POSITION SUMMARYThe team member in this position is responsible for providing superior service to both internal and external guests. The dealer is also responsible for monitoring and controlling a table in the pit to assure the delivery of guest service according to Isle of Capri Casino standards, while maintaining the integrity of the games. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean Safe - Follow all safety policies and procedures. Family Style Service Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow team members. Assume overall responsibility for the effective gaming service activities for a designated table.Maintain constant awareness of activities of assigned table in order to observe and act appropriately in the event of any suspicious or irregular activity.Control and direct game in progress by dealing according to department procedures and maintaining game municate any pertinent information to the pit manager, floor supervisor, or other necessary team members regarding player information, title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino.Assure high standards of guest service on assigned game.Utilize and is receptive to on-the-job training for receiving adequate guidance, resources, and information for adequate job pletes all company-required training within designated time frames.Performs other duties as assigned.WORKING CONDITIONS/ESSENTIAL FUNCTIONSAbility to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.Ability to observe and give appropriate feedback on the actions of guests.Ability to communicate effectively with guests and all levels of team members.Ability to move effectively and efficiently around the table area (walking the game) so as to be able to observe all areas of the table. Prolonged periods of standing and walking.Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.Availability to work 24-hours hours a day, 7 days a week, varied work schedules and holidays.JOB QUALIFICATIONSTechnical school education in dealing specified gameSound technical understanding of games manuals, policies, procedures, and a demonstrated ability to deal required games. Demonstrate knowledge of policies and procedures of games dealt, as well as knowledge of and ability to identify various player pletion of a wide variety of specific games training programs with resulting proficiency in several pit games.Must be able to obtain and maintain Valid Gaming licenseMust be able to receive and maintain all required certification.Must complete all required company training.
Apr 14, 2024
Full time
POSITION SUMMARYThe team member in this position is responsible for providing superior service to both internal and external guests. The dealer is also responsible for monitoring and controlling a table in the pit to assure the delivery of guest service according to Isle of Capri Casino standards, while maintaining the integrity of the games. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean Safe - Follow all safety policies and procedures. Family Style Service Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow team members. Assume overall responsibility for the effective gaming service activities for a designated table.Maintain constant awareness of activities of assigned table in order to observe and act appropriately in the event of any suspicious or irregular activity.Control and direct game in progress by dealing according to department procedures and maintaining game municate any pertinent information to the pit manager, floor supervisor, or other necessary team members regarding player information, title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino.Assure high standards of guest service on assigned game.Utilize and is receptive to on-the-job training for receiving adequate guidance, resources, and information for adequate job pletes all company-required training within designated time frames.Performs other duties as assigned.WORKING CONDITIONS/ESSENTIAL FUNCTIONSAbility to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.Ability to observe and give appropriate feedback on the actions of guests.Ability to communicate effectively with guests and all levels of team members.Ability to move effectively and efficiently around the table area (walking the game) so as to be able to observe all areas of the table. Prolonged periods of standing and walking.Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.Availability to work 24-hours hours a day, 7 days a week, varied work schedules and holidays.JOB QUALIFICATIONSTechnical school education in dealing specified gameSound technical understanding of games manuals, policies, procedures, and a demonstrated ability to deal required games. Demonstrate knowledge of policies and procedures of games dealt, as well as knowledge of and ability to identify various player pletion of a wide variety of specific games training programs with resulting proficiency in several pit games.Must be able to obtain and maintain Valid Gaming licenseMust be able to receive and maintain all required certification.Must complete all required company training.
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Apr 14, 2024
Full time
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
JOB SUMMARY:Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees. DIRECTLY SUPERVISES: KEY JOB FUNCTIONS: Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Knows and abides by Indiana Gaming Commission Regulations, internal controls approved by I ndiana Gaming Commission and company policies and procedures. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. QUALIFICATIONS:High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Must be able to work a varied schedule including nights, weekends and holidays. SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS: Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Requires access to the gaming floor DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees. DIRECTLY SUPERVISES: KEY JOB FUNCTIONS: Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Knows and abides by Indiana Gaming Commission Regulations, internal controls approved by I ndiana Gaming Commission and company policies and procedures. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. QUALIFICATIONS:High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Must be able to work a varied schedule including nights, weekends and holidays. SOCIAL SKILLS AND EXPERIENCE:Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS: Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Requires access to the gaming floor DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Apr 14, 2024
Full time
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table Games Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
POSITION: TABLE GAMES DEALER - Part TimeDEPARTMENT: TABLE GAMESREPORTSTO: SUPERVISOR TABLE GAMESJob Summary:Create anentertainment environment for all guests. Provide courteous, friendly andprompt service in dealing table games.EssentialDuties and Responsibilities include the following; other duties may beassigned, as necessary. To perform this job successfully, and individual mustbe able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.Essential JobFunctions:Mustbe flexible to accommodate holidays or additional days as directed bymanagement.Upbeatpersonality for all interactions with guests and fellow employees.Mustbe flexible in days and hours worked.Proactivein anticipating customer needs.Dealersmust be motivated in familiarizing themselves with all guests' names andpersonal facts.Mustpossess money, handling skill in providing chips for guests.Knowledgeof card games.Basicknowledge of other games and services offered at property.Knowledgeof department policies and procedures, including those pertaining to Federaland Regulatory laws and guidelines.Routinelystrives to build and achieve customer satisfaction.Exercisesappropriate discretion in identifying communications of special promotions tocustomers.Coordinateswith Casino Operations supervisor and Security to detect and prevent attemptsto cheat and to identify floor irregularities to a Casino OperationsSupervisor, Lead Shift Supervisor, or Casino Manager.Actsas a role model and present oneself as a credit to Harrah's Gulf Coast andencourage others to do the same.Adheresto regulatory, departmental, and company policies. Qualifications:Qualifications: At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must possess strong money handling and documentation skills. Must meet Harrahs Gulf Coast standards in regard to rules, game knowledge, and dealing. Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Education and/or Experience: High school diploma preferred. Working Conditions: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. Must be able to bend, crouch, kneel, twist, lift and work at a sit down table. Responds to visual and aural cues. Must be able to read, write, speak and understand English. Must be able to acknowledge, greet, and converse in English with customers. Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine. Must be able to lift, pull, push or carry up to 40 pounds. Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Harrahs Gulf Coast reserves the right to make changes to this job description whenever necessary.
Apr 14, 2024
Full time
POSITION: TABLE GAMES DEALER - Part TimeDEPARTMENT: TABLE GAMESREPORTSTO: SUPERVISOR TABLE GAMESJob Summary:Create anentertainment environment for all guests. Provide courteous, friendly andprompt service in dealing table games.EssentialDuties and Responsibilities include the following; other duties may beassigned, as necessary. To perform this job successfully, and individual mustbe able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.Essential JobFunctions:Mustbe flexible to accommodate holidays or additional days as directed bymanagement.Upbeatpersonality for all interactions with guests and fellow employees.Mustbe flexible in days and hours worked.Proactivein anticipating customer needs.Dealersmust be motivated in familiarizing themselves with all guests' names andpersonal facts.Mustpossess money, handling skill in providing chips for guests.Knowledgeof card games.Basicknowledge of other games and services offered at property.Knowledgeof department policies and procedures, including those pertaining to Federaland Regulatory laws and guidelines.Routinelystrives to build and achieve customer satisfaction.Exercisesappropriate discretion in identifying communications of special promotions tocustomers.Coordinateswith Casino Operations supervisor and Security to detect and prevent attemptsto cheat and to identify floor irregularities to a Casino OperationsSupervisor, Lead Shift Supervisor, or Casino Manager.Actsas a role model and present oneself as a credit to Harrah's Gulf Coast andencourage others to do the same.Adheresto regulatory, departmental, and company policies. Qualifications:Qualifications: At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must possess strong money handling and documentation skills. Must meet Harrahs Gulf Coast standards in regard to rules, game knowledge, and dealing. Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games. Must be able to get along with co-workers and work as a team across departments and levels of management. Must present a well-groomed appearance. Education and/or Experience: High school diploma preferred. Working Conditions: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. Must be able to bend, crouch, kneel, twist, lift and work at a sit down table. Responds to visual and aural cues. Must be able to read, write, speak and understand English. Must be able to acknowledge, greet, and converse in English with customers. Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine. Must be able to lift, pull, push or carry up to 40 pounds. Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Harrahs Gulf Coast reserves the right to make changes to this job description whenever necessary.
KEY JOB FUNCTIONS: Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Knows and abides by Virginia Lottery Regulations, internal controls approved by Virginia Lottery and company policies and procedures. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. QUALIFICATIONS: High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Must be able to work a varied schedule including nights, weekends and holidays. SOCIAL SKILLS AND EXPERIENCE: Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. MATHMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES: Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS: Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION: None ACCESS TO GAMING FLOOR: Requires access to the gaming floor DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Caesars Virginia reserves the right to make changes to this job description whenever necessary.
Apr 14, 2024
Full time
KEY JOB FUNCTIONS: Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Knows and abides by Virginia Lottery Regulations, internal controls approved by Virginia Lottery and company policies and procedures. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. QUALIFICATIONS: High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Must be able to work a varied schedule including nights, weekends and holidays. SOCIAL SKILLS AND EXPERIENCE: Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. MATHMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES: Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS: Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION: None ACCESS TO GAMING FLOOR: Requires access to the gaming floor DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Caesars Virginia reserves the right to make changes to this job description whenever necessary.
ESSENTIAL JOB FUNCTIONS: Deals the games in accordance with company policies and procedures and applicable gaming regulations Protects and controls the game Interacts with guests, delivering the highest level of customer service Notifies supervisor or shift manager of any issues or irregularities Exchanges currency for gaming chips; accurately pays or collects bets Performs other duties as assigned Game knowledge must include Craps and Pitch. EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) required 1 year dealing experience or successful completion of an approved course of study in Table Games Must be able to obtain a MS Gaming permit Proven knowledge in, and ability to deal assigned games; lengths of experience must be commensurate with the level of skill required for the specific game Must be able to speak, read, and write in English Must be 21 years of age or older LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino."â "â "â "â "â "â "â Must be able to stand for the majority of assigned shift. Must be able to reach in front of body, grip and hold item Must be able to work in an noise-filled environment where smoking is permitted
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Deals the games in accordance with company policies and procedures and applicable gaming regulations Protects and controls the game Interacts with guests, delivering the highest level of customer service Notifies supervisor or shift manager of any issues or irregularities Exchanges currency for gaming chips; accurately pays or collects bets Performs other duties as assigned Game knowledge must include Craps and Pitch. EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) required 1 year dealing experience or successful completion of an approved course of study in Table Games Must be able to obtain a MS Gaming permit Proven knowledge in, and ability to deal assigned games; lengths of experience must be commensurate with the level of skill required for the specific game Must be able to speak, read, and write in English Must be 21 years of age or older LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino."â "â "â "â "â "â "â Must be able to stand for the majority of assigned shift. Must be able to reach in front of body, grip and hold item Must be able to work in an noise-filled environment where smoking is permitted
ESSENTIAL FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. REQUIREMENTS: Must have dealing experience in Roulette and/or Craps. Must be 21 years of age or older. High School Diploma or equivalent required. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Previous guest service experience preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Ability to handle multiple tasks. JOB DEMANDS: Lifts up to a maximum of 20 pounds and frequently lifts and/or carries objects weighing up to 10 pounds. Position requires 70% standing, 10% sitting, 20% walking. Requires some kneeling, stooping and reaching overhead; frequent climbing and very frequent bending, pushing and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to respond to speech, touch, smell, aural and visual cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. REQUIREMENTS: Must have dealing experience in Roulette and/or Craps. Must be 21 years of age or older. High School Diploma or equivalent required. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Previous guest service experience preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Ability to handle multiple tasks. JOB DEMANDS: Lifts up to a maximum of 20 pounds and frequently lifts and/or carries objects weighing up to 10 pounds. Position requires 70% standing, 10% sitting, 20% walking. Requires some kneeling, stooping and reaching overhead; frequent climbing and very frequent bending, pushing and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to respond to speech, touch, smell, aural and visual cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Apr 14, 2024
Full time
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Dealer School, Learn how to Deal Table GamesTakes and pays losing and winning bets; deals assigned game in a professional manner, while extending the utmost in courtesy and game protection. MINIMUM AGE REQUIREMENT: 21 YEARS OF AGE DUTIES/RESPONSIBILITIES: Includes but is not limited to the following: Converse with players; the length and content would be determined by good judgment and common sense. Utilize the highest degree of technical skill in dealing the game, providing prompt, accurate and courteous service to playing customer, in accordance with the accepted operating rules, policies and procedures. Maintain a proper pace of the game (fast, even tempo, giving players enough time to make bets, but not allowing the players to set the pace). Process all cash and otherwise maintain proper handling and custody of cash and gaming check entrusted to him. Take losing bets and pay winning bets according to established rules and procedures. Notify floor person of any irregularities in customer play and transactions during shift. Performs other related duties as requested. Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at al times. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crewmembers. NEW EMPLOYEES MUST ATTEND DEALER SCHOOL AND COMMIT TO LEARNING ADDITIONAL GAMES WITHIN ONE YEAR OF HIRE DATE. ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: Stand for prolonged periods of time. Tolerate noisy and /or dimly lit environment. Reach and bend from a standing position of approximately forty-eight (48) inches across the table, left, center and right. Have eye/hand coordination and manual dexterity necessary to handle cards, chips and currency. Must be able to handle currency and coin. Must be able to see in normal vision range. Must be able to see and differentiate colors. Cannot be colorblind. Climb stairs repeatedly.
Apr 14, 2024
Full time
Dealer School, Learn how to Deal Table GamesTakes and pays losing and winning bets; deals assigned game in a professional manner, while extending the utmost in courtesy and game protection. MINIMUM AGE REQUIREMENT: 21 YEARS OF AGE DUTIES/RESPONSIBILITIES: Includes but is not limited to the following: Converse with players; the length and content would be determined by good judgment and common sense. Utilize the highest degree of technical skill in dealing the game, providing prompt, accurate and courteous service to playing customer, in accordance with the accepted operating rules, policies and procedures. Maintain a proper pace of the game (fast, even tempo, giving players enough time to make bets, but not allowing the players to set the pace). Process all cash and otherwise maintain proper handling and custody of cash and gaming check entrusted to him. Take losing bets and pay winning bets according to established rules and procedures. Notify floor person of any irregularities in customer play and transactions during shift. Performs other related duties as requested. Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at al times. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crewmembers. NEW EMPLOYEES MUST ATTEND DEALER SCHOOL AND COMMIT TO LEARNING ADDITIONAL GAMES WITHIN ONE YEAR OF HIRE DATE. ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: Stand for prolonged periods of time. Tolerate noisy and /or dimly lit environment. Reach and bend from a standing position of approximately forty-eight (48) inches across the table, left, center and right. Have eye/hand coordination and manual dexterity necessary to handle cards, chips and currency. Must be able to handle currency and coin. Must be able to see in normal vision range. Must be able to see and differentiate colors. Cannot be colorblind. Climb stairs repeatedly.
$52,000 BASE ANNUAL COMPENSATIONSUMMARY:The Table Games Dealer is responsible for conducting and controlling the play of a particular game, such as Blackjack, Roulette, Craps, etc. DUTIES: Delivers great customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with various table games products. Promotes table and poker games and serves guests while standing on dead games. Demonstrates an effective working knowledge of dealing policies and gaming procedures Deals games in accordance with internal controls, Maryland Lottery Gaming Control Commission regulations and company policy. Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game Safeguard casino assets. Responsible for the protection and control of the game. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in Horseshoes Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Able to maintain applicable departmental dealer efficiency metrics.QUALIFICATIONS Must be at least 21 years of age Dealer School certificate preferred. 3+ months related experience and/or training, or equivalent combination of education and experience. Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
Apr 07, 2024
Full time
$52,000 BASE ANNUAL COMPENSATIONSUMMARY:The Table Games Dealer is responsible for conducting and controlling the play of a particular game, such as Blackjack, Roulette, Craps, etc. DUTIES: Delivers great customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with various table games products. Promotes table and poker games and serves guests while standing on dead games. Demonstrates an effective working knowledge of dealing policies and gaming procedures Deals games in accordance with internal controls, Maryland Lottery Gaming Control Commission regulations and company policy. Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game Safeguard casino assets. Responsible for the protection and control of the game. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in Horseshoes Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Able to maintain applicable departmental dealer efficiency metrics.QUALIFICATIONS Must be at least 21 years of age Dealer School certificate preferred. 3+ months related experience and/or training, or equivalent combination of education and experience. Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions and is a strong advocate of the Caesars Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, ensuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisyenvironment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions and is a strong advocate of the Caesars Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, ensuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisyenvironment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position supervises or deals Table Games on an assigned shift, placing special emphasis on guest service, and security of Harrah's Resort Southern California's assets. This position also creates an entertainment environment for all guests providing courteous, friendly and prompt service.Our ideal candidate: High School graduate or equivalent required. College degree preferred. Three years casino experience encouraged, preferably in Table Games. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures and regulations pertinent to Pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift, including holidays. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.About the role: Positive attitude and interactions with guests and teammates. Supervision of Table Games on an assigned shift and pit. Able to deal all or most of the table game variations. Displays a working knowledge of all table games procedures, house rules, jackpot payment procedures, and card counting methods. Ensures uninterrupted table game play by monitoring check racks and game equipment. Makes quick mathematical computations when determining winners and losers for the accurate collection and paying of bets. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Assistant Manager Casino Games or Table Games Manager. Ensures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and teammates and 3) making Comp decisions 4) resolving guest issues using approved resources. Interacts positively with support departments to facilitate casino, hotel, food and beverage services as needed. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to the Table Games Manager. Supports Table Games dealers, responding quickly to calls for approvals, guest service, or dealing error resolution. Coaches and instructs assigned personnel in the proper performance of their duties. Provides for safety and security. Displays working knowledge of table games software and can make accurate computer entries. Complies with Title 31 and AML requirements. Remains knowledgeable of current property promotions. Monitors legal compliance with federal, state, and gaming laws.A few more things: Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to respond calmly and handle many customer demands in a fast pace environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.Depending on experience, pay starts at $29.50 per hour. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 14, 2024
Full time
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position supervises or deals Table Games on an assigned shift, placing special emphasis on guest service, and security of Harrah's Resort Southern California's assets. This position also creates an entertainment environment for all guests providing courteous, friendly and prompt service.Our ideal candidate: High School graduate or equivalent required. College degree preferred. Three years casino experience encouraged, preferably in Table Games. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures and regulations pertinent to Pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift, including holidays. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.About the role: Positive attitude and interactions with guests and teammates. Supervision of Table Games on an assigned shift and pit. Able to deal all or most of the table game variations. Displays a working knowledge of all table games procedures, house rules, jackpot payment procedures, and card counting methods. Ensures uninterrupted table game play by monitoring check racks and game equipment. Makes quick mathematical computations when determining winners and losers for the accurate collection and paying of bets. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Assistant Manager Casino Games or Table Games Manager. Ensures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and teammates and 3) making Comp decisions 4) resolving guest issues using approved resources. Interacts positively with support departments to facilitate casino, hotel, food and beverage services as needed. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to the Table Games Manager. Supports Table Games dealers, responding quickly to calls for approvals, guest service, or dealing error resolution. Coaches and instructs assigned personnel in the proper performance of their duties. Provides for safety and security. Displays working knowledge of table games software and can make accurate computer entries. Complies with Title 31 and AML requirements. Remains knowledgeable of current property promotions. Monitors legal compliance with federal, state, and gaming laws.A few more things: Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to respond calmly and handle many customer demands in a fast pace environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.Depending on experience, pay starts at $29.50 per hour. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOB SUMMARY Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area (including live poker). Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees. QUALIFICATIONS High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Perform the act of dealing cards and/or dice for specific games including live poker, which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. Must be able to work a varied schedule including nights, weekends and holidays. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Apr 14, 2024
Full time
JOB SUMMARY Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area (including live poker). Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees. QUALIFICATIONS High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Perform the act of dealing cards and/or dice for specific games including live poker, which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. Other job duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. Must be able to work a varied schedule including nights, weekends and holidays. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.Job Description: Responsible for monitoring table games activity to ensure game integrity and proper payouts as well as supervising team members. Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.Job Description: Responsible for monitoring table games activity to ensure game integrity and proper payouts as well as supervising team members. Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Apr 07, 2024
Full time
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Previous dealer experience is not requiredThis is a Dealer Trainee positionAll you need is a great personality and willingness to learn - we will teach you everything elseCOMPENSATION: $15/hr paid training Team members can expect competitive wagesComprehensive medical, optical and dental health benefits packageAll-team member bonus program401k matchTuition reimbursementTeam member dining roomOn-site wellness programs, a dynamic work environment and moreService Bonuses JOB SUMMARYProvides high quality customer service and promotes integrity while serving as a dealer for specific, licensed poker games. QUALIFICATIONSHigh school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card games. Well-developed interpersonal skills. Must be able to perform basic math calculations. Must enjoy entertaining and communicating with the public. This is an entry-level position requiring a High School diploma or GED, and some customer service experience preferred; or an equivalent combination of education and/ or work experience. ESSENTIAL FUNCTIONS Perform the act of dealing cards and for specific games which includes shuffling, dealing and retrieving playing cards. Responsible for game protection and game control. Responsible for placing lids on racks. Inform Supervisor and/or Manager of unnatural or irregular play and disputes on game. Knows and abides by IGC Regulations and company policies and procedures. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required. LANGUAGE SKILLSStrong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence and memos. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner.REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Apr 16, 2024
Full time
Previous dealer experience is not requiredThis is a Dealer Trainee positionAll you need is a great personality and willingness to learn - we will teach you everything elseCOMPENSATION: $15/hr paid training Team members can expect competitive wagesComprehensive medical, optical and dental health benefits packageAll-team member bonus program401k matchTuition reimbursementTeam member dining roomOn-site wellness programs, a dynamic work environment and moreService Bonuses JOB SUMMARYProvides high quality customer service and promotes integrity while serving as a dealer for specific, licensed poker games. QUALIFICATIONSHigh school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card games. Well-developed interpersonal skills. Must be able to perform basic math calculations. Must enjoy entertaining and communicating with the public. This is an entry-level position requiring a High School diploma or GED, and some customer service experience preferred; or an equivalent combination of education and/ or work experience. ESSENTIAL FUNCTIONS Perform the act of dealing cards and for specific games which includes shuffling, dealing and retrieving playing cards. Responsible for game protection and game control. Responsible for placing lids on racks. Inform Supervisor and/or Manager of unnatural or irregular play and disputes on game. Knows and abides by IGC Regulations and company policies and procedures. Verifies opening and closing table inventory slips. Calls out for 'no more bets'. Exchanges cash or coupons for chips. Collects rake, collects commission based on game dealt. Pays winning bets, collects losing bets. PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required. LANGUAGE SKILLSStrong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence and memos. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner.REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
Apr 15, 2024
Full time
JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).