At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
Mar 28, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
The Cashiering Shift Supervisor will supervise and evaluate the overall operation of an assigned Cashier Cage and monitors the performance of Cashier personnel on an assigned shift while demonstrating and encouraging the highest level of guest service. Other duties may include, but are not limited to: Verifies and safeguards funds of assigned Cashier Cage on an assigned shift and performs all related functions during that shift. Accountable for all transactions in a Cashier Cage. Monitors, documents, and advises Cashiers as required. Maintains Cashier folders, upholds the confidentiality of Cashier Records and evaluates Cashier performance on a regular basis. Handles guests' disputes, questions and acts as a source of information. Maintains confidentiality of all guests' records and transactions. Provides courteous service and ensures guests' satisfaction. Adheres to compliance all gaming regulations such as Title 31 and Responsible Gaming as enforced by all state, company, and departmental policies. Responsible for conducting Buzz sessions, providing daily information and creating a smooth transition from home to work. Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, and Provides a Warm Farewell. QUALIFICATIONS: High school diploma or GED required. Experience in financial/credit areas is required. Previous money-handling experience is required and a proven proficiency with computers and 10 key adding machine. Must have good math abilities. Must have proven self as a good communicator, mediator and decision-maker. Must have excellent human relation skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to maneuver to all areas of the casino. Must be able to lift and carry up to 30 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier. Must be able to work at a fast pace and in stressful situations. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
Mar 20, 2024
Full time
The Cashiering Shift Supervisor will supervise and evaluate the overall operation of an assigned Cashier Cage and monitors the performance of Cashier personnel on an assigned shift while demonstrating and encouraging the highest level of guest service. Other duties may include, but are not limited to: Verifies and safeguards funds of assigned Cashier Cage on an assigned shift and performs all related functions during that shift. Accountable for all transactions in a Cashier Cage. Monitors, documents, and advises Cashiers as required. Maintains Cashier folders, upholds the confidentiality of Cashier Records and evaluates Cashier performance on a regular basis. Handles guests' disputes, questions and acts as a source of information. Maintains confidentiality of all guests' records and transactions. Provides courteous service and ensures guests' satisfaction. Adheres to compliance all gaming regulations such as Title 31 and Responsible Gaming as enforced by all state, company, and departmental policies. Responsible for conducting Buzz sessions, providing daily information and creating a smooth transition from home to work. Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, and Provides a Warm Farewell. QUALIFICATIONS: High school diploma or GED required. Experience in financial/credit areas is required. Previous money-handling experience is required and a proven proficiency with computers and 10 key adding machine. Must have good math abilities. Must have proven self as a good communicator, mediator and decision-maker. Must have excellent human relation skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to maneuver to all areas of the casino. Must be able to lift and carry up to 30 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier. Must be able to work at a fast pace and in stressful situations. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
Hiring location: 13481 Euclid Street B, Garden Grove, CA 92843 Pay Rate: $18.50 This job contributes to 7 Leaves Cafe's success by assisting the Store Manager to execute store operations during scheduled shifts. They are responsible for delegating tasks and working with our Team Members to create and maintain the 7 Leaves standard of operations and customer experience. Responsibilities Effectively execute store operations during scheduled shifts to meet 7 Leaves standards of operation (customer experience, policies, security and safety protocols, opening and closing procedures, etc) Provide quality beverages and a memorable experiences to all customers Resolves customer complaints or related conflicts that occur during assigned shift Ensures all operations comply with food and beverage safety regulations Execute cash management processes according to company procedures and efficiently manage, organize, maintain store inventory Maintains a calm and patient demeanor during periods of unusual events or high volume to set an example for the team and keep store operations running smoothly Communicates effectively and regularly with Store Manager and management team to ensure all members of management are in sync and on the same page Evaluate customers' needs and the customer's perception to anticipate and meet their needs Assist Store Manager in the training and development of Team Members by creating a positive team and learning environment Ensure Team Members are delivering the 7 Leaves customer service experience and following all safety and COVID procedures Perform all work related tasks as assigned by the Store Manager Competencies Effectively lead and delegate a team during scheduled shifts Excellent interpersonal and communication skills Proactive and independent with the ability to take initiative Strong organizational skills, with the ability to prioritize multiple conflicting assignments Great judgment and confidentiality Positive team attitude Ability to work as part of a team and build relationships Has integrity and is trustworthy Physical Requirements Prolonged periods of being on your feet Must be able to regularly lift at least 45 lbs
Mar 19, 2024
Full time
Hiring location: 13481 Euclid Street B, Garden Grove, CA 92843 Pay Rate: $18.50 This job contributes to 7 Leaves Cafe's success by assisting the Store Manager to execute store operations during scheduled shifts. They are responsible for delegating tasks and working with our Team Members to create and maintain the 7 Leaves standard of operations and customer experience. Responsibilities Effectively execute store operations during scheduled shifts to meet 7 Leaves standards of operation (customer experience, policies, security and safety protocols, opening and closing procedures, etc) Provide quality beverages and a memorable experiences to all customers Resolves customer complaints or related conflicts that occur during assigned shift Ensures all operations comply with food and beverage safety regulations Execute cash management processes according to company procedures and efficiently manage, organize, maintain store inventory Maintains a calm and patient demeanor during periods of unusual events or high volume to set an example for the team and keep store operations running smoothly Communicates effectively and regularly with Store Manager and management team to ensure all members of management are in sync and on the same page Evaluate customers' needs and the customer's perception to anticipate and meet their needs Assist Store Manager in the training and development of Team Members by creating a positive team and learning environment Ensure Team Members are delivering the 7 Leaves customer service experience and following all safety and COVID procedures Perform all work related tasks as assigned by the Store Manager Competencies Effectively lead and delegate a team during scheduled shifts Excellent interpersonal and communication skills Proactive and independent with the ability to take initiative Strong organizational skills, with the ability to prioritize multiple conflicting assignments Great judgment and confidentiality Positive team attitude Ability to work as part of a team and build relationships Has integrity and is trustworthy Physical Requirements Prolonged periods of being on your feet Must be able to regularly lift at least 45 lbs
Hiring location: Diamond Jamboree Pay Rate: $18.50 This job contributes to 7 Leaves Cafe's success by assisting the Store Manager to execute store operations during scheduled shifts. They are responsible for delegating tasks and working with our Team Members to create and maintain the 7 Leaves standard of operations and customer experience. Responsibilities Effectively execute store operations during scheduled shifts to meet 7 Leaves standards of operation (customer experience, policies, security and safety protocols, opening and closing procedures, etc) Provide quality beverages and a memorable experiences to all customers Resolves customer complaints or related conflicts that occur during assigned shift Ensures all operations comply with food and beverage safety regulations Execute cash management processes according to company procedures and efficiently manage, organize, maintain store inventory Maintains a calm and patient demeanor during periods of unusual events or high volume to set an example for the team and keep store operations running smoothly Communicates effectively and regularly with Store Manager and management team to ensure all members of management are in sync and on the same page Evaluate customers' needs and the customer's perception to anticipate and meet their needs Assist Store Manager in the training and development of Team Members by creating a positive team and learning environment Ensure Team Members are delivering the 7 Leaves customer service experience and following all safety and COVID procedures Perform all work related tasks as assigned by the Store Manager Competencies Effectively lead and delegate a team during scheduled shifts Excellent interpersonal and communication skills Proactive and independent with the ability to take initiative Strong organizational skills, with the ability to prioritize multiple conflicting assignments Great judgment and confidentiality Positive team attitude Ability to work as part of a team and build relationships Has integrity and is trustworthy Physical Requirements Prolonged periods of being on your feet Must be able to regularly lift at least 45 lbs
Mar 19, 2024
Full time
Hiring location: Diamond Jamboree Pay Rate: $18.50 This job contributes to 7 Leaves Cafe's success by assisting the Store Manager to execute store operations during scheduled shifts. They are responsible for delegating tasks and working with our Team Members to create and maintain the 7 Leaves standard of operations and customer experience. Responsibilities Effectively execute store operations during scheduled shifts to meet 7 Leaves standards of operation (customer experience, policies, security and safety protocols, opening and closing procedures, etc) Provide quality beverages and a memorable experiences to all customers Resolves customer complaints or related conflicts that occur during assigned shift Ensures all operations comply with food and beverage safety regulations Execute cash management processes according to company procedures and efficiently manage, organize, maintain store inventory Maintains a calm and patient demeanor during periods of unusual events or high volume to set an example for the team and keep store operations running smoothly Communicates effectively and regularly with Store Manager and management team to ensure all members of management are in sync and on the same page Evaluate customers' needs and the customer's perception to anticipate and meet their needs Assist Store Manager in the training and development of Team Members by creating a positive team and learning environment Ensure Team Members are delivering the 7 Leaves customer service experience and following all safety and COVID procedures Perform all work related tasks as assigned by the Store Manager Competencies Effectively lead and delegate a team during scheduled shifts Excellent interpersonal and communication skills Proactive and independent with the ability to take initiative Strong organizational skills, with the ability to prioritize multiple conflicting assignments Great judgment and confidentiality Positive team attitude Ability to work as part of a team and build relationships Has integrity and is trustworthy Physical Requirements Prolonged periods of being on your feet Must be able to regularly lift at least 45 lbs
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
Mar 16, 2024
Full time
Job Summary: The Casino Services Shift Supervisor assists the Assistant Manager and Manager of the department in coordinating and monitoring all activities related to the cashiering and Caesars Rewards related functions of the Casino Services Department. This role enforces expectations and standards and serves as a coach to hourly team members and guides them to perform at their best daily. In addition this role promotes superior service to guests and other team members. This role also ensures accurate records of all transactions per gaming regulations, company/department policy, procedures and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities: Monitors and inquires on guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions guests may have, immediately addresses service issues and follows up to ensure guest satisfaction. Directly supervises and coaches all line level team members. Provides balanced feedback and recognition to team members on a daily basis. Promotes and maintains harmony among team members and resolves conflict. Monitors/supervises monetary transactions for all casino guests and team members. Work or assist with line level positions when volumes or staffing requires. Responds to all Caesars Rewards related requests for information, adjustments and investigation from but not limited to corporate Caesars Rewards, other properties' Caesars Rewards centers, other departments at Harrah's Gulf Coast and guests via phone, email or in person in a timely manner. Maintains accurate and consistent attendance, variance, policy/ procedure and communication records. Regularly performs random spotlight on service checks and provides feedback to ensure excellent and consistent guest service. Actively promotes, supports initiatives related to and ensures team members promote and suggest all Caesars related programs and products including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards app. Researches discrepancies related to cash activities. Verify AML/CTR/BSA/KYC related paperwork and entries to ensure accuracy. Monitors ticket redemption kiosks to ensure terminals are always in working order and that any non-repairable issues have been reported to NRT. Responsible for assisting credit guests in establishing credit, discussing credit rules and policies with guests, updating credit information and paperwork, obtaining temporary increases to their line, approving credit within authorization limit and discussing/assisting with hold dates. Responsible for accurate and timely completion of all shift checklist items. Displays fairness, professionalism, courtesy and consistency in all team member interactions. Assists in the meeting of all deadlines including but not limited to spotlight pace, documentation, performance evaluations, and return of audit and AML exceptions. Communicates all information provided via various channels on but not limited to Caesars Rewards programs and promotions, Special Events promotions, company events and changes to policy and procedure to direct reports in a timely manner. Ensures all new hires have completed training, review of policies and procedures and read in signs in a timely manner as well as returns the new hire checklist to HR in a reasonable time frame. Ensures all printed information available to team members is accurate and up to date including but not limited to property buzz planners and information, Caesars rewards programs, updates and promotions, Special Events rules and promotion information and self-exclusion logs. Assists in interviews of potential candidates to assist in the onboarding process. Maintains accountability of the Casino Services department in accordance with Harrah's Gulf Coast internal controls, MS State Gaming Commission regulations and requirements and internal policies and procedures. Reviews and maintains sufficient cash, reel reward and coin levels to ensure efficiency in operations. Manages staffing and breaks based on volume and business needs and daily monitors team members accumulated hours to avoid unnecessary overtime. Manages changes to posted schedules fairly and consistently. Reviews and maintains accurate records in timeworks on a daily basis and ensures all requested and necessary adjustments for PTO and errors are made by end of the work week. Creates an exciting atmosphere for guests and team members by role modeling spotlight on service behaviors and celebrating guest wins and team member successes with them. Continuously strives to improve service of guests and fellow team members by observing, using feedback or data and involving team members in discussions about service improvements. Implements and sustains positive changes within the department. Contributes to success and improvement of the business by providing ideas, suggestions and initiatives related to but not limited to guest service, communication, consistency, and efficiency in processes to Senior Leadership along with plans for implementation and by volunteering and being involved in projects, committees and task forces. Assists in preparation and completion of daily reports as requested. Maintains confidentiality and displays a high degree of integrity with all matters and documents regarding guests, team members and business operations. Ensures compliance with and keeps informed of all aspects of Title 31 and Responsible Gaming programs. Sets reasonable and measurable goals for direct reports and holds them accountable for meeting them. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Responsible for maintaining cleanliness of guest and work areas"Å , including front line, supervisor office, credit area and back counters. Responsible for ensuring team members have the tools and supplies needed to perform their jobs on a daily basis. Ensures supply levels needed for replenishment are adequate Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous supervisory experience in guest service related field or industry required. Previous customer service experience required. Previous experience in handling large amounts of cash. Knowledge of Title 31of the BSA preferred. Must possess excellent organizational skills, be highly detail oriented and have the ability to multi-task in a fast paced environment. Must have an excellent attendance record in previous positions. Must pass a drug test. Must be able to obtain and maintain required work permit. Must possess excellent customer service and interpersonal skills. Must have excellent mathematical skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Must be willing to participate in on-going company and department classes and training. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business, promote Caesars Rewards products and inspire others to promote and suggest products and promotions. Must be able to work independently without supervision. Comfortable working in a fast paced, dynamic environment. Superior oral and written communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to handle and appropriately respond to upset, impatient or difficult guests and team members. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, bar code scanner, optical scanner, check scanner, time stamp machine, iPhone, currency counter and coin sorter machine. Must be able to handle and bounce back from high stress situations. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 30 pounds.
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Mar 11, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to cage and credit team in order to ensure facilitation of credit, collections and money exchanges on assigned shift; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values. ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor staff. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members. 2. Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.3. Monitor in house check cashing and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.4. Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.5. Ensure procedures and proper controls are strictly enforced to protect assets.6. Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through credit and collections.7. Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures.8. Secure payment from customers with delinquent checks through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.9. Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. 10. Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.11. Maintain contact with Security and Surveillance Managers and the bank to locate variances and ensure proper handling of monies.12. Perform other duties as assigned by management. JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Demonstrated knowledge of cage and credit operations Demonstrated understand of legal, banking and accounting issues These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and 2 years experience directly related to cashier/credit/collection operations or overall gaming operations or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
Mar 07, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to cage and credit team in order to ensure facilitation of credit, collections and money exchanges on assigned shift; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values. ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor staff. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members. 2. Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.3. Monitor in house check cashing and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.4. Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.5. Ensure procedures and proper controls are strictly enforced to protect assets.6. Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through credit and collections.7. Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures.8. Secure payment from customers with delinquent checks through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.9. Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. 10. Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.11. Maintain contact with Security and Surveillance Managers and the bank to locate variances and ensure proper handling of monies.12. Perform other duties as assigned by management. JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Demonstrated knowledge of cage and credit operations Demonstrated understand of legal, banking and accounting issues These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and 2 years experience directly related to cashier/credit/collection operations or overall gaming operations or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
JOB SUMMARY: This position enjoys paid breaks, a free meal each shift, immediate benefits eligibility and access to the employee gym. The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force. Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control. Primary scheduled for Swing Shift, however position will also act as Grave Shift Relief Supervisor on occasion to cover vacations. KEY JOB FUNCTIONS: Responsible for actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills. Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures. Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours. Performs assigned input work in compiling annual budgets. Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained. Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions. Acts immediately on customer complaints to ensure corrections or service recovery is made as needed. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; College Degree preferred Minimum of five years Food & Beverage experience Two years supervisory experience QUALIFICATIONS: Fluent and literate in English Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem solving skills Good customer service skills, both internal and external Ability to negotiate with diverse departments Ability to implement strategic visions/plans into day-to-day operations Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to move quickly around the property Dexterity to use office equipment Ability to see and hear Ability to coordinate multiple tasks simultaneously Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Qualifications: NA
Mar 02, 2024
Full time
JOB SUMMARY: This position enjoys paid breaks, a free meal each shift, immediate benefits eligibility and access to the employee gym. The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force. Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control. Primary scheduled for Swing Shift, however position will also act as Grave Shift Relief Supervisor on occasion to cover vacations. KEY JOB FUNCTIONS: Responsible for actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills. Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures. Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours. Performs assigned input work in compiling annual budgets. Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained. Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions. Acts immediately on customer complaints to ensure corrections or service recovery is made as needed. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent; College Degree preferred Minimum of five years Food & Beverage experience Two years supervisory experience QUALIFICATIONS: Fluent and literate in English Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem solving skills Good customer service skills, both internal and external Ability to negotiate with diverse departments Ability to implement strategic visions/plans into day-to-day operations Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to move quickly around the property Dexterity to use office equipment Ability to see and hear Ability to coordinate multiple tasks simultaneously Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Qualifications: NA
Starting at $10.50 plus TipsJOB SUMMARYDeal a procedurally correct, accurate game, while maintaining a good rapport with customers. Create an environment of excitement for guests on dice game to bring back guests for more time on game. ESSENTIAL DUTIES & RESPONSIBILITIES (Includes, but is not limited to the following. Apply skill in dealing individual games, providing prompt, accurate and courteous service to customers in accordance with procedure.Practice excellent guest relationsGreet guests, answer questions and if they are tracked players, make sure they are well serviced.Protect the security of the game and handTreat fellow Team Members with respect and courtesy.Name tag, ID badge must be worn at all times during shift.Verify fills and credits to game.Notify floor person of any irregularities in Guest play and transactions during shift.Take losing bets and pay winning bets according to established rules and procedures.Regular, predictable attendance required.Other job related duties as assigned.KNOWLEDGE, SKILL & ABILITIES Excellent communication and guest service skills.Ability to perform basic math.Understand and comply with all company and departmental rules and regulations, policies and procedures.Ability to read, write, and communicate verbally in English.Knowledge and ability to deal games.High School Diploma or equivalent.Previous dealing experience, preferably two years minimum.Must be 21 and have Nevada Gaming Registration.Must have permit to work in U.S.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Mar 02, 2024
Full time
Starting at $10.50 plus TipsJOB SUMMARYDeal a procedurally correct, accurate game, while maintaining a good rapport with customers. Create an environment of excitement for guests on dice game to bring back guests for more time on game. ESSENTIAL DUTIES & RESPONSIBILITIES (Includes, but is not limited to the following. Apply skill in dealing individual games, providing prompt, accurate and courteous service to customers in accordance with procedure.Practice excellent guest relationsGreet guests, answer questions and if they are tracked players, make sure they are well serviced.Protect the security of the game and handTreat fellow Team Members with respect and courtesy.Name tag, ID badge must be worn at all times during shift.Verify fills and credits to game.Notify floor person of any irregularities in Guest play and transactions during shift.Take losing bets and pay winning bets according to established rules and procedures.Regular, predictable attendance required.Other job related duties as assigned.KNOWLEDGE, SKILL & ABILITIES Excellent communication and guest service skills.Ability to perform basic math.Understand and comply with all company and departmental rules and regulations, policies and procedures.Ability to read, write, and communicate verbally in English.Knowledge and ability to deal games.High School Diploma or equivalent.Previous dealing experience, preferably two years minimum.Must be 21 and have Nevada Gaming Registration.Must have permit to work in U.S.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
$500 Sign On Bonus! PURPOSE OF THIS POSITION This position is responsible for performing a variety of kitchen duties as directed by supervisor. Duties will be performed in accordance with current applicable federal, state and local standards, guidelines and regulations, Independence House policy and procedure, Independence House ethical statement and resident rights, subject to the associate handbook. JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrates the knowledge and skills necessary to provide dietary services appropriate to needs of the residents served on his/her neighborhood or area. Duty 2: Demonstrates leadership and personal accountability for performance to ensure quality food service is given to each and every customer. Duty 3: Keep area where working clean and sanitary. Is able to operate the dish machine, washes pots, pans and other food service items. Sweep and mop floors in kitchen and servicing areas. Remove trash and garbage as directed. Duty 4: Restock shelves, counters and storage areas with food service equipment. Duty 5: Adhere to unit standards of dress and attend scheduled meetings as well as all mandatory competency training. Duty 6: Displays service excellence as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction. Duty 7: Complies with organizational policies, procedures, and practices to ensure quality job performance and regulatory compliance REQUIRED QUALIFICATIONS Minimum 16 years old Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak in sentences. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with standardized situations with only occasional or no variables. Ability to add and subtract two-digit numbers. Ability to count. Positive service-oriented interpersonal and communication skills required. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.) PREFERENCES High school diploma or equivalent training or up to one-year related experience or training; or equivalent combination of education and experience. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting and twisting. The associate will be required to sit for up to one hour a day, stand for four to six hours a day and walk for one hour a day . The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The associate must have eye-hand coordination and finger dexterity. The individual must have corrected vision and hearing in the normal range. The individual may be exposed to other occupational hazards such as burns, electrical hazards, cuts, falls, strains and steam burns. The individual will also be exposed to heat and cold temperatures in the kitchen and storage area. The position requires excellent verbal skills to perform daily tasks.
Mar 28, 2024
Full time
$500 Sign On Bonus! PURPOSE OF THIS POSITION This position is responsible for performing a variety of kitchen duties as directed by supervisor. Duties will be performed in accordance with current applicable federal, state and local standards, guidelines and regulations, Independence House policy and procedure, Independence House ethical statement and resident rights, subject to the associate handbook. JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrates the knowledge and skills necessary to provide dietary services appropriate to needs of the residents served on his/her neighborhood or area. Duty 2: Demonstrates leadership and personal accountability for performance to ensure quality food service is given to each and every customer. Duty 3: Keep area where working clean and sanitary. Is able to operate the dish machine, washes pots, pans and other food service items. Sweep and mop floors in kitchen and servicing areas. Remove trash and garbage as directed. Duty 4: Restock shelves, counters and storage areas with food service equipment. Duty 5: Adhere to unit standards of dress and attend scheduled meetings as well as all mandatory competency training. Duty 6: Displays service excellence as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction. Duty 7: Complies with organizational policies, procedures, and practices to ensure quality job performance and regulatory compliance REQUIRED QUALIFICATIONS Minimum 16 years old Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak in sentences. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with standardized situations with only occasional or no variables. Ability to add and subtract two-digit numbers. Ability to count. Positive service-oriented interpersonal and communication skills required. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.) PREFERENCES High school diploma or equivalent training or up to one-year related experience or training; or equivalent combination of education and experience. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting and twisting. The associate will be required to sit for up to one hour a day, stand for four to six hours a day and walk for one hour a day . The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The associate must have eye-hand coordination and finger dexterity. The individual must have corrected vision and hearing in the normal range. The individual may be exposed to other occupational hazards such as burns, electrical hazards, cuts, falls, strains and steam burns. The individual will also be exposed to heat and cold temperatures in the kitchen and storage area. The position requires excellent verbal skills to perform daily tasks.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
General - Responsible for learning to: Responsible for team member scheduling, special requests, and PTO Responsible for preparing and conducting performance reviews Responsible for recommending, implementing and enforcing progressive discipline. Responsible for disciplinary and termination decisions in accordance with Company policy Implements and manages processes and programs to effectively control and reduce loss time injuries. Review and adjust staffing levels to maintain budgeted level of employment. Development of staff, interviews, hires, and evaluates. Review poker room activities and promotional status with Director of Poker. Assists Director with monitoring and adjusting performance to local competition. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Five to seven years' experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 30 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Mar 28, 2024
Full time
General - Responsible for learning to: Responsible for team member scheduling, special requests, and PTO Responsible for preparing and conducting performance reviews Responsible for recommending, implementing and enforcing progressive discipline. Responsible for disciplinary and termination decisions in accordance with Company policy Implements and manages processes and programs to effectively control and reduce loss time injuries. Review and adjust staffing levels to maintain budgeted level of employment. Development of staff, interviews, hires, and evaluates. Review poker room activities and promotional status with Director of Poker. Assists Director with monitoring and adjusting performance to local competition. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Five to seven years' experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others' reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 30 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Supervise daily Caesars Rewards activities, Interviews, selects, and trains employees for the department Conducts Performance Reviews in accordance with policies and procedures; provides feedback; coaches, develops, and guides as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Supervises day-to-day operations of the Caesars Rewards staff ensuring excellent customer service. JOBSUMMARY: Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Plans, supervises and monitors the work of the team members in assigned area(s). Monitors legal compliance with federal, state and gaming laws. Completes monthly tracking activities. Promotes departmental efficiency and effectiveness by staffing Total Rewards area commensurate with customer volume. Assists in developing operational procedures including regulatory requirements to be used in conjunction with Caesars Rewards programs. Trains and motivates staff to provide superior customer service. Maintains accurate customer account records and coupon/inventory controls during assigned shift. Determines weekly inventory orders /supplies for department. Work closely with Player Development and VIP services to coordinate logistical support for VIP parties and events. Monitors Caesars Rewards data. Constantly seeks ways to improve overall service scores Friendly/Helpful service and reduce customer Wait Times to positively impact department customer service. Responsible for fostering a positive and fun environment for employees to grow, ensuring fairness and consistency. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Mar 28, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay may vary based on experience Supervise daily Caesars Rewards activities, Interviews, selects, and trains employees for the department Conducts Performance Reviews in accordance with policies and procedures; provides feedback; coaches, develops, and guides as needed. Responds to and handles employee complaints (grievances) in a timely and efficient manner. Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures. Supervises day-to-day operations of the Caesars Rewards staff ensuring excellent customer service. JOBSUMMARY: Reviews, analyzes and makes recommendations with respect to wage increases, promotions, or demotions as needed. Plans, supervises and monitors the work of the team members in assigned area(s). Monitors legal compliance with federal, state and gaming laws. Completes monthly tracking activities. Promotes departmental efficiency and effectiveness by staffing Total Rewards area commensurate with customer volume. Assists in developing operational procedures including regulatory requirements to be used in conjunction with Caesars Rewards programs. Trains and motivates staff to provide superior customer service. Maintains accurate customer account records and coupon/inventory controls during assigned shift. Determines weekly inventory orders /supplies for department. Work closely with Player Development and VIP services to coordinate logistical support for VIP parties and events. Monitors Caesars Rewards data. Constantly seeks ways to improve overall service scores Friendly/Helpful service and reduce customer Wait Times to positively impact department customer service. Responsible for fostering a positive and fun environment for employees to grow, ensuring fairness and consistency. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Description The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education, and support to young people ages 12-21. Most of the youth served are between the ages of 14 and 18. The Department promotes positive change for the youth committed to our care and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment. The Department of Youth Services employs staff in various professions and backgrounds to engage young people in strategies that support positive youth development. As a key member of the residential team, direct-care staff must monitor and provide on-site and immediate intervention of DYS youth in our residential facilities. For additional information about the Department of Youth Services and its programs please watch: Incumbents of positions in this series oversee food service activities, including the preparation and serving of food, plan menus, and evaluate prepared food for proper quality and quantity. Inspect food service areas; make recommendations to superiors concerning food service activities. The Department of Youth Services (DYS) is seeking a dynamic, experienced, person to fill the role of Food Service Supervisor at the Zara Cisco Brough Center located at 288 Lyman Street in Westborough, MA. Duties and Responsibilities (these duties are a general summary and not all inclusive): Oversee food service activities including the preparation and serving of food; evaluates prepared food to ensure that the quality and quantity meet established standards. Plan menus for cafeteria by consulting with dietitians and others to ensure meals served are ample in quantity and nutritionally sound. Inspect food services areas to ensure compliance with acceptable food service practice and application sanitation codes and safety standards; overseas cleaning of cafeteria. Ensure sufficient resources for efficient services by making recommendations to superiors concerning food service activities, including the purchase of supplies and equipment and improved policies and practices related to the purchase, storage, preparation and serving of food, etc. Maintain records of food service operations including food costs and the use for cost control purposes. Make recommendations for cafeteria budget by projecting personnel, food and equipment costs. Perform related duties such as interviewing applicants for employment, providing for the orientation and on the job training of subordinates and attending and conducting meetings. Preferred Qualifications: Knowledge of the principles and practices of food service management, including terminology in connection with large scale food service operations. Knowledge of the standard methods and techniques used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the safety and sanitation practices and procedures followed in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the types and methods of the uses of utensils and equipment used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the effects of time, temperature and weather conditions on food. Knowledge of the proper quality, appearance and condition of food. Along with the principles and methods of inventory control of supplies and equipment. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates training needs and providing or arranging for such trainings. Motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action. Ability to understand and apple the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities. Ability to judge the proper quality, appearance and condition of foods by sensory observation. Ability to read and interpret weights and measures tables, as well as perform arithmetic computations to determine percentages, ratios and proportions. Ability to give oral and written instructions in a precise and understandable manner. Schedule: 6:00 AM - 2:00 PM, with Sundays and Mondays off. Pre-Offer Process: Pre-Employment Requirements: Candidates must pass a pre-employment screening which includes: 1) Drug Screening; 2) Psychological Screening; 3) Medical Examination; and 4) Physical Abilities Test (PAT) for direct care positions. If you would like more information, please log on to the DYS website to access detailed information on the Pre-Employment process. A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants". Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the For questions, please contact the Office of Human Resources at 1- and select option . Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in the preparation and cooking of food in a hotel, restaurant, cafeteria, catering firm, government or private institution and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate's degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of one year of the required (A) experience. II. A Bachelor's or higher degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of two years of the required (A) experience. III. A diploma or certificate from a recognized trade, technical or vocational school, at the high school level or higher, with a major in culinary arts, food services or food trades may be substituted for a maximum of one year of the required (A) experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitutions will be permitted for the required (B) experience. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Food Service Supervisor I Primary Location: United States-Massachusetts-Westborough-PO 288-Lyman St Job: Food Services Agency: Department of Youth Services Schedule: Full-time Shift: Day Job Posting: Mar 25, 2024, 1:46:33 PM Number of Openings: 1 Salary: 64,949.30 - 92,874.60 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Natasha click apply for full job details
Mar 28, 2024
Full time
Description The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education, and support to young people ages 12-21. Most of the youth served are between the ages of 14 and 18. The Department promotes positive change for the youth committed to our care and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment. The Department of Youth Services employs staff in various professions and backgrounds to engage young people in strategies that support positive youth development. As a key member of the residential team, direct-care staff must monitor and provide on-site and immediate intervention of DYS youth in our residential facilities. For additional information about the Department of Youth Services and its programs please watch: Incumbents of positions in this series oversee food service activities, including the preparation and serving of food, plan menus, and evaluate prepared food for proper quality and quantity. Inspect food service areas; make recommendations to superiors concerning food service activities. The Department of Youth Services (DYS) is seeking a dynamic, experienced, person to fill the role of Food Service Supervisor at the Zara Cisco Brough Center located at 288 Lyman Street in Westborough, MA. Duties and Responsibilities (these duties are a general summary and not all inclusive): Oversee food service activities including the preparation and serving of food; evaluates prepared food to ensure that the quality and quantity meet established standards. Plan menus for cafeteria by consulting with dietitians and others to ensure meals served are ample in quantity and nutritionally sound. Inspect food services areas to ensure compliance with acceptable food service practice and application sanitation codes and safety standards; overseas cleaning of cafeteria. Ensure sufficient resources for efficient services by making recommendations to superiors concerning food service activities, including the purchase of supplies and equipment and improved policies and practices related to the purchase, storage, preparation and serving of food, etc. Maintain records of food service operations including food costs and the use for cost control purposes. Make recommendations for cafeteria budget by projecting personnel, food and equipment costs. Perform related duties such as interviewing applicants for employment, providing for the orientation and on the job training of subordinates and attending and conducting meetings. Preferred Qualifications: Knowledge of the principles and practices of food service management, including terminology in connection with large scale food service operations. Knowledge of the standard methods and techniques used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the safety and sanitation practices and procedures followed in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the types and methods of the uses of utensils and equipment used in food preparation including cooking and baking and the serving, handling and storage of food. Knowledge of the effects of time, temperature and weather conditions on food. Knowledge of the proper quality, appearance and condition of food. Along with the principles and methods of inventory control of supplies and equipment. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates training needs and providing or arranging for such trainings. Motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action. Ability to understand and apple the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities. Ability to judge the proper quality, appearance and condition of foods by sensory observation. Ability to read and interpret weights and measures tables, as well as perform arithmetic computations to determine percentages, ratios and proportions. Ability to give oral and written instructions in a precise and understandable manner. Schedule: 6:00 AM - 2:00 PM, with Sundays and Mondays off. Pre-Offer Process: Pre-Employment Requirements: Candidates must pass a pre-employment screening which includes: 1) Drug Screening; 2) Psychological Screening; 3) Medical Examination; and 4) Physical Abilities Test (PAT) for direct care positions. If you would like more information, please log on to the DYS website to access detailed information on the Pre-Employment process. A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants". Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the For questions, please contact the Office of Human Resources at 1- and select option . Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in the preparation and cooking of food in a hotel, restaurant, cafeteria, catering firm, government or private institution and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate's degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of one year of the required (A) experience. II. A Bachelor's or higher degree with a major in restaurant and hotel management, food service management, home economics, nutrition or dietetics may be substituted for a maximum of two years of the required (A) experience. III. A diploma or certificate from a recognized trade, technical or vocational school, at the high school level or higher, with a major in culinary arts, food services or food trades may be substituted for a maximum of one year of the required (A) experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitutions will be permitted for the required (B) experience. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Food Service Supervisor I Primary Location: United States-Massachusetts-Westborough-PO 288-Lyman St Job: Food Services Agency: Department of Youth Services Schedule: Full-time Shift: Day Job Posting: Mar 25, 2024, 1:46:33 PM Number of Openings: 1 Salary: 64,949.30 - 92,874.60 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Natasha click apply for full job details
The Opportunity Delaware North Parks and Resorts is hiring a seasonal Kitchen Supervisor to join our team in Shenandoah National Park, Virginia. If you are an experienced Cook that enjoys working in fast-paced environment, taking pride in delivering quality service and food to guests, inspiring experiences are waiting for you! Apply now to join our collaborative team, supporting guests to explore culinary excellence. Pay $21.50 - $21.50 / hour Information on our comprehensive benefits package can be found at . Life in Shenandoah National Park Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails. Low-cost shared dormitory housing available for $50/ week including all meals, utilities, and wi-fi Shared fire pit area for use in dorm area Meet guests and fellow team members from around the globe Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding Benefits at Shenandoah Weekly pay Free shift meal or all meals included with on-site housing 30% discount on other meals Employee discounts - 30% off most items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties Responsibilities Create weekly dining room menus from personal or established recipes Supervise food prep maintaining quality, presentation, and sanitation standards, while verifying portion sizes, quality standards, department rules, policies and procedures are maintained Ensure all kitchen equipment is working efficiently, supervising team members with cleaning and food production in their areas, and maintaining cleanliness and organization of walk-ins and freezers, as well as supervising proper breakdown, rotation, labeling, dating, and storage of food Actively maintain food cost within parameters set by culinary leadership Perform opening, closing and side work duties as instructed and according to proper guidelines Qualifications Minimum two years' experience as a Line Cook, Lead Line Cook, or Kitchen Supervisor Ability to effectively communicate with others in a leadership capacity Attentive and detailed oriented with basic math skills to understand, calculate and follow recipe measurements Capacity to work in a fast-paced environment No college degree required Physical Requirements Must be able to carry up to 50 lbs Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms Manual dexterity sufficient to chop, mix, blend, whip a variety of foods and liquids Shift Details Day shift Evening shift Holidays Weekends Who We Are Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Mar 28, 2024
Full time
The Opportunity Delaware North Parks and Resorts is hiring a seasonal Kitchen Supervisor to join our team in Shenandoah National Park, Virginia. If you are an experienced Cook that enjoys working in fast-paced environment, taking pride in delivering quality service and food to guests, inspiring experiences are waiting for you! Apply now to join our collaborative team, supporting guests to explore culinary excellence. Pay $21.50 - $21.50 / hour Information on our comprehensive benefits package can be found at . Life in Shenandoah National Park Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails. Low-cost shared dormitory housing available for $50/ week including all meals, utilities, and wi-fi Shared fire pit area for use in dorm area Meet guests and fellow team members from around the globe Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding Benefits at Shenandoah Weekly pay Free shift meal or all meals included with on-site housing 30% discount on other meals Employee discounts - 30% off most items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties Responsibilities Create weekly dining room menus from personal or established recipes Supervise food prep maintaining quality, presentation, and sanitation standards, while verifying portion sizes, quality standards, department rules, policies and procedures are maintained Ensure all kitchen equipment is working efficiently, supervising team members with cleaning and food production in their areas, and maintaining cleanliness and organization of walk-ins and freezers, as well as supervising proper breakdown, rotation, labeling, dating, and storage of food Actively maintain food cost within parameters set by culinary leadership Perform opening, closing and side work duties as instructed and according to proper guidelines Qualifications Minimum two years' experience as a Line Cook, Lead Line Cook, or Kitchen Supervisor Ability to effectively communicate with others in a leadership capacity Attentive and detailed oriented with basic math skills to understand, calculate and follow recipe measurements Capacity to work in a fast-paced environment No college degree required Physical Requirements Must be able to carry up to 50 lbs Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms Manual dexterity sufficient to chop, mix, blend, whip a variety of foods and liquids Shift Details Day shift Evening shift Holidays Weekends Who We Are Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Opportunity Delaware North Parks is hiring seasonal Food and Beverage Supervisors to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. As a Food and Beverage Supervisor, you will be responsible for ensuring the highest levels of service is provided to our guests. If you are looking for a hospitality role offering opportunity, and the potential to learn where your efforts are rewarded, apply now. Pay $18.00 - $18.00 / hour Information on our comprehensive benefits package can be found at . Life in Shenandoah National Park Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails. Low-cost shared dormitory housing available for $50/ week including all meals, utilities, and wi-fi Shared fire pit area for use in dorm area Meet guests and fellow team members from around the globe Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding Benefits at Shenandoah Weekly pay Free shift meal or all meals included with on-site housing 30% discount on other meals Employee discounts - 30% off most items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties Responsibilities Assist in maintaining planned bar and restaurant cost of sales Hire, train, and manage an effective group of team members, with alignment to Delaware North programs and service standards Partner with the kitchen team to ensure guests are served the highest quality meals Assist with the management of staffing levels in accordance with budgets and business volume Qualifications No college degree required One year related experience required Basic math skills for cash and inventory duties Word-processing, spreadsheets, and email experience required Physical Requirements Ability to lift or carry 50 lbs Ability to stand or walk for extended periods of time Shift Details Day shift Evening shift Holidays Weekends Who We Are Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Mar 27, 2024
Full time
The Opportunity Delaware North Parks is hiring seasonal Food and Beverage Supervisors to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. As a Food and Beverage Supervisor, you will be responsible for ensuring the highest levels of service is provided to our guests. If you are looking for a hospitality role offering opportunity, and the potential to learn where your efforts are rewarded, apply now. Pay $18.00 - $18.00 / hour Information on our comprehensive benefits package can be found at . Life in Shenandoah National Park Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails. Low-cost shared dormitory housing available for $50/ week including all meals, utilities, and wi-fi Shared fire pit area for use in dorm area Meet guests and fellow team members from around the globe Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding Benefits at Shenandoah Weekly pay Free shift meal or all meals included with on-site housing 30% discount on other meals Employee discounts - 30% off most items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties Responsibilities Assist in maintaining planned bar and restaurant cost of sales Hire, train, and manage an effective group of team members, with alignment to Delaware North programs and service standards Partner with the kitchen team to ensure guests are served the highest quality meals Assist with the management of staffing levels in accordance with budgets and business volume Qualifications No college degree required One year related experience required Basic math skills for cash and inventory duties Word-processing, spreadsheets, and email experience required Physical Requirements Ability to lift or carry 50 lbs Ability to stand or walk for extended periods of time Shift Details Day shift Evening shift Holidays Weekends Who We Are Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
General Information Position: Shift Leader 71923 Business Unit: Restaurant Brand: Burger King City: Winnfield Restaurant Department: Shift Leader Restaurant Number: 13207 Post Reference: , State: LA Description and Requirements Position Description: We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned. Position Duties: • Ensure your team provides outstanding service & satisfied guests • Train & coach the team • Utilize GPS Hospitality Systems to run a great restaurant every shift, every day • Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations • Provide coaching and feedback to the team • Supervise in accordance with GPS values, traits and behaviors • Demonstrate strong problem-solving skills • Follow and enforce all cash policies; address and document any policy violations • Any / all other duties as assigned by the Restaurant General Manager (RGM) Position Requirements: • 0-2 year of supervisory experience in a restaurant or retail setting • High School Diploma or GED preferred • Excellent customer service skills • Must be able to perform under pressure in a high-volume setting About our benefits: We offer a passionate, fun and positive work environment, with a welcoming and supportive team, along with • Regular performance reviews • Health & Life Benefits • HSA programs • Anniversary Vacation Bonus • Employee Rewards & Recognition Program • Career development through structured training programs EEO Statement GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth and other related conditions), sexual orientation, genetic information / characteristics, veteran or military status, marital status or any other characteristic provided by applicable federal, state or local laws. ADAA GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources at . Ability to perform the following motions • Bending • Squatting • Twisting • Pulling • Reaching Must be ServSafe certified or capable of obtaining certification Ability to work in warm and cold temperatures Ability to stand for 8-10 hours Ability to lift up to 50lbs Ability to climb ladders for general maintenance
Mar 27, 2024
Full time
General Information Position: Shift Leader 71923 Business Unit: Restaurant Brand: Burger King City: Winnfield Restaurant Department: Shift Leader Restaurant Number: 13207 Post Reference: , State: LA Description and Requirements Position Description: We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned. Position Duties: • Ensure your team provides outstanding service & satisfied guests • Train & coach the team • Utilize GPS Hospitality Systems to run a great restaurant every shift, every day • Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations • Provide coaching and feedback to the team • Supervise in accordance with GPS values, traits and behaviors • Demonstrate strong problem-solving skills • Follow and enforce all cash policies; address and document any policy violations • Any / all other duties as assigned by the Restaurant General Manager (RGM) Position Requirements: • 0-2 year of supervisory experience in a restaurant or retail setting • High School Diploma or GED preferred • Excellent customer service skills • Must be able to perform under pressure in a high-volume setting About our benefits: We offer a passionate, fun and positive work environment, with a welcoming and supportive team, along with • Regular performance reviews • Health & Life Benefits • HSA programs • Anniversary Vacation Bonus • Employee Rewards & Recognition Program • Career development through structured training programs EEO Statement GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth and other related conditions), sexual orientation, genetic information / characteristics, veteran or military status, marital status or any other characteristic provided by applicable federal, state or local laws. ADAA GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources at . Ability to perform the following motions • Bending • Squatting • Twisting • Pulling • Reaching Must be ServSafe certified or capable of obtaining certification Ability to work in warm and cold temperatures Ability to stand for 8-10 hours Ability to lift up to 50lbs Ability to climb ladders for general maintenance
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 27, 2024
Full time
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 27, 2024
Full time
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 27, 2024
Full time
The pay rate for this position starts at $18.00 / hour, with the opportunity for more based on prior experience. Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Supervises the kitchen by ensuring that day-to-day operations run smoothly and according to established company procedures. Ensures that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members. Assists in following established cost guidelines and ensures compliance with established standards. May participate with members of management in the interviewing, orientation, hiring, training, scheduling, discipline and performance appraisals of team members. Acts as a liaison between hourly team members and members of management. May also be required to perform hands-on tasks as required by the operation. BENEFITS • FREE meal during your shift • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. • Paid time off • Management career advancement opportunities • Access to continuous development with Smile Universe • Eligibility for 401k, vision, dental and medical plans ESSENTIAL FUNCTIONS Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services. Follows established Parkhurst and client policies and procedures. Upholds standards. Communicates using Hospitality Imperatives guidelines and coaches team members on their use of the hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Follows the human resource policies and procedures; Treats team members with fairness and respect. Orients and trains staff. May be required to present inservice training programs. Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures. Serves as a role model for team members by maintaining standards for appearance, dress, attendance and professional behavior. Enforces safety standards with team members. Reports safety problems to management. Ensures sanitation standards are enforced. Monitors cleaning procedures. Assist kitchen staff with their duties as needed. Perform any other duties as assigned by the management. Experience needed: cooking in a fast paced short order or a la carte scratch kitchen cash handling and registers scheduling inventory and ordering Physical Demands and Working Conditions: Lifting objects up to 50 lbs. Bending, reaching and grasping. Walking short distances. Exposure to high noise, heat and humidity levels. Standing for long periods on hard surfaces. Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.