Guaranteed 40 hour work week with rate of pay $16.50 - $18.00 per hour -Team members can expect competitive wages, Comprehensive medical, optical and dental health benefits packageAll-team member bonus program, 401k match, Tuition reimbursement, Team member dining roomOn-site wellness programs, a dynamic work environment and more ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the supervision of the Lead Count Room Attendant and/or the Count Room Supervisor, the Count Room Attendant assists in the collection, sorting, counting and recording of cash and gaming documents. All duties are to be performed within the guidelines of the Indiana Grand Racing & Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations. The Count Room Attendant will also be responsible for other duties as assigned by management.Responsibilities including but not limited to: Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds. Must be capable of moving quickly throughout the gaming floor and complete repetitive motions. Collect funds from Slot Machines Process and provide accurate financial records from the daily count. Count, strap, and wrap funds. Assist in training new Team Members. Ensures count room is clean and orderly including sweeping floors, cleaning equipment, and dusting shelves. Count Room Attendant provides excellent customer service to employees and vendors in all situations.QUALFICATIONSA High school diploma or GED is required. Money handling skills in a computer environment preferred for this position; or an equivalent combination of education and/or work experience. Candidate must possess ability for the proficient use of currency counting equipment and 10-key adding machine. Must also possess ability to handle standard situations in which specific steps are involved. Strong verbal and written communication skills are required. Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing License. Candidate must possess good interpersonal skills, and be available to work various shifts, weekends and holidays. Must be physically fit to perform to job duties listed above.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 40 pounds. Requires pulling /pushing Count Room drop carts, requires mobility with prolonged standing, walking, stooping, reaching, bending and kneeling. Must be able to walk a significant length of time and/or stand for the entire shift. Requires normal vision range, absence of color blindness, and the ability to distinguish letters, numbers and symbols. Regular, predicable attendance required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.SENSITIVE KEY ACCESSThis position has access to the sensitive keys for the Count Room, Slot machine belly door keys, Bill Validator drop box compartment keys, BVA contents keys, and Bill Validator collection cart.ACCESS TO GAMING FLOORAccess to general gaming floor.
Mar 28, 2024
Full time
Guaranteed 40 hour work week with rate of pay $16.50 - $18.00 per hour -Team members can expect competitive wages, Comprehensive medical, optical and dental health benefits packageAll-team member bonus program, 401k match, Tuition reimbursement, Team member dining roomOn-site wellness programs, a dynamic work environment and more ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the supervision of the Lead Count Room Attendant and/or the Count Room Supervisor, the Count Room Attendant assists in the collection, sorting, counting and recording of cash and gaming documents. All duties are to be performed within the guidelines of the Indiana Grand Racing & Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations. The Count Room Attendant will also be responsible for other duties as assigned by management.Responsibilities including but not limited to: Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds. Must be capable of moving quickly throughout the gaming floor and complete repetitive motions. Collect funds from Slot Machines Process and provide accurate financial records from the daily count. Count, strap, and wrap funds. Assist in training new Team Members. Ensures count room is clean and orderly including sweeping floors, cleaning equipment, and dusting shelves. Count Room Attendant provides excellent customer service to employees and vendors in all situations.QUALFICATIONSA High school diploma or GED is required. Money handling skills in a computer environment preferred for this position; or an equivalent combination of education and/or work experience. Candidate must possess ability for the proficient use of currency counting equipment and 10-key adding machine. Must also possess ability to handle standard situations in which specific steps are involved. Strong verbal and written communication skills are required. Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing License. Candidate must possess good interpersonal skills, and be available to work various shifts, weekends and holidays. Must be physically fit to perform to job duties listed above.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 40 pounds. Requires pulling /pushing Count Room drop carts, requires mobility with prolonged standing, walking, stooping, reaching, bending and kneeling. Must be able to walk a significant length of time and/or stand for the entire shift. Requires normal vision range, absence of color blindness, and the ability to distinguish letters, numbers and symbols. Regular, predicable attendance required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.SENSITIVE KEY ACCESSThis position has access to the sensitive keys for the Count Room, Slot machine belly door keys, Bill Validator drop box compartment keys, BVA contents keys, and Bill Validator collection cart.ACCESS TO GAMING FLOORAccess to general gaming floor.
Job Type Part-time Description The La Quinta Inn & Suites located in Twin Falls is looking to add to our hospitality family! This award-winning hotel is just a short drive away from the beautiful Shoshone Falls. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. BENEFITS Travel Perks (Affordable travel for YOU!) Optional Daily Pay (Faster Pay) Flexible Schedules (Work around YOUR needs) Health/Life Insurance (Peace of mind) 401k (Long-term planning) Paid Time Off (You earned it!) Dental/Vision Employee Assistance Program Referral Program OVERVIEW The Laundry Attendant is to keep linens washed, dried, ironed, folded, and stored in designated areas daily. They are to keep the laundry area and equipment clean and in good working order. The Laundry Attendant may be required to perform tasks, which involve exposure to visible blood contamination or reasonably anticipated blood contamination. He/she must be knowledgeable about OSHA Blood-borne Pathogen Standards, and must follow the required procedure for handling, cleaning, disposing, or moving of objects/materials and the clean-up of blood, infectious materials, or body fluids containing blood. This position must also be able to understand the English language. Being bilingual is desirable, but not a requirement of the job. Working in a hotel requires that you be available to work every day of the year, as the hotel never closes. The Laundry Attendant reports to the Head Housekeeper. ESSENTIAL FUNCTIONS Ensure total guest satisfaction by following the Head Housekeeper's requests Performs routine duties including, but not limited to, the following: washing, drying, folding and sorting linen and terry, treating stained linen Performs established work procedures and standards to maintain linen supply level appropriate for hotel's occupancy level Responsible for maintaining proper laundry chemical levels and reporting needed supplies to supervisor, before running out Reports potential safety hazards, repairs and equipment problems immediately to your supervisor Will keep equipment and laundry area clean, including the daily cleaning equipment at the end of the shift Must work with various cleaning chemicals and solutions and comply with EPA and OSHA regulations and other safety policies of Resolute Road Hospitality Follow all clean linen procedures including drying, ironing, folding, and storing all laundry in linen closets and designated areas by designated persons Must be qualified to operate various kinds and types of laundry equipment safely and properly KNOWLEDGE, SKILLS, and ABILITIES Consistently reports to work at the scheduled time in the proper uniform with nametag Represents the hotel in a positive manner at all times Communicates effectively with Front Desk and Maintenance as needed Performs special projects to maintain maximum service at all times Changes bed linens and shower curtains as assigned Provides support to the Houseman Collects soiled linen from Room Attendant carts Can be assigned projects of making beds, sanitizing coffee makers, or cleaning rooms Cleaning and restocking linen rooms Helps complete monthly inventory Acknowledge all guests with a smile PLEASE NOTE: The aforementioned general outline is not to be considered by the team member as all-inclusive. Team members may be required from time to time to execute tasks other than those duties specifically defined above. Should team member be asked to perform such a task, team member will comply with the request and do so to the best of his or her abilities. ENVIRONMENT and PHYSICAL DEMANDS The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking, up to the complete 8-hour shift or more if overtime is required. At times, may need to sit or walk for extended periods of time. Finger dexterity required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder may be required occasionally. Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees. Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals. Must be able to lift up to 40 pounds frequently, up to 50 pounds occasionally. OTHER Attendance is essential as part of our front-line team! Laundry Attendants will be required to work varying schedules based on needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Laundry Attendants is unable to meet these requirements, he/she will be subject to disciplinary action based on management operating policies, up to and including termination of employment. Requirements 108RRHLQ6548 Salary Description $15-$16 per hour
Mar 28, 2024
Full time
Job Type Part-time Description The La Quinta Inn & Suites located in Twin Falls is looking to add to our hospitality family! This award-winning hotel is just a short drive away from the beautiful Shoshone Falls. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. BENEFITS Travel Perks (Affordable travel for YOU!) Optional Daily Pay (Faster Pay) Flexible Schedules (Work around YOUR needs) Health/Life Insurance (Peace of mind) 401k (Long-term planning) Paid Time Off (You earned it!) Dental/Vision Employee Assistance Program Referral Program OVERVIEW The Laundry Attendant is to keep linens washed, dried, ironed, folded, and stored in designated areas daily. They are to keep the laundry area and equipment clean and in good working order. The Laundry Attendant may be required to perform tasks, which involve exposure to visible blood contamination or reasonably anticipated blood contamination. He/she must be knowledgeable about OSHA Blood-borne Pathogen Standards, and must follow the required procedure for handling, cleaning, disposing, or moving of objects/materials and the clean-up of blood, infectious materials, or body fluids containing blood. This position must also be able to understand the English language. Being bilingual is desirable, but not a requirement of the job. Working in a hotel requires that you be available to work every day of the year, as the hotel never closes. The Laundry Attendant reports to the Head Housekeeper. ESSENTIAL FUNCTIONS Ensure total guest satisfaction by following the Head Housekeeper's requests Performs routine duties including, but not limited to, the following: washing, drying, folding and sorting linen and terry, treating stained linen Performs established work procedures and standards to maintain linen supply level appropriate for hotel's occupancy level Responsible for maintaining proper laundry chemical levels and reporting needed supplies to supervisor, before running out Reports potential safety hazards, repairs and equipment problems immediately to your supervisor Will keep equipment and laundry area clean, including the daily cleaning equipment at the end of the shift Must work with various cleaning chemicals and solutions and comply with EPA and OSHA regulations and other safety policies of Resolute Road Hospitality Follow all clean linen procedures including drying, ironing, folding, and storing all laundry in linen closets and designated areas by designated persons Must be qualified to operate various kinds and types of laundry equipment safely and properly KNOWLEDGE, SKILLS, and ABILITIES Consistently reports to work at the scheduled time in the proper uniform with nametag Represents the hotel in a positive manner at all times Communicates effectively with Front Desk and Maintenance as needed Performs special projects to maintain maximum service at all times Changes bed linens and shower curtains as assigned Provides support to the Houseman Collects soiled linen from Room Attendant carts Can be assigned projects of making beds, sanitizing coffee makers, or cleaning rooms Cleaning and restocking linen rooms Helps complete monthly inventory Acknowledge all guests with a smile PLEASE NOTE: The aforementioned general outline is not to be considered by the team member as all-inclusive. Team members may be required from time to time to execute tasks other than those duties specifically defined above. Should team member be asked to perform such a task, team member will comply with the request and do so to the best of his or her abilities. ENVIRONMENT and PHYSICAL DEMANDS The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking, up to the complete 8-hour shift or more if overtime is required. At times, may need to sit or walk for extended periods of time. Finger dexterity required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder may be required occasionally. Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees. Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals. Must be able to lift up to 40 pounds frequently, up to 50 pounds occasionally. OTHER Attendance is essential as part of our front-line team! Laundry Attendants will be required to work varying schedules based on needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Laundry Attendants is unable to meet these requirements, he/she will be subject to disciplinary action based on management operating policies, up to and including termination of employment. Requirements 108RRHLQ6548 Salary Description $15-$16 per hour
Comfort Inn Albuquerque Airport
Albuquerque, New Mexico
Resumen del trabajo The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsabilidades QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Resumen de la empresa As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Beneficios After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 28, 2024
Full time
Resumen del trabajo The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsabilidades QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Resumen de la empresa As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Beneficios After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Hotel: Tampa Embassy Suites Housekeeping Laundry Attendant Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Housekeeping Associate is to provide guests with an excellent room experience while providing friendly, attentive, and timely service and through ensuring that guest rooms and public areas meet high standards of cleanliness and are properly presented. Work Performed: The Housekeeping Associate will be tasked with the following duties, responsibilities, and assignments: Clean and maintain hotel guest rooms, public areas and laundry within the hotel per established protocols, including but not limited to: Removal of all used and unused linen/terry from room Disinfect all high touch surfaces and unused amenities Clean bathrooms Clean glass and mirrors, dust and polish furniture and equipment Replace burned out light bulbs Remake beds with clean linens Replenish supplies such as drinking glasses, writing supplies and bathroom supplies Empty wastebaskets and transport other trash and waste to disposal areas Clean rugs, carpets upholstered furniture and draperies; Ensure usage of approved cleaning chemicals; Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaning supplies; Maintain cleanliness and organization in all work areas; Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required; Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen; Make rounds through the halls each shift to ensure public areas are disinfected, clean and tidy, Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines; May be required to train newly hired associates and support on-going performance development; Perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned. Use power equipment when applicable; Observe precautions required to protect hotel and guest property, report damage, theft and found articles to supervisor; Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Preferred Prior Experience: Previous hotel housekeeping or other applicable cleaning experience Prior customer service experience Preferred Education: High school diploma or equivalent Physical: Able to lift a minimum of 50lbs occasionally and 20lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Other: Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Mar 28, 2024
Full time
Hotel: Tampa Embassy Suites Housekeeping Laundry Attendant Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Housekeeping Associate is to provide guests with an excellent room experience while providing friendly, attentive, and timely service and through ensuring that guest rooms and public areas meet high standards of cleanliness and are properly presented. Work Performed: The Housekeeping Associate will be tasked with the following duties, responsibilities, and assignments: Clean and maintain hotel guest rooms, public areas and laundry within the hotel per established protocols, including but not limited to: Removal of all used and unused linen/terry from room Disinfect all high touch surfaces and unused amenities Clean bathrooms Clean glass and mirrors, dust and polish furniture and equipment Replace burned out light bulbs Remake beds with clean linens Replenish supplies such as drinking glasses, writing supplies and bathroom supplies Empty wastebaskets and transport other trash and waste to disposal areas Clean rugs, carpets upholstered furniture and draperies; Ensure usage of approved cleaning chemicals; Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaning supplies; Maintain cleanliness and organization in all work areas; Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required; Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen; Make rounds through the halls each shift to ensure public areas are disinfected, clean and tidy, Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines; May be required to train newly hired associates and support on-going performance development; Perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned. Use power equipment when applicable; Observe precautions required to protect hotel and guest property, report damage, theft and found articles to supervisor; Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Preferred Prior Experience: Previous hotel housekeeping or other applicable cleaning experience Prior customer service experience Preferred Education: High school diploma or equivalent Physical: Able to lift a minimum of 50lbs occasionally and 20lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Other: Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Job Details Level Entry Job Location Hilton Garden Inn - North Park - St. Louis, MO Position Type Full-Time/Part-Time Education Level Not Specified Salary Range $14.00 Hourly Travel Percentage None Job Shift Day Job Category Hospitality - Hotel Description POSITION SUMMARY Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS Check station before, during and after shift for proper table set-up, teardown, and upkeep. Greet guests promptly and in a friendly and courteous manner. Address the guest by name every time using 4Core. Upsell with knowledge of liquor, beer, wine, apps, dinners, desserts, and restaurant promotions Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket. Ability to use POS system to accurately provide kitchen and bar with guests order. Able to denote special modifications like allergies, diets, etc. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments. Lift trays weighing up to 30 pounds. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. Replenish beverages at as necessary and check with guests for overall satisfaction. Offer and upsell dessert to every guest and offer after dinner drinks and coffee. Promptly present accurate guest check and accurately process cash, credit card and/or voucher transactions. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Help in clearing and resetting tables. Perform all assigned Pre and Post shift side work Perform any general cleaning tasks using standard property cleaning products to adhere to health standards. Assist in the dining room and other duties as assigned, including cross-training. Report any suspicious persons or activities to a supervisor immediately. Discover and responds to customer needs. Maintains regular and consistent attendance and punctuality. All other duties assigned by manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings, service ware and all menu items and accompaniments. Ability to remember, recite and promote the variety of menu items. Basic knowledge of the English language sufficient to understand inquires from customers and communicates preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processed within the property. Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check. Ability to operate beverage, toast equipment. Ability to transport a maximum of 50 pounds on a continuous basis. Ability to operate a cash register and demonstrate knowledge of cash handling procedures.
Mar 28, 2024
Full time
Job Details Level Entry Job Location Hilton Garden Inn - North Park - St. Louis, MO Position Type Full-Time/Part-Time Education Level Not Specified Salary Range $14.00 Hourly Travel Percentage None Job Shift Day Job Category Hospitality - Hotel Description POSITION SUMMARY Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS Check station before, during and after shift for proper table set-up, teardown, and upkeep. Greet guests promptly and in a friendly and courteous manner. Address the guest by name every time using 4Core. Upsell with knowledge of liquor, beer, wine, apps, dinners, desserts, and restaurant promotions Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket. Ability to use POS system to accurately provide kitchen and bar with guests order. Able to denote special modifications like allergies, diets, etc. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments. Lift trays weighing up to 30 pounds. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. Replenish beverages at as necessary and check with guests for overall satisfaction. Offer and upsell dessert to every guest and offer after dinner drinks and coffee. Promptly present accurate guest check and accurately process cash, credit card and/or voucher transactions. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Help in clearing and resetting tables. Perform all assigned Pre and Post shift side work Perform any general cleaning tasks using standard property cleaning products to adhere to health standards. Assist in the dining room and other duties as assigned, including cross-training. Report any suspicious persons or activities to a supervisor immediately. Discover and responds to customer needs. Maintains regular and consistent attendance and punctuality. All other duties assigned by manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings, service ware and all menu items and accompaniments. Ability to remember, recite and promote the variety of menu items. Basic knowledge of the English language sufficient to understand inquires from customers and communicates preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processed within the property. Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check. Ability to operate beverage, toast equipment. Ability to transport a maximum of 50 pounds on a continuous basis. Ability to operate a cash register and demonstrate knowledge of cash handling procedures.
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Mar 28, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 28, 2024
Full time
Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities QUALIFICATIONS: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner. Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance. Clear clean and reset tables/hotel spaces per client request or management instruction Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest or offer appropriate alternatives. Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Carry out cashiering functions in closing checks and end of shift paperwork. Perform opening and closing procedures and side work duties according to station rotation assignment. Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
The DoubleTree Hotel Seattle Airport is looking for Laundry Attendant/Driver to join the Housekeeping Team. The hotel is conveniently located next to Seattle-Tacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field within 25 minutes. The hotel offers 850 guest rooms and over 34,000 square feet of meeting space. Classification: Full Time Shifts: Full Availability, must be able to work evenings, weekends and holidays The ideal candidate will have the ability to drive 24" truck. What will I be doing? A Laundry attendant (Driver) is responsible for collecting soiled linens at the linen chute and sorting into bins, and transporting laundry between facilities. Ability to drive 24' moving truck to transport laundry Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering Maintain cleanliness of laundry machinery and laundry area Maintain stock levels Respond to guest service issues in a timely, friendly and efficient manner Perform additional laundry services, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Vision, Dental, Life and Disability Insurance Mental Health Resources Sick Pay - 1 hour earned for every 40 hours worked Vacation - 40 hours awarded after first year of employment Go Hilton travel discount program: 100 nights of discounted travel per calendar year 401(k) plan Pension plan - Hilton contributes $1.29 per hour you work Access to your pay when you need it through DailyPay Complimentary Duty Meals served in our Team Member Restaurant Employee Assistant Program Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs The hourly rate is $21.49
Mar 26, 2024
Full time
The DoubleTree Hotel Seattle Airport is looking for Laundry Attendant/Driver to join the Housekeeping Team. The hotel is conveniently located next to Seattle-Tacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field within 25 minutes. The hotel offers 850 guest rooms and over 34,000 square feet of meeting space. Classification: Full Time Shifts: Full Availability, must be able to work evenings, weekends and holidays The ideal candidate will have the ability to drive 24" truck. What will I be doing? A Laundry attendant (Driver) is responsible for collecting soiled linens at the linen chute and sorting into bins, and transporting laundry between facilities. Ability to drive 24' moving truck to transport laundry Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering Maintain cleanliness of laundry machinery and laundry area Maintain stock levels Respond to guest service issues in a timely, friendly and efficient manner Perform additional laundry services, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Vision, Dental, Life and Disability Insurance Mental Health Resources Sick Pay - 1 hour earned for every 40 hours worked Vacation - 40 hours awarded after first year of employment Go Hilton travel discount program: 100 nights of discounted travel per calendar year 401(k) plan Pension plan - Hilton contributes $1.29 per hour you work Access to your pay when you need it through DailyPay Complimentary Duty Meals served in our Team Member Restaurant Employee Assistant Program Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs The hourly rate is $21.49
Valley View Casino & Hotel
Valley Center, California
WHO WE ARE: Be a member of the winning team at Valley View Casino & Hotel - named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together - join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals! Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon "good neighbor" values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors. At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement. Description of the Position: Responsible for the slot drop and kiosk drop on casino floor. Responsible for the count of monies and tickets in the count room and the reconciliation of the counts, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls. Assists in actual count in the count room. Prepares various reports, including tally sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the utility programs and hand counts and then forwards all information to appropriate department(s). Ensures the integrity of all count transactions. Maintains accurate records, reports, and other required paperwork in the Count Department. Operates the equipment daily and performs minor repairs and maintenance and light housekeeping as needed. Conducts the necessary research to effectively resolve count disputes. Held accountable, to a high degree, for the accuracy and thoroughness of the count, and departmental records and reports. Assists in the actual floor drop with the Drop Team. Responsible, to a high degree, for the accuracy and thoroughness of the kiosk drop and the slot drop. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High school diploma or GED equivalent. Must be extremely numbers-oriented and computer-literate. Must be able to multitask as in operate currency-counting machines and computers simultaneously. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, phones, and or email. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. The Team Member is regularly required to talk and hear generally; also to hear different and separate tones and pitches of machinery. The Team Member is also regularly required to stand for long periods of time; walk; and use hands to finger, handle, or feel objects, tools, or controls, turn keys repetitively to lock and unlock. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The job includes lifting, squatting, bending, and various other maneuvers to perform the kiosk drop and slot drop; utilizing large rolling cages, cassettes and various BV cans, turn keys repetitively to lock and unlock, move at a fast pace around casino floor. The Team Member is required to repetitively pull, push, and carry multiple BV cans. While performing the duties of the drop the Team Member is required to be able to lift a minimum of twenty-five pounds, and push a rolling cart weighing up to 500 pounds. The Team Member is required to wear steel toed safety shoes. Working Conditions: While performing the duties in the count room the Team Member is required to be able to be in a closed room with no windows up to 4 hours without a break. It is highly recommended that this individual not have issues with claustrophobia. The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment. All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greeting guests in a courteous and caring manner using personalized service. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. Other details Pay Type Hourly Apply Now Valley View Casino & Hotel, 16300 Nyemii Pass Rd, Valley Center, California, United States of America
Mar 26, 2024
Full time
WHO WE ARE: Be a member of the winning team at Valley View Casino & Hotel - named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together - join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals! Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon "good neighbor" values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors. At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement. Description of the Position: Responsible for the slot drop and kiosk drop on casino floor. Responsible for the count of monies and tickets in the count room and the reconciliation of the counts, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls. Assists in actual count in the count room. Prepares various reports, including tally sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the utility programs and hand counts and then forwards all information to appropriate department(s). Ensures the integrity of all count transactions. Maintains accurate records, reports, and other required paperwork in the Count Department. Operates the equipment daily and performs minor repairs and maintenance and light housekeeping as needed. Conducts the necessary research to effectively resolve count disputes. Held accountable, to a high degree, for the accuracy and thoroughness of the count, and departmental records and reports. Assists in the actual floor drop with the Drop Team. Responsible, to a high degree, for the accuracy and thoroughness of the kiosk drop and the slot drop. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High school diploma or GED equivalent. Must be extremely numbers-oriented and computer-literate. Must be able to multitask as in operate currency-counting machines and computers simultaneously. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, phones, and or email. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. The Team Member is regularly required to talk and hear generally; also to hear different and separate tones and pitches of machinery. The Team Member is also regularly required to stand for long periods of time; walk; and use hands to finger, handle, or feel objects, tools, or controls, turn keys repetitively to lock and unlock. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The job includes lifting, squatting, bending, and various other maneuvers to perform the kiosk drop and slot drop; utilizing large rolling cages, cassettes and various BV cans, turn keys repetitively to lock and unlock, move at a fast pace around casino floor. The Team Member is required to repetitively pull, push, and carry multiple BV cans. While performing the duties of the drop the Team Member is required to be able to lift a minimum of twenty-five pounds, and push a rolling cart weighing up to 500 pounds. The Team Member is required to wear steel toed safety shoes. Working Conditions: While performing the duties in the count room the Team Member is required to be able to be in a closed room with no windows up to 4 hours without a break. It is highly recommended that this individual not have issues with claustrophobia. The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment. All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greeting guests in a courteous and caring manner using personalized service. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. Other details Pay Type Hourly Apply Now Valley View Casino & Hotel, 16300 Nyemii Pass Rd, Valley Center, California, United States of America
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: Overview: The Spa Locker Attendant is responsible for providing personal service, stocking the spa amenities and product areas, and orientating guests to the spa facilities. Responsibilities: Embrace and practice Spa Lilliana's Guest Service Standards. Monitor the spa locker room, treatment room area, boutique, and relaxation room for safety and cleanliness Aid guests utilizing the spa. Check guests into the spa area by issuing keys, robes, & slippers. Check guest schedules on the computer. Maintain a safe, full-stocked, clean, and neat work area. Remove dirty linens and restock with clean fresh linens. Assist in maintaining appropriate levels of linen inventory in the spa. Assist in the preparation of products and equipment for spa services. Provide tours and spa information to guests. Read communication boards, logs, and memos before the beginning shift. Attend all scheduled staff meetings and training sessions. Liaison between the guest and the spa service provider, facilitating communication. Come to work in appropriate uniform, with proper grooming. Arrive at work at the time listed on the schedule. Use telephone procedures as dictated by Spa Standard Operating Procedure. Maintain a friendly and cooperative attitude toward your fellow staff members and guests. Report unsafe conditions to management and fill out a maintenance request for equipment in need of repair Report accidents immediately . Do not solicit gratuities or comment on the amount of gratuity given. Adhere to the Walton County municipal code and the laws of Florida. Qualifications: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel-required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating , preventing, identifying , and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives . Must be able to cross-train in other hotel-related areas. Must be able to maintain the confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Always maintain a friendly and warm demeanor. Hygiene is key in this environment due to the proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes, or breath of a spa employee during a shift. Flexible and long hours sometimes required . Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. High School diploma or equivalent and/or 1-year experience in a spa or related field preferred. At least 1-year of retail experience preferred. Bi-lingual preferred.
Mar 17, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: Overview: The Spa Locker Attendant is responsible for providing personal service, stocking the spa amenities and product areas, and orientating guests to the spa facilities. Responsibilities: Embrace and practice Spa Lilliana's Guest Service Standards. Monitor the spa locker room, treatment room area, boutique, and relaxation room for safety and cleanliness Aid guests utilizing the spa. Check guests into the spa area by issuing keys, robes, & slippers. Check guest schedules on the computer. Maintain a safe, full-stocked, clean, and neat work area. Remove dirty linens and restock with clean fresh linens. Assist in maintaining appropriate levels of linen inventory in the spa. Assist in the preparation of products and equipment for spa services. Provide tours and spa information to guests. Read communication boards, logs, and memos before the beginning shift. Attend all scheduled staff meetings and training sessions. Liaison between the guest and the spa service provider, facilitating communication. Come to work in appropriate uniform, with proper grooming. Arrive at work at the time listed on the schedule. Use telephone procedures as dictated by Spa Standard Operating Procedure. Maintain a friendly and cooperative attitude toward your fellow staff members and guests. Report unsafe conditions to management and fill out a maintenance request for equipment in need of repair Report accidents immediately . Do not solicit gratuities or comment on the amount of gratuity given. Adhere to the Walton County municipal code and the laws of Florida. Qualifications: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel-required meetings and training. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating , preventing, identifying , and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives . Must be able to cross-train in other hotel-related areas. Must be able to maintain the confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Always maintain a friendly and warm demeanor. Hygiene is key in this environment due to the proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes, or breath of a spa employee during a shift. Flexible and long hours sometimes required . Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. High School diploma or equivalent and/or 1-year experience in a spa or related field preferred. At least 1-year of retail experience preferred. Bi-lingual preferred.
JOB SUMMARY:The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.ESSENTIAL JOB FUNCTIONS: The overall cleanliness of all F&B related BOH areas Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives Develops highly skilled, successful employees, sets realistic and measurable service standards and goals Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment Supervises the cleaning necessary to meet the requirements of the SNHD Conducts internal health inspection in conjunction with the Executive Chef/ safety team Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands Continuously improves BOH related services by evaluating problems using feedback or data Perform BUZZ meetings with staff, ensuring that service is technically proficient Keeps team well informed of property promotions and events Consistently follows company policies, procedures and industry regulations Practice and observe safety rules and regulations and ensure others to do the same. Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies Addresses employee performance issues, coaches for improvement and provides ongoing feedback Inspect grooming and attire of staff; rectify any deficiencies Holds employees accountable Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion Clearly understands and abides by the CBA Union contract Ensures that cleanliness of all kitchen and stewarding equipment is adhered to Maintain complete knowledge of correct maintenance and use of equipment Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning Responsible for the delegation of job duties to work force Oversees the disposal of trash and garbage Check storage areas for proper supplies, organization and cleanliness Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage Identify dish machine problems by inspecting washed wares; resolve problem situations Prepare contingency plans for equipment which cannot be repaired immediately Monitor and maintain pest control requirements in accordance with hotel standards Perform training sessions with staff, ensuring that service is technically proficient Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards Respond to emergency situations accordingly Perform all other job-related duties as requested EDUCATION AND EXPERIENCE: Minimum of 3 years' experience in a similar role I a high-volume food service or food processing environment OTHER MININMUM QUALIFICATIONS: Able to manage team of 15-20 managers and supervisors and 200 hourly employees In-depth knowledge on latest cleaning and sanitation practices including chemicals Passionate approach to streamline operational procedures and increase productivity of department Excellent communication and administration skills Passion to explore and test latest technologies Applies best industry best practices Ability to maintain and further develop the standards set by Caesars Entertainment Work requires effective communication in English, both verbal and written form in a professional manner Must present a neat and professional appearance Bilingual abilities are preferred but not required Flexibility with working various shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds Ability to work in confined spaces Eye/hand coordination and manual dexterity Ability to distinguish letters, symbols, and colors Normal vision and hearing range Requires mobility Operate in a working environment that is subject to varying levels of cold, heat, and noise Observe and direct the actions of subordinates and to inspect any areas for which responsible Review and comprehend all necessary documentation Use the equipment associated with the position Effectively and efficiently move around kitchen and restaurant areas Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant Must be able to lift up to 50 lbs. Must be able to obtain ServSafe Certification DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY:The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.ESSENTIAL JOB FUNCTIONS: The overall cleanliness of all F&B related BOH areas Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives Develops highly skilled, successful employees, sets realistic and measurable service standards and goals Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment Supervises the cleaning necessary to meet the requirements of the SNHD Conducts internal health inspection in conjunction with the Executive Chef/ safety team Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands Continuously improves BOH related services by evaluating problems using feedback or data Perform BUZZ meetings with staff, ensuring that service is technically proficient Keeps team well informed of property promotions and events Consistently follows company policies, procedures and industry regulations Practice and observe safety rules and regulations and ensure others to do the same. Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies Addresses employee performance issues, coaches for improvement and provides ongoing feedback Inspect grooming and attire of staff; rectify any deficiencies Holds employees accountable Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion Clearly understands and abides by the CBA Union contract Ensures that cleanliness of all kitchen and stewarding equipment is adhered to Maintain complete knowledge of correct maintenance and use of equipment Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning Responsible for the delegation of job duties to work force Oversees the disposal of trash and garbage Check storage areas for proper supplies, organization and cleanliness Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage Identify dish machine problems by inspecting washed wares; resolve problem situations Prepare contingency plans for equipment which cannot be repaired immediately Monitor and maintain pest control requirements in accordance with hotel standards Perform training sessions with staff, ensuring that service is technically proficient Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards Respond to emergency situations accordingly Perform all other job-related duties as requested EDUCATION AND EXPERIENCE: Minimum of 3 years' experience in a similar role I a high-volume food service or food processing environment OTHER MININMUM QUALIFICATIONS: Able to manage team of 15-20 managers and supervisors and 200 hourly employees In-depth knowledge on latest cleaning and sanitation practices including chemicals Passionate approach to streamline operational procedures and increase productivity of department Excellent communication and administration skills Passion to explore and test latest technologies Applies best industry best practices Ability to maintain and further develop the standards set by Caesars Entertainment Work requires effective communication in English, both verbal and written form in a professional manner Must present a neat and professional appearance Bilingual abilities are preferred but not required Flexibility with working various shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds Ability to work in confined spaces Eye/hand coordination and manual dexterity Ability to distinguish letters, symbols, and colors Normal vision and hearing range Requires mobility Operate in a working environment that is subject to varying levels of cold, heat, and noise Observe and direct the actions of subordinates and to inspect any areas for which responsible Review and comprehend all necessary documentation Use the equipment associated with the position Effectively and efficiently move around kitchen and restaurant areas Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant Must be able to lift up to 50 lbs. Must be able to obtain ServSafe Certification DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Hotel Houseperson will maintain the overall cleanliness of the hotel by cleaning breeze ways, hallways, and lobbies. In addition, the Houseperson is responsible for stocking and maintaining the supply closets each day, assist Room Attendants by collecting soiled linens and trash from the hotel room, sorting the linen appropriately and assisting team members. The Houseperson will deliver all guest requested items within 15 minutes or less. Members of the Housekeeping Team must maintain confidentiality and adhere to hotel and casino gaming regulations. ESSENTIAL JOB FUNCTIONS: Overall cleaning of the hotel Vacuums carpet (daily) and removes stains as necessary Washes and cleans walls light fixtures, louvers, ceilings, shelves and outside walls and cement walls Operates and controls all mechanical equipment including rotary machines, blowers, wide area vacuums and operating a golf cart Recognizes and uses appropriate chemicals Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities Responsible for the distribution of clean linen to both Room Attendant carts as well as linen closets. Maintains a neat and clean working environment. Picks up soiled linen from Room Attendants carts and returns to the drop room for sorting. Sort soiled linen. Respond to guest and employee requests Responsible for deep cleaning of roomsADDITIONAL JOB DUTIES: Transports cleaning equipment up and down ramps Washes windows inside and out; and cleans outside walls to remove dirt and debris Cleans and empties various cleaning equipment including shampooers, buffers and vacuums Delivers upon requests guest amenities, i.e. pillows, additional beds, blankets, etc. within established timeframes Fold and inspect clean linen. Maintains laundry area; stocking supplies, cleaning area and organizing All other duties as assignedQUALIFICATIONS: Must be 21 years or older High school diploma or GED preferred. Must be speak, write and understand English. Must meet quality & time standards within 90 days of date in job. Must present a well-groomed appearance. Must perform duties with a sense of urgency. Must be able to work as a team with other employees. Ability to multi-task is essential. Friendly, outgoing personality is a must.PHYSICAL DEMANDS AND WORK ENVIRONMENT: Must be able to lift and carry at least 50 pounds. Must be able to stand and walk up to 8 hours per shift. Must be able to work in high and low temperatures including but not limited to working outdoors Ability to use chemicals without any adverse reactions. Ability to use and control various mechanical equipment. Ability to tilt head back and look up. Ability to work around dust. Ability to perform frequent, circular motions with hands and/or arms. Ability to bend, reach, stand, walk, push, pull, climb, kneel and crouch. Visual range must include near and far distances. Ability to maneuver in small, limited spaces. Must maintain good eye contact. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Hotel Houseperson will maintain the overall cleanliness of the hotel by cleaning breeze ways, hallways, and lobbies. In addition, the Houseperson is responsible for stocking and maintaining the supply closets each day, assist Room Attendants by collecting soiled linens and trash from the hotel room, sorting the linen appropriately and assisting team members. The Houseperson will deliver all guest requested items within 15 minutes or less. Members of the Housekeeping Team must maintain confidentiality and adhere to hotel and casino gaming regulations. ESSENTIAL JOB FUNCTIONS: Overall cleaning of the hotel Vacuums carpet (daily) and removes stains as necessary Washes and cleans walls light fixtures, louvers, ceilings, shelves and outside walls and cement walls Operates and controls all mechanical equipment including rotary machines, blowers, wide area vacuums and operating a golf cart Recognizes and uses appropriate chemicals Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities Responsible for the distribution of clean linen to both Room Attendant carts as well as linen closets. Maintains a neat and clean working environment. Picks up soiled linen from Room Attendants carts and returns to the drop room for sorting. Sort soiled linen. Respond to guest and employee requests Responsible for deep cleaning of roomsADDITIONAL JOB DUTIES: Transports cleaning equipment up and down ramps Washes windows inside and out; and cleans outside walls to remove dirt and debris Cleans and empties various cleaning equipment including shampooers, buffers and vacuums Delivers upon requests guest amenities, i.e. pillows, additional beds, blankets, etc. within established timeframes Fold and inspect clean linen. Maintains laundry area; stocking supplies, cleaning area and organizing All other duties as assignedQUALIFICATIONS: Must be 21 years or older High school diploma or GED preferred. Must be speak, write and understand English. Must meet quality & time standards within 90 days of date in job. Must present a well-groomed appearance. Must perform duties with a sense of urgency. Must be able to work as a team with other employees. Ability to multi-task is essential. Friendly, outgoing personality is a must.PHYSICAL DEMANDS AND WORK ENVIRONMENT: Must be able to lift and carry at least 50 pounds. Must be able to stand and walk up to 8 hours per shift. Must be able to work in high and low temperatures including but not limited to working outdoors Ability to use chemicals without any adverse reactions. Ability to use and control various mechanical equipment. Ability to tilt head back and look up. Ability to work around dust. Ability to perform frequent, circular motions with hands and/or arms. Ability to bend, reach, stand, walk, push, pull, climb, kneel and crouch. Visual range must include near and far distances. Ability to maneuver in small, limited spaces. Must maintain good eye contact. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 27, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive. Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.
