Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning. KEY JOB FUNCTIONS: Checks and maintains the required par stock on assigned station. Obtains replacement stock from the warehouse inventory in accordance with established procedures. Maintains cleanliness and organization of assigned work area. Assists the Bartender in providing maximum efficiency and service levels by retrieving guests special requests, and during busy times icing drink glasses and (depending on assigned station) pouring drinks.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred No previous experience requiredQUALIFICATIONS: Fluent and literate in English Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to constantly move about the property Ability to bend, reach, squat, climb stairs Ability to move and carry large, heavy objects weighing up to 90 pounds (keg weight). Ability to use repetitive hand motion, holding, graspingPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)
Apr 14, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning. KEY JOB FUNCTIONS: Checks and maintains the required par stock on assigned station. Obtains replacement stock from the warehouse inventory in accordance with established procedures. Maintains cleanliness and organization of assigned work area. Assists the Bartender in providing maximum efficiency and service levels by retrieving guests special requests, and during busy times icing drink glasses and (depending on assigned station) pouring drinks.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred No previous experience requiredQUALIFICATIONS: Fluent and literate in English Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to constantly move about the property Ability to bend, reach, squat, climb stairs Ability to move and carry large, heavy objects weighing up to 90 pounds (keg weight). Ability to use repetitive hand motion, holding, graspingPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)
JOB SUMMARY:Provides supervision to all count team members. Performs duties and ensures the count team operates in accordance with department, Indiana Gaming Commission regulations, Count Room procedures, security protocols and internal controls. DIRECTLY SUPERVISES: Count Room Lead(s), Count Room Attendant(s) KEY JOB FUNCTIONS: Responsible for the selection and hiring of new employees in accordance to policy. Trains and develops subordinate personnel, provides training to new personnel, as well as ongoing training as needed. Ensures the safety and welfare of all assigned staff and patrons. Assists Cage Operations Manager in proposed changes in operational procedures for the purpose of improving internal customer service and efficiency. Responsible for direct supervision of shift soft count team members, including reviewing supervisor's recommendation personnel issues, i.e., performance evaluations, corrective actions and progressive re-direction. Demonstrate positive customer and employee relations. Prepares the scheduling of all Count Room Employees Responsible for ensuring that adequate stock of all forms and supplies are maintained to perform the essential functions of the department. Perform other functions as requested SUPERVISORY RESPONSIBILITIES:Is responsible for the overall direction, coordination, and evaluation of the Count Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATIONS and/or EXPERIENCE:Associates degree from a two or four year university, or 1-2 years of related experience and/or training; or equivalent combination of education and experience. QUALIFICATIONS:Minimum of one (1) year experience working in a soft count operation. Minimum of one (1) year of supervisory experience, preferably in a cash handling operation. Minimum of one (1) year computer experience utilizing Microsoft Word and Excel programs. Minimum of one (1) year experience using a currency counter.SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. CERTIFICATES, LICENSES, REGISTRATIONS:Must be able to obtain and maintain a license from the Indiana Gaming Commission. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access patron personal data including credit information, the player data base, financial records, and personnel/payroll records. ACCESS TO GAMING FACILITY:Requires access to general areas of the gaming facility and the cage, count rooms, and main bank areas. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
JOB SUMMARY:Provides supervision to all count team members. Performs duties and ensures the count team operates in accordance with department, Indiana Gaming Commission regulations, Count Room procedures, security protocols and internal controls. DIRECTLY SUPERVISES: Count Room Lead(s), Count Room Attendant(s) KEY JOB FUNCTIONS: Responsible for the selection and hiring of new employees in accordance to policy. Trains and develops subordinate personnel, provides training to new personnel, as well as ongoing training as needed. Ensures the safety and welfare of all assigned staff and patrons. Assists Cage Operations Manager in proposed changes in operational procedures for the purpose of improving internal customer service and efficiency. Responsible for direct supervision of shift soft count team members, including reviewing supervisor's recommendation personnel issues, i.e., performance evaluations, corrective actions and progressive re-direction. Demonstrate positive customer and employee relations. Prepares the scheduling of all Count Room Employees