JOB PURPOSE: Responsible for all operational aspects of all food and beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Assist Food and Beverage Attendants and Unit Leads in all phases of stand operation. Opening areas are to make sure all stands are ready to operate at the proper opening times. Closing areas are to make sure all stands are properly shut down, equipment is turned off and all paper work is completed correctly and turned in to its appropriate place. Be aware of all equipment failures and malfunctions and report to Food and Beverage Manager Responsible for seeing that all team members are in proper uniforms and meet the park grooming codes. Maintain budget boundaries. Help maintain a quality and portion control standard on all food items. Ensure proper PPE is worn at all times. Ensure temperature logs are being filled out every two hours. Work on continuously training and coaching all team members. Must be available to work all shifts whether they are morning, afternoon, or evening hours and be available to work Monday through Sunday. Responsible for monitoring equipment and facilities to ensure proper maintenance. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members Responsible for making sure all team members comply with the company values and are completing our mission. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knowledge of NYS Labor Laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Apr 16, 2024
Full time
JOB PURPOSE: Responsible for all operational aspects of all food and beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Assist Food and Beverage Attendants and Unit Leads in all phases of stand operation. Opening areas are to make sure all stands are ready to operate at the proper opening times. Closing areas are to make sure all stands are properly shut down, equipment is turned off and all paper work is completed correctly and turned in to its appropriate place. Be aware of all equipment failures and malfunctions and report to Food and Beverage Manager Responsible for seeing that all team members are in proper uniforms and meet the park grooming codes. Maintain budget boundaries. Help maintain a quality and portion control standard on all food items. Ensure proper PPE is worn at all times. Ensure temperature logs are being filled out every two hours. Work on continuously training and coaching all team members. Must be available to work all shifts whether they are morning, afternoon, or evening hours and be available to work Monday through Sunday. Responsible for monitoring equipment and facilities to ensure proper maintenance. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members Responsible for making sure all team members comply with the company values and are completing our mission. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knowledge of NYS Labor Laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
STARTING AT $20.50/HOUR! Job Duties: Reports to Executive Chef and/or Executive Sous Chef. Assumes complete leadership of the kitchen and its staff in the absence of the Executive Chef or Executive Sous Chef Ensures proper staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability. Supervises: Prep, production, cleaning, organizing and on the job training Report recommendations for maintenance, repair and upkeep of the kitchen and its equipment. Helps plan sustainability procedures in the kitchen. Assists in food procurement, delivery, storage and issuing of food items. Expedites food orders during peak service hours. Checks mise en place before service time and inspects presentation of food items to ensure that quality standards are met. Understands and consistently follows proper sanitation practices including those for personal hygiene. Comply with all Six Flags Discovery Kingdom policies and procedures Assist Guests in a friendly and courteous manner Operate in a safe manner Willfully perform duties in any department at Six Flags Discovery Kingdom when necessary Be an active team member Maintain a clean and safe environment for guests and team members Follow all delegated tasks assigned Perform other incidental and related duties as required and assigned Asset protection and inventory control Responsible for quality assurance at all times Coordinating scheduled breaks day to day Accountable for Labor Violations Daily Temperature Logs for multiple food units Minimum Requirements: Must Be 21 or older Must be reliable and punctual Required to stand for long periods and walk, balance, stoop, kneel, crouch, bend, reach. Must be able to lift, push or pull up to 90 LBs Able to perform continuous, repetitive motions. Work in hot, humid and noisy environment. For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language Ability to actively communicate with large groups of Guests Be available to work flexible hours at nights and on weekends within the limits of applicable Federal, State and facility labor laws and guidelines Available to work evenings, nights, weekends, and holidays Must pass a background screening Must have 5 or more years experience in a leadership position. Must have 5 or more years experience in a prep or cook position in industrial food and beverage. Must have strong verbal and written skills Solid organizational skills Must be able to work indoors with artificial lighting and outdoors in all weather conditions Must be Serve Safe certified or have a current food handlers card. A general knowledge of industrial kitchen equipment Skilled in handling emergency situations and resolving promptly Must be flexible and adaptable to changing situations. Must be compassionate and work with tact and ethical awareness. Must demonstrate good interpersonal skills Working Conditions: Work is performed primarily outdoors in all weather conditions. Lighting is both natural and artificial. Equipment used includes radios, tablets, cleaning tools. Physical demands include standing, walking, bending, working with ovens, grills, and other kitchen equipment. Days and hours will vary and will include weekends, evenings and holidays. Position will require close contact with Park Guests. Certain duties cannot be performed by individuals under the 18 and 15 years old. Six Flags is committed to maintaining employee and guest safety at all times. Employees are required to conduct daily health screenings, and follow strict sanitization and cleanliness protocols. If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
Apr 13, 2024
Full time
STARTING AT $20.50/HOUR! Job Duties: Reports to Executive Chef and/or Executive Sous Chef. Assumes complete leadership of the kitchen and its staff in the absence of the Executive Chef or Executive Sous Chef Ensures proper staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability. Supervises: Prep, production, cleaning, organizing and on the job training Report recommendations for maintenance, repair and upkeep of the kitchen and its equipment. Helps plan sustainability procedures in the kitchen. Assists in food procurement, delivery, storage and issuing of food items. Expedites food orders during peak service hours. Checks mise en place before service time and inspects presentation of food items to ensure that quality standards are met. Understands and consistently follows proper sanitation practices including those for personal hygiene. Comply with all Six Flags Discovery Kingdom policies and procedures Assist Guests in a friendly and courteous manner Operate in a safe manner Willfully perform duties in any department at Six Flags Discovery Kingdom when necessary Be an active team member Maintain a clean and safe environment for guests and team members Follow all delegated tasks assigned Perform other incidental and related duties as required and assigned Asset protection and inventory control Responsible for quality assurance at all times Coordinating scheduled breaks day to day Accountable for Labor Violations Daily Temperature Logs for multiple food units Minimum Requirements: Must Be 21 or older Must be reliable and punctual Required to stand for long periods and walk, balance, stoop, kneel, crouch, bend, reach. Must be able to lift, push or pull up to 90 LBs Able to perform continuous, repetitive motions. Work in hot, humid and noisy environment. For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language Ability to actively communicate with large groups of Guests Be available to work flexible hours at nights and on weekends within the limits of applicable Federal, State and facility labor laws and guidelines Available to work evenings, nights, weekends, and holidays Must pass a background screening Must have 5 or more years experience in a leadership position. Must have 5 or more years experience in a prep or cook position in industrial food and beverage. Must have strong verbal and written skills Solid organizational skills Must be able to work indoors with artificial lighting and outdoors in all weather conditions Must be Serve Safe certified or have a current food handlers card. A general knowledge of industrial kitchen equipment Skilled in handling emergency situations and resolving promptly Must be flexible and adaptable to changing situations. Must be compassionate and work with tact and ethical awareness. Must demonstrate good interpersonal skills Working Conditions: Work is performed primarily outdoors in all weather conditions. Lighting is both natural and artificial. Equipment used includes radios, tablets, cleaning tools. Physical demands include standing, walking, bending, working with ovens, grills, and other kitchen equipment. Days and hours will vary and will include weekends, evenings and holidays. Position will require close contact with Park Guests. Certain duties cannot be performed by individuals under the 18 and 15 years old. Six Flags is committed to maintaining employee and guest safety at all times. Employees are required to conduct daily health screenings, and follow strict sanitization and cleanliness protocols. If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team! Compensation: $14.50 per hour. What you get to do: You'll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also: Provides and leads team to deliver superior guest service Regularly keeps ambassadors motivated and energized Opens and closes facilities in accordance with established procedures Provides menu and park information to guests Monitors equipment and reports any problem to proper personnel Ensures meal and rest periods are provided to ambassadors as required by company policy Sets up and monitors queue lines Records moneybag recaps and completes task on station task lists Monitors stations to assure food looks pleasing and is portioned in accordance to recipes Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action Supervises and trains ambassadors Authorizes ambassador over-rings Monitors food waste and assists with educating ambassadors on waste procedures Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job Prepares and serves food for park guests Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors Ensures excellent guest service by responding to guest requirements, expectations and needs Other duties as assigned Assists other locations and areas throughout the park as needed What it takes to succeed: One to three months of related experience or equivalent combination of education and experience Successfully pass ServSafe exam prior to starting Able to pass Alcohol training upon selection Able to pass Food Handlers test and maintain valid Food Handlers card Strong written/verbal communication skills Able to frequently lift/move up to 50 pounds with or without accommodation Able stand for prolonged periods of time Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel Able to handle multiple tasks and work in a fast paced environment Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions) The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Apr 17, 2024
Full time
Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team! Compensation: $14.50 per hour. What you get to do: You'll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also: Provides and leads team to deliver superior guest service Regularly keeps ambassadors motivated and energized Opens and closes facilities in accordance with established procedures Provides menu and park information to guests Monitors equipment and reports any problem to proper personnel Ensures meal and rest periods are provided to ambassadors as required by company policy Sets up and monitors queue lines Records moneybag recaps and completes task on station task lists Monitors stations to assure food looks pleasing and is portioned in accordance to recipes Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action Supervises and trains ambassadors Authorizes ambassador over-rings Monitors food waste and assists with educating ambassadors on waste procedures Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job Prepares and serves food for park guests Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors Ensures excellent guest service by responding to guest requirements, expectations and needs Other duties as assigned Assists other locations and areas throughout the park as needed What it takes to succeed: One to three months of related experience or equivalent combination of education and experience Successfully pass ServSafe exam prior to starting Able to pass Alcohol training upon selection Able to pass Food Handlers test and maintain valid Food Handlers card Strong written/verbal communication skills Able to frequently lift/move up to 50 pounds with or without accommodation Able stand for prolonged periods of time Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel Able to handle multiple tasks and work in a fast paced environment Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions) The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.
