JOB SUMMARY: Responsible for dropping and counting the money that is pulled off the casino floor and other revenue sources KEY JOB FUNCTIONS: Collects and counts revenue from various drop sources per departmental guidelines. Counts, sorts, and organizes all currency, coin, coupons, chips and paperwork from the drop containers. Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds. Straps and hand-stamps money bundles. Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. Accounts for all Count Room keys and ensures compliance with MIC requirements. Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. Follows safety and security guidelines and adheres to department procedures. MISCELLANEOUS: Read, write, and understand complex instructions and appropriately complete all necessary documentation. Communicate appropriately with all casino customers, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, demanding environment under frequent time pressures. QUALIFICATIONS: A high school diploma or GED equivalent. Six months cashier or banking experience or money handling preferred. Must be able to obtain a valid gaming license by the state. Literate and fluent in English Excellent Math skills. Basic computer skills (word, excel, outlook, and network skills are necessary) Above average organization skills Ability to push, pull, carts across the casino floor and back of house area. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: Responsible for dropping and counting the money that is pulled off the casino floor and other revenue sources KEY JOB FUNCTIONS: Collects and counts revenue from various drop sources per departmental guidelines. Counts, sorts, and organizes all currency, coin, coupons, chips and paperwork from the drop containers. Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds. Straps and hand-stamps money bundles. Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. Accounts for all Count Room keys and ensures compliance with MIC requirements. Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. Follows safety and security guidelines and adheres to department procedures. MISCELLANEOUS: Read, write, and understand complex instructions and appropriately complete all necessary documentation. Communicate appropriately with all casino customers, casino departments, and fellow team members. Accurately perform all assigned job duties in a high-volume, demanding environment under frequent time pressures. QUALIFICATIONS: A high school diploma or GED equivalent. Six months cashier or banking experience or money handling preferred. Must be able to obtain a valid gaming license by the state. Literate and fluent in English Excellent Math skills. Basic computer skills (word, excel, outlook, and network skills are necessary) Above average organization skills Ability to push, pull, carts across the casino floor and back of house area. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
KEY JOB FUNCTIONS: â Collects and counts revenue from various drop sources per MIC and departmental guidelines. â Counts, sorts and organizes all currency, coin, coupons, chips and paperwork from the drop containers. â Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. â Loads currency counters, utilizes the counter interface, and collects, sorts and reconciles counted funds. â Straps and hand-stamps money bundles. â Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. â Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. â Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. â When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. â Accounts for all Count Room keys and ensures compliance with MIC requirements. â Sorts, counts, rolls coin and delivers to the Cashier department. â Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines. â Collects and counts currency from arcade change machines and takes meter readings. â Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. â Responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks â Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. â Communicates currency counter maintenance requests to vendor technicians and IT service requests. â Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees. â Maintains Count Room in a clean and orderly fashion. â Monitors supply levels and requests supply orders â Follows safety and security guidelines and adheres to department procedures. EDUCATION and/or EXPERIENCE: â High School Diploma or equivalent. Some college preferred â Previous experience in performing detailed work preferred â Minimum of 6 months previous money handling experience PREFERRED QUALIFICATIONS: â Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. â Literate and fluent in English â Excellent Math Skills â Basic computer skills (basic word, excel, outlook, and network skills are necessary) â Must be able to perform tasks with high efficiency and accuracy â Above average organizational abilities for sorting money, chips, coupons and other paper work â Ability to work in a small area with the same people for extended periods of time â Ability to repeatedly lift and carry up to 100 lbs â Ability to push-pull heavy carts across the casino floor and back of house areas WORK ENVIRONMENT: â Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Good manual dexterity to accurately handle cash, tickets, and racks of gaming-chips. Ability to stand for long periods of time and pull, lift, and carry objects up to 40lbs. Push and pull heavy carts up to 50lbs. Comfortable working with a team in a small locked and secure room. Must be able to work in a highly populated fast-paced environment. Must be able to work in an environment with bright lights, loud music, and varied temperatures. Be aware that surveillance cameras monitor the premises recording activity throughout the property on a 24-hour, 7 days per week basis.
Apr 14, 2024
Full time
KEY JOB FUNCTIONS: â Collects and counts revenue from various drop sources per MIC and departmental guidelines. â Counts, sorts and organizes all currency, coin, coupons, chips and paperwork from the drop containers. â Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. â Loads currency counters, utilizes the counter interface, and collects, sorts and reconciles counted funds. â Straps and hand-stamps money bundles. â Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. â Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. â Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. â When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest's satisfaction. â Accounts for all Count Room keys and ensures compliance with MIC requirements. â Sorts, counts, rolls coin and delivers to the Cashier department. â Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines. â Collects and counts currency from arcade change machines and takes meter readings. â Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. â Responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks â Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. â Communicates currency counter maintenance requests to vendor technicians and IT service requests. â Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees. â Maintains Count Room in a clean and orderly fashion. â Monitors supply levels and requests supply orders â Follows safety and security guidelines and adheres to department procedures. EDUCATION and/or EXPERIENCE: â High School Diploma or equivalent. Some college preferred â Previous experience in performing detailed work preferred â Minimum of 6 months previous money handling experience PREFERRED QUALIFICATIONS: â Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. â Literate and fluent in English â Excellent Math Skills â Basic computer skills (basic word, excel, outlook, and network skills are necessary) â Must be able to perform tasks with high efficiency and accuracy â Above average organizational abilities for sorting money, chips, coupons and other paper work â Ability to work in a small area with the same people for extended periods of time â Ability to repeatedly lift and carry up to 100 lbs â Ability to push-pull heavy carts across the casino floor and back of house areas WORK ENVIRONMENT: â Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Good manual dexterity to accurately handle cash, tickets, and racks of gaming-chips. Ability to stand for long periods of time and pull, lift, and carry objects up to 40lbs. Push and pull heavy carts up to 50lbs. Comfortable working with a team in a small locked and secure room. Must be able to work in a highly populated fast-paced environment. Must be able to work in an environment with bright lights, loud music, and varied temperatures. Be aware that surveillance cameras monitor the premises recording activity throughout the property on a 24-hour, 7 days per week basis.
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 18, 2024
Full time
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 18, 2024
Full time
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Provides supervision to all count team members. Performs duties and ensures the count team operates in accordance with department, Indiana Gaming Commission regulations, Count Room procedures, security protocols and internal controls. DIRECTLY SUPERVISES: Count Room Lead(s), Count Room Attendant(s) KEY JOB FUNCTIONS: Responsible for the selection and hiring of new employees in accordance to policy. Trains and develops subordinate personnel, provides training to new personnel, as well as ongoing training as needed. Ensures the safety and welfare of all assigned staff and patrons. Assists Cage Operations Manager in proposed changes in operational procedures for the purpose of improving internal customer service and efficiency. Responsible for direct supervision of shift soft count team members, including reviewing supervisor's recommendation personnel issues, i.e., performance evaluations, corrective actions and progressive re-direction. Demonstrate positive customer and employee relations. Prepares the scheduling of all Count Room Employees Responsible for ensuring that adequate stock of all forms and supplies are maintained to perform the essential functions of the department. Perform other functions as requested SUPERVISORY RESPONSIBILITIES:Is responsible for the overall direction, coordination, and evaluation of the Count Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATIONS and/or EXPERIENCE:Associates degree from a two or four year university, or 1-2 years of related experience and/or training; or equivalent combination of education and experience. QUALIFICATIONS:Minimum of one (1) year experience working in a soft count operation. Minimum of one (1) year of supervisory experience, preferably in a cash handling operation. Minimum of one (1) year computer experience utilizing Microsoft Word and Excel programs. Minimum of one (1) year experience using a currency counter.SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. CERTIFICATES, LICENSES, REGISTRATIONS:Must be able to obtain and maintain a license from the Indiana Gaming Commission. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access patron personal data including credit information, the player data base, financial records, and personnel/payroll records. ACCESS TO GAMING FACILITY:Requires access to general areas of the gaming facility and the cage, count rooms, and main bank areas. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
JOB SUMMARY:Provides supervision to all count team members. Performs duties and ensures the count team operates in accordance with department, Indiana Gaming Commission regulations, Count Room procedures, security protocols and internal controls. DIRECTLY SUPERVISES: Count Room Lead(s), Count Room Attendant(s) KEY JOB FUNCTIONS: Responsible for the selection and hiring of new employees in accordance to policy. Trains and develops subordinate personnel, provides training to new personnel, as well as ongoing training as needed. Ensures the safety and welfare of all assigned staff and patrons. Assists Cage Operations Manager in proposed changes in operational procedures for the purpose of improving internal customer service and efficiency. Responsible for direct supervision of shift soft count team members, including reviewing supervisor's recommendation personnel issues, i.e., performance evaluations, corrective actions and progressive re-direction. Demonstrate positive customer and employee relations. Prepares the scheduling of all Count Room Employees Responsible for ensuring that adequate stock of all forms and supplies are maintained to perform the essential functions of the department. Perform other functions as requested SUPERVISORY RESPONSIBILITIES:Is responsible for the overall direction, coordination, and evaluation of the Count Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATIONS and/or EXPERIENCE:Associates degree from a two or four year university, or 1-2 years of related experience and/or training; or equivalent combination of education and experience. QUALIFICATIONS:Minimum of one (1) year experience working in a soft count operation. Minimum of one (1) year of supervisory experience, preferably in a cash handling operation. Minimum of one (1) year computer experience utilizing Microsoft Word and Excel programs. Minimum of one (1) year experience using a currency counter.SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. CERTIFICATES, LICENSES, REGISTRATIONS:Must be able to obtain and maintain a license from the Indiana Gaming Commission. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access patron personal data including credit information, the player data base, financial records, and personnel/payroll records. ACCESS TO GAMING FACILITY:Requires access to general areas of the gaming facility and the cage, count rooms, and main bank areas. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Starting Pay $15hr POSITION SUMMARY: Under the direction of Soft Count Supervisor, participates in the counting of Live Gaming Device cash receipts. MINIMUM AGE REQUIREMENTS: 21 years of age DUTIES/RESPONSIBILITIES: Counting of Live Gaming Device Cash receipts and verification of contents of Drop Boxes and Bill Validators. Complete all related documentation in accordance with the established system of Internal Controls. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: 1. Work within restricted area of Soft Count room with reasonable accommodations. 2. Bend, stand or stoop for long periods of time. 3. Communicate verbally. 4. See. 5. Must be able to hear. Can be augmented with a hearing aid. 6. Tolerate noisy, smoky, and/or dimly lit environment. 7. Must be able to lift a minimum of twenty pounds (20 lbs.). 8. Must have manual dexterity. 9. Climb stairs repeatedly. MENTAL - Must be able to: 1. Work accurately with basic math skills 2. Write to complete daily reports. 3. Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions. 4. Read and understand in order to communicate with patrons and co-workers. 5. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School Diploma or GED equivalent preferred. Must have previous casino experience in Soft Count area. Qualifications:GAMING: Must have the ability to hold an Occupational License as required by the Illinois Gaming Board. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.
Apr 14, 2024
Full time
Starting Pay $15hr POSITION SUMMARY: Under the direction of Soft Count Supervisor, participates in the counting of Live Gaming Device cash receipts. MINIMUM AGE REQUIREMENTS: 21 years of age DUTIES/RESPONSIBILITIES: Counting of Live Gaming Device Cash receipts and verification of contents of Drop Boxes and Bill Validators. Complete all related documentation in accordance with the established system of Internal Controls. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: 1. Work within restricted area of Soft Count room with reasonable accommodations. 2. Bend, stand or stoop for long periods of time. 3. Communicate verbally. 4. See. 5. Must be able to hear. Can be augmented with a hearing aid. 6. Tolerate noisy, smoky, and/or dimly lit environment. 7. Must be able to lift a minimum of twenty pounds (20 lbs.). 8. Must have manual dexterity. 9. Climb stairs repeatedly. MENTAL - Must be able to: 1. Work accurately with basic math skills 2. Write to complete daily reports. 3. Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions. 4. Read and understand in order to communicate with patrons and co-workers. 5. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School Diploma or GED equivalent preferred. Must have previous casino experience in Soft Count area. Qualifications:GAMING: Must have the ability to hold an Occupational License as required by the Illinois Gaming Board. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.
Starting Wage $15.00POSITION SUMMARY: Under the direction of Soft Count Supervisor, participates in the counting of Live Gaming Device cash receipts. MINIMUM AGE REQUIREMENTS: 21 years of age DUTIES/RESPONSIBILITIES: Counting of Live Gaming Device Cash receipts and verification of contents of Drop Boxes and Bill Validators. Complete all related documentation in accordance with the established system of Internal Controls. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: 1. Work within restricted area of Soft Count room with reasonable accommodations. 2. Bend, stand or stoop for long periods of time. 3. Communicate verbally. 4. See. 5. Must be able to hear. Can be augmented with a hearing aid. 6. Tolerate noisy, smoky, and/or dimly lit environment. 7. Must be able to lift a minimum of twenty pounds (20 lbs.). 8. Must have manual dexterity. 9. Climb stairs repeatedly. MENTAL - Must be able to: 1. Work accurately with basic math skills 2. Write to complete daily reports. 3. Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions. 4. Read and understand in order to communicate with patrons and co-workers. 5. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School Diploma or GED equivalent preferred. Must have previous casino experience in Soft Count area. Qualifications:GAMING: Must have the ability to hold an Occupational License as required by the Illinois Gaming Board. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.
Apr 14, 2024
Full time
Starting Wage $15.00POSITION SUMMARY: Under the direction of Soft Count Supervisor, participates in the counting of Live Gaming Device cash receipts. MINIMUM AGE REQUIREMENTS: 21 years of age DUTIES/RESPONSIBILITIES: Counting of Live Gaming Device Cash receipts and verification of contents of Drop Boxes and Bill Validators. Complete all related documentation in accordance with the established system of Internal Controls. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: 1. Work within restricted area of Soft Count room with reasonable accommodations. 2. Bend, stand or stoop for long periods of time. 3. Communicate verbally. 4. See. 5. Must be able to hear. Can be augmented with a hearing aid. 6. Tolerate noisy, smoky, and/or dimly lit environment. 7. Must be able to lift a minimum of twenty pounds (20 lbs.). 8. Must have manual dexterity. 9. Climb stairs repeatedly. MENTAL - Must be able to: 1. Work accurately with basic math skills 2. Write to complete daily reports. 3. Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions. 4. Read and understand in order to communicate with patrons and co-workers. 5. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School Diploma or GED equivalent preferred. Must have previous casino experience in Soft Count area. Qualifications:GAMING: Must have the ability to hold an Occupational License as required by the Illinois Gaming Board. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Fun and Free Employee EventsSHIFT: Sunrise/DaySTART TIME: Vary between 3:45AM and 5:00AMJOB SUMMARY: Count Room Team Members will work along side Security to assist in the daily retrieval of money drop boxes from the casino floor to the count room. ESSIENTIAL JOB FUNCTIONS: Participates in the removal of currency drop boxes from the casino floor to the count room in accordance to all regulatory requirements. Sorts, counts, and records contents of table game drop boxes, bill changes and currency drop boxes, according to set procedures. Compares information contained in drop boxes to data store on computer terminal. Performs other duties as assigned that would be applicable to the position. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 21 years old or older. High school diploma required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to perform the job duties of hard count and soft count team members. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-key
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Fun and Free Employee EventsSHIFT: Sunrise/DaySTART TIME: Vary between 3:45AM and 5:00AMJOB SUMMARY: Count Room Team Members will work along side Security to assist in the daily retrieval of money drop boxes from the casino floor to the count room. ESSIENTIAL JOB FUNCTIONS: Participates in the removal of currency drop boxes from the casino floor to the count room in accordance to all regulatory requirements. Sorts, counts, and records contents of table game drop boxes, bill changes and currency drop boxes, according to set procedures. Compares information contained in drop boxes to data store on computer terminal. Performs other duties as assigned that would be applicable to the position. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 21 years old or older. High school diploma required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to perform the job duties of hard count and soft count team members. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-key
ESSENTIAL JOB FUNCTIONS: The Count Team Member counts monies from bill validators (slot machines), all Table Game boxes, and non-gaming retail areas. Sorts, counts and records contents of bill changers and 'blind drop' bags, according to set procedures. Responsible for daily reports, minor equipment repairs and maintenance. Ensures adherence to all departmental and company policies and procedures, all internal controls, and MS Gaming regulations. Performs other duties as assigned.EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) Minimum two (2) years' experience in count operationsLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift, push, pull, and carry 25 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must be able to stand for the majority of assigned shift. Must be able to acquire a MS Gaming license. Must be at least 21 years of age.
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: The Count Team Member counts monies from bill validators (slot machines), all Table Game boxes, and non-gaming retail areas. Sorts, counts and records contents of bill changers and 'blind drop' bags, according to set procedures. Responsible for daily reports, minor equipment repairs and maintenance. Ensures adherence to all departmental and company policies and procedures, all internal controls, and MS Gaming regulations. Performs other duties as assigned.EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) Minimum two (2) years' experience in count operationsLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift, push, pull, and carry 25 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must be able to stand for the majority of assigned shift. Must be able to acquire a MS Gaming license. Must be at least 21 years of age.
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Reporting directly to the Count Room Supervisor the Count Room Representative is responsible for the rigorous task of collecting all currency boxes from the casino floor, managing the transport, and accounting for all currency collected. JOB FUNCTIONS: Responsible for the collection of all drop boxes from the gaming floor and placing them on a designated cart for transport to the count room. Pulls bill validator boxes, ensuring each box is accounted for before and after the drop process. Responsible for the loading of coin/currency and accounting of dropped funds for all the casino floor ticket redemption kiosks. Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers. Performs emergency drops of bill validators. Counts, sorts and organizes all currency, coins, coupons, chips and paperwork from the drop boxes. Retrieves drop boxes from the storage area and appropriately stores all boxes. Inserts and removes currency from counting machines; operates the machines. Straps and hand-stamp money bundles Totals all cash, chips and coupons by shift and by day/date. Enters necessary information into all internal systems. Accounts for all keys used to perform slot machine drops. Verifies wrap totals; researches and explains variances. Completes all paperwork accurately and delivers it to the appropriate department in a timely manner. Counts Slot Operations Blind Drops Maintains Count Room in a clean and orderly fashion. Follows safety and security guidelines and adheres to department procedures. When a slot machine is being played at the time of a coin drop, uses excellent customer service skills to communicate to guest what is required.QUALIFICATIONS: 6+ months previous money handling experience Must be able to lift and carry up to 50 lbs.; and can push, pull, reach, bend, twist, stoop and kneel. Excellent Math Skills Must be able to work varied shifts, weekends and holidays as needed. Basic computer skills (basic word and excel skills are necessary) Above average organizational abilities for sorting money, chips, coupons, and other paperwork.
Apr 07, 2024
Full time
JOB SUMMARY:Reporting directly to the Count Room Supervisor the Count Room Representative is responsible for the rigorous task of collecting all currency boxes from the casino floor, managing the transport, and accounting for all currency collected. JOB FUNCTIONS: Responsible for the collection of all drop boxes from the gaming floor and placing them on a designated cart for transport to the count room. Pulls bill validator boxes, ensuring each box is accounted for before and after the drop process. Responsible for the loading of coin/currency and accounting of dropped funds for all the casino floor ticket redemption kiosks. Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers. Performs emergency drops of bill validators. Counts, sorts and organizes all currency, coins, coupons, chips and paperwork from the drop boxes. Retrieves drop boxes from the storage area and appropriately stores all boxes. Inserts and removes currency from counting machines; operates the machines. Straps and hand-stamp money bundles Totals all cash, chips and coupons by shift and by day/date. Enters necessary information into all internal systems. Accounts for all keys used to perform slot machine drops. Verifies wrap totals; researches and explains variances. Completes all paperwork accurately and delivers it to the appropriate department in a timely manner. Counts Slot Operations Blind Drops Maintains Count Room in a clean and orderly fashion. Follows safety and security guidelines and adheres to department procedures. When a slot machine is being played at the time of a coin drop, uses excellent customer service skills to communicate to guest what is required.QUALIFICATIONS: 6+ months previous money handling experience Must be able to lift and carry up to 50 lbs.; and can push, pull, reach, bend, twist, stoop and kneel. Excellent Math Skills Must be able to work varied shifts, weekends and holidays as needed. Basic computer skills (basic word and excel skills are necessary) Above average organizational abilities for sorting money, chips, coupons, and other paperwork.
JOB SUMMARY:Responsible for the daily count drop functions DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external. Responsible for performing the collection and count of soft drop for slot machines. Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions. Responsible for operating cash counting equipment; Complete all necessary paperwork. Comply with all cash handling procedures and the Internal Controls specific to the Count Room. EDUCATIONS and/or EXPERIENCE:Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc. Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment. Previous cash handling experience preferred. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must be able to obtain and maintain an Indiana Gaming Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access daily receipts of cash and audit information. ACCESS TO GAMING FLOOR:Requires access to general areas of the gaming facility, the cage/main bank areas, slot areas and secured count room areas of the facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY:Responsible for the daily count drop functions DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external. Responsible for performing the collection and count of soft drop for slot machines. Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions. Responsible for operating cash counting equipment; Complete all necessary paperwork. Comply with all cash handling procedures and the Internal Controls specific to the Count Room. EDUCATIONS and/or EXPERIENCE:Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc. Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment. Previous cash handling experience preferred. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must be able to obtain and maintain an Indiana Gaming Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:Must regularly access daily receipts of cash and audit information. ACCESS TO GAMING FLOOR:Requires access to general areas of the gaming facility, the cage/main bank areas, slot areas and secured count room areas of the facility. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 19, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 19, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 19, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Location Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match. Job Description Omni Hotels & Resorts is seeking Operator In Room Dining for the beautiful new Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023 The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience a quality in-room meal or beverage experience. This person will properly take all guests' room service orders; communicate them to the servers and work to expedite their service. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The candidate must be able to upsell whenever possible and have the ability to describe Outlet menu items in detail to guests. Responsibilities Responsible to answer the phone within three rings. Take orders for guests. Must follow prepared scenario to encourage upselling. Give the approximate time of delivery for the order. Assist in preparing orders to be delivered. Prepare payment of checks. Knowledge of food menu and wine list. Know and adhere to all liability laws. Printing of reports at the end of the shift and banking out. Complete other duties assigned. Attend all designated staff meetings and training sessions. Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction Process and expedite Select Guest (loyalty program) orders Follow Omni's "Moments of Service" guidelines for receiving guest orders via telephone and on-line Follow Omni's "Moments of Service" guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards. Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest's specifications Qualifications TABC and Food Handler Certifications. Ability and willingness to work a varied work schedule including AM and PM shifts as well as nights and weekends Ability to communicate clearly with guests and co-workers in English both verbally and in writing Working knowledge of computers and telephone systems Previous customer service experience preferred Previous cashiering experience preferred Knowledge of Micros point-of-sale technology preferred Must be able to lift at least 30lbs Previous experience in In-Room Dining preferred but not required Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Apr 19, 2024
Full time
Location Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match. Job Description Omni Hotels & Resorts is seeking Operator In Room Dining for the beautiful new Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023 The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience a quality in-room meal or beverage experience. This person will properly take all guests' room service orders; communicate them to the servers and work to expedite their service. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The candidate must be able to upsell whenever possible and have the ability to describe Outlet menu items in detail to guests. Responsibilities Responsible to answer the phone within three rings. Take orders for guests. Must follow prepared scenario to encourage upselling. Give the approximate time of delivery for the order. Assist in preparing orders to be delivered. Prepare payment of checks. Knowledge of food menu and wine list. Know and adhere to all liability laws. Printing of reports at the end of the shift and banking out. Complete other duties assigned. Attend all designated staff meetings and training sessions. Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction Process and expedite Select Guest (loyalty program) orders Follow Omni's "Moments of Service" guidelines for receiving guest orders via telephone and on-line Follow Omni's "Moments of Service" guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards. Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest's specifications Qualifications TABC and Food Handler Certifications. Ability and willingness to work a varied work schedule including AM and PM shifts as well as nights and weekends Ability to communicate clearly with guests and co-workers in English both verbally and in writing Working knowledge of computers and telephone systems Previous customer service experience preferred Previous cashiering experience preferred Knowledge of Micros point-of-sale technology preferred Must be able to lift at least 30lbs Previous experience in In-Room Dining preferred but not required Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 19, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 18, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
$15/hour Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 16, 2024
Full time
$15/hour Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
GENERAL SUMMARY OF DUTIES: Responsible for any and all actions on his/her shift. Must keep a good working rapport with Room Chef and employees on previous shift. Must help out at busy change overs as needed. Employee is in charge in the absence of the Room Chef. Applicant must demonstrate a superior knowledge and the ability to instruct others in the essential functions that are listed below.EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)1. Inspect all shift employees as to adherence to dress code, sanitation and work habits.2. Check all storage areas daily communicating any problems in food storage, receiving, handling and temperature control.3. Upholds sanitation guidelines as set by Washoe County Health Dept4. Upholds standards of Room Chef5. Ability to follow standardized recipes as well as improvise6. Identification of food products7. Must know knife cuts8. Knowledge of various Preparation Methods9. Excellent Knowledge of Line Position10. Excellent knowledge of plate presentation11. Highest standard of sanitation and hygiene12. High standards of food quality13. Awareness of waste control14. Knows how to use all kitchen equipment and utensils15. Proper product rotation proceduresPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must have excellent knife skills. Responsible for maintaining kitchen sanitation as set by Washoe County Health Department GuidelinesEDUCATION AND EXPERIENCE:Education: High School or EquivalentCertificate/License: Must have a permit to work in the United States.TYPICAL WORKING CONDITIONS: Working environment will be hotter than the guest area of 82 degrees. Working with kitchen equipment where being safety conscious is required. Working in area where liquid and grease spills are most likely to occurTYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Must be able to sort, write and count in English. Must be able to push/pull and lift/carry 50 pounds unassisted. Must be able to work overhead. Must be able to tolerate repetitious hand/arm/wrist movements. Must be able to sit, stand and walk. Must be able to grasp objects. Must be able to tolerate long periods of knife use. Must have the ability to shift back and forth between 2 or more activities in a timely manner and the ability to complete each. Must be able to tolerate cold to hot temperature fluctuations. On feet for many hours at a timeGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Apr 14, 2024
Full time
GENERAL SUMMARY OF DUTIES: Responsible for any and all actions on his/her shift. Must keep a good working rapport with Room Chef and employees on previous shift. Must help out at busy change overs as needed. Employee is in charge in the absence of the Room Chef. Applicant must demonstrate a superior knowledge and the ability to instruct others in the essential functions that are listed below.EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)1. Inspect all shift employees as to adherence to dress code, sanitation and work habits.2. Check all storage areas daily communicating any problems in food storage, receiving, handling and temperature control.3. Upholds sanitation guidelines as set by Washoe County Health Dept4. Upholds standards of Room Chef5. Ability to follow standardized recipes as well as improvise6. Identification of food products7. Must know knife cuts8. Knowledge of various Preparation Methods9. Excellent Knowledge of Line Position10. Excellent knowledge of plate presentation11. Highest standard of sanitation and hygiene12. High standards of food quality13. Awareness of waste control14. Knows how to use all kitchen equipment and utensils15. Proper product rotation proceduresPERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must have excellent knife skills. Responsible for maintaining kitchen sanitation as set by Washoe County Health Department GuidelinesEDUCATION AND EXPERIENCE:Education: High School or EquivalentCertificate/License: Must have a permit to work in the United States.TYPICAL WORKING CONDITIONS: Working environment will be hotter than the guest area of 82 degrees. Working with kitchen equipment where being safety conscious is required. Working in area where liquid and grease spills are most likely to occurTYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Must be able to sort, write and count in English. Must be able to push/pull and lift/carry 50 pounds unassisted. Must be able to work overhead. Must be able to tolerate repetitious hand/arm/wrist movements. Must be able to sit, stand and walk. Must be able to grasp objects. Must be able to tolerate long periods of knife use. Must have the ability to shift back and forth between 2 or more activities in a timely manner and the ability to complete each. Must be able to tolerate cold to hot temperature fluctuations. On feet for many hours at a timeGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.