ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Apr 18, 2024
Full time
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned.REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays.JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Responsible for welcoming guests, providing timely seating as well as outlet and menu information to enhance their dining experience.ESSENTIAL DUTIES & RESPONSIBILITIES Greets guests in a timely manner. Provides guests with menus. Assigns guest to tables Ensures dining and serving areas are clean and properly set. Receives and records guests reservations Speaks to guests to ensure satisfaction with food and service. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES Strong verbal communication skills. High School diploma or GED equivalent preferred.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time. Repetitive lifting of up to 15 lbs. Frequent walking. Work area is subject to variable temperatures. May be subject to smoking environment and moderate noise.
Apr 15, 2024
Full time
Responsible for welcoming guests, providing timely seating as well as outlet and menu information to enhance their dining experience.ESSENTIAL DUTIES & RESPONSIBILITIES Greets guests in a timely manner. Provides guests with menus. Assigns guest to tables Ensures dining and serving areas are clean and properly set. Receives and records guests reservations Speaks to guests to ensure satisfaction with food and service. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES Strong verbal communication skills. High School diploma or GED equivalent preferred.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time. Repetitive lifting of up to 15 lbs. Frequent walking. Work area is subject to variable temperatures. May be subject to smoking environment and moderate noise.
GENERAL SUMMARY OF DUTIES: Entry-level position for security door host in a nightlife venue. Responsible for the safety and security of guests and employees at an assigned post by enforcing house policies and laws regarding alcohol service. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Check identifications of all guests to ensure they are 21 years of age or older. Enforce appropriate dress code of guests while in the venue. Ensure the venue is not overcrowded by maintaining door counts. Assist with setup and takedown of the venue as well as general housekeeping. Respond to incidents of confrontation and disturbance to de-escalate them accordance with Eldorado Resorts Security Department policies and procedures. Provide Family Style Service to our guests and employees. Regular, predictable attendance in accordance with department policy. Other job related duties as assigned. FAMILY STYLE SERVICE: Employee is required to meet the following Service Standards: Welcome the guest: Give a warm, genuine, and signature family style welcome to each guest. Engage the guest: Create a positive overall experience by providing genuine family style service to each internal and external guest. Part with the guest: Give a warm, genuine, and signature family style parting comment to each guest. PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective work relationships with staff and guest. Ability to read, write, and communicate verbally in English. Knowledge of common safety hazards and precautions to establish a safe work environment. EDUCATION AND EXPERIENCE:Education: High school diploma or equivalent.Experience: Required: none Preferred: Some security or related experience.Certificate/License: Must have a permit to work in the United States, Gaming Card, and Alcohol Awareness card. TYPICAL WORKING CONDITIONS: Work is performed in an area, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. May require working at a level of 4 ft. above floor level, in confined areas, around moving objects, in high places and on slippery surfaces. May come into contact with vibrations, solvents/oils, fumes/odors and dirt/dust. Requires use of electrical devices, mechanical devices, and computer equipment. Constant contact with staff and guest. Regular, predictable attendance and the ability to work flexible hours. TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Requires being mobile 100% of the shift. Requires seldom sitting, bending, reaching, crouching, kneeling, crawling, pushing/pulling, lifting carrying from 10 to 100 lbs., driving a vehicle, light and firm/strong grasping with both hands; occasional climbing (to include stairs), balancing; frequent standing, walking, repetitive use of the dominant hand and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and absence of color blindness. Requires normal sense of smell and sound. Requires hand/eye coordination. Requires the ability to distinguish letter of symbols, perform complex tasks, simple reading, math and complex writing skills. Requires the ability to see things spatially and with form, supervise, instruct others, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making skills. Requires communicating by two-way radio and telephone in English. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.
Apr 14, 2024
Full time
GENERAL SUMMARY OF DUTIES: Entry-level position for security door host in a nightlife venue. Responsible for the safety and security of guests and employees at an assigned post by enforcing house policies and laws regarding alcohol service. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Check identifications of all guests to ensure they are 21 years of age or older. Enforce appropriate dress code of guests while in the venue. Ensure the venue is not overcrowded by maintaining door counts. Assist with setup and takedown of the venue as well as general housekeeping. Respond to incidents of confrontation and disturbance to de-escalate them accordance with Eldorado Resorts Security Department policies and procedures. Provide Family Style Service to our guests and employees. Regular, predictable attendance in accordance with department policy. Other job related duties as assigned. FAMILY STYLE SERVICE: Employee is required to meet the following Service Standards: Welcome the guest: Give a warm, genuine, and signature family style welcome to each guest. Engage the guest: Create a positive overall experience by providing genuine family style service to each internal and external guest. Part with the guest: Give a warm, genuine, and signature family style parting comment to each guest. PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective work relationships with staff and guest. Ability to read, write, and communicate verbally in English. Knowledge of common safety hazards and precautions to establish a safe work environment. EDUCATION AND EXPERIENCE:Education: High school diploma or equivalent.Experience: Required: none Preferred: Some security or related experience.Certificate/License: Must have a permit to work in the United States, Gaming Card, and Alcohol Awareness card. TYPICAL WORKING CONDITIONS: Work is performed in an area, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. May require working at a level of 4 ft. above floor level, in confined areas, around moving objects, in high places and on slippery surfaces. May come into contact with vibrations, solvents/oils, fumes/odors and dirt/dust. Requires use of electrical devices, mechanical devices, and computer equipment. Constant contact with staff and guest. Regular, predictable attendance and the ability to work flexible hours. TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Requires being mobile 100% of the shift. Requires seldom sitting, bending, reaching, crouching, kneeling, crawling, pushing/pulling, lifting carrying from 10 to 100 lbs., driving a vehicle, light and firm/strong grasping with both hands; occasional climbing (to include stairs), balancing; frequent standing, walking, repetitive use of the dominant hand and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and absence of color blindness. Requires normal sense of smell and sound. Requires hand/eye coordination. Requires the ability to distinguish letter of symbols, perform complex tasks, simple reading, math and complex writing skills. Requires the ability to see things spatially and with form, supervise, instruct others, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making skills. Requires communicating by two-way radio and telephone in English. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.
Starting Pay: $14.00JOB SUMMARYResponsible for welcoming guests to the restaurant, providing timely seating as well as outlet and menu information to enhance their dining experience.ESSENTIAL DUTIES & RESPONSIBILITIESGreets guests in a timely mannerCreates a positive experience by providing exceptional Family Style Service Provides guests with menusAssigns guest to tablesEnsures dining and serving areas are clean and properly setReceives and records guests reservationsSpeaks to guests to ensure satisfaction with food and serviceOther duties as assignedExemplifies our core values, family style service, our mission and vision.Exemplifies our DEI (diversity, equity, inclusion) culture.Perform other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIESStrong verbal communication skillsHigh School diploma or equivalentPHYSICAL DEMANDS & WORK ENVIRONMENTAbility to stand for long periods of timeRepetitive lifting of up to 15 lbsFrequent walkingWork area is subject to variable temperaturesMay be subject to smoking environment and moderate noisePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
Starting Pay: $14.00JOB SUMMARYResponsible for welcoming guests to the restaurant, providing timely seating as well as outlet and menu information to enhance their dining experience.ESSENTIAL DUTIES & RESPONSIBILITIESGreets guests in a timely mannerCreates a positive experience by providing exceptional Family Style Service Provides guests with menusAssigns guest to tablesEnsures dining and serving areas are clean and properly setReceives and records guests reservationsSpeaks to guests to ensure satisfaction with food and serviceOther duties as assignedExemplifies our core values, family style service, our mission and vision.Exemplifies our DEI (diversity, equity, inclusion) culture.Perform other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIESStrong verbal communication skillsHigh School diploma or equivalentPHYSICAL DEMANDS & WORK ENVIRONMENTAbility to stand for long periods of timeRepetitive lifting of up to 15 lbsFrequent walkingWork area is subject to variable temperaturesMay be subject to smoking environment and moderate noisePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
JOB SUMMARY:To monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for scanning show tickets, escorting guests to their assigned section, and securing the venue during a show performance. During all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved. ESSENTIAL JOB FUNCTIONS: Showroom Hosts to ensure the customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed Upon arrival, make sure that the theater is in presentable condition prior to opening doors - refer to Daily Inspection Checklist. Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory. Be in assigned area by designated time, on radio and earpiece, ready to work. Work directly with Showroom Supervisor to ensure that all policies and procedures are correctly executed Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed, Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons' cameras or any recording devices, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats assist patrons' special needs, such as helping those with wheelchairs, coordinating backstage tours, etc.) Understand and perform duties of assignment. Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns. Respond quickly and courteously to patrons' needs, questions, comments, or concerns with answers and/or action. At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in to Security. Submit assigned reports as directed QUALIFICATIONS: Enjoy working with public. Ability to provide quality customer service. Ability to solve problems quickly and courteously. Excellent communication and problem-solving skills, including ability to maintain composure under stress. Part time, flexible shifts, available to work nights and weekends, including holidays. Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired. Understand and adhere to established policies and procedures. Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment. Assist House Manager with procedures for injuries, medical problems, etc. Assist patrons with ADA / special needs. Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of ticket office, restrooms, concessions, information about the show/event, general building history, etc.) Ability to write show reports Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight. Ability to repeatedly climb stairs - up and down - to provide effective staff coverage in all areas of venues, as needed. Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc. Ability to stand/walk for long periods, sometimes for the entire duration of the show/event. Education: High School graduate or equivalent. Experience: Prior military, police, or security background is a plus, but not required for this position. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Personal Characteristics / Attributes: Friendly, outgoing personality a must. Neat, Professional appearance Ability to handle situations quickly, efficiently, and safely. Must be at least 21 years of age. Must have excellent written and verbal skills. Strenuous duties include substantial amount of standing, walking, bending and lifting. Must be able to comply with all physical and mental requirements. Must be able to work in a loud and dark environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:To monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for scanning show tickets, escorting guests to their assigned section, and securing the venue during a show performance. During all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved. ESSENTIAL JOB FUNCTIONS: Showroom Hosts to ensure the customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed Upon arrival, make sure that the theater is in presentable condition prior to opening doors - refer to Daily Inspection Checklist. Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory. Be in assigned area by designated time, on radio and earpiece, ready to work. Work directly with Showroom Supervisor to ensure that all policies and procedures are correctly executed Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed, Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons' cameras or any recording devices, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats assist patrons' special needs, such as helping those with wheelchairs, coordinating backstage tours, etc.) Understand and perform duties of assignment. Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns. Respond quickly and courteously to patrons' needs, questions, comments, or concerns with answers and/or action. At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in to Security. Submit assigned reports as directed QUALIFICATIONS: Enjoy working with public. Ability to provide quality customer service. Ability to solve problems quickly and courteously. Excellent communication and problem-solving skills, including ability to maintain composure under stress. Part time, flexible shifts, available to work nights and weekends, including holidays. Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired. Understand and adhere to established policies and procedures. Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment. Assist House Manager with procedures for injuries, medical problems, etc. Assist patrons with ADA / special needs. Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of ticket office, restrooms, concessions, information about the show/event, general building history, etc.) Ability to write show reports Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight. Ability to repeatedly climb stairs - up and down - to provide effective staff coverage in all areas of venues, as needed. Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc. Ability to stand/walk for long periods, sometimes for the entire duration of the show/event. Education: High School graduate or equivalent. Experience: Prior military, police, or security background is a plus, but not required for this position. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Personal Characteristics / Attributes: Friendly, outgoing personality a must. Neat, Professional appearance Ability to handle situations quickly, efficiently, and safely. Must be at least 21 years of age. Must have excellent written and verbal skills. Strenuous duties include substantial amount of standing, walking, bending and lifting. Must be able to comply with all physical and mental requirements. Must be able to work in a loud and dark environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
