Starting at $13.25 plus tips GENERAL SUMMARY OF DUTIES: Oversee assigned Banquet functions in the absence of the Banquet Manager and assist with all service functions. EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following) Schedule staff to ensure guest satisfaction. Present a professional manner at all times. Identify yourself to the host of the party and use the Guests name. Checks with each table a minimum of 2 times during the service to ensure proper service and atmosphere for the guest. Review weekly functions for employee scheduling and product ordering. Responsible for ensuring all areas are clean after function. Ensure all food and beverage items as well as dishware and equipment are in place for function in the prescribed time. Supervise employees to include motivating, coaching, disciplining, and evaluating as appropriate. Ensure compliance to all rules, regulations and procedures. Document all incidents in detail. Assign stations and record attendance. Inspect staff as to uniforms, cleanliness, identification, etc. Ensure a safe working environment for employees. Requires regular, predictable attendance. Other job related duties as assigned. PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities) Excellent communication skills. Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective working relationships with staff and guests. Ability to read, write and communicate verbally in English. Ability to understand BEO's and diagrams. EDUCATION AND EXPERIENCE: Education: High school education or equivalent preferred. Experience: 2-4 years as a Banquet Captain in a multiunit hotel or casino. Certificate/License: None required. TYPICAL WORKING CONDITIONS: Work is performed in an area, which may be unusually hot, cold, noisy and smoky. Work may be performed in small areas having a 2- ft. access and at a height of 4 ft. Constant contact with staff and guests. TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps). Requires seldom sitting, bending and reaching in areas from floor level to 6 ft. high, crouching, balancing, pushing/pulling and lifting/carrying up to 50 lbs or less, repetitive use of both hands with light and firm/strong grasping, finger dexterity, far visual acuity with depth perception, field of vision and absence of color blindness; frequent standing and walking. Requires normal sense of smell, taste, touch and sound. Requires eye/hand coordination, the ability to perform simple tasks, analyze, supervise, instruct, work precisely, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making, simple reading, writing and math skills. Requires the ability to distinguish letters and symbols. Requires the use of office equipment such as computers, typewriters, telephones, beepers, radios, calculators and copiers. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by the Manager or Director.
Apr 14, 2024
Full time
Starting at $13.25 plus tips GENERAL SUMMARY OF DUTIES: Oversee assigned Banquet functions in the absence of the Banquet Manager and assist with all service functions. EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following) Schedule staff to ensure guest satisfaction. Present a professional manner at all times. Identify yourself to the host of the party and use the Guests name. Checks with each table a minimum of 2 times during the service to ensure proper service and atmosphere for the guest. Review weekly functions for employee scheduling and product ordering. Responsible for ensuring all areas are clean after function. Ensure all food and beverage items as well as dishware and equipment are in place for function in the prescribed time. Supervise employees to include motivating, coaching, disciplining, and evaluating as appropriate. Ensure compliance to all rules, regulations and procedures. Document all incidents in detail. Assign stations and record attendance. Inspect staff as to uniforms, cleanliness, identification, etc. Ensure a safe working environment for employees. Requires regular, predictable attendance. Other job related duties as assigned. PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities) Excellent communication skills. Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective working relationships with staff and guests. Ability to read, write and communicate verbally in English. Ability to understand BEO's and diagrams. EDUCATION AND EXPERIENCE: Education: High school education or equivalent preferred. Experience: 2-4 years as a Banquet Captain in a multiunit hotel or casino. Certificate/License: None required. TYPICAL WORKING CONDITIONS: Work is performed in an area, which may be unusually hot, cold, noisy and smoky. Work may be performed in small areas having a 2- ft. access and at a height of 4 ft. Constant contact with staff and guests. TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps). Requires seldom sitting, bending and reaching in areas from floor level to 6 ft. high, crouching, balancing, pushing/pulling and lifting/carrying up to 50 lbs or less, repetitive use of both hands with light and firm/strong grasping, finger dexterity, far visual acuity with depth perception, field of vision and absence of color blindness; frequent standing and walking. Requires normal sense of smell, taste, touch and sound. Requires eye/hand coordination, the ability to perform simple tasks, analyze, supervise, instruct, work precisely, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making, simple reading, writing and math skills. Requires the ability to distinguish letters and symbols. Requires the use of office equipment such as computers, typewriters, telephones, beepers, radios, calculators and copiers. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by the Manager or Director.