Hospitality Lead - Temporary at SpaceX Hawthorne, CA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. HOSPITALITY LEAD - TEMPORARY POSITION The Hospitality Lead is a leadership role responsible for, but not limited to, staff supervision, oversight of guest services and customer satisfaction, and quality control in one or more of our food service outlets. This individual works directly with Hospitality leadership to properly delegate tasks, monitor the flow of service patterns, improve customer service interactions, and fills in as the key point of contact in the supervisor or manager's absence. They are also responsible for overseeing the dining area upkeep and directly addressing concerns or complaints from the customers in person at the point of order. The lead is able to work all service outlets and has the ability to troubleshoot equipment issues, problem solve, and communicate at a high level. The Hospitality Lead supports the mission by upholding friendly, welcoming service environments that enhance the productivity and morale of the workforce while ensuring the staff is performing to departmental and company standards. RESPONSIBILITIES: + Help team meet time and quality standards set by supervisor + Maintain a clean and safe work environment + Ensure record keeping logs are up to date and accurate + Monitor staff rotations, break coverage, and day to day responsibilities + Work with hospitality leadership to plan services, deliver performance feedback, and support conflict resolution + Fill in at workstations as needed + Monitor quality and consistency of food products at point of service + Monitor cleaning of service equipment and dining areas + Facilitate effective communication of team or operation needs between staff and leadership + Support training of all hospitality roles and responsibilities + Enforce proper food safety practices with staff + Support ongoing staff development POSITION DETAILS: This is a temporary position with SpaceX, for the length of time as stated, and is subject to change with minimal notice as business needs dictate. + LENGTH OF POSITION: 3 months (permanent hire conversion based on performance and business need) + LOCATION: Hawthorne, CA BASIC QUALIFICATIONS: + High school diploma or equivalency certificate + 5+ years of industry experience and 1+ years of leadership experience PREFERRED SKILLS AND EXPERIENCE: + Strong people management skills + Excellent written and verbal communication skills + 7+ years of previous food service experience in customer service role + 3+ years of leadership experience + Experience working in large team settings + Experience in corporate environment + Experience in high volume operations + Comfortable working with Microsoft word, excel, and outlook ADDITIONAL REQUIREMENTS: + Ability to work all shifts and available for overtime and weekends, as needed + Ability to carry large heavy items unassisted (up to 25 lbs) + Able to stand for long periods of time - up to 10 hours a day + Able to perform frequent bending, stooping, and lifting of objects + Must participate in internal leadership and development training + Must have or be able to obtain manager level food safety certification COMPENSATION AND BENEFITS: Pay range: Level 2: $22.50/hour + $2.00/hour lead differential Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. ITAR REQUIREMENTS: + To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (\_kb\_article\_page&sys\_id=24d528fddbfc930044f9ff621f961987) . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at .
Mar 28, 2024
Full time
Hospitality Lead - Temporary at SpaceX Hawthorne, CA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. HOSPITALITY LEAD - TEMPORARY POSITION The Hospitality Lead is a leadership role responsible for, but not limited to, staff supervision, oversight of guest services and customer satisfaction, and quality control in one or more of our food service outlets. This individual works directly with Hospitality leadership to properly delegate tasks, monitor the flow of service patterns, improve customer service interactions, and fills in as the key point of contact in the supervisor or manager's absence. They are also responsible for overseeing the dining area upkeep and directly addressing concerns or complaints from the customers in person at the point of order. The lead is able to work all service outlets and has the ability to troubleshoot equipment issues, problem solve, and communicate at a high level. The Hospitality Lead supports the mission by upholding friendly, welcoming service environments that enhance the productivity and morale of the workforce while ensuring the staff is performing to departmental and company standards. RESPONSIBILITIES: + Help team meet time and quality standards set by supervisor + Maintain a clean and safe work environment + Ensure record keeping logs are up to date and accurate + Monitor staff rotations, break coverage, and day to day responsibilities + Work with hospitality leadership to plan services, deliver performance feedback, and support conflict resolution + Fill in at workstations as needed + Monitor quality and consistency of food products at point of service + Monitor cleaning of service equipment and dining areas + Facilitate effective communication of team or operation needs between staff and leadership + Support training of all hospitality roles and responsibilities + Enforce proper food safety practices with staff + Support ongoing staff development POSITION DETAILS: This is a temporary position with SpaceX, for the length of time as stated, and is subject to change with minimal notice as business needs dictate. + LENGTH OF POSITION: 3 months (permanent hire conversion based on performance and business need) + LOCATION: Hawthorne, CA BASIC QUALIFICATIONS: + High school diploma or equivalency certificate + 5+ years of industry experience and 1+ years of leadership experience PREFERRED SKILLS AND EXPERIENCE: + Strong people management skills + Excellent written and verbal communication skills + 7+ years of previous food service experience in customer service role + 3+ years of leadership experience + Experience working in large team settings + Experience in corporate environment + Experience in high volume operations + Comfortable working with Microsoft word, excel, and outlook ADDITIONAL REQUIREMENTS: + Ability to work all shifts and available for overtime and weekends, as needed + Ability to carry large heavy items unassisted (up to 25 lbs) + Able to stand for long periods of time - up to 10 hours a day + Able to perform frequent bending, stooping, and lifting of objects + Must participate in internal leadership and development training + Must have or be able to obtain manager level food safety certification COMPENSATION AND BENEFITS: Pay range: Level 2: $22.50/hour + $2.00/hour lead differential Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. ITAR REQUIREMENTS: + To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (\_kb\_article\_page&sys\_id=24d528fddbfc930044f9ff621f961987) . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at .
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Helping Hands Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Helping Hands Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Summary of Essential Functions and Responsibilities Supervise operations of Helping Hand Team; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis. Communicate regularly and effectively with key areas of service to ensure effective use of Helping Hands. Develop schedule including training, team meetings and park support within budget. Complete and issue host Performance Evaluations. Includes collecting input from teams. Support the operations of Dollywood Splash Country, Dollywood Cabins, DreamMore Resort, and Dollywood Parks by working in a variety of roles that best help daily staffing needs. This includes fulfilling the duties and descriptions of jobs including but not limited to, Attractions, House and Grounds, Merchandise, Admissions, Amusements, and Food Service. Ensure each host is properly trained and ensure required paperwork is filed in a timely manner, following up with each host as needed Staffing of Helping Hands team to include interviewing and hiring of hosts. Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc. Continually inspect and audit area and divisional policies and procedures. Attend all required Training Classes/Guest Service Seminars and meetings. Comply with Safety and Security directives, policies and procedures to ensure host/guest safety at all times. Management reserves the right to change and/or add to these duties at any time. Educational and Experience Required Must be at least 18 years of age. Must a high school diploma or equivalent. Must have a valid driver's license with proof of auto liability insurance. Submit and pass a pre-employment drug screening and background check. At least 6 months of supervisory experience, training others in a positive yet constructive manner. Basic Computer Skills required; experience with park operating systems such as Omni/Pronto/Micros or other equivalent systems, preferred. Knowledge, Skills, and Abilities Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work. Must be self-motivated and disciplined. Must be able to prioritize and complete work assignments on a timely basis. Must maintain strict confidentiality and judgment regarding privileged information. Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. Must be willing to constantly improve. Must have professional appearance with good personal hygiene. Must promote and support a "team" work environment by cooperating and helping co-workers. Must adapt to changes easily. Must tolerate a fast-paced, hectic environment. Must show appreciation to others. Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines. Willing to work in any assigned area of our properties and perform other functions as assigned. Must be able to remain attentive and alert. The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Mar 28, 2024
Full time
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Helping Hands Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Helping Hands Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Summary of Essential Functions and Responsibilities Supervise operations of Helping Hand Team; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis. Communicate regularly and effectively with key areas of service to ensure effective use of Helping Hands. Develop schedule including training, team meetings and park support within budget. Complete and issue host Performance Evaluations. Includes collecting input from teams. Support the operations of Dollywood Splash Country, Dollywood Cabins, DreamMore Resort, and Dollywood Parks by working in a variety of roles that best help daily staffing needs. This includes fulfilling the duties and descriptions of jobs including but not limited to, Attractions, House and Grounds, Merchandise, Admissions, Amusements, and Food Service. Ensure each host is properly trained and ensure required paperwork is filed in a timely manner, following up with each host as needed Staffing of Helping Hands team to include interviewing and hiring of hosts. Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc. Continually inspect and audit area and divisional policies and procedures. Attend all required Training Classes/Guest Service Seminars and meetings. Comply with Safety and Security directives, policies and procedures to ensure host/guest safety at all times. Management reserves the right to change and/or add to these duties at any time. Educational and Experience Required Must be at least 18 years of age. Must a high school diploma or equivalent. Must have a valid driver's license with proof of auto liability insurance. Submit and pass a pre-employment drug screening and background check. At least 6 months of supervisory experience, training others in a positive yet constructive manner. Basic Computer Skills required; experience with park operating systems such as Omni/Pronto/Micros or other equivalent systems, preferred. Knowledge, Skills, and Abilities Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work. Must be self-motivated and disciplined. Must be able to prioritize and complete work assignments on a timely basis. Must maintain strict confidentiality and judgment regarding privileged information. Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. Must be willing to constantly improve. Must have professional appearance with good personal hygiene. Must promote and support a "team" work environment by cooperating and helping co-workers. Must adapt to changes easily. Must tolerate a fast-paced, hectic environment. Must show appreciation to others. Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines. Willing to work in any assigned area of our properties and perform other functions as assigned. Must be able to remain attentive and alert. The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Want to work for the most CARING Company? Chick-fil-A St. Augustine is seeking high energy, dependable/reliable, honest and hardworking individuals with the ability to learn new concepts, communicate effectively with guests and other team members. Experience in restaurant related field is beneficial, but not required. Responsible for Drive Thru, Front of House, Dining Room, Kitchen, Back of House operations depending on area of assignment and need of the restaurant. Learning and absorbing everything possible in order to perform job duties at a high level in a fast-paced environment. Leadership will provide feedback in order to ensure team members are trained and have the tools to perform the essential functions of the position. Must be performing at a high level, with speed and accuracy, as well as be a good fit for CFASTAUG in order to be successful at CFASTAUG. Essential Functions: Responsible for ensuring food safety 100% of the time. Serves as a subject matter expert for guest relations in the Drive Thru, serving guests in the drive thru and dining room. Be obsessed with Food safety, food quality, cleanliness, LEAN, speed & accuracy, pathway training and serving guests the CFASTAUG WAY! Exhibit Core 4 with each guest (making connections, smiling, greeting and serving with a smile) Fulfill guest's orders by preparing drinks, sauces, etc. and direct guests with their table maker to the wait area or a table Encourages guests and provide outstanding hospitality inside and outside. Complete table touch-ins in the dining room Work in the kitchen, preparing fries, breading chicken, creating salads and side items. Food safety is number in our kitchen. Must be willing to work in all areas of the restaurant operations. Perform other duties as assigned. Must be: Hard worker Focused Team player Passionate Take initiative and sense of urgency Able to multitask Willing to give your best at all times We offer: Excellent Starting Wage 50% Meal Discount while on duty Fun and Caring team environment Cross training Flexible schedules Benefits after 90 days of FT employment We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team. Apply today. Live at the beach and serve with a Smile! JOB CODE: Hospitality
Mar 17, 2024
Full time
Want to work for the most CARING Company? Chick-fil-A St. Augustine is seeking high energy, dependable/reliable, honest and hardworking individuals with the ability to learn new concepts, communicate effectively with guests and other team members. Experience in restaurant related field is beneficial, but not required. Responsible for Drive Thru, Front of House, Dining Room, Kitchen, Back of House operations depending on area of assignment and need of the restaurant. Learning and absorbing everything possible in order to perform job duties at a high level in a fast-paced environment. Leadership will provide feedback in order to ensure team members are trained and have the tools to perform the essential functions of the position. Must be performing at a high level, with speed and accuracy, as well as be a good fit for CFASTAUG in order to be successful at CFASTAUG. Essential Functions: Responsible for ensuring food safety 100% of the time. Serves as a subject matter expert for guest relations in the Drive Thru, serving guests in the drive thru and dining room. Be obsessed with Food safety, food quality, cleanliness, LEAN, speed & accuracy, pathway training and serving guests the CFASTAUG WAY! Exhibit Core 4 with each guest (making connections, smiling, greeting and serving with a smile) Fulfill guest's orders by preparing drinks, sauces, etc. and direct guests with their table maker to the wait area or a table Encourages guests and provide outstanding hospitality inside and outside. Complete table touch-ins in the dining room Work in the kitchen, preparing fries, breading chicken, creating salads and side items. Food safety is number in our kitchen. Must be willing to work in all areas of the restaurant operations. Perform other duties as assigned. Must be: Hard worker Focused Team player Passionate Take initiative and sense of urgency Able to multitask Willing to give your best at all times We offer: Excellent Starting Wage 50% Meal Discount while on duty Fun and Caring team environment Cross training Flexible schedules Benefits after 90 days of FT employment We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team. Apply today. Live at the beach and serve with a Smile! JOB CODE: Hospitality
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
Mar 27, 2024
Full time
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together. We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply. Compensation: $14.50 / hour + $3.88 average hourly tips Average hourly tips based on 2023 reporting. Actual tips may vary based on a variety of factors including location and hours. Restaurant Shift Leaders are also eligible for: 5 paid vacation days per year Paid sick time Paid parental leave A free shift meal Access to MOD's Employee Assistance Program This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied. Summary As a Restaurant Shift Leader at MOD you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts. Your goal is to model, teach and demonstrate the MOD's purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will set the example and guide the Squad, delivering the best possible MOD experience. In this job, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind. Key Responsibilities Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate Keyholder responsible for cash within the shift in an accurate manner Take inventory and place orders as needed and directed by the GM Conduct coaching in the moment Manage shift duties checklists and address/escalate any equipment malfunctions Focus on the growth and well-being of the Squad and celebrate wins MOD values are demonstrated when you: Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress Focus on finding the solution, not dwelling on the problem Be generous with your time. Show patience and grace when answering questions and be of service to others Express appreciation for the generosity of others Show compassion, understanding, and willingness to support others without judgment Play a proactive role in creating a safe environment for all customers and squad members Demonstrate and embody MOD culture and standards Required Qualifications Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility) Minimum of 1 year of customer service or restaurant experience Must be at least 18 years old Previous experience coaching, teaching and inspiring others Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner Customer service skills and a proven ability to remain calm and focused Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law. Preferred Qualifications Experience successfully providing on-the-job training to others in a rapidly changing environment Experience as a shift lead in a retail environment Physical Requirements As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others. Working Conditions • High noise levels due to operations, customers and overhead music • May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer • Varying schedule to include evenings, holidays and extended hours as business dictates • Will work near moving or mechanical parts • Will work inside a walk-in refrigerator and freezer This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact . In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you. MOD is a fair chance employer. Stories From The Journey Nearest Major Market: Tampa Job Segment: Kitchen, Food Service, Hospitality
Mar 27, 2024
Full time
At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together. We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply. Compensation: $14.50 / hour + $3.88 average hourly tips Average hourly tips based on 2023 reporting. Actual tips may vary based on a variety of factors including location and hours. Restaurant Shift Leaders are also eligible for: 5 paid vacation days per year Paid sick time Paid parental leave A free shift meal Access to MOD's Employee Assistance Program This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied. Summary As a Restaurant Shift Leader at MOD you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts. Your goal is to model, teach and demonstrate the MOD's purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will set the example and guide the Squad, delivering the best possible MOD experience. In this job, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind. Key Responsibilities Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate Keyholder responsible for cash within the shift in an accurate manner Take inventory and place orders as needed and directed by the GM Conduct coaching in the moment Manage shift duties checklists and address/escalate any equipment malfunctions Focus on the growth and well-being of the Squad and celebrate wins MOD values are demonstrated when you: Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress Focus on finding the solution, not dwelling on the problem Be generous with your time. Show patience and grace when answering questions and be of service to others Express appreciation for the generosity of others Show compassion, understanding, and willingness to support others without judgment Play a proactive role in creating a safe environment for all customers and squad members Demonstrate and embody MOD culture and standards Required Qualifications Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility) Minimum of 1 year of customer service or restaurant experience Must be at least 18 years old Previous experience coaching, teaching and inspiring others Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner Customer service skills and a proven ability to remain calm and focused Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law. Preferred Qualifications Experience successfully providing on-the-job training to others in a rapidly changing environment Experience as a shift lead in a retail environment Physical Requirements As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others. Working Conditions • High noise levels due to operations, customers and overhead music • May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer • Varying schedule to include evenings, holidays and extended hours as business dictates • Will work near moving or mechanical parts • Will work inside a walk-in refrigerator and freezer This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact . In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you. MOD is a fair chance employer. Stories From The Journey Nearest Major Market: Tampa Job Segment: Kitchen, Food Service, Hospitality
At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together. We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply. Compensation: $13.00 / hour + $3.88 average hourly tips Average hourly tips based on 2023 reporting. Actual tips may vary based on a variety of factors including location and hours. Restaurant Shift Leaders are also eligible for: 5 paid vacation days per year Paid sick time Paid parental leave A free shift meal Access to MOD's Employee Assistance Program This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied. Summary As a Restaurant Shift Leader at MOD you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts. Your goal is to model, teach and demonstrate the MOD's purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will set the example and guide the Squad, delivering the best possible MOD experience. In this job, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind. Key Responsibilities Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate Keyholder responsible for cash within the shift in an accurate manner Take inventory and place orders as needed and directed by the GM Conduct coaching in the moment Manage shift duties checklists and address/escalate any equipment malfunctions Focus on the growth and well-being of the Squad and celebrate wins MOD values are demonstrated when you: Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress Focus on finding the solution, not dwelling on the problem Be generous with your time. Show patience and grace when answering questions and be of service to others Express appreciation for the generosity of others Show compassion, understanding, and willingness to support others without judgment Play a proactive role in creating a safe environment for all customers and squad members Demonstrate and embody MOD culture and standards Required Qualifications Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility) Minimum of 1 year of customer service or restaurant experience Must be at least 18 years old Previous experience coaching, teaching and inspiring others Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner Customer service skills and a proven ability to remain calm and focused Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law. Preferred Qualifications Experience successfully providing on-the-job training to others in a rapidly changing environment Experience as a shift lead in a retail environment Physical Requirements As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others. Working Conditions • High noise levels due to operations, customers and overhead music • May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer • Varying schedule to include evenings, holidays and extended hours as business dictates • Will work near moving or mechanical parts • Will work inside a walk-in refrigerator and freezer This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact . In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you. MOD is a fair chance employer. Stories From The Journey Nearest Major Market: Charlotte Job Segment: Kitchen, Food Service, Hospitality
Mar 27, 2024
Full time
At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together. We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply. Compensation: $13.00 / hour + $3.88 average hourly tips Average hourly tips based on 2023 reporting. Actual tips may vary based on a variety of factors including location and hours. Restaurant Shift Leaders are also eligible for: 5 paid vacation days per year Paid sick time Paid parental leave A free shift meal Access to MOD's Employee Assistance Program This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied. Summary As a Restaurant Shift Leader at MOD you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts. Your goal is to model, teach and demonstrate the MOD's purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will set the example and guide the Squad, delivering the best possible MOD experience. In this job, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind. Key Responsibilities Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate Keyholder responsible for cash within the shift in an accurate manner Take inventory and place orders as needed and directed by the GM Conduct coaching in the moment Manage shift duties checklists and address/escalate any equipment malfunctions Focus on the growth and well-being of the Squad and celebrate wins MOD values are demonstrated when you: Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress Focus on finding the solution, not dwelling on the problem Be generous with your time. Show patience and grace when answering questions and be of service to others Express appreciation for the generosity of others Show compassion, understanding, and willingness to support others without judgment Play a proactive role in creating a safe environment for all customers and squad members Demonstrate and embody MOD culture and standards Required Qualifications Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility) Minimum of 1 year of customer service or restaurant experience Must be at least 18 years old Previous experience coaching, teaching and inspiring others Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner Customer service skills and a proven ability to remain calm and focused Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law. Preferred Qualifications Experience successfully providing on-the-job training to others in a rapidly changing environment Experience as a shift lead in a retail environment Physical Requirements As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others. Working Conditions • High noise levels due to operations, customers and overhead music • May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer • Varying schedule to include evenings, holidays and extended hours as business dictates • Will work near moving or mechanical parts • Will work inside a walk-in refrigerator and freezer This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact . In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you. MOD is a fair chance employer. Stories From The Journey Nearest Major Market: Charlotte Job Segment: Kitchen, Food Service, Hospitality
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
Mar 26, 2024
Full time
PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. Our Catering Leads bring Panera to the community. As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it. As a Catering Lead at Panera, you are asked to: Own the success of our catering operations Communication with and support our catering customers Manage the production of catering orders Personally deliver orders to customer events Ensure extraordinary guest experiences Help build our cuture of Warmth, Belonging, Growth, and Trust Step in and support your manager and team This opportunity is for you if: You have great communication skills You love working with people You're a self-starter who can meet goals with limited supervision You like the hustle and bustle of the hospitality industry You have excellent organizational and time-management skills Must have valid driver's license, acceptable automobile insurance, and "smart" cell phone You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record You have food or retail experience (preferred but not required) You want to partner with a fun, energized team that can work hard and laugh often You're committed to food safety and health safety You are at least 18 years of age. You're passionate about our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Growth Opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
O'Neill Vintners & Distillers
Paso Robles, California
O'Neill Vintners & Distillers is a proud member of the B Corp Certified community and one of the fastest-growing wineries in California. With operations in Larkspur, Parlier/Reedley, and Paso Robles, CA, we were founded with a simple idea from our founder, Jeff O'Neill: that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. Our award-winning portfolio of brands delivers on our core values, meeting consumers where they are. These brands include Line 39, Harken Chardonnay, Rabble Wines, Charles Woodson's Intercept, FitVine Wine, Robert Hall Winery, Allegro Cellars, BrandyLab, and Javelin Vodka. SUMMARY : The Hospitality Associate will work directly with guests of the winery, providing exceptional service and best-in-class customer experience. Ability to deliver information and knowledge of wines and appropriate food pairings and provide pleasant and professional communication with guests at all times while working in a team environment in support of the growth and reputation of the winery. The ideal candidate must have an interest in wine, hospitality, and guest service. Must be available to work weekends, holidays, and special events. Position includes base hourly compensation, plus commission. DUTIES & RESPONSIBILITIES: Possess a friendly, positive, and knowledgeable wine-tasting experience to all winery guests Ability to provide exceptional customer service, creating a fun, educational, and memorable experience for all winery guests Ability to learn our history and share it, while conducting tours for large groups Answer phone calls and emails for tasting reservations and guest service requests Effectively sell wine club memberships Assist in the kitchen as needed Bussing tables as needed Maintain a clean and orderly tasting room environment Ability to multi-task in a busy environment Provide support in the back-of-house operations, including culinary activities and operations. Ability to work as a team and support all team members and leaders Ability to adhere to companies' 4 core standards: Trust, Ingenuity, Forward-Thinking, & Always Deliver QUALIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 21 years of age Prior experience and wine knowledge are desirable Ability to acquire food and beverage safety training and certificate program - ServSafe Ability to acquire Food Handlers Card Ability to acquire the (RBS) Responsible Beverage Service Certificate Experience with computers with a POS system is desirable Ability to stand for extended periods of time Must be able to lift 45 pounds PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Stand for prolonged periods Perform some repetitive motion activities Coordinate multiple tasks simultaneously Lift, move, and stack boxes up to 50 lbs WORK ENVIRONMENT: Work is normally performed in a tasting room/kitchen environment O'Neill Vintners & Distillers is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law. Compensation details: 17.5-17.5 Hourly Wage PIa93b7ff7620d-3177
Mar 24, 2024
Full time
O'Neill Vintners & Distillers is a proud member of the B Corp Certified community and one of the fastest-growing wineries in California. With operations in Larkspur, Parlier/Reedley, and Paso Robles, CA, we were founded with a simple idea from our founder, Jeff O'Neill: that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. Our award-winning portfolio of brands delivers on our core values, meeting consumers where they are. These brands include Line 39, Harken Chardonnay, Rabble Wines, Charles Woodson's Intercept, FitVine Wine, Robert Hall Winery, Allegro Cellars, BrandyLab, and Javelin Vodka. SUMMARY : The Hospitality Associate will work directly with guests of the winery, providing exceptional service and best-in-class customer experience. Ability to deliver information and knowledge of wines and appropriate food pairings and provide pleasant and professional communication with guests at all times while working in a team environment in support of the growth and reputation of the winery. The ideal candidate must have an interest in wine, hospitality, and guest service. Must be available to work weekends, holidays, and special events. Position includes base hourly compensation, plus commission. DUTIES & RESPONSIBILITIES: Possess a friendly, positive, and knowledgeable wine-tasting experience to all winery guests Ability to provide exceptional customer service, creating a fun, educational, and memorable experience for all winery guests Ability to learn our history and share it, while conducting tours for large groups Answer phone calls and emails for tasting reservations and guest service requests Effectively sell wine club memberships Assist in the kitchen as needed Bussing tables as needed Maintain a clean and orderly tasting room environment Ability to multi-task in a busy environment Provide support in the back-of-house operations, including culinary activities and operations. Ability to work as a team and support all team members and leaders Ability to adhere to companies' 4 core standards: Trust, Ingenuity, Forward-Thinking, & Always Deliver QUALIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 21 years of age Prior experience and wine knowledge are desirable Ability to acquire food and beverage safety training and certificate program - ServSafe Ability to acquire Food Handlers Card Ability to acquire the (RBS) Responsible Beverage Service Certificate Experience with computers with a POS system is desirable Ability to stand for extended periods of time Must be able to lift 45 pounds PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Stand for prolonged periods Perform some repetitive motion activities Coordinate multiple tasks simultaneously Lift, move, and stack boxes up to 50 lbs WORK ENVIRONMENT: Work is normally performed in a tasting room/kitchen environment O'Neill Vintners & Distillers is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law. Compensation details: 17.5-17.5 Hourly Wage PIa93b7ff7620d-3177
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Mar 24, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
We're seeking a Butcher to join us at Banff Hospitality Collective! Banff Hospitality Collective or as we like to call it 'BHC', is a multi-concept restaurant and entertainment company with 15 venues and counting. All our venues are unique in their own right but have a few things in common: 1. They are all located in downtown Banff. 2. Serve amazing food and beverage 3. Have wicked atmospheres powered by even cooler people. Want to know more? Check us out here: We Love Perks! This Position Includes: Great salaries + tips $200 Welcome Gift Card to use at any BHC Venue 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues Learning & Development allowance Cell phone allowance Extended health benefits with premiums completely paid for by BHC after 3 months RRSP matching program after 3 months Short Term & Long Term Disability coverage after 3 months 3 weeks paid vacation + statutory holidays Paid community volunteer time Affordable manager housing may be available What You'll Do: Contribute to the success of the company by managing all butchery operations across Banff Hospitality Collective venues Using your eye for the details you work with the Chef team to maintain kitchen organization, efficiency, and ensure quality and standards are met You use your exceptional communication and leadership skills to oversee all butchery production, train team members, and liaise with the Chef team You don't quite predict the future, but you do make sure your work stations are stocked with what is needed, and coordinate ordering of supplies to meet program needs, on budget and on time This role helps keep the kitchen going; managing food and product ordering, keeping detailed records, minimizing waste, and verifying that food storage is consistently well-managed and meets all regulatory and corporate standards You enforce sanitary practices for food handling, general cleanliness, and maintenance of the kitchen and butchery equipment and machinery (bandsaw, dry aged fridge, etc.), and you ensure compliance with operational standards, company policies, federal/provincial/local laws, and ordinances Other duties as assigned What You Have: Strong knowledge of different cuts and preparation of beef meat 2+ years of experience as a Butcher with a passion for the craft of butchery Ability to work in a fast-paced kitchen environment while maintaining high standards for H&S practices You're not only an amazing team player but also have a knack for bringing others together to work towards a common goal Connecting with people and building trusting relationships comes easy to you You have excellent communication skills and understand the importance of effective communication and workplace culture Ability to take a step back to look at things from other perspectives and be open to a different way You are proactive and take initiative with the ability to work independently Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times Flexible schedule required Banff Hospitality Collective is: Balkan Restaurant Chuck's Steakhouse High Rollers Magpie & Stump Park Distillery Restaurant & Bar The Bear Street Tavern The Bison Restaurant + Terrace The Eddie Burger Bar The Maple Leaf Grill and Lounge Three Bears Brewery & Restaurant Hello Sunshine Lupo Italian Bluebird Restaurant Are you ready to join us at Banff's most iconic and popular downtown restaurants? BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email. Applicants must be legally eligible to work in Canada.
Mar 23, 2024
Full time
We're seeking a Butcher to join us at Banff Hospitality Collective! Banff Hospitality Collective or as we like to call it 'BHC', is a multi-concept restaurant and entertainment company with 15 venues and counting. All our venues are unique in their own right but have a few things in common: 1. They are all located in downtown Banff. 2. Serve amazing food and beverage 3. Have wicked atmospheres powered by even cooler people. Want to know more? Check us out here: We Love Perks! This Position Includes: Great salaries + tips $200 Welcome Gift Card to use at any BHC Venue 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues Learning & Development allowance Cell phone allowance Extended health benefits with premiums completely paid for by BHC after 3 months RRSP matching program after 3 months Short Term & Long Term Disability coverage after 3 months 3 weeks paid vacation + statutory holidays Paid community volunteer time Affordable manager housing may be available What You'll Do: Contribute to the success of the company by managing all butchery operations across Banff Hospitality Collective venues Using your eye for the details you work with the Chef team to maintain kitchen organization, efficiency, and ensure quality and standards are met You use your exceptional communication and leadership skills to oversee all butchery production, train team members, and liaise with the Chef team You don't quite predict the future, but you do make sure your work stations are stocked with what is needed, and coordinate ordering of supplies to meet program needs, on budget and on time This role helps keep the kitchen going; managing food and product ordering, keeping detailed records, minimizing waste, and verifying that food storage is consistently well-managed and meets all regulatory and corporate standards You enforce sanitary practices for food handling, general cleanliness, and maintenance of the kitchen and butchery equipment and machinery (bandsaw, dry aged fridge, etc.), and you ensure compliance with operational standards, company policies, federal/provincial/local laws, and ordinances Other duties as assigned What You Have: Strong knowledge of different cuts and preparation of beef meat 2+ years of experience as a Butcher with a passion for the craft of butchery Ability to work in a fast-paced kitchen environment while maintaining high standards for H&S practices You're not only an amazing team player but also have a knack for bringing others together to work towards a common goal Connecting with people and building trusting relationships comes easy to you You have excellent communication skills and understand the importance of effective communication and workplace culture Ability to take a step back to look at things from other perspectives and be open to a different way You are proactive and take initiative with the ability to work independently Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times Flexible schedule required Banff Hospitality Collective is: Balkan Restaurant Chuck's Steakhouse High Rollers Magpie & Stump Park Distillery Restaurant & Bar The Bear Street Tavern The Bison Restaurant + Terrace The Eddie Burger Bar The Maple Leaf Grill and Lounge Three Bears Brewery & Restaurant Hello Sunshine Lupo Italian Bluebird Restaurant Are you ready to join us at Banff's most iconic and popular downtown restaurants? BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email. Applicants must be legally eligible to work in Canada.
Powder Horn Family Camping Resort
Old Orchard Beach, Maine
Benefits: Competitive salary Employee discounts Free uniforms Powder Horn Family Camping Resort is excited to offer summer internships in various departments and interests. We're looking for energetic, highly motivated, individuals currently enrolled in college or university who are seeking experience in the hospitality industry. Our resort is in the town of Old Orchard Beach where you'll be immersed within an active summer environment in one of the largest industries in Maine - tourism & hospitality. Gain experience in a supportive, fast-paced, work environment that has been family owned and operated since 1970. All interested candidates are encouraged to submit an application and resume. Positions offered range from full time to part time opportunities. We do not require experience. The current internship opportunities at Powder Horn Family Camping Resort are as follows: Resort Front Desk Agent Intern The Front Office team is at the heart and center of Powder Horn Family Camping Resort. With heavy guest interaction and technology usage, you'll be working with all guests and enforcing campground policies. Knowledge of the surrounding area is a bonus. Strong communication skills, organizational and ability to work in an often fast-paced office environment. We have a dedicated French-Speaking clientele, spoken or written French is preferred. Some job duties include: Interacting with vacationing families at our office Booking and discussing reservations over the phone or at the window Provide information on the surrounding area and Powder Horn to guests Taking payments in person and over the phone Working with software such as Google Drive, Webmail, and Camp Spot Creating a fun environment for our guests to enjoy! Resort Front Desk Agent Intern Pay: $16.50-$18.50/hr Lead Resort Front Desk Agent Intern Pay (18+): $18.50-$20.50/hr French-Speaking Resort Front Desk Intern The Front Office team is at the heart and center of Powder Horn Family Camping Resort. With heavy guest interaction and technology usage, you'll be working with all guests and enforcing campground policies. Knowledge of the surrounding area is a bonus. Strong communication skills, organizational and ability to work in an often fast-paced office environment. We have a dedicated French-Speaking clientele. Applicant must be fluent in French, both written and verbal. Some job duties include: Interacting with vacationing families at our office Booking and discussing reservations over the phone or at the window Provide information on the surrounding area and Powder Horn to guests Taking payments in person and over the phone Working with software such as Google Drive, Webmail, and Camp Spot Creating a fun environment for our guests to enjoy! Speaking French to our Canadian friends! French Speaking Front Desk Agent Intern Pay: $18.50-$20.50/hr Part-Time Activities and Events Intern Our robust activities program needs great team members to bring it to life! This season we are excited and proud to offer an activity or event EVERY DAY of the week! With the Activities Team you'll be working with families participating in events of all sorts. From arts and crafts, to sports nights, movies under the stars and friendly competitive trivia games - the Activities Team facilitates all of these fun offerings! This role includes working both inside and outside in all types of weather, walking, standing, kneeling, bending and lifting. Some job duties include: Hosting events for our guests to enjoy Create a safe and fun space for team members and families Being a part of our Saturday themed celebrations, including Memorial Day, 4th of July, and Labor Day celebrations! Working with a dynamic and energized team to set up and break down events Familiarizing yourself with bingo, trivia, corn hole, basketball, and other family sports Overseeing live entertainment such as bands, animal shows, petting zoos, fire jugglers, and more! Activities & Events Intern Pay: $14.50-$16.50/hr Day or Overnight Security (Park Ranger) Intern During our season we have 24/7 security to ensure the safety of our guests and our employees. As a part of the Security Team you are responsible for de-escalating situations, providing communication and ensuring a safe environment for everyone on Powder Horn property. Working closely with the Front Office, the Security Team is the eyes and ears in the park. Valid driver's license required. There are multiple shifts for our park safety/security team, day shifts and overnight shifts. Our night security team is responsible for the Security Gate overnight and safety throughout the park as this position is when all other departments are closed. There are also opportunities available for lead positions within this team where you would be responsible for overseeing the Security Team members throughout the shifts, and delegating tasks to the team while working closer with Management. Day or Overnight Security (Park Ranger) Intern must be able to pass a background check for employment. Some job duties include: Consistent monitoring of grounds (patrolling and security camera systems) Log and report incidents in detail within timely manner Coordinating with other departments consistently Assisting lines of operations as needed Enforcing all policies and procedures Day Security (Park Ranger) Intern Pay: $17.50-$21.50/hr Overnight Security (Park Ranger) Intern Pay: $21.50-$23.50/hr To receive letter of intern credit, you must be in good standing at the end of employment.
Mar 22, 2024
Full time
Benefits: Competitive salary Employee discounts Free uniforms Powder Horn Family Camping Resort is excited to offer summer internships in various departments and interests. We're looking for energetic, highly motivated, individuals currently enrolled in college or university who are seeking experience in the hospitality industry. Our resort is in the town of Old Orchard Beach where you'll be immersed within an active summer environment in one of the largest industries in Maine - tourism & hospitality. Gain experience in a supportive, fast-paced, work environment that has been family owned and operated since 1970. All interested candidates are encouraged to submit an application and resume. Positions offered range from full time to part time opportunities. We do not require experience. The current internship opportunities at Powder Horn Family Camping Resort are as follows: Resort Front Desk Agent Intern The Front Office team is at the heart and center of Powder Horn Family Camping Resort. With heavy guest interaction and technology usage, you'll be working with all guests and enforcing campground policies. Knowledge of the surrounding area is a bonus. Strong communication skills, organizational and ability to work in an often fast-paced office environment. We have a dedicated French-Speaking clientele, spoken or written French is preferred. Some job duties include: Interacting with vacationing families at our office Booking and discussing reservations over the phone or at the window Provide information on the surrounding area and Powder Horn to guests Taking payments in person and over the phone Working with software such as Google Drive, Webmail, and Camp Spot Creating a fun environment for our guests to enjoy! Resort Front Desk Agent Intern Pay: $16.50-$18.50/hr Lead Resort Front Desk Agent Intern Pay (18+): $18.50-$20.50/hr French-Speaking Resort Front Desk Intern The Front Office team is at the heart and center of Powder Horn Family Camping Resort. With heavy guest interaction and technology usage, you'll be working with all guests and enforcing campground policies. Knowledge of the surrounding area is a bonus. Strong communication skills, organizational and ability to work in an often fast-paced office environment. We have a dedicated French-Speaking clientele. Applicant must be fluent in French, both written and verbal. Some job duties include: Interacting with vacationing families at our office Booking and discussing reservations over the phone or at the window Provide information on the surrounding area and Powder Horn to guests Taking payments in person and over the phone Working with software such as Google Drive, Webmail, and Camp Spot Creating a fun environment for our guests to enjoy! Speaking French to our Canadian friends! French Speaking Front Desk Agent Intern Pay: $18.50-$20.50/hr Part-Time Activities and Events Intern Our robust activities program needs great team members to bring it to life! This season we are excited and proud to offer an activity or event EVERY DAY of the week! With the Activities Team you'll be working with families participating in events of all sorts. From arts and crafts, to sports nights, movies under the stars and friendly competitive trivia games - the Activities Team facilitates all of these fun offerings! This role includes working both inside and outside in all types of weather, walking, standing, kneeling, bending and lifting. Some job duties include: Hosting events for our guests to enjoy Create a safe and fun space for team members and families Being a part of our Saturday themed celebrations, including Memorial Day, 4th of July, and Labor Day celebrations! Working with a dynamic and energized team to set up and break down events Familiarizing yourself with bingo, trivia, corn hole, basketball, and other family sports Overseeing live entertainment such as bands, animal shows, petting zoos, fire jugglers, and more! Activities & Events Intern Pay: $14.50-$16.50/hr Day or Overnight Security (Park Ranger) Intern During our season we have 24/7 security to ensure the safety of our guests and our employees. As a part of the Security Team you are responsible for de-escalating situations, providing communication and ensuring a safe environment for everyone on Powder Horn property. Working closely with the Front Office, the Security Team is the eyes and ears in the park. Valid driver's license required. There are multiple shifts for our park safety/security team, day shifts and overnight shifts. Our night security team is responsible for the Security Gate overnight and safety throughout the park as this position is when all other departments are closed. There are also opportunities available for lead positions within this team where you would be responsible for overseeing the Security Team members throughout the shifts, and delegating tasks to the team while working closer with Management. Day or Overnight Security (Park Ranger) Intern must be able to pass a background check for employment. Some job duties include: Consistent monitoring of grounds (patrolling and security camera systems) Log and report incidents in detail within timely manner Coordinating with other departments consistently Assisting lines of operations as needed Enforcing all policies and procedures Day Security (Park Ranger) Intern Pay: $17.50-$21.50/hr Overnight Security (Park Ranger) Intern Pay: $21.50-$23.50/hr To receive letter of intern credit, you must be in good standing at the end of employment.
Come Work With Us & Set Sail on a New Adventure! City Cruises is seeking talented individuals to join our team in our City Cruises Washington DC - Front of House Operation. Join us for an open house and dive into the exciting world of hospitality on the water! Event Info: Date: Thursday, March 28th, 2024 Time: 11:00 AM - 4:00 PM Address: 580 Water St SW Washington DC, 20024 Positions Available: Fine Dining Servers & Bussers/Server Assistant Are you passionate about providing exceptional dining experiences? Join our front of house team and be part of an casual, elegant and upscale restaurant environment where you can showcase your hospitality skills and attention to detail! Fine Dining Server: Responsibilities: Provide high-level, personalized service to guests in a fine dining setting Take orders, answer questions, and make recommendations about our menu offerings Serve food and beverages promptly and accurately, following proper fine dining etiquette Anticipate and fulfill guests' needs, ensuring a memorable dining experience Collaborate with kitchen and bar staff to ensure timely and efficient service Maintain a clean and organized dining area, including table setup and break down Uphold the highest standards of food safety and sanitation Qualifications: High school diploma or equivalent. Previous experience in fine dining or upscale restaurants preferred Knowledge of fine dining etiquette and service standards Strong communication and interpersonal skills Ability to work in a fast-paced environment Willingness to learn and adapt to new challenges Busser / Server Assistant: Responsibilities: Assist servers in setting up and clearing tables in a fine dining environment Refill water glasses and assist in delivering food and beverages to guests Maintain cleanliness and organization in the dining area and back of house Provide support to servers and kitchen staff as needed Collaborate with the team to ensure smooth and efficient service Uphold the highest standards of food safety and sanitation Qualifications: No previous experience required; training will be provided Enthusiasm for providing excellent customer service Ability to work efficiently in a team environment Attention to detail and a proactive attitude Willingness to learn and grow in the hospitality industry Perks: Competitive pay and opportunities for advancement Comprehensive training program Positive and supportive work environment Chance to work with a talented and dedicated team Apply now and embark on a journey of adventure! The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Mar 20, 2024
Full time
Come Work With Us & Set Sail on a New Adventure! City Cruises is seeking talented individuals to join our team in our City Cruises Washington DC - Front of House Operation. Join us for an open house and dive into the exciting world of hospitality on the water! Event Info: Date: Thursday, March 28th, 2024 Time: 11:00 AM - 4:00 PM Address: 580 Water St SW Washington DC, 20024 Positions Available: Fine Dining Servers & Bussers/Server Assistant Are you passionate about providing exceptional dining experiences? Join our front of house team and be part of an casual, elegant and upscale restaurant environment where you can showcase your hospitality skills and attention to detail! Fine Dining Server: Responsibilities: Provide high-level, personalized service to guests in a fine dining setting Take orders, answer questions, and make recommendations about our menu offerings Serve food and beverages promptly and accurately, following proper fine dining etiquette Anticipate and fulfill guests' needs, ensuring a memorable dining experience Collaborate with kitchen and bar staff to ensure timely and efficient service Maintain a clean and organized dining area, including table setup and break down Uphold the highest standards of food safety and sanitation Qualifications: High school diploma or equivalent. Previous experience in fine dining or upscale restaurants preferred Knowledge of fine dining etiquette and service standards Strong communication and interpersonal skills Ability to work in a fast-paced environment Willingness to learn and adapt to new challenges Busser / Server Assistant: Responsibilities: Assist servers in setting up and clearing tables in a fine dining environment Refill water glasses and assist in delivering food and beverages to guests Maintain cleanliness and organization in the dining area and back of house Provide support to servers and kitchen staff as needed Collaborate with the team to ensure smooth and efficient service Uphold the highest standards of food safety and sanitation Qualifications: No previous experience required; training will be provided Enthusiasm for providing excellent customer service Ability to work efficiently in a team environment Attention to detail and a proactive attitude Willingness to learn and grow in the hospitality industry Perks: Competitive pay and opportunities for advancement Comprehensive training program Positive and supportive work environment Chance to work with a talented and dedicated team Apply now and embark on a journey of adventure! The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Come Work With Us & Set Sail on a New Adventure! City Cruises is seeking talented individuals to join our team in our City Cruises Washington DC - Front of House Operation. Join us for an open house and dive into the exciting world of hospitality on the water! Event Info: Date: Thursday, March 28th, 2024 Time: 11:00 AM - 4:00 PM Address: 580 Water St SW Washington DC, 20024 Positions Available: Fine Dining Servers & Bussers/Server Assistant Are you passionate about providing exceptional dining experiences? Join our front of house team and be part of an casual, elegant and upscale restaurant environment where you can showcase your hospitality skills and attention to detail! Fine Dining Server: Responsibilities: Provide high-level, personalized service to guests in a fine dining setting Take orders, answer questions, and make recommendations about our menu offerings Serve food and beverages promptly and accurately, following proper fine dining etiquette Anticipate and fulfill guests' needs, ensuring a memorable dining experience Collaborate with kitchen and bar staff to ensure timely and efficient service Maintain a clean and organized dining area, including table setup and break down Uphold the highest standards of food safety and sanitation Qualifications: High school diploma or equivalent. Previous experience in fine dining or upscale restaurants preferred Knowledge of fine dining etiquette and service standards Strong communication and interpersonal skills Ability to work in a fast-paced environment Willingness to learn and adapt to new challenges Busser / Server Assistant: Responsibilities: Assist servers in setting up and clearing tables in a fine dining environment Refill water glasses and assist in delivering food and beverages to guests Maintain cleanliness and organization in the dining area and back of house Provide support to servers and kitchen staff as needed Collaborate with the team to ensure smooth and efficient service Uphold the highest standards of food safety and sanitation Qualifications: No previous experience required; training will be provided Enthusiasm for providing excellent customer service Ability to work efficiently in a team environment Attention to detail and a proactive attitude Willingness to learn and grow in the hospitality industry Perks: Competitive pay and opportunities for advancement Comprehensive training program Positive and supportive work environment Chance to work with a talented and dedicated team Apply now and embark on a journey of adventure! The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Mar 20, 2024
Full time
Come Work With Us & Set Sail on a New Adventure! City Cruises is seeking talented individuals to join our team in our City Cruises Washington DC - Front of House Operation. Join us for an open house and dive into the exciting world of hospitality on the water! Event Info: Date: Thursday, March 28th, 2024 Time: 11:00 AM - 4:00 PM Address: 580 Water St SW Washington DC, 20024 Positions Available: Fine Dining Servers & Bussers/Server Assistant Are you passionate about providing exceptional dining experiences? Join our front of house team and be part of an casual, elegant and upscale restaurant environment where you can showcase your hospitality skills and attention to detail! Fine Dining Server: Responsibilities: Provide high-level, personalized service to guests in a fine dining setting Take orders, answer questions, and make recommendations about our menu offerings Serve food and beverages promptly and accurately, following proper fine dining etiquette Anticipate and fulfill guests' needs, ensuring a memorable dining experience Collaborate with kitchen and bar staff to ensure timely and efficient service Maintain a clean and organized dining area, including table setup and break down Uphold the highest standards of food safety and sanitation Qualifications: High school diploma or equivalent. Previous experience in fine dining or upscale restaurants preferred Knowledge of fine dining etiquette and service standards Strong communication and interpersonal skills Ability to work in a fast-paced environment Willingness to learn and adapt to new challenges Busser / Server Assistant: Responsibilities: Assist servers in setting up and clearing tables in a fine dining environment Refill water glasses and assist in delivering food and beverages to guests Maintain cleanliness and organization in the dining area and back of house Provide support to servers and kitchen staff as needed Collaborate with the team to ensure smooth and efficient service Uphold the highest standards of food safety and sanitation Qualifications: No previous experience required; training will be provided Enthusiasm for providing excellent customer service Ability to work efficiently in a team environment Attention to detail and a proactive attitude Willingness to learn and grow in the hospitality industry Perks: Competitive pay and opportunities for advancement Comprehensive training program Positive and supportive work environment Chance to work with a talented and dedicated team Apply now and embark on a journey of adventure! The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are hiring! Come join our award winning team as a Lead Host for TRUSS and AURO BASIC PURPOSE: Point of Contact for all Host duties. Work closely with Restaurant and Culinary Managers to organize the seating patterns for TRUSS and AURO. Greet, welcome and bid farewell to guests as the first and last person guests interact with. Seat guests while coordinating guest reservations and manage the restaurant flow to ensure correct pacing. Respond to inquiries and interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. ESSENTIAL FUNTIONS: Organize daily reservations in Open Table and double check all reservations for accuracy. Check Restaurant emails and phone messages- Respond accordingly with urgency. Respond to any CHAT F&B Reservation that are outstanding. Work closely with GOLDEN APP to update any ELITE / Guest requests. Confirm Reservations for today - towards 72hours out. Answer reservation lines during office time. Respond to Guest inquiries about special occasions and cake orders. Ensure that all menus are printed with the latest Chefs changes and ensure daily supply. Organize menu inventory paper and req accordingly. Forward PDR large enquires to F&B marketing coordinator. Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards. Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards. Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team. Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently. Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors. NON-ESSENTIAL FUNCTIONS: Complete special projects (menu changes, signage, etc) as instructed. Ensure proper table set-up and make minor adjustments as needed. Take guests orders. Plate and prepare food items. Perform other tasks or projects as assigned by management. Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed. KNOWLEDGE AND SKILLS: Education: High School education or equivalent experience. Experience: Six to twelve months of restaurant, food and beverage, or equivalent experience is required. Knowledge of Napa Valley and surrounding areas, highly desirable, however not required. Skills and Abilities: Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts. Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions. Ability to multi-task in a high volume and demanding environment. Strong computer skills Strong problem solving skills, ability to handle difficult situations and guests. Requires reading, writing and oral proficiency in the English language Valid driver's license and clean driving record This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization. To apply internally please click here: Four Seasons Napa Valley Internal Application About the company Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time! Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy: Hourly: $24.95 Competitive Salary & Benefits Cigna medical and dental benefit options 8 weeks of New Parental Leave Pay Excellent Training and Development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals 401k Retirement Plans To apply, please click on the "APPLY" button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at . Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Mar 19, 2024
Full time
We are hiring! Come join our award winning team as a Lead Host for TRUSS and AURO BASIC PURPOSE: Point of Contact for all Host duties. Work closely with Restaurant and Culinary Managers to organize the seating patterns for TRUSS and AURO. Greet, welcome and bid farewell to guests as the first and last person guests interact with. Seat guests while coordinating guest reservations and manage the restaurant flow to ensure correct pacing. Respond to inquiries and interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. ESSENTIAL FUNTIONS: Organize daily reservations in Open Table and double check all reservations for accuracy. Check Restaurant emails and phone messages- Respond accordingly with urgency. Respond to any CHAT F&B Reservation that are outstanding. Work closely with GOLDEN APP to update any ELITE / Guest requests. Confirm Reservations for today - towards 72hours out. Answer reservation lines during office time. Respond to Guest inquiries about special occasions and cake orders. Ensure that all menus are printed with the latest Chefs changes and ensure daily supply. Organize menu inventory paper and req accordingly. Forward PDR large enquires to F&B marketing coordinator. Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards. Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards. Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team. Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently. Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors. NON-ESSENTIAL FUNCTIONS: Complete special projects (menu changes, signage, etc) as instructed. Ensure proper table set-up and make minor adjustments as needed. Take guests orders. Plate and prepare food items. Perform other tasks or projects as assigned by management. Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed. KNOWLEDGE AND SKILLS: Education: High School education or equivalent experience. Experience: Six to twelve months of restaurant, food and beverage, or equivalent experience is required. Knowledge of Napa Valley and surrounding areas, highly desirable, however not required. Skills and Abilities: Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts. Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions. Ability to multi-task in a high volume and demanding environment. Strong computer skills Strong problem solving skills, ability to handle difficult situations and guests. Requires reading, writing and oral proficiency in the English language Valid driver's license and clean driving record This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization. To apply internally please click here: Four Seasons Napa Valley Internal Application About the company Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time! Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy: Hourly: $24.95 Competitive Salary & Benefits Cigna medical and dental benefit options 8 weeks of New Parental Leave Pay Excellent Training and Development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals 401k Retirement Plans To apply, please click on the "APPLY" button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at . Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.
Mar 19, 2024
Full time
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.
Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidelines and SOP's. Act as primary contact for venue's clients. Provide CAD diagrams of assigned facilities to prospective clients and assist current clients with rigging advances. Perform hands-on rigging as well as the supervision of rigging team members during events. Reports into Rigging Coordinator. Key Responsibilities Rigging • Advance, supervise, and execute event rigging plots as necessary. • Gather and organize all rigging tools and equipment per event needs. • Confirm carpet protected as required by local conditions. • Coordinate and assign rigging related tasks to crew. • Supervise crew building truss as needed. • Establish hang-point, connect hoist and attachments to permanent rigging points, connect GAC Flex spanset attachments to truss, connect/run and dress motor cables, run cable picks, ensure safety of scenic elements to hang-points and proper use of all truss protection equipment, inspect all cabling tie-offs. • Check that all truss bolts are tight and pieces of flown equipment are safetied to truss. • Support other trades needing help raising gear through use of motor or lift, and check work for safety. • Remain on site until all motors have been raised to trim, final safety check has been performed, and client acknowledges completion of rigging. Equipment Compliance • Use all equipment, including personnel lifts according to manufacture specification, and local conditions. • Visually inspect all hardware in use including motors and personnel lifts on an on-going basis. • Escalate any problems with hardware to the Rigging Coordinator. • Assist other technical trades with coordination efforts to execute show plot in harmony with all floor activity. Safety • Secure and maintain proper lift and/or Working At Height certifications as necessary. • Responsible for all rigging labor efforts and overhead safety during an event, which may include removing personnel who are acting in an unsafe manner. • Follow all manufactures specifications and local conditions when using personnel lifts. • Riggers must be qualified prior to making any temporary rigging points or any points outside of a protected lift of any kind. • Inspect all rigging equipment prior to and following all rigging events. • Ensure the power phasing of motor controller is appropriate to prevent limit switches from being defeated. • Inspect all motors at trim to verify chain is in bag and will not run out. • Verify all elements are securely fastened and checked for safety. • Use experience and other learning opportunities in the field to works towards ETCP certification. Project Management • Work with vendors and clients in verifying loads applicable to their production are in accordance with venue loading capabilities. • Review/produce detailed rigging plot, identify any possible rigging obstacles or safety concerns and review with Rigging Services team to recommend possible solutions. • Work with Rigging Coordinator, DET and hotel teams to identify and coordinate storage and show flow opportunities. • Support the Rigging Coordinator in all inventory and organizational efforts with equipment. • Coordinate scheduling efforts with Rigging Coordinator/DET/DOS and discuss load-in/out efforts and hanging order with the Rigging Coordinator or Regional Rigging Manager. • Maintain Hospitality Rigging environment while supervising crew, including Encore, vendor or union rigging labor, maintaining, supporting and mentoring crews on Encore and trade standards, including but not limited to workplace and rigging safety and professional conduct and appearance. Staff Development • Supervise the Riggers, Rigger and external workers during rigging events and provide input on the scheduling and performance management of these team members. • Mentor team members in the field to improve their rigging skills. • Assist Rigging Coordinator in identifying potential rigging team members and help prepare them in the field to take Encore Rigging Training class. Job Qualifications • High school diploma or equivalent • 1+ year of onsite rigging experience • Qualified-Basic Rigging certification • Lift Certification • ETCP Certification is preferred • Lift operation experience • Ground rigging experience • High rigging without harness experience • Previous experience supervising a rigging team Competencies • People Development • Exceeds Customer Expectations • Concern for Quality • Establishing Focus • Analytical Thinking • Production Awareness Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end equipment and electrical components, and will be exposed to heights via lifts and ladders for long periods of time. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Mar 19, 2024
Full time
Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidelines and SOP's. Act as primary contact for venue's clients. Provide CAD diagrams of assigned facilities to prospective clients and assist current clients with rigging advances. Perform hands-on rigging as well as the supervision of rigging team members during events. Reports into Rigging Coordinator. Key Responsibilities Rigging • Advance, supervise, and execute event rigging plots as necessary. • Gather and organize all rigging tools and equipment per event needs. • Confirm carpet protected as required by local conditions. • Coordinate and assign rigging related tasks to crew. • Supervise crew building truss as needed. • Establish hang-point, connect hoist and attachments to permanent rigging points, connect GAC Flex spanset attachments to truss, connect/run and dress motor cables, run cable picks, ensure safety of scenic elements to hang-points and proper use of all truss protection equipment, inspect all cabling tie-offs. • Check that all truss bolts are tight and pieces of flown equipment are safetied to truss. • Support other trades needing help raising gear through use of motor or lift, and check work for safety. • Remain on site until all motors have been raised to trim, final safety check has been performed, and client acknowledges completion of rigging. Equipment Compliance • Use all equipment, including personnel lifts according to manufacture specification, and local conditions. • Visually inspect all hardware in use including motors and personnel lifts on an on-going basis. • Escalate any problems with hardware to the Rigging Coordinator. • Assist other technical trades with coordination efforts to execute show plot in harmony with all floor activity. Safety • Secure and maintain proper lift and/or Working At Height certifications as necessary. • Responsible for all rigging labor efforts and overhead safety during an event, which may include removing personnel who are acting in an unsafe manner. • Follow all manufactures specifications and local conditions when using personnel lifts. • Riggers must be qualified prior to making any temporary rigging points or any points outside of a protected lift of any kind. • Inspect all rigging equipment prior to and following all rigging events. • Ensure the power phasing of motor controller is appropriate to prevent limit switches from being defeated. • Inspect all motors at trim to verify chain is in bag and will not run out. • Verify all elements are securely fastened and checked for safety. • Use experience and other learning opportunities in the field to works towards ETCP certification. Project Management • Work with vendors and clients in verifying loads applicable to their production are in accordance with venue loading capabilities. • Review/produce detailed rigging plot, identify any possible rigging obstacles or safety concerns and review with Rigging Services team to recommend possible solutions. • Work with Rigging Coordinator, DET and hotel teams to identify and coordinate storage and show flow opportunities. • Support the Rigging Coordinator in all inventory and organizational efforts with equipment. • Coordinate scheduling efforts with Rigging Coordinator/DET/DOS and discuss load-in/out efforts and hanging order with the Rigging Coordinator or Regional Rigging Manager. • Maintain Hospitality Rigging environment while supervising crew, including Encore, vendor or union rigging labor, maintaining, supporting and mentoring crews on Encore and trade standards, including but not limited to workplace and rigging safety and professional conduct and appearance. Staff Development • Supervise the Riggers, Rigger and external workers during rigging events and provide input on the scheduling and performance management of these team members. • Mentor team members in the field to improve their rigging skills. • Assist Rigging Coordinator in identifying potential rigging team members and help prepare them in the field to take Encore Rigging Training class. Job Qualifications • High school diploma or equivalent • 1+ year of onsite rigging experience • Qualified-Basic Rigging certification • Lift Certification • ETCP Certification is preferred • Lift operation experience • Ground rigging experience • High rigging without harness experience • Previous experience supervising a rigging team Competencies • People Development • Exceeds Customer Expectations • Concern for Quality • Establishing Focus • Analytical Thinking • Production Awareness Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end equipment and electrical components, and will be exposed to heights via lifts and ladders for long periods of time. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Job Description The Catering Service Worker Lead is responsible for supervision and support in planning catering events of varying sizes and levels in both central and satellite locations. Ensures that all catering brand standards and initiatives are consistently achieved. Compensation COMPENSATION: The hourly rate for this position ranges from $18 to $25, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. Job Responsibilities Develops and is accountable for a safety culture that creates a work environment where no one gets hurt. Directly supervises catering operations including such duties as coordination of staff and rental equipment, set-up, preparation, service, and break down of catered foods, beverages, and events of varying size and complexity. Booking of events, selecting and costing menu items, and pricing as needed. Assists with hiring, discipline, and performance reviews. Coordinates activities with other internal departments. Participates in management team meetings. Interfaces with vendors and key service users within client organization. Facilitate external customer relations; represents Aramark and the client at any and all meetings and events. Ensures that appropriate sanitation, organization, and safety standards are met through the use of checklists, hands-on supervision, and follow-up. Participates in all catering training programs; helps to develop and implement training programs for hourly, part-time, and student employees. Aid in implementation and adherence to all Aramark OpX Catering initiatives and guidelines. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Minimum of two years operational experience in a hotel/banquet setting required.? Prior experience with booking of events preferred. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Mar 12, 2024
Full time
Job Description The Catering Service Worker Lead is responsible for supervision and support in planning catering events of varying sizes and levels in both central and satellite locations. Ensures that all catering brand standards and initiatives are consistently achieved. Compensation COMPENSATION: The hourly rate for this position ranges from $18 to $25, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. Job Responsibilities Develops and is accountable for a safety culture that creates a work environment where no one gets hurt. Directly supervises catering operations including such duties as coordination of staff and rental equipment, set-up, preparation, service, and break down of catered foods, beverages, and events of varying size and complexity. Booking of events, selecting and costing menu items, and pricing as needed. Assists with hiring, discipline, and performance reviews. Coordinates activities with other internal departments. Participates in management team meetings. Interfaces with vendors and key service users within client organization. Facilitate external customer relations; represents Aramark and the client at any and all meetings and events. Ensures that appropriate sanitation, organization, and safety standards are met through the use of checklists, hands-on supervision, and follow-up. Participates in all catering training programs; helps to develop and implement training programs for hourly, part-time, and student employees. Aid in implementation and adherence to all Aramark OpX Catering initiatives and guidelines. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Minimum of two years operational experience in a hotel/banquet setting required.? Prior experience with booking of events preferred. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Job Summary Job Description WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit . Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Artist Hospitality interacts with Artists, ensuring their experience at the Venue meets all expectations. Ensuring approved requests are on hand, through communication with Management Team. WHAT THIS ROLE WILL DO: To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews. Confidentiality is very important Essential Functions: Anticipate and respond to guest needs Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude Organize and prioritize service per appropriate service sequence Take menu, beverage and bar orders from artists and communicate orders to kitchen and/o rbar through micros terminal Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met Deliver food and beverages to artist Perform opening/running/closing duties according to HOB policy Maintain line of sight/atmosphere control by circulating through work area throughout shift Have the ability to memorize menus and daily specials Remove dirty plates, glasses, etc., from green rooms once artist has finished Clean spills on tables or around work area Maintain HOB safety and sanitation standards Have knowledge of all music, promotional or special events in the house Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately. Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution. Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival. Ensure all traces of previous occupants are removed and room is clean. Job Requirements: Required: 2-5 years high volume experience in restaurant operations Skill in guest relations Wine & Liquor knowledge High School Diploma Transportation in order to retrieve anything the artist may require that we do not carry on site. Preferred: Point of Sales knowledge, preferably MICROS Responsible Alcohol Awareness Training Certification or Equivalent Physical Demands/Working Environment: Working environment is fast-paced Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The expected compensation for this position in NYC is: $20.00 USD - $25.00 Hourly The expected compensation for this position in Westchester is $20.00 - $25.00 Hourly Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law . It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County . Similar positions located outside of Westchester County will not necessarily receive the same compensation . click apply for full job details
Mar 12, 2024
Full time
Job Summary Job Description WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit . Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Artist Hospitality interacts with Artists, ensuring their experience at the Venue meets all expectations. Ensuring approved requests are on hand, through communication with Management Team. WHAT THIS ROLE WILL DO: To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews. Confidentiality is very important Essential Functions: Anticipate and respond to guest needs Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude Organize and prioritize service per appropriate service sequence Take menu, beverage and bar orders from artists and communicate orders to kitchen and/o rbar through micros terminal Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met Deliver food and beverages to artist Perform opening/running/closing duties according to HOB policy Maintain line of sight/atmosphere control by circulating through work area throughout shift Have the ability to memorize menus and daily specials Remove dirty plates, glasses, etc., from green rooms once artist has finished Clean spills on tables or around work area Maintain HOB safety and sanitation standards Have knowledge of all music, promotional or special events in the house Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately. Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution. Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival. Ensure all traces of previous occupants are removed and room is clean. Job Requirements: Required: 2-5 years high volume experience in restaurant operations Skill in guest relations Wine & Liquor knowledge High School Diploma Transportation in order to retrieve anything the artist may require that we do not carry on site. Preferred: Point of Sales knowledge, preferably MICROS Responsible Alcohol Awareness Training Certification or Equivalent Physical Demands/Working Environment: Working environment is fast-paced Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The expected compensation for this position in NYC is: $20.00 USD - $25.00 Hourly The expected compensation for this position in Westchester is $20.00 - $25.00 Hourly Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law . It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County . Similar positions located outside of Westchester County will not necessarily receive the same compensation . click apply for full job details
Job Summary Job Description WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit . Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Artist Hospitality interacts with Artists, ensuring their experience at the Venue meets all expectations. Ensuring approved requests are on hand, through communication with Management Team. WHAT THIS ROLE WILL DO: To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews. Confidentiality is very important Essential Functions: Anticipate and respond to guest needs Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude Organize and prioritize service per appropriate service sequence Take menu, beverage and bar orders from artists and communicate orders to kitchen and/o rbar through micros terminal Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met Deliver food and beverages to artist Perform opening/running/closing duties according to HOB policy Maintain line of sight/atmosphere control by circulating through work area throughout shift Have the ability to memorize menus and daily specials Remove dirty plates, glasses, etc., from green rooms once artist has finished Clean spills on tables or around work area Maintain HOB safety and sanitation standards Have knowledge of all music, promotional or special events in the house Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately. Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution. Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival. Ensure all traces of previous occupants are removed and room is clean. Job Requirements: Required: 2-5 years high volume experience in restaurant operations Skill in guest relations Wine & Liquor knowledge High School Diploma Transportation in order to retrieve anything the artist may require that we do not carry on site. Preferred: Point of Sales knowledge, preferably MICROS Responsible Alcohol Awareness Training Certification or Equivalent Physical Demands/Working Environment: Working environment is fast-paced Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The expected compensation for this position in NYC is: $20.00 USD - $25.00 Hourly The expected compensation for this position in Westchester is $20.00 - $25.00 Hourly Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law . It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County . Similar positions located outside of Westchester County will not necessarily receive the same compensation . click apply for full job details
Mar 12, 2024
Full time
Job Summary Job Description WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit . Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Artist Hospitality interacts with Artists, ensuring their experience at the Venue meets all expectations. Ensuring approved requests are on hand, through communication with Management Team. WHAT THIS ROLE WILL DO: To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews. Confidentiality is very important Essential Functions: Anticipate and respond to guest needs Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude Organize and prioritize service per appropriate service sequence Take menu, beverage and bar orders from artists and communicate orders to kitchen and/o rbar through micros terminal Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met Deliver food and beverages to artist Perform opening/running/closing duties according to HOB policy Maintain line of sight/atmosphere control by circulating through work area throughout shift Have the ability to memorize menus and daily specials Remove dirty plates, glasses, etc., from green rooms once artist has finished Clean spills on tables or around work area Maintain HOB safety and sanitation standards Have knowledge of all music, promotional or special events in the house Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately. Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution. Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival. Ensure all traces of previous occupants are removed and room is clean. Job Requirements: Required: 2-5 years high volume experience in restaurant operations Skill in guest relations Wine & Liquor knowledge High School Diploma Transportation in order to retrieve anything the artist may require that we do not carry on site. Preferred: Point of Sales knowledge, preferably MICROS Responsible Alcohol Awareness Training Certification or Equivalent Physical Demands/Working Environment: Working environment is fast-paced Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The expected compensation for this position in NYC is: $20.00 USD - $25.00 Hourly The expected compensation for this position in Westchester is $20.00 - $25.00 Hourly Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law . It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County . Similar positions located outside of Westchester County will not necessarily receive the same compensation . click apply for full job details
JOB SUMMARY:TheHospitality Training and Development Manager will be responsible for thetraining and development of the Hotel Division Teams for both the front lineand leadership levels. This person will design programs, curriculum andactivities that will include but is not limited to guest engagement, problemsolving, empathy, technical skills, team building & Servant Leadership;also responsible for developing the methods that will measure the success ofeach team member as it pertains to the training provided to them. This person will work directly with theDirector of Hotel Operations to assure that the curriculum is aligned with the DivisionGoals and Objectives; this person will consult with all levels of the team toidentify recurring issues and provide ongoing training to assure continuousimprovement within the Division using a combination of tools to drive organizationaland individual development. KEY JOB FUNCTIONS:Be able to role model the SOS+1 behavior withan emphasis on Upbeat and Positive AttitudeBe flexible with scheduling understandingthat the Hotel Division is a 24/7 operation 365 days a year.Have the ability to work in every aspect ofthe division and understand the needs of those positions with training anddivisional development.Train all new hires on the essential dutiesof their job with an emphasis on guest engagement, problem solving, empathy andSOS+1.Conduct daily inspections of the team'sservice deliveries to assure that they are meeting the Division's expectationsof service. Provide immediate feedbackand coaching when necessary.Determine the best training delivery methodsby understanding the audience, content, technologies, and operationalconstraints.Develop and continually update TrainingManuals and Standard Operating Procedures.Implement a sustainable plan of programs todevelop bench strength for succession planning and continuous improvement.Gather,compile and analyze data to identify areas for improvementRecommend, develop, and assist inimplementing programs designed to enable the department to meet its goals &objectives.Continually teach employees leadership,supervision, diversity, human resource issues, and communication strategies tomaximize employee development.Create training programs and activities thatwill support a Servant Leadership CultureEducate leaders on their role in developingpeople as an essential part of their jobs and develop processes to holdmanagers accountable for developing talent.Coordinating Employee Appreciation EventsGuest Correspondence and fielding guestcomplaints through various channelsMaintaining Time and Attendance for TeamMembersCoveringSupervisor, VIP and Front Shifts as neededProvidingthe Director of Hotel Operations support by reading, researching, and routingcorrespondence; drafting letters and documents; collecting and analyzinginformation; initiating telecommunications.Maintainthe Director of Hotel Operations' appointment schedule by planning andscheduling meetings, conferences, teleconferences, and travel.Assistingin other duties, as assigned. Qualifications:EDUCATION and/or EXPERIENCE: Three to five years' experience in Trainingand Development or equivalent training/experience in hospitality preferred.Experience in conducting needs assessmentspreferred.Experience in managing professional mentoringprograms preferred.Experience in qualitative and quantitateanalysisQUALIFICATIONS:Literate and fluent in EnglishMust possess a strong customer serviceorientation as well as a commitment to quality.Must possess an upbeat and positive attitudeMust have excellent communication andorganizational skills.Must have excellent public speaking skillsMust understand adult learning principles.Must be able to research, write behavioralobjectives, and write training materials with leaders' guidance.Must have excellent one-on-one and grouppresentation and facilitation skills.Must have the ability to use a variety oflearning/training concepts, methods, and principles.Must possess strong interpersonal andrelationship building skills.Must be analytical and possess strongproblem-solving skills.Must demonstrate responsibility, high workstandards, and time management.Must bring strong computer competency andfull understanding of the Microsoft Office Suite with an emphasis on PowerPoint and Excel.Must bring demonstrated project managementskills.Able and willing to deliver friendly,courteous, and prompt external and internal customer service.Able and willing to work cooperatively withother team members.Ability to uphold anddemonstrate the highest level of integrity in all situations and recognizestandards required by a regulated businessActs as a role modelto other Team Members and always presents oneself as a credit to CaesarsEntertainment and encourages others to do the same. Adheres to allregulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:Mustbe able to sit, stand or walk for long periods of time.Visual and auditory range must includeimmediate environment.Mobility to move about the propertyAbility to occasionally lift and/ormove up to 50 lbsMusthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer: This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
Mar 08, 2024
Full time
JOB SUMMARY:TheHospitality Training and Development Manager will be responsible for thetraining and development of the Hotel Division Teams for both the front lineand leadership levels. This person will design programs, curriculum andactivities that will include but is not limited to guest engagement, problemsolving, empathy, technical skills, team building & Servant Leadership;also responsible for developing the methods that will measure the success ofeach team member as it pertains to the training provided to them. This person will work directly with theDirector of Hotel Operations to assure that the curriculum is aligned with the DivisionGoals and Objectives; this person will consult with all levels of the team toidentify recurring issues and provide ongoing training to assure continuousimprovement within the Division using a combination of tools to drive organizationaland individual development. KEY JOB FUNCTIONS:Be able to role model the SOS+1 behavior withan emphasis on Upbeat and Positive AttitudeBe flexible with scheduling understandingthat the Hotel Division is a 24/7 operation 365 days a year.Have the ability to work in every aspect ofthe division and understand the needs of those positions with training anddivisional development.Train all new hires on the essential dutiesof their job with an emphasis on guest engagement, problem solving, empathy andSOS+1.Conduct daily inspections of the team'sservice deliveries to assure that they are meeting the Division's expectationsof service. Provide immediate feedbackand coaching when necessary.Determine the best training delivery methodsby understanding the audience, content, technologies, and operationalconstraints.Develop and continually update TrainingManuals and Standard Operating Procedures.Implement a sustainable plan of programs todevelop bench strength for succession planning and continuous improvement.Gather,compile and analyze data to identify areas for improvementRecommend, develop, and assist inimplementing programs designed to enable the department to meet its goals &objectives.Continually teach employees leadership,supervision, diversity, human resource issues, and communication strategies tomaximize employee development.Create training programs and activities thatwill support a Servant Leadership CultureEducate leaders on their role in developingpeople as an essential part of their jobs and develop processes to holdmanagers accountable for developing talent.Coordinating Employee Appreciation EventsGuest Correspondence and fielding guestcomplaints through various channelsMaintaining Time and Attendance for TeamMembersCoveringSupervisor, VIP and Front Shifts as neededProvidingthe Director of Hotel Operations support by reading, researching, and routingcorrespondence; drafting letters and documents; collecting and analyzinginformation; initiating telecommunications.Maintainthe Director of Hotel Operations' appointment schedule by planning andscheduling meetings, conferences, teleconferences, and travel.Assistingin other duties, as assigned. Qualifications:EDUCATION and/or EXPERIENCE: Three to five years' experience in Trainingand Development or equivalent training/experience in hospitality preferred.Experience in conducting needs assessmentspreferred.Experience in managing professional mentoringprograms preferred.Experience in qualitative and quantitateanalysisQUALIFICATIONS:Literate and fluent in EnglishMust possess a strong customer serviceorientation as well as a commitment to quality.Must possess an upbeat and positive attitudeMust have excellent communication andorganizational skills.Must have excellent public speaking skillsMust understand adult learning principles.Must be able to research, write behavioralobjectives, and write training materials with leaders' guidance.Must have excellent one-on-one and grouppresentation and facilitation skills.Must have the ability to use a variety oflearning/training concepts, methods, and principles.Must possess strong interpersonal andrelationship building skills.Must be analytical and possess strongproblem-solving skills.Must demonstrate responsibility, high workstandards, and time management.Must bring strong computer competency andfull understanding of the Microsoft Office Suite with an emphasis on PowerPoint and Excel.Must bring demonstrated project managementskills.Able and willing to deliver friendly,courteous, and prompt external and internal customer service.Able and willing to work cooperatively withother team members.Ability to uphold anddemonstrate the highest level of integrity in all situations and recognizestandards required by a regulated businessActs as a role modelto other Team Members and always presents oneself as a credit to CaesarsEntertainment and encourages others to do the same. Adheres to allregulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:Mustbe able to sit, stand or walk for long periods of time.Visual and auditory range must includeimmediate environment.Mobility to move about the propertyAbility to occasionally lift and/ormove up to 50 lbsMusthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer: This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).