Starting pay: $10.50 plus tipsJOB SUMMARYResponsible for beverage service to guests in a timely manner to ensure a quality gaming experience.ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for taking beverage orders from guests and servers; preparing drinks correctly and returning orders in a timely manner. Selling cigarettes and various amenities and food to guests. Responsible for actively observing guest alcohol consumption, signs of possible intoxication and enforcing company policy and procedure regarding limitations. Responsible for developing and maintaining positive guest relations through helpful and interactive guest transactions. Responsible for, but not limited to, the following: stocking bar items, filling ice bins, emptying garbage, mopping floors, cleaning bar mats and coolers to keep them clean and orderly. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES Prior bartending experience preferred. Knowledge of bar equipment, alcohol laws and regulations Ability to maintain a calm and pleasant attitude in high stress situations. Ability to obtain and maintain a valid state gaming license. High School Diploma or GED equivalent preferred.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to lift up to 40 lbs. Ability to perform repetitive tasks. Ability to stand, lift, bend, push and twist intermittently. Work environment may include smoke and variable temperature, lighting and noise levels.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.Same Posting Description for Internal and External Candidates
Apr 18, 2024
Full time
Starting pay: $10.50 plus tipsJOB SUMMARYResponsible for beverage service to guests in a timely manner to ensure a quality gaming experience.ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for taking beverage orders from guests and servers; preparing drinks correctly and returning orders in a timely manner. Selling cigarettes and various amenities and food to guests. Responsible for actively observing guest alcohol consumption, signs of possible intoxication and enforcing company policy and procedure regarding limitations. Responsible for developing and maintaining positive guest relations through helpful and interactive guest transactions. Responsible for, but not limited to, the following: stocking bar items, filling ice bins, emptying garbage, mopping floors, cleaning bar mats and coolers to keep them clean and orderly. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES Prior bartending experience preferred. Knowledge of bar equipment, alcohol laws and regulations Ability to maintain a calm and pleasant attitude in high stress situations. Ability to obtain and maintain a valid state gaming license. High School Diploma or GED equivalent preferred.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to lift up to 40 lbs. Ability to perform repetitive tasks. Ability to stand, lift, bend, push and twist intermittently. Work environment may include smoke and variable temperature, lighting and noise levels.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.Same Posting Description for Internal and External Candidates
Harrah's New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including A full exterior and interior redevelopment & redesign A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans New culinary and hospitality offerings Improved, expanded and elevated gaming areas Additional development of the unoccupied area on the second floor of the casinoBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Beverage Server provides fast, friendly and courteous service to every customer, every time, while taking and serving cocktail orders.ESSENTIAL JOB FUNCTIONS: Provides beverage service to casino guests in designated gaming areas. Provides prompt, courteous beverage refreshment service to casino guests. Presents the drink order to the bartender and writes the check properly while waiting for drinks to be made. Presents the drinks to the guest, presents the check to the guest, accepts payment and gives change when necessary. Maintains a clean station at all times. Maintains accountability for all complimentary charges and cash receipts where applicable. Provides a great experience for every guest, every time, through courteous interaction. Keeps informed of continually changing promotional beverages, events and services. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED required. Must be at least 21 years of age. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must be able to present change correctly and have knowledge of guest charge procedures. Must be familiar with tray service and have knowledge of cocktail ingredients. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as volume of business increases. Must have mathematical ability including the ability to add and subtract. Ability to stand and walk for periods of up to 4 hours. Must have excellent customer service and communications skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to constantly lift and carry up to 15 pounds. Must be able to frequently reach above and below the shoulder. Must be able to continuously and quickly maneuver around assigned areas for an entire shift. Must have the dexterity to grip necessary items (glasses, pens, pads, garnishments, money, etc.). Must be able to stoop, bend and twist when serving cocktails. Must be able to garnish drinks appropriately. Must be able to tolerate area containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A Harrah's reserves the right to make changes to this job description whenever necessary.
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including A full exterior and interior redevelopment & redesign A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans New culinary and hospitality offerings Improved, expanded and elevated gaming areas Additional development of the unoccupied area on the second floor of the casinoBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Beverage Server provides fast, friendly and courteous service to every customer, every time, while taking and serving cocktail orders.ESSENTIAL JOB FUNCTIONS: Provides beverage service to casino guests in designated gaming areas. Provides prompt, courteous beverage refreshment service to casino guests. Presents the drink order to the bartender and writes the check properly while waiting for drinks to be made. Presents the drinks to the guest, presents the check to the guest, accepts payment and gives change when necessary. Maintains a clean station at all times. Maintains accountability for all complimentary charges and cash receipts where applicable. Provides a great experience for every guest, every time, through courteous interaction. Keeps informed of continually changing promotional beverages, events and services. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED required. Must be at least 21 years of age. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must be able to present change correctly and have knowledge of guest charge procedures. Must be familiar with tray service and have knowledge of cocktail ingredients. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as volume of business increases. Must have mathematical ability including the ability to add and subtract. Ability to stand and walk for periods of up to 4 hours. Must have excellent customer service and communications skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to constantly lift and carry up to 15 pounds. Must be able to frequently reach above and below the shoulder. Must be able to continuously and quickly maneuver around assigned areas for an entire shift. Must have the dexterity to grip necessary items (glasses, pens, pads, garnishments, money, etc.). Must be able to stoop, bend and twist when serving cocktails. Must be able to garnish drinks appropriately. Must be able to tolerate area containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A Harrah's reserves the right to make changes to this job description whenever necessary.
Responsible for beverage service to guests in a timely manner to ensure a quality gaming experience. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible to take beverage orders from guests, communicate orders accurately and deliver orders in a timely manner. Responsible for preparing drink orders when Bartender is not available. Responsible for actively observing guest alcohol consumption, signs of possible intoxication and enforcing company policy and procedure regarding limitations. Responsible for developing and maintaining positive guest relations through helpful and interactive guest transactions. Responsible for, but not limited to, the following: stocking bar items, filling ice bins, emptying garbage, mopping floors, cleaning bar mats and coolers to keep them clean and orderly. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES Prior Beverage/Food Serving experience preferred. Ability to maintain a calm and pleasant attitude in high stress situations. Ability to use all equipment associated with the position, including, but not limited to, hand-held radios/headsets, bar equipment, Micros, cash register. Ability to obtain and maintain a valid state gaming license. High School Diploma or GED equivalent preferred.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand and walk for long periods of time with intermittent breaks. Ability to lift up to 40 lbs. Ability to stand, lift, bend, push and twist intermittently. Work environment may include smoke and variable temperature, lighting and noise levels.
Apr 14, 2024
Full time
Responsible for beverage service to guests in a timely manner to ensure a quality gaming experience. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible to take beverage orders from guests, communicate orders accurately and deliver orders in a timely manner. Responsible for preparing drink orders when Bartender is not available. Responsible for actively observing guest alcohol consumption, signs of possible intoxication and enforcing company policy and procedure regarding limitations. Responsible for developing and maintaining positive guest relations through helpful and interactive guest transactions. Responsible for, but not limited to, the following: stocking bar items, filling ice bins, emptying garbage, mopping floors, cleaning bar mats and coolers to keep them clean and orderly. Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES Prior Beverage/Food Serving experience preferred. Ability to maintain a calm and pleasant attitude in high stress situations. Ability to use all equipment associated with the position, including, but not limited to, hand-held radios/headsets, bar equipment, Micros, cash register. Ability to obtain and maintain a valid state gaming license. High School Diploma or GED equivalent preferred.PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to stand and walk for long periods of time with intermittent breaks. Ability to lift up to 40 lbs. Ability to stand, lift, bend, push and twist intermittently. Work environment may include smoke and variable temperature, lighting and noise levels.
JOB SUMMARY: Responsible for providing friendly and excellent service to Caesars Entertainment guests. Prepares and pours drinks for customers and Beverage Servers. KEY JOB FUNCTIONS: Greets and welcomes all guests in a pleasant and professional manner, interacting in an upbeat and positive manner. Provides fast, efficient, courteous and professional service to casino guests, preparing drinks according to prescribed recipes Accurately handles all cash transactions; presents customer with bar receipt. Converts cash to coin for any customer playing the slot machines in the bar area. Prepares and pours drinks for the casino floor Beverage Servers according to prescribed recipes Adheres to department policy on number of orders and drinks to be served at one time. Monitors and coaches servers to assure they are utilizing proper 'Call Order?. Rings in all prepared drinks on register, following established procedures. Accounts for assigned bank, all money received and all transactions recorded during shift. Completes proper count sheets for money drop, closing impress, and slot banks. Keeps informed of new promotional beverage programs. Adheres to all posted department memos. Provides property information on current events, promotions and attractions to customers. Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions. Ensures the Casino bar is stocked with all supplies and liquor. Completes quarterly bar inventories Monitors guest consumption of alcohol and intervenes as needed according to guidelines (CARE). Checks for ID's according to Caesars policy Qualifications: EDUCATIONand/or EXPERIENCE: High School Diploma or equivalent preferred Minimum2 years experience required Must attend Caesars Entertainment Bartender School QUALIFICATIONS: Fluent and literate in English Ability to accurately handle cash Excellent communication skills Good math skills Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Ability to move around station quickly Ability to stand for eight hours Dexterity to operate cash register and to prepare drinks Must be able to lift up to 30 pounds Ability to bend, reach, squat Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY: Responsible for providing friendly and excellent service to Caesars Entertainment guests. Prepares and pours drinks for customers and Beverage Servers. KEY JOB FUNCTIONS: Greets and welcomes all guests in a pleasant and professional manner, interacting in an upbeat and positive manner. Provides fast, efficient, courteous and professional service to casino guests, preparing drinks according to prescribed recipes Accurately handles all cash transactions; presents customer with bar receipt. Converts cash to coin for any customer playing the slot machines in the bar area. Prepares and pours drinks for the casino floor Beverage Servers according to prescribed recipes Adheres to department policy on number of orders and drinks to be served at one time. Monitors and coaches servers to assure they are utilizing proper 'Call Order?. Rings in all prepared drinks on register, following established procedures. Accounts for assigned bank, all money received and all transactions recorded during shift. Completes proper count sheets for money drop, closing impress, and slot banks. Keeps informed of new promotional beverage programs. Adheres to all posted department memos. Provides property information on current events, promotions and attractions to customers. Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions. Ensures the Casino bar is stocked with all supplies and liquor. Completes quarterly bar inventories Monitors guest consumption of alcohol and intervenes as needed according to guidelines (CARE). Checks for ID's according to Caesars policy Qualifications: EDUCATIONand/or EXPERIENCE: High School Diploma or equivalent preferred Minimum2 years experience required Must attend Caesars Entertainment Bartender School QUALIFICATIONS: Fluent and literate in English Ability to accurately handle cash Excellent communication skills Good math skills Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Ability to move around station quickly Ability to stand for eight hours Dexterity to operate cash register and to prepare drinks Must be able to lift up to 30 pounds Ability to bend, reach, squat Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be at least 21 years of age. High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
JOB SUMMARY:Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be at least 21 years of age. High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
JOB SUMMARY: The Brew Brothers Bartender is responsible for providing superior service to both internal and external guests. The Bartender is also responsible for delivering excellent customer service to ensure our guests are afforded a remarkable experience. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible to take beverage orders from guests, prepare drinks correctly and return these orders in a timely manner. Responsible to enforce guest intoxication limitations and company policy and procedure regarding limitations Responsible for taking food orders from guests and delivering these orders to the guest when applicable. Responsible for developing and maintaining positive guest relations, including resolving minor guest disputes and ensuring the safety and security of all guests and employees. Responsible for the following: stock bar items, fill ice bins, replenish juice used at bars, empty garbage, mop floors, keep all areas including bar mats and coolers clean and orderly. Keep area in a clean and orderly manner Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. Must be able to stand, lift, bend, and twist as required PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: The Brew Brothers Bartender is responsible for providing superior service to both internal and external guests. The Bartender is also responsible for delivering excellent customer service to ensure our guests are afforded a remarkable experience. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible to take beverage orders from guests, prepare drinks correctly and return these orders in a timely manner. Responsible to enforce guest intoxication limitations and company policy and procedure regarding limitations Responsible for taking food orders from guests and delivering these orders to the guest when applicable. Responsible for developing and maintaining positive guest relations, including resolving minor guest disputes and ensuring the safety and security of all guests and employees. Responsible for the following: stock bar items, fill ice bins, replenish juice used at bars, empty garbage, mop floors, keep all areas including bar mats and coolers clean and orderly. Keep area in a clean and orderly manner Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. Must be able to stand, lift, bend, and twist as required PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Essential duties must be performed with or without reasonable accommodation.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
JOB SUMMARY Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. ESSENTIAL JOB FUNCTIONS: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
JOB SUMMARY Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. ESSENTIAL JOB FUNCTIONS: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
POSITION SUMMARYProvides the bar area with supplies and provides the bartender with items on request. Assuring that guests have a favorable experience.RESPONSIBILITIES Responsible to stock bar items daily. Responsible to fill ice bins as needed. Responsible to assume duties of bartender and beverage server during breaks. Empty garbage and mop floors. Ensure the safety and security of team members and guests. Always maintain a pleasant, friendly and welcoming attitude. Have complete knowledge of all events and promotional activities. Other duties as assigned.MISCELLANEOUS Ability to read, write and understand simple instructions. Knowledge of all bar equipment, regulations and gaming laws. Knowledge of sanitation and health department regulations for safe handling of alcohol. Knowledge of CO2 gauges. Ability to do assigned job duties in an interruptive environment under frequent time pressures. QUALIFICATIONS A high school diploma or GED equivalent is required. Six months of experience in beverage field. Able to obtain a state gaming licenses and Alcohol Beverage Control card. PHYSICAL DEMANDS & WORK ENVIRONMENT Walking/Standing 55% Bending/Lifting 40% (up to 75 lbs.) Sitting 5% Casino exposed to temperatures that may vary noise and bright lights. High rise hotel Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
POSITION SUMMARYProvides the bar area with supplies and provides the bartender with items on request. Assuring that guests have a favorable experience.RESPONSIBILITIES Responsible to stock bar items daily. Responsible to fill ice bins as needed. Responsible to assume duties of bartender and beverage server during breaks. Empty garbage and mop floors. Ensure the safety and security of team members and guests. Always maintain a pleasant, friendly and welcoming attitude. Have complete knowledge of all events and promotional activities. Other duties as assigned.MISCELLANEOUS Ability to read, write and understand simple instructions. Knowledge of all bar equipment, regulations and gaming laws. Knowledge of sanitation and health department regulations for safe handling of alcohol. Knowledge of CO2 gauges. Ability to do assigned job duties in an interruptive environment under frequent time pressures. QUALIFICATIONS A high school diploma or GED equivalent is required. Six months of experience in beverage field. Able to obtain a state gaming licenses and Alcohol Beverage Control card. PHYSICAL DEMANDS & WORK ENVIRONMENT Walking/Standing 55% Bending/Lifting 40% (up to 75 lbs.) Sitting 5% Casino exposed to temperatures that may vary noise and bright lights. High rise hotel Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.