Harrah's New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including A full exterior and interior redevelopment & redesign A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans New culinary and hospitality offerings Improved, expanded and elevated gaming areas Additional development of the unoccupied area on the second floor of the casinoBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee Events Competitive Health BenefitsJOB SUMMARY: The Security Dispatcher receives telephone calls from other departments relative to customer safety problems and facility requests. Dispatchers coordinate with the appropriate Security and Facility personnel. ESSENTIAL JOB FUNCTIONS: Receives telephone calls from other departments relative to customer safety problems. Dispatches customer safety calls according to procedure via two-way radios. Responsible for documenting in a timely manner, all calls received and dispatched, including any follow-ups. Presents oneself as a credit to Harrah's and encourages others to do the same.QUALIFICATIONS: Must be at least 21 years old or older High School diploma or GED required. Personable telephone manner required. Previous FCC or telephone related experience preferred.PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to maneuver throughout all areas of casino. Must be able to lift up to 10 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist and grip items while working. Must be able to work indoors as well as outdoors. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.Gaming Permit: NON-KEY
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including A full exterior and interior redevelopment & redesign A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans New culinary and hospitality offerings Improved, expanded and elevated gaming areas Additional development of the unoccupied area on the second floor of the casinoBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee Events Competitive Health BenefitsJOB SUMMARY: The Security Dispatcher receives telephone calls from other departments relative to customer safety problems and facility requests. Dispatchers coordinate with the appropriate Security and Facility personnel. ESSENTIAL JOB FUNCTIONS: Receives telephone calls from other departments relative to customer safety problems. Dispatches customer safety calls according to procedure via two-way radios. Responsible for documenting in a timely manner, all calls received and dispatched, including any follow-ups. Presents oneself as a credit to Harrah's and encourages others to do the same.QUALIFICATIONS: Must be at least 21 years old or older High School diploma or GED required. Personable telephone manner required. Previous FCC or telephone related experience preferred.PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to maneuver throughout all areas of casino. Must be able to lift up to 10 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist and grip items while working. Must be able to work indoors as well as outdoors. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.Gaming Permit: NON-KEY
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.
Apr 07, 2024
Full time
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.