Apr 16, 2024
Full time
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 16, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB PURPOSE: Responsible for all operational aspects of all Food and Beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Maintain budget boundaries. Comply with NYS labor laws. Keep within Genesee County Health codes. Ensure to keep staff in standard uniform and within Six Flags Darien Lake grooming codes. Work with Scheduling Coordinator on scheduling difficulties. Maintain quality and portion control on all food items. Continuously train all staff. Will set standards and continue to train all seasonal leadership to adhere to these standards. Ensure the best quality food and service is given to guests. Assist in unit inspections along with daily safety auditing on food safety and general safety, to report to food management and the Safety Department. Must be available to work all shifts whether they are morning, afternoon, or evening hours. Must be available to work Monday through Sunday. All other duties assigned or necessary to support the park as a whole and the Food and Beverage Department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any employee that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knows the labor laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIS FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Apr 16, 2024
Full time
JOB PURPOSE: Responsible for all operational aspects of all Food and Beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Maintain budget boundaries. Comply with NYS labor laws. Keep within Genesee County Health codes. Ensure to keep staff in standard uniform and within Six Flags Darien Lake grooming codes. Work with Scheduling Coordinator on scheduling difficulties. Maintain quality and portion control on all food items. Continuously train all staff. Will set standards and continue to train all seasonal leadership to adhere to these standards. Ensure the best quality food and service is given to guests. Assist in unit inspections along with daily safety auditing on food safety and general safety, to report to food management and the Safety Department. Must be available to work all shifts whether they are morning, afternoon, or evening hours. Must be available to work Monday through Sunday. All other duties assigned or necessary to support the park as a whole and the Food and Beverage Department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any employee that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knows the labor laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIS FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching. ESSENTIAL JOB FUNCTIONS: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your Manager. Assures guest development by 1) interacting with guests 2) modeling interactive skills with guests and fellow employees. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Changes cards/dice. Opens and closes games. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Prepares and coordinates the periodical performance review of assigned personnel as determined by management. Understands and enforces all company policies and procedures. Informs Casino Manager of potential safety problems. Maintains key security. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time. Ensuring your dealers are delivering the highest quality of guest service and coaching/counseling them with the help of management if the Service Standards are not met. Consistently and constantly communicating all needs and concerns within your daily work environment to your manager. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able stand for long periods of time. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
Apr 15, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching. ESSENTIAL JOB FUNCTIONS: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your Manager. Assures guest development by 1) interacting with guests 2) modeling interactive skills with guests and fellow employees. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Changes cards/dice. Opens and closes games. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Prepares and coordinates the periodical performance review of assigned personnel as determined by management. Understands and enforces all company policies and procedures. Informs Casino Manager of potential safety problems. Maintains key security. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time. Ensuring your dealers are delivering the highest quality of guest service and coaching/counseling them with the help of management if the Service Standards are not met. Consistently and constantly communicating all needs and concerns within your daily work environment to your manager. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able stand for long periods of time. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Apr 15, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
JOB SUMMARY: This position is responsible for dealing at assigned table games and ensuring the integrity of the games when functioning in the Supervisor capacity. Provides a friendly atmosphere, while providing excellent customer service. DIRECTLY SUPERVISES: WHEN FUNCTIONING AS A SUPERVISOR: DealerDealer Entertainer ESSENTIAL FUNCTIONS When functioning as a Dealer: Performs duties to deal assigned games and conducts assigned game according to established policies and procedures. Exchanges cash for gaming chips according to procedure. Controls the pace of the game and informs the Casino Games Supervisor of any request or unusual play. Provides proactive friendly and engaging service at assigned gaming table.When functioning as a Supervisor: Oversees the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures. Supervise the Table Games staff within assigned area and ensure proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Employees will be evaluated periodically to determine suitability to continue in dual-rate function. May perform special assignments for upper management as requested. EDUCATION and/or EXPERIENCE: Table Games dealing experience with direct dealing experience of the games contained in assigned pit required and supervisory experience preferred. Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. QUALIFICATIONS: Excellent supervisory, verbal communication and organizational skills Strong supervisory skills and must possess demonstrated leadership ability among peers. WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: This position is responsible for dealing at assigned table games and ensuring the integrity of the games when functioning in the Supervisor capacity. Provides a friendly atmosphere, while providing excellent customer service. DIRECTLY SUPERVISES: WHEN FUNCTIONING AS A SUPERVISOR: DealerDealer Entertainer ESSENTIAL FUNCTIONS When functioning as a Dealer: Performs duties to deal assigned games and conducts assigned game according to established policies and procedures. Exchanges cash for gaming chips according to procedure. Controls the pace of the game and informs the Casino Games Supervisor of any request or unusual play. Provides proactive friendly and engaging service at assigned gaming table.When functioning as a Supervisor: Oversees the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures. Supervise the Table Games staff within assigned area and ensure proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Employees will be evaluated periodically to determine suitability to continue in dual-rate function. May perform special assignments for upper management as requested. EDUCATION and/or EXPERIENCE: Table Games dealing experience with direct dealing experience of the games contained in assigned pit required and supervisory experience preferred. Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. QUALIFICATIONS: Excellent supervisory, verbal communication and organizational skills Strong supervisory skills and must possess demonstrated leadership ability among peers. WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Summary: Responsible for the supervision of food & beverage staff in compliance with company procedures to obtain the highest quality of service to guest with maximum operating results.ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises effective operation of designated food and beverage personnel venues to include adequate staffing. Oversee the daily operations of all aspects of food and beverage service on assigned shift. Required to maintain the appearance and cleanliness of all facilities and bar service areas at the highest level. Promotes the highest quality of service to guests. Handle and resolves guest complaints and concerns. Control costs of products through monitoring stock and ensuring preparation of all food and beverages within established procedures and policies. Required to perform food/beverage inventories at all service areas. Train and supervise food servers and bartender personnel. Coordinated all job activities of employees. Complete scheduling and payroll for all hourly employees on a daily basic. Responsible for the effective scheduling of employees while maintaining the highest level of guest service while utilizing minimum use of labor hours. Perform duties of food and beverage employees as required. Work effectively with other employees, vendors, guests and other visitors. Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations. Perform duties as assigned by management.
Apr 14, 2024
Full time
Summary: Responsible for the supervision of food & beverage staff in compliance with company procedures to obtain the highest quality of service to guest with maximum operating results.ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises effective operation of designated food and beverage personnel venues to include adequate staffing. Oversee the daily operations of all aspects of food and beverage service on assigned shift. Required to maintain the appearance and cleanliness of all facilities and bar service areas at the highest level. Promotes the highest quality of service to guests. Handle and resolves guest complaints and concerns. Control costs of products through monitoring stock and ensuring preparation of all food and beverages within established procedures and policies. Required to perform food/beverage inventories at all service areas. Train and supervise food servers and bartender personnel. Coordinated all job activities of employees. Complete scheduling and payroll for all hourly employees on a daily basic. Responsible for the effective scheduling of employees while maintaining the highest level of guest service while utilizing minimum use of labor hours. Perform duties of food and beverage employees as required. Work effectively with other employees, vendors, guests and other visitors. Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations. Perform duties as assigned by management.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsJOB SUMMARY: The Table Games Supervisor accurately administers and oversees the operations of an assigned area in compliance with casino regulations and procedures.ESSENTIAL JOB FUNCTIONS: Oversees all Dealers. Maintains bank floats and controls game movement determined for optimal playing time. Constructively trains and supervises Dealers to ensure proper procedures of casino rules and regulations. Works with other game areas to track and document players winning tax limits. Insures players' information is correctly input into the system. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and players. Relays any pertinent information to Supervisor. Settles minor disputes in a professional and timely manner or uses judgment to call surveillance team for assistance. Attends supervisory meetings as required by upper management and corporate offices. Able to maintain area with little supervision from upper management. Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff. Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Verbally communicates to guests and employees with utmost respect. Acts as role modes and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the fob and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must have gaming knowledge, which should include the actual dealing and supervising of at least two table games. Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communication and leadership skills. Excellent customer service and employee skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearancePHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must be able to stand for 2- 3 hour increments. GAMING PERMIT: Non-Key
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsJOB SUMMARY: The Table Games Supervisor accurately administers and oversees the operations of an assigned area in compliance with casino regulations and procedures.ESSENTIAL JOB FUNCTIONS: Oversees all Dealers. Maintains bank floats and controls game movement determined for optimal playing time. Constructively trains and supervises Dealers to ensure proper procedures of casino rules and regulations. Works with other game areas to track and document players winning tax limits. Insures players' information is correctly input into the system. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and players. Relays any pertinent information to Supervisor. Settles minor disputes in a professional and timely manner or uses judgment to call surveillance team for assistance. Attends supervisory meetings as required by upper management and corporate offices. Able to maintain area with little supervision from upper management. Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff. Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Verbally communicates to guests and employees with utmost respect. Acts as role modes and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the fob and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must have gaming knowledge, which should include the actual dealing and supervising of at least two table games. Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communication and leadership skills. Excellent customer service and employee skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearancePHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must be able to stand for 2- 3 hour increments. GAMING PERMIT: Non-Key
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Specifically supervise the operation of an assigned number of tables. Ensure fills/credits are handled according to policy. Promote positive guest relations. Assist in answering questions or resolving disputes. Knowledge of the Casino Control Act and attendant regulations as well as the Horseshoe's internal controls, policies, and procedures. Promote the following within the department and among all associates. Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. Promote outstanding guest relations. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. Directly supervises an assigned number of dealers. ADDITIONAL DUTIESJOB DIMENSIONS:Attendance, which may be modified by Horseshoe from time to time, is an essential function of the job and is required to successfully perform in this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of company facilities. Employees who violate company policies and procedures are subject to disciplinary action up to and including termination of employment.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: Thorough knowledge of game supervision and casino rules, procedures, and regulations Minimum of 1 year experience as a Dealer required, previous supervisory experience is preferred.OTHER SKILLS and ABILITIES: Ability to obtain the appropriate work authorization per gaming regulations required. Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must be able to stand for the majority of assigned shift.
Apr 14, 2024
Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Specifically supervise the operation of an assigned number of tables. Ensure fills/credits are handled according to policy. Promote positive guest relations. Assist in answering questions or resolving disputes. Knowledge of the Casino Control Act and attendant regulations as well as the Horseshoe's internal controls, policies, and procedures. Promote the following within the department and among all associates. Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. Promote outstanding guest relations. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. Directly supervises an assigned number of dealers. ADDITIONAL DUTIESJOB DIMENSIONS:Attendance, which may be modified by Horseshoe from time to time, is an essential function of the job and is required to successfully perform in this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of company facilities. Employees who violate company policies and procedures are subject to disciplinary action up to and including termination of employment.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: Thorough knowledge of game supervision and casino rules, procedures, and regulations Minimum of 1 year experience as a Dealer required, previous supervisory experience is preferred.OTHER SKILLS and ABILITIES: Ability to obtain the appropriate work authorization per gaming regulations required. Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must be able to stand for the majority of assigned shift.
Supervises the Beverage Department operations and services on an assigned shift/area. Coordinates activities of workers engaged in selling and serving alcoholic beverages for consumption on premises by performing the following duties personally or through subordinate supervisors. Responsible for the training and supervision of the beverage staff. Supervises the day-to-day activities for all beverage employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift. Assist in the scheduling of beverage department employees. Ensure compliance with all policies and procedures. Ensure compliance with all ABC regulations. Knowledge of the ABC Act. Ensures that guest service is at a consistently high level. Ensures that cost of service is at a level that is beneficial to Horseshoe by moving personnel to outlets in need, and decreasing personnel in over-staffed areas. Ensures that all beverage outlet areas are maintained at a high level of cleanliness and sanitation. Observes all personnel in the performance of their duties. Ensures that personal appearance standards are met. Completes all shift-related paperwork. Ensures highest level of safety compliance. Acts as a role model and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. EDUCATION/SKILLS/EXPERIENCE 2 years of college education within related field. Three years experience in beverage industry. 1 year of supervisory experience. Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required. Must possess good customer service, employee relations and leadership skills. Must have good analytical abilities. Should have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services. Ability to handle stressful situations. Ability to make quick decisions. Ability to train, follow and execute training manuals. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Physically mobile with reasonable accommodations including the ability to lift 75 lbs. and tolerate areas of high temperature in excess of 115 degrees and ability to push, pull, reach, bend, twist, stoop, stack and grip items when necessary. Must be able to respond calmly and make rational decisions when handling guests and employees. Must be able to coordinate multiple tasks at once. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to quickly and accurately perform mathematical computations. Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others. Must have the ability to create written and financial reports. Must be able to tolerate areas containing secondary smoke. Must be able to work in a fast pace environment. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. These demands and conditions occur on a consistent basis and are deemed essential to the performance of these essential duties.
Apr 14, 2024
Full time
Supervises the Beverage Department operations and services on an assigned shift/area. Coordinates activities of workers engaged in selling and serving alcoholic beverages for consumption on premises by performing the following duties personally or through subordinate supervisors. Responsible for the training and supervision of the beverage staff. Supervises the day-to-day activities for all beverage employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift. Assist in the scheduling of beverage department employees. Ensure compliance with all policies and procedures. Ensure compliance with all ABC regulations. Knowledge of the ABC Act. Ensures that guest service is at a consistently high level. Ensures that cost of service is at a level that is beneficial to Horseshoe by moving personnel to outlets in need, and decreasing personnel in over-staffed areas. Ensures that all beverage outlet areas are maintained at a high level of cleanliness and sanitation. Observes all personnel in the performance of their duties. Ensures that personal appearance standards are met. Completes all shift-related paperwork. Ensures highest level of safety compliance. Acts as a role model and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. EDUCATION/SKILLS/EXPERIENCE 2 years of college education within related field. Three years experience in beverage industry. 1 year of supervisory experience. Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required. Must possess good customer service, employee relations and leadership skills. Must have good analytical abilities. Should have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services. Ability to handle stressful situations. Ability to make quick decisions. Ability to train, follow and execute training manuals. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Physically mobile with reasonable accommodations including the ability to lift 75 lbs. and tolerate areas of high temperature in excess of 115 degrees and ability to push, pull, reach, bend, twist, stoop, stack and grip items when necessary. Must be able to respond calmly and make rational decisions when handling guests and employees. Must be able to coordinate multiple tasks at once. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to quickly and accurately perform mathematical computations. Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others. Must have the ability to create written and financial reports. Must be able to tolerate areas containing secondary smoke. Must be able to work in a fast pace environment. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. These demands and conditions occur on a consistent basis and are deemed essential to the performance of these essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Monitor staffing levels to ensure budgetary compliance. Assign work to team members. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Investigate incidents and guest complaints and produce summary report of findings. Review Security activities with Security Manager. Check for and report safety hazards. Serve as team leader for emergency response drills and evacuations. Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. Manage escalated situations involving team members and guests. Have complete knowledge of all casino events and promotional activities. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, Microsoft office software, casino tracking programs (CMS, Micros, Datastream, Kronos, Stratton Warren), security computer database, two-way radio, handheld ID scanner, keywatcher, manual and electric wheelchairs, emergency jump bag, accident investigation bag, security vehicles for approved drivers, telephone with voice mail system, PBX system, fax, and copier. Communication: Able to read, write and speak English, complete written reports, performance documents and emails. Must be able to effectively communicate policy, procedure and goals and solicit feedback from subordinates. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License. Must possess valid driver's license and maintain good driving record. Must be at least 21 years of age. Acquire and maintain CPR/AED Certification (Emergency Medical Responder Certification Preferred) Three (3) years of tax returns required. QUALIFICATIONS Experience: One to three years of experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred. Gaming industry experience is also preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Being aware of others' reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to walk and stand for a majority of the work shift (up to 10 hours); use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 50 pounds. Must also frequently bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also include a restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. May also be required to work in an outdoor environment, exposed to varied weather conditions and in proximity to horses.
Apr 14, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Monitor staffing levels to ensure budgetary compliance. Assign work to team members. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Investigate incidents and guest complaints and produce summary report of findings. Review Security activities with Security Manager. Check for and report safety hazards. Serve as team leader for emergency response drills and evacuations. Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. Manage escalated situations involving team members and guests. Have complete knowledge of all casino events and promotional activities. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, Microsoft office software, casino tracking programs (CMS, Micros, Datastream, Kronos, Stratton Warren), security computer database, two-way radio, handheld ID scanner, keywatcher, manual and electric wheelchairs, emergency jump bag, accident investigation bag, security vehicles for approved drivers, telephone with voice mail system, PBX system, fax, and copier. Communication: Able to read, write and speak English, complete written reports, performance documents and emails. Must be able to effectively communicate policy, procedure and goals and solicit feedback from subordinates. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License. Must possess valid driver's license and maintain good driving record. Must be at least 21 years of age. Acquire and maintain CPR/AED Certification (Emergency Medical Responder Certification Preferred) Three (3) years of tax returns required. QUALIFICATIONS Experience: One to three years of experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred. Gaming industry experience is also preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Being aware of others' reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to walk and stand for a majority of the work shift (up to 10 hours); use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 50 pounds. Must also frequently bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also include a restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. May also be required to work in an outdoor environment, exposed to varied weather conditions and in proximity to horses.
ESSENTIAL JOB FUNCTIONS: Ensures consistent, high quality service standards are maintained in areas of responsibility. Implements training programs that ensure high quality service. Provides adequate training and tools for employees. Ensures all areas are kept clean and in proper condition. Schedules employees to ensure the highest possible level of service. Supervises the front of the house employees in respective food & beverage outlets. Maintains proper employee/employer relations. Demonstrates our Service Spotlight behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. Qualifications:Ability to work independently and with a team. Ability to respond calmly and make rational decisions when required. Good oral and written communication skills. 1 - 2 years food and beverage supervisory experience. Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills. Demonstrated ability in maintaining consistent, high quality guest service skills. Good understanding of how his/her job responsibilities relate to other areas of operation. Willingness to work any shift, any day, when necessary. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physical mobile with reasonable accommodations. Lift and carry upwards of 50 lbs. Bend, jump, twist, crouch, grip and carry heavy loads. Run on level surfaces, as well as up and down stairs. Respond to visual and aural cues. Must be able to recognize and respond to individuals with questions. Must be able to tolerate areas containing second-hand smoke. Operate in mentally and physically stressful situations. This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non - essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non - essential requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is an 'at-will? and maybe terminated at any time by the employee or employer with or without cause of notice.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Ensures consistent, high quality service standards are maintained in areas of responsibility. Implements training programs that ensure high quality service. Provides adequate training and tools for employees. Ensures all areas are kept clean and in proper condition. Schedules employees to ensure the highest possible level of service. Supervises the front of the house employees in respective food & beverage outlets. Maintains proper employee/employer relations. Demonstrates our Service Spotlight behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. Qualifications:Ability to work independently and with a team. Ability to respond calmly and make rational decisions when required. Good oral and written communication skills. 1 - 2 years food and beverage supervisory experience. Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills. Demonstrated ability in maintaining consistent, high quality guest service skills. Good understanding of how his/her job responsibilities relate to other areas of operation. Willingness to work any shift, any day, when necessary. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physical mobile with reasonable accommodations. Lift and carry upwards of 50 lbs. Bend, jump, twist, crouch, grip and carry heavy loads. Run on level surfaces, as well as up and down stairs. Respond to visual and aural cues. Must be able to recognize and respond to individuals with questions. Must be able to tolerate areas containing second-hand smoke. Operate in mentally and physically stressful situations. This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non - essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non - essential requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is an 'at-will? and maybe terminated at any time by the employee or employer with or without cause of notice.
Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you Our ideal candidate: Minimum 4 years related experience and/or equivalent combination of education and experience with at least two years of supervisory experience. Excellent interpersonal customer service, communication, team building and problem-solving skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speaking effectively before groups of guests or employees of organization. Skill in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Skill in solving a variety of instructions furnished in written, oral, diagram or schedule form. About the role: Supervises the daily operation of Hell's Kitchen per established policies and procedures. Conducts pre-shift meetings, makes daily schedule adjustments and controls shift staffing levels to meet budgeted labor costs, supervises employees job performance (includes coaching and reinforcement). Ensures proper training, supervision, and development of subordinates. Monitors and controls physical and sanitary condition of assigned areas. Assists in the completion of corrective action under the guidance of the manager to achieve revenues, operating expenses and Medallia rating. Ensures proper usage and requisitioning of operating supplies within established guidelines. Maintains daily employee attendance and work records. Inspects food service facilities to ensure compliance with state and local health laws and internal regulations. Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. Works closely with team members and guests to correct concerns and issues regarding quality and restaurant services. Provides for safety and security. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Monitors legal compliance with federal, state, and gaming laws. Performs other duties as assigned. A few more things: Physically mobile with reasonable accommodations. Must be able to lift and carry upwards to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, and photo copiers. Read, write, speak, and understand English. Operate in mentally and physically stressful situations. Respond to visual and aural cues. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 14, 2024
Full time
Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you Our ideal candidate: Minimum 4 years related experience and/or equivalent combination of education and experience with at least two years of supervisory experience. Excellent interpersonal customer service, communication, team building and problem-solving skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speaking effectively before groups of guests or employees of organization. Skill in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Skill in solving a variety of instructions furnished in written, oral, diagram or schedule form. About the role: Supervises the daily operation of Hell's Kitchen per established policies and procedures. Conducts pre-shift meetings, makes daily schedule adjustments and controls shift staffing levels to meet budgeted labor costs, supervises employees job performance (includes coaching and reinforcement). Ensures proper training, supervision, and development of subordinates. Monitors and controls physical and sanitary condition of assigned areas. Assists in the completion of corrective action under the guidance of the manager to achieve revenues, operating expenses and Medallia rating. Ensures proper usage and requisitioning of operating supplies within established guidelines. Maintains daily employee attendance and work records. Inspects food service facilities to ensure compliance with state and local health laws and internal regulations. Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. Works closely with team members and guests to correct concerns and issues regarding quality and restaurant services. Provides for safety and security. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Monitors legal compliance with federal, state, and gaming laws. Performs other duties as assigned. A few more things: Physically mobile with reasonable accommodations. Must be able to lift and carry upwards to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, and photo copiers. Read, write, speak, and understand English. Operate in mentally and physically stressful situations. Respond to visual and aural cues. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOB SUMMARY: Supervises the daily operation of the pool area and supervision of the pool staff. Ensures pool experience for hotel guests is positive. Makes daily schedule adjustments and controls staffing levels. Supervises employees job performance to include coaching and delegation of duties. DIRECTLY SUPERVISES Pool AttendantPool Concierge Dual Property CAC/HAC KEY JOB FUNCTIONS: Responsible for the cleanliness, organization and safe condition of the pool area. Responsible for making reservations and upselling daybeds and cabanas to guests. Manages email account for the pool and ensures quick response and communication to hosts inquiring about reservations. Ability to close retail sales and make recommendations to guests. Ensures the daily servicing of swimming pools to include chemical management of pools and makes management aware of any necessary repairs. Ensures guests problems/complaints are handled in an effective and courteous manner. Enforces pool rules are enforced with staff and guests. Ensures all paperwork is filled out properly and accurate records are maintained. Ability to process credit card and room charges and ensure proper records are maintained and deposited daily. Make sure prompt, courteous service is consistently provided to all guests and that employees always conduct themselves in a professional manner. Ensures that proper staffing levels are maintained. Ensures staff is properly trained on policy, procedure and departmental standards. Holds staff accountable to all established policies and procedures. Reports staffing concerns to Spa Supervisor and Spa Management. Supervises employee job performance to ensure job expectations are being met. Ensures pool deck is set to standard prior to opening and closed to standard at end of day. Communicates late openings or closings due to weather to hotel team and management. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. certificate. Multi-faceted hospitality operation or hotel/country club pool experience preferred. QUALIFICATIONS: Strong leadership and supervisory skills. Excellent interpersonal and communication skills. Ensures proper training, supervision and development of subordinates. Prior supervisory or lead experience preferred. WORK ENVIRONMENT:Diverse, fast-paced, requires ability to multi-task, physical demands to include standing for long periods of time and must be able to tolerate extreme indoor/outdoor heat at times. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Supervises the daily operation of the pool area and supervision of the pool staff. Ensures pool experience for hotel guests is positive. Makes daily schedule adjustments and controls staffing levels. Supervises employees job performance to include coaching and delegation of duties. DIRECTLY SUPERVISES Pool AttendantPool Concierge Dual Property CAC/HAC KEY JOB FUNCTIONS: Responsible for the cleanliness, organization and safe condition of the pool area. Responsible for making reservations and upselling daybeds and cabanas to guests. Manages email account for the pool and ensures quick response and communication to hosts inquiring about reservations. Ability to close retail sales and make recommendations to guests. Ensures the daily servicing of swimming pools to include chemical management of pools and makes management aware of any necessary repairs. Ensures guests problems/complaints are handled in an effective and courteous manner. Enforces pool rules are enforced with staff and guests. Ensures all paperwork is filled out properly and accurate records are maintained. Ability to process credit card and room charges and ensure proper records are maintained and deposited daily. Make sure prompt, courteous service is consistently provided to all guests and that employees always conduct themselves in a professional manner. Ensures that proper staffing levels are maintained. Ensures staff is properly trained on policy, procedure and departmental standards. Holds staff accountable to all established policies and procedures. Reports staffing concerns to Spa Supervisor and Spa Management. Supervises employee job performance to ensure job expectations are being met. Ensures pool deck is set to standard prior to opening and closed to standard at end of day. Communicates late openings or closings due to weather to hotel team and management. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. certificate. Multi-faceted hospitality operation or hotel/country club pool experience preferred. QUALIFICATIONS: Strong leadership and supervisory skills. Excellent interpersonal and communication skills. Ensures proper training, supervision and development of subordinates. Prior supervisory or lead experience preferred. WORK ENVIRONMENT:Diverse, fast-paced, requires ability to multi-task, physical demands to include standing for long periods of time and must be able to tolerate extreme indoor/outdoor heat at times. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 14, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status