Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Mar 19, 2024
Full time
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's , Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission 'We inspire grown-ups to play' fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Description: Responsible for overseeing the training and onboarding of guest service staff including Spa/Salon front desk, spa attendants, fitness attendants. Upholds the SOP service standards for the team. Essential Job Functions: Initiate and engage in conversations in a professional and friendly manner. Hold the Guest Service staff accountable for the Spa/Salon SOP standards of cleanliness and service. Ensures confidentiality with respect to guest and employee information. Oversees Spa Attendant, Spa Concierges employee relations, training, product levels, service standards and linen running for both male and female spa facilities. Provides excellent guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours. Assists managers in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc. Is a role model for treatment enhancements and product recommendations. Performs and sets up all non-treatment provider experiences including but not limited to experience bar and bath services. Is a liaison for retail team members and supports in training, education, and upholds SOP service standards with them. Conducts onboarding training with new team members including product and treatment knowledge training programs. Supports performance review input. Resolve and document problems, provide open communication. Support coordination of the activities of team members. Provide information and assist employees and foster good employee relations. Supervise maintenance and sanitation standard of responsible area including but not limited to gym, lounge areas, rotundas, Salon, retail space, locker rooms, closets, storage, offices, and break room areas. Liaison between guest service team members and management team to ensure proper communication amongst all team members. Acts as a resource between employees and spa/salon manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed. Handles guests with problems prior to a supervisor intervention Maintain knowledge and understanding of treatments/physiological effects/contraindications. Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas). Uphold spa decor by maintaining the set-up and cleanliness of the guest spaces and break room areas. Handles guest requests and questions in a calm, professional, and courteous manner. Comfortable around guests in a state of undress. Ensures guests services are started on time and end on time. Ensures all guest checks are closed out in an efficient and accurate manner. Ensures team members are on time for their day, their guests, and in their appropriate room/station at all times. Communicate and describe in an articulate manner the spa & salon offerings and their benefits. Provides management team with inventory support for linens and operational products. Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, beauty and a healthy lifestyle) Understand that as a representative of the Spa & Salon they will maintain a healthy, fit appearance and a positive attitude. Maintain a clean, safe, stocked and well organized work area Assist in all areas of the spa and salon operation as directed by management Perform other tasks as assigned by Manager or Supervisor. Marginal Job Functions:1. Perform special project and other responsibilities as assigned.2. Participate in task forces, committees and meetings as requested. Education/Experience Preferred:1. High school diploma or equivalent.2. Two plus years of employment in a related position.3. Obtain a valid Health Card and TAM card.4. Excellent computer, written and verbal communication skills.5. Ability to handle multiple tasks simultaneously6. Ability to work in a fast paced environment while maintaining a calm appearance. Working Conditions:Constant public contact in fast paced, friendly and professional environment.Lifting or Physical Requirements1. Moving workout equipment, large boxes or carts of supplies. All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties as assigned by their supervisor.Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 18, 2024
Full time
Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's , Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission 'We inspire grown-ups to play' fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Description: Responsible for overseeing the training and onboarding of guest service staff including Spa/Salon front desk, spa attendants, fitness attendants. Upholds the SOP service standards for the team. Essential Job Functions: Initiate and engage in conversations in a professional and friendly manner. Hold the Guest Service staff accountable for the Spa/Salon SOP standards of cleanliness and service. Ensures confidentiality with respect to guest and employee information. Oversees Spa Attendant, Spa Concierges employee relations, training, product levels, service standards and linen running for both male and female spa facilities. Provides excellent guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours. Assists managers in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc. Is a role model for treatment enhancements and product recommendations. Performs and sets up all non-treatment provider experiences including but not limited to experience bar and bath services. Is a liaison for retail team members and supports in training, education, and upholds SOP service standards with them. Conducts onboarding training with new team members including product and treatment knowledge training programs. Supports performance review input. Resolve and document problems, provide open communication. Support coordination of the activities of team members. Provide information and assist employees and foster good employee relations. Supervise maintenance and sanitation standard of responsible area including but not limited to gym, lounge areas, rotundas, Salon, retail space, locker rooms, closets, storage, offices, and break room areas. Liaison between guest service team members and management team to ensure proper communication amongst all team members. Acts as a resource between employees and spa/salon manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed. Handles guests with problems prior to a supervisor intervention Maintain knowledge and understanding of treatments/physiological effects/contraindications. Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas). Uphold spa decor by maintaining the set-up and cleanliness of the guest spaces and break room areas. Handles guest requests and questions in a calm, professional, and courteous manner. Comfortable around guests in a state of undress. Ensures guests services are started on time and end on time. Ensures all guest checks are closed out in an efficient and accurate manner. Ensures team members are on time for their day, their guests, and in their appropriate room/station at all times. Communicate and describe in an articulate manner the spa & salon offerings and their benefits. Provides management team with inventory support for linens and operational products. Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, beauty and a healthy lifestyle) Understand that as a representative of the Spa & Salon they will maintain a healthy, fit appearance and a positive attitude. Maintain a clean, safe, stocked and well organized work area Assist in all areas of the spa and salon operation as directed by management Perform other tasks as assigned by Manager or Supervisor. Marginal Job Functions:1. Perform special project and other responsibilities as assigned.2. Participate in task forces, committees and meetings as requested. Education/Experience Preferred:1. High school diploma or equivalent.2. Two plus years of employment in a related position.3. Obtain a valid Health Card and TAM card.4. Excellent computer, written and verbal communication skills.5. Ability to handle multiple tasks simultaneously6. Ability to work in a fast paced environment while maintaining a calm appearance. Working Conditions:Constant public contact in fast paced, friendly and professional environment.Lifting or Physical Requirements1. Moving workout equipment, large boxes or carts of supplies. All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties as assigned by their supervisor.Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Summary As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment. Competencies Effective Communication Adaptagility Key Responsibilities You maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure Provide clear, accurate, complete, and timely communication Learn and share your knowledge of local culture, activities, and adventure activities Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor Eagerly seek opportunities to ensure guests have everything they need Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback Collaborate and interact professionally with guests and co-workers You value teamwork, quickly step in to help others Work efficiently to meet deadlines while maintaining high standards Other duties as assigned Preferred Qualifications High School Diploma or GED Experience in and/or ability to utilize POS and reservations systems Customer focus and friendly Solutions-oriented and attentional to detail Communication skills Teamwork Additional Information Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events Able to stand and move for long periods of time Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas. COMPENSATION AND BENEFITS: Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in: Health Insurance Heavily discounted tents for Under Canvas family and friends stays Bar N Ranch lodge and cabin discounts Industry discounts for outdoor brands Lifestyle partner brand discounts Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Mar 11, 2024
Full time
Summary As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment. Competencies Effective Communication Adaptagility Key Responsibilities You maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure Provide clear, accurate, complete, and timely communication Learn and share your knowledge of local culture, activities, and adventure activities Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor Eagerly seek opportunities to ensure guests have everything they need Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback Collaborate and interact professionally with guests and co-workers You value teamwork, quickly step in to help others Work efficiently to meet deadlines while maintaining high standards Other duties as assigned Preferred Qualifications High School Diploma or GED Experience in and/or ability to utilize POS and reservations systems Customer focus and friendly Solutions-oriented and attentional to detail Communication skills Teamwork Additional Information Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events Able to stand and move for long periods of time Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas. COMPENSATION AND BENEFITS: Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in: Health Insurance Heavily discounted tents for Under Canvas family and friends stays Bar N Ranch lodge and cabin discounts Industry discounts for outdoor brands Lifestyle partner brand discounts Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
. Job Profile Summary Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives. Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties and Responsibilities Operates as first point of contact for members and guests entering resort Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Receives and facilitates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as point of contact for new member acquisition and member retention interactions Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources Position Requirements High School graduate or equivalent Minimum of 1 year of customer service experience Passion to serve others Effective communication skills Preferred Requirements Bachelor's Degree in Hospitality Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Mar 11, 2024
Full time
. Job Profile Summary Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives. Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties and Responsibilities Operates as first point of contact for members and guests entering resort Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Receives and facilitates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as point of contact for new member acquisition and member retention interactions Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources Position Requirements High School graduate or equivalent Minimum of 1 year of customer service experience Passion to serve others Effective communication skills Preferred Requirements Bachelor's Degree in Hospitality Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Job Description Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested. Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers. Qualifications: Qualifications Three (3) months of related experience is preferred. You need to be able to communicate clearly and effectively in English. You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required. You are compassionate, professional, kind, engaging, empathetic and helpful. You have the ability to work as a part of a team and handle multiple tasks efficiently. You possess the ability to make independent decisions when circumstances warrant such action. You can maintain a positive and friendly demeanor toward the residents and your co-workers. Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
Mar 09, 2024
Full time
Job Description Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested. Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers. Qualifications: Qualifications Three (3) months of related experience is preferred. You need to be able to communicate clearly and effectively in English. You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required. You are compassionate, professional, kind, engaging, empathetic and helpful. You have the ability to work as a part of a team and handle multiple tasks efficiently. You possess the ability to make independent decisions when circumstances warrant such action. You can maintain a positive and friendly demeanor toward the residents and your co-workers. Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
Summary As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment. Competencies Effective Communication Adaptagility Key Responsibilities You maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure Provide clear, accurate, complete, and timely communication Learn and share your knowledge of local culture, activities, and adventure activities Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor Eagerly seek opportunities to ensure guests have everything they need Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback Collaborate and interact professionally with guests and co-workers You value teamwork, quickly step in to help others Work efficiently to meet deadlines while maintaining high standards Other duties as assigned Preferred Qualifications High School Diploma or GED Experience in and/or ability to utilize POS and reservations systems Customer focus and friendly Solutions-oriented and attentional to detail Communication skills Teamwork Additional Information Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events Able to stand and move for long periods of time Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas. COMPENSATION AND BENEFITS: Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in: Health Insurance Heavily discounted tents for Under Canvas family and friends stays Bar N Ranch lodge and cabin discounts Industry discounts for outdoor brands Gym membership discounts Lifestyle partner brand discounts Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Mar 04, 2024
Full time
Summary As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment. Competencies Effective Communication Adaptagility Key Responsibilities You maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure Provide clear, accurate, complete, and timely communication Learn and share your knowledge of local culture, activities, and adventure activities Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor Eagerly seek opportunities to ensure guests have everything they need Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback Collaborate and interact professionally with guests and co-workers You value teamwork, quickly step in to help others Work efficiently to meet deadlines while maintaining high standards Other duties as assigned Preferred Qualifications High School Diploma or GED Experience in and/or ability to utilize POS and reservations systems Customer focus and friendly Solutions-oriented and attentional to detail Communication skills Teamwork Additional Information Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events Able to stand and move for long periods of time Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas. COMPENSATION AND BENEFITS: Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in: Health Insurance Heavily discounted tents for Under Canvas family and friends stays Bar N Ranch lodge and cabin discounts Industry discounts for outdoor brands Gym membership discounts Lifestyle partner brand discounts Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Job Type Full-time Description WHO ARE WE? Whitetail Club is the premier exclusive Club in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation- from thrilling ski runs lauded by National Geographic to ancient hot springs. Can you imagine supporting our Members Interests in their personal year-round playground? It is here that nature provides countless acres of wilderness to support an active lifestyle, Whitetail Club delivers luxury every step of the way. Come support our continued success by enhancing our Members requests providing freedom for them to delve into nature's activities. We invite you to experience working on the edge of the wild. SUMMARY: The successful Shore Lodge Concierge works to serve the needs of our guests as well as Members of Whitetail Club by providing information and special services to enhance their visit prior to and during their stay. As a member of the Shore Lodge and Whitetail team, this position is instrumental in developing and fulfilling the short and long-term goals for the department and executing the service philosophy of the resort. Working in the Concierge role, you will be responsible for creating an atmosphere that will inspire guests and associates to return. Possessing the skills and abilities to create a strong atmosphere of service excellence is paramount. You will find yourself coordinating guest needs through our vendors, Food and Beverage, Guest Services, and all departments of the Shore Lodge and Whitetail. STANDARD SPECIFICATIONS: Frequent weekend and holiday work. Varied hours of operation. WHAT YOU GET TO DO: • Communicate directly with guests and members, both in person and via telephone. • Accurately provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules. • Accommodate special requests whenever possible and facilitate amenity requests and follow-through on all items requiring your attention. • Provide area maps and directions, brochures and other relevant literature and materials. • Initiate the arrangement of tickets, bookings, appointments, and reservations for guests and members. • Process accurate reservations from incoming calls and emails. • Complete daily reports, logs, and reporting as necessary. • Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brands and are of a caliber that reflect well on the Shore Lodge and Whitetail Club. • Maintain accurate and complete information regarding the local area hotels, amenities, directions, etc. • Answer multiple phone lines and direct calls resort-wide as necessary. • Work in a constantly changing environment and manage stress levels while providing superior service to our guests and customers. • Use multiple computer software programs to process guest stays and schedule activities. • Comply with unit cash handling, credit, and check cashing policies and procedures. • Respond appropriately to any dissatisfaction, understanding the origin of the situation as well as the mediation of a solution. • Provide excellent customer service to guests, Club Members, and fellow employees. • Assist the Whitetail Real Estate Department by providing information and orientations on Club, Lodge, and area amenities/attractions/etc., and booking appointments as needed. • Perform other duties and responsibilities as assigned. • Adhere to Company policies, procedures, and standards. • Assist the Front Desk Department with other guest services functions. • Assist the Whitetail Club Manager with other member services functions and event planning. Requirements WHAT YOU NEED TO BE SUCCESSFUL: • 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in hospitality industry. • High School Diploma or equivalent Education • Microsoft applications, Outlook, Internet navigation • Ability to multi-task; while maintaining a high degree of organization and remaining detail oriented • Present superior customer service skills • Possess a strong knowledge of activities in the local community, area, and region • Ability to communicate effectively with and receive information from guests, members, coworkers, and external service providers • Superior oral and written comprehension and expression • Possess a positive attitude and outgoing nature while problem solving • Organizational and Time Management skills • A valid driver's license and clean driving record • Post-secondary training in tourism or hospitality and Agilysys Lodging software background preferred
Mar 04, 2024
Full time
Job Type Full-time Description WHO ARE WE? Whitetail Club is the premier exclusive Club in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation- from thrilling ski runs lauded by National Geographic to ancient hot springs. Can you imagine supporting our Members Interests in their personal year-round playground? It is here that nature provides countless acres of wilderness to support an active lifestyle, Whitetail Club delivers luxury every step of the way. Come support our continued success by enhancing our Members requests providing freedom for them to delve into nature's activities. We invite you to experience working on the edge of the wild. SUMMARY: The successful Shore Lodge Concierge works to serve the needs of our guests as well as Members of Whitetail Club by providing information and special services to enhance their visit prior to and during their stay. As a member of the Shore Lodge and Whitetail team, this position is instrumental in developing and fulfilling the short and long-term goals for the department and executing the service philosophy of the resort. Working in the Concierge role, you will be responsible for creating an atmosphere that will inspire guests and associates to return. Possessing the skills and abilities to create a strong atmosphere of service excellence is paramount. You will find yourself coordinating guest needs through our vendors, Food and Beverage, Guest Services, and all departments of the Shore Lodge and Whitetail. STANDARD SPECIFICATIONS: Frequent weekend and holiday work. Varied hours of operation. WHAT YOU GET TO DO: • Communicate directly with guests and members, both in person and via telephone. • Accurately provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules. • Accommodate special requests whenever possible and facilitate amenity requests and follow-through on all items requiring your attention. • Provide area maps and directions, brochures and other relevant literature and materials. • Initiate the arrangement of tickets, bookings, appointments, and reservations for guests and members. • Process accurate reservations from incoming calls and emails. • Complete daily reports, logs, and reporting as necessary. • Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brands and are of a caliber that reflect well on the Shore Lodge and Whitetail Club. • Maintain accurate and complete information regarding the local area hotels, amenities, directions, etc. • Answer multiple phone lines and direct calls resort-wide as necessary. • Work in a constantly changing environment and manage stress levels while providing superior service to our guests and customers. • Use multiple computer software programs to process guest stays and schedule activities. • Comply with unit cash handling, credit, and check cashing policies and procedures. • Respond appropriately to any dissatisfaction, understanding the origin of the situation as well as the mediation of a solution. • Provide excellent customer service to guests, Club Members, and fellow employees. • Assist the Whitetail Real Estate Department by providing information and orientations on Club, Lodge, and area amenities/attractions/etc., and booking appointments as needed. • Perform other duties and responsibilities as assigned. • Adhere to Company policies, procedures, and standards. • Assist the Front Desk Department with other guest services functions. • Assist the Whitetail Club Manager with other member services functions and event planning. Requirements WHAT YOU NEED TO BE SUCCESSFUL: • 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in hospitality industry. • High School Diploma or equivalent Education • Microsoft applications, Outlook, Internet navigation • Ability to multi-task; while maintaining a high degree of organization and remaining detail oriented • Present superior customer service skills • Possess a strong knowledge of activities in the local community, area, and region • Ability to communicate effectively with and receive information from guests, members, coworkers, and external service providers • Superior oral and written comprehension and expression • Possess a positive attitude and outgoing nature while problem solving • Organizational and Time Management skills • A valid driver's license and clean driving record • Post-secondary training in tourism or hospitality and Agilysys Lodging software background preferred
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Located in the heart of downtown Seattle, the award-winning Crowne Plaza Hotel Seattle - Downtown offers an exceptional blend of service, style and comfort. You'll notice Cool, Comfortable and Unconventional touches that set us apart as soon as you step inside. Marvel at stunning views of the city lights while relaxing in our new Sleep Advantage Beds. Enjoy complimentary wireless Internet throughout the hotel and amenities to help you relax like our Temple Spa Sleep Tight Amenity kits featuring lavender spray and lotions to help you rejuvenate and unwind. Enjoy an invigorating workout at our 24-hour fitness center, get dining suggestions from our expert concierge or savor sumptuous cuisine at our Regatta Bar & Grille restaurant where you can enjoy Happy Hour in our lounge daily from 4pm - 7pm and monthly drink specials. Come and experience all that The Emerald City has to offer with us! Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $19.19/Hr. Compensation Mid USD $23.99/Hr. Compensation Max USD $28.78/Hr.
Mar 19, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Located in the heart of downtown Seattle, the award-winning Crowne Plaza Hotel Seattle - Downtown offers an exceptional blend of service, style and comfort. You'll notice Cool, Comfortable and Unconventional touches that set us apart as soon as you step inside. Marvel at stunning views of the city lights while relaxing in our new Sleep Advantage Beds. Enjoy complimentary wireless Internet throughout the hotel and amenities to help you relax like our Temple Spa Sleep Tight Amenity kits featuring lavender spray and lotions to help you rejuvenate and unwind. Enjoy an invigorating workout at our 24-hour fitness center, get dining suggestions from our expert concierge or savor sumptuous cuisine at our Regatta Bar & Grille restaurant where you can enjoy Happy Hour in our lounge daily from 4pm - 7pm and monthly drink specials. Come and experience all that The Emerald City has to offer with us! Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $19.19/Hr. Compensation Mid USD $23.99/Hr. Compensation Max USD $28.78/Hr.
Job Summary The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as regulated by state and federal age requirements and coordinating lounge/bar activities. Responsibilities QUALIFICATIONS: Three to six months related experience; or equivalent combination of training and experience. Alcohol Awareness Certification (must comply with State regulations). Requires the ability to read write and speak the English language. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. JOB RESPONSIBILITIES: Checks identification of customers to verify age requirements for purchase of alcohol. Presents menu answers questions and takes food and beverage orders from guests and/or serving staff. Prepares drink orders including wine liquor and beer. Prepare appetizers and food items according to recipes and standards. Monitors seating in lounge/bar area ensuring all guests are served. Computes bill and accepts payment; tracks and balances sales receipts. Attempts to limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential problem(s). Clean bars work areas and tables as well as glasses utensils and bar equipment. Maintains kitchen and lounge station by keeping area tidy; clean and stock kitchen and bar at the end of each shift. Plan organize and control the operations of the lounge/bar area. Slice and pit fruit for garnishing drinks. Arrange bottles and glasses to make attractive displays. Create drink recipes. Inventories liquor food supplies and equipment weekly. Order or requisition supplies as needed. Ensures all temp logs and waste logs are maintained daily. Receives dates and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications. Ensures tips are reported properly for tax processing. Other duties as assigned. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 07, 2024
Full time
Job Summary The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as regulated by state and federal age requirements and coordinating lounge/bar activities. Responsibilities QUALIFICATIONS: Three to six months related experience; or equivalent combination of training and experience. Alcohol Awareness Certification (must comply with State regulations). Requires the ability to read write and speak the English language. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. JOB RESPONSIBILITIES: Checks identification of customers to verify age requirements for purchase of alcohol. Presents menu answers questions and takes food and beverage orders from guests and/or serving staff. Prepares drink orders including wine liquor and beer. Prepare appetizers and food items according to recipes and standards. Monitors seating in lounge/bar area ensuring all guests are served. Computes bill and accepts payment; tracks and balances sales receipts. Attempts to limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential problem(s). Clean bars work areas and tables as well as glasses utensils and bar equipment. Maintains kitchen and lounge station by keeping area tidy; clean and stock kitchen and bar at the end of each shift. Plan organize and control the operations of the lounge/bar area. Slice and pit fruit for garnishing drinks. Arrange bottles and glasses to make attractive displays. Create drink recipes. Inventories liquor food supplies and equipment weekly. Order or requisition supplies as needed. Ensures all temp logs and waste logs are maintained daily. Receives dates and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications. Ensures tips are reported properly for tax processing. Other duties as assigned. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan