Benefits Personal, Vacation, Sick Days & Paid Holidays Health, Dental, and Vision insurance; Company Paid Life insurance A 401(k) plan with company match. Maternity Leave Options, Short and Long Term Disability. Personal and Family Medical Leave. Employee Perks Program Tickets At Work/Ticket Monster - Discount Programs Free and Discounted Employee Meals Tuition Reimbursement In Facility Training/Inservice Programs Employee Assistance Program Free Will/Estate Preparation Services Free/Discounted Legal Services Program What You Will Do The Resident Concierge plays an important role in implementing an exceptional care experience to both current and newly admitted residents. This position coordinates important functions and information with the interdisciplinary team to communicate with the residents and their loved ones. Cadia is dedicated to providing the best care possible and that's where you come in. Who We Are Compassion and appreciation are at the heart of who we are. We act as an advocate for the resident but also for our employees. At Cadia Healthcare, we have built an environment where new ideas are encouraged . Our company culture is built on being supportive, working as a team and reaching our goals. Cadia is excited to have you continue your career with us! Major Responsibilities : Works closely with Nursing and Admissions in ensuring a smooth onboarding and warm welcome experience for newly admitted residents. Coordinates and communicates important information to residents' family or responsible party such as care plan schedule, dietary requests during admission. Facilitate customer service concerns and complaints for residents. Perform some nursing duties such as taking vital signs upon admission. Perform various front desk duties as needed. Requirements : Must possess a High School Diploma or equivalent. Valid CNA or GNA license in Mayland Must possess 2 years of experience in long term care setting Proficiency with MS Word and Excel is required
Apr 17, 2024
Full time
Benefits Personal, Vacation, Sick Days & Paid Holidays Health, Dental, and Vision insurance; Company Paid Life insurance A 401(k) plan with company match. Maternity Leave Options, Short and Long Term Disability. Personal and Family Medical Leave. Employee Perks Program Tickets At Work/Ticket Monster - Discount Programs Free and Discounted Employee Meals Tuition Reimbursement In Facility Training/Inservice Programs Employee Assistance Program Free Will/Estate Preparation Services Free/Discounted Legal Services Program What You Will Do The Resident Concierge plays an important role in implementing an exceptional care experience to both current and newly admitted residents. This position coordinates important functions and information with the interdisciplinary team to communicate with the residents and their loved ones. Cadia is dedicated to providing the best care possible and that's where you come in. Who We Are Compassion and appreciation are at the heart of who we are. We act as an advocate for the resident but also for our employees. At Cadia Healthcare, we have built an environment where new ideas are encouraged . Our company culture is built on being supportive, working as a team and reaching our goals. Cadia is excited to have you continue your career with us! Major Responsibilities : Works closely with Nursing and Admissions in ensuring a smooth onboarding and warm welcome experience for newly admitted residents. Coordinates and communicates important information to residents' family or responsible party such as care plan schedule, dietary requests during admission. Facilitate customer service concerns and complaints for residents. Perform some nursing duties such as taking vital signs upon admission. Perform various front desk duties as needed. Requirements : Must possess a High School Diploma or equivalent. Valid CNA or GNA license in Mayland Must possess 2 years of experience in long term care setting Proficiency with MS Word and Excel is required
DoubleTree by Hilton Manchester Downtown
Manchester, New Hampshire
Overview Hotel Night Auditor/Guest Service Agent -Part Time/Full Time You are invited to join our passionate hospitality team at the DoubleTree by Hilton Manchester Downtown. We are seeking an organized, dependable, and passionate candidate to fill our Night Auditor position. The shifts are 3 rd shift Friday, Saturday, and Sunday. If you are seeking full-time employment with full-time benefits we can add some second shift Guest Service Agent shifts. The primary functions of the Night Auditor are to provide personalized and empathetic service; to review, edit and balance the daily transactions of the hotel; appropriately distribute all reports generated during the day closing process; and to assist the Front Desk Manager with routine front desk functions, providing a safe, secure, and hospitable environment for all guest and employees to meet Hilton's excellent standards of service. Previous Hotel Font Desk experience is required. The DoubleTree Manchester is part of the Pyramid family of hotels. You will be part of a team that truly believes in the experience of both our guests AND our team members. Our full-time team members will be eligible for medical, dental, vision, life, and pet insurance as well as PTO and 7 Paid Holidays. In addition to traditional benefits, we offer these additional benefits to all team members; Hilton & Pyramid hotel discounts to you and to your friends and family, free meals when working, quarterly bonuses, monthly employee celebration CARE Rallies, exceptional holiday celebrations, and more. We want you to come for the job and stay for the exceptional culture and benefits. What are you waiting for? Apply now! Responsibilities Previous hotel night audit and/or hotel front desk experience is required. PIbea8a695170d-3702
