Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
JOB SUMMARY: Harrah's in Columbus, NE is hiring a Casino Host. The Casino Host increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. The Casino Host will create loyalty to Harrah's Casino and Caesars Rewards members among other valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. KEY JOB FUNCTIONS: Maintains close ties with targeted guests through personal contact by phone and in person. Greets guests in the casino and participates in social events and special promotions. Anticipates guests' needs and quickly responds to guests' requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses sound judgment and makes good decisions in accordance with established guidelines. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. QUALIFICATIONS: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Must be able to work independently and be self-motivated. H.S. Diploma, GED, or equivalent required 19 + years of age or older Successfully pass a background check Able to obtain a gaming license from the Nebraska Gaming Commission Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal English. Bilingual is a PLUS Must be able to respond calmly and make rational decisions when handling guest's needs. Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations. Must have a minimum of 2 years customer service-related experience. Must have a valid drivers license and be able to pass a MVR check. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: Harrah's in Columbus, NE is hiring a Casino Host. The Casino Host increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. The Casino Host will create loyalty to Harrah's Casino and Caesars Rewards members among other valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. KEY JOB FUNCTIONS: Maintains close ties with targeted guests through personal contact by phone and in person. Greets guests in the casino and participates in social events and special promotions. Anticipates guests' needs and quickly responds to guests' requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses sound judgment and makes good decisions in accordance with established guidelines. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. QUALIFICATIONS: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Must be able to work independently and be self-motivated. H.S. Diploma, GED, or equivalent required 19 + years of age or older Successfully pass a background check Able to obtain a gaming license from the Nebraska Gaming Commission Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal English. Bilingual is a PLUS Must be able to respond calmly and make rational decisions when handling guest's needs. Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations. Must have a minimum of 2 years customer service-related experience. Must have a valid drivers license and be able to pass a MVR check. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
JOB SUMMARYThe Executive Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.ESSENTIAL DUTIES AND RESPONSIBILITIES Delegate authority, and assign responsibilities and work schedules to department staff. Provides direct leadership to Casino Hosts. Communicates directly with guests regarding upcoming promotions and special events. Provides personalized guest service through direct interactions with guests through various methods of communication. Evaluates guests' play for purposes of issuing comps. Manages development, planning, communicating, and implementing player special events. Develops and manages the departmental budget, including capital expenditures. Monitors staffing levels to ensure budgetary compliance. Oversees interviewing, hiring, training and evaluating department staff. Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Prepares and delivers reports as needed. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES A Bachelor's degree in a business-related field, 5+ years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred. Gaming industry experience is required. High-level public relations and customer service skills are necessary. Excellent written and verbal communications skills are required. Must be able to work any necessary hours, including late nights, weekends, and holidays. Read, write, and understand complex instructions and reports. Communicate effectively with all casino guests, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand, sit and walk for long periods of time. Work environment may include smoke and variable temperature, lighting and noise levels. Must possess excellent communications and guest service skills. Must be able to work flexible hours, including late nights, weekends, holidays, and overtime. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.Ability to obtain a valid state gaming license.
Apr 14, 2024
Full time
JOB SUMMARYThe Executive Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.ESSENTIAL DUTIES AND RESPONSIBILITIES Delegate authority, and assign responsibilities and work schedules to department staff. Provides direct leadership to Casino Hosts. Communicates directly with guests regarding upcoming promotions and special events. Provides personalized guest service through direct interactions with guests through various methods of communication. Evaluates guests' play for purposes of issuing comps. Manages development, planning, communicating, and implementing player special events. Develops and manages the departmental budget, including capital expenditures. Monitors staffing levels to ensure budgetary compliance. Oversees interviewing, hiring, training and evaluating department staff. Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Prepares and delivers reports as needed. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES A Bachelor's degree in a business-related field, 5+ years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred. Gaming industry experience is required. High-level public relations and customer service skills are necessary. Excellent written and verbal communications skills are required. Must be able to work any necessary hours, including late nights, weekends, and holidays. Read, write, and understand complex instructions and reports. Communicate effectively with all casino guests, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand, sit and walk for long periods of time. Work environment may include smoke and variable temperature, lighting and noise levels. Must possess excellent communications and guest service skills. Must be able to work flexible hours, including late nights, weekends, holidays, and overtime. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.Ability to obtain a valid state gaming license.
JOB SUMMARY:Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.GENERAL REQUIREMENTS: College degree preferred Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature Minimum of two (2) years of guest services experience preferred Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Bilingual a plus Proven track record of increasing gaming revenue through established customer base is a plus Must have strong telemarketing skills Computer literate in PCS, AS400 and Microsoft office preferred Must possess excellent interpersonal, communication, team-building and problem-solving skills Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Louisiana gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends and holidays Must be able to obtain a Louisiana Gaming licenseESSENTIAL JOB FUNCTIONS: Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program Follows all relevant policies and procedures Communicates with co-workers, Table and Slot team members, supervisors and guests Hosts special events Arranges special services for guests related to level of play Meets and greets players on the casino floor and at special events and promotions Makes sounds complimentary decisions based on tracked customer play Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors Encourages repeat visitation from guests and drives additional trips Attempts to develop guest play levels to the level of being assigned an Executive Host Demonstrates exceptional guest services to both internal and external customers Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by ManagementDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipmentWORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needs Must be able to tolerate areas containing secondhand smokeCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
JOB SUMMARY:Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.GENERAL REQUIREMENTS: College degree preferred Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature Minimum of two (2) years of guest services experience preferred Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Bilingual a plus Proven track record of increasing gaming revenue through established customer base is a plus Must have strong telemarketing skills Computer literate in PCS, AS400 and Microsoft office preferred Must possess excellent interpersonal, communication, team-building and problem-solving skills Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Louisiana gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends and holidays Must be able to obtain a Louisiana Gaming licenseESSENTIAL JOB FUNCTIONS: Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program Follows all relevant policies and procedures Communicates with co-workers, Table and Slot team members, supervisors and guests Hosts special events Arranges special services for guests related to level of play Meets and greets players on the casino floor and at special events and promotions Makes sounds complimentary decisions based on tracked customer play Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors Encourages repeat visitation from guests and drives additional trips Attempts to develop guest play levels to the level of being assigned an Executive Host Demonstrates exceptional guest services to both internal and external customers Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by ManagementDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipmentWORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needs Must be able to tolerate areas containing secondhand smokeCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
JOB SUMMARY: Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities. KEY JOB FUNCTIONS: Establishes and maintains the good will of players, based on personal knowledge of the individual.Represents Caesars Entertainment at special events.Greets and hosts players.Assists in developing invitation lists for special events and in planning the events.Coordinates activities on a regular basis with other team anizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.Develops incremental trips for players.Keeps informed of competitive promotional methods.Provides complimentaries for players in accordance with guidelines.Conveys terms of programs and explains qualifications to prospective gaming customers. EDUCATION and/or EXPERIENCE: Minimum 2 year Associate's college degree; Bachelor's Degree or comparable experience preferredMinimum of 5 years in gaming, marketing or public relationsCustomer service and telemarketing experience required QUALIFICATIONS:Literacy and fluency in EnglishEnjoys being with people and has the ability to make each guest feel specialExcellent verbal communication skillsAbility to be creative and innovative in guest satisfactionAbility to solve guests' problems to their satisfaction while protecting Harrah's interestsMust possess strong relationship building skills and demonstrate the ability to influence at all levelsMust be able to work flexible hours. Must be able to maintain composure and excellent guest relations under all circumstances. Ability to maintain strictest confidence regarding all information concerning Caesars EntertainmentAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:Must be able to sit, stand or walk for long periods of time (4 hours).Must be able to move in and around on the casino floor quickly.Must be able to respond calmly and handle many customer demands in a fast paced environment.Visual and auditory range must include immediate environment.Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneelAbility to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities. KEY JOB FUNCTIONS: Establishes and maintains the good will of players, based on personal knowledge of the individual.Represents Caesars Entertainment at special events.Greets and hosts players.Assists in developing invitation lists for special events and in planning the events.Coordinates activities on a regular basis with other team anizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.Develops incremental trips for players.Keeps informed of competitive promotional methods.Provides complimentaries for players in accordance with guidelines.Conveys terms of programs and explains qualifications to prospective gaming customers. EDUCATION and/or EXPERIENCE: Minimum 2 year Associate's college degree; Bachelor's Degree or comparable experience preferredMinimum of 5 years in gaming, marketing or public relationsCustomer service and telemarketing experience required QUALIFICATIONS:Literacy and fluency in EnglishEnjoys being with people and has the ability to make each guest feel specialExcellent verbal communication skillsAbility to be creative and innovative in guest satisfactionAbility to solve guests' problems to their satisfaction while protecting Harrah's interestsMust possess strong relationship building skills and demonstrate the ability to influence at all levelsMust be able to work flexible hours. Must be able to maintain composure and excellent guest relations under all circumstances. Ability to maintain strictest confidence regarding all information concerning Caesars EntertainmentAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:Must be able to sit, stand or walk for long periods of time (4 hours).Must be able to move in and around on the casino floor quickly.Must be able to respond calmly and handle many customer demands in a fast paced environment.Visual and auditory range must include immediate environment.Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneelAbility to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job descriptionExecutive Casino HostPOSITION SUMMARYThe team member in this position is responsible for providing superior service to both internal and external guests. The Executive Casino Host is also responsible for identification, development and maintenance of all VIP players as well as for providing a favorable gaming experience for those players.RESPONSIBILITIES Provides superior guest service, positively affects interactions with guests and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Evaluate customer's play for comping needs. Communicates with VIP players through telemarketing, letter writing and on-floor interaction about available services, promotional opportunities and special events. Assist Marketing Department with special events, tournaments, promotions, etc. Communicates between guests and management to ensure customer satisfaction. Completes all assigned duties, paperwork and reports in a timely manner. Review activities and promotional status with Manager of Marketing Operations. Provides feedback to Manager of Marketing Operations about status and concerns of VIP players. Completes all company required training within designated time frames. Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week. Other duties as assigned.QUALIFICATIONS High school diploma or GED equivalent preferred. Must be able to obtain a Colorado Gaming License. Must possess strong interpersonal skills, public relations and customer service skills. Must possess average computer skills, specifically with Microsoft Office programs. Ability to learn multiple casino tracking programs, inclusive of but not limited to: CMS, AS-400 and LMS. Must possess prior casino experience and have a good overall working knowledge of casino and marketing operations. Must be able to learn all essential job functions and computer systems within 90 days of hire. Subject to random drug testing throughout the year.MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to review and comprehend player data and other necessary documentation and observe play of guests. Ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans. Ability to communicate effectively with guests and all levels of team members. Ability to perform assigned duties under frequent time pressures in an extremely interruptive environment. Ability to analyze and interpret departmental needs and results and also have the ability to solve complex problems. Ability to work an irregular work schedule due to broad variety of task and deadline requirements. Ability to move effectively and efficiently around the entire casino so as to be able to observe play and meet with casino players. Will require the following: walking 55%; standing 25%; sitting 10%; lifting 10% (up to 50 lbs.) Ability to work in a brightly lit, smoked filled casino environment with noise levels. Ability to be at work on time as scheduled on a regular basis which may include nights, weekends and holidays.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.Job Type: Full-timeSalary: $57,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insuranceSchedule: 8 hour shift Evening shift Weekends as neededSupplemental pay types: Bonus opportunitiesAbility to commute/relocate: Black Hawk, CO 80422: Reliably commute or planning to relocate before starting work (Required)Shift availability: Day Shift (Preferred) Night Shift (Preferred)
Apr 14, 2024
Full time
Job descriptionExecutive Casino HostPOSITION SUMMARYThe team member in this position is responsible for providing superior service to both internal and external guests. The Executive Casino Host is also responsible for identification, development and maintenance of all VIP players as well as for providing a favorable gaming experience for those players.RESPONSIBILITIES Provides superior guest service, positively affects interactions with guests and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Evaluate customer's play for comping needs. Communicates with VIP players through telemarketing, letter writing and on-floor interaction about available services, promotional opportunities and special events. Assist Marketing Department with special events, tournaments, promotions, etc. Communicates between guests and management to ensure customer satisfaction. Completes all assigned duties, paperwork and reports in a timely manner. Review activities and promotional status with Manager of Marketing Operations. Provides feedback to Manager of Marketing Operations about status and concerns of VIP players. Completes all company required training within designated time frames. Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week. Other duties as assigned.QUALIFICATIONS High school diploma or GED equivalent preferred. Must be able to obtain a Colorado Gaming License. Must possess strong interpersonal skills, public relations and customer service skills. Must possess average computer skills, specifically with Microsoft Office programs. Ability to learn multiple casino tracking programs, inclusive of but not limited to: CMS, AS-400 and LMS. Must possess prior casino experience and have a good overall working knowledge of casino and marketing operations. Must be able to learn all essential job functions and computer systems within 90 days of hire. Subject to random drug testing throughout the year.MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to review and comprehend player data and other necessary documentation and observe play of guests. Ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans. Ability to communicate effectively with guests and all levels of team members. Ability to perform assigned duties under frequent time pressures in an extremely interruptive environment. Ability to analyze and interpret departmental needs and results and also have the ability to solve complex problems. Ability to work an irregular work schedule due to broad variety of task and deadline requirements. Ability to move effectively and efficiently around the entire casino so as to be able to observe play and meet with casino players. Will require the following: walking 55%; standing 25%; sitting 10%; lifting 10% (up to 50 lbs.) Ability to work in a brightly lit, smoked filled casino environment with noise levels. Ability to be at work on time as scheduled on a regular basis which may include nights, weekends and holidays.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.Job Type: Full-timeSalary: $57,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insuranceSchedule: 8 hour shift Evening shift Weekends as neededSupplemental pay types: Bonus opportunitiesAbility to commute/relocate: Black Hawk, CO 80422: Reliably commute or planning to relocate before starting work (Required)Shift availability: Day Shift (Preferred) Night Shift (Preferred)
GENERAL REQUIREMENTS: College degree preferred Minimum of Two (2) years of guest services experience preferred. Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Must have strong telemarketing skills. Must possess excellent interpersonal, communication, team-building and problem-solving skills. Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Mississippi gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends, and holidays.ESSENTIAL JOB FUNCTIONS: Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program Follow all relevant policies and procedures Communicate with co-workers, table and slot team members, supervisors, and guests. Interacts with marketing in hosting special events Arranges special services related for players with proper play Meets and greets players on the casino floor at special events or promotions Makes sounds complimentary decisions based on tracked customer play Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout Provide hands-on real-time service for VIP customers that have relationships with player development team members. Demonstrates exceptional guest services to both internal and external customers Must be willing to continue to drive business Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by Management. Answer emails, texts, and phone calls while not on propertyDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipment WORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needsCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
GENERAL REQUIREMENTS: College degree preferred Minimum of Two (2) years of guest services experience preferred. Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Must have strong telemarketing skills. Must possess excellent interpersonal, communication, team-building and problem-solving skills. Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Mississippi gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends, and holidays.ESSENTIAL JOB FUNCTIONS: Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program Follow all relevant policies and procedures Communicate with co-workers, table and slot team members, supervisors, and guests. Interacts with marketing in hosting special events Arranges special services related for players with proper play Meets and greets players on the casino floor at special events or promotions Makes sounds complimentary decisions based on tracked customer play Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout Provide hands-on real-time service for VIP customers that have relationships with player development team members. Demonstrates exceptional guest services to both internal and external customers Must be willing to continue to drive business Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by Management. Answer emails, texts, and phone calls while not on propertyDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipment WORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needsCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
