JOB SUMMARY: Perform the duties of greeting, serving, and waiting on customers who were invited to dine at a banquet function. Must be 21 or older. KEY JOB FUNCTIONS: Ability to clean and stock areas. Acknowledge, greet and converse in English with customers. Ability to read and write in English. Respond to visual and oral signals. Ability to tolerate areas containing secondary smoke. To be able to make change accurately. Physical dexterity to carry and to remove dishes, deliver food, and assist in seating guest. To be able to carry large trays with a minimum of six dinners on it. Demonstrate the willingness to be a team player. Must be able to work flexible schedules, that include nights, weekends and holidays. Must be able to move/ carry tables and chairs push carts down or up a ramp and whatever else the job entails. Be able to work in all kinds of weather hot or cold, indoors and outdoors. Ability to continually stand and walk entire shift. To give friendly and excellent service. Wash our own silverware and utensils bring back, rolling of tables, stack chairs and what ever else is needed to get the job done. EXPERIENCE/QUALIFICATIONS: 1 years' experience, must be 21 and older, Health Card, Alcohol Awareness Card PHYSICAL & MENTAL DEMANDS: Dexterity to utilize tools, Bright lights, Work in hot or cold temperatures, Walk Entire Shift, Maneuver in confined spaces, Dusty environment, Walk up and down stairs, Guest Contact, Reach, Bend, Stoop, Twist, Hear, Tolerate high noise areas, Speak/Read/Write/Understand English, Work in outdoor weather conditions (hot/cold), Work flexible schedules, Work in second-hand smoke environment, Push/Pull up to 100 pounds, Lift up to 50 pounds
Apr 14, 2024
Full time
JOB SUMMARY: Perform the duties of greeting, serving, and waiting on customers who were invited to dine at a banquet function. Must be 21 or older. KEY JOB FUNCTIONS: Ability to clean and stock areas. Acknowledge, greet and converse in English with customers. Ability to read and write in English. Respond to visual and oral signals. Ability to tolerate areas containing secondary smoke. To be able to make change accurately. Physical dexterity to carry and to remove dishes, deliver food, and assist in seating guest. To be able to carry large trays with a minimum of six dinners on it. Demonstrate the willingness to be a team player. Must be able to work flexible schedules, that include nights, weekends and holidays. Must be able to move/ carry tables and chairs push carts down or up a ramp and whatever else the job entails. Be able to work in all kinds of weather hot or cold, indoors and outdoors. Ability to continually stand and walk entire shift. To give friendly and excellent service. Wash our own silverware and utensils bring back, rolling of tables, stack chairs and what ever else is needed to get the job done. EXPERIENCE/QUALIFICATIONS: 1 years' experience, must be 21 and older, Health Card, Alcohol Awareness Card PHYSICAL & MENTAL DEMANDS: Dexterity to utilize tools, Bright lights, Work in hot or cold temperatures, Walk Entire Shift, Maneuver in confined spaces, Dusty environment, Walk up and down stairs, Guest Contact, Reach, Bend, Stoop, Twist, Hear, Tolerate high noise areas, Speak/Read/Write/Understand English, Work in outdoor weather conditions (hot/cold), Work flexible schedules, Work in second-hand smoke environment, Push/Pull up to 100 pounds, Lift up to 50 pounds
JOB SUMMARY:Responsible for providing friendly, excellent service to every customer who approaches the bar. Also responsible for preparing and pouring drinks for customers and cocktail servers. ESSENTIAL JOB FUNCTIONS: Serves alcoholic beverages within department and state liquor law guidelines. Prepares ordered drinks with proper portions and ingredients in accordance to company policies. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change following all company policies. Maintains a respectful control over guests at all times. Monitors guests consumption of alcoholic beverages and intervenes as necessary following C.A.R.E. guidelines. ADDITIONAL JOB DUTIES: Maintains a clean, organized and fully stocked area in accordance to company policies. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 18 years of age. Bartending certification preferred. Qualifications:QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of operating cash register and bar equipment is required. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. Must have speed and accuracy in order to maintain maximum efficiency. Must have a sense of urgency and react to changing business demands. Must be flexible with schedule based on business demands and coverage including but not limited to working swing shift hours or grave shift hours. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 50 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull, and carry bar stock to and from refrigerators and cabinets. Must be able to reach across the width of the bar to serve guests. Must be able to complete required paperwork for cash transactions. Must be able to operate the following equipment including, but not limited to: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pour equipment, knives, coffee machines, frozen drink machines, ice tea machines and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Apr 18, 2024
Full time
JOB SUMMARY:Responsible for providing friendly, excellent service to every customer who approaches the bar. Also responsible for preparing and pouring drinks for customers and cocktail servers. ESSENTIAL JOB FUNCTIONS: Serves alcoholic beverages within department and state liquor law guidelines. Prepares ordered drinks with proper portions and ingredients in accordance to company policies. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change following all company policies. Maintains a respectful control over guests at all times. Monitors guests consumption of alcoholic beverages and intervenes as necessary following C.A.R.E. guidelines. ADDITIONAL JOB DUTIES: Maintains a clean, organized and fully stocked area in accordance to company policies. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 18 years of age. Bartending certification preferred. Qualifications:QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of operating cash register and bar equipment is required. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. Must have speed and accuracy in order to maintain maximum efficiency. Must have a sense of urgency and react to changing business demands. Must be flexible with schedule based on business demands and coverage including but not limited to working swing shift hours or grave shift hours. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 50 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull, and carry bar stock to and from refrigerators and cabinets. Must be able to reach across the width of the bar to serve guests. Must be able to complete required paperwork for cash transactions. Must be able to operate the following equipment including, but not limited to: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pour equipment, knives, coffee machines, frozen drink machines, ice tea machines and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. This position is on call hours ranging 10-25 per week Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 15, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. This position is on call hours ranging 10-25 per week Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service. Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelines. Consistently offer professional, friendly and engaging service. Have full knowledge of beverage lists. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned.Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service.
Apr 14, 2024
Full time
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service. Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelines. Consistently offer professional, friendly and engaging service. Have full knowledge of beverage lists. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned.Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 11, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 14, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !