the ability to frequently lift and/or carry items weighing up to 25 pounds and occasionally lift/carry items weighing up to 50 pounds. Work also requires frequently pushing carts and racks requiring push forces ranging from 10 lbs to 50 lbs. Working Conditions Normal office or patient environment with occasional exposure to high noise levels and hazards due to slippery floors and hot equipment when going through food production areas. Kitchen environment with exposure to regular physical discomforts from heat and humidity and possible burns from grill. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Silver Diner Development, LLC
Centreville, Virginia
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 18, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 18, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Silver Diner Development, LLC
Centreville, Virginia
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 18, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 18, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Apr 18, 2024
Full time
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company. Job description We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop as new opportunities continue to be available in this expanding company. MAITRE D' POSITION OVERVIEW: A Maître D' should be experienced with the culture of a vibrant venue and have extensive knowledge of the tools that we utilize to operate it. This includes a great deal of experience with OpenTable and the ability to build and maintain reservation books and guest profiles. This individual will preferably have experience interacting with all Front of House positions in a leadership role. DUTIES & RESPONSIBILITIES: Manage and cultivate concierge program. Responsible for all host, coat check, and door staff in regard to hiring, cultivating, and scheduling. Optimizing the flow of guests during service. Building reservations books to effectively accommodate a high volume of guests. Maintaining strong relationships with hotels and other booking agents. Ensuring that all guest information is up to date with the database. Making sure that all guest facing information is always current for online, in venue, and with the reservations department. This includes all operational information, marketing materials, menus etc. Interacting with guests via review and social channels to maintain a positive reputation online. Acting as a reliable individual who is fun to work with and enjoys being a part of a great team and a quickly growing company. Opening and closing the venue when necessary as a floor manager. QUALIFICATIONS/PRIMARY JOB REQUIREMENTS: Minimum 3 years professional experience Strong management skills Strong influence, interpersonal, communication, problem solving and creative solution generation skills General business acumen Expert knowledge of all Restaurant computer systems Ability to quickly integrate into a team and be recognized as a leader Ability to finds problem areas, develops solutions and get the job done Able to delegate effectively with a sense of professionalism Able to work 8 + hours, and late nights The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies) Medical Dental Vision Group Life and Disability Group Accident Insurance Group Hospital Indemnity Insurance Group Critical Illness Insurance The company offer the following benefits to all employees regardless of position or status Employee Assistance Program (EAP) Dependent Care Benefit Employee Dining Discounts and/or complementary meals onsite Traditional and Roth 401K Plan Commuter Benefits Paid time off
Apr 17, 2024
Full time
STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company. Job description We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop as new opportunities continue to be available in this expanding company. MAITRE D' POSITION OVERVIEW: A Maître D' should be experienced with the culture of a vibrant venue and have extensive knowledge of the tools that we utilize to operate it. This includes a great deal of experience with OpenTable and the ability to build and maintain reservation books and guest profiles. This individual will preferably have experience interacting with all Front of House positions in a leadership role. DUTIES & RESPONSIBILITIES: Manage and cultivate concierge program. Responsible for all host, coat check, and door staff in regard to hiring, cultivating, and scheduling. Optimizing the flow of guests during service. Building reservations books to effectively accommodate a high volume of guests. Maintaining strong relationships with hotels and other booking agents. Ensuring that all guest information is up to date with the database. Making sure that all guest facing information is always current for online, in venue, and with the reservations department. This includes all operational information, marketing materials, menus etc. Interacting with guests via review and social channels to maintain a positive reputation online. Acting as a reliable individual who is fun to work with and enjoys being a part of a great team and a quickly growing company. Opening and closing the venue when necessary as a floor manager. QUALIFICATIONS/PRIMARY JOB REQUIREMENTS: Minimum 3 years professional experience Strong management skills Strong influence, interpersonal, communication, problem solving and creative solution generation skills General business acumen Expert knowledge of all Restaurant computer systems Ability to quickly integrate into a team and be recognized as a leader Ability to finds problem areas, develops solutions and get the job done Able to delegate effectively with a sense of professionalism Able to work 8 + hours, and late nights The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies) Medical Dental Vision Group Life and Disability Group Accident Insurance Group Hospital Indemnity Insurance Group Critical Illness Insurance The company offer the following benefits to all employees regardless of position or status Employee Assistance Program (EAP) Dependent Care Benefit Employee Dining Discounts and/or complementary meals onsite Traditional and Roth 401K Plan Commuter Benefits Paid time off
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Apr 17, 2024
Full time
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Overview North Italia is coming soon to The Bowl at Ballantyne! Applications are now open. Apply today - Interviews begin in just a few weeks for our May Grand Opening! Back Servers / Bussers - earn up to $800 per week North Italia is offering: Flexible scheduling Hospitality training Health benefits including medical, dental and vision (after 25 hours/week average) Paid time off (after 25 hours/week average) Discounted shift meals 35% discount for your party when dining in as a guest Career growth opportunities Handmade With Love From Scratch Daily Whether you're looking for a change or starting a career from scratch, North is the perfect place for you. From our Prosciutto pizza to the house specialty Bolognese, we take great pride in serving exceptional handmade Italian dishes. We're also committed to supporting our employees with advancement opportunities, perks, and a positive environment. North is more than an Italian restaurant-it's a family of servers, hosts, managers, and chefs dedicated to crafting the perfect Italian meal for our guests. If that sounds like you, there's a place for you here. Responsibilities Here's what you'll do: Keep it clean! Your primary responsibility is to clear and clean tables after guests leave including dishware, table tops, chairs, booths and floor, and reset and arrange quickly for the next round of guests Communicate with the guests, the server, and the hostess to ensure that the guest service is amazing and everyone has everything they need Thank guests as they are leaving Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant Qualifications You need to be: Someone with the spirit of Italian hospitality who really enjoys giving great service. Prior restaurant experience is a plus, but a great personality and the ability to work as part of a team are even more important. You should have excellent English communication skills, be comfortable standing for long periods of time, and capable of lifting up to 25 pounds. About the Company Why us? Become a valuable member of our team and you will discover more than just a culinary gem. We have a successful and professional work environment with opportunities for growth. Our competitive wages combined with a 35% discount at all North Italia locations make this a team you simply must be a part of.
Apr 15, 2024
Full time
Overview North Italia is coming soon to The Bowl at Ballantyne! Applications are now open. Apply today - Interviews begin in just a few weeks for our May Grand Opening! Back Servers / Bussers - earn up to $800 per week North Italia is offering: Flexible scheduling Hospitality training Health benefits including medical, dental and vision (after 25 hours/week average) Paid time off (after 25 hours/week average) Discounted shift meals 35% discount for your party when dining in as a guest Career growth opportunities Handmade With Love From Scratch Daily Whether you're looking for a change or starting a career from scratch, North is the perfect place for you. From our Prosciutto pizza to the house specialty Bolognese, we take great pride in serving exceptional handmade Italian dishes. We're also committed to supporting our employees with advancement opportunities, perks, and a positive environment. North is more than an Italian restaurant-it's a family of servers, hosts, managers, and chefs dedicated to crafting the perfect Italian meal for our guests. If that sounds like you, there's a place for you here. Responsibilities Here's what you'll do: Keep it clean! Your primary responsibility is to clear and clean tables after guests leave including dishware, table tops, chairs, booths and floor, and reset and arrange quickly for the next round of guests Communicate with the guests, the server, and the hostess to ensure that the guest service is amazing and everyone has everything they need Thank guests as they are leaving Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant Qualifications You need to be: Someone with the spirit of Italian hospitality who really enjoys giving great service. Prior restaurant experience is a plus, but a great personality and the ability to work as part of a team are even more important. You should have excellent English communication skills, be comfortable standing for long periods of time, and capable of lifting up to 25 pounds. About the Company Why us? Become a valuable member of our team and you will discover more than just a culinary gem. We have a successful and professional work environment with opportunities for growth. Our competitive wages combined with a 35% discount at all North Italia locations make this a team you simply must be a part of.
Silver Diner Development, LLC
White Marsh, Maryland
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 15, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 15, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Employer of Choice Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Dscription The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Silver Diner Development, LLC
Upper Falls, Maryland
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 15, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 15, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC
Apr 15, 2024
Full time
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future! OUR MISSION - TO BE THE BEST WE CAN BE! OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals. OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards. OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected. OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst. Full Time Serves make up to $800+ per week in tips! Full time and part time positions available. Weekends and holiday availability is required for this position. We offer: Benefits : Medical, dental, and vision insurance. 401K plan. Employee Assistance Program. Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more! Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within. Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today! About Silver Diner Development LLC: One of Washington Post's 'Most Diverse Places to Work' One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'. Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category! Winner of the 2023 Blackbox Intelligence Best Practices Award! Silver Diner is a leader in the casual dining segment. Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming. We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best. We firmly believe: People Are Our Most Precious Resource. Job Description The following position description is not all-inclusive and is subject to change. POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions. RESPONSIBIITIES: Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds of being seated Every order is delivered 100% correct Suggestively sell to every guest Write down all orders & repeat back to the guests to ensure accuracy Ring drink & food orders into POS immediately Accurately account for all guests at your tables when ringing in POS Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly Knowledge of all food & beverage specs Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you Maintaining a clean station stocked to Silver Diner standards Complete all assigned side work Work as part of a team, communicating clearly and constructively BRAND DELIVERY: Be on time for work Maintain a positive, fun-oriented attitude to your work Keep yourself, your uniform and your station sparkling clean at all times Strictly follow all uniform standards Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order Know and ensure delivery of the Silver Diner Brand COST BALANCING: Properly account for all sales Proper cash handling Properly portion all self-service items (i.e.: Soups, creamers, butters etc.) Other Duties & Tasks: Perform any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES Positive sales growth Guests are happy & there are no complaints Guest comment ratings of 5 You develop 1:1 relationship with guests so well they asked to be seated in your section REQUIRED EDUCATION & LICENSING/CERTICATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2 years experience as a Server or Bartender is preferred. DESIRED CHARACTERISTICS Exceptional aptitude for Guest Service Excellent communication skills Contagiously friendly, outgoing & energetic Organized Sense of urgency Able to multi-task Able to think & act quickly while maintaining self-composure Able to meet all schedule requirements PHYSICAL REQUIREMENTS The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law. Keyword: Server Required Experience: We require that everyone has weekend and holiday availability for this position. You must be of legal age to serve alcohol to be considered for this position. Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred. From: Silver Diner Development, LLC