Seagate Hospitality Group LLC
Canandaigua, New York
Why Work at The Lake House? Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include: FREE Lunch and/or Dinner during your shift! Membership discounts to the Sands Family YMCA Robust and formalized training program to get you doing what you love as soon as possible! Many Employee Discounts at The Lake House and through LifeMart! Company sponsored Community Service and Wellness Events! Position Summary: The Bellperson will provide guests with the highest level of service possible while maintaining the standards and reputation of the Hotel. In this position, you will assist the guests with information, luggage, packages, messages, or any other items requested. Bellperson Responsibilities: Required to be able to work varying schedules from time to time. All employees are required to attend all scheduled training and departmental sessions. Arrive in the assigned work area on time in full, clean pressed assigned uniform for scheduled shift. Perform and complete any and all assigned tasks by management. Be familiar with hotel operations/locations and be able to direct guests and answer guest questions of the general facility. Recognize guests, develop professional relationships with them, and use their surname as often as is appropriate. Be poised in the lobby to assist guests as needed. Greet all who approach in a warm, caring manner. Ensure that luggage delivery, retrieval, and storage are handled expediently and securely. Maintain the luggage carts in excellent condition. Have good knowledge of the surrounding area and be able to accurately direct guests throughout the city. Have knowledge of area maps and guide books and have a strong familiarity with them. Be able to describe all services offered to guests and the times of service. Have knowledge of all features of every guestroom and be able to describe well. Escort guests to rooms as directed by the front desk or concierge. Use the utmost discretion when discussing guests. Do not discuss room numbers or names with anyone other than authorized hotel employees. Handle tasks as directed by concierge and front desk. Ensure that messages, packages, and faxes are delivered in the smoothest, efficient, and quickest manner. Shine shoes as requested by guests. Use an incident report to record all guest requests and communicate with colleagues on a daily basis. Ensure that appropriate supplies are available to handle guest needs. Handle all guest issues in the most professional, courteous, and responsible manner possible. Communicate all concerns to the concierge and front desk using appropriate procedures. Maintain cleanliness of the lobby and luggage storage room at all times. Be familiar with all safety and emergency procedures. At beginning of each shift, meet with the concierge to learn of special guests and group arrivals. Inform managers of all the exceptional actions of guest service by fellow employees. Ability to: Communicate in the primary language in a clear, concise, grammatically correct, pleasant, and sincere manner. Understand requests and correctly, creatively, and expediently carry them out. Be outgoing, friendly, and patient even after working long hours. Handle multiple requests with poise, accuracy, and timeliness. Understand and practice the policies of the Hotel. Use good judgment at all times. Work long hours when necessary and be flexible with schedule. Be able to work weekends and nights and holidays as necessary. Stand and walk for extended hours. Lift, carry and push up to fifty pounds The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Mar 21, 2024
Full time
Why Work at The Lake House? Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include: FREE Lunch and/or Dinner during your shift! Membership discounts to the Sands Family YMCA Robust and formalized training program to get you doing what you love as soon as possible! Many Employee Discounts at The Lake House and through LifeMart! Company sponsored Community Service and Wellness Events! Position Summary: The Bellperson will provide guests with the highest level of service possible while maintaining the standards and reputation of the Hotel. In this position, you will assist the guests with information, luggage, packages, messages, or any other items requested. Bellperson Responsibilities: Required to be able to work varying schedules from time to time. All employees are required to attend all scheduled training and departmental sessions. Arrive in the assigned work area on time in full, clean pressed assigned uniform for scheduled shift. Perform and complete any and all assigned tasks by management. Be familiar with hotel operations/locations and be able to direct guests and answer guest questions of the general facility. Recognize guests, develop professional relationships with them, and use their surname as often as is appropriate. Be poised in the lobby to assist guests as needed. Greet all who approach in a warm, caring manner. Ensure that luggage delivery, retrieval, and storage are handled expediently and securely. Maintain the luggage carts in excellent condition. Have good knowledge of the surrounding area and be able to accurately direct guests throughout the city. Have knowledge of area maps and guide books and have a strong familiarity with them. Be able to describe all services offered to guests and the times of service. Have knowledge of all features of every guestroom and be able to describe well. Escort guests to rooms as directed by the front desk or concierge. Use the utmost discretion when discussing guests. Do not discuss room numbers or names with anyone other than authorized hotel employees. Handle tasks as directed by concierge and front desk. Ensure that messages, packages, and faxes are delivered in the smoothest, efficient, and quickest manner. Shine shoes as requested by guests. Use an incident report to record all guest requests and communicate with colleagues on a daily basis. Ensure that appropriate supplies are available to handle guest needs. Handle all guest issues in the most professional, courteous, and responsible manner possible. Communicate all concerns to the concierge and front desk using appropriate procedures. Maintain cleanliness of the lobby and luggage storage room at all times. Be familiar with all safety and emergency procedures. At beginning of each shift, meet with the concierge to learn of special guests and group arrivals. Inform managers of all the exceptional actions of guest service by fellow employees. Ability to: Communicate in the primary language in a clear, concise, grammatically correct, pleasant, and sincere manner. Understand requests and correctly, creatively, and expediently carry them out. Be outgoing, friendly, and patient even after working long hours. Handle multiple requests with poise, accuracy, and timeliness. Understand and practice the policies of the Hotel. Use good judgment at all times. Work long hours when necessary and be flexible with schedule. Be able to work weekends and nights and holidays as necessary. Stand and walk for extended hours. Lift, carry and push up to fifty pounds The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Bellperson / Shuttle Driver to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Assists guests with carrying luggage and other items to room Assists with helping change guest rooms, deliver messages or request taxis for guests Operate Hotel Van transporting hotel guests Maintain cleanliness of Hotel Van Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of one (1) year experience as a Bell person Minimum of High School education Ability to pass a Motor Vehicle Record check and Drug Screening KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Team player Ability to exceed expectations of guests The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
Mar 27, 2024
Full time
Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Bellperson / Shuttle Driver to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Assists guests with carrying luggage and other items to room Assists with helping change guest rooms, deliver messages or request taxis for guests Operate Hotel Van transporting hotel guests Maintain cleanliness of Hotel Van Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of one (1) year experience as a Bell person Minimum of High School education Ability to pass a Motor Vehicle Record check and Drug Screening KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Team player Ability to exceed expectations of guests The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
Job Description Embark on a dynamic role as a Bellman, where your warmth and efficiency will be the first and last impression for our guests. As the ambassador of hospitality, you'll go beyond transporting luggage, creating a welcoming atmosphere and ensuring a smooth transition into the exceptional experiences that await them. Assist guests with the transportation of luggage to and from their rooms, ensuring a seamless and efficient process. Provide a warm and welcoming greeting to guests upon arrival, creating a positive first impression and offering assistance as needed. Arrange for transportation services, such as taxis or shuttles, and provide information on local attractions, dining options, and other amenities. Receive and deliver packages, mail, and other items for guests, ensuring secure and timely handling. Act as a communication link between guests and various hotel departments, facilitating requests and ensuring effective coordination of services. Qualifications: Qualifications A minimum of one-year experience in the hospitality industry Ability to work a flexible schedule, including weekends and holidays, according to department needs Valid License to operate a motor vehicle Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mar 22, 2024
Full time
Job Description Embark on a dynamic role as a Bellman, where your warmth and efficiency will be the first and last impression for our guests. As the ambassador of hospitality, you'll go beyond transporting luggage, creating a welcoming atmosphere and ensuring a smooth transition into the exceptional experiences that await them. Assist guests with the transportation of luggage to and from their rooms, ensuring a seamless and efficient process. Provide a warm and welcoming greeting to guests upon arrival, creating a positive first impression and offering assistance as needed. Arrange for transportation services, such as taxis or shuttles, and provide information on local attractions, dining options, and other amenities. Receive and deliver packages, mail, and other items for guests, ensuring secure and timely handling. Act as a communication link between guests and various hotel departments, facilitating requests and ensuring effective coordination of services. Qualifications: Qualifications A minimum of one-year experience in the hospitality industry Ability to work a flexible schedule, including weekends and holidays, according to department needs Valid License to operate a motor vehicle Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. Responsibilities Use friendly and appropriate expressions when engaging guests Be fully acquainted with the different points of interest Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms Ensure that the public areas, bell closet are maintained, clean and tidy Follow-up with guest complaints to ensure that any problems are resolved Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area Utilize bell carts effectively and with caution Ensure the floor is covered 100% of the time, including the Front Desk Direct guests to the Front Desk or meeting rooms or call shuttle for guests as needed Assist, retrieve and load luggage for guests Notify the Front Desk and Guest Services of VIP arrivals whenever possible Engage in conversation with as many guests as possible Attend all designated staff meetings and training sessions Complete all tasks assigned by manager Aid guests in locating other areas of the hotel (walk them to destination if possible) Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Must be at least 18 yrs of age Must have a valid driver's license and clean driving record Lift, carry, and place objects weighing up to 50 lbs. without assistance Move, push, and pull objects weighing up to 100 lbs. without assistance Stand and/or walk for an extended period or for an entire work shift. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date3 weeks ago(3/6/2024 2:50 PM) Requisition ID 09 of Openings 4 Category (Portal Searching) Guest Services
Mar 11, 2024
Full time
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. Responsibilities Use friendly and appropriate expressions when engaging guests Be fully acquainted with the different points of interest Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms Ensure that the public areas, bell closet are maintained, clean and tidy Follow-up with guest complaints to ensure that any problems are resolved Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area Utilize bell carts effectively and with caution Ensure the floor is covered 100% of the time, including the Front Desk Direct guests to the Front Desk or meeting rooms or call shuttle for guests as needed Assist, retrieve and load luggage for guests Notify the Front Desk and Guest Services of VIP arrivals whenever possible Engage in conversation with as many guests as possible Attend all designated staff meetings and training sessions Complete all tasks assigned by manager Aid guests in locating other areas of the hotel (walk them to destination if possible) Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Must be at least 18 yrs of age Must have a valid driver's license and clean driving record Lift, carry, and place objects weighing up to 50 lbs. without assistance Move, push, and pull objects weighing up to 100 lbs. without assistance Stand and/or walk for an extended period or for an entire work shift. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date3 weeks ago(3/6/2024 2:50 PM) Requisition ID 09 of Openings 4 Category (Portal Searching) Guest Services
Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This posting is for IN COUNTRY H2B's looking for extensions only. Must have an I94 valid till at least 3/31/2024 and be able to work April/May through the end of October, depending on your winter property location. If you do not need visa sponsorship, please apply for the seasonal (non-H2B) positions posted. We are not able to accept any OUT OF COUNTRY applicants for this job posting. Shared Dormitory Style Housing and Meal Plan Available at $17/day Pay rate: $15/HR Are you a vibrant and customer-oriented individual who loves creating exceptional experiences? Join our team as a Bellperson/Dockporter and become an integral part of our guests' memorable stays. With your high energy, enthusiasm, and impeccable service skills, you'll assist guests with their luggage, provide information about our hotel's amenities and local attractions, and ensure a warm and welcoming atmosphere. Take this opportunity to shine in a dynamic and rewarding hospitality environment. Apply now and join our team of dedicated professionals! Key Responsibilities: Greet guests with a warm and friendly demeanor upon arrival Assist guests with their luggage, ensuring prompt and efficient service Provide information about hotel amenities, services, and local attractions Escort guests to their rooms, explaining the features and facilities Deliver messages, packages, and other items to guest rooms Coordinate transportation arrangements for guests as requested Maintain a neat and organized lobby area Anticipate and fulfill guests' needs to ensure a memorable stay Join our team as a Bellperson/Dockporter and be part of our commitment to delivering exceptional guest experiences. Apply now and embark on a rewarding hospitality career where you'll have the opportunity to make a positive impact on our guests' stays and create lasting memories. Qualifications One year prior Guest Services/Bell experience preferred Familiarity with local area and attractions Read, write and speak English fluently Ability to communicate effectively with the public and other employees Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Three Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Paid Time Off (vacation, sick, bereavement, and holidays). Tuition Reimbursement Pet Insurance Hotel Discounts 401K Match 25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants. 20% discount at Grand Hotel retail locations 20% discount on Golf, no fee for cart rental 20% discount on Miniature Golf at Woodlands Activity Center 20% discount on products and services at Astor's Spa 25% discount on catering/events (discount applies to food only), no room rental (Full Time/Year-Round Time Team Members Only) Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Mar 04, 2024
Full time
Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This posting is for IN COUNTRY H2B's looking for extensions only. Must have an I94 valid till at least 3/31/2024 and be able to work April/May through the end of October, depending on your winter property location. If you do not need visa sponsorship, please apply for the seasonal (non-H2B) positions posted. We are not able to accept any OUT OF COUNTRY applicants for this job posting. Shared Dormitory Style Housing and Meal Plan Available at $17/day Pay rate: $15/HR Are you a vibrant and customer-oriented individual who loves creating exceptional experiences? Join our team as a Bellperson/Dockporter and become an integral part of our guests' memorable stays. With your high energy, enthusiasm, and impeccable service skills, you'll assist guests with their luggage, provide information about our hotel's amenities and local attractions, and ensure a warm and welcoming atmosphere. Take this opportunity to shine in a dynamic and rewarding hospitality environment. Apply now and join our team of dedicated professionals! Key Responsibilities: Greet guests with a warm and friendly demeanor upon arrival Assist guests with their luggage, ensuring prompt and efficient service Provide information about hotel amenities, services, and local attractions Escort guests to their rooms, explaining the features and facilities Deliver messages, packages, and other items to guest rooms Coordinate transportation arrangements for guests as requested Maintain a neat and organized lobby area Anticipate and fulfill guests' needs to ensure a memorable stay Join our team as a Bellperson/Dockporter and be part of our commitment to delivering exceptional guest experiences. Apply now and embark on a rewarding hospitality career where you'll have the opportunity to make a positive impact on our guests' stays and create lasting memories. Qualifications One year prior Guest Services/Bell experience preferred Familiarity with local area and attractions Read, write and speak English fluently Ability to communicate effectively with the public and other employees Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Three Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Paid Time Off (vacation, sick, bereavement, and holidays). Tuition Reimbursement Pet Insurance Hotel Discounts 401K Match 25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants. 20% discount at Grand Hotel retail locations 20% discount on Golf, no fee for cart rental 20% discount on Miniature Golf at Woodlands Activity Center 20% discount on products and services at Astor's Spa 25% discount on catering/events (discount applies to food only), no room rental (Full Time/Year-Round Time Team Members Only) Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Job Number Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 21 days after the date of this posting, 03/12/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Mar 20, 2024
Full time
Job Number Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 21 days after the date of this posting, 03/12/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Dr, Nashville, Tennessee, 37214 is currently hiring a Agent-Consider It Done. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Mar 20, 2024
Full time
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Dr, Nashville, Tennessee, 37214 is currently hiring a Agent-Consider It Done. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Reynolds Lake Oconee, located at 1 Lake Oconee Trail, Greensboro, Georgia, 30642 is currently hiring a Senior Concierge. Responsibilities include: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Mar 19, 2024
Full time
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Ritz-Carlton Reynolds Lake Oconee, located at 1 Lake Oconee Trail, Greensboro, Georgia, 30642 is currently hiring a Senior Concierge. Responsibilities include: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Employment Type: Full-Time Salary: $ 10.00 Per Hour
Additional Information Loss Prev Overnight Shift (MIRJ) Job Number Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Residences Sunny Isles, 15701 Collins Avenue, Sunny Isles Beach, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Serve as overnight Residences Concierge and Loss Prevention representative as needed. Maintain coverage of Concierge area by assisting with the breaks of the Concierge team. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Review and document all incidents in the logbooks and report to the next shift. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Perform Lobby Ambassador tasks. Report any incidents, accidents, injuries, and unsafe work conditions to Residences Manager/and or Director of Residences and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepares and review written documents accurately and completely, and answers telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Mar 02, 2024
Full time
Additional Information Loss Prev Overnight Shift (MIRJ) Job Number Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Residences Sunny Isles, 15701 Collins Avenue, Sunny Isles Beach, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Serve as overnight Residences Concierge and Loss Prevention representative as needed. Maintain coverage of Concierge area by assisting with the breaks of the Concierge team. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Review and document all incidents in the logbooks and report to the next shift. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Perform Lobby Ambassador tasks. Report any incidents, accidents, injuries, and unsafe work conditions to Residences Manager/and or Director of Residences and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepares and review written documents accurately and completely, and answers telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.