Metz Culinary Management
Blue Mountain Lake, New York
Mar 13, 2024
Full time
POSITION TITLE: Guest Services and Housekeeping Supervisor LOCATION: Minnowbrook Conference Center, Indian Lake NY SALARY: $21/hr Guest Services/Housekeeping Supervisor Qualifications: Hospitality industry, food service, restaurant host/hostess, hotel/lodging front desk, housekeeping Brings a SMILE and strong work ethic to the TEAM Job Relations: Multi-faceted position with the focus always on the guest Front desk guest services Housekeeping Food service duties Hospitality-driven Able to work and thrive in a team environment Inter-relationship - Must work closely with all team members and leadership team Duties & Responsibilities Greet, register and service guests in a friendly and courteous manner according to Metz Culinary Management standards Maintaining the highest level of service in accordance with the values of Metz Culinary Management standards and regulatory compliance Maintains contact with customers so as to be aware of customer acceptance of the food program and lodging accommodations. Develops working rapport with all team members. Collaborates with General Manager to address customer complaints, suggestions or requests immediately. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards Inspect rooms and common areas to ensure cleanliness meets or exceeds established standard Schedule, assign, follow up on daily cleaning tasks Oversee inventory of cleaning supplies and linens to ensure adequate stock Train new and existing housekeeping staff on best practices Assign and complete deep cleaning tasks during off peak times Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching Keeps personal work areas clean, neat and efficiently arranged at all times. Performs any other tasks as requested by the General Manager. Physical Demands: Lift and carry up to 50 lbs Bending and stooping to clean low areas, move objects to clean under/behind Standing for long periods of time Repetitive motion - including but not limited to folding, sweeping, scrubbing, mopping Metz Culinary Management is growing and we have openings for a Rock Star Food Service Supervisor who shares our passion for Food and Service in a busy setting. We are seeking a polished and professional identity and winning attitude from an Experienced Food Service Supervisor with a background in Café Management, Retail Sales, Kitchen Operations, and Guest Services. Requirements: Experience in commercial/institution dining such as school or healthcare facility SERV Safe Certification Employee Management experience including Scheduling, Disciplinary Measures and Employee Recognition Programs Record Keeping and Budget Management Create and Submit Reports Responsibilities: Develop and maintain working rapport with residents, patients and community Ensure complaints, suggestions and public relations are priority functions Support GM in communications with Client Contracts and all Departments Maintain Safe and Sanitary working environment Train Staff and ensure continuing training for all employees Perform any other tasks as requested by GM Metz Culinary Management is a FAMILY-DRIVEN company that collaborates with its partners to deliver RESTAURANT-INSPIRED hospitality to each and every guest.