HRI Hospitality
104 Market St, Shreveport, LA, USA
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Apr 10, 2024
Full time
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Looking for a hotel Engineer position with an amazing company, competitive pay and the opportunity to grow? Join us at Shamin Hotels! We are central Virginia's largest hotel management company! Having tripled in size to 60 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We pride ourselves on promoting from within, whenever possible. If you have lots of energy and like to clean, we would like to meet you! Job Duties Include: Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Takes the initiative to greet guests in a friendly and warm manner. . Respond and attend to guest repair requests. . Perform the necessary repairs to moderately complex equipment such as vacuum cleaners, toasters, lamps and small appliances as needed. . General repair of plumbing, PTAC units, room furniture, bathroom fixtures and tile, painting, wall vinyl, electronic locks, television, and carpentry. . Complete routine equipment checks and perform preventative maintenance on hotel's machinery, i.e. boilers, laundry equipment, vacuums, exercise equipment, ice machines. . Perform regular preventative maintenance to guest rooms as assigned. . Maintain knowledge of the hotel fire alarm, and sprinkler systems. . Know and be able to train and explain emergency evacuation procedures of the hotel. . Update the maintenance work order form/Job card. . Understand and call-in problems with TV cable system through Sonifi. . Ability to read and understand test equipment, measuring devices, and safety manuals. . Alerts staff and guests to unsafe conditions and follows the company safety and security policies. Performs other related duties as required. We are proud to be an equal opportunity employer and maintain a drug-free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
Apr 17, 2024
Full time
Looking for a hotel Engineer position with an amazing company, competitive pay and the opportunity to grow? Join us at Shamin Hotels! We are central Virginia's largest hotel management company! Having tripled in size to 60 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We pride ourselves on promoting from within, whenever possible. If you have lots of energy and like to clean, we would like to meet you! Job Duties Include: Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Takes the initiative to greet guests in a friendly and warm manner. . Respond and attend to guest repair requests. . Perform the necessary repairs to moderately complex equipment such as vacuum cleaners, toasters, lamps and small appliances as needed. . General repair of plumbing, PTAC units, room furniture, bathroom fixtures and tile, painting, wall vinyl, electronic locks, television, and carpentry. . Complete routine equipment checks and perform preventative maintenance on hotel's machinery, i.e. boilers, laundry equipment, vacuums, exercise equipment, ice machines. . Perform regular preventative maintenance to guest rooms as assigned. . Maintain knowledge of the hotel fire alarm, and sprinkler systems. . Know and be able to train and explain emergency evacuation procedures of the hotel. . Update the maintenance work order form/Job card. . Understand and call-in problems with TV cable system through Sonifi. . Ability to read and understand test equipment, measuring devices, and safety manuals. . Alerts staff and guests to unsafe conditions and follows the company safety and security policies. Performs other related duties as required. We are proud to be an equal opportunity employer and maintain a drug-free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
Job Description WHAT YOU WILL BE DOING: You are friendly, helpful and love project work that makes use of skills and talents. You enjoy using your skills to help your team and it just so happens you'll be doing just that in an award-winning hotel. Engineering keeps the Heartbeat of our Hotel going! The Engineer Apprentice is vital in supporting our experienced Engineers in maintenance repair, adjustments, and fabrication/installation work to heating, cooling, ventilation, energy management systems and related equipment. Maintains a safe, clean, well-maintained boiler room, machine rooms, air handling units, building equipment and chilled and condenser water plant systems. Provides general maintenance services across the hotel in all areas. Performs general facilities-related duties and supplements and assists other maintenance staff as needed. Performs work in accordance with hotel standards and procedures. Communicates work-order and project status to relevant hotel staff and exemplifies excellent customer service. Under direct supervision of a licensed Engineer: Installs, repairs, and verifies proper operation of building systems and equipment. Wears and/or uses appropriate safety equipment. Uses computers to enter and access job related information. Performs related job duties as may be assigned. Respond to customer inquiries in a timely and professional manner. Safely operates the facility in accordance with all applicable government and regulatory requirements. Any other tasks that may be assigned Physical aspects of the position include but are not limited to the following: Constant standing and walking throughout the shift Constant bending, kneeling, pushing, pulling Occasional lifting and carrying up to 50 lbs Occasional ascending or descending ladders, stairs and ramps
