What are we looking for in our United States-Operations Support? Russell Tobin and Associates/Pride Global is currently seeking an Operations Support to work for our client's team in Chicago, IL 60607 (Hybrid - 3x per week). Apply now, for immediate consideration! Title: Operations Support Pay Range: $32-$39/hourly DOE Work Hours: (Monday-Friday, 8AM-5PM) Work Location: Chicago, IL 60607 (Hybrid - 3x per week) Duration: 6-month contract role with the possibility of extension Looking for talented operations representatives to scale our Restaurant Signup and Early Life Cycle Operations. The Restaurant Growth Coach will provide exceptional customer service and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams. What You'll Do: Work with a designated sales team on a special project to help optimize their merchant signup and early lifecycle experience Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to: Account set up and verifying account information such as credentials, bank details, contact information Assist in menu edits and enhancements Upload photography Schedule calls with restaurant partners and train them on how to use the Uber Eats app, tablets/printers which including accepting, adjusting, and cancelling orders Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation of Uber Eats on a daily basis Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback About You: Customer service background preferred, but not required Pleasant and personable manner people like working with you Experience with learning and solving technical problems Excellent written and verbal communication skills Proficiency with G-Suite and the ability to learn new software systems Must be extremely detail-oriented with superior organizational skills Ability to prioritize and juggle multiple activities at once Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there Self-driven with the ability to problem solve, and desire to learn new things Basic Qualifications: At least 1 year of experience in sales, operations, account management, or similar functions Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points Outstanding work ethic and attention to detail Bachelor's Degree or equivalent Experience with Salesforce and G-suite ABOUT US: Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Rate/Salary: Pay Range: $32-$39/hourly DOE
Apr 17, 2024
Full time
What are we looking for in our United States-Operations Support? Russell Tobin and Associates/Pride Global is currently seeking an Operations Support to work for our client's team in Chicago, IL 60607 (Hybrid - 3x per week). Apply now, for immediate consideration! Title: Operations Support Pay Range: $32-$39/hourly DOE Work Hours: (Monday-Friday, 8AM-5PM) Work Location: Chicago, IL 60607 (Hybrid - 3x per week) Duration: 6-month contract role with the possibility of extension Looking for talented operations representatives to scale our Restaurant Signup and Early Life Cycle Operations. The Restaurant Growth Coach will provide exceptional customer service and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams. What You'll Do: Work with a designated sales team on a special project to help optimize their merchant signup and early lifecycle experience Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to: Account set up and verifying account information such as credentials, bank details, contact information Assist in menu edits and enhancements Upload photography Schedule calls with restaurant partners and train them on how to use the Uber Eats app, tablets/printers which including accepting, adjusting, and cancelling orders Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation of Uber Eats on a daily basis Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback About You: Customer service background preferred, but not required Pleasant and personable manner people like working with you Experience with learning and solving technical problems Excellent written and verbal communication skills Proficiency with G-Suite and the ability to learn new software systems Must be extremely detail-oriented with superior organizational skills Ability to prioritize and juggle multiple activities at once Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there Self-driven with the ability to problem solve, and desire to learn new things Basic Qualifications: At least 1 year of experience in sales, operations, account management, or similar functions Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points Outstanding work ethic and attention to detail Bachelor's Degree or equivalent Experience with Salesforce and G-suite ABOUT US: Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Rate/Salary: Pay Range: $32-$39/hourly DOE
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
