Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Apr 16, 2024
Full time
Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Apr 15, 2024
Full time
Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Jackson Hole Mountain Resort Corporation
Teton Village, WY, USA
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
Mar 27, 2024
Full time
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
Full time day shift, starting at $20/hr plus benefits.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Description: Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Makes beds according to standards. Dusts, and cleans windows/mirrors. Vacuum and clean carpeted areas and behind furniture. Cleans bathrooms including floors, sinks, toilets, and bathtubs. Supplies rooms with all amenities and linens. Assures that every room is set up according to standards. Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities. Fills out daily housekeeping logs. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Turns in all lost and found items to ensure proper logging. Greets all guests throughout shift with the proper salutation and pleasant expression. Maintains and cleans all equipment used throughout the course of a shift. Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned.Qualifications: Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to operate equipment, including vacuum cleaners, mops and brooms. Must be able to work in a fast-paced environment.
Apr 18, 2024
Full time
Full time day shift, starting at $20/hr plus benefits.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Description: Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Makes beds according to standards. Dusts, and cleans windows/mirrors. Vacuum and clean carpeted areas and behind furniture. Cleans bathrooms including floors, sinks, toilets, and bathtubs. Supplies rooms with all amenities and linens. Assures that every room is set up according to standards. Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities. Fills out daily housekeeping logs. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Turns in all lost and found items to ensure proper logging. Greets all guests throughout shift with the proper salutation and pleasant expression. Maintains and cleans all equipment used throughout the course of a shift. Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned.Qualifications: Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to operate equipment, including vacuum cleaners, mops and brooms. Must be able to work in a fast-paced environment.
University of California- Riverside
Riverside, California
Position Information The Custodial Services Supervisor is a member of the UCR Facilities Services team that supervises the day-to-day custodial operations to ensure and provide a clean, safe, and aesthetically pleasing environment for all members of the campus community. Under the direction of the Custodial Services Manager, the Custodial Services Supervisor provides direct supervision and guidance to a team of Lead Custodians and Senior Custodians; assigned staff can vary from 15 - 25 direct reports. Manages all phases of routine and/or emergency cleaning, disinfecting, sanitizing, and general custodial maintenance of all campus facilities including but not limited to classrooms, offices, research labs, meeting spaces, and restrooms. Responsible for supervising, scheduling, training and assisting the custodial services team; facilitates procurement of custodial supplies and equipment; manages all custodial related emergencies; and coordinates the locking and unlocking of various campus buildings. Ensures safety procedures and protocols are maintained in all facets of custodial operations. Provides operational support to other Facilities Services units as necessary. This job posting is for 1 opening, shift may include swing and graveyard shift. The full salary range for the Senior Custodian is $23.85 - $40.33 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a condition of employment, you will be required to comply with the University of California Vaccination Program Policy. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Education Education Requirements High school diploma or equivalent certification. (Preferred) License Requirements Valid Driver License (Required) Educational Condition Requirements Blood born pathogen and sharps disposal training. (Preferred) Experience Requirements 4 - 7 years of related experience. (Required) Experience with personnel management, including staffing, hiring, training, disciplinary action, termination, and performance management. (Required) Experience with collective bargaining units. (Preferred) Previous supervisory/managerial experience. (Preferred) Minimum Requirements Ability to develop and maintain knowledge and understanding of applicable laws, rules, regulations, and internal policies. Working knowledge and skill in effective interpersonal and work leadership skills to provide guidance to other personnel. Verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-task and time management. Working knowledge of and ability for decision making, reasoning, ability to develop original ideas to solve problems, and perform operations analysis, and quality control analysis. Working knowledge in custodial and housekeeping services. Ability to work with diverse populations. Ability to read, write and perform basic arithmetic calculations. Proficient knowledge and skills in Microsoft Office Suite (Outlook, Word and Excel) and internet browsers. Ability to produce and provide reports on inventory/equipment, schedules, staffing, etc. Skill in accurate record keeping with attention to detail. Basic computer applications skills. Ability to effectively communicate quality and service standards, departmental policies, procedures, goals and expectations to staff. Ability to motivate staff to provide the highest level of service to campus constituents at all times. Ability to develop and maintain working knowledge in the use and care of power equipment, hazardous materials, bio-hazardous materials and clean room policies and procedures. Ability to provide staff guidance and properly train on use of equipment, materials and safety policies and practices. Ability to ensure that custodial staff provide timely, accurate and appropriate response to routine custodial issues as well as emergency response to more urgent situations. Preferred Qualifications Knowledge of UC systems, policies, procedures. Working knowledge of online and/or web-based work order systems. Ability to speak and write in Spanish. Ability to work independently. Skill to review, prioritize, and distribute work orders, routine work, emergency requests, and to schedule the necessary staff, materials, and equipment to accomplish tasks. Proficiency in analyzing information, problems, situations, practices, or procedures to identify relevant concerns, identify patterns or tendencies, and formulate logical and objective conclusions. Knowledge of material ordering, material management, developing cost control procedures and inventory controls. Knowledge in cost estimating for custodial services and developing written proposals for services. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview
Apr 16, 2024
Full time
Position Information The Custodial Services Supervisor is a member of the UCR Facilities Services team that supervises the day-to-day custodial operations to ensure and provide a clean, safe, and aesthetically pleasing environment for all members of the campus community. Under the direction of the Custodial Services Manager, the Custodial Services Supervisor provides direct supervision and guidance to a team of Lead Custodians and Senior Custodians; assigned staff can vary from 15 - 25 direct reports. Manages all phases of routine and/or emergency cleaning, disinfecting, sanitizing, and general custodial maintenance of all campus facilities including but not limited to classrooms, offices, research labs, meeting spaces, and restrooms. Responsible for supervising, scheduling, training and assisting the custodial services team; facilitates procurement of custodial supplies and equipment; manages all custodial related emergencies; and coordinates the locking and unlocking of various campus buildings. Ensures safety procedures and protocols are maintained in all facets of custodial operations. Provides operational support to other Facilities Services units as necessary. This job posting is for 1 opening, shift may include swing and graveyard shift. The full salary range for the Senior Custodian is $23.85 - $40.33 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a condition of employment, you will be required to comply with the University of California Vaccination Program Policy. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Education Education Requirements High school diploma or equivalent certification. (Preferred) License Requirements Valid Driver License (Required) Educational Condition Requirements Blood born pathogen and sharps disposal training. (Preferred) Experience Requirements 4 - 7 years of related experience. (Required) Experience with personnel management, including staffing, hiring, training, disciplinary action, termination, and performance management. (Required) Experience with collective bargaining units. (Preferred) Previous supervisory/managerial experience. (Preferred) Minimum Requirements Ability to develop and maintain knowledge and understanding of applicable laws, rules, regulations, and internal policies. Working knowledge and skill in effective interpersonal and work leadership skills to provide guidance to other personnel. Verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-task and time management. Working knowledge of and ability for decision making, reasoning, ability to develop original ideas to solve problems, and perform operations analysis, and quality control analysis. Working knowledge in custodial and housekeeping services. Ability to work with diverse populations. Ability to read, write and perform basic arithmetic calculations. Proficient knowledge and skills in Microsoft Office Suite (Outlook, Word and Excel) and internet browsers. Ability to produce and provide reports on inventory/equipment, schedules, staffing, etc. Skill in accurate record keeping with attention to detail. Basic computer applications skills. Ability to effectively communicate quality and service standards, departmental policies, procedures, goals and expectations to staff. Ability to motivate staff to provide the highest level of service to campus constituents at all times. Ability to develop and maintain working knowledge in the use and care of power equipment, hazardous materials, bio-hazardous materials and clean room policies and procedures. Ability to provide staff guidance and properly train on use of equipment, materials and safety policies and practices. Ability to ensure that custodial staff provide timely, accurate and appropriate response to routine custodial issues as well as emergency response to more urgent situations. Preferred Qualifications Knowledge of UC systems, policies, procedures. Working knowledge of online and/or web-based work order systems. Ability to speak and write in Spanish. Ability to work independently. Skill to review, prioritize, and distribute work orders, routine work, emergency requests, and to schedule the necessary staff, materials, and equipment to accomplish tasks. Proficiency in analyzing information, problems, situations, practices, or procedures to identify relevant concerns, identify patterns or tendencies, and formulate logical and objective conclusions. Knowledge of material ordering, material management, developing cost control procedures and inventory controls. Knowledge in cost estimating for custodial services and developing written proposals for services. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview
JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.1. Ensure at all times operating principles are being adhered to:a. Clean - Keep all areas clean and pristine.b. Safe - Follow all safety policies and procedures.c. Friendly - Get to know our guests and build genuine relationships with them.d. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards.2. Use the 'WE CARE' formula to deliver the best experience to our guests:1. Welcome - We treat strangers like friends and friends like family.2. Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.3. Comfortable - We provide a safe, relaxing and inviting environment.4. Appreciated - We recognize the full value of our guests.5. Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.6. Entertained - We strive to deliver a valuable, enjoyable and delightful experience.3. Adhere to department service standards of all hotel areas.4. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees.5. Responsible for the daily supervision and performance of the Hotel Front Office, Coat Check, Gift Shop, PBX, and Transportation on a shift basis to ensure exemplary guest satisfaction.6. Maintains awareness of how each employee interacts with internal and external guests. Coaches, counsels and mentors as needed to develop staff while providing exemplary guest service.7. Performs and reviews on-the-job training for all employees within Hotel Front Office, Coat Check, Gift Shop, and Transportation areas to ensure staff receives adequate guidance, resources, and information for adequate job performance through departmental training.8. Must have a working knowledge of all areas of the Hotel Front Office, Coat Check, Gift Shop, and Transportation and each position in order to cover any shift.9. Assists management in interviews, hiring, evaluations, and coaching and counseling to develop employees and build a cohesive team that will provide superior service to the guest.10. Completes and maintains inventories of Hotel Front Office, Coat Check, Gift Shop, Housekeeping and Transportation supplies as directed by manager, maintaining an established par level to ensure the department has all supplies needed.11. Completes all company-required training within designated time frames.12. Performs other duties as assigned.PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Physical Demands: â Ability to move effectively and efficiently around all areas to effectively monitor and support employees.Mental Demands: â Able to perform assigned duties under frequent time pressures in an interruptive environment. â Able to read, write, and understand complex instructions and communicate them to employees in a way that can be easily interpreted. â Availability to work 24 hours a day, 7 days a week, varied work schedules and holidays. â Multi task. â Use all equipment associated with the position, including, but not limited to, Hotel LMS System, CMS, Rainmaker, Micros, Lodgenet, Onity, and Valet systems. â Review and comprehend hotel reports, and other necessary documentation. â Communicate effectively with guests and all levels of employees, including responding to guest comments and complaints.Work Environment: Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.MINIMUM QUALIFICATIONSEducation: None RequiredTraining/Experience: â 1-2 Years in hospitality or casinoJob Knowledge: â Sound working knowledge of the hotel industry and understanding of how the hotel is a strong support system for the casino. â Demonstrated knowledge of policies and procedures of hotel areas, as well as knowledge of the hotel housekeeping areas.Other: â Must be able to obtain and maintain valid gaming license. â Must be able to receive and maintain all required certification. â Must complete all required company training. â Must have a valid Chauffer's license.
Apr 14, 2024
Full time
JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.1. Ensure at all times operating principles are being adhered to:a. Clean - Keep all areas clean and pristine.b. Safe - Follow all safety policies and procedures.c. Friendly - Get to know our guests and build genuine relationships with them.d. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards.2. Use the 'WE CARE' formula to deliver the best experience to our guests:1. Welcome - We treat strangers like friends and friends like family.2. Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.3. Comfortable - We provide a safe, relaxing and inviting environment.4. Appreciated - We recognize the full value of our guests.5. Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.6. Entertained - We strive to deliver a valuable, enjoyable and delightful experience.3. Adhere to department service standards of all hotel areas.4. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees.5. Responsible for the daily supervision and performance of the Hotel Front Office, Coat Check, Gift Shop, PBX, and Transportation on a shift basis to ensure exemplary guest satisfaction.6. Maintains awareness of how each employee interacts with internal and external guests. Coaches, counsels and mentors as needed to develop staff while providing exemplary guest service.7. Performs and reviews on-the-job training for all employees within Hotel Front Office, Coat Check, Gift Shop, and Transportation areas to ensure staff receives adequate guidance, resources, and information for adequate job performance through departmental training.8. Must have a working knowledge of all areas of the Hotel Front Office, Coat Check, Gift Shop, and Transportation and each position in order to cover any shift.9. Assists management in interviews, hiring, evaluations, and coaching and counseling to develop employees and build a cohesive team that will provide superior service to the guest.10. Completes and maintains inventories of Hotel Front Office, Coat Check, Gift Shop, Housekeeping and Transportation supplies as directed by manager, maintaining an established par level to ensure the department has all supplies needed.11. Completes all company-required training within designated time frames.12. Performs other duties as assigned.PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Physical Demands: â Ability to move effectively and efficiently around all areas to effectively monitor and support employees.Mental Demands: â Able to perform assigned duties under frequent time pressures in an interruptive environment. â Able to read, write, and understand complex instructions and communicate them to employees in a way that can be easily interpreted. â Availability to work 24 hours a day, 7 days a week, varied work schedules and holidays. â Multi task. â Use all equipment associated with the position, including, but not limited to, Hotel LMS System, CMS, Rainmaker, Micros, Lodgenet, Onity, and Valet systems. â Review and comprehend hotel reports, and other necessary documentation. â Communicate effectively with guests and all levels of employees, including responding to guest comments and complaints.Work Environment: Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.MINIMUM QUALIFICATIONSEducation: None RequiredTraining/Experience: â 1-2 Years in hospitality or casinoJob Knowledge: â Sound working knowledge of the hotel industry and understanding of how the hotel is a strong support system for the casino. â Demonstrated knowledge of policies and procedures of hotel areas, as well as knowledge of the hotel housekeeping areas.Other: â Must be able to obtain and maintain valid gaming license. â Must be able to receive and maintain all required certification. â Must complete all required company training. â Must have a valid Chauffer's license.
The Ranchland Inn Ltd
Kamloops, British Columbia (BC)
Employer: The Ranchland Inn Ltd Business Address: 2357 Trans Canada Highway East, Kamloops, BC V2C 4A8 Title of position: Motel Managing Supervisor No. of positions: 1 Wages: $27.50/hr for 40 hours per week Job Type: Full-Time Permanent, year-round work Start Date of Employment: As soon as possible Job Description for the position of Motel Managing Supervisor at The Ranchland Inn Ltd is as: Lead the staff including Front Office, Housekeeping, Kitchen, and Maintenance and maintain a level of professionalism according to the set standards. Manage staffing, set performance goals, and provide regular feedback and coaching to resolve conflicts and enhance performance. Participate in and oversee the completion of the daily task list. Drive guest satisfaction by exceeding expectations in line with the set standards and ensure that any guest concerns are resolved and addressed in a timely manner. Schedule breaks and ensure that front desk and communications are covered during busy times and develop schedules for team members based on business volumes. Regularly update and manage hotel emergency and crisis procedures. Lead daily briefings and weekly operations meetings, focusing on cleanliness, hygiene, and maintenance. Manage supplies within budget constraints. Maintain positive relationships with contractors, ensuring productivity and accountability. Reconcile city ledger, accounts receivable, and house accounts. Ensure adherence to all labor and work safe legislations. Continually update and enforce motels operational policies and service standards. Perform other duties as assigned. Skills and Experience requirement: Minimum 2 years of experience is required. Secondary school education is required. Ability to work late evenings, night shifts, weekends, and holidays. Ability to communicate in English. Contact information: Apply through email at and indicate in the subject line that you are applying for the position of Motel Managing Supervisor.
Apr 04, 2024
Employer: The Ranchland Inn Ltd Business Address: 2357 Trans Canada Highway East, Kamloops, BC V2C 4A8 Title of position: Motel Managing Supervisor No. of positions: 1 Wages: $27.50/hr for 40 hours per week Job Type: Full-Time Permanent, year-round work Start Date of Employment: As soon as possible Job Description for the position of Motel Managing Supervisor at The Ranchland Inn Ltd is as: Lead the staff including Front Office, Housekeeping, Kitchen, and Maintenance and maintain a level of professionalism according to the set standards. Manage staffing, set performance goals, and provide regular feedback and coaching to resolve conflicts and enhance performance. Participate in and oversee the completion of the daily task list. Drive guest satisfaction by exceeding expectations in line with the set standards and ensure that any guest concerns are resolved and addressed in a timely manner. Schedule breaks and ensure that front desk and communications are covered during busy times and develop schedules for team members based on business volumes. Regularly update and manage hotel emergency and crisis procedures. Lead daily briefings and weekly operations meetings, focusing on cleanliness, hygiene, and maintenance. Manage supplies within budget constraints. Maintain positive relationships with contractors, ensuring productivity and accountability. Reconcile city ledger, accounts receivable, and house accounts. Ensure adherence to all labor and work safe legislations. Continually update and enforce motels operational policies and service standards. Perform other duties as assigned. Skills and Experience requirement: Minimum 2 years of experience is required. Secondary school education is required. Ability to work late evenings, night shifts, weekends, and holidays. Ability to communicate in English. Contact information: Apply through email at and indicate in the subject line that you are applying for the position of Motel Managing Supervisor.
HRI Hospitality
Hyatt House Tampa Downtown, North Florida Avenue, Tampa, FL, USA
JOB SUMMARY
The Executive Housekeeper is responsible for the organization of cleanliness and maintenance on the property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep Cleaning, Laundry, and Public areas
• Communicate with guests in a professional, courteous, and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies, and procedures with staff
• Direct and evaluate the performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high-quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within the housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order, and other written paperwork systems
• Provide quality control and care of linen, supplies, and equipment
• Ensure compliance with the safety program, identify hazardous conditions, and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• Must have some knowledge of laundry
• 3 years previous housekeeping management or related experience
• Ability to directly supervise 20+ people:
• Computer knowledge
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
Mar 25, 2024
Full time
JOB SUMMARY
The Executive Housekeeper is responsible for the organization of cleanliness and maintenance on the property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep Cleaning, Laundry, and Public areas
• Communicate with guests in a professional, courteous, and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies, and procedures with staff
• Direct and evaluate the performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high-quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within the housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order, and other written paperwork systems
• Provide quality control and care of linen, supplies, and equipment
• Ensure compliance with the safety program, identify hazardous conditions, and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• Must have some knowledge of laundry
• 3 years previous housekeeping management or related experience
• Ability to directly supervise 20+ people:
• Computer knowledge
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality
Homewood Suites by Hilton New Orleans French Quarter, 317 N Rampart St, New Orleans, LA 70112, USA
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
Mar 25, 2024
Full time
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Golden 3301 Youngfield Service Road Golden , CO 80401 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management. Salary Range ($50,000-$60,000/yr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.
Apr 19, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Golden 3301 Youngfield Service Road Golden , CO 80401 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management. Salary Range ($50,000-$60,000/yr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.
ESSENTIAL JOB FUNCTIONS: Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member; ensures that all guest contact is courteous, informative and thorough; demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times; constantly seeks ways to improve friendly, helpful service and reduces customer wait time to positively impact department's customer service ratings; resolves customer issues promptly and courteously using FOCUS model and Service Recovery tools; understands, values, and supports the Harrah's mission statement; and serves as a Hotel representative and customer service role model for other employees. Maintains knowledge of Hotel, community, special events, promotions, and player programs; books restaurant/hotel/event reservations for Casino/Hotel guests; works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements; responsible for the accurate check-in and check-out of guests; ensures that rooms are clean prior to issuing keys; obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate); posts charges; settles folios for individuals, groups and due-outs; maintains an operating bank, renders bills and issues change; prepares blind drop and balances paperwork at shift end; follows safety and security guidelines; treats casino and hotel property with care; keeps work area neat and clean; ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Able to successfully complete training and cross-training, as well as able to perform other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor, and to complete additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations. QUALIFICATIONS: High school diploma or equivalent required. Superior customer service and interpersonal skills required. Professional appearance and demeanor required. Experience in data entry and dealing with the public required. Proficiency in Microsoft Word, Outlook, Excel, and LMS system knowledge preferred. Proficient in basic math skills. Prior knowledge in cashiering preferred. Know how to operate a computer and other office equipment. Must be able to read, write, speak and understand English. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to move in and around the Casino, Hotel and front desk areas through the entire shift, and be able to stand for long period of time. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds, and respond to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, and bar encoder. Must be able to tolerate areas containing second hand smoke. Must be able to get along with co-workers and work as a team. Must be able to respond calmly and handle many customer demands in a fast paced environment. Present a well-groomed appearance. Must be able to work with moderate noise level. Must be able to work flexible schedules including nights, weekends, and holidays as necessary.
Apr 18, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member; ensures that all guest contact is courteous, informative and thorough; demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times; constantly seeks ways to improve friendly, helpful service and reduces customer wait time to positively impact department's customer service ratings; resolves customer issues promptly and courteously using FOCUS model and Service Recovery tools; understands, values, and supports the Harrah's mission statement; and serves as a Hotel representative and customer service role model for other employees. Maintains knowledge of Hotel, community, special events, promotions, and player programs; books restaurant/hotel/event reservations for Casino/Hotel guests; works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements; responsible for the accurate check-in and check-out of guests; ensures that rooms are clean prior to issuing keys; obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate); posts charges; settles folios for individuals, groups and due-outs; maintains an operating bank, renders bills and issues change; prepares blind drop and balances paperwork at shift end; follows safety and security guidelines; treats casino and hotel property with care; keeps work area neat and clean; ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Able to successfully complete training and cross-training, as well as able to perform other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor, and to complete additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations. QUALIFICATIONS: High school diploma or equivalent required. Superior customer service and interpersonal skills required. Professional appearance and demeanor required. Experience in data entry and dealing with the public required. Proficiency in Microsoft Word, Outlook, Excel, and LMS system knowledge preferred. Proficient in basic math skills. Prior knowledge in cashiering preferred. Know how to operate a computer and other office equipment. Must be able to read, write, speak and understand English. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to move in and around the Casino, Hotel and front desk areas through the entire shift, and be able to stand for long period of time. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds, and respond to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, and bar encoder. Must be able to tolerate areas containing second hand smoke. Must be able to get along with co-workers and work as a team. Must be able to respond calmly and handle many customer demands in a fast paced environment. Present a well-groomed appearance. Must be able to work with moderate noise level. Must be able to work flexible schedules including nights, weekends, and holidays as necessary.
La Quinta Boston - Somerville
Somerville, Massachusetts
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Apr 18, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.