University of Pittsburgh Medical Center
New Castle, Pennsylvania
Purpose: The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures.Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements.?Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines.?Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department.?Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Final candidates will be selected for a job title within the career ladder that reflects level of education, experience and manager discretion at time of offer Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit?s assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Apr 18, 2024
Full time
Purpose: The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures.Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements.?Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines.?Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department.?Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Final candidates will be selected for a job title within the career ladder that reflects level of education, experience and manager discretion at time of offer Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit?s assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by demonstrating professionalism, friendliness, sophistication and confidence. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves guest issues when they exist. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed. Performs various administrative functions as assigned. Provides a warm farewell and thanks guests for visiting. Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests' requests and questions in a professional manner. Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products. Recommends and up-sells services and products that fit the guests' needs. Ability to describe in an articulate manner the spa and salon offerings and their benefits and convert inquiries into booked appointments. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Maintains a clean, safe, stocked and well-organized work area. Follows proper opening and closing procedures. Assists in the training of new employees. Communicates all policies and procedures in a positive manner. Performs other duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent preferred. Previous call center or reservation booking experience preferred. Team player with strong organizational, customer service and interpersonal skills. Prior experience in Health Spa environment preferred. Able to handle multiple duties at once. Available to work varied hours and shifts. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by demonstrating professionalism, friendliness, sophistication and confidence. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves guest issues when they exist. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed. Performs various administrative functions as assigned. Provides a warm farewell and thanks guests for visiting. Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests' requests and questions in a professional manner. Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products. Recommends and up-sells services and products that fit the guests' needs. Ability to describe in an articulate manner the spa and salon offerings and their benefits and convert inquiries into booked appointments. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Maintains a clean, safe, stocked and well-organized work area. Follows proper opening and closing procedures. Assists in the training of new employees. Communicates all policies and procedures in a positive manner. Performs other duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent preferred. Previous call center or reservation booking experience preferred. Team player with strong organizational, customer service and interpersonal skills. Prior experience in Health Spa environment preferred. Able to handle multiple duties at once. Available to work varied hours and shifts. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Senior Living Communities
Pawleys Island, South Carolina
Find your new career with a team that makes a difference in senior's lives. Come see why The Lakes at Litchfield is certified as a Great Place to Work! Now accepting applications for a Part-time Concierge / Receptionist. Some weekends are required. Shifts are 12hr shifts from 8a-8p some half shifts available. Concierge is the 'face' of the community. This position is quite often the first contact for prospects, guests, and family members and supports sales efforts by effectively handling incoming sales calls, tours and walk-ins and provide a warm and welcoming experience for guests. The Concierge provides telephone and administrative support, as appropriate, for all departments in the community. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: The Concierge is the "Director of First Impressions" of the community and quite often the first contact for prospects, guests, and family members. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Technical Skills - Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average. Must demonstrate knowledge & frequent use of computers & Microsoft Office. Communication - Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data. Initiative - Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis. Flexibility - The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism. Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things Teamwork - Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion. Professionalism - Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company's Guiding Principles: o People First, Always o We Exist to Serve our Members o We Have a Responsibility to be Full
Apr 10, 2024
Full time
Find your new career with a team that makes a difference in senior's lives. Come see why The Lakes at Litchfield is certified as a Great Place to Work! Now accepting applications for a Part-time Concierge / Receptionist. Some weekends are required. Shifts are 12hr shifts from 8a-8p some half shifts available. Concierge is the 'face' of the community. This position is quite often the first contact for prospects, guests, and family members and supports sales efforts by effectively handling incoming sales calls, tours and walk-ins and provide a warm and welcoming experience for guests. The Concierge provides telephone and administrative support, as appropriate, for all departments in the community. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: The Concierge is the "Director of First Impressions" of the community and quite often the first contact for prospects, guests, and family members. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Technical Skills - Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average. Must demonstrate knowledge & frequent use of computers & Microsoft Office. Communication - Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data. Initiative - Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis. Flexibility - The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism. Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things Teamwork - Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion. Professionalism - Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company's Guiding Principles: o People First, Always o We Exist to Serve our Members o We Have a Responsibility to be Full
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
Join Our Community! Are you a healthcare professional interested in a career that provides plenty of opportunity for growth and development? If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierge, Seniors are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community. ANCC Magnet designated UPMC Passavant is currently hiring a Full-Time Patient and Family Concierge, Senior to support our Resource Pool at the McCandless location. The Patient and Family Concierge, Senior is a valued step in the UPMC Patient and Family Concierge career ladder, with opportunities for continued growth and advancement. Title and salary will be determined based upon education and patient care experience. Our Full-Time PFCs typically work 40 hours each week to cover daylight, evening, overnight, weekend, and holiday shifts. Hours may vary by unit. Candidates with prior patient care experience are highly preferred and encouraged to apply. Responsibilities: Destination Coord Responsibilities: Greet Hospital guests positively, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies. Use the personal computer and CRT for dissemination of patient information. Respect patient confidentiality. EVS Associate Responsibilities: Clean all assigned areas, following established procedures. Remove trash from all assigned areas/replenish supplies as needed. Make beds, following established cleaning procedures in all patient discharge rooms and on-call rooms as assigned. Inspect and ensure that all assigned areas are properly cleaned and in good repair, report problems to the supervisor. Transporter Responsibilities: Transport patients and adjunct equipment via prescribed vehicles between patient units, treatment centers, and their designated areas in a safe, timely, and accurate manner. Deliver supplies, equipment, and other materials to the patient units, and other designated areas in a safe, timely, and accurate manner. Record transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Report the status of transportation activities and abnormal activities to the manager in charge. Supply & Equipment Management Responsibilities: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support Responsibilities: Completes department administrative functions. Answers unit phones and transfers to appropriate staff. Prints report sheets. Enters and communicates physician orders timely and accurately. Distributes patient and unit mail. Checks crash carts including fire equipment and defibrillators as appropriate. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Orders and maintains CyraCom equipment. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Patient Care Support Responsibilities: Responds to call lights under Nursing Assistant/PCT direction. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Interacts and socializes with patients and assesses patient needs. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an equal opportunity employer. Minorities/Veterans/Individuals with Disabilities.
Apr 10, 2024
Full time
Join Our Community! Are you a healthcare professional interested in a career that provides plenty of opportunity for growth and development? If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierge, Seniors are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community. ANCC Magnet designated UPMC Passavant is currently hiring a Full-Time Patient and Family Concierge, Senior to support our Resource Pool at the McCandless location. The Patient and Family Concierge, Senior is a valued step in the UPMC Patient and Family Concierge career ladder, with opportunities for continued growth and advancement. Title and salary will be determined based upon education and patient care experience. Our Full-Time PFCs typically work 40 hours each week to cover daylight, evening, overnight, weekend, and holiday shifts. Hours may vary by unit. Candidates with prior patient care experience are highly preferred and encouraged to apply. Responsibilities: Destination Coord Responsibilities: Greet Hospital guests positively, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies. Use the personal computer and CRT for dissemination of patient information. Respect patient confidentiality. EVS Associate Responsibilities: Clean all assigned areas, following established procedures. Remove trash from all assigned areas/replenish supplies as needed. Make beds, following established cleaning procedures in all patient discharge rooms and on-call rooms as assigned. Inspect and ensure that all assigned areas are properly cleaned and in good repair, report problems to the supervisor. Transporter Responsibilities: Transport patients and adjunct equipment via prescribed vehicles between patient units, treatment centers, and their designated areas in a safe, timely, and accurate manner. Deliver supplies, equipment, and other materials to the patient units, and other designated areas in a safe, timely, and accurate manner. Record transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Report the status of transportation activities and abnormal activities to the manager in charge. Supply & Equipment Management Responsibilities: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support Responsibilities: Completes department administrative functions. Answers unit phones and transfers to appropriate staff. Prints report sheets. Enters and communicates physician orders timely and accurately. Distributes patient and unit mail. Checks crash carts including fire equipment and defibrillators as appropriate. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Orders and maintains CyraCom equipment. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Patient Care Support Responsibilities: Responds to call lights under Nursing Assistant/PCT direction. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Interacts and socializes with patients and assesses patient needs. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an equal opportunity employer. Minorities/Veterans/Individuals with Disabilities.
Job Summary: As a Concierge at our hospitality-focused senior living community, you are the first point of contact for residents and their families. Your role is to provide exemplary customer service, assistance, and information to ensure a seamless and enjoyable experience for our residents. This multifaceted position encompasses valet parking, reservation bookings, information dissemination, arranging transportation, and more. Key Responsibilities: Front Desk Reception: Greet residents and visitors with a warm and welcoming attitude. Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner. Concierge Services: Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved. Manage parking reservations and ensure a smooth parking experience. Handle reservation requests for various services, including dining reservations, transportation, and recreational activities. Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction. Provide accurate information on community amenities, services, and local attractions. Keep residents informed of community events, activities, and announcements. Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed. Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services. Handle package deliveries, assist with groceries, and coordinate with courier services. Manage RSVPs, event logistics, and resident participation for in-house events. Problem Resolution: Address resident concerns, inquiries, or issues with professionalism and a customer-first approach. Collaborate with the management team to resolve more complex problems. Qualifications: High school diploma or equivalent; additional training or certification in hospitality is a plus. Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using computer systems and reservations software. Knowledge of local services, attractions, and resources. Ability to work a flexible schedule, including evenings, weekends, and holidays. Join our team and be a central part of creating a welcoming and accommodating atmosphere for our residents & community. If you have a passion for providing exceptional customer service, a knack for making reservations, and a commitment to ensuring the comfort and satisfaction of our residents, we encourage you to apply for the Concierge position. Powered by JazzHR
Apr 08, 2024
Full time
Job Summary: As a Concierge at our hospitality-focused senior living community, you are the first point of contact for residents and their families. Your role is to provide exemplary customer service, assistance, and information to ensure a seamless and enjoyable experience for our residents. This multifaceted position encompasses valet parking, reservation bookings, information dissemination, arranging transportation, and more. Key Responsibilities: Front Desk Reception: Greet residents and visitors with a warm and welcoming attitude. Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner. Concierge Services: Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved. Manage parking reservations and ensure a smooth parking experience. Handle reservation requests for various services, including dining reservations, transportation, and recreational activities. Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction. Provide accurate information on community amenities, services, and local attractions. Keep residents informed of community events, activities, and announcements. Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed. Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services. Handle package deliveries, assist with groceries, and coordinate with courier services. Manage RSVPs, event logistics, and resident participation for in-house events. Problem Resolution: Address resident concerns, inquiries, or issues with professionalism and a customer-first approach. Collaborate with the management team to resolve more complex problems. Qualifications: High school diploma or equivalent; additional training or certification in hospitality is a plus. Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using computer systems and reservations software. Knowledge of local services, attractions, and resources. Ability to work a flexible schedule, including evenings, weekends, and holidays. Join our team and be a central part of creating a welcoming and accommodating atmosphere for our residents & community. If you have a passion for providing exceptional customer service, a knack for making reservations, and a commitment to ensuring the comfort and satisfaction of our residents, we encourage you to apply for the Concierge position. Powered by JazzHR
Eastside Bond Apartments - McKinney Properties
Pittsburgh, Pennsylvania
Concierge Opening for Part-Time overnight weekend Concierge position for a Luxury Mixed-Use Residential & Commercial Community. Job Summary The Concierge is responsible to serve as the first point of contact for residents, guests and prospective residents in a luxury apartment community. Individual should have strong organizational and communication skills dealing with residents and staff members. Job Description The primary responsibilities of the position include: R esponsible for meeting, greeting and directing residents and guests Verify and record visitor information Answer calls professionally and assist callers with directions or instructions for the building Receive and process incoming and outgoing laundry, shipments and/or mail/packages Monitor lobby traffic and alert residents to arriving guests and deliveries Keep the communal areas tidy and provide a security presence on-site Maintain logbooks for visitors and contractors Observe camera system for suspicious activity Report any maintenance concerns for repairs of available apartments, model apartment, clubhouse or common areas to the maintenance staff Assist in clean-up of resident functions Represent the community in a professional manner at all times on and off the property Compliance with all company, federal, state and local safety rules Immediately report all unsafe conditions Respond immediately to spills and slippery conditions Any and all duties associated with the successful operation of the property Requirements Strong interpersonal skills, as this job requires frequent interaction and communication with building residents and guests Proficient with a computer May be required to work other overnight shifts as needed Other Requirements While performing the duties of this job, the employee will need to travel from floor to floor and will need to travel outside between buildings in varying outdoor weather conditions. The employee will also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly be required to communicate effectively with others. Occasional lifting may be required. EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, gender identity, sexual orientation, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Apr 07, 2024
Full time
Concierge Opening for Part-Time overnight weekend Concierge position for a Luxury Mixed-Use Residential & Commercial Community. Job Summary The Concierge is responsible to serve as the first point of contact for residents, guests and prospective residents in a luxury apartment community. Individual should have strong organizational and communication skills dealing with residents and staff members. Job Description The primary responsibilities of the position include: R esponsible for meeting, greeting and directing residents and guests Verify and record visitor information Answer calls professionally and assist callers with directions or instructions for the building Receive and process incoming and outgoing laundry, shipments and/or mail/packages Monitor lobby traffic and alert residents to arriving guests and deliveries Keep the communal areas tidy and provide a security presence on-site Maintain logbooks for visitors and contractors Observe camera system for suspicious activity Report any maintenance concerns for repairs of available apartments, model apartment, clubhouse or common areas to the maintenance staff Assist in clean-up of resident functions Represent the community in a professional manner at all times on and off the property Compliance with all company, federal, state and local safety rules Immediately report all unsafe conditions Respond immediately to spills and slippery conditions Any and all duties associated with the successful operation of the property Requirements Strong interpersonal skills, as this job requires frequent interaction and communication with building residents and guests Proficient with a computer May be required to work other overnight shifts as needed Other Requirements While performing the duties of this job, the employee will need to travel from floor to floor and will need to travel outside between buildings in varying outdoor weather conditions. The employee will also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly be required to communicate effectively with others. Occasional lifting may be required. EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, gender identity, sexual orientation, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a Concierge, you will provide exceptional customer service to patients, their families, volunteers, and other hospice house visitors. You will be responsible for ensuring that all guests feel welcome and comfortable in the hospice house and are provided with the information and assistance they need. You will work closely with the clinical team to ensure that the needs of the patients and families are met. I. QUALIFICATIONS High school diploma or equivalent. Experience in customer service, preferably in a healthcare setting. An active CNA License is a plus Ability to communicate effectively with patients, families, and visitors. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive information. Proficient in Google Suite and other computer applications. Ability to work independently and as part of a team. Compassionate and empathetic. Maintain ServSafe certification. Willingness to work flexible hours, including weekends and holidays. Valid driver's license. II. RESPONSIBILITIES Welcome and greet patients, families, visitors, and volunteers to the hospice house in a warm and friendly manner. Provide information about the hospice house and its services to patients, families, and visitors. Respond to inquiries promptly and professionally, either in person, by phone, or via email. Answer phone calls and direct them to the appropriate person or department. Schedule and coordinate appointments and meetings for patients, families, and visitors. Take reservation requests for respite stays, guest rooms, special events, and other amenities. Assist with admissions and discharges of patients. Communicate with the clinical team regarding patient and family needs and requests. Collaborate with other departments within the hospice house to ensure smooth operations. Serve and/or deliver food in accordance with current federal, state, and local standards and guidelines and our established policies and procedures. Assist with meal service for patients and visitors, including picking up and delivering meals from contracted vendors as needed. Demonstrate infection control and sanitation knowledge concerning food temperatures, hand hygiene, gloves use, and dating food items. Process mail and packages that are delivered and process outgoing packages. Organize and maintain the reception area, including keeping brochures and other materials stocked and organized. Assist with administrative tasks such as filing, scanning, and copying. Provide other Concierge Services as requested. Assist with special projects as needed. Ensure HIPAA compliance and resident confidentiality. III. JOB CONDITIONS The job requires the ability to: Be available at all times during operating hours and for emergency situations. Participate in physical activity. Work for extended periods of time while standing and being involved in physical activity. Perform moderate lifting. Do extensive bending, lifting, and standing regularly. IV. ORIENTATION AND TRAINING Dozoretz Hospice House of Hampton Roads will provide orientation and training, as necessary, to assist the applicant in performing the responsibilities listed above. Trainings may be in-house, or outside seminars. Evidence of orientation and training will become part of the personnel file. V. ACCOUNTABILITY Reports directly to the Concierge Services Coordinator Works cooperatively with all members of the Interdisciplinary Team
Apr 03, 2024
Full time
As a Concierge, you will provide exceptional customer service to patients, their families, volunteers, and other hospice house visitors. You will be responsible for ensuring that all guests feel welcome and comfortable in the hospice house and are provided with the information and assistance they need. You will work closely with the clinical team to ensure that the needs of the patients and families are met. I. QUALIFICATIONS High school diploma or equivalent. Experience in customer service, preferably in a healthcare setting. An active CNA License is a plus Ability to communicate effectively with patients, families, and visitors. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive information. Proficient in Google Suite and other computer applications. Ability to work independently and as part of a team. Compassionate and empathetic. Maintain ServSafe certification. Willingness to work flexible hours, including weekends and holidays. Valid driver's license. II. RESPONSIBILITIES Welcome and greet patients, families, visitors, and volunteers to the hospice house in a warm and friendly manner. Provide information about the hospice house and its services to patients, families, and visitors. Respond to inquiries promptly and professionally, either in person, by phone, or via email. Answer phone calls and direct them to the appropriate person or department. Schedule and coordinate appointments and meetings for patients, families, and visitors. Take reservation requests for respite stays, guest rooms, special events, and other amenities. Assist with admissions and discharges of patients. Communicate with the clinical team regarding patient and family needs and requests. Collaborate with other departments within the hospice house to ensure smooth operations. Serve and/or deliver food in accordance with current federal, state, and local standards and guidelines and our established policies and procedures. Assist with meal service for patients and visitors, including picking up and delivering meals from contracted vendors as needed. Demonstrate infection control and sanitation knowledge concerning food temperatures, hand hygiene, gloves use, and dating food items. Process mail and packages that are delivered and process outgoing packages. Organize and maintain the reception area, including keeping brochures and other materials stocked and organized. Assist with administrative tasks such as filing, scanning, and copying. Provide other Concierge Services as requested. Assist with special projects as needed. Ensure HIPAA compliance and resident confidentiality. III. JOB CONDITIONS The job requires the ability to: Be available at all times during operating hours and for emergency situations. Participate in physical activity. Work for extended periods of time while standing and being involved in physical activity. Perform moderate lifting. Do extensive bending, lifting, and standing regularly. IV. ORIENTATION AND TRAINING Dozoretz Hospice House of Hampton Roads will provide orientation and training, as necessary, to assist the applicant in performing the responsibilities listed above. Trainings may be in-house, or outside seminars. Evidence of orientation and training will become part of the personnel file. V. ACCOUNTABILITY Reports directly to the Concierge Services Coordinator Works cooperatively with all members of the Interdisciplinary Team
We are Resort Lifestyle Communities, a family-owned company established over twenty years ago. We specialize in providing all-inclusive, independent, resort-style 55-and-over senior living Retirement Communities all across the nation. Our Home Office is based out of Lincoln, Nebraska and we are rapidly growing and expanding! Resort Lifestyle Communities is seeking a dynamic couple or two person team to lead and manage one of our Independent Living Retirement Communities. This role is strategically designed for a domestic couple or two person team who will serve from the heart while living on-site providing management and leadership oversight of the Community. As the Community Managers you will achieve and maintain the Community's three primary goals: Happy Residents, Full Building Occupancy and On-Budget Operations. You will establish and maintain an employee focus of providing outstanding hospitality services for residents, their families and guests. Qualifications: You are a couple or two person team with a calling to work with the senior population. You are willing and able to relocate to one of our established communities where you will live on-site at the community, and find joy in being a neighbor to the residents at the community in which you live and work. You believe the two of you balance each other's experiences, strengths and weaknesses. You have excellent public relations and marketing skills and the ability to successfully manage a retirement community including all aspects of operations. You have proven experience in sales, with a track record of achieving and exceeding sales goals. You have the experience and ability to manage a budget and interpret data from financial and performance reports, and make good business decisions based on this information You both are proficient in the use of computers and various systems including, but not limited to: Microsoft Outlook, Word and Excel and the ability to quickly learn new systems. You both have a passion to lead and possess previous experience hiring, training, coaching, and managing a team of 20+ employees. You have a proven success in recruiting, organizing, training, evaluating and motivating a team. Responsibilities: Responsible for the ongoing growth and management of the Retirement Community, including all aspects of operations, sales management, budget, and Resident and Employee relations. Respond to emergency calls from Residents and take appropriate action as needed. Ensure the continuous operation of the Community and perform any staff duties necessary for coverage. Establish and maintain an enriching and secure environment for the benefit of the Residents. Supervise the Community's Leadership Team: Executive Chef, Sales Leader, Activities Director, Dining Room Supervisor, and Lead Concierge and team members to include Maintenance Technician, Sous Chef, Concierges, Servers, Kitchen Helpers, Housekeepers and Shuttle Bus Driver. You will focus on the following initiatives: Occupancy, Budget, Community Relations, Resident Satisfaction, Emergency Response, Culinary and Dining, Resident Activities, Housekeeping, Maintenance, Transportation and overall operation of the community while being supported by a team in the field that specializes in each sector of the organization. Benefits: Compensation: The salary for this position is $120,000 a year per couple, along with many other great perks. You will live in an apartment at the community (on-site living). You can enjoy the delicious meals that are served by the Culinary and Dining Team. As a valued Employee, you can get access to your earned income when you need it with OnDemand Pay. You will have robust benefits to choose from and receive $1,184 ($592 each) per month from our company to apply towards any benefit(s) you select, including: Health, Dental, and Vision Insurance Life Insurance Short Term and/or Long Term Disability Health Savings Account (HSA), Medical Flexible Spending Account (FSA), Dependent Care (FSA) and Lifestyle Spending Account (LSA). Accident Insurance and Hospital Indemnity Legal and Identity Theft Insurance You will receive a 401(k) with a generous employer match. You will be supported by a team in the field that specializes in each sector of the organization. Interested in this Couples' position? You must both apply by filling out separate applications and our Talent Acquisition Team will be in touch soon! EOE/ADA
Apr 16, 2024
Full time
We are Resort Lifestyle Communities, a family-owned company established over twenty years ago. We specialize in providing all-inclusive, independent, resort-style 55-and-over senior living Retirement Communities all across the nation. Our Home Office is based out of Lincoln, Nebraska and we are rapidly growing and expanding! Resort Lifestyle Communities is seeking a dynamic couple or two person team to lead and manage one of our Independent Living Retirement Communities. This role is strategically designed for a domestic couple or two person team who will serve from the heart while living on-site providing management and leadership oversight of the Community. As the Community Managers you will achieve and maintain the Community's three primary goals: Happy Residents, Full Building Occupancy and On-Budget Operations. You will establish and maintain an employee focus of providing outstanding hospitality services for residents, their families and guests. Qualifications: You are a couple or two person team with a calling to work with the senior population. You are willing and able to relocate to one of our established communities where you will live on-site at the community, and find joy in being a neighbor to the residents at the community in which you live and work. You believe the two of you balance each other's experiences, strengths and weaknesses. You have excellent public relations and marketing skills and the ability to successfully manage a retirement community including all aspects of operations. You have proven experience in sales, with a track record of achieving and exceeding sales goals. You have the experience and ability to manage a budget and interpret data from financial and performance reports, and make good business decisions based on this information You both are proficient in the use of computers and various systems including, but not limited to: Microsoft Outlook, Word and Excel and the ability to quickly learn new systems. You both have a passion to lead and possess previous experience hiring, training, coaching, and managing a team of 20+ employees. You have a proven success in recruiting, organizing, training, evaluating and motivating a team. Responsibilities: Responsible for the ongoing growth and management of the Retirement Community, including all aspects of operations, sales management, budget, and Resident and Employee relations. Respond to emergency calls from Residents and take appropriate action as needed. Ensure the continuous operation of the Community and perform any staff duties necessary for coverage. Establish and maintain an enriching and secure environment for the benefit of the Residents. Supervise the Community's Leadership Team: Executive Chef, Sales Leader, Activities Director, Dining Room Supervisor, and Lead Concierge and team members to include Maintenance Technician, Sous Chef, Concierges, Servers, Kitchen Helpers, Housekeepers and Shuttle Bus Driver. You will focus on the following initiatives: Occupancy, Budget, Community Relations, Resident Satisfaction, Emergency Response, Culinary and Dining, Resident Activities, Housekeeping, Maintenance, Transportation and overall operation of the community while being supported by a team in the field that specializes in each sector of the organization. Benefits: Compensation: The salary for this position is $120,000 a year per couple, along with many other great perks. You will live in an apartment at the community (on-site living). You can enjoy the delicious meals that are served by the Culinary and Dining Team. As a valued Employee, you can get access to your earned income when you need it with OnDemand Pay. You will have robust benefits to choose from and receive $1,184 ($592 each) per month from our company to apply towards any benefit(s) you select, including: Health, Dental, and Vision Insurance Life Insurance Short Term and/or Long Term Disability Health Savings Account (HSA), Medical Flexible Spending Account (FSA), Dependent Care (FSA) and Lifestyle Spending Account (LSA). Accident Insurance and Hospital Indemnity Legal and Identity Theft Insurance You will receive a 401(k) with a generous employer match. You will be supported by a team in the field that specializes in each sector of the organization. Interested in this Couples' position? You must both apply by filling out separate applications and our Talent Acquisition Team will be in touch soon! EOE/ADA
JOB SUMMARY:Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards, Special Events, Charter and Hotel operations. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players Significant amount of time customer facing; participating in special events and social functions Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery Establishes, coordinates, and leads both on and off-property VIP events Handles difficult guests and situations in a calm, professional and prudent manner Fully empowered with comping authority Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Responds to and consistently meets the needs of internal clients Supports and cultivates new ideas and methods to deliver business solutions Identifies ways to increase efficiencies or improve product or service Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events Develops skills to handle increasingly complex matters Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Politely gives consistent, timely and accurate information and finds answer when unsure Adhere to regulatory, departmental and company policies/procedures in an ethical mannerPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Ability to maintain strict confidentiality relative to financial data and casino policies. Quarterly review of benchmarks and measureable objectives. Management abilities demonstrated in Player Development department, promotions and special events. Ability to work variable shifts and locations on and off property. Public relations and customer service skills. Maintaining interpersonal working relationships amongst all personnel. Oral and written communication skills, including the ability to effectively communicate to large groups of people. Ability and willingness to assume overall responsibility relative to the guidelines provided. Management of performance goals through SMART program and other measurable objectives Effective relationships with Host Team, VIP Operations, Caesars Rewards and Player Development. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to analyze and interpret departmental needs and results. While performing the duties of this job, the employee is required to stand; walk, handle to reach objects, reach with hands and arms; talk, and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individual must be able to meet the attendance guidelines for the needs of the position. Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. Required to respond to concerns and complaints of internal and external guests. Must be continuously proactive in ensuring the highest level of customer satisfaction through Family Style Service. EDUCATION PREFERRED: Bachelor's Degree in Marketing or Business preferred. Communications, Hospitality or related field or equivalent experience and one year of supervisory/management experience. Familiar with casino special events and promotions. Individual must be able to speak, read and write in English with the ability to communicate clearly and effectively to internal and external guests. Bi-lingual capabilities desired. Ability to read, to read, interpret and analyze information, instructions and financial data. Ability to respond to common inquiries or complaints from guests, team members, or regulatory agencies. Ability to logically and independently plan, organize, and bring tasks to completion. Possess and display excellent analytical, problem-solving, critical thinking and decision-making skills with ability to apply common sense to resolve problems involving variables. WORKING ENVIRONMENT AND CONDITIONS Primary location on the Casino Floor. This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and high noise level. Equipment AND TOOLS Computer, cell phone, SMART programming, LMS Hotel Program. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Apr 14, 2024
Full time
JOB SUMMARY:Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards, Special Events, Charter and Hotel operations. EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players Significant amount of time customer facing; participating in special events and social functions Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery Establishes, coordinates, and leads both on and off-property VIP events Handles difficult guests and situations in a calm, professional and prudent manner Fully empowered with comping authority Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Responds to and consistently meets the needs of internal clients Supports and cultivates new ideas and methods to deliver business solutions Identifies ways to increase efficiencies or improve product or service Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keeps track of existing products/services and/or progress on new initiatives Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events Develops skills to handle increasingly complex matters Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Politely gives consistent, timely and accurate information and finds answer when unsure Adhere to regulatory, departmental and company policies/procedures in an ethical mannerPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Ability to maintain strict confidentiality relative to financial data and casino policies. Quarterly review of benchmarks and measureable objectives. Management abilities demonstrated in Player Development department, promotions and special events. Ability to work variable shifts and locations on and off property. Public relations and customer service skills. Maintaining interpersonal working relationships amongst all personnel. Oral and written communication skills, including the ability to effectively communicate to large groups of people. Ability and willingness to assume overall responsibility relative to the guidelines provided. Management of performance goals through SMART program and other measurable objectives Effective relationships with Host Team, VIP Operations, Caesars Rewards and Player Development. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. PHYSICAL DEMANDS & WORK ENVIRONMENT Ability to analyze and interpret departmental needs and results. While performing the duties of this job, the employee is required to stand; walk, handle to reach objects, reach with hands and arms; talk, and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individual must be able to meet the attendance guidelines for the needs of the position. Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. Required to respond to concerns and complaints of internal and external guests. Must be continuously proactive in ensuring the highest level of customer satisfaction through Family Style Service. EDUCATION PREFERRED: Bachelor's Degree in Marketing or Business preferred. Communications, Hospitality or related field or equivalent experience and one year of supervisory/management experience. Familiar with casino special events and promotions. Individual must be able to speak, read and write in English with the ability to communicate clearly and effectively to internal and external guests. Bi-lingual capabilities desired. Ability to read, to read, interpret and analyze information, instructions and financial data. Ability to respond to common inquiries or complaints from guests, team members, or regulatory agencies. Ability to logically and independently plan, organize, and bring tasks to completion. Possess and display excellent analytical, problem-solving, critical thinking and decision-making skills with ability to apply common sense to resolve problems involving variables. WORKING ENVIRONMENT AND CONDITIONS Primary location on the Casino Floor. This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and high noise level. Equipment AND TOOLS Computer, cell phone, SMART programming, LMS Hotel Program. NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.