This role is temporary and OPEN TO AK-CHIN COMMUNITY MEMBERS ONLYJOBSUMMARY: The Harrah's DevelopmentSystem (HDS) is designed to integrate high potential Ak-Chin Community Membersinto key areas of the Casino Entertainment Industry. As an HDS Associate I seeking the TechnicalTrack you will be provided with development opportunities to fulfill ourManagement Agreement with the Ak-Chin Community. You will have exposure and gain experience inthe back of the house (BOH) positions with the intention of developing basicjob skills and pursuing discovery of career options within the CasinoEntertainment Industry. Successful HDS Associates in the Technical Track of theprogram will have the opportunity to secure placement in a BOH position through3 individual phases or graduate to the HDS Associate Professional Track pendingsuccessful review periods. The HDS Associate I positionis a combination of self-paced and guided development activities by the HDSProgram Manager. The program isapproximately 1-3 years in length and includes 3 individual phases. Phase I isdepartmental rotation in Stewarding, Environmental Services, Housekeeping,Cook, Warehouse, Income Control, Facilities, Wardrobe, and InformationTechnology. Participants will be exposed to line functions, operations, andcompany policies and practices that affect every aspect of the business. Phase Two consists of an internship into aspecific department of the Associate's interest. Associates will receive morein-depth training in selected department positions as well asSupervisory/Management levels positions. Phase Three consists of the Associatebeing selected for a specific department and position. ESSENTIAL JOB FUNCTIONS: Communicate effectively with all levels ofemployees and guests in the casino. Attend all mentor, functional manager, and trainingmeetings and participate fully. Complete all assigned readings and assignmentsbased on agreed upon deadlines. Cross-train as needed in various departmentpositions related to area of career interest. ADDITIONALJOB DUTIES: Be open to coaching and make efforts to improve. Obtain accurate and timely information. Ask questions to learn and grow. Meet the attendance guidelines of the job andadhere to regulatory, departmental, and company policies. Act as a role model to other employees andalways presents oneself as a credit to Harrah's Ak-Chin and the Ak-Chin IndianCommunity, and encourage others to do the same. Performs other duties as assigned. EDUCATION and/orEXPERIENCE: Must have a high school diploma, GED or mustobtain diploma/GED within 12-months of hire or before beginning Phase II. Must have good organizational skills, goodwritten and verbal communication skills. Must be willing to work all shifts. QUALIFICATIONS: The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position. Must have an upbeat personality for allinteractions with guests, fellow employees, and vendors. Must be at least 18 years of age Must be an enrolled Ak-Chin Community member Must pass licensing requirements Must pass pre-employment screening andpre-employment drug test Abilityto work a flexible schedule. Must be able to get along with co-workers andwork with a team. To perform this job successfully, individualsmust be able to perform each duty satisfactorily. Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of thecasino. Must be able to lift up to 20 pounds Must be able to push and pull up to 70pounds. Must be able to bend, reach, kneel, twist andgrip items while working in assigned areas. Must be able to stand and walk for extendedperiods of time (6-7 hours). Must be able to operate a typewriter, computer,telephone, calculator and other necessary office equipment. Must be able to respond to visual and auralcues. Must be able to work in extreme temperaturechanges. Must be able to tolerate cleaning chemicalswithout developing and allergic reaction. Ability to climb ladders or use a lift thatextends higher than 6 feet from the ground. Must be able to work in areas containing highnoise levels and secondary smoke. DISCLAIMER:Preference is given to Ak-Chin community members and members ofother recognized Arizona tribes. This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require that otheror different tasks be performed when circumstances change, (e.g. emergencies,changes in personnel, workload, rush jobs or technical developments). Qualifications: JOB SUMMARY: The Harrah's Development System (HDS) is designed to integrate high potential Ak-Chin Community Members into key areas of the Casino Entertainment Industry. As an HDS Associate I seeking the Technical Track you will be provided with development opportunities to fulfill our Management Agreement with the Ak-Chin Community. You will have exposure and gain experience in the back of the house (BOH) positions with the intention of developing basic job skills and pursuing discovery of career options within the Casino Entertainment Industry. Successful HDS Associates in the Technical Track of the program will have the opportunity to secure placement in a BOH position through 3 individual phases or graduate to the HDS Associate Professional Track pending successful review periods. The HDS Associate I position is a combination of self-paced and guided development activities by the HDS Program Manager. The program is approximately 1-3 years in length and includes 3 individual phases. Phase I is departmental rotation in Stewarding, Environmental Services, Housekeeping, Cook, Warehouse, Income Control, Facilities, Wardrobe, and Information Technology. Participants will be exposed to line functions, operations, and company policies and practices that affect every aspect of the business. Phase Two consists of an internship into a specific department of the Associate's interest. Associates will receive more in-depth training in selected department positions as well as Supervisory/Management levels positions. Phase Three consists of the Associate being selected for a specific department and position. ESSENTIAL JOB FUNCTIONS: Communicate effectively with all levels of employees and guests in the casino. Attend all mentor, functional manager, and training meetings and participate fully. Complete all assigned readings and assignments based on agreed upon deadlines. Cross-train as needed in various department positions related to area of career interest. ADDITIONAL JOB DUTIES: Be open to coaching and make efforts to improve. Obtain accurate and timely information. Ask questions to learn and grow. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Act as a role model to other employees and always presents oneself as a credit to Harrah's Ak-Chin and the Ak-Chin Indian Community, and encourage others to do the same. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: Must have a high school diploma, GED or must obtain diploma/GED within 12-months of hire or before beginning Phase II. Must have good organizational skills, good written and verbal communication skills. Must be willing to work all shifts. QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must have an upbeat personality for all interactions with guests, fellow employees, and vendors. Must be at least 18 years of age Must be an enrolled Ak-Chin Community member Must pass licensing requirements Must pass pre-employment screening and pre-employment drug test Ability to work a flexible schedule. Must be able to get along with co-workers and work with a team. To perform this job successfully, individuals must be able to perform each duty satisfactorily. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift up to 20 pounds Must be able to push and pull up to 70 pounds. Must be able to bend, reach, kneel, twist and grip items while working in assigned areas. Must be able to stand and walk for extended periods of time (6-7 hours). Must be able to operate a typewriter, computer, telephone, calculator and other necessary office equipment. Must be able to respond to visual and aural cues. Must be able to work in extreme temperature changes. Must be able to tolerate cleaning chemicals without developing and allergic reaction. Ability to climb ladders or use a lift that extends higher than 6 feet from the ground. Must be able to work in areas containing high noise levels and secondary smoke. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job . click apply for full job details
Apr 14, 2024
Full time
This role is temporary and OPEN TO AK-CHIN COMMUNITY MEMBERS ONLYJOBSUMMARY: The Harrah's DevelopmentSystem (HDS) is designed to integrate high potential Ak-Chin Community Membersinto key areas of the Casino Entertainment Industry. As an HDS Associate I seeking the TechnicalTrack you will be provided with development opportunities to fulfill ourManagement Agreement with the Ak-Chin Community. You will have exposure and gain experience inthe back of the house (BOH) positions with the intention of developing basicjob skills and pursuing discovery of career options within the CasinoEntertainment Industry. Successful HDS Associates in the Technical Track of theprogram will have the opportunity to secure placement in a BOH position through3 individual phases or graduate to the HDS Associate Professional Track pendingsuccessful review periods. The HDS Associate I positionis a combination of self-paced and guided development activities by the HDSProgram Manager. The program isapproximately 1-3 years in length and includes 3 individual phases. Phase I isdepartmental rotation in Stewarding, Environmental Services, Housekeeping,Cook, Warehouse, Income Control, Facilities, Wardrobe, and InformationTechnology. Participants will be exposed to line functions, operations, andcompany policies and practices that affect every aspect of the business. Phase Two consists of an internship into aspecific department of the Associate's interest. Associates will receive morein-depth training in selected department positions as well asSupervisory/Management levels positions. Phase Three consists of the Associatebeing selected for a specific department and position. ESSENTIAL JOB FUNCTIONS: Communicate effectively with all levels ofemployees and guests in the casino. Attend all mentor, functional manager, and trainingmeetings and participate fully. Complete all assigned readings and assignmentsbased on agreed upon deadlines. Cross-train as needed in various departmentpositions related to area of career interest. ADDITIONALJOB DUTIES: Be open to coaching and make efforts to improve. Obtain accurate and timely information. Ask questions to learn and grow. Meet the attendance guidelines of the job andadhere to regulatory, departmental, and company policies. Act as a role model to other employees andalways presents oneself as a credit to Harrah's Ak-Chin and the Ak-Chin IndianCommunity, and encourage others to do the same. Performs other duties as assigned. EDUCATION and/orEXPERIENCE: Must have a high school diploma, GED or mustobtain diploma/GED within 12-months of hire or before beginning Phase II. Must have good organizational skills, goodwritten and verbal communication skills. Must be willing to work all shifts. QUALIFICATIONS: The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position. Must have an upbeat personality for allinteractions with guests, fellow employees, and vendors. Must be at least 18 years of age Must be an enrolled Ak-Chin Community member Must pass licensing requirements Must pass pre-employment screening andpre-employment drug test Abilityto work a flexible schedule. Must be able to get along with co-workers andwork with a team. To perform this job successfully, individualsmust be able to perform each duty satisfactorily. Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of thecasino. Must be able to lift up to 20 pounds Must be able to push and pull up to 70pounds. Must be able to bend, reach, kneel, twist andgrip items while working in assigned areas. Must be able to stand and walk for extendedperiods of time (6-7 hours). Must be able to operate a typewriter, computer,telephone, calculator and other necessary office equipment. Must be able to respond to visual and auralcues. Must be able to work in extreme temperaturechanges. Must be able to tolerate cleaning chemicalswithout developing and allergic reaction. Ability to climb ladders or use a lift thatextends higher than 6 feet from the ground. Must be able to work in areas containing highnoise levels and secondary smoke. DISCLAIMER:Preference is given to Ak-Chin community members and members ofother recognized Arizona tribes. This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require that otheror different tasks be performed when circumstances change, (e.g. emergencies,changes in personnel, workload, rush jobs or technical developments). Qualifications: JOB SUMMARY: The Harrah's Development System (HDS) is designed to integrate high potential Ak-Chin Community Members into key areas of the Casino Entertainment Industry. As an HDS Associate I seeking the Technical Track you will be provided with development opportunities to fulfill our Management Agreement with the Ak-Chin Community. You will have exposure and gain experience in the back of the house (BOH) positions with the intention of developing basic job skills and pursuing discovery of career options within the Casino Entertainment Industry. Successful HDS Associates in the Technical Track of the program will have the opportunity to secure placement in a BOH position through 3 individual phases or graduate to the HDS Associate Professional Track pending successful review periods. The HDS Associate I position is a combination of self-paced and guided development activities by the HDS Program Manager. The program is approximately 1-3 years in length and includes 3 individual phases. Phase I is departmental rotation in Stewarding, Environmental Services, Housekeeping, Cook, Warehouse, Income Control, Facilities, Wardrobe, and Information Technology. Participants will be exposed to line functions, operations, and company policies and practices that affect every aspect of the business. Phase Two consists of an internship into a specific department of the Associate's interest. Associates will receive more in-depth training in selected department positions as well as Supervisory/Management levels positions. Phase Three consists of the Associate being selected for a specific department and position. ESSENTIAL JOB FUNCTIONS: Communicate effectively with all levels of employees and guests in the casino. Attend all mentor, functional manager, and training meetings and participate fully. Complete all assigned readings and assignments based on agreed upon deadlines. Cross-train as needed in various department positions related to area of career interest. ADDITIONAL JOB DUTIES: Be open to coaching and make efforts to improve. Obtain accurate and timely information. Ask questions to learn and grow. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Act as a role model to other employees and always presents oneself as a credit to Harrah's Ak-Chin and the Ak-Chin Indian Community, and encourage others to do the same. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: Must have a high school diploma, GED or must obtain diploma/GED within 12-months of hire or before beginning Phase II. Must have good organizational skills, good written and verbal communication skills. Must be willing to work all shifts. QUALIFICATIONS: The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must have an upbeat personality for all interactions with guests, fellow employees, and vendors. Must be at least 18 years of age Must be an enrolled Ak-Chin Community member Must pass licensing requirements Must pass pre-employment screening and pre-employment drug test Ability to work a flexible schedule. Must be able to get along with co-workers and work with a team. To perform this job successfully, individuals must be able to perform each duty satisfactorily. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to lift up to 20 pounds Must be able to push and pull up to 70 pounds. Must be able to bend, reach, kneel, twist and grip items while working in assigned areas. Must be able to stand and walk for extended periods of time (6-7 hours). Must be able to operate a typewriter, computer, telephone, calculator and other necessary office equipment. Must be able to respond to visual and aural cues. Must be able to work in extreme temperature changes. Must be able to tolerate cleaning chemicals without developing and allergic reaction. Ability to climb ladders or use a lift that extends higher than 6 feet from the ground. Must be able to work in areas containing high noise levels and secondary smoke. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job . click apply for full job details