ESSENTIAL FUNCTIONS: Sincerely greets and welcomes all guests and maintains a professional presence when interacting with guests. Assures timely delivery of all food and beverages; assists in some food preparation. Operates a point of sale, rings in proper amount into register and gives guest correct change. Maintains a clean, neat, organized site as well as a comfortable environment for each guest. Performs all side work duties as described for assigned shift. Empties garbage. Assists in all aspects of this operation when necessary. Follows all standard safety and sanitation guidelines. Adheres to attendance guidelines and follows all regulatory, departmental and company policies.REQUIREMENTS: Must have hosting experience High School diploma or equivalent required. Excellent customer service skills. Neat, clean appearance. Ability to be flexible with scheduling to include nights, holidays and weekends. Requires knowledge of operating point of sale. Must be multi-task oriented and work well under pressure. JOB DEMANDS: Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 95% standing, 5% walking. Requires some bending, pushing, twisting, kneeling, climbing, stooping and reaching overhead. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to work in areas containing secondary smoke. Must be able to work in a fast-paced environment involving constant internal and external customer contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Apr 07, 2024
Full time
ESSENTIAL FUNCTIONS: Sincerely greets and welcomes all guests and maintains a professional presence when interacting with guests. Assures timely delivery of all food and beverages; assists in some food preparation. Operates a point of sale, rings in proper amount into register and gives guest correct change. Maintains a clean, neat, organized site as well as a comfortable environment for each guest. Performs all side work duties as described for assigned shift. Empties garbage. Assists in all aspects of this operation when necessary. Follows all standard safety and sanitation guidelines. Adheres to attendance guidelines and follows all regulatory, departmental and company policies.REQUIREMENTS: Must have hosting experience High School diploma or equivalent required. Excellent customer service skills. Neat, clean appearance. Ability to be flexible with scheduling to include nights, holidays and weekends. Requires knowledge of operating point of sale. Must be multi-task oriented and work well under pressure. JOB DEMANDS: Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 95% standing, 5% walking. Requires some bending, pushing, twisting, kneeling, climbing, stooping and reaching overhead. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to work in areas containing secondary smoke. Must be able to work in a fast-paced environment involving constant internal and external customer contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 07, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips and may vary based on experienceJOB SUMMARY: Responsible for Bingo floor Sales, Cashiering, Prize master, and Caller while providing superior guest service. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs by continually searching for hands and customers in need of service. Handle customer disputes to ensure that all guests have an enjoyable experience. Become familiar with all guests, remembering names and little facts. Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. Knowledge of documentation required in transactions. Possesses a thorough working knowledge of the various Bingo games and equipment. Basic knowledge of other services and games offered at this property. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines. Exercises appropriate discretion in identifying situations that require management attention. Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements. Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs. Must be available to work any shift on any day. Additional Job Duties: Other duties as assigned EDUCATION and/or EXPERIENCE: High school diploma or equivalent experience is preferred. 1-3 years of customer service experience required QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the Bingo Hall. Must be able to lift up to 20 pounds. Must be able to push and pull up to 75 pounds Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. Excellent vision (including peripheral) is needed for game security. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must have the manual dexterity and coordination to handle large quantities of bingo papers. DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Starting Pay: $12.50JOB SUMMARYResponsible for welcoming guests to the restaurant, providing timely seating as well as outlet and menu information to enhance their dining experience.ESSENTIAL DUTIES & RESPONSIBILITIES Greets guests in a timely manner Creates a positive experience by providing exceptional Family Style Service Provides guests with menus Assigns guest to tables Ensures dining and serving areas are clean and properly set Receives and records guests reservations Speaks to guests to ensure satisfaction with food and service Other duties as assigned Exemplifies our core values, family style service, our mission and vision. Exemplifies our DEI (diversity, equity, inclusion) culture. Perform other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Strong verbal communication skills High School diploma or equivalentPHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time Repetitive lifting of up to 15 lbs Frequent walking Work area is subject to variable temperatures May be subject to smoking environment and moderate noiseGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 07, 2024
Full time
Starting Pay: $12.50JOB SUMMARYResponsible for welcoming guests to the restaurant, providing timely seating as well as outlet and menu information to enhance their dining experience.ESSENTIAL DUTIES & RESPONSIBILITIES Greets guests in a timely manner Creates a positive experience by providing exceptional Family Style Service Provides guests with menus Assigns guest to tables Ensures dining and serving areas are clean and properly set Receives and records guests reservations Speaks to guests to ensure satisfaction with food and service Other duties as assigned Exemplifies our core values, family style service, our mission and vision. Exemplifies our DEI (diversity, equity, inclusion) culture. Perform other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Strong verbal communication skills High School diploma or equivalentPHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time Repetitive lifting of up to 15 lbs Frequent walking Work area is subject to variable temperatures May be subject to smoking environment and moderate noiseGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned. REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays. JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Apr 18, 2024
Full time
ESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Is responsible for the control of safe deposit transactions. Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties assigned. REQUIREMENTS: High school diploma required. Superior customer service skills required. Experience in data entry and in dealing with the public is required. Prior experience within the hospitality or related industry is preferred. Computer usage skills required. Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred. A working knowledge of the Joliet and Greater Chicagoland area would be beneficial. Strong interpersonal skills are necessary. Must be able to work a flexible schedule including nights, weekends, and holidays. JOB DEMANDS Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Position requires 90% standing, 10% walking. Requires some pushing and twisting. Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to tolerate areas containing second-hand smoke. Fast-paced environment involving constant public contact. Must be able to stand and exert fast-paced mobility for long periods of time.
Qualifications: Must have at least one year experience as a Hostess/Host in a high volume restaurant. Must possess excellent communication and customer service skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must have demonstrated ability to verbally communicate in the English language. Must have knowledge of property to respond to frequently asked questions. Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Essential Job Functions: Greets customers and seats them in the venue in accordance with the rotation procedures. Handles and solves any concerns and questions from customers. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Physical, Mental And Environmental Demands: Must be able to work inside a restaurant and continuously maneuver in and around tables when leading customers to be seated. Must be able to respond calmly and handle many customer demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke. Must be able to respond to visual and aural cues. Must be able to speak, read, write and understand English clearly. Harrah's reserves the right to make changes to this job description whenever necessary.
Apr 14, 2024
Full time
Qualifications: Must have at least one year experience as a Hostess/Host in a high volume restaurant. Must possess excellent communication and customer service skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must have demonstrated ability to verbally communicate in the English language. Must have knowledge of property to respond to frequently asked questions. Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Essential Job Functions: Greets customers and seats them in the venue in accordance with the rotation procedures. Handles and solves any concerns and questions from customers. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Physical, Mental And Environmental Demands: Must be able to work inside a restaurant and continuously maneuver in and around tables when leading customers to be seated. Must be able to respond calmly and handle many customer demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke. Must be able to respond to visual and aural cues. Must be able to speak, read, write and understand English clearly. Harrah's reserves the right to make changes to this job description whenever necessary.
JOB SUMMARY:Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.GENERAL REQUIREMENTS: College degree preferred Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature Minimum of two (2) years of guest services experience preferred Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Bilingual a plus Proven track record of increasing gaming revenue through established customer base is a plus Must have strong telemarketing skills Computer literate in PCS, AS400 and Microsoft office preferred Must possess excellent interpersonal, communication, team-building and problem-solving skills Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Louisiana gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends and holidays Must be able to obtain a Louisiana Gaming licenseESSENTIAL JOB FUNCTIONS: Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program Follows all relevant policies and procedures Communicates with co-workers, Table and Slot team members, supervisors and guests Hosts special events Arranges special services for guests related to level of play Meets and greets players on the casino floor and at special events and promotions Makes sounds complimentary decisions based on tracked customer play Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors Encourages repeat visitation from guests and drives additional trips Attempts to develop guest play levels to the level of being assigned an Executive Host Demonstrates exceptional guest services to both internal and external customers Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by ManagementDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipmentWORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needs Must be able to tolerate areas containing secondhand smokeCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
JOB SUMMARY:Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.GENERAL REQUIREMENTS: College degree preferred Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature Minimum of two (2) years of guest services experience preferred Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Bilingual a plus Proven track record of increasing gaming revenue through established customer base is a plus Must have strong telemarketing skills Computer literate in PCS, AS400 and Microsoft office preferred Must possess excellent interpersonal, communication, team-building and problem-solving skills Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Louisiana gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends and holidays Must be able to obtain a Louisiana Gaming licenseESSENTIAL JOB FUNCTIONS: Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program Follows all relevant policies and procedures Communicates with co-workers, Table and Slot team members, supervisors and guests Hosts special events Arranges special services for guests related to level of play Meets and greets players on the casino floor and at special events and promotions Makes sounds complimentary decisions based on tracked customer play Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors Encourages repeat visitation from guests and drives additional trips Attempts to develop guest play levels to the level of being assigned an Executive Host Demonstrates exceptional guest services to both internal and external customers Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by ManagementDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipmentWORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needs Must be able to tolerate areas containing secondhand smokeCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
Apr 14, 2024
Full time
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION SUMMARYUnder general supervision, responsible for promoting outstanding guest relations, an entertaining and energetic atmosphere while accurately dealing assigned game while maintaining the integrity of the game, as well as for explaining aspects of the games to customers unfamiliar with the games.ESSENTIAL FUNCTIONS(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).1. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.2. Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing3. Explain aspects of various table games to our gaming customer's.4. Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.5. Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.6. Notifies the Table Games Supervisor of any customer needs; i.e. cocktails, host service etc.7. Reports any unusual situations to the Table Games Supervisor.8. Perform other duties as assigned by management.JOB QUALIFICATIONS Must be able to obtain a valid gaming license Must be 21 years of age Previous dealing experience and/or recognized equivalent training Must be willing to be interviewed and auditioned Must maintain a professional, neat and well-groomed appearance Must be able to work varied shifts, including weekends and holidays.These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.
Apr 14, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION SUMMARYUnder general supervision, responsible for promoting outstanding guest relations, an entertaining and energetic atmosphere while accurately dealing assigned game while maintaining the integrity of the game, as well as for explaining aspects of the games to customers unfamiliar with the games.ESSENTIAL FUNCTIONS(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).1. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.2. Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing3. Explain aspects of various table games to our gaming customer's.4. Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.5. Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.6. Notifies the Table Games Supervisor of any customer needs; i.e. cocktails, host service etc.7. Reports any unusual situations to the Table Games Supervisor.8. Perform other duties as assigned by management.JOB QUALIFICATIONS Must be able to obtain a valid gaming license Must be 21 years of age Previous dealing experience and/or recognized equivalent training Must be willing to be interviewed and auditioned Must maintain a professional, neat and well-groomed appearance Must be able to work varied shifts, including weekends and holidays.These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.
GENERAL REQUIREMENTS: College degree preferred Minimum of Two (2) years of guest services experience preferred. Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Must have strong telemarketing skills. Must possess excellent interpersonal, communication, team-building and problem-solving skills. Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Mississippi gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends, and holidays.ESSENTIAL JOB FUNCTIONS: Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program Follow all relevant policies and procedures Communicate with co-workers, table and slot team members, supervisors, and guests. Interacts with marketing in hosting special events Arranges special services related for players with proper play Meets and greets players on the casino floor at special events or promotions Makes sounds complimentary decisions based on tracked customer play Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout Provide hands-on real-time service for VIP customers that have relationships with player development team members. Demonstrates exceptional guest services to both internal and external customers Must be willing to continue to drive business Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by Management. Answer emails, texts, and phone calls while not on propertyDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipment WORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needsCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
GENERAL REQUIREMENTS: College degree preferred Minimum of Two (2) years of guest services experience preferred. Must have the ability to resolve stressful situations Must have exceptional guest service skills Experience in casino and or hotel environment preferred Must have strong telemarketing skills. Must possess excellent interpersonal, communication, team-building and problem-solving skills. Must be resourceful and highly motivated in seeking out new VIP opportunities Must be able to work effectively across all departments Must present a well-groomed, professional appearance Must be willing to adhere to all Mississippi gaming regulations and guidelines Must be willing to work any shift and any day when necessary Must be able to work extended hours during special events, including limited overnight travel Must have the ability to work flexible schedules, including nights, weekends, and holidays.ESSENTIAL JOB FUNCTIONS: Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program Follow all relevant policies and procedures Communicate with co-workers, table and slot team members, supervisors, and guests. Interacts with marketing in hosting special events Arranges special services related for players with proper play Meets and greets players on the casino floor at special events or promotions Makes sounds complimentary decisions based on tracked customer play Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout Provide hands-on real-time service for VIP customers that have relationships with player development team members. Demonstrates exceptional guest services to both internal and external customers Must be willing to continue to drive business Remains informed of competitive promotional methods Ability to meet the attendance guidelines of the job and adhere to departmental and company policies Ability to maintain confidentiality of VIP information Performs other duties as assigned by Management. Answer emails, texts, and phone calls while not on propertyDEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to move quickly around property Must be able to stand or sit for a long period of time maybe required Must be able to bend, crouch, kneel, twist and work at a desk Responds to visual and aural cues Must be able to work independently and proven to be self-motivated Must present a well-groomed appearance Must have the manual dexterity to operate a computer and other necessary office equipment WORK ENVIRONMENT: Must be able to continuously maneuver around office and casino Must be able to respond calmly and make rational decisions when handling guests' needsCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
JOB SUMMARY: Develops and maintains relationships with the NCM Sales Team of Branch Offices and Independent Representatives while hosting guests sent by the Branch Offices and Representatives. KEY JOB FUNCTIONS: This position requires systematic, organized sales techniques and excellent sales and closing skills in order to grow the amount of business sent to Tahoe by our NCM sales network. Greets and hosts NCM players. Daily contact with our primary business producing Reps and Branch Offices to sell up coming events is essential. Create and implement customized events that will assist Reps and Branches in bringing business to Tahoe is required. Creativity is a must for this position. Build strong and trusting relationships with this network and systematic contact with them is essential to increasing the amount of business we receive from our sales network. Marketing and Hosting duties of this job require excellent time management and sales skills. Establishes and maintains the goodwill of players, based on personal knowledge of the individual. May correspond with players via multiple venues, including mail, e-mail and/or phone calls with NCM guests as needed, but corresponding with the Reps or offices is preferable. Represent Harrah's/Harveys at player events and special events. Hosts NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf tournaments, etc. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. Stays informed of competitive promotional methods. Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external. Makes complimentary determinations pre-departure for NCM customers based on established guidelines. Communicates information and feedback on customer experience to the Director of NCM on a weekly basis. EDUCATION and/or EXPERIENCE: Associate's Degree with emphasis on Marketing, Business Administration or equivalent field Bachelor's Degree or equivalent experience preferred Minimum of one year in gaming, marketing or public relations QUALIFICATIONS: Excellent written and verbal skill; literacy and fluency in English Excellent interpersonal, verbal communication and sales skills Superior guest service skills Ability to resolve problems to the satisfaction of both the customer and the company Computer literate; experience with CMS/LMS systems desired Ability to independently maintain high levels of productivity Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Must have mobility to navigate between the two properties Ability to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Develops and maintains relationships with the NCM Sales Team of Branch Offices and Independent Representatives while hosting guests sent by the Branch Offices and Representatives. KEY JOB FUNCTIONS: This position requires systematic, organized sales techniques and excellent sales and closing skills in order to grow the amount of business sent to Tahoe by our NCM sales network. Greets and hosts NCM players. Daily contact with our primary business producing Reps and Branch Offices to sell up coming events is essential. Create and implement customized events that will assist Reps and Branches in bringing business to Tahoe is required. Creativity is a must for this position. Build strong and trusting relationships with this network and systematic contact with them is essential to increasing the amount of business we receive from our sales network. Marketing and Hosting duties of this job require excellent time management and sales skills. Establishes and maintains the goodwill of players, based on personal knowledge of the individual. May correspond with players via multiple venues, including mail, e-mail and/or phone calls with NCM guests as needed, but corresponding with the Reps or offices is preferable. Represent Harrah's/Harveys at player events and special events. Hosts NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf tournaments, etc. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. Stays informed of competitive promotional methods. Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external. Makes complimentary determinations pre-departure for NCM customers based on established guidelines. Communicates information and feedback on customer experience to the Director of NCM on a weekly basis. EDUCATION and/or EXPERIENCE: Associate's Degree with emphasis on Marketing, Business Administration or equivalent field Bachelor's Degree or equivalent experience preferred Minimum of one year in gaming, marketing or public relations QUALIFICATIONS: Excellent written and verbal skill; literacy and fluency in English Excellent interpersonal, verbal communication and sales skills Superior guest service skills Ability to resolve problems to the satisfaction of both the customer and the company Computer literate; experience with CMS/LMS systems desired Ability to independently maintain high levels of productivity Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time (4 hours). Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Must have mobility to navigate between the two properties Ability to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Der Dutchman Restaurant Walnut Creek - Dutchman Hospitality Group
Walnut Creek, Ohio
Der Dutchman - Walnut Creek, Ohio is a great place to start or develop your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team! Pay rate: $14.00 Our team members enjoy: Sundays off (Not for Inn positions) Free buffet/salad bar lunches DHG Discounts - merchandise/lodging/shows for staff Annual vacation bonus Wooden Nickels On-the-job training Flexible schedules Scholarship program Free access to SmartDollar What you'll be doing Greet guests, take them to their tables and provide menus Communicate with guests in a friendly, professional manner Make sure that guests are seated where they are most comfortable Answer incoming calls Skills you'll bring along Positive personality Genuinely warm and friendly person Passion for serving others Pay rate: $14.00 Job Type No Sunday hours Part-time with potential for Full-time position Work rotating schedules including some evenings, Saturdays and holidays On-the-job training provided Benefits Medical insurance and HSA 401(k) plan with match Wellness Program Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available Medical and supplemental insurances are available for employees who work at least 30 hours/week.
Apr 20, 2024
Full time
Der Dutchman - Walnut Creek, Ohio is a great place to start or develop your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team! Pay rate: $14.00 Our team members enjoy: Sundays off (Not for Inn positions) Free buffet/salad bar lunches DHG Discounts - merchandise/lodging/shows for staff Annual vacation bonus Wooden Nickels On-the-job training Flexible schedules Scholarship program Free access to SmartDollar What you'll be doing Greet guests, take them to their tables and provide menus Communicate with guests in a friendly, professional manner Make sure that guests are seated where they are most comfortable Answer incoming calls Skills you'll bring along Positive personality Genuinely warm and friendly person Passion for serving others Pay rate: $14.00 Job Type No Sunday hours Part-time with potential for Full-time position Work rotating schedules including some evenings, Saturdays and holidays On-the-job training provided Benefits Medical insurance and HSA 401(k) plan with match Wellness Program Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available Medical and supplemental insurances are available for employees who work at least 30 hours/week.