Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam New Emeril's Brasserie restaurant opening October 2023 at Harrah's New Orleans Casino Apply now to join the opening team Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Mar 27, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam New Emeril's Brasserie restaurant opening October 2023 at Harrah's New Orleans Casino Apply now to join the opening team Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Job Description When it comes to experiencing nature on its grandest scale, look no further than Grand Canyon Lodge located in Grand Canyon National Park, Arizona. Here, at the North Rim of the canyon, you can experience what few get to enjoy, with incomparable formations and scenic views of this 7th wonder of the world. We?re looking for an artist in disguise, a jack-of-all-trades, or better yet, a Host/ Hostess! That someone special will be the first impression our customers have and the lasting impression of customer service they leave with. In this role all about social connection, a smile and sincere greeting goes a long way. If you?re organized, empathetic, and work efficiently, this is the job for you. Not only will you help greet and seat guests at dining locations, but you?ll also play a key role in providing general help to guests and solving any issues to make sure our customers leave happily. Making connections with others in an instant is truly an art form, and with your wizarding skills, you?ll succeed on our team. Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs. Job Responsibilities ? Greets guests as they arrive seat them accordingly ensuring the optimum use of tables ? Ensures any special needs or requests for diners are accommodated and arranged ? Maintains the appearance and cleanliness of the front-of-house environment ? Escalates any guest needs or concerns as necessary ? Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations ? Maintains excellent guest service and positive demeanor towards guests, clients, co-workers, etc. ? Adaptable to guest needs ? Adheres to Aramark safety policies and procedures including proper food safety and sanitation At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous host/hostess or food service experience preferred Demonstrates excellent guest service skills Demonstrates excellent communication and interpersonal skills, both written and verbal Demonstrates strong organizational skills, accuracy, and attention to detail The ideal candidate has a flexible schedule to work evenings, weekends, and holidays Enjoys working in a lively environment Must be able to obtain food safety certification This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Mar 19, 2024
Full time
Job Description When it comes to experiencing nature on its grandest scale, look no further than Grand Canyon Lodge located in Grand Canyon National Park, Arizona. Here, at the North Rim of the canyon, you can experience what few get to enjoy, with incomparable formations and scenic views of this 7th wonder of the world. We?re looking for an artist in disguise, a jack-of-all-trades, or better yet, a Host/ Hostess! That someone special will be the first impression our customers have and the lasting impression of customer service they leave with. In this role all about social connection, a smile and sincere greeting goes a long way. If you?re organized, empathetic, and work efficiently, this is the job for you. Not only will you help greet and seat guests at dining locations, but you?ll also play a key role in providing general help to guests and solving any issues to make sure our customers leave happily. Making connections with others in an instant is truly an art form, and with your wizarding skills, you?ll succeed on our team. Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs. Job Responsibilities ? Greets guests as they arrive seat them accordingly ensuring the optimum use of tables ? Ensures any special needs or requests for diners are accommodated and arranged ? Maintains the appearance and cleanliness of the front-of-house environment ? Escalates any guest needs or concerns as necessary ? Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations ? Maintains excellent guest service and positive demeanor towards guests, clients, co-workers, etc. ? Adaptable to guest needs ? Adheres to Aramark safety policies and procedures including proper food safety and sanitation At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous host/hostess or food service experience preferred Demonstrates excellent guest service skills Demonstrates excellent communication and interpersonal skills, both written and verbal Demonstrates strong organizational skills, accuracy, and attention to detail The ideal candidate has a flexible schedule to work evenings, weekends, and holidays Enjoys working in a lively environment Must be able to obtain food safety certification This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
JOB REQUIREMENTS To include but not limited to Greeting guests in a positive, friendly manner and making them feel welcome. Anticipating the guests' needs and responding appropriately with a sense of urgency. Maintaining a level of professionalism, that will make guests want to return. Bidding farewell to guests, using guest's name when known, and encourage them to return. Control the flow of guests coming into the restaurant, bar and lounge under pressure. Overseeing daily restaurant reservations, pre-assigning seating where necessary. Answering telephone and directing calls where necessary. Communicating with staff regarding VIPs, special orders, cake orders, special requests, large parties, etc - responsible for conveying all such information to management. Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees. Participate in weekly marketing requirements Adhere to weekly table and guest list requirements Assist in developing restaurant database through networking and completing data cards. Encourage guests to make weekly table reservations Build and establish a personal clienteles. Performing all opening and closing duties, based upon shift assignment. Cleaning menu covers, replacing inserts and general tidiness of podium area where necessary. Shutting down podium, forwarding phones to voice-loop and stacking menus at end of shift. Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department. Other duties as assigned QUALIFICATIONS: (Include equipment knowledge/use) 1 year experience as a hostess in a similar, high-volume restaurant environment or 6 months experience in a fine dining establishment required. 1 Year experience in marketing nightclubs, restaurants and/or related experience in a Retail or marketing internship or related university marketing course preferred. Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media Good communication skills; multilingual is a plus. Must be able to speak and to read in English proficiently. Ability to program and operate a multi-line telephone Basic computer skills and experience with POS systems and cash handling skills Ability to work as part of a team in a high stress & high-volume environment. Ability to follow directions well, make quick decisions, and keep organized while under pressure. Positive attitude, self motivated, energetic and is a willing learner. Ability to perform a variety of duties with extreme care, concern and detail. Professionally groomed in a manner consistent with department grooming standards. Physically able to walk without assistance and stand on various surfaces for an extended period of time.
Mar 18, 2024
Full time
JOB REQUIREMENTS To include but not limited to Greeting guests in a positive, friendly manner and making them feel welcome. Anticipating the guests' needs and responding appropriately with a sense of urgency. Maintaining a level of professionalism, that will make guests want to return. Bidding farewell to guests, using guest's name when known, and encourage them to return. Control the flow of guests coming into the restaurant, bar and lounge under pressure. Overseeing daily restaurant reservations, pre-assigning seating where necessary. Answering telephone and directing calls where necessary. Communicating with staff regarding VIPs, special orders, cake orders, special requests, large parties, etc - responsible for conveying all such information to management. Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees. Participate in weekly marketing requirements Adhere to weekly table and guest list requirements Assist in developing restaurant database through networking and completing data cards. Encourage guests to make weekly table reservations Build and establish a personal clienteles. Performing all opening and closing duties, based upon shift assignment. Cleaning menu covers, replacing inserts and general tidiness of podium area where necessary. Shutting down podium, forwarding phones to voice-loop and stacking menus at end of shift. Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department. Other duties as assigned QUALIFICATIONS: (Include equipment knowledge/use) 1 year experience as a hostess in a similar, high-volume restaurant environment or 6 months experience in a fine dining establishment required. 1 Year experience in marketing nightclubs, restaurants and/or related experience in a Retail or marketing internship or related university marketing course preferred. Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media Good communication skills; multilingual is a plus. Must be able to speak and to read in English proficiently. Ability to program and operate a multi-line telephone Basic computer skills and experience with POS systems and cash handling skills Ability to work as part of a team in a high stress & high-volume environment. Ability to follow directions well, make quick decisions, and keep organized while under pressure. Positive attitude, self motivated, energetic and is a willing learner. Ability to perform a variety of duties with extreme care, concern and detail. Professionally groomed in a manner consistent with department grooming standards. Physically able to walk without assistance and stand on various surfaces for an extended period of time.
IHOP Host/Hostess/Cashier Job Description Department: Host/Hostess/Cashier Reports To: IHOP General Manager Job Summary Greet and seat guests promptly, cheerfully and courteously. Take guest remittance as required and make every effort to ensure the quality of the guest's dining experience. Essential Duties and Responsibilities Develop and maintain professional functional working relations with IHOP Team Members and guests. Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available. Rotate station seating to ensure the quality of guest service. May handle guest complaints, inquire about dining experience, thank guests and invite them to return. Handle all cash in accurate and responsible manner. Take register readings, make interim cash reports, and count cash registers receipts. Answer the telephone, take messages, and take and complete all To Go orders. Maintain guest checks in numerical order. Maintain a waiting list as necessary. Check restrooms every 30 minutes to ensure proper stock levels and cleanliness. Clear, clean and reset tables and clean chairs, booths and floors after guests leave. Comply with IHOP and Liberty uniform and appearance standards. Perform other duties as assigned. Teamwork and Communication Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Cleanliness Maintains a high standard of cleanliness. Perform cleaning duties according to posted cleaning charts. Occupational Health & Safety Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Requirements Physically capable of standing for long hours. Ability to read, write and speak English language. Must be willing to cover shifts when needed. Must be willing to work evenings, weekends, and holidays as needed. Must pass background check. Disclaimer: The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Mar 12, 2024
Full time
IHOP Host/Hostess/Cashier Job Description Department: Host/Hostess/Cashier Reports To: IHOP General Manager Job Summary Greet and seat guests promptly, cheerfully and courteously. Take guest remittance as required and make every effort to ensure the quality of the guest's dining experience. Essential Duties and Responsibilities Develop and maintain professional functional working relations with IHOP Team Members and guests. Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available. Rotate station seating to ensure the quality of guest service. May handle guest complaints, inquire about dining experience, thank guests and invite them to return. Handle all cash in accurate and responsible manner. Take register readings, make interim cash reports, and count cash registers receipts. Answer the telephone, take messages, and take and complete all To Go orders. Maintain guest checks in numerical order. Maintain a waiting list as necessary. Check restrooms every 30 minutes to ensure proper stock levels and cleanliness. Clear, clean and reset tables and clean chairs, booths and floors after guests leave. Comply with IHOP and Liberty uniform and appearance standards. Perform other duties as assigned. Teamwork and Communication Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Cleanliness Maintains a high standard of cleanliness. Perform cleaning duties according to posted cleaning charts. Occupational Health & Safety Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Requirements Physically capable of standing for long hours. Ability to read, write and speak English language. Must be willing to cover shifts when needed. Must be willing to work evenings, weekends, and holidays as needed. Must pass background check. Disclaimer: The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Mar 11, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Mar 09, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Here at Redhawk Gastropub, we are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: High school diploma or equivalent preferred. Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment. Restaurant experience a plus.
Mar 27, 2024
Full time
Here at Redhawk Gastropub, we are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: High school diploma or equivalent preferred. Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment. Restaurant experience a plus.
A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Welcome guests and ascertain their dining needs Seat guests and manage the seating chart Monitor restaurant activity to determine seating and dining flow Perform opening and closing duties, as needed Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Ensure knowledge of menu Respond to guest inquiries and requests in a timely, friendly and efficient manner Assist fellow team members and other departments wherever necessary to maintain positive working relationships What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands () . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job: Bars and Restaurants Title: Host Person - PT Casa Marina Location: null Requisition ID: HOT0AGQ6 EOE/AA/Disabled/Veterans
Mar 25, 2024
Full time
A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Welcome guests and ascertain their dining needs Seat guests and manage the seating chart Monitor restaurant activity to determine seating and dining flow Perform opening and closing duties, as needed Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Ensure knowledge of menu Respond to guest inquiries and requests in a timely, friendly and efficient manner Assist fellow team members and other departments wherever necessary to maintain positive working relationships What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands () . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job: Bars and Restaurants Title: Host Person - PT Casa Marina Location: null Requisition ID: HOT0AGQ6 EOE/AA/Disabled/Veterans
JOB SUMMARY:Responsible to greet guests in an upbeat, friendly and courteous manner. .ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Answer incoming reservation calls. Complete reservations in the computerized reservation system. Keep abreast of all food & beverage venues and menus. Check availability on a continuous basis. Perform other related duties as assigned. Greet guest in a warm and friendly manner. Answer the telephone and facilitate guest requests. Using the table management system, manage incoming reservations and venue floor. Assist with daily administrative work as per direction of the venue manager. Perform other related duties as assigned. PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Knowledge of basic food and beverage products. Ability to perform basic/intermediate math skills. Ability to operate office equipment and Table Management system. Ability to read, write, and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructions QUALIFICATIONS: Relevant experience in high-quality, high volume operation preferred. EDUCATION:High School education or equivalent. LICENSE/CERTIFICATE:Food Safety Team Member Training required.Training for Intervention Procedures (TIPS) required. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Prolonged standing and sitting. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range. TYPICAL WORKINGCONDITIONS: Work may be performed in small area having a three-foot access. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Mar 23, 2024
Full time
JOB SUMMARY:Responsible to greet guests in an upbeat, friendly and courteous manner. .ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Answer incoming reservation calls. Complete reservations in the computerized reservation system. Keep abreast of all food & beverage venues and menus. Check availability on a continuous basis. Perform other related duties as assigned. Greet guest in a warm and friendly manner. Answer the telephone and facilitate guest requests. Using the table management system, manage incoming reservations and venue floor. Assist with daily administrative work as per direction of the venue manager. Perform other related duties as assigned. PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Knowledge of basic food and beverage products. Ability to perform basic/intermediate math skills. Ability to operate office equipment and Table Management system. Ability to read, write, and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructions QUALIFICATIONS: Relevant experience in high-quality, high volume operation preferred. EDUCATION:High School education or equivalent. LICENSE/CERTIFICATE:Food Safety Team Member Training required.Training for Intervention Procedures (TIPS) required. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Prolonged standing and sitting. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range. TYPICAL WORKINGCONDITIONS: Work may be performed in small area having a three-foot access. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
The Manager's Reception Host at the Holiday Inn Express in North Platte plays a pivotal role in creating memorable experiences for our guests during their stay. You will be responsible for managing the hotel's Manager's Reception, ensuring that guests have an enjoyable and relaxing time in our hospitality space. Guest satisfaction and safety is of paramount importance. Attendants are expected to interact with hotel guests and co-workers in a positive, friendly manner. A winning smile, positive attitude and the ability to work independently are a must! Hours are Monday through Thursday from 4 pm to 8 pm. Starting pay for this job is $15 to $16 per hour, plus tips. Primary Duties Hospitality: Greet guests warmly as they enter the reception area, making them feel welcome and valued. Provide assistance and information regarding the reception offerings, hotel amenities, and local attractions.Event Coordination: Plan and execute the reception, including setup and breakdown of the area and ensuring that all necessary supplies and refreshments are available.Customer Service: Anticipate and address guests' needs and preferences promptly and professionally. Handle any guest inquiries, requests, or concerns in a courteous and efficient manner, striving to exceed their expectations.Beverage Service: Serve alcoholic and non-alcoholic beverages according to hotel policies and legal regulations. Ensure responsible alcohol service by verifying guests' age and monitoring their consumption to prevent overindulgence.Food Service: Coordinate the service of light snacks, appetizers, or hors d'oeuvres during the Managers Reception. Ensure that food presentation is appealing, and replenish supplies as needed to maintain a high-quality experience.Cleanliness and Maintenance: Maintain cleanliness and orderliness in the reception area throughout the event. Regularly monitor and restock supplies, clean tables and surfaces, and promptly address any spills or messes to uphold hygiene standards.Communication: Effectively communicate with other hotel staff members to coordinate guest services and resolve any issues that may arise. Keep management informed of any feedback, suggestions, or incidents related to Managers Reception.Sales and Promotion: Promote hotel amenities, services, and special offers during the reception to encourage guest engagement and enhance their overall experience. Upsell additional services when appropriate, ie: business trips, group stays. Safety and Security: Adhere to hotel safety and security procedures at all times to ensure the well-being of guests and staff. Remain vigilant and proactive in identifying and addressing any potential hazards or risks during the reception.Professionalism: Maintain a professional appearance and demeanor at all times, reflecting the hotel's brand values of excellence and hospitality. Demonstrate a positive attitude, enthusiasm, and passion for providing exceptional guest service.
Mar 20, 2024
Full time
The Manager's Reception Host at the Holiday Inn Express in North Platte plays a pivotal role in creating memorable experiences for our guests during their stay. You will be responsible for managing the hotel's Manager's Reception, ensuring that guests have an enjoyable and relaxing time in our hospitality space. Guest satisfaction and safety is of paramount importance. Attendants are expected to interact with hotel guests and co-workers in a positive, friendly manner. A winning smile, positive attitude and the ability to work independently are a must! Hours are Monday through Thursday from 4 pm to 8 pm. Starting pay for this job is $15 to $16 per hour, plus tips. Primary Duties Hospitality: Greet guests warmly as they enter the reception area, making them feel welcome and valued. Provide assistance and information regarding the reception offerings, hotel amenities, and local attractions.Event Coordination: Plan and execute the reception, including setup and breakdown of the area and ensuring that all necessary supplies and refreshments are available.Customer Service: Anticipate and address guests' needs and preferences promptly and professionally. Handle any guest inquiries, requests, or concerns in a courteous and efficient manner, striving to exceed their expectations.Beverage Service: Serve alcoholic and non-alcoholic beverages according to hotel policies and legal regulations. Ensure responsible alcohol service by verifying guests' age and monitoring their consumption to prevent overindulgence.Food Service: Coordinate the service of light snacks, appetizers, or hors d'oeuvres during the Managers Reception. Ensure that food presentation is appealing, and replenish supplies as needed to maintain a high-quality experience.Cleanliness and Maintenance: Maintain cleanliness and orderliness in the reception area throughout the event. Regularly monitor and restock supplies, clean tables and surfaces, and promptly address any spills or messes to uphold hygiene standards.Communication: Effectively communicate with other hotel staff members to coordinate guest services and resolve any issues that may arise. Keep management informed of any feedback, suggestions, or incidents related to Managers Reception.Sales and Promotion: Promote hotel amenities, services, and special offers during the reception to encourage guest engagement and enhance their overall experience. Upsell additional services when appropriate, ie: business trips, group stays. Safety and Security: Adhere to hotel safety and security procedures at all times to ensure the well-being of guests and staff. Remain vigilant and proactive in identifying and addressing any potential hazards or risks during the reception.Professionalism: Maintain a professional appearance and demeanor at all times, reflecting the hotel's brand values of excellence and hospitality. Demonstrate a positive attitude, enthusiasm, and passion for providing exceptional guest service.
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Mar 20, 2024
Full time
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
We are looking to grow our Host/Hostess Team! SUMMARY Greet and seat guests promptly, cheerfully and courteously. Take guest remittance as required and make every effort to ensure the quality of the guest's dining experience. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develop and maintain professional functional working relationships with IHOP Team Members and guests. • Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available. • Rotate station seating to ensure the quality of guest service. • May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return. • Handle cash in an accurate and responsible manner. • Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies. • Answer the telephone, take messages, and take and complete all To Go orders. • Maintain guest checks in numerical order. • Maintain a waiting list as necessary. • Check restrooms every 30 minutes to ensure proper stock levels and cleanliness. • Clear, clean and reset tables and clean chairs, booths and floors after guests leave. • Perform cleaning duties according to posted cleaning charts. • Comply with IHOP uniform and appearance standards per IHOP SOP guidelines. • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor. Benefits: Competitive Pay Flexible Hours Extensive Training Advancement Opportunities Paid Sick Time Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member regularly is required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and climb or balance. The Team Member frequently is required to stand, walk, stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The Team Member occasionally must lift and/or move up to 25 pounds. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Prior experience or training is desired, but may not be required. LANGUAGE SKILLS Ability to read and comprehend instructions, correspondence and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, instructions, warning and safety labels, and communicate with others. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Mar 19, 2024
Full time
We are looking to grow our Host/Hostess Team! SUMMARY Greet and seat guests promptly, cheerfully and courteously. Take guest remittance as required and make every effort to ensure the quality of the guest's dining experience. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develop and maintain professional functional working relationships with IHOP Team Members and guests. • Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available. • Rotate station seating to ensure the quality of guest service. • May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return. • Handle cash in an accurate and responsible manner. • Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies. • Answer the telephone, take messages, and take and complete all To Go orders. • Maintain guest checks in numerical order. • Maintain a waiting list as necessary. • Check restrooms every 30 minutes to ensure proper stock levels and cleanliness. • Clear, clean and reset tables and clean chairs, booths and floors after guests leave. • Perform cleaning duties according to posted cleaning charts. • Comply with IHOP uniform and appearance standards per IHOP SOP guidelines. • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor. Benefits: Competitive Pay Flexible Hours Extensive Training Advancement Opportunities Paid Sick Time Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member regularly is required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and climb or balance. The Team Member frequently is required to stand, walk, stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The Team Member occasionally must lift and/or move up to 25 pounds. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Prior experience or training is desired, but may not be required. LANGUAGE SKILLS Ability to read and comprehend instructions, correspondence and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, instructions, warning and safety labels, and communicate with others. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
SUMMARY: Lead Cabana Host are responsible for greeting and assisting guests. A Lead Cabana Host will assist in making guests reservations and/or changes as needed as well as taking payments made through the reservation system. Ensure Cabana host/hostess has arrived and oversee opening, operating, and closing procedures. Lead Cabana Host will handle guest issues, refunds and any host issues as they arise. Lead Hosts are to ensure proper training and retraining of all new and current hosts. Also to monitor labor and make cuts when necessary. Hosts are to supply guests with fresh towels, water, take and fill guest's orders, check on guests regularly. While interacting with guest the cabana host/hostess must always maintain the proper and professional decorum and appearance. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Keep the Cabanas clean and organized to ensure highest level of customer service. Report any maintenance issue immediately and any clean any spills, trash immediately. This includes beside and behind all cabanas. Maintain product inventory at par levels, assuring proper rotation, storage of products and control of flow of inventory of cabana products. Oversee and manage daily staffing needs. Complete mastery of all duties relative to the Cabanas. Comply with all applicable company policies and procedures - including, but not limited to: uniform and personal cleanliness requirements, documenting and reporting Associate injuries, corrective action, associate reviews and all those as reflected in and apart from the Company handbook. Facilitate training of new and current employees as needed All other duties as assigned by management SUPERVISORY RESPONSIBILITIES: Assists the supervisor and manager on shift with day to day tasks and operations. Duties can consist of rule enforcement, employee safety and guest safety, and guest resolution. EDUCATION and/or EXPERIENCE: Level 2 Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Level 2 Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Level 1 Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY: Level 2 Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: ServSafe Certification TABC permit Valid Tennessee Driver's License or ability to obtain one within 30 days of employment QUALIFICATIONS: Strong leadership skills and ability to motivate people Requires good negotiation and listening skills Ability to act independently with little supervision Knowledge of food and beverage menus, food preparation and presentation Hands on manager, well organized, detail oriented, creative thinker Skilled in problem solving and staff training Efficiently handle multiple duties Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator Requires a good understanding of company policies and procedures Ability to handle stressful situations Good attendance and punctual Exhibits professionalism Exhibits good grooming habits. Wears the proper uniform. Works efficiently. Follows all resort and office policies and standard operating procedures. Conducts themselves in a professional manner with a positive attitude. All other duties assigned by manager PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities: While performing the duties of this job, the employee is required to: Regularly stand, walk, use hands to finger handle and/or feel, reach with hands and/or arms and talk and/or hear Frequently sit, stoop, kneel, crouch and/or crawl and taste and/or smell Occasionally climb and/or balance Lifting Activities: While performing the duties of this job, the employee is required to: Regularly lift up to 10 pounds Frequently lift up to 50 pounds with assistance Vision Requirements: Close vision, peripheral vision, depth perception and ability to adjust focus WORK ENVIRONMENT: Regularly exposed to wet and/or humid conditions (Non-Weather) and moving mechanical parts Frequently exposed to outdoor weather conditions, extreme cold (Non-Weather) and extreme heat (Non-Weather) Occasionally exposed to fumes and/or airborne particle and toxic and/or caustic chemicals Noise Levels: Moderate Other details Pay Type Hourly Apply Now
Mar 19, 2024
Full time
SUMMARY: Lead Cabana Host are responsible for greeting and assisting guests. A Lead Cabana Host will assist in making guests reservations and/or changes as needed as well as taking payments made through the reservation system. Ensure Cabana host/hostess has arrived and oversee opening, operating, and closing procedures. Lead Cabana Host will handle guest issues, refunds and any host issues as they arise. Lead Hosts are to ensure proper training and retraining of all new and current hosts. Also to monitor labor and make cuts when necessary. Hosts are to supply guests with fresh towels, water, take and fill guest's orders, check on guests regularly. While interacting with guest the cabana host/hostess must always maintain the proper and professional decorum and appearance. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Keep the Cabanas clean and organized to ensure highest level of customer service. Report any maintenance issue immediately and any clean any spills, trash immediately. This includes beside and behind all cabanas. Maintain product inventory at par levels, assuring proper rotation, storage of products and control of flow of inventory of cabana products. Oversee and manage daily staffing needs. Complete mastery of all duties relative to the Cabanas. Comply with all applicable company policies and procedures - including, but not limited to: uniform and personal cleanliness requirements, documenting and reporting Associate injuries, corrective action, associate reviews and all those as reflected in and apart from the Company handbook. Facilitate training of new and current employees as needed All other duties as assigned by management SUPERVISORY RESPONSIBILITIES: Assists the supervisor and manager on shift with day to day tasks and operations. Duties can consist of rule enforcement, employee safety and guest safety, and guest resolution. EDUCATION and/or EXPERIENCE: Level 2 Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Level 2 Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Level 1 Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY: Level 2 Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: ServSafe Certification TABC permit Valid Tennessee Driver's License or ability to obtain one within 30 days of employment QUALIFICATIONS: Strong leadership skills and ability to motivate people Requires good negotiation and listening skills Ability to act independently with little supervision Knowledge of food and beverage menus, food preparation and presentation Hands on manager, well organized, detail oriented, creative thinker Skilled in problem solving and staff training Efficiently handle multiple duties Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator Requires a good understanding of company policies and procedures Ability to handle stressful situations Good attendance and punctual Exhibits professionalism Exhibits good grooming habits. Wears the proper uniform. Works efficiently. Follows all resort and office policies and standard operating procedures. Conducts themselves in a professional manner with a positive attitude. All other duties assigned by manager PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities: While performing the duties of this job, the employee is required to: Regularly stand, walk, use hands to finger handle and/or feel, reach with hands and/or arms and talk and/or hear Frequently sit, stoop, kneel, crouch and/or crawl and taste and/or smell Occasionally climb and/or balance Lifting Activities: While performing the duties of this job, the employee is required to: Regularly lift up to 10 pounds Frequently lift up to 50 pounds with assistance Vision Requirements: Close vision, peripheral vision, depth perception and ability to adjust focus WORK ENVIRONMENT: Regularly exposed to wet and/or humid conditions (Non-Weather) and moving mechanical parts Frequently exposed to outdoor weather conditions, extreme cold (Non-Weather) and extreme heat (Non-Weather) Occasionally exposed to fumes and/or airborne particle and toxic and/or caustic chemicals Noise Levels: Moderate Other details Pay Type Hourly Apply Now
Description: Thirsty's Brew Pub & Grill is now accepting applications for Host/Hostess positions. Thirsty's team constantly works towards creating space for customers to relax, dine, drink and socialize in a warm, comfortable setting with multiple sports viewing options. WE ARE ALWAYS LOOKING FOR TEAM MEMBERS THAT CAN HELP US ACCOMPLISH THAT! Thirsty's is looking for friendly, energetic, fun, organized people that have a drive for providing a great customer experience, each and every time! We offer competitive wages, food discounts, flexible schedules, and a great group of people to work with that proudly represent our brand. No experience necessary, we train extensively. Applications are taken online by clicking the APPLY NOW tab.
Mar 19, 2024
Full time
Description: Thirsty's Brew Pub & Grill is now accepting applications for Host/Hostess positions. Thirsty's team constantly works towards creating space for customers to relax, dine, drink and socialize in a warm, comfortable setting with multiple sports viewing options. WE ARE ALWAYS LOOKING FOR TEAM MEMBERS THAT CAN HELP US ACCOMPLISH THAT! Thirsty's is looking for friendly, energetic, fun, organized people that have a drive for providing a great customer experience, each and every time! We offer competitive wages, food discounts, flexible schedules, and a great group of people to work with that proudly represent our brand. No experience necessary, we train extensively. Applications are taken online by clicking the APPLY NOW tab.
Description: PURPOSE: The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of Glory Days Grill by their exchange with the host. As guests arrive, the host assesses the dining room and, if an accommodating table is available, escorts the guests to the dining room. Upon returning to the station, hostesses also make any necessary changes to the dining room seating chart. ESSENTIAL JOB FUNCTIONS: Hosts must be 16 or older and meet the local requirements for working in a food service establishment that serves alcohol. A certain amount of preparation and maintenance will also be required. Management will inform employees of these duties during the training period. RELATIONSHIPS: The hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. Hosts should be comfortable and at ease with Guests in an efficient, friendly and polite manner. The quality of service is very much a part of the atmosphere and experience of Glory Days Grill. Guests are our number one priority. The key to our operation's success is teamwork. Help out when necessary and do not be afraid to ask for help if you are busy. Because we take pride in our operation, we ask that hosts monitor the quality and appearance of our products. Hosting Staff is asked to notify a manager at once if things that are not up to our standards or if any equipment is not functioning properly. Requirements: DUTIES/RESPONSIBILITIES: Quantity of Work: Maintains quality standards of products and procedures while working quickly, efficiently, and productively through the shift. Looks for work to do when time permits. Job Knowledge: Job behavior indicates a thorough knowledge of food standards, job procedures and equipment use. Keeps current with procedural changes. Teamwork, Attitude & Initiative Helps other staff members provide guest service. Personally offers to help when time permits. Always a team player: Works to create a harmonious work environment. Performs any task as specifically assigned by management. Train new employees and managers-in-training as requested by management. Cost Management: Uses company assets in the most efficient manner. Avoids/minimizes waste and breakage. Sanitation: Consistently washes hands and restrains hair. Works in a neat, clean and orderly manner. Practices food safety standards at all times. Assists in the sanitation and organization of all storage areas and workstations. Side work: Completes assigned side work in a timely manner. Sets up and breaks down assigned station per standard. Completes assigned projects from management. Dependability &Punctuality/Attendance: Comes to work on time as scheduled. Minimal absenteeism. When absent, informs management in a timely manner. Attends scheduled meetings. Personal Conduct & Appearance: Comes to work in a proper, clean uniform. Maintains appropriate grooming and hygiene standards. Follows standards of conduct, and all procedures, systems, and rules communicated by management. Safety: Works carefully and safely. Helps others work safely by being alert to and taking action regarding safety hazards (such as spills). Uses equipment safely. Additional Info: Glory Days Grill restaurants are a busy, fast-paced, and active work environment. In a normal restaurant environment, and in particular Glory Days Grill, there may be physical discomfort due to temperature and noise.
Mar 19, 2024
Full time
Description: PURPOSE: The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of Glory Days Grill by their exchange with the host. As guests arrive, the host assesses the dining room and, if an accommodating table is available, escorts the guests to the dining room. Upon returning to the station, hostesses also make any necessary changes to the dining room seating chart. ESSENTIAL JOB FUNCTIONS: Hosts must be 16 or older and meet the local requirements for working in a food service establishment that serves alcohol. A certain amount of preparation and maintenance will also be required. Management will inform employees of these duties during the training period. RELATIONSHIPS: The hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. Hosts should be comfortable and at ease with Guests in an efficient, friendly and polite manner. The quality of service is very much a part of the atmosphere and experience of Glory Days Grill. Guests are our number one priority. The key to our operation's success is teamwork. Help out when necessary and do not be afraid to ask for help if you are busy. Because we take pride in our operation, we ask that hosts monitor the quality and appearance of our products. Hosting Staff is asked to notify a manager at once if things that are not up to our standards or if any equipment is not functioning properly. Requirements: DUTIES/RESPONSIBILITIES: Quantity of Work: Maintains quality standards of products and procedures while working quickly, efficiently, and productively through the shift. Looks for work to do when time permits. Job Knowledge: Job behavior indicates a thorough knowledge of food standards, job procedures and equipment use. Keeps current with procedural changes. Teamwork, Attitude & Initiative Helps other staff members provide guest service. Personally offers to help when time permits. Always a team player: Works to create a harmonious work environment. Performs any task as specifically assigned by management. Train new employees and managers-in-training as requested by management. Cost Management: Uses company assets in the most efficient manner. Avoids/minimizes waste and breakage. Sanitation: Consistently washes hands and restrains hair. Works in a neat, clean and orderly manner. Practices food safety standards at all times. Assists in the sanitation and organization of all storage areas and workstations. Side work: Completes assigned side work in a timely manner. Sets up and breaks down assigned station per standard. Completes assigned projects from management. Dependability &Punctuality/Attendance: Comes to work on time as scheduled. Minimal absenteeism. When absent, informs management in a timely manner. Attends scheduled meetings. Personal Conduct & Appearance: Comes to work in a proper, clean uniform. Maintains appropriate grooming and hygiene standards. Follows standards of conduct, and all procedures, systems, and rules communicated by management. Safety: Works carefully and safely. Helps others work safely by being alert to and taking action regarding safety hazards (such as spills). Uses equipment safely. Additional Info: Glory Days Grill restaurants are a busy, fast-paced, and active work environment. In a normal restaurant environment, and in particular Glory Days Grill, there may be physical discomfort due to temperature and noise.
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an Oak Host. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Oak Host greets guests, monitors server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations. The host/hostess is responsible for understanding and promoting monthly promotions and daily specials to ensure that all guests have an enjoyable experience. May act as cashier. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. Effectively communicates concerns and information to supervisor and listens to communication from supervisor. Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. Observes and reports any and all unsafe behavior displayed by internal and external guests. Greets and seats guests, presents menus to guests, informs them of promotions and specials. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Takes names on waiting list, monitors restaurant server seating rotation/floor board plan. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Ensures waiting and foyer areas are kept clean. Acts as cashier as needed or assigned. May be assigned to various venues throughout the property depending on business needs. Assists other team members and departments to contribute to the best overall performance of the department. Upholds a Four Diamond & Four-Star service model. Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests. Regular punctual attendance. Ability to work required overtime. Excellent guest service and communication skills. Ability to read, write and communicate effectively in English. Superior attention to detail and accuracy. Troubleshooting and problem-solving abilities. Ability to meet strict deadlines. Ability to multi-task and remain organized. Must be able to maintain strict confidentiality, discreetness and tact at all times. Ability to deal effectively and interact well with team members and guests. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to adjust quickly to changing conditions. Ability to seek guidance when unsure. Ability to work with interruptions and/or distractions. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 1+ years food service experience preferred 1+ years guest service experience CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
Mar 19, 2024
Full time
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an Oak Host. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Oak Host greets guests, monitors server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations. The host/hostess is responsible for understanding and promoting monthly promotions and daily specials to ensure that all guests have an enjoyable experience. May act as cashier. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. Effectively communicates concerns and information to supervisor and listens to communication from supervisor. Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. Observes and reports any and all unsafe behavior displayed by internal and external guests. Greets and seats guests, presents menus to guests, informs them of promotions and specials. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Takes names on waiting list, monitors restaurant server seating rotation/floor board plan. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Ensures waiting and foyer areas are kept clean. Acts as cashier as needed or assigned. May be assigned to various venues throughout the property depending on business needs. Assists other team members and departments to contribute to the best overall performance of the department. Upholds a Four Diamond & Four-Star service model. Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests. Regular punctual attendance. Ability to work required overtime. Excellent guest service and communication skills. Ability to read, write and communicate effectively in English. Superior attention to detail and accuracy. Troubleshooting and problem-solving abilities. Ability to meet strict deadlines. Ability to multi-task and remain organized. Must be able to maintain strict confidentiality, discreetness and tact at all times. Ability to deal effectively and interact well with team members and guests. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to adjust quickly to changing conditions. Ability to seek guidance when unsure. Ability to work with interruptions and/or distractions. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 1+ years food service experience preferred 1+ years guest service experience CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
Description IMMEDIATELY HIRING Hosts Full & Part Time Opportunities Our Teammates Enjoy: •Great Pay •Overtime eligibility for full-time work over 40 hours/week •Paid Sick Leave benefits avaliable in applicable states •Benefits package with health, dental and life - View our full benefits page at •FREE Education assistance •Scratch kitchen •Authentic family recipes •Lots of other perks and discounts Job summary: Responsible for initial greeting and seating of guests, answering phones, taking messages and reservations, maintaining an accurate wait when necessary and bidding goodbye to all guests. Essential functions: Must be willing and able to: Determine proper amount of reservations to be accepted for each shift according to standing operating procedure Take all reservation calls and record necessary information Confirm applicable reservations according to standing operating procedure Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests Maintain an accurate head count of guests seated in each station Fill out completely all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call Check washrooms and coordinate with bus staff cleaning requirements Ensure that host desk and waiting area are kept clean and organized throughout the shift Sell and accurately account for gift certificate sales Move tables as needed for larger or smaller parties Relate to guests pleasantly and with good humor Communicate effectively with guests Must be willing and able to meet individual restaurant requirements in the following when that restaurant is on a wait: Accurately quote wait time within 5 minutes Efficiently assign tables appropriate for parties being seated Accurately fill out and maintain host/hostess control sheet Anticipate needs of scheduled special parties Communicate seating needs to service, bus and other host staff Cordially inform the guest about where to wait and how wait system works Everyone knows and loves Maggiano's - the food, the atmosphere and the family culture all make it a perfect place to dine AND a perfect place to work! Our dedication to providing the ultimate in guest service, extraordinary food and memorable experiences is why we were named America's Favorite Casual Dining Chain Requirements Qualification standards: Must provide a minimum of 1-year full service restaurant experience or the equivalent. Must have accurate mathematic skills. Menu and specials Restaurant layout including table numbers and station numbers Must be willing and able to: Meet personal schedule requirements punctually Be warm, sincere, outgoing in personality Stand for long periods of time while on duty Move safely throughout all areas of the restaurant Work amidst noise in confined crowded space Move chairs, transport high chairs and/or booster seats to tables when necessary Work nights, weekends and holidays Maggiano's Little Italy truly is a very special group of restaurants. Technically, we're a "chain," but in principle, we're more like an extended family. Each restaurant is similar in menu and philosophy but is built to reflect the history of its host city. Inside, high-energy, full-service dining rooms reminiscent of pre-war Little Italy, elegant banquet facilities and customer-friendly carryout leave no doubt you're visiting an authentic Maggiano's Little Italy restaurant. equal opportunity employer
Mar 19, 2024
Full time
Description IMMEDIATELY HIRING Hosts Full & Part Time Opportunities Our Teammates Enjoy: •Great Pay •Overtime eligibility for full-time work over 40 hours/week •Paid Sick Leave benefits avaliable in applicable states •Benefits package with health, dental and life - View our full benefits page at •FREE Education assistance •Scratch kitchen •Authentic family recipes •Lots of other perks and discounts Job summary: Responsible for initial greeting and seating of guests, answering phones, taking messages and reservations, maintaining an accurate wait when necessary and bidding goodbye to all guests. Essential functions: Must be willing and able to: Determine proper amount of reservations to be accepted for each shift according to standing operating procedure Take all reservation calls and record necessary information Confirm applicable reservations according to standing operating procedure Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests Maintain an accurate head count of guests seated in each station Fill out completely all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call Check washrooms and coordinate with bus staff cleaning requirements Ensure that host desk and waiting area are kept clean and organized throughout the shift Sell and accurately account for gift certificate sales Move tables as needed for larger or smaller parties Relate to guests pleasantly and with good humor Communicate effectively with guests Must be willing and able to meet individual restaurant requirements in the following when that restaurant is on a wait: Accurately quote wait time within 5 minutes Efficiently assign tables appropriate for parties being seated Accurately fill out and maintain host/hostess control sheet Anticipate needs of scheduled special parties Communicate seating needs to service, bus and other host staff Cordially inform the guest about where to wait and how wait system works Everyone knows and loves Maggiano's - the food, the atmosphere and the family culture all make it a perfect place to dine AND a perfect place to work! Our dedication to providing the ultimate in guest service, extraordinary food and memorable experiences is why we were named America's Favorite Casual Dining Chain Requirements Qualification standards: Must provide a minimum of 1-year full service restaurant experience or the equivalent. Must have accurate mathematic skills. Menu and specials Restaurant layout including table numbers and station numbers Must be willing and able to: Meet personal schedule requirements punctually Be warm, sincere, outgoing in personality Stand for long periods of time while on duty Move safely throughout all areas of the restaurant Work amidst noise in confined crowded space Move chairs, transport high chairs and/or booster seats to tables when necessary Work nights, weekends and holidays Maggiano's Little Italy truly is a very special group of restaurants. Technically, we're a "chain," but in principle, we're more like an extended family. Each restaurant is similar in menu and philosophy but is built to reflect the history of its host city. Inside, high-energy, full-service dining rooms reminiscent of pre-war Little Italy, elegant banquet facilities and customer-friendly carryout leave no doubt you're visiting an authentic Maggiano's Little Italy restaurant. equal opportunity employer
Looking for a change? Enjoy working in a fun & fast-paced environment? Well look no further! We are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. As summer is upon us, we are looking to hire Front of House positions to add to our tight-knit family. :) Hiring: Hosts, backwaits and expos! No experience necessary, but a positive attitude and the ability to hustle is a MUST! We start each FOH individual in this position with an opportunity to continue moving up- serving and management! AM & PM positions available. Hourly income $18-25/ hour ($10 wage + tips) Please email your resume () and a brief description of the position and hours you are looking for! We look forward to meeting you!
Mar 19, 2024
Full time
Looking for a change? Enjoy working in a fun & fast-paced environment? Well look no further! We are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. As summer is upon us, we are looking to hire Front of House positions to add to our tight-knit family. :) Hiring: Hosts, backwaits and expos! No experience necessary, but a positive attitude and the ability to hustle is a MUST! We start each FOH individual in this position with an opportunity to continue moving up- serving and management! AM & PM positions available. Hourly income $18-25/ hour ($10 wage + tips) Please email your resume () and a brief description of the position and hours you are looking for! We look forward to meeting you!
Our Mission: To delight our guests and create lasting memories by transporting them to the heart of wine California Wine Country, through a dining experience that combines wines from Sonoma County and Napa Valley complemented with a chef-inspired, Northern California cuisine, served in a warm and inviting atmosphere . Job Title: Hostess/Host Reports To: Restaurant Leadership Do you have a sense of genuine hospitality and a desire to make people happy? Then you should be a part of SoNapa Grille as a Hostess/Host, where your number one priority is to make our guests feel welcome and appreciated. Summary of Position: The Hostess/Host position is an integral part of the SoNapa Experience. As a Hostess/Host, you will welcome and warmly greet each guest in a manner that is true to our Mission. What am I responsible for as a Hostess/Host at SoNapa Grille? I will make a memorable first impression with a warm and friendly greeting. I will open the front door for our guests, when possible. I will make a genuine connection with our guests by engaging them in conversation when possible. I will use the technology available to manage and coordinate the waitlist and seat Guests with a sense of urgency. I will keep my area clean and organized. I will use the guests name to make a personal connection. I will walk guests to tables and a comfortable pace I will deliver menus with a smile and inform the guests of their servers name I will be aware of my surroundings and support guests needs, whatever they may be I will document and communicate special occasions with the Leadership team and the service team I will open the door for guests as they leave, when possible, while showing genuine gratitude for their patronage and a heartfelt invite to return Qualifications: Should be upbeat, positive and outgoing No previous restaurant experience necessary Must be willing to work on your feet for 4+ hours at a time Must be able to communicate clearly with our guests Must be well groomed at all times Must have a genuine sense of hospitality Perks and Benefits: Flexible Schedules Competitive Pay Room for Growth Employee Discounts with "LifeMart" Discounted Tickets with "Tickets at Work" Upscale Setting Pet Insurance Be a Part of a team that lives its culture through the strength of its core values T.A.S.T.E. embodies our core values, guiding our actions, decisions, and behaviors in all aspects of SoNapa Grille. It serves as a compass for our brand, reputation, operations, and relationships. Trust : we foster trust through transparency and integrity, connecting our teams, guests, and communities by building long lasting relationships. Allegiance : We pledge to stay loyal to SoNapa Grille by embracing our core values and going the extra mile. Strength : an unwavering commitment to upholding our standards for our people and our brand, even during difficult times, by living our core values. Teamwork : One Team, One Fight. Only then can we accomplish our goal of delighting every guest, every visit. Excellence : we aim for exceptional results, upholding the highest standards to surpass expectations and showcase our best. It's time to join the team at SoNapa Grille
Mar 19, 2024
Full time