Apr 14, 2024
Full time
Job Description WHAT YOU WILL BE DOING: You are friendly, helpful and love project work that makes use of skills and talents. You enjoy using your skills to help your team and it just so happens you'll be doing just that in an award-winning hotel. Engineering keeps the Heartbeat of our Hotel going! The Engineer Apprentice is vital in supporting our experienced Engineers in maintenance repair, adjustments, and fabrication/installation work to heating, cooling, ventilation, energy management systems and related equipment. Maintains a safe, clean, well-maintained boiler room, machine rooms, air handling units, building equipment and chilled and condenser water plant systems. Provides general maintenance services across the hotel in all areas. Performs general facilities-related duties and supplements and assists other maintenance staff as needed. Performs work in accordance with hotel standards and procedures. Communicates work-order and project status to relevant hotel staff and exemplifies excellent customer service. Under direct supervision of a licensed Engineer: Installs, repairs, and verifies proper operation of building systems and equipment. Wears and/or uses appropriate safety equipment. Uses computers to enter and access job related information. Performs related job duties as may be assigned. Respond to customer inquiries in a timely and professional manner. Safely operates the facility in accordance with all applicable government and regulatory requirements. Any other tasks that may be assigned Physical aspects of the position include but are not limited to the following: Constant standing and walking throughout the shift Constant bending, kneeling, pushing, pulling Occasional lifting and carrying up to 50 lbs Occasional ascending or descending ladders, stairs and ramps
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Delegate daily work assignments and review priorities and special projects. Schedule and perform work in accordance with preventive maintenance program in rooms, coordinating with the Rooms Division Department. Ensures final inspection of all engineering related work and execution of all work orders. Performs engineering staff functions whenever necessary. Ensures all safety equipment is in compliance and working order with federal quarterly/annual inspections to city, state and codes. Maintain knowledge of hotel safety procedures and ensure application of such. Handle chemicals for designated uses/surfaces, according to hotel requirements. Perform emergency equipment and machinery repair as needed. Maintain the proper use, cleaning, maintenance, and storage of all tools. Exercise safety precautions when working on equipment (use of safety signs, etc.). Maintains the engineering department's annual budget. Carries out supervisory responsibilities that includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Delegate daily work assignments and review priorities and special projects. Schedule and perform work in accordance with preventive maintenance program in rooms, coordinating with the Rooms Division Department. Ensures final inspection of all engineering related work and execution of all work orders. Performs engineering staff functions whenever necessary. Ensures all safety equipment is in compliance and working order with federal quarterly/annual inspections to city, state and codes. Maintain knowledge of hotel safety procedures and ensure application of such. Handle chemicals for designated uses/surfaces, according to hotel requirements. Perform emergency equipment and machinery repair as needed. Maintain the proper use, cleaning, maintenance, and storage of all tools. Exercise safety precautions when working on equipment (use of safety signs, etc.). Maintains the engineering department's annual budget. Carries out supervisory responsibilities that includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
ESSENTIAL JOB FUNCTIONS: PM Guest room attendant (GRA) Responsibilities Collect radio and sign-in. Guestroom Cleaning: late check-outs, DND's, pick-ups and unexpected checkouts. Office Coordinator will issue assignment. Respond to guest requests in a timely manner. Make sleep sofas as assigned. Prepare turndown cart: stock supplies, straighten and clean. Retrieve turndown assignment from Rooms Controller at 5:30pm. VIP Rooms and Suites upon request Check with Rooms Controller at 7:00pm for recent arrivals. Turndown Service: Remove the bed throw - fold and put away. Straighten clothing and pair shoes. Turn on lamps or overhead light. Turn radio on designated station - play softly. Place turndown note and amenity. Close drapes. Place remote control and TV channel guide on beside table. Remove used room service items. Wipe clean the bathroom and shower glass. Place guest items on clean washcloth. Replenish amenities as needed. Remove and replace any used towels. Empty trash. Replenish ice. Additional responsibilities: Report any items that need attention from Engineering as a work order. Clean cart and remove all used items i.e. cleaning rags, used amenities, et QUALIFICATIONS: High School diploma or equivalent preferred. Housekeeping or environmental service experience preferred. Excellent customer service skills PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to read, write, speak and understand English. Able to push, pull and carry up to 100 pounds. Need to stoop, bend, reach and pull. Respond to visual and aural cues. GAMING PERMIT: not required
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: PM Guest room attendant (GRA) Responsibilities Collect radio and sign-in. Guestroom Cleaning: late check-outs, DND's, pick-ups and unexpected checkouts. Office Coordinator will issue assignment. Respond to guest requests in a timely manner. Make sleep sofas as assigned. Prepare turndown cart: stock supplies, straighten and clean. Retrieve turndown assignment from Rooms Controller at 5:30pm. VIP Rooms and Suites upon request Check with Rooms Controller at 7:00pm for recent arrivals. Turndown Service: Remove the bed throw - fold and put away. Straighten clothing and pair shoes. Turn on lamps or overhead light. Turn radio on designated station - play softly. Place turndown note and amenity. Close drapes. Place remote control and TV channel guide on beside table. Remove used room service items. Wipe clean the bathroom and shower glass. Place guest items on clean washcloth. Replenish amenities as needed. Remove and replace any used towels. Empty trash. Replenish ice. Additional responsibilities: Report any items that need attention from Engineering as a work order. Clean cart and remove all used items i.e. cleaning rags, used amenities, et QUALIFICATIONS: High School diploma or equivalent preferred. Housekeeping or environmental service experience preferred. Excellent customer service skills PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to read, write, speak and understand English. Able to push, pull and carry up to 100 pounds. Need to stoop, bend, reach and pull. Respond to visual and aural cues. GAMING PERMIT: not required
ESSENTIAL JOB FUNCTIONS: PM Guest room attendant (GRA) Responsibilities Collect radio and sign-in. Guestroom Cleaning: late check-outs, DND's, pick-ups and unexpected checkouts. Office Coordinator will issue assignment. Respond to guest requests in a timely manner. Make sleep sofas as assigned. Prepare turndown cart: stock supplies, straighten and clean. Retrieve turndown assignment from Rooms Controller at 5:30pm. VIP Rooms and Suites upon request Check with Rooms Controller at 7:00pm for recent arrivals. Turndown Service: Remove the bed throw - fold and put away. Straighten clothing and pair shoes. Turn on lamps or overhead light. Turn radio on designated station - play softly. Place turndown note and amenity. Close drapes. Place remote control and TV channel guide on beside table. Remove used room service items. Wipe clean the bathroom and shower glass. Place guest items on clean washcloth. Replenish amenities as needed. Remove and replace any used towels. Empty trash. Replenish ice. Additional responsibilities: Report any items that need attention from Engineering as a work order. Clean cart and remove all used items i.e. cleaning rags, used amenities, et QUALIFICATIONS: High School diploma or equivalent preferred. Housekeeping or environmental service experience preferred. Excellent customer service skills PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to read, write, speak and understand English. Able to push, pull and carry up to 100 pounds. Need to stoop, bend, reach and pull. Respond to visual and aural cues.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: PM Guest room attendant (GRA) Responsibilities Collect radio and sign-in. Guestroom Cleaning: late check-outs, DND's, pick-ups and unexpected checkouts. Office Coordinator will issue assignment. Respond to guest requests in a timely manner. Make sleep sofas as assigned. Prepare turndown cart: stock supplies, straighten and clean. Retrieve turndown assignment from Rooms Controller at 5:30pm. VIP Rooms and Suites upon request Check with Rooms Controller at 7:00pm for recent arrivals. Turndown Service: Remove the bed throw - fold and put away. Straighten clothing and pair shoes. Turn on lamps or overhead light. Turn radio on designated station - play softly. Place turndown note and amenity. Close drapes. Place remote control and TV channel guide on beside table. Remove used room service items. Wipe clean the bathroom and shower glass. Place guest items on clean washcloth. Replenish amenities as needed. Remove and replace any used towels. Empty trash. Replenish ice. Additional responsibilities: Report any items that need attention from Engineering as a work order. Clean cart and remove all used items i.e. cleaning rags, used amenities, et QUALIFICATIONS: High School diploma or equivalent preferred. Housekeeping or environmental service experience preferred. Excellent customer service skills PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to read, write, speak and understand English. Able to push, pull and carry up to 100 pounds. Need to stoop, bend, reach and pull. Respond to visual and aural cues.
Essential Functions: (Include the following. Other job related duties may be assigned.) • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. • Flexibility to travel and relocate for future growth opportunities. • Access all function of computer system according to established procedures and standards. • Rotate between the various Food and Beverage Departments, i.e. Restaurant, Bar, Banquets, etc. to learn and perform all applicable job functions. • Shadow respective department manager, supervisor, or General Manager to learn management functions within respective area(s). • Ensures compliance with and completion of all daily operational procedures of assigned Department(s). • Ensures communication with General Manager, all other Department Managers, and staff. • Assists with managing all aspects of employee performance to ensure productivity and a quality work environment. • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s). • Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. • Follows-up and maintains compliance with all Shaner, Franchise, Safety and OSHA programs, policies, procedures and reports. • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. • Monitor staff performance in all phases of service and job functions. • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. • Assist staff with their job functions to ensure optimum service to guests. • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Observe guest reactions and confer frequently with staff to ensure guest satisfaction. • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day; promote positive guest relations at all times. • Monitor and handle guest complaints ensuring guest satisfaction. • Assist guests with reports of lost/stolen articles, following hotel policy. • Adhere to hotel and franchise requirements for guest/employee accidents or injuries and in emergency situations. • Assist with daily/weekly payroll records and other reports as needed. • Report any damages, maintenance problems or safety hazards to the Engineering Department. • Complete all other duties as assigned. Supervisory Responsibilities: Will assist Food and Beverage Manager and other management staff to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Essential Functions: (Include the following. Other job related duties may be assigned.) • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. • Flexibility to travel and relocate for future growth opportunities. • Access all function of computer system according to established procedures and standards. • Rotate between the various Food and Beverage Departments, i.e. Restaurant, Bar, Banquets, etc. to learn and perform all applicable job functions. • Shadow respective department manager, supervisor, or General Manager to learn management functions within respective area(s). • Ensures compliance with and completion of all daily operational procedures of assigned Department(s). • Ensures communication with General Manager, all other Department Managers, and staff. • Assists with managing all aspects of employee performance to ensure productivity and a quality work environment. • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s). • Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. • Follows-up and maintains compliance with all Shaner, Franchise, Safety and OSHA programs, policies, procedures and reports. • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. • Monitor staff performance in all phases of service and job functions. • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. • Assist staff with their job functions to ensure optimum service to guests. • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Observe guest reactions and confer frequently with staff to ensure guest satisfaction. • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day; promote positive guest relations at all times. • Monitor and handle guest complaints ensuring guest satisfaction. • Assist guests with reports of lost/stolen articles, following hotel policy. • Adhere to hotel and franchise requirements for guest/employee accidents or injuries and in emergency situations. • Assist with daily/weekly payroll records and other reports as needed. • Report any damages, maintenance problems or safety hazards to the Engineering Department. • Complete all other duties as assigned. Supervisory Responsibilities: Will assist Food and Beverage Manager and other management staff to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !