We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs Starting Salary: $12.00/hr The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: May 12, 2024
Apr 16, 2024
Full time
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs Starting Salary: $12.00/hr The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: May 12, 2024
Piedmont Airlines, Inc
State College, Pennsylvania
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer Starting Rate: $12.50/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: April 24, 2024
Apr 16, 2024
Full time
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer Starting Rate: $12.50/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: April 24, 2024
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer Starting Rate: $12.00/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: May 4, 2024
Apr 10, 2024
Full time
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer Starting Rate: $12.00/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: May 4, 2024
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer Starting Rate: $16.00/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: March 19, 2024
Apr 10, 2024
Full time
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer Starting Rate: $16.00/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: March 19, 2024
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs Starting Salary: $16.57/hr The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: February 29, 2024
Apr 10, 2024
Full time
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs Starting Salary: $16.57/hr The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. M/F Disabled and Vet EEO/AA Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: February 29, 2024
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $18.39/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.
Apr 10, 2024
Full time
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $18.39/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager. Essential Duties: Track mishandled luggage and arrange for delivery Assist customers with special needs Work as a team to provide excellent customer service and meet corporate objectives Keep company goals and customer expectations in mind when completing daily tasks Job Qualifications and Competencies: Successful completion of training course Ability to work all shifts, all days including nights, weekends, holidays Ability to work outside in all weather conditions Ability to lift 70 pounds Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of telephones, computers, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $15.25/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: May 9, 2024
Apr 10, 2024
Full time
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager. Essential Duties: Track mishandled luggage and arrange for delivery Assist customers with special needs Work as a team to provide excellent customer service and meet corporate objectives Keep company goals and customer expectations in mind when completing daily tasks Job Qualifications and Competencies: Successful completion of training course Ability to work all shifts, all days including nights, weekends, holidays Ability to work outside in all weather conditions Ability to lift 70 pounds Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of telephones, computers, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $15.25/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics. Job Application Deadline: May 9, 2024
GENERAL SUMMARY OF DUTIES: The Tournant must be able to, in the absence of the Room Chef, assume responsibility of the entire operation of the kitchen including supervision and productivity of area crew. The Tournant must demonstrate a superior knowledge and the ability to instruct others in the essential functions that are listed below. The Tournant must be able to perform these functions in multiple kitchens. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Follow Sanitation Safety Procedures and Daily Sanitation Guidelines & enforces them in restaurant and throughout all kitchens utilize proper hand washing techniques uniform must be clean and presentable utilize sanitizer at work station and document (wash, rinse, sanitize) maintain temperature log - cook to and hold time; includes hot and cold items Must work as a team member Inspect all shift employees as to adherence to dress code, sanitation and work habits Check all storage areas daily communicating any problems in food storage, receiving, handling and temperature control Must have an interest and the skills required to train all employees in restaurant regarding kitchen skills required to produce menu Must be able to communicate with coworkers and supervisors Has the ability to work any station in any restaurant -has a thorough knowledge of all line positions Must be able to follow plate presentation specifications, recipe specifications, Portion control and food quality guidelines Must keep current on industry trends regarding food, plating and dining Identify all food products in kitchen Must have superior knife skills Assist throughout all kitchen stations as required Maintains Highest Food Quality Understands all kitchen equipment and utensils and can teach others Must have an understanding of waste control Must make sure all kitchen products are rotated properly and used when product is at its freshest and best quality GUEST SERVICE STANDARDS: Employee is required to meet the following Service Standards: PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must be very familiar with the layout of all restaurants. Must have an educated palate. Must have superior knife skills. Responsible for maintaining kitchen sanitation as set by Washoe County Health Department Guidelines. Applicant must have a thorough knowledge of the preparation of vegetables and fruits, meats, poultry and game, reconstituted foods, stocks, soups and sauces, fish and shellfish, egg and dairy products, farinaceous foods and cereals; in all applicable culinary methods EDUCATION AND EXPERIENCE:Education: High School Diploma or equivalent.Experience: 1-3 yearsCertificate/License: Must have a permit to work in the United States. Washoe County Health Card. Certified Food Management Certificate. TYPICAL WORKING CONDITIONS: TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Must be able to sort, write and count in English. Must be able to push/pull and lift/carry 50 pounds unassisted. Must be able to work overhead. Must be able to tolerate repetitious hand/arm/wrist movements. Must be able to sit, stand and walk. Must be able to grasp objects. Must be able to tolerate long periods of knife use. Must have the ability to shift back and forth between 2 or more activities in a timely manner and the ability to complete each. Must be able to tolerate hot to cold temperature fluctuations. On feet for many hours at a time. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.
Apr 18, 2024
Full time
GENERAL SUMMARY OF DUTIES: The Tournant must be able to, in the absence of the Room Chef, assume responsibility of the entire operation of the kitchen including supervision and productivity of area crew. The Tournant must demonstrate a superior knowledge and the ability to instruct others in the essential functions that are listed below. The Tournant must be able to perform these functions in multiple kitchens. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Follow Sanitation Safety Procedures and Daily Sanitation Guidelines & enforces them in restaurant and throughout all kitchens utilize proper hand washing techniques uniform must be clean and presentable utilize sanitizer at work station and document (wash, rinse, sanitize) maintain temperature log - cook to and hold time; includes hot and cold items Must work as a team member Inspect all shift employees as to adherence to dress code, sanitation and work habits Check all storage areas daily communicating any problems in food storage, receiving, handling and temperature control Must have an interest and the skills required to train all employees in restaurant regarding kitchen skills required to produce menu Must be able to communicate with coworkers and supervisors Has the ability to work any station in any restaurant -has a thorough knowledge of all line positions Must be able to follow plate presentation specifications, recipe specifications, Portion control and food quality guidelines Must keep current on industry trends regarding food, plating and dining Identify all food products in kitchen Must have superior knife skills Assist throughout all kitchen stations as required Maintains Highest Food Quality Understands all kitchen equipment and utensils and can teach others Must have an understanding of waste control Must make sure all kitchen products are rotated properly and used when product is at its freshest and best quality GUEST SERVICE STANDARDS: Employee is required to meet the following Service Standards: PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must be very familiar with the layout of all restaurants. Must have an educated palate. Must have superior knife skills. Responsible for maintaining kitchen sanitation as set by Washoe County Health Department Guidelines. Applicant must have a thorough knowledge of the preparation of vegetables and fruits, meats, poultry and game, reconstituted foods, stocks, soups and sauces, fish and shellfish, egg and dairy products, farinaceous foods and cereals; in all applicable culinary methods EDUCATION AND EXPERIENCE:Education: High School Diploma or equivalent.Experience: 1-3 yearsCertificate/License: Must have a permit to work in the United States. Washoe County Health Card. Certified Food Management Certificate. TYPICAL WORKING CONDITIONS: TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Must be able to sort, write and count in English. Must be able to push/pull and lift/carry 50 pounds unassisted. Must be able to work overhead. Must be able to tolerate repetitious hand/arm/wrist movements. Must be able to sit, stand and walk. Must be able to grasp objects. Must be able to tolerate long periods of knife use. Must have the ability to shift back and forth between 2 or more activities in a timely manner and the ability to complete each. Must be able to tolerate hot to cold temperature fluctuations. On feet for many hours at a time. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.
Roles and Responsiblities: Ensures an exceptional guest experience by providing the highest quality of service Opens and closes the facility according to the specified standards Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day. Checks messages, returns calls and answers the phones throughout their shift Assists guests with intake forms Books, changes, confirms and cancels spa/salon reservations Print and Communicate schedule updates to team members Communicates and promotes detailed descriptions of spa and salon treatments, packages and retail products Maintains the overall appearance of the spa facility, retail, gym and reception area by cleaning and restocking Participates in retail inventories Assists management with the daily operations of the spa Must be computer proficient, have excellent phone etiquette and the ability to multi task Report any service issues immediately Reports lost and stolen items immediately Serves as a guide when bringing a guest to and from services Maintains a meticulous professional appearance Accurately handles cash, credit cards, room charge and comp transactions for services and retail Performs all other job related duties as requested Receive, fold and restock linen dailyQualifications: Cash handling and P.O.S. register experience preferred Must pass a drug test Must possess excellent customer service and communication skills Must be able to initiate and engage in conversation in a professional and friendly manner Must be at least 18 years of age Must be willing to participate in on-going training Maintain knowledge of current property events, promotions and attractions Must have outgoing personality and be able to generate business Must be able to work independently, with minimal supervision Comfortable working in a fast paced, dynamic environment. Ability to work effectively in a team setting and independently Must present a well-groomed appearance Must adhere to uniform/appearance requirements Computer skills including operating hardware, software, and other office equipment Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds Able to accept direction of Senior Leadership Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job Available to work any shift, holidays and weekends Responds to visual and aural cues Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine and ten key Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required Able to stand and walk for extended periods Able to sit, stoop, reach and bend Able to lift 20 poundsPrimary Location: Harrah's Gulf Coast Work Locations: 280 Beach Blvd Biloxi, MS 39530Organization: Grand Casinos of Biloxi, LLC
Apr 18, 2024
Full time
Roles and Responsiblities: Ensures an exceptional guest experience by providing the highest quality of service Opens and closes the facility according to the specified standards Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day. Checks messages, returns calls and answers the phones throughout their shift Assists guests with intake forms Books, changes, confirms and cancels spa/salon reservations Print and Communicate schedule updates to team members Communicates and promotes detailed descriptions of spa and salon treatments, packages and retail products Maintains the overall appearance of the spa facility, retail, gym and reception area by cleaning and restocking Participates in retail inventories Assists management with the daily operations of the spa Must be computer proficient, have excellent phone etiquette and the ability to multi task Report any service issues immediately Reports lost and stolen items immediately Serves as a guide when bringing a guest to and from services Maintains a meticulous professional appearance Accurately handles cash, credit cards, room charge and comp transactions for services and retail Performs all other job related duties as requested Receive, fold and restock linen dailyQualifications: Cash handling and P.O.S. register experience preferred Must pass a drug test Must possess excellent customer service and communication skills Must be able to initiate and engage in conversation in a professional and friendly manner Must be at least 18 years of age Must be willing to participate in on-going training Maintain knowledge of current property events, promotions and attractions Must have outgoing personality and be able to generate business Must be able to work independently, with minimal supervision Comfortable working in a fast paced, dynamic environment. Ability to work effectively in a team setting and independently Must present a well-groomed appearance Must adhere to uniform/appearance requirements Computer skills including operating hardware, software, and other office equipment Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds Able to accept direction of Senior Leadership Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job Available to work any shift, holidays and weekends Responds to visual and aural cues Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine and ten key Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required Able to stand and walk for extended periods Able to sit, stoop, reach and bend Able to lift 20 poundsPrimary Location: Harrah's Gulf Coast Work Locations: 280 Beach Blvd Biloxi, MS 39530Organization: Grand Casinos of Biloxi, LLC
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 18, 2024
Full time
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Control pace of the game and inform the Table Games Supervisor/ Dual Rate Table Games Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Know and abide by Indiana Gaming Commission Regulations, approved internal controls and company policies and procedures QUALIFICATIONSHigh school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures. PHYSICAL DEMANDSMust be able to stand and deal for extended periods of time. Must be able to consistently meet the appearance and uniform standards for this position. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to gaming floor required DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 18, 2024
Full time
JOB SUMMARY:The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Control pace of the game and inform the Table Games Supervisor/ Dual Rate Table Games Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Know and abide by Indiana Gaming Commission Regulations, approved internal controls and company policies and procedures QUALIFICATIONSHigh school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures. PHYSICAL DEMANDSMust be able to stand and deal for extended periods of time. Must be able to consistently meet the appearance and uniform standards for this position. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to gaming floor required DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
GENERAL SUMMARY OF DUTIES: The Tournant must be able to, in the absence of the Room Chef, assume responsibility of the entire operation of the kitchen including supervision and productivity of area crew. The Tournant must demonstrate a superior knowledge and the ability to instruct others in the essential functions that are listed below. The Tournant must be able to perform these functions in multiple kitchens. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Follow Sanitation Safety Procedures and Daily Sanitation Guidelines & enforces them in restaurant and throughout all kitchens utilize proper hand washing techniques uniform must be clean and presentable utilize sanitizer at work station and document (wash, rinse, sanitize) maintain temperature log - cook to and hold time; includes hot and cold items Must work as a team member Inspect all shift employees as to adherence to dress code, sanitation and work habits Check all storage areas daily communicating any problems in food storage, receiving, handling and temperature control Must have an interest and the skills required to train all employees in restaurant regarding kitchen skills required to produce menu Must be able to communicate with coworkers and supervisors Has the ability to work any station in any restaurant -has a thorough knowledge of all line positions Must be able to follow plate presentation specifications, recipe specifications, Portion control and food quality guidelines Must keep current on industry trends regarding food, plating and dining Identify all food products in kitchen Must have superior knife skills Assist throughout all kitchen stations as required Maintains Highest Food Quality Understands all kitchen equipment and utensils and can teach others Must have an understanding of waste control Must make sure all kitchen products are rotated properly and used when product is at its freshest and best quality GUEST SERVICE STANDARDS: Employee is required to meet the following Service Standards: PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must be very familiar with the layout of all restaurants. Must have an educated palate. Must have superior knife skills. Responsible for maintaining kitchen sanitation as set by Washoe County Health Department Guidelines. Applicant must have a thorough knowledge of the preparation of vegetables and fruits, meats, poultry and game, reconstituted foods, stocks, soups and sauces, fish and shellfish, egg and dairy products, farinaceous foods and cereals; in all applicable culinary methods. EDUCATION AND EXPERIENCE:Education: High School Diploma or equivalent.Experience: 1-3 yearsCertificate/License: Must have a permit to work in the United States. Washoe County Health Card. Certified Food Management Certificate. TYPICAL WORKING CONDITIONS: TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Must be able to sort, write and count in English. Must be able to push/pull and lift/carry 50 pounds unassisted. Must be able to work overhead. Must be able to tolerate repetitious hand/arm/wrist movements. Must be able to sit, stand and walk. Must be able to grasp objects. Must be able to tolerate long periods of knife use. Must have the ability to shift back and forth between 2 or more activities in a timely manner and the ability to complete each. Must be able to tolerate hot to cold temperature fluctuations. On feet for many hours at a time. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.
Apr 14, 2024
Full time
GENERAL SUMMARY OF DUTIES: The Tournant must be able to, in the absence of the Room Chef, assume responsibility of the entire operation of the kitchen including supervision and productivity of area crew. The Tournant must demonstrate a superior knowledge and the ability to instruct others in the essential functions that are listed below. The Tournant must be able to perform these functions in multiple kitchens. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Follow Sanitation Safety Procedures and Daily Sanitation Guidelines & enforces them in restaurant and throughout all kitchens utilize proper hand washing techniques uniform must be clean and presentable utilize sanitizer at work station and document (wash, rinse, sanitize) maintain temperature log - cook to and hold time; includes hot and cold items Must work as a team member Inspect all shift employees as to adherence to dress code, sanitation and work habits Check all storage areas daily communicating any problems in food storage, receiving, handling and temperature control Must have an interest and the skills required to train all employees in restaurant regarding kitchen skills required to produce menu Must be able to communicate with coworkers and supervisors Has the ability to work any station in any restaurant -has a thorough knowledge of all line positions Must be able to follow plate presentation specifications, recipe specifications, Portion control and food quality guidelines Must keep current on industry trends regarding food, plating and dining Identify all food products in kitchen Must have superior knife skills Assist throughout all kitchen stations as required Maintains Highest Food Quality Understands all kitchen equipment and utensils and can teach others Must have an understanding of waste control Must make sure all kitchen products are rotated properly and used when product is at its freshest and best quality GUEST SERVICE STANDARDS: Employee is required to meet the following Service Standards: PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must be very familiar with the layout of all restaurants. Must have an educated palate. Must have superior knife skills. Responsible for maintaining kitchen sanitation as set by Washoe County Health Department Guidelines. Applicant must have a thorough knowledge of the preparation of vegetables and fruits, meats, poultry and game, reconstituted foods, stocks, soups and sauces, fish and shellfish, egg and dairy products, farinaceous foods and cereals; in all applicable culinary methods. EDUCATION AND EXPERIENCE:Education: High School Diploma or equivalent.Experience: 1-3 yearsCertificate/License: Must have a permit to work in the United States. Washoe County Health Card. Certified Food Management Certificate. TYPICAL WORKING CONDITIONS: TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Must be able to sort, write and count in English. Must be able to push/pull and lift/carry 50 pounds unassisted. Must be able to work overhead. Must be able to tolerate repetitious hand/arm/wrist movements. Must be able to sit, stand and walk. Must be able to grasp objects. Must be able to tolerate long periods of knife use. Must have the ability to shift back and forth between 2 or more activities in a timely manner and the ability to complete each. Must be able to tolerate hot to cold temperature fluctuations. On feet for many hours at a time. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
ESSENTIAL JOB FUNCTIONS: Ensures consistent, high quality service standards are maintained in areas of responsibility. Implements training programs that ensure high quality service. Provides adequate training and tools for employees. Ensures all areas are kept clean and in proper condition. Schedules employees to ensure the highest possible level of service. Supervises the front of the house employees in respective food & beverage outlets. Maintains proper employee/employer relations. Demonstrates our Service Spotlight behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. Qualifications:Ability to work independently and with a team. Ability to respond calmly and make rational decisions when required. Good oral and written communication skills. 1 - 2 years food and beverage supervisory experience. Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills. Demonstrated ability in maintaining consistent, high quality guest service skills. Good understanding of how his/her job responsibilities relate to other areas of operation. Willingness to work any shift, any day, when necessary. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physical mobile with reasonable accommodations. Lift and carry upwards of 50 lbs. Bend, jump, twist, crouch, grip and carry heavy loads. Run on level surfaces, as well as up and down stairs. Respond to visual and aural cues. Must be able to recognize and respond to individuals with questions. Must be able to tolerate areas containing second-hand smoke. Operate in mentally and physically stressful situations. This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non - essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non - essential requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is an 'at-will? and maybe terminated at any time by the employee or employer with or without cause of notice.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Ensures consistent, high quality service standards are maintained in areas of responsibility. Implements training programs that ensure high quality service. Provides adequate training and tools for employees. Ensures all areas are kept clean and in proper condition. Schedules employees to ensure the highest possible level of service. Supervises the front of the house employees in respective food & beverage outlets. Maintains proper employee/employer relations. Demonstrates our Service Spotlight behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. Qualifications:Ability to work independently and with a team. Ability to respond calmly and make rational decisions when required. Good oral and written communication skills. 1 - 2 years food and beverage supervisory experience. Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills. Demonstrated ability in maintaining consistent, high quality guest service skills. Good understanding of how his/her job responsibilities relate to other areas of operation. Willingness to work any shift, any day, when necessary. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physical mobile with reasonable accommodations. Lift and carry upwards of 50 lbs. Bend, jump, twist, crouch, grip and carry heavy loads. Run on level surfaces, as well as up and down stairs. Respond to visual and aural cues. Must be able to recognize and respond to individuals with questions. Must be able to tolerate areas containing second-hand smoke. Operate in mentally and physically stressful situations. This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non - essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non - essential requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is an 'at-will? and maybe terminated at any time by the employee or employer with or without cause of notice.
Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 14, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you Our ideal candidate: Minimum 4 years related experience and/or equivalent combination of education and experience with at least two years of supervisory experience. Excellent interpersonal customer service, communication, team building and problem-solving skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speaking effectively before groups of guests or employees of organization. Skill in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Skill in solving a variety of instructions furnished in written, oral, diagram or schedule form. About the role: Supervises the daily operation of Hell's Kitchen per established policies and procedures. Conducts pre-shift meetings, makes daily schedule adjustments and controls shift staffing levels to meet budgeted labor costs, supervises employees job performance (includes coaching and reinforcement). Ensures proper training, supervision, and development of subordinates. Monitors and controls physical and sanitary condition of assigned areas. Assists in the completion of corrective action under the guidance of the manager to achieve revenues, operating expenses and Medallia rating. Ensures proper usage and requisitioning of operating supplies within established guidelines. Maintains daily employee attendance and work records. Inspects food service facilities to ensure compliance with state and local health laws and internal regulations. Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. Works closely with team members and guests to correct concerns and issues regarding quality and restaurant services. Provides for safety and security. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Monitors legal compliance with federal, state, and gaming laws. Performs other duties as assigned. A few more things: Physically mobile with reasonable accommodations. Must be able to lift and carry upwards to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, and photo copiers. Read, write, speak, and understand English. Operate in mentally and physically stressful situations. Respond to visual and aural cues. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 14, 2024
Full time
Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you Our ideal candidate: Minimum 4 years related experience and/or equivalent combination of education and experience with at least two years of supervisory experience. Excellent interpersonal customer service, communication, team building and problem-solving skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speaking effectively before groups of guests or employees of organization. Skill in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Skill in solving a variety of instructions furnished in written, oral, diagram or schedule form. About the role: Supervises the daily operation of Hell's Kitchen per established policies and procedures. Conducts pre-shift meetings, makes daily schedule adjustments and controls shift staffing levels to meet budgeted labor costs, supervises employees job performance (includes coaching and reinforcement). Ensures proper training, supervision, and development of subordinates. Monitors and controls physical and sanitary condition of assigned areas. Assists in the completion of corrective action under the guidance of the manager to achieve revenues, operating expenses and Medallia rating. Ensures proper usage and requisitioning of operating supplies within established guidelines. Maintains daily employee attendance and work records. Inspects food service facilities to ensure compliance with state and local health laws and internal regulations. Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. Works closely with team members and guests to correct concerns and issues regarding quality and restaurant services. Provides for safety and security. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Monitors legal compliance with federal, state, and gaming laws. Performs other duties as assigned. A few more things: Physically mobile with reasonable accommodations. Must be able to lift and carry upwards to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, and photo copiers. Read, write, speak, and understand English. Operate in mentally and physically stressful situations. Respond to visual and aural cues. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis role manages the Main Kitchen day-to-day preparation of food and supervision of kitchen employees while working as a team to deliver a high-quality dining experience to all guests. Operates a productive, sanitary, team-oriented working environment within budgeted guidelines.Our ideal candidate: High school diploma or GED required. Five years managerial culinary experience required including two years executive level culinary experience in a high volume, multi outlet operation required. Two years culinary arts program training/certification and ten years of supervisory/technical experience in food operations preferred. San Diego County Food Handlers certified required. Knowledge of food preparation and presentation Excellent interpersonal skills as well as documentation Excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously. Problem-solving abilities Dexterity to use knives and other hand-held instruments, as well as using food preparation equipment required. Able to quickly perform mathematical computations. Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Neat, professional appearance with excellent personal hygiene Must be able to work a flexible schedule including weekends, evenings, and holidays.About the role: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Responsible for overall daily food preparation in assigned area ensuring meal preparation meets established standards. Responsible for requisitioning of food supplies and cost transfers with Stratton Warren ordering system Exhibit sound culinary knowledge as well as understanding food cost and margins and how to best control them. Perform daily checks to ensure the quality of the line set up. Maintain the budgeted food cost by adhering to recipe standards, maintaining correct inventory levels in coolers and storerooms and perform monthly/quarterly food inventory counts. Plan or participate in planning menus, preparing, and apportioning foods, and utilizing food surpluses and leftovers. Understand profit and loss statements. Attends culinary and F&B meetings. Able to work all stations to assist the Sous Chefs and cooks when busy or provide breaks. Operate a productive, sanitary, team oriented working environment within budgeted guidelines. Serve as a leader for employees by exhibiting sound decision making while fostering teamwork, employee morale, motivation, and open communication. Act as a role model and coach employees while developing their skills by providing direction and support for all staff to achieve goals and objectives through a fair application of policies and procedure. Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities. Trains staff on emergency procedures Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained as well as providing corrective actions when necessary. Responsible for interviewing, selecting, hiring, promotion, demotion, and termination of employees. Prepare schedules and station breakdowns in accordance with the daily needs of assigned area and monitor the daily labor hours scheduled and productivity standards. Conduct pre-shift meetings to communicate important information. Build relationships with customers with periodic tableside visits during shift. Always provide the highest quality of service to customers and associates. Prepare prep lists and production sheets. Serve as communication liaison to subordinates and to Executive Chef, Assistant Executive Chef. Complete end of shift logs in a timely and accurate manner. Ensure all required logbooks and temperature logs, are maintained, and verified. Responsible for local sanitation, health code laws, and weights and measures requirements Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications. Properly maintain and store company inventory including utensils, cookware, and machinery Ensure staff maintain and calibrate pH meters and thermometers. Protect all company assets regarding waste, breakage, and theft. Ensure timely and accurate performance appraisals and accurate work history/attendance entries. Able to plan and prepare VIP and special menus when necessary. Current on food trends and be 'cutting edge' focused with food presentations, flavor profiles and technology. Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions. Adhere to regulatory, departmental and company policies/procedures in an ethical manner.A few more things: Must be able to be on feet for 8-hour shift. Must be able to stoop, bend, reach, kneel, twist and grasp. Must be able to have exposure to extreme heat or cold temperatures. Must be able to respond to visual and aural cues. Must be able to read, write, speak, and understand English. Must be physically mobile with reasonable accommodation. Must be able to handle high stress in the work environment and turn stress into high energy. Must be able to lift and carry 50 pounds and be able to push and pull up to 100 pounds in a cart. Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke.Depending on experience, pay ranges from $80k to $85k annually. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 14, 2024
Full time
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis role manages the Main Kitchen day-to-day preparation of food and supervision of kitchen employees while working as a team to deliver a high-quality dining experience to all guests. Operates a productive, sanitary, team-oriented working environment within budgeted guidelines.Our ideal candidate: High school diploma or GED required. Five years managerial culinary experience required including two years executive level culinary experience in a high volume, multi outlet operation required. Two years culinary arts program training/certification and ten years of supervisory/technical experience in food operations preferred. San Diego County Food Handlers certified required. Knowledge of food preparation and presentation Excellent interpersonal skills as well as documentation Excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously. Problem-solving abilities Dexterity to use knives and other hand-held instruments, as well as using food preparation equipment required. Able to quickly perform mathematical computations. Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Neat, professional appearance with excellent personal hygiene Must be able to work a flexible schedule including weekends, evenings, and holidays.About the role: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Responsible for overall daily food preparation in assigned area ensuring meal preparation meets established standards. Responsible for requisitioning of food supplies and cost transfers with Stratton Warren ordering system Exhibit sound culinary knowledge as well as understanding food cost and margins and how to best control them. Perform daily checks to ensure the quality of the line set up. Maintain the budgeted food cost by adhering to recipe standards, maintaining correct inventory levels in coolers and storerooms and perform monthly/quarterly food inventory counts. Plan or participate in planning menus, preparing, and apportioning foods, and utilizing food surpluses and leftovers. Understand profit and loss statements. Attends culinary and F&B meetings. Able to work all stations to assist the Sous Chefs and cooks when busy or provide breaks. Operate a productive, sanitary, team oriented working environment within budgeted guidelines. Serve as a leader for employees by exhibiting sound decision making while fostering teamwork, employee morale, motivation, and open communication. Act as a role model and coach employees while developing their skills by providing direction and support for all staff to achieve goals and objectives through a fair application of policies and procedure. Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities. Trains staff on emergency procedures Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained as well as providing corrective actions when necessary. Responsible for interviewing, selecting, hiring, promotion, demotion, and termination of employees. Prepare schedules and station breakdowns in accordance with the daily needs of assigned area and monitor the daily labor hours scheduled and productivity standards. Conduct pre-shift meetings to communicate important information. Build relationships with customers with periodic tableside visits during shift. Always provide the highest quality of service to customers and associates. Prepare prep lists and production sheets. Serve as communication liaison to subordinates and to Executive Chef, Assistant Executive Chef. Complete end of shift logs in a timely and accurate manner. Ensure all required logbooks and temperature logs, are maintained, and verified. Responsible for local sanitation, health code laws, and weights and measures requirements Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications. Properly maintain and store company inventory including utensils, cookware, and machinery Ensure staff maintain and calibrate pH meters and thermometers. Protect all company assets regarding waste, breakage, and theft. Ensure timely and accurate performance appraisals and accurate work history/attendance entries. Able to plan and prepare VIP and special menus when necessary. Current on food trends and be 'cutting edge' focused with food presentations, flavor profiles and technology. Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions. Adhere to regulatory, departmental and company policies/procedures in an ethical manner.A few more things: Must be able to be on feet for 8-hour shift. Must be able to stoop, bend, reach, kneel, twist and grasp. Must be able to have exposure to extreme heat or cold temperatures. Must be able to respond to visual and aural cues. Must be able to read, write, speak, and understand English. Must be physically mobile with reasonable accommodation. Must be able to handle high stress in the work environment and turn stress into high energy. Must be able to lift and carry 50 pounds and be able to push and pull up to 100 pounds in a cart. Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke.Depending on experience, pay ranges from $80k to $85k annually. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOBSUMMARY:This position provides legendary customer service to all customers. Creates the Starbucks experience by providing prompt service, quality beverages and products. Responsible for preparing and serving hot and cold coffee/espresso/chocolate based non-alcoholic beverages in a professional manner.KEYJOB FUNCITONS: Prepares coffee with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art Recites recipes from memory and flawlessly prepares all beverages Responsible for welcoming each guest in a upbeat positive and professional manner Upsells chocolate and pastries in accordance with restaurant standards Maintains all equipment throughout shift in accordance with established standards Follows cash handling procedures and cash register policies when settling guest checks Responsible for stocking retail areas and maintains a clean and safe work environmentEDUCATION and/or EXPERIENCE: Minimum two years of high-volume, serving experience . Must successfully complete a minimum training period of 5 to 7 days and pass the certification test with a score of 85% or better. QUALIFICATIONS: Must be congenial and have neat, professional appearance with good personal hygiene Must be reliable and conscientious with the ability to work as a team Must have strong interpersonal and communication skills Ability to interact (in English) with guests, co-workers and supervisory staff Must be accurate and detail oriented with the ability to learn quickly Ability to act quickly and exercise good judgment under pressure and/or conflict situations WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOBSUMMARY:This position provides legendary customer service to all customers. Creates the Starbucks experience by providing prompt service, quality beverages and products. Responsible for preparing and serving hot and cold coffee/espresso/chocolate based non-alcoholic beverages in a professional manner.KEYJOB FUNCITONS: Prepares coffee with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art Recites recipes from memory and flawlessly prepares all beverages Responsible for welcoming each guest in a upbeat positive and professional manner Upsells chocolate and pastries in accordance with restaurant standards Maintains all equipment throughout shift in accordance with established standards Follows cash handling procedures and cash register policies when settling guest checks Responsible for stocking retail areas and maintains a clean and safe work environmentEDUCATION and/or EXPERIENCE: Minimum two years of high-volume, serving experience . Must successfully complete a minimum training period of 5 to 7 days and pass the certification test with a score of 85% or better. QUALIFICATIONS: Must be congenial and have neat, professional appearance with good personal hygiene Must be reliable and conscientious with the ability to work as a team Must have strong interpersonal and communication skills Ability to interact (in English) with guests, co-workers and supervisory staff Must be accurate and detail oriented with the ability to learn quickly Ability to act quickly and exercise good judgment under pressure and/or conflict situations WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Apr 14, 2024
Full time
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required