Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America. Overview: The Manager-In-Training will be exposed to the various Rooms Division operations over the course of an immersive one-year development program. He/she will work closely with hotel operational leaders in Guest Services, Uniform Services, and Housekeeping, ensuring all guests are provided with quality service and a clean and safe environment throughout their stay. He/she is also responsible for providing attentive, courteous and efficient service to all guests, while effectively managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate and coach all Rooms Division personnel according to Highgate Hotel SOP's. Assist with maintaining regularly scheduled programs, training and detailed checklists for each position. Assist in maintaining and controlling all front office and housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Observe and assist with departmental interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Inspect rooms daily, and ensure that follow up on defficencies is addressed in a timely basis. Complete check in and check out procedures upon guest arrival and departure to and from hotel. Complete guest service requests and address guest service complaints in a timely manner. Complete daily checklist for assigned area. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Review arrivals report and balance the house accordingly. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Operate radios and other internal communication devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Understand and comply with the hotel Collective Bargaining Agreement Monitor out-of-order, out-of-service, discrepant and show rooms. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Review Housekeeping log book and Guest Request log on a daily basis. Use the telephone and computer system for reporting and verifying room status. Have extensive knowledge of the product and services available. To liaise, cooperate and coordinate with all departments to achieve high standards of service and guest satisfaction. Review arrivals for the next ten days on a daily basis Update Guest profiles in Property Management System with any preferences and observations. Deal with guest issues in an appropriate and a thorough manner from the initial complaint to the resolution. Log guest issues in Alice and Opera and communicate issues as appropriate. Have an in depth knowledge of what Providence, Greater Rhode Island, and the New England area have to offer in regards to a variety of experiences our guests may be interested in. Focus on the Customer. Seek to understand the guest and internal customer and meet the needs of both the customer and the Company. Attention to Details. Ensure that work is accurate, thorough and to the highest standards. Take Responsibility. Demonstrate personal ownership to tasks and follow through to get the required results. Apply Professional, Product or Technical Expertise. Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations. Foster Teamwork. Work well in a team environment and motivate teams to sustain exceptional levels of performance. Communicate effectively. Clarify and provide information so that coworkers, customers, and suppliers understand and can take action. Attend meetings as required Ability to consistently "go the extra mile" Qualifications: Education & Experience: At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and 1 or more years of related experience Must be proficient working on various computer programs including but not limited to Windows, Microsoft Office products, and other Company approved spreadsheets and word processing. Experence with InforHMS or comparable PMS software preferred Physical requirements: Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Support Highgate core values: passion, innovation, integrity, ownership and community. Facilitate, prepare and attend weekly WIG meetings and track results. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. . click apply for full job details
Apr 24, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America. Overview: The Manager-In-Training will be exposed to the various Rooms Division operations over the course of an immersive one-year development program. He/she will work closely with hotel operational leaders in Guest Services, Uniform Services, and Housekeeping, ensuring all guests are provided with quality service and a clean and safe environment throughout their stay. He/she is also responsible for providing attentive, courteous and efficient service to all guests, while effectively managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate and coach all Rooms Division personnel according to Highgate Hotel SOP's. Assist with maintaining regularly scheduled programs, training and detailed checklists for each position. Assist in maintaining and controlling all front office and housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Observe and assist with departmental interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Inspect rooms daily, and ensure that follow up on defficencies is addressed in a timely basis. Complete check in and check out procedures upon guest arrival and departure to and from hotel. Complete guest service requests and address guest service complaints in a timely manner. Complete daily checklist for assigned area. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Review arrivals report and balance the house accordingly. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Operate radios and other internal communication devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Understand and comply with the hotel Collective Bargaining Agreement Monitor out-of-order, out-of-service, discrepant and show rooms. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Review Housekeeping log book and Guest Request log on a daily basis. Use the telephone and computer system for reporting and verifying room status. Have extensive knowledge of the product and services available. To liaise, cooperate and coordinate with all departments to achieve high standards of service and guest satisfaction. Review arrivals for the next ten days on a daily basis Update Guest profiles in Property Management System with any preferences and observations. Deal with guest issues in an appropriate and a thorough manner from the initial complaint to the resolution. Log guest issues in Alice and Opera and communicate issues as appropriate. Have an in depth knowledge of what Providence, Greater Rhode Island, and the New England area have to offer in regards to a variety of experiences our guests may be interested in. Focus on the Customer. Seek to understand the guest and internal customer and meet the needs of both the customer and the Company. Attention to Details. Ensure that work is accurate, thorough and to the highest standards. Take Responsibility. Demonstrate personal ownership to tasks and follow through to get the required results. Apply Professional, Product or Technical Expertise. Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations. Foster Teamwork. Work well in a team environment and motivate teams to sustain exceptional levels of performance. Communicate effectively. Clarify and provide information so that coworkers, customers, and suppliers understand and can take action. Attend meetings as required Ability to consistently "go the extra mile" Qualifications: Education & Experience: At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and 1 or more years of related experience Must be proficient working on various computer programs including but not limited to Windows, Microsoft Office products, and other Company approved spreadsheets and word processing. Experence with InforHMS or comparable PMS software preferred Physical requirements: Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Support Highgate core values: passion, innovation, integrity, ownership and community. Facilitate, prepare and attend weekly WIG meetings and track results. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. . click apply for full job details
Essential Duties and responsibilities Key Responsibilities (This list is not intended to be all-inclusive and other duties may be assigned): Designated backup: Supplier Quality Senior Specialist Lead the execution of a risk based raw material supplier partner qualification and monitoring program. Assure the completion of food safety and quality risk assessments and audits of raw material suppliers for qualification of new and management of existing suppliers. Conduct on-going supplier capability assessments to verify supplier's performance. Provide directions to suppliers to drive continuous improvement on quality systems based on findings and observations from audit reports, consumer complaints, non-conformances and market data. Assure the effectiveness of the corrective and preventative action process within the framework of HLF Supplier Expectations Manual. Track and follow-up on non-conformance issues with respective suppliers for corrective actions, prevention plans and continuous improvement. Successfully engage with cross-functional teams such as Product Development and Procurement, towards selection and management of suppliers. Improve upon document requirements and continuously review relevancy and compliance of expectations. Requests/Reviews supplier's documentation (ex: process flows, specifications). Develops technical expertise to drive continuous improvement with the suppliers for identified gaps in documentation and/or programs. Validates specifications for quality and food safety attributes ensuring end to end alignment with finished product and customer specifications. Support the implementation and maintenance of an electronic portal solution for the electronic and efficient capturing and management of supplier compliance records. Leads and manages the implementation of vendor inspection. Complete initial and routine quality and food safety audits of suppliers. Manage the corrective action process. Establish and maintain strong relationships and partnerships with supply partners. Assures compliance of global supply partners and their products with all local, state and federal regulations in the US and Canada. Proactively work & develop processes to prevent recalls, withdraws & loss of customers due to quality concerns resulting from international raw material suppliers. Ensures the hiring, training and onboarding of new quality technicians. Establishes, updates and maintains inspection procedures and records. Manages the execution of the daily inspection and analysis process coordinating team in order to support the priorities of the business. Identify and secure any non-conforming raw materials. Manage the hold and disposition process for quarantined material ensuring timely closure and resolution. Partners with procurement on non-conforming material, supports and coordinates investigations as required with suppliers. Support the inspection and verification of co-manufactured/co-packed product as outlined. Leads the implementation and maintenance of good laboratory practices. Continue Improvement Monitor and report on supplier KPIs. Ensure all consumer and customer complaint incidence are reported to supply partners and are thoroughly investigated and resolved. Ensure the management of a strong supplier corrective action program. Provide regular and structured feedback to stakeholders on supplier performance (complaints, non-conformance etc.). Leadership: Ability to lead Quality team to provide exceptional service to internal and external stakeholders, upholding High Liner's quality and food safety standards. Coach, develop, and mentor team members to achieve personal growth and success while making meaningful contributions to the success of the Quality team and High Liner Foods. Manages performance expectations including daily accountabilities, annual goals and annual performance reviews. Develops new training programs to support the ongoing development of team members. Ensures the allocation and retention of department headcount; seamlessly manages vacation times and gaps in coverage. Qualifications All qualifications must comply with state/provincial human rights legislation. Qualifications include: Bachelor's Degree (Food Science or technical degree preferred but not required). 5-7 years of experience working in a quality/food safety role within food industry. HACCP/GFSI/PCQI/FSVP/ Auditing experience. Strong interpersonal skills as this position is the face of High Liner Foods to our supplier partners. Ability to work independently and in a team environment. Ability to manage and resolve conflict in a positive way. Good organizational and record keeping skills. Strong analytical problem-solving skills, results driven. Passionate, self-starter with realistic and practical approach to Food Safety execution; strong commitment to High Liner Quality. Strong personal computer skills including experience with specification management systems, inventory management systems, training systems, Microsoft programs. What's in it for you? Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await. Competitive Salary Heath, dental & vision coverage Pay for performance incentives Employee & Family assistance programs Wellness Programs Retirement Planning Supplemental Parental Leaves Disability Support Family friendly Flex policies & Summer hours Volunteer hours Learning and mentorship opportunities Safety focused work environment
Apr 24, 2024
Full time
Essential Duties and responsibilities Key Responsibilities (This list is not intended to be all-inclusive and other duties may be assigned): Designated backup: Supplier Quality Senior Specialist Lead the execution of a risk based raw material supplier partner qualification and monitoring program. Assure the completion of food safety and quality risk assessments and audits of raw material suppliers for qualification of new and management of existing suppliers. Conduct on-going supplier capability assessments to verify supplier's performance. Provide directions to suppliers to drive continuous improvement on quality systems based on findings and observations from audit reports, consumer complaints, non-conformances and market data. Assure the effectiveness of the corrective and preventative action process within the framework of HLF Supplier Expectations Manual. Track and follow-up on non-conformance issues with respective suppliers for corrective actions, prevention plans and continuous improvement. Successfully engage with cross-functional teams such as Product Development and Procurement, towards selection and management of suppliers. Improve upon document requirements and continuously review relevancy and compliance of expectations. Requests/Reviews supplier's documentation (ex: process flows, specifications). Develops technical expertise to drive continuous improvement with the suppliers for identified gaps in documentation and/or programs. Validates specifications for quality and food safety attributes ensuring end to end alignment with finished product and customer specifications. Support the implementation and maintenance of an electronic portal solution for the electronic and efficient capturing and management of supplier compliance records. Leads and manages the implementation of vendor inspection. Complete initial and routine quality and food safety audits of suppliers. Manage the corrective action process. Establish and maintain strong relationships and partnerships with supply partners. Assures compliance of global supply partners and their products with all local, state and federal regulations in the US and Canada. Proactively work & develop processes to prevent recalls, withdraws & loss of customers due to quality concerns resulting from international raw material suppliers. Ensures the hiring, training and onboarding of new quality technicians. Establishes, updates and maintains inspection procedures and records. Manages the execution of the daily inspection and analysis process coordinating team in order to support the priorities of the business. Identify and secure any non-conforming raw materials. Manage the hold and disposition process for quarantined material ensuring timely closure and resolution. Partners with procurement on non-conforming material, supports and coordinates investigations as required with suppliers. Support the inspection and verification of co-manufactured/co-packed product as outlined. Leads the implementation and maintenance of good laboratory practices. Continue Improvement Monitor and report on supplier KPIs. Ensure all consumer and customer complaint incidence are reported to supply partners and are thoroughly investigated and resolved. Ensure the management of a strong supplier corrective action program. Provide regular and structured feedback to stakeholders on supplier performance (complaints, non-conformance etc.). Leadership: Ability to lead Quality team to provide exceptional service to internal and external stakeholders, upholding High Liner's quality and food safety standards. Coach, develop, and mentor team members to achieve personal growth and success while making meaningful contributions to the success of the Quality team and High Liner Foods. Manages performance expectations including daily accountabilities, annual goals and annual performance reviews. Develops new training programs to support the ongoing development of team members. Ensures the allocation and retention of department headcount; seamlessly manages vacation times and gaps in coverage. Qualifications All qualifications must comply with state/provincial human rights legislation. Qualifications include: Bachelor's Degree (Food Science or technical degree preferred but not required). 5-7 years of experience working in a quality/food safety role within food industry. HACCP/GFSI/PCQI/FSVP/ Auditing experience. Strong interpersonal skills as this position is the face of High Liner Foods to our supplier partners. Ability to work independently and in a team environment. Ability to manage and resolve conflict in a positive way. Good organizational and record keeping skills. Strong analytical problem-solving skills, results driven. Passionate, self-starter with realistic and practical approach to Food Safety execution; strong commitment to High Liner Quality. Strong personal computer skills including experience with specification management systems, inventory management systems, training systems, Microsoft programs. What's in it for you? Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await. Competitive Salary Heath, dental & vision coverage Pay for performance incentives Employee & Family assistance programs Wellness Programs Retirement Planning Supplemental Parental Leaves Disability Support Family friendly Flex policies & Summer hours Volunteer hours Learning and mentorship opportunities Safety focused work environment
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 23, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laidback vibe. Overview: At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West. The Complex Hotel Manager at the Keys Collection properties in Key West - 24 North Hotel, The Gates Hotel, Hilton Garden Inn & Fairfield by Marriott is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Theyare responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Food and Beverage, Communications and Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards. Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures. Develop employee morale and ensure training of Rooms Division personnel. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff. Monitor oversold dates to ensure the maximization of rooms revenue. Tour rooms operating departments daily, greeting employees and soliciting feedback. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly Rooms Merchandizing meetings. Complete the monthly reforecast. Monitor and support the corporate Guest Recognition Program. Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc. Conduct weekly Rooms Division meeting, including a monthly financial review. Perform Rooms Managers' performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Prepare department heads for succession through development of their need areas. Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income. Participate in required M.O.D. program as scheduled. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use. Assist in preparation of revenue and occupancy forecasting. Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs. Monitor all V.I.P.'s, special guests and requests. Ensure overall guest satisfaction. Qualifications: At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience. Prior focus on rooms operations a must. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times.
Apr 23, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laidback vibe. Overview: At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West. The Complex Hotel Manager at the Keys Collection properties in Key West - 24 North Hotel, The Gates Hotel, Hilton Garden Inn & Fairfield by Marriott is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Theyare responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Food and Beverage, Communications and Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards. Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures. Develop employee morale and ensure training of Rooms Division personnel. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff. Monitor oversold dates to ensure the maximization of rooms revenue. Tour rooms operating departments daily, greeting employees and soliciting feedback. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly Rooms Merchandizing meetings. Complete the monthly reforecast. Monitor and support the corporate Guest Recognition Program. Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc. Conduct weekly Rooms Division meeting, including a monthly financial review. Perform Rooms Managers' performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Prepare department heads for succession through development of their need areas. Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income. Participate in required M.O.D. program as scheduled. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use. Assist in preparation of revenue and occupancy forecasting. Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs. Monitor all V.I.P.'s, special guests and requests. Ensure overall guest satisfaction. Qualifications: At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience. Prior focus on rooms operations a must. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Help train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 22, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Help train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
HIRING A KITCHEN MANAGER! Multi venue concept - New unit opening seeks a qualified Kitchen Manager We have openings for our Northern Virginia area hospitality venues. We are looking to hire qualified Kitchen Managers with at least 2 years salaried management experience. Contact: We prefer candidates that have a corporate or franchise restaurant background. Candidates must have excellent people skills, a passion for service and the ability to understand and manage cost centers. Candidates that have FOH and BOH experience have additional value. We offer an outstanding compensation package which includes a premium salary, bonus and full benefits. Our company is expanding and therefore opportunity to advance for strong performers is very realistic. Candidates that have demonstrated advancement and tenure are invited to respond to this posting by replying with a current resume: See below for a full description: Apply to Duties: Accomplishes kitchen human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining kitchen employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves kitchen operational objectives by contributing information and analysis to culinary plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; training kitchen workers to expand their skills; developing career ladder growth opportunities to reduce turnover; identifying and resolving problems; completing audits; determining system improvements; implementing change. Meets kitchen financial objectives by estimating requirements; contributing information to the annual food and beverage budget; reviewing menus; scheduling expenditures; analyzing budget variances; recommending corrective actions; evaluating time-saving production techniques. Implements recipes and portion specifications by reviewing menus and product specifications; evaluating ease of menu production; applying established procedures and techniques. Controls food preparation by consulting with executive chefs and kitchen team leaders; overseeing portion size; evaluating and improving productivity; providing food preparation personal expertise; monitoring presentations. Improves menu quality and consistency by analyzing food production records and menu expenses; standardizing production recipes; promoting kitchen staff interest in quality improvement; studying, evaluating, and re-designing processes; implementing changes. Prepares kitchen operations and production reports by collecting, analyzing, and summarizing food ingredient, food production, and customer data and trends. Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations; overseeing food preparation, safety, and security; reviewing and implementing accident and disaster plans. Maintains food ingredients, food preparation, and general supplies by purchasing menu ingredients; evaluating the quality of fresh food and food product deliveries; maintaining general supplies; establishing inventory levels, re-order points, storage requirements, and cost-controls. Maintains culinary equipment by following operating instructions; instructing staff in equipment use; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs; evaluating new equipment; making recommendations of equipment purchases. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes kitchen operations goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Food Sanitation, Safety Management, Leadership, Emphasizing Excellence, Management Proficiency, People Management, Quality Focus Contact
Apr 21, 2024
HIRING A KITCHEN MANAGER! Multi venue concept - New unit opening seeks a qualified Kitchen Manager We have openings for our Northern Virginia area hospitality venues. We are looking to hire qualified Kitchen Managers with at least 2 years salaried management experience. Contact: We prefer candidates that have a corporate or franchise restaurant background. Candidates must have excellent people skills, a passion for service and the ability to understand and manage cost centers. Candidates that have FOH and BOH experience have additional value. We offer an outstanding compensation package which includes a premium salary, bonus and full benefits. Our company is expanding and therefore opportunity to advance for strong performers is very realistic. Candidates that have demonstrated advancement and tenure are invited to respond to this posting by replying with a current resume: See below for a full description: Apply to Duties: Accomplishes kitchen human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining kitchen employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves kitchen operational objectives by contributing information and analysis to culinary plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; training kitchen workers to expand their skills; developing career ladder growth opportunities to reduce turnover; identifying and resolving problems; completing audits; determining system improvements; implementing change. Meets kitchen financial objectives by estimating requirements; contributing information to the annual food and beverage budget; reviewing menus; scheduling expenditures; analyzing budget variances; recommending corrective actions; evaluating time-saving production techniques. Implements recipes and portion specifications by reviewing menus and product specifications; evaluating ease of menu production; applying established procedures and techniques. Controls food preparation by consulting with executive chefs and kitchen team leaders; overseeing portion size; evaluating and improving productivity; providing food preparation personal expertise; monitoring presentations. Improves menu quality and consistency by analyzing food production records and menu expenses; standardizing production recipes; promoting kitchen staff interest in quality improvement; studying, evaluating, and re-designing processes; implementing changes. Prepares kitchen operations and production reports by collecting, analyzing, and summarizing food ingredient, food production, and customer data and trends. Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations; overseeing food preparation, safety, and security; reviewing and implementing accident and disaster plans. Maintains food ingredients, food preparation, and general supplies by purchasing menu ingredients; evaluating the quality of fresh food and food product deliveries; maintaining general supplies; establishing inventory levels, re-order points, storage requirements, and cost-controls. Maintains culinary equipment by following operating instructions; instructing staff in equipment use; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs; evaluating new equipment; making recommendations of equipment purchases. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes kitchen operations goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Food Sanitation, Safety Management, Leadership, Emphasizing Excellence, Management Proficiency, People Management, Quality Focus Contact
Job Description - technical product manager sr () technical product manager sr ( Job Number: ) Job Posting Job Posting Apr 17, 2024 Job Posting End Date May 2, 2024 Location Location US-WA-Seattle-Starbucks Support Center Is this role eligible for remote or hybrid work? Yes-Remote Starbucks - Technology Pay Range $121,200-$214,000 annually Bonus Eligible Yes At Starbucks, our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission using cutting-edge technology delivered to our customers, partners, stores, roasters, and global communities. This role will recognize and articulate business problems or opportunities, define target metrics, and create well-formed epics or user stories for engineering teams, who can then design, build, release, and monitor technical solutions efficiently. To be successful, technical product managers should be comfortable working in a collaborative environment along with a passion for creating simple and engaging experiences Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Responsible for determining business needs, understanding market demands and technical trends, problem-solving, and proposing solutions. Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team. Manages product planning through day-to-day collaboration and decision-making with a cross-functional team including engineers and business partners. Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity. Defines product health and performance metrics Creates dashboard/reporting requirements and KPIs to measure product performance Identifies opportunities to improve feature performance and overall product health using data. Measures feature success post-deployment and feed insights back to the team and business partners. Communication and Collaboration Interacts directly with business stakeholders to understand business problems Presents options/recommendations clearly and persuasively to support business stakeholder decisions Works with engineering teams to understand, prioritize, and document technical and non-functional features. Owns effective relationships with engineering teams across Starbucks Technology Product Planning & Delivery Identifies and documents technical tradeoffs as well as dependencies and constraints Performs validation of features against stated goals; facilitates user review/acceptance testing Manages execution and eliminates blocking issues during development Works with cross-functional teams on feature sizing and delivery planning Effective communication of product delivery milestones and progress Basic Qualifications Bachelor's Degree in Computer Science, Information Technology, Business, or a relevant field Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years) Demonstrated ability to work with design and engineering to deliver customer-facing features (4 years) Hands-on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders (4 years) Industry experience in a technology environment with a record of successfully delivering complex products (4+ years) Preferred Qualifications Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings. Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities Strong verbal and written communication skills Consistently uses communication skills to influence outcomes within a known skill set Ability to balance multiple priorities and meet deadlines Strong knowledge of agile development practices, methodologies, and tools Technical knowledge of web and mobile applications Knowledgeable of agile/scrum methodology and user-centric design; maybe certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at . Starbucks is an equal employment opportunity employer of all qualified individuals. Starbucks does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at
Apr 21, 2024
Full time
Job Description - technical product manager sr () technical product manager sr ( Job Number: ) Job Posting Job Posting Apr 17, 2024 Job Posting End Date May 2, 2024 Location Location US-WA-Seattle-Starbucks Support Center Is this role eligible for remote or hybrid work? Yes-Remote Starbucks - Technology Pay Range $121,200-$214,000 annually Bonus Eligible Yes At Starbucks, our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission using cutting-edge technology delivered to our customers, partners, stores, roasters, and global communities. This role will recognize and articulate business problems or opportunities, define target metrics, and create well-formed epics or user stories for engineering teams, who can then design, build, release, and monitor technical solutions efficiently. To be successful, technical product managers should be comfortable working in a collaborative environment along with a passion for creating simple and engaging experiences Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Responsible for determining business needs, understanding market demands and technical trends, problem-solving, and proposing solutions. Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team. Manages product planning through day-to-day collaboration and decision-making with a cross-functional team including engineers and business partners. Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity. Defines product health and performance metrics Creates dashboard/reporting requirements and KPIs to measure product performance Identifies opportunities to improve feature performance and overall product health using data. Measures feature success post-deployment and feed insights back to the team and business partners. Communication and Collaboration Interacts directly with business stakeholders to understand business problems Presents options/recommendations clearly and persuasively to support business stakeholder decisions Works with engineering teams to understand, prioritize, and document technical and non-functional features. Owns effective relationships with engineering teams across Starbucks Technology Product Planning & Delivery Identifies and documents technical tradeoffs as well as dependencies and constraints Performs validation of features against stated goals; facilitates user review/acceptance testing Manages execution and eliminates blocking issues during development Works with cross-functional teams on feature sizing and delivery planning Effective communication of product delivery milestones and progress Basic Qualifications Bachelor's Degree in Computer Science, Information Technology, Business, or a relevant field Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years) Demonstrated ability to work with design and engineering to deliver customer-facing features (4 years) Hands-on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders (4 years) Industry experience in a technology environment with a record of successfully delivering complex products (4+ years) Preferred Qualifications Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings. Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities Strong verbal and written communication skills Consistently uses communication skills to influence outcomes within a known skill set Ability to balance multiple priorities and meet deadlines Strong knowledge of agile development practices, methodologies, and tools Technical knowledge of web and mobile applications Knowledgeable of agile/scrum methodology and user-centric design; maybe certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at . Starbucks is an equal employment opportunity employer of all qualified individuals. Starbucks does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 20, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 19, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Essential Functions: (Include the following. Other job related duties may be assigned.) • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. • Flexibility to travel and relocate for future growth opportunities. • Access all function of computer system according to established procedures and standards. • Rotate between the various Food and Beverage Departments, i.e. Restaurant, Bar, Banquets, etc. to learn and perform all applicable job functions. • Shadow respective department manager, supervisor, or General Manager to learn management functions within respective area(s). • Ensures compliance with and completion of all daily operational procedures of assigned Department(s). • Ensures communication with General Manager, all other Department Managers, and staff. • Assists with managing all aspects of employee performance to ensure productivity and a quality work environment. • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s). • Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. • Follows-up and maintains compliance with all Shaner, Franchise, Safety and OSHA programs, policies, procedures and reports. • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. • Monitor staff performance in all phases of service and job functions. • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. • Assist staff with their job functions to ensure optimum service to guests. • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Observe guest reactions and confer frequently with staff to ensure guest satisfaction. • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day; promote positive guest relations at all times. • Monitor and handle guest complaints ensuring guest satisfaction. • Assist guests with reports of lost/stolen articles, following hotel policy. • Adhere to hotel and franchise requirements for guest/employee accidents or injuries and in emergency situations. • Assist with daily/weekly payroll records and other reports as needed. • Report any damages, maintenance problems or safety hazards to the Engineering Department. • Complete all other duties as assigned. Supervisory Responsibilities: Will assist Food and Beverage Manager and other management staff to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Essential Functions: (Include the following. Other job related duties may be assigned.) • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. • Flexibility to travel and relocate for future growth opportunities. • Access all function of computer system according to established procedures and standards. • Rotate between the various Food and Beverage Departments, i.e. Restaurant, Bar, Banquets, etc. to learn and perform all applicable job functions. • Shadow respective department manager, supervisor, or General Manager to learn management functions within respective area(s). • Ensures compliance with and completion of all daily operational procedures of assigned Department(s). • Ensures communication with General Manager, all other Department Managers, and staff. • Assists with managing all aspects of employee performance to ensure productivity and a quality work environment. • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s). • Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. • Follows-up and maintains compliance with all Shaner, Franchise, Safety and OSHA programs, policies, procedures and reports. • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. • Monitor staff performance in all phases of service and job functions. • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. • Assist staff with their job functions to ensure optimum service to guests. • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Observe guest reactions and confer frequently with staff to ensure guest satisfaction. • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day; promote positive guest relations at all times. • Monitor and handle guest complaints ensuring guest satisfaction. • Assist guests with reports of lost/stolen articles, following hotel policy. • Adhere to hotel and franchise requirements for guest/employee accidents or injuries and in emergency situations. • Assist with daily/weekly payroll records and other reports as needed. • Report any damages, maintenance problems or safety hazards to the Engineering Department. • Complete all other duties as assigned. Supervisory Responsibilities: Will assist Food and Beverage Manager and other management staff to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Pay range between $48,000 to $55,000 based on Marriott and hospitality experience! Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Pay range between $48,000 to $55,000 based on Marriott and hospitality experience! Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of housekeeping experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of housekeeping experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Help train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Help train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Guest Experience Coordinator is responsible for monitoring and assisting in the quality of overall guest experience from pre-arrival, in-house and post-stay. He/she maintains guest satisfaction by tracking and responding to customer comments on social media and internal guest satisfaction index. He/she is responsible to create and execute guest activities to include cultural & kids programs, and activate lobby and pool areas. This position is also responsible for the execution of VIP service deliverables and acts as main contact throughout VIP's stays. The Guest Experience Coordinator will also serve as a lobby ambassador and assist with guest communication of hotel services via letter, text, email, and face to face communication. Performs administration duties as needed. Responsibilities: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. Monitor trends associated with service levels/guest complaints Serve as a lobby ambassador to greet guests and assist them with their needs. Review and organize guest mail. Assist with mailing out guest packages post departure Assist with Front Office Operations. To include PBX and Front Desk and other operational needs. Work/communicate with managers or departments regarding guest issues or other areas of concern. Coordination of all resort activities to include cultural programming, entertainment, kids' activities, pool deck programming Create and manage the Resort's Calendar of activities Liaison between resort and 3rd party operators (ie Kamaaina Kids, Waikiki Beach Services, Island Club & Spa) for programming and outdoor classes. Coordinate special events and other evening activities Organizing managers' receptions Create exhibits and/or crafts that celebrate the Oceanarium and the cultural and unique aspects of the 'Alohilani. Help maintain a tracking sheet to monitor events, vendor utilization, income, and expenses for each activity. Assist with ensuring all invoices are paid in a timely manner; document all payments. Assist with training for any activity department team members and volunteers. Assist with producing a calendar of events for the next calendar season, while ensuring to stay within budget expectations. Develop innovative programming and communication to active the hotel public areas Act as liaison for all VIP guests special requests, and execute on all service deliverables. Must carry a company phone while on property Help with and organize fundraising and community activities to support the department. Maintain accurate office and activity supply inventories. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to Social media and online service channels and enhance reputations and representation. Where needed give recommendations for improvement and enhancement. Perform other duties as requested by management. Qualifications: At least 2 years' experience in a hotel or a related industry Previous guest service experience required. Computer knowledge/skills required. Excellent verbal and communication skills required College Degree helpful. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Salary Range ($23.00/hr)
Apr 24, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Guest Experience Coordinator is responsible for monitoring and assisting in the quality of overall guest experience from pre-arrival, in-house and post-stay. He/she maintains guest satisfaction by tracking and responding to customer comments on social media and internal guest satisfaction index. He/she is responsible to create and execute guest activities to include cultural & kids programs, and activate lobby and pool areas. This position is also responsible for the execution of VIP service deliverables and acts as main contact throughout VIP's stays. The Guest Experience Coordinator will also serve as a lobby ambassador and assist with guest communication of hotel services via letter, text, email, and face to face communication. Performs administration duties as needed. Responsibilities: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. Monitor trends associated with service levels/guest complaints Serve as a lobby ambassador to greet guests and assist them with their needs. Review and organize guest mail. Assist with mailing out guest packages post departure Assist with Front Office Operations. To include PBX and Front Desk and other operational needs. Work/communicate with managers or departments regarding guest issues or other areas of concern. Coordination of all resort activities to include cultural programming, entertainment, kids' activities, pool deck programming Create and manage the Resort's Calendar of activities Liaison between resort and 3rd party operators (ie Kamaaina Kids, Waikiki Beach Services, Island Club & Spa) for programming and outdoor classes. Coordinate special events and other evening activities Organizing managers' receptions Create exhibits and/or crafts that celebrate the Oceanarium and the cultural and unique aspects of the 'Alohilani. Help maintain a tracking sheet to monitor events, vendor utilization, income, and expenses for each activity. Assist with ensuring all invoices are paid in a timely manner; document all payments. Assist with training for any activity department team members and volunteers. Assist with producing a calendar of events for the next calendar season, while ensuring to stay within budget expectations. Develop innovative programming and communication to active the hotel public areas Act as liaison for all VIP guests special requests, and execute on all service deliverables. Must carry a company phone while on property Help with and organize fundraising and community activities to support the department. Maintain accurate office and activity supply inventories. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to Social media and online service channels and enhance reputations and representation. Where needed give recommendations for improvement and enhancement. Perform other duties as requested by management. Qualifications: At least 2 years' experience in a hotel or a related industry Previous guest service experience required. Computer knowledge/skills required. Excellent verbal and communication skills required College Degree helpful. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Salary Range ($23.00/hr)
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Apr 24, 2024
Full time
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Apr 24, 2024
Full time
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Apr 24, 2024
Full time
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Apr 24, 2024
Full time
Job Description Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a foundry to serve internal and external customers. This position is a critical new role in our overall ERP transformation supporting three key businesses involved in IDM 2.0; Manufacturing, Technology Development (TD), and Intel Foundry Services (IFS), collectively referred to as TMGF. The TMGF Forecast to Stock (FTS) Process Steward will focus on designing the TMGF Supply Planning future Planning solution and integration to SAP-ERP. If you are looking for a role that gives you the opportunity to influence and shape Intel's future, then this is the role for you. Use Supply Planning-related knowledge to drive the successful implementation of FTS for TMGF. Must be able to operate in a matrixed environment and develop effective working relationships with key interface organizations and their senior managers to achieve key deliverables. Must have a solid understanding of Intel's strategic initiatives, business strategy, supply chain initiatives. Drives strategy, analysis, and planning, interdependencies across multiple teams. Process Ownership: Own specific processes within the Forecast to Stock, taking responsibility for their design, efficiency, and effectiveness. Drive process standardization across the organization and actively question deviations from standard practices. Provide insights on unique Intel requirements that can enhance strategic differentiation. Design and Decision Making: Lead and own the design and decision-making process within your designated processes. Collaborate with cross-functional teams to ensure process designs align with business objectives and industry best practices. Documentation and Approval: Review and approve Business Process Design Documents (BPD) that outline process designs, in collaboration with L2, L3, and L4 process flows. Provide inputs, review, and approve Solution Design Decisions to ensure alignment with business needs. Review and approve FIT-GAP analysis, including the RICEFW (Reports, Interfaces, Conversions, Extensions, Forms, and Workflows) list. Contribute to and approve data migration approaches that safeguard data integrity. Review and approve security roles and controls for process-specific requirements. Provide inputs and approval for analytics requirements related to your processes. Assess and approve change impacts resulting from process modifications. Sprint Planning: Collaborate with the project team to provide inputs into Sprint plans, ensuring alignment with process goals and timelines. The ideal candidate should exhibit the following behavioral traits: Strong leadership and communication skills to engage with diverse stakeholders effectively. Connect the dots between multiple transformation initiatives simultaneously in conjunction with program leads. Analytical and problem-solving skills to identify gaps and opportunities for improvement. Ability to navigate complex organizational structures and influence decision-making. Operational side of the business within a Foundry. Excellent communication and stakeholder management abilities. Proven ability to drive process standardization and improvements. Understanding of Intel's unique requirements and strategic differentiation factors is a plus. Job Description Responsibilities Include: Leverages strong knowledge of technology/specialized domains, project/program management techniques and data driven methodologies to provide analytical and process management expertise to project/program teams. Coordinates project/programs related to one or more technology domains such as systems, technology embedded components of corporate processes (e.g., HR, Finance), or specialized domains such as, manufacturing, supply chain, etc. May manage portions of a large project or endtoend small projects independently, if required. Works directly with project/program managers to implement project/program objectives, support/monitor/drive variable aspects of projects, and provide direct assistance to ensure timely execution. Conducts quantitative and qualitative analytical research and prepares recommendations to support project/program objectives, including but not limited to assessing resource utilization, maintaining project management systems, tracking project progress and efficiency, monitoring objectives and key results (OKR)/technical indicators, identifying performance gaps, assessing project/program risks and ensuring compliance with processes and guidelines. Utilizes advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Engages directly with key BU/domain stakeholders on matters of significance to meeting program/project objectives. Collaborates with technology and/or supply chain project/program managers to develop and maintain project/program management infrastructure in areas such as issue tracking, reporting, dashboard monitoring, deck building/storyboarding, project plan builds, monitoring and analysis, etc. Provides project/program plan trend analysis and control including analysis, research, development, and maintenance of the project/program data. Maintains awareness of emerging technologies and project management techniques. Provides recommendations for improvement of project management processes currently in use. Works with stakeholders to gather and define requirements and assist with test case development and user acceptance testing. Defines how systems and organizations interact with each other to architect the desired solution. May provide specialized analytical/project program management operations services such as coordinating/facilitating/guiding interactions between supply chain organizations and other organizations dependent on supply chain, if working on supply chain projects/programs. This Position is not eligible for Intel immigration sponsorship. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Bachelor's degree in Supply Chain Management, IT, Business Administration, or a related field of study. 3+ years' experience as a Process Steward or similar role (Planning Architect) 4+ years' experience in semiconductor manufacturing 2+ years experience in ERP transformations. 2+ years experience in a combination of business transformation, process improvement, change management. Preferred Qualifications: Masters degree in Supply Chain Management, IT, Business Administration, or a related field of study. Hands-on experience in supply planning transformations (and solutions such as JDA, Blue Yonder, o9, Kinaxis) and SAP - ERP implementations, and process design with a strong demonstration of customer-focused process development. Knowledge of supply planning domain, industry-standard processes, and challenges. Inside this Business Group As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth. Other Locations US, NM, Albuquerque; US, OR, Hillsboro; US, CA, Folsom; US, CA, Santa Clara Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. Annual Salary Range for jobs which could be performed in US, California: $123,139.00-$203,801.00 Salary range dependent on a number of factors including location and experience Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.