JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah's service promise, while be held accountable for all service opportunities that may arise ESSENTIALJOB FUNCTIONS: Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Finds new customers based on criteria established by property leadership Ability to effectively manage time and perform multiple tasks simultaneously. Standing/walking on the casino floor interacting with guest 80% of the shift. ADDITIONAL JOB DUTIES: Handles difficult guests and situations in a calm, professional and prudent manner Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsureEDUCATION and/or EXPERIENCE: High school diploma or GED required Three to five years of experience in casino/hotel, customer service, host or other account manager preferred QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Ability to think independently in making decisions to maximize customer service experience and program profitability. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues, multilingual preferred. Must have excellent oral and written communication skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
JOB SUMMARY:Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards, Special Events, Charter and Hotel operations. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players Significant amount of time customer facing; participating in special events and social functions Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery Establishes, coordinates, and leads both on and off-property VIP events Handles difficult guests and situations in a calm, professional and prudent manner Fully empowered with comping authority Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Responds to and consistently meets the needs of internal clients Supports and cultivates new ideas and methods to deliver business solutions Identifies ways to increase efficiencies or improve product or service Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events Develops skills to handle increasingly complex matters Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Politely gives consistent, timely and accurate information and finds answer when unsure Adhere to regulatory, departmental and company policies/procedures in an ethical mannerPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Ability to maintain strict confidentiality relative to financial data and casino policies. Quarterly review of benchmarks and measureable objectives. Management abilities demonstrated in Player Development department, promotions and special events. Ability to work variable shifts and locations on and off property. Public relations and customer service skills. Maintaining interpersonal working relationships amongst all personnel. Oral and written communication skills, including the ability to effectively communicate to large groups of people. Ability and willingness to assume overall responsibility relative to the guidelines provided. Management of performance goals through SMART program and other measurable objectives Effective relationships with Host Team, VIP Operations, Caesars Rewards and Player Development. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to analyze and interpret departmental needs and results. While performing the duties of this job, the employee is required to stand; walk, handle to reach objects, reach with hands and arms; talk, and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individual must be able to meet the attendance guidelines for the needs of the position. Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. Required to respond to concerns and complaints of internal and external guests. Must be continuously proactive in ensuring the highest level of customer satisfaction through Family Style Service. EDUCATION PREFERRED: Bachelor's Degree in Marketing or Business preferred. Communications, Hospitality or related field or equivalent experience and one year of supervisory/management experience. Familiar with casino special events and promotions. Individual must be able to speak, read and write in English with the ability to communicate clearly and effectively to internal and external guests. Bi-lingual capabilities desired. Ability to read, to read, interpret and analyze information, instructions and financial data. Ability to respond to common inquiries or complaints from guests, team members, or regulatory agencies. Ability to logically and independently plan, organize, and bring tasks to completion. Possess and display excellent analytical, problem-solving, critical thinking and decision-making skills with ability to apply common sense to resolve problems involving variables. WORKING ENVIRONMENT AND CONDITIONS Primary location on the Casino Floor. This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and high noise level. Equipment AND TOOLS Computer, cell phone, SMART programming, LMS Hotel Program. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Apr 14, 2024
Full time
JOB SUMMARY:Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards, Special Events, Charter and Hotel operations. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players Significant amount of time customer facing; participating in special events and social functions Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery Establishes, coordinates, and leads both on and off-property VIP events Handles difficult guests and situations in a calm, professional and prudent manner Fully empowered with comping authority Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Responds to and consistently meets the needs of internal clients Supports and cultivates new ideas and methods to deliver business solutions Identifies ways to increase efficiencies or improve product or service Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events Develops skills to handle increasingly complex matters Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Politely gives consistent, timely and accurate information and finds answer when unsure Adhere to regulatory, departmental and company policies/procedures in an ethical mannerPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Ability to maintain strict confidentiality relative to financial data and casino policies. Quarterly review of benchmarks and measureable objectives. Management abilities demonstrated in Player Development department, promotions and special events. Ability to work variable shifts and locations on and off property. Public relations and customer service skills. Maintaining interpersonal working relationships amongst all personnel. Oral and written communication skills, including the ability to effectively communicate to large groups of people. Ability and willingness to assume overall responsibility relative to the guidelines provided. Management of performance goals through SMART program and other measurable objectives Effective relationships with Host Team, VIP Operations, Caesars Rewards and Player Development. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to analyze and interpret departmental needs and results. While performing the duties of this job, the employee is required to stand; walk, handle to reach objects, reach with hands and arms; talk, and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individual must be able to meet the attendance guidelines for the needs of the position. Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. Required to respond to concerns and complaints of internal and external guests. Must be continuously proactive in ensuring the highest level of customer satisfaction through Family Style Service. EDUCATION PREFERRED: Bachelor's Degree in Marketing or Business preferred. Communications, Hospitality or related field or equivalent experience and one year of supervisory/management experience. Familiar with casino special events and promotions. Individual must be able to speak, read and write in English with the ability to communicate clearly and effectively to internal and external guests. Bi-lingual capabilities desired. Ability to read, to read, interpret and analyze information, instructions and financial data. Ability to respond to common inquiries or complaints from guests, team members, or regulatory agencies. Ability to logically and independently plan, organize, and bring tasks to completion. Possess and display excellent analytical, problem-solving, critical thinking and decision-making skills with ability to apply common sense to resolve problems involving variables. WORKING ENVIRONMENT AND CONDITIONS Primary location on the Casino Floor. This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and high noise level. Equipment AND TOOLS Computer, cell phone, SMART programming, LMS Hotel Program. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Apr 14, 2024
Full time
Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
JOB SUMMARY: Handles the repair of entertainers costumes and assists entertainers in costume changes and hospitality. Provides support for the Outdoor Concert serie KEY JOB FUNCTIONS : Manually repairs costumes for entertainers with sewing needle and thread. Assists entertainers in costume changes. Uses sewing machine, iron and steamer Arranges dry cleaning or laundry for the entertainer. Uses the computer on Harrah s system to order from the warehouse and room service. Stays in contact with contract coordinators and tour managers to discuss hospitality riders and do any necessary shopping. If needed, to change flight and limo schedules, print boarding passes and set lists for the concert. Arranges and handles meet and greet with the entertainer, VIP hosts and guests and sometimes with security. Arrange special occasions backstage like birthdays or other surprises. Oversees the entertainers green room with hospitality and their guests. Order and serve dinners if requested. Assures SSR is cleared after the show to re-open as the night club. Oversees all dressing rooms at SSR including Peek dancers and beverage servers. Responsible for maintenance of dressing rooms and repairs as well for Harvey s Cabaret Improv and Harrah s Center Stage. Stores and takes care of all Harrah s owned costumes. Outdoor Concert Series: Arranges black and white towel delivery for dressing room trailers and stage Outdoor Concert Series: Launders black towels and returns to SSR Outdoor Concert Series: Provides costume ironing/steaming when needed, assures the dressing rooms are up-to-date Outdoor Concert Series: Assists with Meet & Greets and Fan Package Outdoor Concert Series: Provides support for the Summer Concert Backstage Specialist EDUCATION and/or EXPERIENCE: High school diploma or equivalent Previous experience as a Dressing Room Attendant preferred QUALIFICATIONS: Must be able to speak, read, write, and understand English Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedure PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Auditory range must include near and far distances. Visual field must include near and far distances. Ability to stand/walk for 8 hours. Mobility to move quickly through the property Ability to work rapidly under pressure Ability to lift costumes weighing up to 20 lbs. Ability to frequently tolerate high noise level Ability to work in a dark environment May be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Apr 18, 2024
Full time
JOB SUMMARY: Handles the repair of entertainers costumes and assists entertainers in costume changes and hospitality. Provides support for the Outdoor Concert serie KEY JOB FUNCTIONS : Manually repairs costumes for entertainers with sewing needle and thread. Assists entertainers in costume changes. Uses sewing machine, iron and steamer Arranges dry cleaning or laundry for the entertainer. Uses the computer on Harrah s system to order from the warehouse and room service. Stays in contact with contract coordinators and tour managers to discuss hospitality riders and do any necessary shopping. If needed, to change flight and limo schedules, print boarding passes and set lists for the concert. Arranges and handles meet and greet with the entertainer, VIP hosts and guests and sometimes with security. Arrange special occasions backstage like birthdays or other surprises. Oversees the entertainers green room with hospitality and their guests. Order and serve dinners if requested. Assures SSR is cleared after the show to re-open as the night club. Oversees all dressing rooms at SSR including Peek dancers and beverage servers. Responsible for maintenance of dressing rooms and repairs as well for Harvey s Cabaret Improv and Harrah s Center Stage. Stores and takes care of all Harrah s owned costumes. Outdoor Concert Series: Arranges black and white towel delivery for dressing room trailers and stage Outdoor Concert Series: Launders black towels and returns to SSR Outdoor Concert Series: Provides costume ironing/steaming when needed, assures the dressing rooms are up-to-date Outdoor Concert Series: Assists with Meet & Greets and Fan Package Outdoor Concert Series: Provides support for the Summer Concert Backstage Specialist EDUCATION and/or EXPERIENCE: High school diploma or equivalent Previous experience as a Dressing Room Attendant preferred QUALIFICATIONS: Must be able to speak, read, write, and understand English Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedure PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Auditory range must include near and far distances. Visual field must include near and far distances. Ability to stand/walk for 8 hours. Mobility to move quickly through the property Ability to work rapidly under pressure Ability to lift costumes weighing up to 20 lbs. Ability to frequently tolerate high noise level Ability to work in a dark environment May be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality Host team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise. This core group will consist of, but not limited to, VIP guests: Inside Sales, Digital, non-Las Vegas dominant guests whose worth level does not qualify for Executive Hosts. Candidates will be considered across all properties in the Las Vegas region. ESSENTIAL JOB FUNCTIONS: Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identifies ways to increase efficiencies and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure QUALIFICATIONS: Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving, and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers Must have excellent customer service skills. Must present well-groomed professional appearance. Must be able to listen and respond to visual and aural cues. Multilingual preferred. CRITICAL COMPETENCIES: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing second hand smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).