JOB SUMMARY: Implement and ensure compliance with approved procedures, train, supervise and monitor performance of employee to ensure smooth and efficient gaming during shift. Responsible for the protection of the Horseshoe's assets within assigned areas.GENERAL REQUIREMENTS: Must possess a valid Louisiana Gaming License. Basic knowledge of a Casino Credit system beneficial. Previous experience in a leadership position preferred. Game knowledge/experience of at least two Pit Games required.ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following. Other duties may be assigned. Safeguard casino assets. Implements and ensures compliance with company policies, procedures and gaming regulatory requirements. Specifically supervise the operation of an assigned number of tables and dealers. Responsible for the training and equitable treatment of all table games personnel. Ensure fills/credits are handled according to policy. Promote outstanding guest relations. Assist in answering questions or resolving disputes. Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. Directly supervises an assigned number of dealers. Signatory ability includes; orders for fills and credits, fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to maneuver in between Poker tables. Must be able to reach, pull, bend, crouch, and kneel around Poker tables and Poker bank. Must be able to lift up to 30 pounds. Must be able to respond to visual and aural cues. Must present a well-groomed appearance. Must be able to read, write, speak, and understand English.WORK ENVIRONMENT: Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Ability to work at a fast pace and in stressful situations. Must be able to work any day of the week and any shift. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Mar 05, 2024
Full time
JOB SUMMARY: Implement and ensure compliance with approved procedures, train, supervise and monitor performance of employee to ensure smooth and efficient gaming during shift. Responsible for the protection of the Horseshoe's assets within assigned areas.GENERAL REQUIREMENTS: Must possess a valid Louisiana Gaming License. Basic knowledge of a Casino Credit system beneficial. Previous experience in a leadership position preferred. Game knowledge/experience of at least two Pit Games required.ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following. Other duties may be assigned. Safeguard casino assets. Implements and ensures compliance with company policies, procedures and gaming regulatory requirements. Specifically supervise the operation of an assigned number of tables and dealers. Responsible for the training and equitable treatment of all table games personnel. Ensure fills/credits are handled according to policy. Promote outstanding guest relations. Assist in answering questions or resolving disputes. Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. Directly supervises an assigned number of dealers. Signatory ability includes; orders for fills and credits, fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to maneuver in between Poker tables. Must be able to reach, pull, bend, crouch, and kneel around Poker tables and Poker bank. Must be able to lift up to 30 pounds. Must be able to respond to visual and aural cues. Must present a well-groomed appearance. Must be able to read, write, speak, and understand English.WORK ENVIRONMENT: Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Ability to work at a fast pace and in stressful situations. Must be able to work any day of the week and any shift. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Roles and Responsibilities: Responsible for the operations of poker games on an assigned shift. Displays a working knowledge of all poker, rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the poker area, referring those that are very difficult to the Poker Assistant Manager, Poker Manager or Vice President of Operations. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Poker Team Members and gaming guests and aids if necessary. Provides for safety and security. Plans work for poker dealers on assigned shift. Supervises and monitors work. Monitors legal compliance with federal, state, and gaming laws. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned.Qualifications: Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Knowledge of casino rules, regulations, and procedures pertinent to poker operations is preferred. Three years casino experience, preferably in pit operation. Must be at least 18 years of age. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business. Must be able to work independently, with little supervision. Comfortable working in a fast paced, dynamic environment. Superior communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 40 pounds.
Mar 02, 2024
Full time
Roles and Responsibilities: Responsible for the operations of poker games on an assigned shift. Displays a working knowledge of all poker, rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the poker area, referring those that are very difficult to the Poker Assistant Manager, Poker Manager or Vice President of Operations. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Poker Team Members and gaming guests and aids if necessary. Provides for safety and security. Plans work for poker dealers on assigned shift. Supervises and monitors work. Monitors legal compliance with federal, state, and gaming laws. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned.Qualifications: Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Knowledge of casino rules, regulations, and procedures pertinent to poker operations is preferred. Three years casino experience, preferably in pit operation. Must be at least 18 years of age. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business. Must be able to work independently, with little supervision. Comfortable working in a fast paced, dynamic environment. Superior communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 40 pounds.
SIGN ON BONUS TO ELIGIBLE NEW HIRES 25% after 30 days 25% after 90 days 50% after 180 days must be within good attendance standingOne game: $4500Two games: $5000Two games: (with craps) $6000Three games (no craps): $6500Three games (and one of the three is craps): $8000All major games (with craps): $8000 RATE OF PAY: $7.25+ (Game Knowledge + Tokes) / $28.00 SupervisorStatus: Full-Time ESSENTIAL DUTIES AND RESPONSIBILITIES Directs and runs the dealer rotation system. Determines the appropriate mix and spread of the poker games. Oversees the lists and seating for the games in progress. Oversees the banking functions involved in the running of a shift. Makes rules and decisions pertaining to the games in progress. Delegates responsibilities to the poker dealing staff. Represents the Poker Department in dealings with other departments, during the course of the shift. Performs other duties as assigned by the Poker Room Management Team.
Mar 02, 2024
Full time
SIGN ON BONUS TO ELIGIBLE NEW HIRES 25% after 30 days 25% after 90 days 50% after 180 days must be within good attendance standingOne game: $4500Two games: $5000Two games: (with craps) $6000Three games (no craps): $6500Three games (and one of the three is craps): $8000All major games (with craps): $8000 RATE OF PAY: $7.25+ (Game Knowledge + Tokes) / $28.00 SupervisorStatus: Full-Time ESSENTIAL DUTIES AND RESPONSIBILITIES Directs and runs the dealer rotation system. Determines the appropriate mix and spread of the poker games. Oversees the lists and seating for the games in progress. Oversees the banking functions involved in the running of a shift. Makes rules and decisions pertaining to the games in progress. Delegates responsibilities to the poker dealing staff. Represents the Poker Department in dealings with other departments, during the course of the shift. Performs other duties as assigned by the Poker Room Management Team.
Previous dealer experience is not requiredThis is a Dealer Trainee positionAll you need is a great personality and willingness to learn - we will teach you everything elseCOMPENSATION: $15/hr paid training Team members can expect competitive wagesComprehensive medical, optical and dental health benefits packageAll-team member bonus program401k matchTuition reimbursementTeam member dining roomOn-site wellness programs, a dynamic work environment and moreService Bonuses JOB SUMMARYProvides high quality customer service and promotes integrity while serving as a dealer for specific, licensed poker games. QUALIFICATIONSHigh school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card games. Well-developed interpersonal skills. Must be able to perform basic math calculations. Must enjoy entertaining and communicating with the public. This is an entry-level position requiring a High School diploma or GED, and some customer service experience preferred; or an equivalent combination of education and/ or work experience. ESSENTIAL FUNCTIONS Perform the act of dealing cards and for specific games which includes shuffling, dealing and retrieving playing cards. Responsible for game protection and game control. Responsible for placing lids on racks. Inform Supervisor and/or Manager of unnatural or irregular play and disputes on game. Knows and abides by IGC Regulations and company policies and procedures. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required. LANGUAGE SKILLSStrong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence and memos. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner.REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Mar 18, 2024
Full time
Previous dealer experience is not requiredThis is a Dealer Trainee positionAll you need is a great personality and willingness to learn - we will teach you everything elseCOMPENSATION: $15/hr paid training Team members can expect competitive wagesComprehensive medical, optical and dental health benefits packageAll-team member bonus program401k matchTuition reimbursementTeam member dining roomOn-site wellness programs, a dynamic work environment and moreService Bonuses JOB SUMMARYProvides high quality customer service and promotes integrity while serving as a dealer for specific, licensed poker games. QUALIFICATIONSHigh school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card games. Well-developed interpersonal skills. Must be able to perform basic math calculations. Must enjoy entertaining and communicating with the public. This is an entry-level position requiring a High School diploma or GED, and some customer service experience preferred; or an equivalent combination of education and/ or work experience. ESSENTIAL FUNCTIONS Perform the act of dealing cards and for specific games which includes shuffling, dealing and retrieving playing cards. Responsible for game protection and game control. Responsible for placing lids on racks. Inform Supervisor and/or Manager of unnatural or irregular play and disputes on game. Knows and abides by IGC Regulations and company policies and procedures. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required. LANGUAGE SKILLSStrong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence and memos. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner.REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
ESSENTIAL JOB FUNCTIONS:When functioning as a Supervisor: Responsible for dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace. Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Verifies issuance of credit after completion of all authorization procedures. Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures. When functioning as a Dealer: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Cooperates with other Dealers when assigned to the same game (Craps). Controls pace of the game. Informs the Casino Games Supervisor of any request or unusual play. Must be able to stand for extended periods of time. Employees will be evaluated periodically to determine suitability to continue in dual-rate function. Position is located in a cigarette smoke environment. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. EDUCATION/SKILLS/EXPERIENCE: Thorough knowledge of all poker games and operations. Two years experience as a poker dealer in a casino environment. One year supervisory experience in poker room operations.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the hotel Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand basic English. Must be able to respond to visual and aural cues.
Mar 05, 2024
Full time
ESSENTIAL JOB FUNCTIONS:When functioning as a Supervisor: Responsible for dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace. Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Verifies issuance of credit after completion of all authorization procedures. Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures. When functioning as a Dealer: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Cooperates with other Dealers when assigned to the same game (Craps). Controls pace of the game. Informs the Casino Games Supervisor of any request or unusual play. Must be able to stand for extended periods of time. Employees will be evaluated periodically to determine suitability to continue in dual-rate function. Position is located in a cigarette smoke environment. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. EDUCATION/SKILLS/EXPERIENCE: Thorough knowledge of all poker games and operations. Two years experience as a poker dealer in a casino environment. One year supervisory experience in poker room operations.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the hotel Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand basic English. Must be able to respond to visual and aural cues.