Mar 25, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Refresh at Element Nashville Vanderbilt West End. Our new West End Nashville extended stay hotel has everything you need to feel your best on the road. Rest well in our spacious rooms and suites with fully equipped kitchens, dedicated workspaces, and our signature Heavenly Beds. Start your morning with healthy selections from our complimentary breakfast and join us in the evenings for drinks at our social reception. You can also explore restaurants nearby like BrickTop's, Farm Burger, and The Ridge. Stay active at our refreshing outdoor pool and 24-hour fitness center. During your stay, enjoy easy access to Music Row, Vanderbilt University, Ryman Auditorium, and more top attractions. Vanderbilt University Medical Center is also nearby. Our convenient West End location makes our event spaces a great choice for your upcoming meeting, wedding, or special occasion. No matter how long you're in town, make the most of it at the all-new Element Nashville Vanderbilt West End. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 25, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Refresh at Element Nashville Vanderbilt West End. Our new West End Nashville extended stay hotel has everything you need to feel your best on the road. Rest well in our spacious rooms and suites with fully equipped kitchens, dedicated workspaces, and our signature Heavenly Beds. Start your morning with healthy selections from our complimentary breakfast and join us in the evenings for drinks at our social reception. You can also explore restaurants nearby like BrickTop's, Farm Burger, and The Ridge. Stay active at our refreshing outdoor pool and 24-hour fitness center. During your stay, enjoy easy access to Music Row, Vanderbilt University, Ryman Auditorium, and more top attractions. Vanderbilt University Medical Center is also nearby. Our convenient West End location makes our event spaces a great choice for your upcoming meeting, wedding, or special occasion. No matter how long you're in town, make the most of it at the all-new Element Nashville Vanderbilt West End. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 25, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 24, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here ($1471.htmld) to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS + A ssist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. + Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. + Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower , supplies, and equipment to ensure positive guest experience. + Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. + Attend/ Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. + Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. + Assist in regulation of distribution of necessary supplies. + Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position . Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities . Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. + Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. + Must be able to speak, read, write and understand the primary language(s) used in the workplace. + Must be able to read and write to facilitate the communication process . + Requires good communication skills, both verbal and written. + Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. + Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. + Knowledge of hotel food and beverage operations . + Knowledge of food and alcoholic beverages. + Must possess basic computational ability . + Must possess basic computer skills. + Budgetary analysis capabilities required . + Knowledge of food service techniques and cost controls such as manpower , productivity, food cost and other expenses. + Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands + Most work tasks are performed outdoors . Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. + Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. + Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. + Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. + Talking and hearing occur continuously in the process of communicating with guest s, supervisors and subordinates. + Mu st be able to lift up to 15 - 40 l bs on a regular and continuing basis. + Must be able to lift trays of food or food items weighing up to 30 lbs. frequently . + Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. + Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. + Must be able to exert well-paced ability in limited space. + Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. + Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. + Requires manual dexterity to use and operate all necessary equipment. + Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed . QUALIFICATION STANDARDS Education High school or equivalent education required . Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred . Licenses or Certificates Maui County Liquor Card required . CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearanc e per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. Privacy Policy ()
Mar 15, 2024
Full time
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here ($1471.htmld) to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS + A ssist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. + Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. + Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower , supplies, and equipment to ensure positive guest experience. + Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. + Attend/ Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. + Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. + Assist in regulation of distribution of necessary supplies. + Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position . Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities . Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. + Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. + Must be able to speak, read, write and understand the primary language(s) used in the workplace. + Must be able to read and write to facilitate the communication process . + Requires good communication skills, both verbal and written. + Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. + Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. + Knowledge of hotel food and beverage operations . + Knowledge of food and alcoholic beverages. + Must possess basic computational ability . + Must possess basic computer skills. + Budgetary analysis capabilities required . + Knowledge of food service techniques and cost controls such as manpower , productivity, food cost and other expenses. + Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands + Most work tasks are performed outdoors . Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. + Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. + Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. + Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. + Talking and hearing occur continuously in the process of communicating with guest s, supervisors and subordinates. + Mu st be able to lift up to 15 - 40 l bs on a regular and continuing basis. + Must be able to lift trays of food or food items weighing up to 30 lbs. frequently . + Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. + Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. + Must be able to exert well-paced ability in limited space. + Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. + Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. + Requires manual dexterity to use and operate all necessary equipment. + Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed . QUALIFICATION STANDARDS Education High school or equivalent education required . Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred . Licenses or Certificates Maui County Liquor Card required . CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearanc e per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. Privacy Policy ()
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS Assist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. Attend/Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. Assist in regulation of distribution of necessary supplies. Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. Knowledge of hotel food and beverage operations. Knowledge of food and alcoholic beverages. Must possess basic computational ability. Must possess basic computer skills. Budgetary analysis capabilities required. Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed outdoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 15 - 40lbs on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred. Licenses or Certificates Maui County Liquor Card required. CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Mar 14, 2024
Full time
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS Assist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. Attend/Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. Assist in regulation of distribution of necessary supplies. Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. Knowledge of hotel food and beverage operations. Knowledge of food and alcoholic beverages. Must possess basic computational ability. Must possess basic computer skills. Budgetary analysis capabilities required. Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed outdoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 15 - 40lbs on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred. Licenses or Certificates Maui County Liquor Card required. CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Mar 11, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan