Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Food and Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Take patient orders; menu choices for their meals or snacks. Accurately inputs menu selections, prints meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Legacy Meridian Park Medical Center is the South metro area's full-service medical center, with the friendly feel of a community hospital and the skill and services of a much larger medical center. Among our specialties: stroke, chest pain, minimally invasive and robotic surgery, cancer care, orthopedic and total joint surgery and a birth center and breast health center. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy.Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable.Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from software applications/Electronic Health Record, meeting benchmark standards for length of calls, etc.Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate.Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units.Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals.Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison.Portions food items in proper containers utilizing proper portion sizes.Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent, preferred. Experience: Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision and time management skills are essential. Ability to manage high call volumes, courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Licensure Current Food Handler's Certificate/Card for applicable County/State.
Mar 10, 2024
Full time
Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Food and Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Take patient orders; menu choices for their meals or snacks. Accurately inputs menu selections, prints meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Legacy Meridian Park Medical Center is the South metro area's full-service medical center, with the friendly feel of a community hospital and the skill and services of a much larger medical center. Among our specialties: stroke, chest pain, minimally invasive and robotic surgery, cancer care, orthopedic and total joint surgery and a birth center and breast health center. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy.Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable.Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from software applications/Electronic Health Record, meeting benchmark standards for length of calls, etc.Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate.Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units.Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals.Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison.Portions food items in proper containers utilizing proper portion sizes.Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent, preferred. Experience: Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision and time management skills are essential. Ability to manage high call volumes, courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Licensure Current Food Handler's Certificate/Card for applicable County/State.
Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Food and Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Take patient orders; menu choices for their meals or snacks. Accurately inputs menu selections, prints meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Legacy Meridian Park Medical Center is the South metro area's full-service medical center, with the friendly feel of a community hospital and the skill and services of a much larger medical center. Among our specialties: stroke, chest pain, minimally invasive and robotic surgery, cancer care, orthopedic and total joint surgery and a birth center and breast health center. Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from software applications/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals. Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program . Performs other duties as requested/assigned . Education: High school diploma or equivalent, preferred. Experience: Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision and time management skills are essential. Ability to manage high call volumes, courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Current Food Handler's Certificate/Card for applicable County/State.
Mar 08, 2024
Full time
Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Food and Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Take patient orders; menu choices for their meals or snacks. Accurately inputs menu selections, prints meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Legacy Meridian Park Medical Center is the South metro area's full-service medical center, with the friendly feel of a community hospital and the skill and services of a much larger medical center. Among our specialties: stroke, chest pain, minimally invasive and robotic surgery, cancer care, orthopedic and total joint surgery and a birth center and breast health center. Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from software applications/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals. Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program . Performs other duties as requested/assigned . Education: High school diploma or equivalent, preferred. Experience: Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision and time management skills are essential. Ability to manage high call volumes, courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Current Food Handler's Certificate/Card for applicable County/State.
Overview Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA's IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service's closely monitored patient satisfaction scores. Responsibilities Will require, being receptive to, and positively accepting working variable shifts where needed to adequately care for patients and all other areas of nutritional services. Consistently serves each guest in a professional and efficient manner. Instructs each guest, visitor, and family member on the My Dining meal system. Delivers and picks up finished patient trays in a timely manner according to established time constraints. Inventories, records, checks for out-of-date items, and replaces floor stock at established par levels on their designated nursing unit as needed. Has knowledge of My Dining processes and all diet restrictions utilized by the patient, family member, or friend. Have an issued Ascom phone, IPad, and scanner, with them while on duty. Uses Meditech and views their status board often for updates regarding patient needs and limitations. Delivers between meal nourishments (when needed) directly to each guest. Responsible for Quality Assurance control points for the My Dining system ensuring all actions reflects goal of achieving a "5" on patient satisfaction goals including active P.I. meal round surveys. Must participate as a team member by anticipating guest/team member needs and being proactive to the concern, i.e. - Every patient; on every floor/nursing unit; for all meals. Working in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc., daily as needed. Demonstrates computer literacy to use an IPad computer and its software and Ascom phones. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned regardless of assigned position for that day to ensure uninterrupted services. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school graduate or equivalent preferred. Must be able to read and write legibly, speak, and comprehend English and be able to follow written and oral instructions. Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction, with different levels of patients, patient's families, doctor's, nursing, and other staff within the hospital setting. Knowledge and experience working with IPads and P.C.'s is strongly recommended. Working with IPads and computers and using cell-like phones are required. This position will require strong customer relations, communication, prioritization, time management and multi-task skills. Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test. WORKING CONDITIONS WORK CONTEXT: Interpersonal Relationships: Continually have contact with others Frequently deal with external and internal customers Occasionally deal with unpleasant, irrational, or angry people Frequently work with a group, team, or co-workers Physical Work Conditions: Works Indoors in an environmentally controlled conditions Frequently works in physical proximity to others Occasionally will require using PPE's to enter patient rooms Very frequently spends time bending or twisting the body Routinely spends time, kneeling, crouching, stooping, or crawling Frequently spends time making repetitive motions Continuous fast pace, high step count, walking Frequently have hands in water, cleaning solutions, and other chemicals. Continuous carrying an IPad across a shoulder or in hand Structural Job Characteristics: High consequences for error Extremely high importance of being exact and accurate Routinely involves the importance of repeating same tasks PHYSICAL FACTORS: Dynamic Flexibility: Frequently able to repeatedly bend, stretch, or twist Often able to reach out with body and extremities Extent Flexibility: Able to frequently bend, stretch, twist, or reach with your body or extremities Physical Activity requirements: Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel. Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range. Physical presence onsite is essential OTHER JOB FACTORS Sensory Abilities: Finger/hand dexterity to be able to handle equipment, cell phone; computers Hearing and seeing Mathematical Reasoning: Ability to count carbs, calories, fluids, I/O, galley sheets, etc.; and other patient needs. Work Styles: Attention to Detail for all patient requests, needs, and issues. Cooperation and being pleasant and even tempered with patients, family members, doctors and co-workers. Integrity. Being honest and accountable for your actions
Mar 06, 2024
Full time
Overview Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA's IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service's closely monitored patient satisfaction scores. Responsibilities Will require, being receptive to, and positively accepting working variable shifts where needed to adequately care for patients and all other areas of nutritional services. Consistently serves each guest in a professional and efficient manner. Instructs each guest, visitor, and family member on the My Dining meal system. Delivers and picks up finished patient trays in a timely manner according to established time constraints. Inventories, records, checks for out-of-date items, and replaces floor stock at established par levels on their designated nursing unit as needed. Has knowledge of My Dining processes and all diet restrictions utilized by the patient, family member, or friend. Have an issued Ascom phone, IPad, and scanner, with them while on duty. Uses Meditech and views their status board often for updates regarding patient needs and limitations. Delivers between meal nourishments (when needed) directly to each guest. Responsible for Quality Assurance control points for the My Dining system ensuring all actions reflects goal of achieving a "5" on patient satisfaction goals including active P.I. meal round surveys. Must participate as a team member by anticipating guest/team member needs and being proactive to the concern, i.e. - Every patient; on every floor/nursing unit; for all meals. Working in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc., daily as needed. Demonstrates computer literacy to use an IPad computer and its software and Ascom phones. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned regardless of assigned position for that day to ensure uninterrupted services. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school graduate or equivalent preferred. Must be able to read and write legibly, speak, and comprehend English and be able to follow written and oral instructions. Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction, with different levels of patients, patient's families, doctor's, nursing, and other staff within the hospital setting. Knowledge and experience working with IPads and P.C.'s is strongly recommended. Working with IPads and computers and using cell-like phones are required. This position will require strong customer relations, communication, prioritization, time management and multi-task skills. Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test. WORKING CONDITIONS WORK CONTEXT: Interpersonal Relationships: Continually have contact with others Frequently deal with external and internal customers Occasionally deal with unpleasant, irrational, or angry people Frequently work with a group, team, or co-workers Physical Work Conditions: Works Indoors in an environmentally controlled conditions Frequently works in physical proximity to others Occasionally will require using PPE's to enter patient rooms Very frequently spends time bending or twisting the body Routinely spends time, kneeling, crouching, stooping, or crawling Frequently spends time making repetitive motions Continuous fast pace, high step count, walking Frequently have hands in water, cleaning solutions, and other chemicals. Continuous carrying an IPad across a shoulder or in hand Structural Job Characteristics: High consequences for error Extremely high importance of being exact and accurate Routinely involves the importance of repeating same tasks PHYSICAL FACTORS: Dynamic Flexibility: Frequently able to repeatedly bend, stretch, or twist Often able to reach out with body and extremities Extent Flexibility: Able to frequently bend, stretch, twist, or reach with your body or extremities Physical Activity requirements: Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel. Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range. Physical presence onsite is essential OTHER JOB FACTORS Sensory Abilities: Finger/hand dexterity to be able to handle equipment, cell phone; computers Hearing and seeing Mathematical Reasoning: Ability to count carbs, calories, fluids, I/O, galley sheets, etc.; and other patient needs. Work Styles: Attention to Detail for all patient requests, needs, and issues. Cooperation and being pleasant and even tempered with patients, family members, doctors and co-workers. Integrity. Being honest and accountable for your actions
Overview Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA's IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service's closely monitored patient satisfaction scores. Responsibilities Will require, being receptive to, and positively accepting working variable shifts where needed to adequately care for patients and all other areas of nutritional services. Consistently serves each guest in a professional and efficient manner. Instructs each guest, visitor, and family member on the My Dining meal system. Delivers and picks up finished patient trays in a timely manner according to established time constraints. Inventories, records, checks for out-of-date items, and replaces floor stock at established par levels on their designated nursing unit as needed. Has knowledge of My Dining processes and all diet restrictions utilized by the patient, family member, or friend. Have an issued Ascom phone, IPad, and scanner, with them while on duty. Uses Meditech and views their status board often for updates regarding patient needs and limitations. Delivers between meal nourishments (when needed) directly to each guest. Responsible for Quality Assurance control points for the My Dining system ensuring all actions reflects goal of achieving a "5" on patient satisfaction goals including active P.I. meal round surveys. Must participate as a team member by anticipating guest/team member needs and being proactive to the concern, i.e. - Every patient; on every floor/nursing unit; for all meals. Working in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc., daily as needed. Demonstrates computer literacy to use an IPad computer and its software and Ascom phones. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned regardless of assigned position for that day to ensure uninterrupted services. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school graduate or equivalent preferred. Must be able to read and write legibly, speak, and comprehend English and be able to follow written and oral instructions. Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction, with different levels of patients, patient's families, doctor's, nursing, and other staff within the hospital setting. Knowledge and experience working with IPads and P.C.'s is strongly recommended. Working with IPads and computers and using cell-like phones are required. This position will require strong customer relations, communication, prioritization, time management and multi-task skills. Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test. WORKING CONDITIONS WORK CONTEXT: Interpersonal Relationships: Continually have contact with others Frequently deal with external and internal customers Occasionally deal with unpleasant, irrational, or angry people Frequently work with a group, team, or co-workers Physical Work Conditions: Works Indoors in an environmentally controlled conditions Frequently works in physical proximity to others Occasionally will require using PPE's to enter patient rooms Very frequently spends time bending or twisting the body Routinely spends time, kneeling, crouching, stooping, or crawling Frequently spends time making repetitive motions Continuous fast pace, high step count, walking Frequently have hands in water, cleaning solutions, and other chemicals. Continuous carrying an IPad across a shoulder or in hand Structural Job Characteristics: High consequences for error Extremely high importance of being exact and accurate Routinely involves the importance of repeating same tasks PHYSICAL FACTORS: Dynamic Flexibility: Frequently able to repeatedly bend, stretch, or twist Often able to reach out with body and extremities Extent Flexibility: Able to frequently bend, stretch, twist, or reach with your body or extremities Physical Activity requirements: Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel. Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range. Physical presence onsite is essential OTHER JOB FACTORS Sensory Abilities: Finger/hand dexterity to be able to handle equipment, cell phone; computers Hearing and seeing Mathematical Reasoning: Ability to count carbs, calories, fluids, I/O, galley sheets, etc.; and other patient needs. Work Styles: Attention to Detail for all patient requests, needs, and issues. Cooperation and being pleasant and even tempered with patients, family members, doctors and co-workers. Integrity. Being honest and accountable for your actions
Mar 02, 2024
Full time
Overview Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA's IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service's closely monitored patient satisfaction scores. Responsibilities Will require, being receptive to, and positively accepting working variable shifts where needed to adequately care for patients and all other areas of nutritional services. Consistently serves each guest in a professional and efficient manner. Instructs each guest, visitor, and family member on the My Dining meal system. Delivers and picks up finished patient trays in a timely manner according to established time constraints. Inventories, records, checks for out-of-date items, and replaces floor stock at established par levels on their designated nursing unit as needed. Has knowledge of My Dining processes and all diet restrictions utilized by the patient, family member, or friend. Have an issued Ascom phone, IPad, and scanner, with them while on duty. Uses Meditech and views their status board often for updates regarding patient needs and limitations. Delivers between meal nourishments (when needed) directly to each guest. Responsible for Quality Assurance control points for the My Dining system ensuring all actions reflects goal of achieving a "5" on patient satisfaction goals including active P.I. meal round surveys. Must participate as a team member by anticipating guest/team member needs and being proactive to the concern, i.e. - Every patient; on every floor/nursing unit; for all meals. Working in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc., daily as needed. Demonstrates computer literacy to use an IPad computer and its software and Ascom phones. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned regardless of assigned position for that day to ensure uninterrupted services. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school graduate or equivalent preferred. Must be able to read and write legibly, speak, and comprehend English and be able to follow written and oral instructions. Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction, with different levels of patients, patient's families, doctor's, nursing, and other staff within the hospital setting. Knowledge and experience working with IPads and P.C.'s is strongly recommended. Working with IPads and computers and using cell-like phones are required. This position will require strong customer relations, communication, prioritization, time management and multi-task skills. Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test. WORKING CONDITIONS WORK CONTEXT: Interpersonal Relationships: Continually have contact with others Frequently deal with external and internal customers Occasionally deal with unpleasant, irrational, or angry people Frequently work with a group, team, or co-workers Physical Work Conditions: Works Indoors in an environmentally controlled conditions Frequently works in physical proximity to others Occasionally will require using PPE's to enter patient rooms Very frequently spends time bending or twisting the body Routinely spends time, kneeling, crouching, stooping, or crawling Frequently spends time making repetitive motions Continuous fast pace, high step count, walking Frequently have hands in water, cleaning solutions, and other chemicals. Continuous carrying an IPad across a shoulder or in hand Structural Job Characteristics: High consequences for error Extremely high importance of being exact and accurate Routinely involves the importance of repeating same tasks PHYSICAL FACTORS: Dynamic Flexibility: Frequently able to repeatedly bend, stretch, or twist Often able to reach out with body and extremities Extent Flexibility: Able to frequently bend, stretch, twist, or reach with your body or extremities Physical Activity requirements: Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel. Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range. Physical presence onsite is essential OTHER JOB FACTORS Sensory Abilities: Finger/hand dexterity to be able to handle equipment, cell phone; computers Hearing and seeing Mathematical Reasoning: Ability to count carbs, calories, fluids, I/O, galley sheets, etc.; and other patient needs. Work Styles: Attention to Detail for all patient requests, needs, and issues. Cooperation and being pleasant and even tempered with patients, family members, doctors and co-workers. Integrity. Being honest and accountable for your actions