HRI Hospitality
104 Market St, Shreveport, LA, USA
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Apr 10, 2024
Full time
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
HRI Hospitality
Homewood Suites by Hilton New Orleans French Quarter, 317 N Rampart St, New Orleans, LA 70112, USA
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
Mar 25, 2024
Full time
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Golden 3301 Youngfield Service Road Golden , CO 80401 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management. Salary Range ($50,000-$60,000/yr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.
Apr 19, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Golden 3301 Youngfield Service Road Golden , CO 80401 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management. Salary Range ($50,000-$60,000/yr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.
La Quinta Boston - Somerville
Somerville, Massachusetts
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Apr 18, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Delegate daily work assignments and review priorities and special projects. Schedule and perform work in accordance with preventive maintenance program in rooms, coordinating with the Rooms Division Department. Ensures final inspection of all engineering related work and execution of all work orders. Performs engineering staff functions whenever necessary. Ensures all safety equipment is in compliance and working order with federal quarterly/annual inspections to city, state and codes. Maintain knowledge of hotel safety procedures and ensure application of such. Handle chemicals for designated uses/surfaces, according to hotel requirements. Perform emergency equipment and machinery repair as needed. Maintain the proper use, cleaning, maintenance, and storage of all tools. Exercise safety precautions when working on equipment (use of safety signs, etc.). Maintains the engineering department's annual budget. Carries out supervisory responsibilities that includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Delegate daily work assignments and review priorities and special projects. Schedule and perform work in accordance with preventive maintenance program in rooms, coordinating with the Rooms Division Department. Ensures final inspection of all engineering related work and execution of all work orders. Performs engineering staff functions whenever necessary. Ensures all safety equipment is in compliance and working order with federal quarterly/annual inspections to city, state and codes. Maintain knowledge of hotel safety procedures and ensure application of such. Handle chemicals for designated uses/surfaces, according to hotel requirements. Perform emergency equipment and machinery repair as needed. Maintain the proper use, cleaning, maintenance, and storage of all tools. Exercise safety precautions when working on equipment (use of safety signs, etc.). Maintains the engineering department's annual budget. Carries out supervisory responsibilities that includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !