a16z
New York, NY, USA
Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (known as "a16z") is a venture capital firm that backs bold entrepreneurs building the future through technology. We are stage agnostic: We invest in seed to venture to late-stage technology companies, across bio + healthcare, consumer, crypto, enterprise, fintech, games, and companies building toward American dynamism. a16z has $35B in assets under management across multiple funds.
We’ve established a team that is defined by respect for the entrepreneur and the company-building process; we know what it’s like to be in the founder’s shoes. We’ve invested in companies like Affirm, Airbnb, Coinbase, Databricks, Devoted Health, Insitro , Figma, GitHub, Instacart, OpenSea, Roblox, Stripe, and Substack. Our team is at the forefront of new technology, helping founders and their companies impact and change the world.
The Role
The Go-To-Market Network team has built the deepest c-level executive network in the world for our portfolio companies to work with and learn from. This team of proven sales, marketing and consulting professionals has developed an environment to enable and support marketing, sales, services, and customer success teams in our portfolio’s path to revenue. Their expertise extends into sales, marketing, product management and business development, to help to promote the right partnerships to accelerate time-to-market. This role requires a highly detail-oriented individual who is comfortable working under fast-paced, time-critical situations and has excellent critical thinking abilities. The ideal candidate will be equipped with strong coordination skills, extreme attention to detail, time management skills, able to change direction quickly, and can manage multiple projects.
Act as the primary NYC on-site contact for assigned Go-To-Market (GTM) for executive briefings and events. The role will need to collaborate with cross-functional teams to conceptualize, plan, and execute a range of events such as executive briefings, dinners, small receptions and virtual briefings with C-level executives, portfolio companies, the network, and a16z partners
Manage all aspects of small event planning logistics, such as arranging meeting spaces, catering, venues, vendor sourcing, shipping, materials, and audio/visual equipment
Execute day-of event logistics for briefings and small events. Responsibilities include overseeing room setups, catering, making sure audio-visual requirements are met, managing virtual meetings, other event logistics and on-site troubleshooting
Partner with GTM leaders on assigned events to develop plans, ensuring clarity on deliverables, timelines, roles, and responsibilities
Keep network and portfolio company contacts updated in the salesforce system
To join our team, you should be excited to:
Plan and execute events. You’ll ensure that our in-person or virtual events run smoothly and that all event attendees have been communicated any relevant event details. You will also help with event logistics including any necessary setup, catering, breakdown, etc
We do only first class business and only in a first class way. In every interaction, you offer an exceptionally high level of service to our portfolio companies and our GTM network, embodying the culture of a16z
Interact with world class entrepreneurs and corporate executives. You should enjoy interacting with startup founders and C-level executives in our network, and reflect a16z values
Maintain data quality. We primarily use Google Workspace, Salesforce, and Zoom to manage our events. You’ll help make sure the systems are up to date with the latest data needed for the team to make important decisions.
Minimum Qualifications
Bachelor's degree or equivalent experience
2-4 years of events experience
Previous hospitality experience is not required, but is a bonus
Must have knowledge in basic food and beverage arrangements, including but not limited to sourcing venues, contracting, budgeting, and menu planning
Highly organized and executes all tasks with operational and organizational excellence with an attention to detail
Low ego, high empathy, and the capacity to collaborate effectively with diverse teams
Extremely proactive and has the ability to foresee potential roadblocks and mitigate them
Ability to work in a fast-paced, fluid environment
Positive attitude and willingness to jump in and support the broader team when needed
Hands on experience using Google Workspace, Salesforce, and Zoom
Loves learning and continuously improving
Strong communication skills
This role requires an in-office (New York City) presence up to 5 days a week
Ability to travel to US based events as needed
The anticipated salary range for this role is between $108,000-$126,000, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.
This role is eligible to participate in the a16z Carry program and various discretionary bonus programs as well as benefit and perquisite plans including health, dental, vision, disability, life insurance, 401K plan, vacation, and sick leave.
a16z culture
We do only first class business and only in a first class way
We take a long view of relationships, because we are in the relationship business
We believe in the future and bet the firm that way
We are all different, we recognize that, and we win
We celebrate the good times
We do it for the team
We play to win
At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World.
Our organization participates in E-Verify. Click here to learn about E-Verify.
Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (known as "a16z") is a venture capital firm that backs bold entrepreneurs building the future through technology. We are stage agnostic: We invest in seed to venture to late-stage technology companies, across bio + healthcare, consumer, crypto, enterprise, fintech, games, and companies building toward American dynamism. a16z has $35B in assets under management across multiple funds.
We’ve established a team that is defined by respect for the entrepreneur and the company-building process; we know what it’s like to be in the founder’s shoes. We’ve invested in companies like Affirm, Airbnb, Coinbase, Databricks, Devoted Health, Insitro , Figma, GitHub, Instacart, OpenSea, Roblox, Stripe, and Substack. Our team is at the forefront of new technology, helping founders and their companies impact and change the world.
The Role
The Go-To-Market Network team has built the deepest c-level executive network in the world for our portfolio companies to work with and learn from. This team of proven sales, marketing and consulting professionals has developed an environment to enable and support marketing, sales, services, and customer success teams in our portfolio’s path to revenue. Their expertise extends into sales, marketing, product management and business development, to help to promote the right partnerships to accelerate time-to-market. This role requires a highly detail-oriented individual who is comfortable working under fast-paced, time-critical situations and has excellent critical thinking abilities. The ideal candidate will be equipped with strong coordination skills, extreme attention to detail, time management skills, able to change direction quickly, and can manage multiple projects.
Act as the primary NYC on-site contact for assigned Go-To-Market (GTM) for executive briefings and events. The role will need to collaborate with cross-functional teams to conceptualize, plan, and execute a range of events such as executive briefings, dinners, small receptions and virtual briefings with C-level executives, portfolio companies, the network, and a16z partners
Manage all aspects of small event planning logistics, such as arranging meeting spaces, catering, venues, vendor sourcing, shipping, materials, and audio/visual equipment
Execute day-of event logistics for briefings and small events. Responsibilities include overseeing room setups, catering, making sure audio-visual requirements are met, managing virtual meetings, other event logistics and on-site troubleshooting
Partner with GTM leaders on assigned events to develop plans, ensuring clarity on deliverables, timelines, roles, and responsibilities
Keep network and portfolio company contacts updated in the salesforce system
To join our team, you should be excited to:
Plan and execute events. You’ll ensure that our in-person or virtual events run smoothly and that all event attendees have been communicated any relevant event details. You will also help with event logistics including any necessary setup, catering, breakdown, etc
We do only first class business and only in a first class way. In every interaction, you offer an exceptionally high level of service to our portfolio companies and our GTM network, embodying the culture of a16z
Interact with world class entrepreneurs and corporate executives. You should enjoy interacting with startup founders and C-level executives in our network, and reflect a16z values
Maintain data quality. We primarily use Google Workspace, Salesforce, and Zoom to manage our events. You’ll help make sure the systems are up to date with the latest data needed for the team to make important decisions.
Minimum Qualifications
Bachelor's degree or equivalent experience
2-4 years of events experience
Previous hospitality experience is not required, but is a bonus
Must have knowledge in basic food and beverage arrangements, including but not limited to sourcing venues, contracting, budgeting, and menu planning
Highly organized and executes all tasks with operational and organizational excellence with an attention to detail
Low ego, high empathy, and the capacity to collaborate effectively with diverse teams
Extremely proactive and has the ability to foresee potential roadblocks and mitigate them
Ability to work in a fast-paced, fluid environment
Positive attitude and willingness to jump in and support the broader team when needed
Hands on experience using Google Workspace, Salesforce, and Zoom
Loves learning and continuously improving
Strong communication skills
This role requires an in-office (New York City) presence up to 5 days a week
Ability to travel to US based events as needed
The anticipated salary range for this role is between $108,000-$126,000, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.
This role is eligible to participate in the a16z Carry program and various discretionary bonus programs as well as benefit and perquisite plans including health, dental, vision, disability, life insurance, 401K plan, vacation, and sick leave.
a16z culture
We do only first class business and only in a first class way
We take a long view of relationships, because we are in the relationship business
We believe in the future and bet the firm that way
We are all different, we recognize that, and we win
We celebrate the good times
We do it for the team
We play to win
At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World.
Our organization participates in E-Verify. Click here to learn about E-Verify.
Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
ASM Global
Ridgedale, Missouri
POSITION: Food & Beverage Coordinator DEPARTMENT: Food & BeverageREPORTS TO: Director of Food and Beverage FLSA STATUS: Salaried, Exempt, FT SUMMARY: As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. ASM Global has an excellent and immediate opening for a Food & Beverage Coordinator at the Thunder Ridge Nature Arena. The Food and Beverage Coordinator reports to the Director of Food and Beverage. Primary responsibilities include financial reporting, inventory reporting, pay log processing, permit/record management, and Non-profit organization recruiting for concessions operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Contact and recruit Non-profit organizations to support concession operations for the venue. Reconcile non-profit commissions and ensures accounting receives proper paperwork. Responsible for daily sales reporting including reconciling events and building event flash reports. Collects necessary paperwork from department managers and is responsible for their reporting accuracy to Finance. Coordinate with peer management to order and receive goods and ensure order agrees to receiving report. Enter and maintain data in purchasing system. Attend in-house event-related meetings. Responsible for logging invoices and ensuring that they are coded correctly and turned into accounting. Completes all required reports in a timely manner for Finance Department to review. Maintain tax filings, health permit renewals and liquor license renewals. Abides by all ASM GLOBAL policies in the Human Resources Policies and Procedures Manual, the Business Code of Conduct, and the Cash Handling Procedures. Efficiently and accurately completes assigned paperwork. Ensure compliance with all Savor F&B policies and procedures. Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments). This position requires the ability to work flexible, sometimes long hours which include nights, weekends, and holidays. Other duties as assigned. QUALIFICATIONS: Strong orientation to customer service and ability to work with other staff members in the facility. Results oriented individual. Excellent organizational, planning, communication and inter-personal skills. Ability to undertake and complete multiple tasks independently with little to no supervision. Excellent computer skills to include Excel and Word Able to work irregular hours as dictated by event schedule, including nights, weekends and holidays. This position requires minimal stooping and lifting. Substantial walking and manual dexterity to operate office equipment such as a computer is required Ability to work in both inside and outside environmental conditions. Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results. Be licensed and insured to operate a motor vehicle in the United States. Remain flexible and adjust to situations as they occur. EDUCATION AND/OR EXPERIENCE: High School Graduate 1 to 2 years related experience and/or training. Bachelor's degree in accounting, Finance or Hospitality and/or relevant venue experience preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 50 pounds. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
POSITION: Food & Beverage Coordinator DEPARTMENT: Food & BeverageREPORTS TO: Director of Food and Beverage FLSA STATUS: Salaried, Exempt, FT SUMMARY: As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. ASM Global has an excellent and immediate opening for a Food & Beverage Coordinator at the Thunder Ridge Nature Arena. The Food and Beverage Coordinator reports to the Director of Food and Beverage. Primary responsibilities include financial reporting, inventory reporting, pay log processing, permit/record management, and Non-profit organization recruiting for concessions operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Contact and recruit Non-profit organizations to support concession operations for the venue. Reconcile non-profit commissions and ensures accounting receives proper paperwork. Responsible for daily sales reporting including reconciling events and building event flash reports. Collects necessary paperwork from department managers and is responsible for their reporting accuracy to Finance. Coordinate with peer management to order and receive goods and ensure order agrees to receiving report. Enter and maintain data in purchasing system. Attend in-house event-related meetings. Responsible for logging invoices and ensuring that they are coded correctly and turned into accounting. Completes all required reports in a timely manner for Finance Department to review. Maintain tax filings, health permit renewals and liquor license renewals. Abides by all ASM GLOBAL policies in the Human Resources Policies and Procedures Manual, the Business Code of Conduct, and the Cash Handling Procedures. Efficiently and accurately completes assigned paperwork. Ensure compliance with all Savor F&B policies and procedures. Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments). This position requires the ability to work flexible, sometimes long hours which include nights, weekends, and holidays. Other duties as assigned. QUALIFICATIONS: Strong orientation to customer service and ability to work with other staff members in the facility. Results oriented individual. Excellent organizational, planning, communication and inter-personal skills. Ability to undertake and complete multiple tasks independently with little to no supervision. Excellent computer skills to include Excel and Word Able to work irregular hours as dictated by event schedule, including nights, weekends and holidays. This position requires minimal stooping and lifting. Substantial walking and manual dexterity to operate office equipment such as a computer is required Ability to work in both inside and outside environmental conditions. Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results. Be licensed and insured to operate a motor vehicle in the United States. Remain flexible and adjust to situations as they occur. EDUCATION AND/OR EXPERIENCE: High School Graduate 1 to 2 years related experience and/or training. Bachelor's degree in accounting, Finance or Hospitality and/or relevant venue experience preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 50 pounds. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: Amrit's Personal Wellness Support System (PWSS) has been created to deliver a personalized wellness roadmap for all of our guests. PWSS is based on Amrit's Five Pillar Philosophy focusing on Mindfulness, Nutrition, Fitness/Movement, Relaxation and Sleep. Our experts will Co Create individual plans that are aligned with guest personal goals and Lifestyles. The PWSS Manger is responsible for the coordination and implementation of the daily PWSS programming. The PWSS Manager will have direct oversight of the PWSS reservation process and will be key in delivering a seamless guest experience. Responsibilities: Oversight of pre arrival reservation team, on site coordinators and experts that are responsible for guest flow and scheduling of all wellness package guests that are staying at the resort. Firm understanding of Wellness trends and services and how they can be implemented into Amrit's programming. Direct contact with Wellness guests to ensure that all services and activities are meeting guest expectations. Maximize Wellness revenue and occupancy by reviewing status daily. Monitor selling of wellness packages and spa offerings daily. Attend daily and weekly Wellness Strategy meetings. Review arrivals report and daily guest report to ensure accuracy. Be completely competent in all PMS functions used by Reservations. Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers and in house guests Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts. Control wellness package inventory. Make test calls according to hotel standards. Be knowledgeable about the uses and functions of Resort Suite Work with Wellness Director to ensure that forecast is completed on a timely basis, according to SOP's. Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. Assist in preparation of monthly revenue and occupancy forecasting for wellness center and spa Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements. Process/correct daily payroll sheets. Follow and enforce all hotel credit policies. Understand and follow Revenue Strategy restrictions. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all Reservations and stationary supplies. Review Reservations logbook and Guest Request log on a daily basis. Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc. Qualifications: Education & Experience: A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field Preferred Previous supervisory experience preferred. Must be proficient in Windows and company approved spreadsheets and word processing. Physical requirements: Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements Always maintain a warm and friendly demeanor. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attending all hotel required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: Amrit's Personal Wellness Support System (PWSS) has been created to deliver a personalized wellness roadmap for all of our guests. PWSS is based on Amrit's Five Pillar Philosophy focusing on Mindfulness, Nutrition, Fitness/Movement, Relaxation and Sleep. Our experts will Co Create individual plans that are aligned with guest personal goals and Lifestyles. The PWSS Manger is responsible for the coordination and implementation of the daily PWSS programming. The PWSS Manager will have direct oversight of the PWSS reservation process and will be key in delivering a seamless guest experience. Responsibilities: Oversight of pre arrival reservation team, on site coordinators and experts that are responsible for guest flow and scheduling of all wellness package guests that are staying at the resort. Firm understanding of Wellness trends and services and how they can be implemented into Amrit's programming. Direct contact with Wellness guests to ensure that all services and activities are meeting guest expectations. Maximize Wellness revenue and occupancy by reviewing status daily. Monitor selling of wellness packages and spa offerings daily. Attend daily and weekly Wellness Strategy meetings. Review arrivals report and daily guest report to ensure accuracy. Be completely competent in all PMS functions used by Reservations. Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers and in house guests Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts. Control wellness package inventory. Make test calls according to hotel standards. Be knowledgeable about the uses and functions of Resort Suite Work with Wellness Director to ensure that forecast is completed on a timely basis, according to SOP's. Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. Assist in preparation of monthly revenue and occupancy forecasting for wellness center and spa Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements. Process/correct daily payroll sheets. Follow and enforce all hotel credit policies. Understand and follow Revenue Strategy restrictions. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all Reservations and stationary supplies. Review Reservations logbook and Guest Request log on a daily basis. Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc. Qualifications: Education & Experience: A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field Preferred Previous supervisory experience preferred. Must be proficient in Windows and company approved spreadsheets and word processing. Physical requirements: Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements Always maintain a warm and friendly demeanor. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attending all hotel required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.