JOB SUMMARY: Develops and maintains relationships with the NCM Sales Team of Branch Offices and Independent Representatives while hosting guests sent by the Branch Offices and Representatives. KEY JOB FUNCTIONS: This position requires systematic, organized sales techniques and excellent sales and closing skills in order to grow the amount of business sent to Tahoe by our NCM sales network. Greets and hosts NCM players. Daily contact with our primary business producing Reps and Branch Offices to sell up coming events is essential. Create and implement customized events that will assist Reps and Branches in bringing business to Tahoe is required. Creativity is a must for this position. Build strong and trusting relationships with this network and systematic contact with them is essential to increasing the amount of business we receive from our sales network. Marketing and Hosting duties of this job require excellent time management and sales skills. Establishes and maintains the goodwill of players, based on personal knowledge of the individual. May correspond with players via multiple venues, including mail, e-mail and/or phone calls with NCM guests as needed, but corresponding with the Reps or offices is preferable. Represent Harrah's/Harveys at player events and special events. Hosts NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf tournaments, etc. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. Stays informed of competitive promotional methods. Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external. Makes complimentary determinations pre-departure for NCM customers based on established guidelines. Communicates information and feedback on customer experience to the Director of NCM on a weekly basis. EDUCATION and/or EXPERIENCE: Associate's Degree with emphasis on Marketing, Business Administration or equivalent field Bachelor's Degree or equivalent experience preferred Minimum of one year in gaming, marketing or public relations QUALIFICATIONS: Excellent written and verbal skill; literacy and fluency in English Excellent interpersonal, verbal communication and sales skills Superior guest service skills Ability to resolve problems to the satisfaction of both the customer and the company Computer literate; experience with CMS/LMS systems desired Ability to independently maintain high levels of productivity Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Must have mobility to navigate between the two properties Ability to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Develops and maintains relationships with the NCM Sales Team of Branch Offices and Independent Representatives while hosting guests sent by the Branch Offices and Representatives. KEY JOB FUNCTIONS: This position requires systematic, organized sales techniques and excellent sales and closing skills in order to grow the amount of business sent to Tahoe by our NCM sales network. Greets and hosts NCM players. Daily contact with our primary business producing Reps and Branch Offices to sell up coming events is essential. Create and implement customized events that will assist Reps and Branches in bringing business to Tahoe is required. Creativity is a must for this position. Build strong and trusting relationships with this network and systematic contact with them is essential to increasing the amount of business we receive from our sales network. Marketing and Hosting duties of this job require excellent time management and sales skills. Establishes and maintains the goodwill of players, based on personal knowledge of the individual. May correspond with players via multiple venues, including mail, e-mail and/or phone calls with NCM guests as needed, but corresponding with the Reps or offices is preferable. Represent Harrah's/Harveys at player events and special events. Hosts NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf tournaments, etc. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. Stays informed of competitive promotional methods. Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external. Makes complimentary determinations pre-departure for NCM customers based on established guidelines. Communicates information and feedback on customer experience to the Director of NCM on a weekly basis. EDUCATION and/or EXPERIENCE: Associate's Degree with emphasis on Marketing, Business Administration or equivalent field Bachelor's Degree or equivalent experience preferred Minimum of one year in gaming, marketing or public relations QUALIFICATIONS: Excellent written and verbal skill; literacy and fluency in English Excellent interpersonal, verbal communication and sales skills Superior guest service skills Ability to resolve problems to the satisfaction of both the customer and the company Computer literate; experience with CMS/LMS systems desired Ability to independently maintain high levels of productivity Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Must have mobility to navigate between the two properties Ability to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Description The Shuffler is responsible for managing documentation and maintaining order and set standards for documentation, playing cards, and equipment. This position is integral to our operation and the driving force behind Evolution Gaming's vision to be the leading Live Casino provider in the world. Responsibilities Shuffle and change the cards on the Live tables when needed; Count and place in order the new and used cards; Manage and maintain all facilities that store playing cards, equipment for the tables, and related documentation; Ensure equipment is in order for the Live tables: playing cards and any sort of tables' equipment; Manage documentation for audit purposes; Other duties as assigned.
Apr 11, 2024
Full time
Job Description The Shuffler is responsible for managing documentation and maintaining order and set standards for documentation, playing cards, and equipment. This position is integral to our operation and the driving force behind Evolution Gaming's vision to be the leading Live Casino provider in the world. Responsibilities Shuffle and change the cards on the Live tables when needed; Count and place in order the new and used cards; Manage and maintain all facilities that store playing cards, equipment for the tables, and related documentation; Ensure equipment is in order for the Live tables: playing cards and any sort of tables' equipment; Manage documentation for audit purposes; Other duties as assigned.
ESSENTIAL JOB FUNCTIONS: Identifies new and current premium slot and table players with emphasis on developing relationships with players. Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system. Increases market share and company profitability in accordance with all gaming regulations. Develops and promotes special events with target areas as directed. Makes reservations for hosted guests as appropriate. Represents management at special events and promotions. Greeting and hosting guests, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout. Tracks guests' visits, arranges transportation and accommodations, and provides complimentary according to established guidelines. Keeps informed of competitive promotional methods. Required to plan and coordinate multiple VIP hosted events per quarter. EDUCATION and/or EXPERIENCE: Three to five years' experience casino/hotel, customer service, host or other account management experience Preferred. College degree or equivalent experience preferred but not required. Ability to think independently in making decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Excellent interpersonal, communication, problem solving, and analytical skills required. Must have excellent customer service skills. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Excellent networking abilities. Must present a well-groomed professional appearance. Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 07, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Identifies new and current premium slot and table players with emphasis on developing relationships with players. Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system. Increases market share and company profitability in accordance with all gaming regulations. Develops and promotes special events with target areas as directed. Makes reservations for hosted guests as appropriate. Represents management at special events and promotions. Greeting and hosting guests, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout. Tracks guests' visits, arranges transportation and accommodations, and provides complimentary according to established guidelines. Keeps informed of competitive promotional methods. Required to plan and coordinate multiple VIP hosted events per quarter. EDUCATION and/or EXPERIENCE: Three to five years' experience casino/hotel, customer service, host or other account management experience Preferred. College degree or equivalent experience preferred but not required. Ability to think independently in making decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Excellent interpersonal, communication, problem solving, and analytical skills required. Must have excellent customer service skills. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Excellent networking abilities. Must present a well-groomed professional appearance. Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 07, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned. REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays. JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Apr 18, 2024
Full time
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned. REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays. JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Apr 18, 2024
Full time
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY: Drives revenue by recruiting, managing and developing a book of VIP patrons. Must be 21 years or older and fluent in the Chinese lanagage. ESSENTIAL JOB FUNCTIONS: Relays and amplifies the benefits of Caesars Rewards membership and associated amenities Establishes and maintains the good will of VIP patrons through personal interaction Represents Horseshoe Baltimore at on-property and off-property events. Drives incremental income through booked trips and increased patron loyalty Extends invitations and books patrons for special events Books patron travel and hotel to Caesars Entertainment locations Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business Conveys terms of loyalty program and incentives to current and future patrons Serve as Caesars Entertainment Brand Ambassador Partners and develops trusted relationships with other departments and team membersEDUCATION AND EXPERIENCE: Bachelor's Degree or comparable experience preferred Minimum of 5 years in gaming, marketing, entertainment or public relations Proven customer service and telemarketing experience QUALIFICATIONS: Fluent in speaking and writing Chinese (Mandarin & Cantonese) Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese) Knowledge and understanding of Chinese culture, customs and traditions Thrives and excels in being a member of a high-performance team Mastery in making patrons feel special / Family Style Service Excellent English-language writing and verbal communication skills Excellent personal and mass email writing skills Excellent phone, text and telemarketing skills Computer literate and proficient keyboard typing skills Ability to quickly grasp and use computer apps, programs and databases Comfortable with managing administrative responsibilities Ability to adapt in an ever-changing work environment Proven account management analytical skills Ability to develop work strategies and manage multiple job responsibilities Proven ability to solve guest issues with integrity and professionalism especially when dealing with high pressure circumstances Must possess strong relationship building skills and demonstrate the ability to influence and partner with all internal departments Must be able to work flexible hours including weekends / holidays and accommodate last minute schedule changes Must be able to work outside of scheduled work hours and be on call 24/7 Ability to manage confidential and sensitive information. Serve as a role model to other Caesars Entertainment Team Members and as a citizen of the community Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to move in and around on the casino floor quickly Visual and auditory range must include immediate environment Must be able to operate necessary office equipment (printers, computers, etc.) Must have the ability to push, pull, reach, bend, twist, stoop, lift and kneel Must be able to work in a noisy environment and may be exposed to guests who use tobacco products Must maintain clean appearance and dress in professional business attire (Formalapparel, costuming or company issued branded clothing will be required from time totime.)
Apr 15, 2024
Full time
JOB SUMMARY: Drives revenue by recruiting, managing and developing a book of VIP patrons. Must be 21 years or older and fluent in the Chinese lanagage. ESSENTIAL JOB FUNCTIONS: Relays and amplifies the benefits of Caesars Rewards membership and associated amenities Establishes and maintains the good will of VIP patrons through personal interaction Represents Horseshoe Baltimore at on-property and off-property events. Drives incremental income through booked trips and increased patron loyalty Extends invitations and books patrons for special events Books patron travel and hotel to Caesars Entertainment locations Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business Conveys terms of loyalty program and incentives to current and future patrons Serve as Caesars Entertainment Brand Ambassador Partners and develops trusted relationships with other departments and team membersEDUCATION AND EXPERIENCE: Bachelor's Degree or comparable experience preferred Minimum of 5 years in gaming, marketing, entertainment or public relations Proven customer service and telemarketing experience QUALIFICATIONS: Fluent in speaking and writing Chinese (Mandarin & Cantonese) Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese) Knowledge and understanding of Chinese culture, customs and traditions Thrives and excels in being a member of a high-performance team Mastery in making patrons feel special / Family Style Service Excellent English-language writing and verbal communication skills Excellent personal and mass email writing skills Excellent phone, text and telemarketing skills Computer literate and proficient keyboard typing skills Ability to quickly grasp and use computer apps, programs and databases Comfortable with managing administrative responsibilities Ability to adapt in an ever-changing work environment Proven account management analytical skills Ability to develop work strategies and manage multiple job responsibilities Proven ability to solve guest issues with integrity and professionalism especially when dealing with high pressure circumstances Must possess strong relationship building skills and demonstrate the ability to influence and partner with all internal departments Must be able to work flexible hours including weekends / holidays and accommodate last minute schedule changes Must be able to work outside of scheduled work hours and be on call 24/7 Ability to manage confidential and sensitive information. Serve as a role model to other Caesars Entertainment Team Members and as a citizen of the community Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to move in and around on the casino floor quickly Visual and auditory range must include immediate environment Must be able to operate necessary office equipment (printers, computers, etc.) Must have the ability to push, pull, reach, bend, twist, stoop, lift and kneel Must be able to work in a noisy environment and may be exposed to guests who use tobacco products Must maintain clean appearance and dress in professional business attire (Formalapparel, costuming or company issued branded clothing will be required from time totime.)
ESSENTIAL JOB FUNCTIONS: Establish and maintain positive customer relationships with VIP players Identifies, attracts, and maintains close ties with targeted Asian guests through personal contact, by phone and in person. Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations Positively promote property and company-wide promotions, events, and amenities to guests Issue complimentaries or other offers to guests while using discretion based on play and property guidelines Maintain confidentiality of both customer and company information Strive to achieve and exceed bench-mark goals/objectives set by management Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players. Assist special events during VIP events Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property. Assist players with opening or increasing credit lines on property or within the brand Provide information to property leadership related to guest feedback, suggestions, concerns, or issues QUALIFICATIONS: Minimum three years experience casino/hotel, customer service, host or other marketing experience required High school diploma required (College degree or equivalent experience preferred). Must be able to sit, stand or walk for long periods of time Must be able to work in an environment containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Must be available to travel. Must be able to respond calmly and make rational decisions, when handling guest conflicts Must be able to operate a computer and other necessary office equipment. Must be able to obtain and maintain a Mississippi gaming license Must be able to effectively manage time and perform multiple tasks simultaneously. Must have excellent customer service skills and networking abilities . Must present a professional appearance at all times. Must have excellent oral and written communication skills.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Establish and maintain positive customer relationships with VIP players Identifies, attracts, and maintains close ties with targeted Asian guests through personal contact, by phone and in person. Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations Positively promote property and company-wide promotions, events, and amenities to guests Issue complimentaries or other offers to guests while using discretion based on play and property guidelines Maintain confidentiality of both customer and company information Strive to achieve and exceed bench-mark goals/objectives set by management Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players. Assist special events during VIP events Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property. Assist players with opening or increasing credit lines on property or within the brand Provide information to property leadership related to guest feedback, suggestions, concerns, or issues QUALIFICATIONS: Minimum three years experience casino/hotel, customer service, host or other marketing experience required High school diploma required (College degree or equivalent experience preferred). Must be able to sit, stand or walk for long periods of time Must be able to work in an environment containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Must be available to travel. Must be able to respond calmly and make rational decisions, when handling guest conflicts Must be able to operate a computer and other necessary office equipment. Must be able to obtain and maintain a Mississippi gaming license Must be able to effectively manage time and perform multiple tasks simultaneously. Must have excellent customer service skills and networking abilities . Must present a professional appearance at all times. Must have excellent oral and written communication skills.
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY: The Host is responsible for providing superior service to both internal and external guests. The Host/ is also responsible for delivery of customer service to ensure our guests are afforded a remarkable experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible for providing superior guest service including seating and greeting the guest. Routine manual labor includes clearing tables, moving tables and chairs, dust mopping, sweeping, wet mopping, vacuuming and simple operation of basic equipment. Takes and serves to-go orders as needed. Completes all company-required training within the designated time periods. Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: The Host is responsible for providing superior service to both internal and external guests. The Host/ is also responsible for delivery of customer service to ensure our guests are afforded a remarkable experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible for providing superior guest service including seating and greeting the guest. Routine manual labor includes clearing tables, moving tables and chairs, dust mopping, sweeping, wet mopping, vacuuming and simple operation of basic equipment. Takes and serves to-go orders as needed. Completes all company-required training within the designated time periods. Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A