Responsible for ensuring that adequate stock of all forms and supplies are maintained to perform the essential functions of the department. Perform other functions as requested SUPERVISORY RESPONSIBILITIES:Is responsible for the overall direction, coordination, and evaluation of the Count Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATIONS and/or EXPERIENCE:Associates degree from a two or four year university, or 1-2 years of related experience and/or training; or equivalent combination of education and experience. QUALIFICATIONS:Minimum of one (1) year experience working in a soft count operation. Minimum of one (1) year of supervisory experience, preferably in a cash handling operation. Minimum of one (1) year computer experience utilizing Microsoft Word and Excel programs. Minimum of one (1) year experience using a currency counter.SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. CERTIFICATES, LICENSES, REGISTRATIONS:Must be able to obtain and maintain a license from the Indiana Gaming Commission. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access patron personal data including credit information, the player data base, financial records, and personnel/payroll records. ACCESS TO GAMING FACILITY:Requires access to general areas of the gaming facility and the cage, count rooms, and main bank areas. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of serviceOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning. KEY JOB FUNCTIONS: Checks and maintains the required par stock on assigned station. Obtains replacement stock from inventory in accordance with established procedures. Assists the Bartender in providing maximum efficiency and service levels by retrieving guests' special requests, and during busy times icing drink glasses and (depending on assigned station) pouring drinks. Must be able to interact with high profile guests while maintaining a professional demeanor. Greets and welcomes all guests in a pleasant and professional manner. Be a brand advocate by providing Guests with accurate information regarding our venues, menus, and pricing. Cleans bar area, including bar tops, sinks, glasses, refrigerators, and other bar appliances. Busses all dirty glasses, plates, and silverware to appropriate cleaning area. Restocks bar as needed with appropriate glasses, condiments, garnishes, and alcohol/non-alcohol products. Good knowledge of alcoholic and non-alcoholic beverages and the ability to describe all food and beverage items to the guest. Acknowledges, greets, and converses with customers who approach the bar. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred Previous bar experience preferred.QUALIFICATIONS: Fluent and literate in English Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to constantly move about the property Ability to bend, reach, squat, climb stairs Ability to move and carry large, heavy objects weighing up to 90 pounds (keg weight). Ability to use repetitive hand motion, holding, grasping Able to tolerate second-hand smoke, noise, bright lights Able to work at a fast pace in often crowded/noisy environmentPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of serviceOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: The purpose of this position is to work behind the bar to facilitate the smooth flow of service to customers by the Bartender/Beverage Server. Performs the service of replenishing stock and all required cleaning. KEY JOB FUNCTIONS: Checks and maintains the required par stock on assigned station. Obtains replacement stock from inventory in accordance with established procedures. Assists the Bartender in providing maximum efficiency and service levels by retrieving guests' special requests, and during busy times icing drink glasses and (depending on assigned station) pouring drinks. Must be able to interact with high profile guests while maintaining a professional demeanor. Greets and welcomes all guests in a pleasant and professional manner. Be a brand advocate by providing Guests with accurate information regarding our venues, menus, and pricing. Cleans bar area, including bar tops, sinks, glasses, refrigerators, and other bar appliances. Busses all dirty glasses, plates, and silverware to appropriate cleaning area. Restocks bar as needed with appropriate glasses, condiments, garnishes, and alcohol/non-alcohol products. Good knowledge of alcoholic and non-alcoholic beverages and the ability to describe all food and beverage items to the guest. Acknowledges, greets, and converses with customers who approach the bar. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred Previous bar experience preferred.QUALIFICATIONS: Fluent and literate in English Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Mobility to constantly move about the property Ability to bend, reach, squat, climb stairs Ability to move and carry large, heavy objects weighing up to 90 pounds (keg weight). Ability to use repetitive hand motion, holding, grasping Able to tolerate second-hand smoke, noise, bright lights Able to work at a fast pace in often crowded/noisy environmentPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOBSUMMARY:The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guest's request ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by Management Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints QUALIFICATIONS: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOBSUMMARY:The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guest's request ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by Management Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints QUALIFICATIONS: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Enhance guest interaction and support the Stir Concert Cove events, Mid-America Center Events, Whiskey Roadhouse Events and other special event and promotional programs as needed. Duties and number of Special Event Agent positions will be determined for each event and a sign up sheet distributed. Uniform requirements will vary and will be defined and communicated for each event depending on location (outdoor, indoor), position, duties and season. Acknowledge, greet and converse in English with guests. Dress in appropriate uniform as defined for each event/venue, occasionally, a costume may be used and will be communicated with the event sign up information. Answer guest questions and direct their requests to the appropriate individuals. Hosts receptions, events and other promotional activities as needed.Qualifications: Must possess excellent customer service and communication skills and enjoy working with the public. Must have a good speaking voice and the ability to improvise and be a quick thinker. Must be able to get along with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance, and meet all requirements of company/property appearance standards. Must be able to work independently and with little supervision. Must be able to maneuver throughout event, casino and hotel areas. Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist and balance when performing in front of or interacting with guests. Must have the manual dexterity to manipulate props or presenting customers with gifts/prizes. Must be able to lift up to 20 pounds. Must be able to respond to visual and aural cues. Must be able to read, write, speak and understand English. Able to tolerate second-hand smoke, noise, bright lights, and varying temperatures Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Apr 14, 2024
Full time
Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Enhance guest interaction and support the Stir Concert Cove events, Mid-America Center Events, Whiskey Roadhouse Events and other special event and promotional programs as needed. Duties and number of Special Event Agent positions will be determined for each event and a sign up sheet distributed. Uniform requirements will vary and will be defined and communicated for each event depending on location (outdoor, indoor), position, duties and season. Acknowledge, greet and converse in English with guests. Dress in appropriate uniform as defined for each event/venue, occasionally, a costume may be used and will be communicated with the event sign up information. Answer guest questions and direct their requests to the appropriate individuals. Hosts receptions, events and other promotional activities as needed.Qualifications: Must possess excellent customer service and communication skills and enjoy working with the public. Must have a good speaking voice and the ability to improvise and be a quick thinker. Must be able to get along with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance, and meet all requirements of company/property appearance standards. Must be able to work independently and with little supervision. Must be able to maneuver throughout event, casino and hotel areas. Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist and balance when performing in front of or interacting with guests. Must have the manual dexterity to manipulate props or presenting customers with gifts/prizes. Must be able to lift up to 20 pounds. Must be able to respond to visual and aural cues. Must be able to read, write, speak and understand English. Able to tolerate second-hand smoke, noise, bright lights, and varying temperatures Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
DUTIES and RESPONSIBILITIES Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of 'Service Recovery' with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained. QUALIFICATIONS: High School Diploma or equivalent. Must be 19 years of age. Must demonstrate a high level of technical proficiency. Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate. Professional appearance, excellent personal hygiene and phone etiquette is a must. Courteous, friendly, outgoing personality is essential. Good organization and communication skills required. Accuracy and attention to detail is necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: May be subjected to high noise volumes, flashing or bright lighting, and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.
Apr 14, 2024
Full time
DUTIES and RESPONSIBILITIES Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of 'Service Recovery' with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained. QUALIFICATIONS: High School Diploma or equivalent. Must be 19 years of age. Must demonstrate a high level of technical proficiency. Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate. Professional appearance, excellent personal hygiene and phone etiquette is a must. Courteous, friendly, outgoing personality is essential. Good organization and communication skills required. Accuracy and attention to detail is necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: May be subjected to high noise volumes, flashing or bright lighting, and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.
Job Summary The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverages per guest's request. Essential Job Functions: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer. Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by management. Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints. Qualifications: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. Availability to work flexible hours that may include early morning, evenings, weekends, nights and/or holidays. Physical, Mental and Environmental Demands: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, sensitive situations relating to staff and guest problems, in a timely manner. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
Job Summary The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverages per guest's request. Essential Job Functions: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer. Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by management. Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints. Qualifications: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. Availability to work flexible hours that may include early morning, evenings, weekends, nights and/or holidays. Physical, Mental and Environmental Demands: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, sensitive situations relating to staff and guest problems, in a timely manner. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. KEY JOB FUNCTIONS:Develops Enthusiastically Satisfied Customers All of the Time Welcomes and connect with every customer to provide excellent customer service. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales. Responds to customer needs and says thank you to every customer. Maintains customer service area and equipment in a clean and appealing manner. Demonstrates 'just say yes' behavior when taking care of customer needs. Maintains Quality Store Operations Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards. Follows store policies and procedures for operational flow at each station. Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player. Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions. Follows standards for merchandising, stocking, rotating and storing all products. Performs equipment maintenance in accordance with preventative maintenance checklist. Financial Contribution Follows cash handling and register policies Follows inventory stocking and recording guidelines Takes Responsibility to Learn All Aspects of the Barista Position Learns and demonstrates creating the Starbucks Experience. Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferred Previous experience working in espresso or food service establishment preferredQUALIFICATIONS: Literate and fluent in English Excellent communication and guest service skills Good math and money handling skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Ability to lift, carry and/or push objects weighing up to 50 lbs. Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the outlet area Ability to hear and use visual inspectionPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. KEY JOB FUNCTIONS:Develops Enthusiastically Satisfied Customers All of the Time Welcomes and connect with every customer to provide excellent customer service. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales. Responds to customer needs and says thank you to every customer. Maintains customer service area and equipment in a clean and appealing manner. Demonstrates 'just say yes' behavior when taking care of customer needs. Maintains Quality Store Operations Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards. Follows store policies and procedures for operational flow at each station. Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player. Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions. Follows standards for merchandising, stocking, rotating and storing all products. Performs equipment maintenance in accordance with preventative maintenance checklist. Financial Contribution Follows cash handling and register policies Follows inventory stocking and recording guidelines Takes Responsibility to Learn All Aspects of the Barista Position Learns and demonstrates creating the Starbucks Experience. Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferred Previous experience working in espresso or food service establishment preferredQUALIFICATIONS: Literate and fluent in English Excellent communication and guest service skills Good math and money handling skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Ability to lift, carry and/or push objects weighing up to 50 lbs. Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the outlet area Ability to hear and use visual inspectionPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping procedures, and security procedures. Cleans and services assigned public spaces according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean hotel public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping procedures, and security procedures. Cleans and services assigned public spaces according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean hotel public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB SUMMARY:The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guest's request ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by Management Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints QUALIFICATIONS: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 07, 2024
Full time
JOB SUMMARY:The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guest's request ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by Management Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints QUALIFICATIONS: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.JOB SUMMARY: Supports team member development with training programs, established methods, procedures and guidelines, and high quality service. Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members. Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable. Familiarization with all Caesars Brand programs and systems. Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction. Presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned.EDUCATION and/or EXPERIENCE: The ideal candidate will possess the following qualities: A bachelor's degree or previous supervisory/leadership experience preferred Experience working with the public in a direct customer contact position 2 years of experience in slot or beverage operations preferred.QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to prioritize multiple projects and meet strict deadlines. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must be able to listen and respond to visual and aural cues. Excellent customer relations skills.WORK ENVIRONMENT: Must be able to work in a fast paced environment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.
Apr 18, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.JOB SUMMARY: Supports team member development with training programs, established methods, procedures and guidelines, and high quality service. Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members. Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable. Familiarization with all Caesars Brand programs and systems. Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction. Presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned.EDUCATION and/or EXPERIENCE: The ideal candidate will possess the following qualities: A bachelor's degree or previous supervisory/leadership experience preferred Experience working with the public in a direct customer contact position 2 years of experience in slot or beverage operations preferred.QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to prioritize multiple projects and meet strict deadlines. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must be able to listen and respond to visual and aural cues. Excellent customer relations skills.WORK ENVIRONMENT: Must be able to work in a fast paced environment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.