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Ensures compliance with and completion of all daily operational procedures by the Banquet Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of one year of experience in banquet operations; prior supervisory experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 14, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Ensures compliance with and completion of all daily operational procedures by the Banquet Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of one year of experience in banquet operations; prior supervisory experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB SUMMARY Oversees all Banquet functions under the direction of the Banquet Manager. Oversees the scheduling of service staff, ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for ensuring that Silver Legacy's service standards are met during banquet functions, including set-up, scheduling, menu pre-shift, equipment, room set-up, lighting, etc. Present a professional manner at all times. Greet and welcome meeting or event planner at all functions. Responsible for communicating with the Banquet Chef two hours prior to all functions to review the menu and guest counts. Responsible for communicating with AV Tech two hours prior to all functions to ensure proper music and lighting for event. Responsible for scheduling function pre-shift meeting with Captains and servers to review menu and any special requests. Supervises captains, servers and on-call servers at all functions. Ensures proper service and atmosphere to ensure that guests are satisfied with their event. Provides feedback on guests' experience and any server/service issues after all functions to Banquet Manager. Reviews weekly functions and employee scheduling with Banquet Manager. Ensures all food and beverage items as well as dishware and equipment are in place for each function in the prescribed time. Ensures that proper sanitation procedures are followed at all times. Ensures that pantries and storage areas are clean and organized. Requires regular, predictable attendance. Other job related duties as assigned. Exemplifies our core values, family style service, our mission and vision. Exemplifies our DEI (diversity, equity, inclusion) culture. Perform other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES & EDUCATION Strong verbal communication skills. Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino High School diploma or equivalent. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time. Frequent walking. Work area is subject to variable temperatures. May be subject to smoking environment and moderate noise. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation. JOB SUMMARY Oversees all Banquet functions under the direction of the Banquet Manager. Oversees the scheduling of service staff, ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for ensuring that Silver Legacy's service standards are met during banquet functions, including set-up, scheduling, menu pre-shift, equipment, room set-up, lighting, etc. Present a professional manner at all times. Greet and welcome meeting or event planner at all functions. Responsible for communicating with the Banquet Chef two hours prior to all functions to review the menu and guest counts. Responsible for communicating with AV Tech two hours prior to all functions to ensure proper music and lighting for event. Responsible for scheduling function pre-shift meeting with Captains and servers to review menu and any special requests. Supervises captains, servers and on-call servers at all functions. Ensures proper service and atmosphere to ensure that guests are satisfied with their event. Provides feedback on guests' experience and any server/service issues after all functions to Banquet Manager. Reviews weekly functions and employee scheduling with Banquet Manager. Ensures all food and beverage items as well as dishware and equipment are in place for each function in the prescribed time. Ensures that proper sanitation procedures are followed at all times. Ensures that pantries and storage areas are clean and organized. Requires regular, predictable attendance. Other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES & EDUCATION Strong verbal communication skills. Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino High School diploma or GED preferred. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time. Frequent walking. Work area is subject to variable temperatures. May be subject to smoking environment and moderate noise. GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY Oversees all Banquet functions under the direction of the Banquet Manager. Oversees the scheduling of service staff, ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for ensuring that Silver Legacy's service standards are met during banquet functions, including set-up, scheduling, menu pre-shift, equipment, room set-up, lighting, etc. Present a professional manner at all times. Greet and welcome meeting or event planner at all functions. Responsible for communicating with the Banquet Chef two hours prior to all functions to review the menu and guest counts. Responsible for communicating with AV Tech two hours prior to all functions to ensure proper music and lighting for event. Responsible for scheduling function pre-shift meeting with Captains and servers to review menu and any special requests. Supervises captains, servers and on-call servers at all functions. Ensures proper service and atmosphere to ensure that guests are satisfied with their event. Provides feedback on guests' experience and any server/service issues after all functions to Banquet Manager. Reviews weekly functions and employee scheduling with Banquet Manager. Ensures all food and beverage items as well as dishware and equipment are in place for each function in the prescribed time. Ensures that proper sanitation procedures are followed at all times. Ensures that pantries and storage areas are clean and organized. Requires regular, predictable attendance. Other job related duties as assigned. Exemplifies our core values, family style service, our mission and vision. Exemplifies our DEI (diversity, equity, inclusion) culture. Perform other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES & EDUCATION Strong verbal communication skills. Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino High School diploma or equivalent. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time. Frequent walking. Work area is subject to variable temperatures. May be subject to smoking environment and moderate noise. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation. JOB SUMMARY Oversees all Banquet functions under the direction of the Banquet Manager. Oversees the scheduling of service staff, ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for ensuring that Silver Legacy's service standards are met during banquet functions, including set-up, scheduling, menu pre-shift, equipment, room set-up, lighting, etc. Present a professional manner at all times. Greet and welcome meeting or event planner at all functions. Responsible for communicating with the Banquet Chef two hours prior to all functions to review the menu and guest counts. Responsible for communicating with AV Tech two hours prior to all functions to ensure proper music and lighting for event. Responsible for scheduling function pre-shift meeting with Captains and servers to review menu and any special requests. Supervises captains, servers and on-call servers at all functions. Ensures proper service and atmosphere to ensure that guests are satisfied with their event. Provides feedback on guests' experience and any server/service issues after all functions to Banquet Manager. Reviews weekly functions and employee scheduling with Banquet Manager. Ensures all food and beverage items as well as dishware and equipment are in place for each function in the prescribed time. Ensures that proper sanitation procedures are followed at all times. Ensures that pantries and storage areas are clean and organized. Requires regular, predictable attendance. Other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES & EDUCATION Strong verbal communication skills. Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino High School diploma or GED preferred. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand for long periods of time. Frequent walking. Work area is subject to variable temperatures. May be subject to smoking environment and moderate noise. GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Hourly range starts at $16 or higher based on experience, this is a tipped position. Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. If you're looking for a fun and exciting career at the beach, look no further! All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • Reimbursement towards continuing education • Vacation/Sick Pay • Holiday Pay • Medical, Dental and Supplemental Health Benefits • 401k Position Description : To assist in the expediting and service of meals and achieve total member and guest satisfaction. Essential Job Functions : • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Obtain duplicate food orders from the Chef and expedite the food as it comes over the line, making sure that appropriate silverware, condiments, etc. are on the tray. • Deliver the table order to the appropriate table and serve according to service standards. Check to make sure that guests have everything they need before leaving the table. • Remove dirty dishes, silverware and unused glassware. • Properly set tables and sidework areas in dining room and kitchen. • Reset tables as needed • Take, enter and assemble to-go orders. • Keep linen closet clean, stocked and organized. • Complete all opening and closing sidework for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Assist servers as needed. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Promote and adhere to standards set by the Seabrook Island Club. Job Requirement: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Skills: Strong communication skills, ability to multi-task and interact professionally with guests and other employees required. Customer service personality, hard work ethic and willing to work cooperatively as part of team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles, chafing dishes, any other miscellaneous restaurant equipment. Typical Physical Demands: Ability to remain on your feet for extended periods of time. Ability to professionally carry trays and miscellaneous items of up to 50 pounds. Ability to work in extreme temperatures during long shifts. The position also requires repeated walking, bending, stooping, reaching, manual dexterity and a normal range of hearing and vision. Ability to operate professionally in a stressful environment. Compensation details: 16-17 Hourly Wage PId83c121e041f-2868
Apr 07, 2024
Full time
Hourly range starts at $16 or higher based on experience, this is a tipped position. Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. If you're looking for a fun and exciting career at the beach, look no further! All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • Reimbursement towards continuing education • Vacation/Sick Pay • Holiday Pay • Medical, Dental and Supplemental Health Benefits • 401k Position Description : To assist in the expediting and service of meals and achieve total member and guest satisfaction. Essential Job Functions : • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Obtain duplicate food orders from the Chef and expedite the food as it comes over the line, making sure that appropriate silverware, condiments, etc. are on the tray. • Deliver the table order to the appropriate table and serve according to service standards. Check to make sure that guests have everything they need before leaving the table. • Remove dirty dishes, silverware and unused glassware. • Properly set tables and sidework areas in dining room and kitchen. • Reset tables as needed • Take, enter and assemble to-go orders. • Keep linen closet clean, stocked and organized. • Complete all opening and closing sidework for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Assist servers as needed. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Promote and adhere to standards set by the Seabrook Island Club. Job Requirement: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Skills: Strong communication skills, ability to multi-task and interact professionally with guests and other employees required. Customer service personality, hard work ethic and willing to work cooperatively as part of team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles, chafing dishes, any other miscellaneous restaurant equipment. Typical Physical Demands: Ability to remain on your feet for extended periods of time. Ability to professionally carry trays and miscellaneous items of up to 50 pounds. Ability to work in extreme temperatures during long shifts. The position also requires repeated walking, bending, stooping, reaching, manual dexterity and a normal range of hearing and vision. Ability to operate professionally in a stressful environment. Compensation details: 16-17 Hourly Wage PId83c121e041f-2868