Our Mission: To delight our guests and create lasting memories by transporting them to the heart of wine California Wine Country, through a dining experience that combines wines from Sonoma County and Napa Valley complemented with a chef-inspired, Northern California cuisine, served in a warm and inviting atmosphere . Job Title: Hostess/Host Reports To: Restaurant Leadership Do you have a sense of genuine hospitality and a desire to make people happy? Then you should be a part of SoNapa Grille as a Hostess/Host, where your number one priority is to make our guests feel welcome and appreciated. Summary of Position: The Hostess/Host position is an integral part of the SoNapa Experience. As a Hostess/Host, you will welcome and warmly greet each guest in a manner that is true to our Mission. What am I responsible for as a Hostess/Host at SoNapa Grille? I will make a memorable first impression with a warm and friendly greeting. I will open the front door for our guests, when possible. I will make a genuine connection with our guests by engaging them in conversation when possible. I will use the technology available to manage and coordinate the waitlist and seat Guests with a sense of urgency. I will keep my area clean and organized. I will use the guests name to make a personal connection. I will walk guests to tables and a comfortable pace I will deliver menus with a smile and inform the guests of their servers name I will be aware of my surroundings and support guests needs, whatever they may be I will document and communicate special occasions with the Leadership team and the service team I will open the door for guests as they leave, when possible, while showing genuine gratitude for their patronage and a heartfelt invite to return Qualifications: Should be upbeat, positive and outgoing No previous restaurant experience necessary Must be willing to work on your feet for 4+ hours at a time Must be able to communicate clearly with our guests Must be well groomed at all times Must have a genuine sense of hospitality Perks and Benefits: Flexible Schedules Competitive Pay Room for Growth Employee Discounts with "LifeMart" Discounted Tickets with "Tickets at Work" Upscale Setting Pet Insurance Be a Part of a team that lives its culture through the strength of its core values T.A.S.T.E. embodies our core values, guiding our actions, decisions, and behaviors in all aspects of SoNapa Grille. It serves as a compass for our brand, reputation, operations, and relationships. Trust : we foster trust through transparency and integrity, connecting our teams, guests, and communities by building long lasting relationships. Allegiance : We pledge to stay loyal to SoNapa Grille by embracing our core values and going the extra mile. Strength : an unwavering commitment to upholding our standards for our people and our brand, even during difficult times, by living our core values. Teamwork : One Team, One Fight. Only then can we accomplish our goal of delighting every guest, every visit. Excellence : we aim for exceptional results, upholding the highest standards to surpass expectations and showcase our best. It's time to join the team at SoNapa Grille
Our Mission: To delight our guests and create lasting memories by transporting them to the heart of wine California Wine Country, through a dining experience that combines wines from Sonoma County and Napa Valley complemented with a chef-inspired, Northern California cuisine, served in a warm and inviting atmosphere . Job Title: Hostess/Host Reports To: Restaurant Leadership Do you have a sense of genuine hospitality and a desire to make people happy? Then you should be a part of SoNapa Grille as a Hostess/Host, where your number one priority is to make our guests feel welcome and appreciated. Summary of Position: The Hostess/Host position is an integral part of the SoNapa Experience. As a Hostess/Host, you will welcome and warmly greet each guest in a manner that is true to our Mission. What am I responsible for as a Hostess/Host at SoNapa Grille? I will make a memorable first impression with a warm and friendly greeting. I will open the front door for our guests, when possible. I will make a genuine connection with our guests by engaging them in conversation when possible. I will use the technology available to manage and coordinate the waitlist and seat Guests with a sense of urgency. I will keep my area clean and organized. I will use the guests name to make a personal connection. I will walk guests to tables and a comfortable pace I will deliver menus with a smile and inform the guests of their servers name I will be aware of my surroundings and support guests needs, whatever they may be I will document and communicate special occasions with the Leadership team and the service team I will open the door for guests as they leave, when possible, while showing genuine gratitude for their patronage and a heartfelt invite to return Qualifications: Should be upbeat, positive and outgoing No previous restaurant experience necessary Must be willing to work on your feet for 4+ hours at a time Must be able to communicate clearly with our guests Must be well groomed at all times Must have a genuine sense of hospitality Perks and Benefits: Flexible Schedules Competitive Pay Room for Growth Employee Discounts with "LifeMart" Discounted Tickets with "Tickets at Work" Upscale Setting Pet Insurance Be a Part of a team that lives its culture through the strength of its core values T.A.S.T.E. embodies our core values, guiding our actions, decisions, and behaviors in all aspects of SoNapa Grille. It serves as a compass for our brand, reputation, operations, and relationships. Trust: we foster trust through transparency and integrity, connecting our teams, guests, and communities by building long lasting relationships. Allegiance: We pledge to stay loyal to SoNapa Grille by embracing our core values and going the extra mile. Strength: an unwavering commitment to upholding our standards for our people and our brand, even during difficult times, by living our core values. Teamwork: One Team, One Fight. Only then can we accomplish our goal of delighting every guest, every visit. Excellence: we aim for exceptional results, upholding the highest standards to surpass expectations and showcase our best. It's time to join the team at SoNapa Grille
Mar 18, 2024
Full time
Our Mission: To delight our guests and create lasting memories by transporting them to the heart of wine California Wine Country, through a dining experience that combines wines from Sonoma County and Napa Valley complemented with a chef-inspired, Northern California cuisine, served in a warm and inviting atmosphere . Job Title: Hostess/Host Reports To: Restaurant Leadership Do you have a sense of genuine hospitality and a desire to make people happy? Then you should be a part of SoNapa Grille as a Hostess/Host, where your number one priority is to make our guests feel welcome and appreciated. Summary of Position: The Hostess/Host position is an integral part of the SoNapa Experience. As a Hostess/Host, you will welcome and warmly greet each guest in a manner that is true to our Mission. What am I responsible for as a Hostess/Host at SoNapa Grille? I will make a memorable first impression with a warm and friendly greeting. I will open the front door for our guests, when possible. I will make a genuine connection with our guests by engaging them in conversation when possible. I will use the technology available to manage and coordinate the waitlist and seat Guests with a sense of urgency. I will keep my area clean and organized. I will use the guests name to make a personal connection. I will walk guests to tables and a comfortable pace I will deliver menus with a smile and inform the guests of their servers name I will be aware of my surroundings and support guests needs, whatever they may be I will document and communicate special occasions with the Leadership team and the service team I will open the door for guests as they leave, when possible, while showing genuine gratitude for their patronage and a heartfelt invite to return Qualifications: Should be upbeat, positive and outgoing No previous restaurant experience necessary Must be willing to work on your feet for 4+ hours at a time Must be able to communicate clearly with our guests Must be well groomed at all times Must have a genuine sense of hospitality Perks and Benefits: Flexible Schedules Competitive Pay Room for Growth Employee Discounts with "LifeMart" Discounted Tickets with "Tickets at Work" Upscale Setting Pet Insurance Be a Part of a team that lives its culture through the strength of its core values T.A.S.T.E. embodies our core values, guiding our actions, decisions, and behaviors in all aspects of SoNapa Grille. It serves as a compass for our brand, reputation, operations, and relationships. Trust: we foster trust through transparency and integrity, connecting our teams, guests, and communities by building long lasting relationships. Allegiance: We pledge to stay loyal to SoNapa Grille by embracing our core values and going the extra mile. Strength: an unwavering commitment to upholding our standards for our people and our brand, even during difficult times, by living our core values. Teamwork: One Team, One Fight. Only then can we accomplish our goal of delighting every guest, every visit. Excellence: we aim for exceptional results, upholding the highest standards to surpass expectations and showcase our best. It's time to join the team at SoNapa Grille