JOB TITLE: DIRECTOR OF GAMING GRADE: L13 DEPARTMENT: Gaming REPORTS TO: VP OF GAMING PAY TYPE: SALARIED/EXEMPT JOB SUMMARY: Responsible for monitoring and directing the operations of all Casino Operations departments, including Table Games, Slot Operations, Race & Sports, and Poker, to ensure high standards of product quality and delivery. The Director of Casino Operation develops casino policies ensuring compliance with governmental and company requirements in accordance with the internal controls. ESSENTIAL JOB FUNCTIONS: Lead the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. Establishes and administers procedures pertaining to proper coordination of all operating activities relating to table games, slots, and casino marketing, with special emphasis on guest service, training of employees, and game security. Recommends changes in the physical layout of slot machines and pits to promote the most effective utilization of equipment, manpower, and floor space Identify and execute revenue generating opportunities for casino operations Develops short and long range plans (revenue, expense, capital, promotional service) in all areas Coordinates casino operations with other departments to ensure total guest satisfaction. Establishes and maintains satisfactory public relations through direct or delegated contacts. Maintains and enforces information on laws and regulations affecting gaming operations. Responsible for analyzing gaming operations to ensure maximum profitability and efficiency. Directs and coordinates all Casino Games functions in accordance with governmental and company regulations. Provides leadership, analytical and operational expertise. Develops casino policies ensuring compliance with government and company requirements. Develops new and maintains table games player programs that increase market share and company profitability in accordance with all gaming regulations. Utilizes research and other methods and tools to determine effectiveness of table games marketing. Responsible for analysis of the gaming operations to ensure maximum profitability and efficiency. Coordinates casino operations with other departments to ensure total customer satisfaction and efficient operation. Establishes and maintains satisfactory public relations through direct or delegated contacts. Establishes close working relationships with corporate and divisional table games leadership to execute strategies that achieve property initiatives. Maintains current information on laws and regulations affecting the gaming operations. Lead the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Ensure the implementation of new programs, procedures, systems, and software; Implementation and monitoring of slot pricing measures Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. QUALIFICATIONS: College education or the equivalent of 8-10 years of experience in Casino Operations, including Gaming Operations. Table Games experience is preferred. Must have a broad knowledge of casino rules, regulations, and procedures affecting the casino industry, with strong organizational, communication, and leadership skills. Must possess a strong intellect, exceptional leadership skills, and business savvy. A broad-gauge business person with a proven track record of successful operating and implementation experiences. Strong analytical ability to measure consumer behavior and preference and use this information to make sound business decisions. Communicates effectively and openly with his/her superiors, subordinates, and external constituencies. Must be profit-oriented and concerned about strategic growth as well as short-term market share objectives. A visionary who is able to conceptualize new quantitative business opportunities, products, and concepts but who can also translate vision into action and remain attentive to the details of tactically running a business. Must possess sound business judgment, a high degree of personal motivation, and a very strong work ethic. Experience in quickly identifying issues and recommending solutions to business problems in a fast pace environment. Assumes a prominent industry profile through participation in a variety of public and industry-oriented forums to be well linked to the competitive environment and opportunities for future growth. Performs regular assessments of the operation's strategic market and industry position to ascertain long term viability, competitive strengths and weaknesses, and strategic/tactical opportunities. A strong leader and a demonstrated winner who quickly inspires confidence and gains respect from subordinates, partners, and competitors. An individual who combines a confident, self-starting, high performance orientation with a track record that reflects a 'can do' attitude and that 'almost' is not good enough. A person who enjoys meeting with major customers, personally networking within the industry during the normal course of business and specifically at industry events. That is, an 'outbound' oriented personality. The interpersonal skills to influence, motivate and energize the entire organization. