Identified shifts will vary based on business needsStarting pay for this role is $11.35 + tipsJOB SUMMARY:The server is responsible for providing friendly, excellent, world-class service to guests in a high volume, fast-paced banquet dining facility. ESSENTIAL JOB FUNCTIONS: Provides a great experience for every guest every time through courteous interactions. Server is responsible for the complete knowledge and service of food and drinks. Server must be able to anticipate needs and situations before they happen. Must have a keen sense of timing and be capable of discreetly speeding up or slowing down as necessary. Server is responsible for cleaning, stocking areas, refilling condiments and ensuring the banquet storage room is organized. Server's attitude towards the guests should be friendly, cheerful and accommodating at all times Assist with the transporting of banquet equipment including but not limited to banquet tables and chairs. ADDITIONAL JOB DUTIES: Other duties as assigned EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred 1-3 years of previous food service or banquet experience preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Good customer and communication skills. Must be able to read, write, speak and understand English. Must have the ability to get along with co-workers in a team environment Must be able to work in a fast paced environment Must be able to respond to visual and aural cues. Must be able to tolerate areas containing secondary smoke. Must be 19 years or older. Must present a well-groomed appearance. Must have a sense of urgency and react to changing business demands. Must be able to work in a kitchen setting PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of assigned banquet area throughout entire shift. Must be able to lift and carry up to 50 pounds Must be able to push or pull 300 lbs. on a cart or dolly. Must be able to maneuver from banquet area to kitchen area and back to banquet area bringing customers their food and beverage orders during entire shift. Must be able to lift trays with food above shoulder level. Must be able to tolerate high temperatures located in the kitchen area. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to maneuver in a confined area while handling full trays including but not limited to large oval trays containing food. Must be able to handle trays full of dishes, clear tables, manipulate tray-jacks and seat guests when necessary. Must be able to carry a beverage tray containing up to 12 drinks. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Mar 22, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 + tipsJOB SUMMARY:The server is responsible for providing friendly, excellent, world-class service to guests in a high volume, fast-paced banquet dining facility. ESSENTIAL JOB FUNCTIONS: Provides a great experience for every guest every time through courteous interactions. Server is responsible for the complete knowledge and service of food and drinks. Server must be able to anticipate needs and situations before they happen. Must have a keen sense of timing and be capable of discreetly speeding up or slowing down as necessary. Server is responsible for cleaning, stocking areas, refilling condiments and ensuring the banquet storage room is organized. Server's attitude towards the guests should be friendly, cheerful and accommodating at all times Assist with the transporting of banquet equipment including but not limited to banquet tables and chairs. ADDITIONAL JOB DUTIES: Other duties as assigned EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred 1-3 years of previous food service or banquet experience preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Good customer and communication skills. Must be able to read, write, speak and understand English. Must have the ability to get along with co-workers in a team environment Must be able to work in a fast paced environment Must be able to respond to visual and aural cues. Must be able to tolerate areas containing secondary smoke. Must be 19 years or older. Must present a well-groomed appearance. Must have a sense of urgency and react to changing business demands. Must be able to work in a kitchen setting PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of assigned banquet area throughout entire shift. Must be able to lift and carry up to 50 pounds Must be able to push or pull 300 lbs. on a cart or dolly. Must be able to maneuver from banquet area to kitchen area and back to banquet area bringing customers their food and beverage orders during entire shift. Must be able to lift trays with food above shoulder level. Must be able to tolerate high temperatures located in the kitchen area. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to maneuver in a confined area while handling full trays including but not limited to large oval trays containing food. Must be able to handle trays full of dishes, clear tables, manipulate tray-jacks and seat guests when necessary. Must be able to carry a beverage tray containing up to 12 drinks. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips per hour and may vary based on experienceJOB SUMMARY:Responsible for providing friendly, excellent service to every customer who approaches the bar. Also responsible for preparing and pouring drinks for customers and cocktail servers. ESSENTIAL JOB FUNCTIONS: Serves alcoholic beverages within department and state liquor law guidelines. Prepares ordered drinks with proper portions and ingredients in accordance to company policies. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change following all company policies. Maintains a respectful control over guests at all times. Monitors guests consumption of alcoholic beverages and intervenes as necessary following C.A.R.E. guidelines. ADDITIONAL JOB DUTIES: Maintains a clean, organized and fully stocked area in accordance to company policies. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 18 years of age. Bartending certification preferred. Qualifications:QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of operating cash register and bar equipment is required. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. Must have speed and accuracy in order to maintain maximum efficiency. Must have a sense of urgency and react to changing business demands. Must be flexible with schedule based on business demands and coverage including but not limited to working swing shift hours or grave shift hours. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 50 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull, and carry bar stock to and from refrigerators and cabinets. Must be able to reach across the width of the bar to serve guests. Must be able to complete required paperwork for cash transactions. Must be able to operate the following equipment including, but not limited to: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pour equipment, knives, coffee machines, frozen drink machines, ice tea machines and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Mar 27, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 plus tips per hour and may vary based on experienceJOB SUMMARY:Responsible for providing friendly, excellent service to every customer who approaches the bar. Also responsible for preparing and pouring drinks for customers and cocktail servers. ESSENTIAL JOB FUNCTIONS: Serves alcoholic beverages within department and state liquor law guidelines. Prepares ordered drinks with proper portions and ingredients in accordance to company policies. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change following all company policies. Maintains a respectful control over guests at all times. Monitors guests consumption of alcoholic beverages and intervenes as necessary following C.A.R.E. guidelines. ADDITIONAL JOB DUTIES: Maintains a clean, organized and fully stocked area in accordance to company policies. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred Must be at least 18 years of age. Bartending certification preferred. Qualifications:QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Knowledge of operating cash register and bar equipment is required. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. Must have speed and accuracy in order to maintain maximum efficiency. Must have a sense of urgency and react to changing business demands. Must be flexible with schedule based on business demands and coverage including but not limited to working swing shift hours or grave shift hours. PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 50 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull, and carry bar stock to and from refrigerators and cabinets. Must be able to reach across the width of the bar to serve guests. Must be able to complete required paperwork for cash transactions. Must be able to operate the following equipment including, but not limited to: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pour equipment, knives, coffee machines, frozen drink machines, ice tea machines and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times. Principal Duties & Responsibilities: Observes guests to respond to their needs. Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Takes beverage orders and communicates it to bartender. Assists in the preparation of drinks and presents drinks to guests. Serves both alcoholic and non-alcoholic beverages to casino guests. Requests ID from customers when legal age is questionable. Removes empty or dirty glasses and bottles and returns them to bar or kitchen. Keeps service area stocked and cleaned. Provides fast, exceptional service and receives satisfaction comments on internal shops. Handles money according to procedure and secures all monies at the end of each shift. Maintains quick and prompt service while maintaining a smile. Maintains round times of 20 minutes or less on Casino Floor for drink service. Carries full trays of no more than 20 drinks on tray. Adheres to department and property policies and procedures. Maintains knowledge of property information, including memorabilia. Serves as an ambassador of goodwill while working and at guest and public relation functions. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Resolves service problems according to guidelines. Provides personalized service and uses guest name. Speaks positively when talking with guests and co-workers. Promotes casino events and programs. Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination. Knowledge, Skills, and Abilities Required: High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Prevent Human Trafficking Working Conditions Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking C Extreme Heat O Sitting R Temperature Changes O Lifting C Wet R Carrying C Humid O Pushing O Noise C Pulling O Vibration R Climbing O Hazards O Balancing O Atmospheric Conditions O Stooping O Cigarette Smoke C Kneeling O Crouching O Crawling R Reaching C Handling C Grasping C Feeling C Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work X Medium work _ Heavy work _ Very heavy work
Mar 13, 2024
Full time
Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times. Principal Duties & Responsibilities: Observes guests to respond to their needs. Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Takes beverage orders and communicates it to bartender. Assists in the preparation of drinks and presents drinks to guests. Serves both alcoholic and non-alcoholic beverages to casino guests. Requests ID from customers when legal age is questionable. Removes empty or dirty glasses and bottles and returns them to bar or kitchen. Keeps service area stocked and cleaned. Provides fast, exceptional service and receives satisfaction comments on internal shops. Handles money according to procedure and secures all monies at the end of each shift. Maintains quick and prompt service while maintaining a smile. Maintains round times of 20 minutes or less on Casino Floor for drink service. Carries full trays of no more than 20 drinks on tray. Adheres to department and property policies and procedures. Maintains knowledge of property information, including memorabilia. Serves as an ambassador of goodwill while working and at guest and public relation functions. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Resolves service problems according to guidelines. Provides personalized service and uses guest name. Speaks positively when talking with guests and co-workers. Promotes casino events and programs. Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination. Knowledge, Skills, and Abilities Required: High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Prevent Human Trafficking Working Conditions Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking C Extreme Heat O Sitting R Temperature Changes O Lifting C Wet R Carrying C Humid O Pushing O Noise C Pulling O Vibration R Climbing O Hazards O Balancing O Atmospheric Conditions O Stooping O Cigarette Smoke C Kneeling O Crouching O Crawling R Reaching C Handling C Grasping C Feeling C Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work X Medium work _ Heavy work _ Very heavy work
Located between Johnson City and Fredericksburg, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features villas, event venues, a tasting room, a restaurant, an onsite microbrewery, spa and an event center featuring musical acts from near and far. For more information, visit . SUMMARY: Carter Creek Winery Resort & Spa is currently hiring Tasting Room Wine Servers to provide a pleasurable wine tasting experience and assist customers through tastings, educate guests about our wines and Carter Creek brand, assist with wine club memberships and wine sales and work events. PAY: Starts at $14.00/hour + tips/gratuities; $2.00 additional hourly compensation for work on Saturday and Sunday ESSENTIAL DUTIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Prepare designated bar for daily wine tasting and conduct tastings with guests guiding them on their selections and educating them about the varietals and styles of wine Maintain the cleanliness of the counter areas, sinks and shelves at all times Maintain honesty and integrity in the pouring of wines and ensure all tasting tickets are marked off appropriately Alert bar backs when wine inventory is running low Date all newly opened bottles and discard as instructed by management Attend outside wine pouring events as required Promote the sale of Carter Creek wine and Wine Club membership Performs other duties as assigned by manager REQUIREMENTS: One year previous Wine Server experience is preferred Able to work flexible schedule, including weekends and some holidays Customer service skills Must be 18 years of age or older CERTIFICATE REQUIREMENTS: Must be obtained/current upon hire and maintained for duration of employment. TABC Certification Food Handler's Certification PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 50 lbs. over moderate distances. BENEFITS (Full-time): 401(k) 401(k) matching Dental insurance Employee assistance program Employee discounts Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance BENEFITS (Part-time): Employee discounts Referral program SCHEDULE: Must be available to work all shifts including weekends and some holidays Flexible scheduling Additional work available for special banquets or events We are an Equal Opportunity Employer.
Mar 08, 2024
Full time
Located between Johnson City and Fredericksburg, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features villas, event venues, a tasting room, a restaurant, an onsite microbrewery, spa and an event center featuring musical acts from near and far. For more information, visit . SUMMARY: Carter Creek Winery Resort & Spa is currently hiring Tasting Room Wine Servers to provide a pleasurable wine tasting experience and assist customers through tastings, educate guests about our wines and Carter Creek brand, assist with wine club memberships and wine sales and work events. PAY: Starts at $14.00/hour + tips/gratuities; $2.00 additional hourly compensation for work on Saturday and Sunday ESSENTIAL DUTIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Prepare designated bar for daily wine tasting and conduct tastings with guests guiding them on their selections and educating them about the varietals and styles of wine Maintain the cleanliness of the counter areas, sinks and shelves at all times Maintain honesty and integrity in the pouring of wines and ensure all tasting tickets are marked off appropriately Alert bar backs when wine inventory is running low Date all newly opened bottles and discard as instructed by management Attend outside wine pouring events as required Promote the sale of Carter Creek wine and Wine Club membership Performs other duties as assigned by manager REQUIREMENTS: One year previous Wine Server experience is preferred Able to work flexible schedule, including weekends and some holidays Customer service skills Must be 18 years of age or older CERTIFICATE REQUIREMENTS: Must be obtained/current upon hire and maintained for duration of employment. TABC Certification Food Handler's Certification PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 50 lbs. over moderate distances. BENEFITS (Full-time): 401(k) 401(k) matching Dental insurance Employee assistance program Employee discounts Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance BENEFITS (Part-time): Employee discounts Referral program SCHEDULE: Must be available to work all shifts including weekends and some holidays Flexible scheduling Additional work available for special banquets or events We are an Equal Opportunity Employer.
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service. Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelines. Consistently offer professional, friendly and engaging service. Have full knowledge of beverage lists. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned.Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service.
Mar 02, 2024
Full time
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Ask about our hiring bonus during your HR interview.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service. Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelines. Consistently offer professional, friendly and engaging service. Have full knowledge of beverage lists. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Expected to work two shifts per month minimum. Other duties as assigned.Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience. Previous point of sale system experience an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps. Knowledge of wine service.
Job Type Full-time, Part-time Description Location: Union, WA Status: Part-Time/Full-Time, Seasonal Pay: Starting at $16.28/hr, with potential to earn upwards of $24.28/hr based on position and service charge/tips averages. Multiple Food & Beverage Support Positions Available at Alderbrook Resort & Spa! (You may indicate your specific preference later in this application) Floor Assistant & Room Service Attendant (Restaurant) Banquet House Attendant (Events) Patio Expeditor & Floor Assistant (Outdoor Patio) We're looking for enthusiastic team members to fill several key positions at Alderbrook Resort & Spa! Whether you're supporting our dining service as a Floor Assistant (Busser) in our restaurant, setting the stage for memorable events as a Banquet House Attendant, or ensuring smooth dining experiences on our beautiful outdoor patio as an Expeditor & Floor Assistant, you'll play an essential role in providing top-notch hospitality and service. Qualifications Must be 18 years or older Previous banquet/event/restaurant experience required Previous customer service experience preferred Valid WA Food Worker Card and Alcohol Server Permit required after hire Weekend availability required Key Responsibilities Assist in various service settings depending on position, from restaurant to banquets and outdoor dining. Maintain cleanliness and order in service and guest areas. Support food and beverage service to ensure guest satisfaction. Engage in teamwork to provide a seamless dining experience. Full job descriptions for each role available upon request by emailing . Perks & Benefits (benefits based on employment status and tenure) Free daily meals prepared fresh in our kitchen Free kayak and paddleboard rentals Discounts on rooms, spa, restaurant and more! Health insurance (Medical, Dental, Vision, Hospital/Accident) Life insurance Education Assistance Program Paid time off (11-31 days per year depending on consecutive years of service) Paid sick leave 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria) About Us Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise. Nestled in the heart of the Pacific Northwest, Alderbrook Resort & Spa is a haven of relaxation and natural beauty. Our award-winning resort offers guests luxury accommodations, gourmet dining, and an array of spa and recreational activities. Join our dedicated team and be a part of creating unforgettable experiences in a place where serenity meets adventure. Read more about our 111-year history here: Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands . Employees are expected to regularly communicate and stand for extended periods, performing tasks that include walking, climbing stairs, and manual handling. The jobs demand frequent use of hands for various tasks and the ability to adopt various postures such as stooping, kneeling, bending, and twisting. Lifting requirements include occasionally lifting up to 40 pounds and regularly handling 20-30 pounds. Success in these roles requires good vision, as well as sustained visual and mental concentration. Work Environment . Position may be in an indoor and/or outdoor setting, exposing employees to variable temperatures and changing weather conditions. Workers should anticipate a moderate noise level and may encounter cleaning chemicals, with established safety protocols for handling. Flexibility is essential to adapt to the diverse demands of various work locations, including banquet events and outdoor patio settings, ensuring readiness to meet the needs of each unique environment. Commitment to Diversity & Equal Opportunity We are dedicated to creating a diverse and inclusive environment at North Forty Lodging LLC. We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic. We also provide reasonable accommodations for disabilities and religious practices as needed. For accommodations, please contact People & Culture. Final Details This summary may not capture all job duties and requirements. For comprehensive details, please email . Job functions may be revised based on business needs or emergencies. This document is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC without notice. Employees must follow all company policies. Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact . All positions will remain open until filled. The company reserves the right to close job postings at any time. (key search words: busser, server assistant, floor assistant, expo, expeditor, restaurant, server, houseman, food and beverage, hotel, resort, hospitality, Alderbrook Resort and Spa, Union, Belfair, Shelton, job, hiring, seasonal, spring, summer, entry level) All positions have a base pay range of $16.28 - $16.28/hr before additional tips and/or service charge pay. LOCATED IN UNION, WA Salary Description $16.28 $24.28/hr (base + tips/service charge avg)
Mar 27, 2024
Full time
Job Type Full-time, Part-time Description Location: Union, WA Status: Part-Time/Full-Time, Seasonal Pay: Starting at $16.28/hr, with potential to earn upwards of $24.28/hr based on position and service charge/tips averages. Multiple Food & Beverage Support Positions Available at Alderbrook Resort & Spa! (You may indicate your specific preference later in this application) Floor Assistant & Room Service Attendant (Restaurant) Banquet House Attendant (Events) Patio Expeditor & Floor Assistant (Outdoor Patio) We're looking for enthusiastic team members to fill several key positions at Alderbrook Resort & Spa! Whether you're supporting our dining service as a Floor Assistant (Busser) in our restaurant, setting the stage for memorable events as a Banquet House Attendant, or ensuring smooth dining experiences on our beautiful outdoor patio as an Expeditor & Floor Assistant, you'll play an essential role in providing top-notch hospitality and service. Qualifications Must be 18 years or older Previous banquet/event/restaurant experience required Previous customer service experience preferred Valid WA Food Worker Card and Alcohol Server Permit required after hire Weekend availability required Key Responsibilities Assist in various service settings depending on position, from restaurant to banquets and outdoor dining. Maintain cleanliness and order in service and guest areas. Support food and beverage service to ensure guest satisfaction. Engage in teamwork to provide a seamless dining experience. Full job descriptions for each role available upon request by emailing . Perks & Benefits (benefits based on employment status and tenure) Free daily meals prepared fresh in our kitchen Free kayak and paddleboard rentals Discounts on rooms, spa, restaurant and more! Health insurance (Medical, Dental, Vision, Hospital/Accident) Life insurance Education Assistance Program Paid time off (11-31 days per year depending on consecutive years of service) Paid sick leave 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria) About Us Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise. Nestled in the heart of the Pacific Northwest, Alderbrook Resort & Spa is a haven of relaxation and natural beauty. Our award-winning resort offers guests luxury accommodations, gourmet dining, and an array of spa and recreational activities. Join our dedicated team and be a part of creating unforgettable experiences in a place where serenity meets adventure. Read more about our 111-year history here: Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands . Employees are expected to regularly communicate and stand for extended periods, performing tasks that include walking, climbing stairs, and manual handling. The jobs demand frequent use of hands for various tasks and the ability to adopt various postures such as stooping, kneeling, bending, and twisting. Lifting requirements include occasionally lifting up to 40 pounds and regularly handling 20-30 pounds. Success in these roles requires good vision, as well as sustained visual and mental concentration. Work Environment . Position may be in an indoor and/or outdoor setting, exposing employees to variable temperatures and changing weather conditions. Workers should anticipate a moderate noise level and may encounter cleaning chemicals, with established safety protocols for handling. Flexibility is essential to adapt to the diverse demands of various work locations, including banquet events and outdoor patio settings, ensuring readiness to meet the needs of each unique environment. Commitment to Diversity & Equal Opportunity We are dedicated to creating a diverse and inclusive environment at North Forty Lodging LLC. We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic. We also provide reasonable accommodations for disabilities and religious practices as needed. For accommodations, please contact People & Culture. Final Details This summary may not capture all job duties and requirements. For comprehensive details, please email . Job functions may be revised based on business needs or emergencies. This document is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC without notice. Employees must follow all company policies. Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact . All positions will remain open until filled. The company reserves the right to close job postings at any time. (key search words: busser, server assistant, floor assistant, expo, expeditor, restaurant, server, houseman, food and beverage, hotel, resort, hospitality, Alderbrook Resort and Spa, Union, Belfair, Shelton, job, hiring, seasonal, spring, summer, entry level) All positions have a base pay range of $16.28 - $16.28/hr before additional tips and/or service charge pay. LOCATED IN UNION, WA Salary Description $16.28 $24.28/hr (base + tips/service charge avg)
Job Type Full-time, Part-time Description Location: Union, WA Status: Part-Time/Full-Time, Seasonal Pay: Starting at $16.28/hr, with potential to earn upwards of $24.28/hr based on position and service charge/tips averages. Multiple Food & Beverage Support Positions Available at Alderbrook Resort & Spa! (You may indicate your specific preference later in this application) Floor Assistant & Room Service Attendant (Restaurant) Banquet House Attendant (Events) Patio Expeditor & Floor Assistant (Outdoor Patio) We're looking for enthusiastic team members to fill several key positions at Alderbrook Resort & Spa! Whether you're supporting our dining service as a Floor Assistant (Busser) in our restaurant, setting the stage for memorable events as a Banquet House Attendant, or ensuring smooth dining experiences on our beautiful outdoor patio as an Expeditor & Floor Assistant, you'll play an essential role in providing top-notch hospitality and service. Qualifications Must be 18 years or older Previous banquet/event/restaurant experience required Previous customer service experience preferred Valid WA Food Worker Card and Alcohol Server Permit required after hire Weekend availability required Key Responsibilities Assist in various service settings depending on position, from restaurant to banquets and outdoor dining. Maintain cleanliness and order in service and guest areas. Support food and beverage service to ensure guest satisfaction. Engage in teamwork to provide a seamless dining experience. Full job descriptions for each role available upon request by emailing . Perks & Benefits (benefits based on employment status and tenure) Free daily meals prepared fresh in our kitchen Free kayak and paddleboard rentals Discounts on rooms, spa, restaurant and more! Health insurance (Medical, Dental, Vision, Hospital/Accident) Life insurance Education Assistance Program Paid time off (11-31 days per year depending on consecutive years of service) Paid sick leave 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria) About Us Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise. Nestled in the heart of the Pacific Northwest, Alderbrook Resort & Spa is a haven of relaxation and natural beauty. Our award-winning resort offers guests luxury accommodations, gourmet dining, and an array of spa and recreational activities. Join our dedicated team and be a part of creating unforgettable experiences in a place where serenity meets adventure. Read more about our 111-year history here: Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands . Employees are expected to regularly communicate and stand for extended periods, performing tasks that include walking, climbing stairs, and manual handling. The jobs demand frequent use of hands for various tasks and the ability to adopt various postures such as stooping, kneeling, bending, and twisting. Lifting requirements include occasionally lifting up to 40 pounds and regularly handling 20-30 pounds. Success in these roles requires good vision, as well as sustained visual and mental concentration. Work Environment . Position may be in an indoor and/or outdoor setting, exposing employees to variable temperatures and changing weather conditions. Workers should anticipate a moderate noise level and may encounter cleaning chemicals, with established safety protocols for handling. Flexibility is essential to adapt to the diverse demands of various work locations, including banquet events and outdoor patio settings, ensuring readiness to meet the needs of each unique environment. Commitment to Diversity & Equal Opportunity We are dedicated to creating a diverse and inclusive environment at North Forty Lodging LLC. We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic. We also provide reasonable accommodations for disabilities and religious practices as needed. For accommodations, please contact People & Culture. Final Details This summary may not capture all job duties and requirements. For comprehensive details, please email . Job functions may be revised based on business needs or emergencies. This document is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC without notice. Employees must follow all company policies. Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact . All positions will remain open until filled. The company reserves the right to close job postings at any time. (key search words: busser, server assistant, floor assistant, expo, expeditor, restaurant, server, houseman, food and beverage, hotel, resort, hospitality, Alderbrook Resort and Spa, Union, Belfair, Shelton, job, hiring, seasonal, spring, summer, entry level) All positions have a base pay range of $16.28 - $16.28/hr before additional tips and/or service charge pay. LOCATED IN UNION, WA Salary Description $16.28 $24.28/hr (base + tips/service charge avg)
Mar 27, 2024
Full time
Job Type Full-time, Part-time Description Location: Union, WA Status: Part-Time/Full-Time, Seasonal Pay: Starting at $16.28/hr, with potential to earn upwards of $24.28/hr based on position and service charge/tips averages. Multiple Food & Beverage Support Positions Available at Alderbrook Resort & Spa! (You may indicate your specific preference later in this application) Floor Assistant & Room Service Attendant (Restaurant) Banquet House Attendant (Events) Patio Expeditor & Floor Assistant (Outdoor Patio) We're looking for enthusiastic team members to fill several key positions at Alderbrook Resort & Spa! Whether you're supporting our dining service as a Floor Assistant (Busser) in our restaurant, setting the stage for memorable events as a Banquet House Attendant, or ensuring smooth dining experiences on our beautiful outdoor patio as an Expeditor & Floor Assistant, you'll play an essential role in providing top-notch hospitality and service. Qualifications Must be 18 years or older Previous banquet/event/restaurant experience required Previous customer service experience preferred Valid WA Food Worker Card and Alcohol Server Permit required after hire Weekend availability required Key Responsibilities Assist in various service settings depending on position, from restaurant to banquets and outdoor dining. Maintain cleanliness and order in service and guest areas. Support food and beverage service to ensure guest satisfaction. Engage in teamwork to provide a seamless dining experience. Full job descriptions for each role available upon request by emailing . Perks & Benefits (benefits based on employment status and tenure) Free daily meals prepared fresh in our kitchen Free kayak and paddleboard rentals Discounts on rooms, spa, restaurant and more! Health insurance (Medical, Dental, Vision, Hospital/Accident) Life insurance Education Assistance Program Paid time off (11-31 days per year depending on consecutive years of service) Paid sick leave 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria) About Us Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise. Nestled in the heart of the Pacific Northwest, Alderbrook Resort & Spa is a haven of relaxation and natural beauty. Our award-winning resort offers guests luxury accommodations, gourmet dining, and an array of spa and recreational activities. Join our dedicated team and be a part of creating unforgettable experiences in a place where serenity meets adventure. Read more about our 111-year history here: Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands . Employees are expected to regularly communicate and stand for extended periods, performing tasks that include walking, climbing stairs, and manual handling. The jobs demand frequent use of hands for various tasks and the ability to adopt various postures such as stooping, kneeling, bending, and twisting. Lifting requirements include occasionally lifting up to 40 pounds and regularly handling 20-30 pounds. Success in these roles requires good vision, as well as sustained visual and mental concentration. Work Environment . Position may be in an indoor and/or outdoor setting, exposing employees to variable temperatures and changing weather conditions. Workers should anticipate a moderate noise level and may encounter cleaning chemicals, with established safety protocols for handling. Flexibility is essential to adapt to the diverse demands of various work locations, including banquet events and outdoor patio settings, ensuring readiness to meet the needs of each unique environment. Commitment to Diversity & Equal Opportunity We are dedicated to creating a diverse and inclusive environment at North Forty Lodging LLC. We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic. We also provide reasonable accommodations for disabilities and religious practices as needed. For accommodations, please contact People & Culture. Final Details This summary may not capture all job duties and requirements. For comprehensive details, please email . Job functions may be revised based on business needs or emergencies. This document is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC without notice. Employees must follow all company policies. Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact . All positions will remain open until filled. The company reserves the right to close job postings at any time. (key search words: busser, server assistant, floor assistant, expo, expeditor, restaurant, server, houseman, food and beverage, hotel, resort, hospitality, Alderbrook Resort and Spa, Union, Belfair, Shelton, job, hiring, seasonal, spring, summer, entry level) All positions have a base pay range of $16.28 - $16.28/hr before additional tips and/or service charge pay. LOCATED IN UNION, WA Salary Description $16.28 $24.28/hr (base + tips/service charge avg)
Job Type Full-time, Part-time Description Location: Union, WA Status: Part-Time/Full-Time, Seasonal Pay: Starting at $16.28/hr, with potential to earn upwards of $24.28/hr based on position and service charge/tips averages. Multiple Food & Beverage Support Positions Available at Alderbrook Resort & Spa! (You may indicate your specific preference later in this application) Floor Assistant & Room Service Attendant (Restaurant) Banquet House Attendant (Events) Patio Expeditor & Floor Assistant (Outdoor Patio) We're looking for enthusiastic team members to fill several key positions at Alderbrook Resort & Spa! Whether you're supporting our dining service as a Floor Assistant (Busser) in our restaurant, setting the stage for memorable events as a Banquet House Attendant, or ensuring smooth dining experiences on our beautiful outdoor patio as an Expeditor & Floor Assistant, you'll play an essential role in providing top-notch hospitality and service. Qualifications Must be 18 years or older Previous banquet/event/restaurant experience required Previous customer service experience preferred Valid WA Food Worker Card and Alcohol Server Permit required after hire Weekend availability required Key Responsibilities Assist in various service settings depending on position, from restaurant to banquets and outdoor dining. Maintain cleanliness and order in service and guest areas. Support food and beverage service to ensure guest satisfaction. Engage in teamwork to provide a seamless dining experience. Full job descriptions for each role available upon request by emailing . Perks & Benefits (benefits based on employment status and tenure) Free daily meals prepared fresh in our kitchen Free kayak and paddleboard rentals Discounts on rooms, spa, restaurant and more! Health insurance (Medical, Dental, Vision, Hospital/Accident) Life insurance Education Assistance Program Paid time off (11-31 days per year depending on consecutive years of service) Paid sick leave 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria) About Us Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise. Nestled in the heart of the Pacific Northwest, Alderbrook Resort & Spa is a haven of relaxation and natural beauty. Our award-winning resort offers guests luxury accommodations, gourmet dining, and an array of spa and recreational activities. Join our dedicated team and be a part of creating unforgettable experiences in a place where serenity meets adventure. Read more about our 111-year history here: Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands . Employees are expected to regularly communicate and stand for extended periods, performing tasks that include walking, climbing stairs, and manual handling. The jobs demand frequent use of hands for various tasks and the ability to adopt various postures such as stooping, kneeling, bending, and twisting. Lifting requirements include occasionally lifting up to 40 pounds and regularly handling 20-30 pounds. Success in these roles requires good vision, as well as sustained visual and mental concentration. Work Environment . Position may be in an indoor and/or outdoor setting, exposing employees to variable temperatures and changing weather conditions. Workers should anticipate a moderate noise level and may encounter cleaning chemicals, with established safety protocols for handling. Flexibility is essential to adapt to the diverse demands of various work locations, including banquet events and outdoor patio settings, ensuring readiness to meet the needs of each unique environment. Commitment to Diversity & Equal Opportunity We are dedicated to creating a diverse and inclusive environment at North Forty Lodging LLC. We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic. We also provide reasonable accommodations for disabilities and religious practices as needed. For accommodations, please contact People & Culture. Final Details This summary may not capture all job duties and requirements. For comprehensive details, please email . Job functions may be revised based on business needs or emergencies. This document is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC without notice. Employees must follow all company policies. Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact . All positions will remain open until filled. The company reserves the right to close job postings at any time. (key search words: busser, server assistant, floor assistant, expo, expeditor, restaurant, server, houseman, food and beverage, hotel, resort, hospitality, Alderbrook Resort and Spa, Union, Belfair, Shelton, job, hiring, seasonal, spring, summer, entry level) All positions have a base pay range of $16.28 - $16.28/hr before additional tips and/or service charge pay. LOCATED IN UNION, WA Salary Description $16.28 $24.28/hr (base + tips/service charge avg)
Mar 27, 2024
Full time
Job Type Full-time, Part-time Description Location: Union, WA Status: Part-Time/Full-Time, Seasonal Pay: Starting at $16.28/hr, with potential to earn upwards of $24.28/hr based on position and service charge/tips averages. Multiple Food & Beverage Support Positions Available at Alderbrook Resort & Spa! (You may indicate your specific preference later in this application) Floor Assistant & Room Service Attendant (Restaurant) Banquet House Attendant (Events) Patio Expeditor & Floor Assistant (Outdoor Patio) We're looking for enthusiastic team members to fill several key positions at Alderbrook Resort & Spa! Whether you're supporting our dining service as a Floor Assistant (Busser) in our restaurant, setting the stage for memorable events as a Banquet House Attendant, or ensuring smooth dining experiences on our beautiful outdoor patio as an Expeditor & Floor Assistant, you'll play an essential role in providing top-notch hospitality and service. Qualifications Must be 18 years or older Previous banquet/event/restaurant experience required Previous customer service experience preferred Valid WA Food Worker Card and Alcohol Server Permit required after hire Weekend availability required Key Responsibilities Assist in various service settings depending on position, from restaurant to banquets and outdoor dining. Maintain cleanliness and order in service and guest areas. Support food and beverage service to ensure guest satisfaction. Engage in teamwork to provide a seamless dining experience. Full job descriptions for each role available upon request by emailing . Perks & Benefits (benefits based on employment status and tenure) Free daily meals prepared fresh in our kitchen Free kayak and paddleboard rentals Discounts on rooms, spa, restaurant and more! Health insurance (Medical, Dental, Vision, Hospital/Accident) Life insurance Education Assistance Program Paid time off (11-31 days per year depending on consecutive years of service) Paid sick leave 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria) About Us Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise. Nestled in the heart of the Pacific Northwest, Alderbrook Resort & Spa is a haven of relaxation and natural beauty. Our award-winning resort offers guests luxury accommodations, gourmet dining, and an array of spa and recreational activities. Join our dedicated team and be a part of creating unforgettable experiences in a place where serenity meets adventure. Read more about our 111-year history here: Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands . Employees are expected to regularly communicate and stand for extended periods, performing tasks that include walking, climbing stairs, and manual handling. The jobs demand frequent use of hands for various tasks and the ability to adopt various postures such as stooping, kneeling, bending, and twisting. Lifting requirements include occasionally lifting up to 40 pounds and regularly handling 20-30 pounds. Success in these roles requires good vision, as well as sustained visual and mental concentration. Work Environment . Position may be in an indoor and/or outdoor setting, exposing employees to variable temperatures and changing weather conditions. Workers should anticipate a moderate noise level and may encounter cleaning chemicals, with established safety protocols for handling. Flexibility is essential to adapt to the diverse demands of various work locations, including banquet events and outdoor patio settings, ensuring readiness to meet the needs of each unique environment. Commitment to Diversity & Equal Opportunity We are dedicated to creating a diverse and inclusive environment at North Forty Lodging LLC. We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic. We also provide reasonable accommodations for disabilities and religious practices as needed. For accommodations, please contact People & Culture. Final Details This summary may not capture all job duties and requirements. For comprehensive details, please email . Job functions may be revised based on business needs or emergencies. This document is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC without notice. Employees must follow all company policies. Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact . All positions will remain open until filled. The company reserves the right to close job postings at any time. (key search words: busser, server assistant, floor assistant, expo, expeditor, restaurant, server, houseman, food and beverage, hotel, resort, hospitality, Alderbrook Resort and Spa, Union, Belfair, Shelton, job, hiring, seasonal, spring, summer, entry level) All positions have a base pay range of $16.28 - $16.28/hr before additional tips and/or service charge pay. LOCATED IN UNION, WA Salary Description $16.28 $24.28/hr (base + tips/service charge avg)
Summary of Position: Restaurant Server position for the Shade Bar and Grill breakfast at Delta by Marriott Utica. Breakfast hours are 6:30am-11am, and lunch is 11:30am-1:30pm. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner - resulting in a very high level of guest satisfaction. Opportunity for additional hours and gratuities for business meetings and banquets in hotel banquet rooms. Benefits: Marriott Associate discount program for Marriott hotels worldwide Tipped position for restaurant, and tips are collected on behalf of associate for any comp meals and banquet meals Duties & Responsibilities: Check breakfast buffet and dining space before, during and after shift for proper set up and cleanliness. Set up and tear down the food service buffet Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them. Replenish food on the buffet counter and beverages as necessary and check with guests for overall satisfaction. Maintain the cleanliness and order of the executive lounge Clear and reset the tables after each use. Perform any general cleaning tasks using standard hotel cleaning products as assign by supervisor to adhere to health standards. Perform other duties as requested. Maintain clean service areas. Qualifications: Be able to communicate and understand the predominant language(s) of our guests. Must have a basic knowledge of food and beverage preparation Knowledge of appropriate table settings and silverware. Ability to transport large trays weighing up to 40 lbs. Ability to operate beverage and toast equipment Be able to work in a standing position for long periods of time (up to 5 hours). We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Mar 26, 2024
Full time
Summary of Position: Restaurant Server position for the Shade Bar and Grill breakfast at Delta by Marriott Utica. Breakfast hours are 6:30am-11am, and lunch is 11:30am-1:30pm. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner - resulting in a very high level of guest satisfaction. Opportunity for additional hours and gratuities for business meetings and banquets in hotel banquet rooms. Benefits: Marriott Associate discount program for Marriott hotels worldwide Tipped position for restaurant, and tips are collected on behalf of associate for any comp meals and banquet meals Duties & Responsibilities: Check breakfast buffet and dining space before, during and after shift for proper set up and cleanliness. Set up and tear down the food service buffet Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them. Replenish food on the buffet counter and beverages as necessary and check with guests for overall satisfaction. Maintain the cleanliness and order of the executive lounge Clear and reset the tables after each use. Perform any general cleaning tasks using standard hotel cleaning products as assign by supervisor to adhere to health standards. Perform other duties as requested. Maintain clean service areas. Qualifications: Be able to communicate and understand the predominant language(s) of our guests. Must have a basic knowledge of food and beverage preparation Knowledge of appropriate table settings and silverware. Ability to transport large trays weighing up to 40 lbs. Ability to operate beverage and toast equipment Be able to work in a standing position for long periods of time (up to 5 hours). We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description To provide technical and administrative assistance to the Sous Chef and ensures effective operation of the kitchen and food production outlets and to prepare daily requisition for food area and daily rotation of foods. To assist in maintaining set standards of quality and consistency at the beautiful Homestead Resort. Responsibilities Essential Functions: Develop additions to menu. Training of Staff. Responsible for product availability for all restaurant or banquet items. Directs proper sanitation and organization of all kitchen facilities and equipment. Ensures that all kitchen equipment is in good working order, generate report if necessary. Directs proper maintenance of all walk-in coolers (rotation of food products and cleanliness). Monitors and has hands on control over daily food production. Monitors safety of staff. Maintains good working relationship with Front of the House Manager. Conducts daily meetings with servers and kitchen staff to discuss additions to menu and to resolve any operation concerns. Knows expectations and ensures that staff understands them and that they execute said expectations within the proper guidelines. Checks and controls sign-in and sign-out procedures for kitchen staff. Ensure that all food products are labeled and dated. Maintain and enforce food quality and visual appeal. Requisition necessary equipment from stewarding Must have skill to teach associates to manage their time in order to complete assigned jobs in a timely manner. Has mis en place for day's business for banquets or outlets. Fills out requisition for the day and the following day. Works according to priorities for banquets. Must be able to understand, organize and maintain B.E.O.s Assigns mis en place list for pm staff and relates information to the pm chef. Checks with Executive Chef and Sous Chefs daily for any special products or preparation. Ensure that all products are labeled, dated and rotated daily. Assist stewarding in getting the food out of the kitchen in a timely manner. Hold a daily pre-shift meeting to insure the proper transfer of information Instill in associates a sense of teamwork. Instill in associates a "Clean as you go mentality". Follow all organization and sanitation L.S.O.P.s Hotel Specific Essential Functions: Check that cooler temperatures are monitored and logged. Check that associates are randomly checking temperatures and logging them correctly. Tools and Equipment: Cooking utensils and equipment, pots, pans, dishware, silverware, glassware, food slicing machine. Knives (a list of the tools needed will be provided, all small wares are to be provided by the associate) Oven, grill/stove burners, microwave appliances, steamers and steam kettles. Working Environment: Interior of hotel, in restaurant and kitchen areas, with exposure to humidity, steam and extreme temperatures. Exposure to Food and Beverage hazardous cleaning chemicals. Exposure to food items and beverages. Qualifications Lifting/Pushing/Pulling/ Carrying Position regularly involves lifting food cases and metros weighing up to 70 pounds Pushing and pulling carts up to 500 pounds is required Ability to work 50 hours per week Bending/Kneeling Regular bending to lift items and supplies Kneeling at times. Mobility Regularly moves all around kitchen Continuous Standing To complete a task, may be stationary for short periods of time Hearing/Vision/Speech/Literacy Hearing is minimal (Hear equipment, timers, etc) Vision is Critical (Check quality, portion and presence of food) Speech is minimal (Communicate with kitchen staff) Literacy is moderate (Read recipe cards and procedures) Protective Clothing Hair restraint/hat, gloves, apron, safety shoes must be worn 100% of work period (approximately 8 hours) Associate interested in the position must have or willing to obtain prior to start date: Unexpired certification in ServSafe Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date6 days ago(3/21/2024 2:20 PM) Requisition ID 03 of Openings 2 Category (Portal Searching) Culinary
Mar 16, 2024
Full time
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description To provide technical and administrative assistance to the Sous Chef and ensures effective operation of the kitchen and food production outlets and to prepare daily requisition for food area and daily rotation of foods. To assist in maintaining set standards of quality and consistency at the beautiful Homestead Resort. Responsibilities Essential Functions: Develop additions to menu. Training of Staff. Responsible for product availability for all restaurant or banquet items. Directs proper sanitation and organization of all kitchen facilities and equipment. Ensures that all kitchen equipment is in good working order, generate report if necessary. Directs proper maintenance of all walk-in coolers (rotation of food products and cleanliness). Monitors and has hands on control over daily food production. Monitors safety of staff. Maintains good working relationship with Front of the House Manager. Conducts daily meetings with servers and kitchen staff to discuss additions to menu and to resolve any operation concerns. Knows expectations and ensures that staff understands them and that they execute said expectations within the proper guidelines. Checks and controls sign-in and sign-out procedures for kitchen staff. Ensure that all food products are labeled and dated. Maintain and enforce food quality and visual appeal. Requisition necessary equipment from stewarding Must have skill to teach associates to manage their time in order to complete assigned jobs in a timely manner. Has mis en place for day's business for banquets or outlets. Fills out requisition for the day and the following day. Works according to priorities for banquets. Must be able to understand, organize and maintain B.E.O.s Assigns mis en place list for pm staff and relates information to the pm chef. Checks with Executive Chef and Sous Chefs daily for any special products or preparation. Ensure that all products are labeled, dated and rotated daily. Assist stewarding in getting the food out of the kitchen in a timely manner. Hold a daily pre-shift meeting to insure the proper transfer of information Instill in associates a sense of teamwork. Instill in associates a "Clean as you go mentality". Follow all organization and sanitation L.S.O.P.s Hotel Specific Essential Functions: Check that cooler temperatures are monitored and logged. Check that associates are randomly checking temperatures and logging them correctly. Tools and Equipment: Cooking utensils and equipment, pots, pans, dishware, silverware, glassware, food slicing machine. Knives (a list of the tools needed will be provided, all small wares are to be provided by the associate) Oven, grill/stove burners, microwave appliances, steamers and steam kettles. Working Environment: Interior of hotel, in restaurant and kitchen areas, with exposure to humidity, steam and extreme temperatures. Exposure to Food and Beverage hazardous cleaning chemicals. Exposure to food items and beverages. Qualifications Lifting/Pushing/Pulling/ Carrying Position regularly involves lifting food cases and metros weighing up to 70 pounds Pushing and pulling carts up to 500 pounds is required Ability to work 50 hours per week Bending/Kneeling Regular bending to lift items and supplies Kneeling at times. Mobility Regularly moves all around kitchen Continuous Standing To complete a task, may be stationary for short periods of time Hearing/Vision/Speech/Literacy Hearing is minimal (Hear equipment, timers, etc) Vision is Critical (Check quality, portion and presence of food) Speech is minimal (Communicate with kitchen staff) Literacy is moderate (Read recipe cards and procedures) Protective Clothing Hair restraint/hat, gloves, apron, safety shoes must be worn 100% of work period (approximately 8 hours) Associate interested in the position must have or willing to obtain prior to start date: Unexpired certification in ServSafe Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date6 days ago(3/21/2024 2:20 PM) Requisition ID 03 of Openings 2 Category (Portal Searching) Culinary
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Banquet Captain is responsible for the successful execution of banquets events. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Must demonstrate excellent leadership and effective communication skills across all departments. Responsibilities Supervise the daily operations of banquets events to ensure compliance with Banquet Event Orders, safety regulations, ensuring optimal levels of service, quality and hospitality are performed. Review Banquet Event Orders with customers noting changes, issues, and concerns. Anticipate and react to challenges ensuring quality and value of service in all areas. Calculate and review the banquet checks ensuring billing accuracy. Present checks to the customer for and review and signature. Participate in the Banquet Payroll Process ensuring accurate, prompt reporting to the accounting department. Monitor and control the maintenance/sanitation of the banquet areas maintaining cleanliness and protecting assets. Manage the performance of the Convention Setup Department by reviewing banquet event orders and floorplans. Comprehend BEO content and delegate CS responsibilities for rooms to be set on time. Inspect room sets ensuring cleanliness with equipment positioned correctly and uniformly. Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations. Communicate with the Catering department learning all details and expectations from the customer, and delegate responsibilities with the goal of exceeding expectations. Communicate with culinary ensuring timing, presentation and quantity of food is served on time. Able to work flexible shifts to consisting of mornings, afternoons, evenings, weekend and holidays; scheduled days and times may vary based on need. Maintain clean and neat work areas while servicing guests per established policies and procedures. Manage a service team delivering polished and refined levels of service under varying conditions and constraints of time. Manage the breakdown and transition from one event to another implementing strategic planning to complete on time with available resources and labor. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Keep kitchen area & all storage areas clean and organized according to policies set forth by management. Clearly and timely communicate needs and concerns to other Banquet Captains and/or Manager/Director. Manage closing side-work delegation setting up future events for success. Build and maintain attractive and efficient buffet food stations to hotel standards. Manage the inventory, set-up, breakdown, service and billing procedures of the banquet bar operation. Assist guests; help serve as needed and respond to questions using suggestive selling techniques. Author sidework assignments detailing individual banquet employee responsibilities through all phases of service. Report and maintain inventory levels of all assets in the banquet department to include equipment, linen, food, beer, wine and liquor. Participate and provide feedback to evaluate the performance of banquet employees Be a champion of fine dining fundamentals. Lead by example and train/develop banquet staff to follow accordingly with the ability to tailor service to delight the guest in varying scenarios. OTHER DUTIES/RESPONSIBILITIES Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served. Be able to manage and serve guests safely with special dietary requirements. Attends and conducts pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. Exhibit leadership at all times in an effort to develop, build, retain and promote talent within Omni. SUPERVISORY DUTIES Participate in department disciplinary policies for banquet servers, banquet housemen, an on-call employees Participate in scheduling Participate in payroll execution Posting of sales of service charges to accounts Maintain banquet beer wine and liquor inventories Manage and supervise the banquet beverage team Manage and supervise the banquet set-up / Houseperson team Communicate pertinent information back and forth within culinary and catering departments. Deliver a recap of banquet operations at the conclusion of events to hotel leaders. Qualifications Dealing with Ambiguity Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Compassion Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others. Composure Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Knowledge/Skills Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. Abilities Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower level cabinets and lift trays. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Education/Formal Training High school education or equivalent. Unexpired TIPs required Unexpired certification in ServSafe Experience One to two years in a related position with this company or other organization(s). Material/Equipment Used Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers. The ability to work with Microsoft Office applications, Salesforce, and communicate via email. Environment:Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date2 weeks ago(3/12/:45 AM) Requisition ID 91 . click apply for full job details
Mar 14, 2024
Full time
Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Banquet Captain is responsible for the successful execution of banquets events. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Must demonstrate excellent leadership and effective communication skills across all departments. Responsibilities Supervise the daily operations of banquets events to ensure compliance with Banquet Event Orders, safety regulations, ensuring optimal levels of service, quality and hospitality are performed. Review Banquet Event Orders with customers noting changes, issues, and concerns. Anticipate and react to challenges ensuring quality and value of service in all areas. Calculate and review the banquet checks ensuring billing accuracy. Present checks to the customer for and review and signature. Participate in the Banquet Payroll Process ensuring accurate, prompt reporting to the accounting department. Monitor and control the maintenance/sanitation of the banquet areas maintaining cleanliness and protecting assets. Manage the performance of the Convention Setup Department by reviewing banquet event orders and floorplans. Comprehend BEO content and delegate CS responsibilities for rooms to be set on time. Inspect room sets ensuring cleanliness with equipment positioned correctly and uniformly. Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations. Communicate with the Catering department learning all details and expectations from the customer, and delegate responsibilities with the goal of exceeding expectations. Communicate with culinary ensuring timing, presentation and quantity of food is served on time. Able to work flexible shifts to consisting of mornings, afternoons, evenings, weekend and holidays; scheduled days and times may vary based on need. Maintain clean and neat work areas while servicing guests per established policies and procedures. Manage a service team delivering polished and refined levels of service under varying conditions and constraints of time. Manage the breakdown and transition from one event to another implementing strategic planning to complete on time with available resources and labor. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Keep kitchen area & all storage areas clean and organized according to policies set forth by management. Clearly and timely communicate needs and concerns to other Banquet Captains and/or Manager/Director. Manage closing side-work delegation setting up future events for success. Build and maintain attractive and efficient buffet food stations to hotel standards. Manage the inventory, set-up, breakdown, service and billing procedures of the banquet bar operation. Assist guests; help serve as needed and respond to questions using suggestive selling techniques. Author sidework assignments detailing individual banquet employee responsibilities through all phases of service. Report and maintain inventory levels of all assets in the banquet department to include equipment, linen, food, beer, wine and liquor. Participate and provide feedback to evaluate the performance of banquet employees Be a champion of fine dining fundamentals. Lead by example and train/develop banquet staff to follow accordingly with the ability to tailor service to delight the guest in varying scenarios. OTHER DUTIES/RESPONSIBILITIES Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served. Be able to manage and serve guests safely with special dietary requirements. Attends and conducts pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. Exhibit leadership at all times in an effort to develop, build, retain and promote talent within Omni. SUPERVISORY DUTIES Participate in department disciplinary policies for banquet servers, banquet housemen, an on-call employees Participate in scheduling Participate in payroll execution Posting of sales of service charges to accounts Maintain banquet beer wine and liquor inventories Manage and supervise the banquet beverage team Manage and supervise the banquet set-up / Houseperson team Communicate pertinent information back and forth within culinary and catering departments. Deliver a recap of banquet operations at the conclusion of events to hotel leaders. Qualifications Dealing with Ambiguity Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Compassion Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others. Composure Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Knowledge/Skills Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. Abilities Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower level cabinets and lift trays. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Education/Formal Training High school education or equivalent. Unexpired TIPs required Unexpired certification in ServSafe Experience One to two years in a related position with this company or other organization(s). Material/Equipment Used Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers. The ability to work with Microsoft Office applications, Salesforce, and communicate via email. Environment:Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement () If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-VA-Hot Springs Posted Date2 weeks ago(3/12/:45 AM) Requisition ID 91 . click apply for full job details