Caesars Entertainment
Stateline, Nevada
Mar 08, 2024
Full time
ESSENTIAL FUNCTIONS: Manages the day-to-day operation of banquets/catering in accordance with established policies and procedures. Establishes and administers training programs within the department, including new employee orientation. Directs the development and administration of controls for all phases of the department in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. Maintains an efficient program of scheduling to the schedule of events with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, and any other reports deemed necessary by the Banquet/Catering Manager or Director. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. EDUCATION and/or EXPERIENCE: Work requires a minimum of an Associate's Degree, preferably in hotel and/or restaurant management, Graduate of post high school two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis. Preferred: Bachelor's Degree in Hotel or Banquet Management. Work requires Five years of restaurant/food service, including 3 years supervisory experience QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, LMS. Literate and fluent in English Excellent interpersonal skills, with emphasis in relationship building Excellent communication and guest service skills Flexibility to meet the various schedules of the Special Events Center functions' needs Computer literate Above average organizational skills Demonstrated leadership skills and abilities Excellent trouble-shooting and problem solving skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination Visual range must include near and far distances Ability to handle multiple tasks Auditory range must include immediate environment Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 40 lbs. Ability to stand/walk for 8 hours Ability to climb stairs Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to frequently tolerate extreme indoor temperaturesPositions that have contact with the public require the ability to work in a noisyenvironment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).