Apr 15, 2024
Full time
Overview Hotel Night Auditor/Guest Service Agent -Part Time/Full Time You are invited to join our passionate hospitality team at the DoubleTree by Hilton Manchester Downtown. We are seeking an organized, dependable, and passionate candidate to fill our Night Auditor position. The shifts are 3 rd shift Friday, Saturday, and Sunday. If you are seeking full-time employment with full-time benefits we can add some second shift Guest Service Agent shifts. The primary functions of the Night Auditor are to provide personalized and empathetic service; to review, edit and balance the daily transactions of the hotel; appropriately distribute all reports generated during the day closing process; and to assist the Front Desk Manager with routine front desk functions, providing a safe, secure, and hospitable environment for all guest and employees to meet Hilton's excellent standards of service. Previous Hotel Font Desk experience is required. The DoubleTree Manchester is part of the Pyramid family of hotels. You will be part of a team that truly believes in the experience of both our guests AND our team members. Our full-time team members will be eligible for medical, dental, vision, life, and pet insurance as well as PTO and 7 Paid Holidays. In addition to traditional benefits, we offer these additional benefits to all team members; Hilton & Pyramid hotel discounts to you and to your friends and family, free meals when working, quarterly bonuses, monthly employee celebration CARE Rallies, exceptional holiday celebrations, and more. We want you to come for the job and stay for the exceptional culture and benefits. What are you waiting for? Apply now! Responsibilities Previous hotel night audit and/or hotel front desk experience is required. PIbea8a695170d-3702
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at Brookside Gardens, Somerville, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 12, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at Brookside Gardens, Somerville, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Headlands Coastal Lodge & Spa, located along the beautiful Oregon Coast in Pacific City, is looking for an individual with a hospitality heart who loves to s hare their sense of adventure, passion for the outdoors, love for the Oregon Coast and outstanding hospitality skills with our guests at Headlands Coastal Lodge and Spa. Who we are and what we stand for Headlands Coastal Lodge & Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Guests make themselves at home in one of 33 carefully appointed guest rooms or in a luxurious two- or three-bedroom cottage, each with a balcony and ocean view. Guests are encouraged to wander into Haystack Hall to experience the coastal vibe, and arrange for a beach bonfire, take a cooking class, make a spa appointment, or simply curl up in front of the welcoming fireplace. Our ideal candidate will enjoy working with a team committed to the highest levels of hospitality. Our accommodations provide a luxury experience Oregon style. We stand for and value a strong sense of community and support one another's interests. We are a creative and knowledgeable team, focused on building outside of the box rather than staying in bounds. We work hard and play hard resulting in a rhythm that keeps us in sync and always at our best. POSITION TITLE: Adventure Coach WHAT DOES SUCCESS LOOK LIKE Co-workers look to you as the expert on the area and feel confident in referring guests to you. The brand comes to life through the adventure experience. Guests know you by name. Guests learn unique and thoughtful information about our area and are excited to return and engage in activities. KEY ACCOUNTABILITIES Lead daily activities. Ensure each activity standard is delivered and guests learn something new about, area history, geology, geography, plant and animal life. Guests leave with unique, thoughtful, and interesting facts that they may not have known. Engage guests in the brand. Actively communicate with guests before their arrival and during their arrival to share opportunities for private, complimentary group and self-guided activities. Proactively determine the needs of each guest. Offer suggestions that fit their fitness level, time restraints, interests. Share insider tips. Assist guests in reservations for activities following the designated processes. Collaborate with the Adventure team r to create new, seasonal guest activities and experiences that exemplify the brand. Ensure adventure equipment is properly stored and guest ready at all times. Know the activities, unique history, flora and fauna of the Pacific City and North Coast area. Work as a team. Recognize when a team member may need support and lend a hand; welcome desk, housekeeping, Maintenance, Meridian. Support the lodge daily operations; answer calls, make reservations, deliver amenities, respond to guest requests, stock pantries, prepare for arriving guests, other tasks as needed. MEASURES OF SUCCESS Guests share the great experiences in the guest survey and mention you by name. Guest engagement goals are met. Your quarterly goals for learning about the area are met. VALUES IN ACTION Entrepreneurial Spirit - be curious. Have passion for delivering extraordinary guest experiences. Be an on-going learner. Grow expertise about the area and all it has to offer. Generosity - smile; make eye contact; share; say hello; recognize when guests may want more information and proactively share it to meet their needs. Humility - listen; encourage others' ideas. Agility - change course; collaborate; keep learning; pivot easily to meet guest needs or desires. Collaborate with team members and stakeholders on new ideas that create extraordinary guest experiences. Empathy - be available; listen; ask questions; Notice body language and social ques so you can respond to the needs of others. Optimism - develop strong relationships with co-workers and vendors. Finish daily tasks and pass down details for work in progress or not completed. Be on time and prepared. Be confident in your expertise and be open to tackling new things. Tenacity -Keep clear goals; try, try again. Be persistent; try different approaches. We care deeply about the wellbeing of our team members. Our full-time team members are eligible to receive our robust benefits package, including, but not limited to, medical (company pays 90% of premiums for employees and 25% for dependents), dental, vision, 401(k) with a match up to 4%, paid time off, and employee discounts. AND you get to work in Pacific City! Our location appeals to those who like small towns and enjoy the outdoors. We have miles of beaches to explore, trails to hike, oceans to surf and kayak, and fish to be caught! Compensation details: 18-22 Hourly Wage PI97f82e43f1-
Apr 12, 2024
Full time
Headlands Coastal Lodge & Spa, located along the beautiful Oregon Coast in Pacific City, is looking for an individual with a hospitality heart who loves to s hare their sense of adventure, passion for the outdoors, love for the Oregon Coast and outstanding hospitality skills with our guests at Headlands Coastal Lodge and Spa. Who we are and what we stand for Headlands Coastal Lodge & Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Guests make themselves at home in one of 33 carefully appointed guest rooms or in a luxurious two- or three-bedroom cottage, each with a balcony and ocean view. Guests are encouraged to wander into Haystack Hall to experience the coastal vibe, and arrange for a beach bonfire, take a cooking class, make a spa appointment, or simply curl up in front of the welcoming fireplace. Our ideal candidate will enjoy working with a team committed to the highest levels of hospitality. Our accommodations provide a luxury experience Oregon style. We stand for and value a strong sense of community and support one another's interests. We are a creative and knowledgeable team, focused on building outside of the box rather than staying in bounds. We work hard and play hard resulting in a rhythm that keeps us in sync and always at our best. POSITION TITLE: Adventure Coach WHAT DOES SUCCESS LOOK LIKE Co-workers look to you as the expert on the area and feel confident in referring guests to you. The brand comes to life through the adventure experience. Guests know you by name. Guests learn unique and thoughtful information about our area and are excited to return and engage in activities. KEY ACCOUNTABILITIES Lead daily activities. Ensure each activity standard is delivered and guests learn something new about, area history, geology, geography, plant and animal life. Guests leave with unique, thoughtful, and interesting facts that they may not have known. Engage guests in the brand. Actively communicate with guests before their arrival and during their arrival to share opportunities for private, complimentary group and self-guided activities. Proactively determine the needs of each guest. Offer suggestions that fit their fitness level, time restraints, interests. Share insider tips. Assist guests in reservations for activities following the designated processes. Collaborate with the Adventure team r to create new, seasonal guest activities and experiences that exemplify the brand. Ensure adventure equipment is properly stored and guest ready at all times. Know the activities, unique history, flora and fauna of the Pacific City and North Coast area. Work as a team. Recognize when a team member may need support and lend a hand; welcome desk, housekeeping, Maintenance, Meridian. Support the lodge daily operations; answer calls, make reservations, deliver amenities, respond to guest requests, stock pantries, prepare for arriving guests, other tasks as needed. MEASURES OF SUCCESS Guests share the great experiences in the guest survey and mention you by name. Guest engagement goals are met. Your quarterly goals for learning about the area are met. VALUES IN ACTION Entrepreneurial Spirit - be curious. Have passion for delivering extraordinary guest experiences. Be an on-going learner. Grow expertise about the area and all it has to offer. Generosity - smile; make eye contact; share; say hello; recognize when guests may want more information and proactively share it to meet their needs. Humility - listen; encourage others' ideas. Agility - change course; collaborate; keep learning; pivot easily to meet guest needs or desires. Collaborate with team members and stakeholders on new ideas that create extraordinary guest experiences. Empathy - be available; listen; ask questions; Notice body language and social ques so you can respond to the needs of others. Optimism - develop strong relationships with co-workers and vendors. Finish daily tasks and pass down details for work in progress or not completed. Be on time and prepared. Be confident in your expertise and be open to tackling new things. Tenacity -Keep clear goals; try, try again. Be persistent; try different approaches. We care deeply about the wellbeing of our team members. Our full-time team members are eligible to receive our robust benefits package, including, but not limited to, medical (company pays 90% of premiums for employees and 25% for dependents), dental, vision, 401(k) with a match up to 4%, paid time off, and employee discounts. AND you get to work in Pacific City! Our location appeals to those who like small towns and enjoy the outdoors. We have miles of beaches to explore, trails to hike, oceans to surf and kayak, and fish to be caught! Compensation details: 18-22 Hourly Wage PI97f82e43f1-
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 04, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.