Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE Full-time Position ranging from $7.00-$13.00 hourly + tips with benefits. Located in Santa Fe, NM. Working out of our Inn & Spa Loretto. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: Prepare, mix, and serve custom crafted cocktails and outstanding signature drinks in a professional, courteous manner, while doing their part to ensure that service comes out simultaneously, in a high quality and timely fashion. The Bartender is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Restaurant Manager or Assistant Manager. Maintain high level of positive and professional approach with coworkers and guests. Comply with nutrition and sanitation regulations and safety standards at all times. Passionately deliver refined, seamless service. Greet and welcome guests at the bar or in the bar area. Check identification to ensure minimum age requirements are met for consumption of alcoholic beverages. Prepare drinks for bar guests and fulfill drink orders for Servers. Resolve issues for guests in a professional and timely manner. Full job description and job expectations will be provided during your interview. HC3 Requirements: Current New Mexico Food Handler Certification and Alcohol Server Certification required. Ability to work on your feet in for eight hours or more. Must be able to lift/push/reach for/carry 20+ pounds frequently. Excellent verbal communication and ability to multitask. 6 months to 1 year or equivalent combination of education and experience; high volume and/or fine dining experience preferred. High school diploma or equivalent experience/training. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 7-13 Hourly Wage PId47fdd99bd08-9844
Mar 28, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE Full-time Position ranging from $7.00-$13.00 hourly + tips with benefits. Located in Santa Fe, NM. Working out of our Inn & Spa Loretto. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: Prepare, mix, and serve custom crafted cocktails and outstanding signature drinks in a professional, courteous manner, while doing their part to ensure that service comes out simultaneously, in a high quality and timely fashion. The Bartender is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Restaurant Manager or Assistant Manager. Maintain high level of positive and professional approach with coworkers and guests. Comply with nutrition and sanitation regulations and safety standards at all times. Passionately deliver refined, seamless service. Greet and welcome guests at the bar or in the bar area. Check identification to ensure minimum age requirements are met for consumption of alcoholic beverages. Prepare drinks for bar guests and fulfill drink orders for Servers. Resolve issues for guests in a professional and timely manner. Full job description and job expectations will be provided during your interview. HC3 Requirements: Current New Mexico Food Handler Certification and Alcohol Server Certification required. Ability to work on your feet in for eight hours or more. Must be able to lift/push/reach for/carry 20+ pounds frequently. Excellent verbal communication and ability to multitask. 6 months to 1 year or equivalent combination of education and experience; high volume and/or fine dining experience preferred. High school diploma or equivalent experience/training. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 7-13 Hourly Wage PId47fdd99bd08-9844
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Mar 24, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Location Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. Job Description An amazing opportunity to be a pivotal part of the Omni convention collection hotel. The Omni Oklahoma City Hotel is a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue. If you love hospitality, creating amazing customer experiences, and are looking for a summer opportunity then you will love working with Omni! The pool barback will be responsible for providing efficient friendly customer service while ensuring the bars are properly set up, stocked, and replinished prior to and during service hours. Responsibilities Maintain a neat and professional appearance. Responsible for location set-up based on event guidelines. Deliver items from kitchen, storage rooms, coolers and freezers. Adhere to established par stock levels. Maintain an awareness of rotating product, minimize waste, and be mindful of cost of products. Must be familiar with all policies related to liquor liability laws. Obtains proper food handling and alcohol service training and certifications. Assists in concessions or bar areas as needed such as filling up condiments, point of purchase displays, stocking shelves with product, wiping down surfaces. Organizes storerooms as assigned. Ensures correct tempatures of hot and cold food and beverage products. Receives, unpacks, and stores all supplies and goods, ensuring stock is accounted for. Reports all needed repairs to supervisor. Removes all product from stands and returns them to storage areas when event ends. All equipment must be cleaned and stored properly at this time. Perform any other duties assigned by management. Maintain an awareness of all functions, events, and meetings taking place at any given time. Qualifications Quick service foods, arena, or stadium venue experience preferred. Must be at least 18 years old. Must have an unexpired food handlers Must have state alcohol license and training certificate. Must be able to stand for entire shift, lift up to 50 lbs, push/pull up to 30 lbs. Must be available to work various shifts including holidays and weekends. Must be able to work in outdoor conditions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Mar 09, 2024
Full time
Location Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. Job Description An amazing opportunity to be a pivotal part of the Omni convention collection hotel. The Omni Oklahoma City Hotel is a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue. If you love hospitality, creating amazing customer experiences, and are looking for a summer opportunity then you will love working with Omni! The pool barback will be responsible for providing efficient friendly customer service while ensuring the bars are properly set up, stocked, and replinished prior to and during service hours. Responsibilities Maintain a neat and professional appearance. Responsible for location set-up based on event guidelines. Deliver items from kitchen, storage rooms, coolers and freezers. Adhere to established par stock levels. Maintain an awareness of rotating product, minimize waste, and be mindful of cost of products. Must be familiar with all policies related to liquor liability laws. Obtains proper food handling and alcohol service training and certifications. Assists in concessions or bar areas as needed such as filling up condiments, point of purchase displays, stocking shelves with product, wiping down surfaces. Organizes storerooms as assigned. Ensures correct tempatures of hot and cold food and beverage products. Receives, unpacks, and stores all supplies and goods, ensuring stock is accounted for. Reports all needed repairs to supervisor. Removes all product from stands and returns them to storage areas when event ends. All equipment must be cleaned and stored properly at this time. Perform any other duties assigned by management. Maintain an awareness of all functions, events, and meetings taking place at any given time. Qualifications Quick service foods, arena, or stadium venue experience preferred. Must be at least 18 years old. Must have an unexpired food handlers Must have state alcohol license and training certificate. Must be able to stand for entire shift, lift up to 50 lbs, push/pull up to 30 lbs. Must be available to work various shifts including holidays and weekends. Must be able to work in outdoor conditions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. An amazing opportunity to be a pivotal part of the Omni convention collection hotel. The Omni Oklahoma City Hotel is a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue. If you love hospitality, creating amazing customer experiences, and are looking for a summer opportunity then you will love working with Omni! The pool barback will be responsible for providing efficient friendly customer service while ensuring the bars are properly set up, stocked, and replinished prior to and during service hours. Maintain a neat and professional appearance. Responsible for location set-up based on event guidelines. Deliver items from kitchen, storage rooms, coolers and freezers. Adhere to established par stock levels. Maintain an awareness of rotating product, minimize waste, and be mindful of cost of products. Must be familiar with all policies related to liquor liability laws. Obtains proper food handling and alcohol service training and certifications. Assists in concessions or bar areas as needed such as filling up condiments, point of purchase displays, stocking shelves with product, wiping down surfaces. Organizes storerooms as assigned. Ensures correct tempatures of hot and cold food and beverage products. Receives, unpacks, and stores all supplies and goods, ensuring stock is accounted for. Reports all needed repairs to supervisor. Removes all product from stands and returns them to storage areas when event ends. All equipment must be cleaned and stored properly at this time. Perform any other duties assigned by management. Maintain an awareness of all functions, events, and meetings taking place at any given time. Quick service foods, arena, or stadium venue experience preferred. Must be at least 18 years old. Must have an unexpired food handlers Must have state alcohol license and training certificate. Must be able to stand for entire shift, lift up to 50 lbs, push/pull up to 30 lbs. Must be available to work various shifts including holidays and weekends. Must be able to work in outdoor conditions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Mar 09, 2024
Full time
Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. An amazing opportunity to be a pivotal part of the Omni convention collection hotel. The Omni Oklahoma City Hotel is a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue. If you love hospitality, creating amazing customer experiences, and are looking for a summer opportunity then you will love working with Omni! The pool barback will be responsible for providing efficient friendly customer service while ensuring the bars are properly set up, stocked, and replinished prior to and during service hours. Maintain a neat and professional appearance. Responsible for location set-up based on event guidelines. Deliver items from kitchen, storage rooms, coolers and freezers. Adhere to established par stock levels. Maintain an awareness of rotating product, minimize waste, and be mindful of cost of products. Must be familiar with all policies related to liquor liability laws. Obtains proper food handling and alcohol service training and certifications. Assists in concessions or bar areas as needed such as filling up condiments, point of purchase displays, stocking shelves with product, wiping down surfaces. Organizes storerooms as assigned. Ensures correct tempatures of hot and cold food and beverage products. Receives, unpacks, and stores all supplies and goods, ensuring stock is accounted for. Reports all needed repairs to supervisor. Removes all product from stands and returns them to storage areas when event ends. All equipment must be cleaned and stored properly at this time. Perform any other duties assigned by management. Maintain an awareness of all functions, events, and meetings taking place at any given time. Quick service foods, arena, or stadium venue experience preferred. Must be at least 18 years old. Must have an unexpired food handlers Must have state alcohol license and training certificate. Must be able to stand for entire shift, lift up to 50 lbs, push/pull up to 30 lbs. Must be available to work various shifts including holidays and weekends. Must be able to work in outdoor conditions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .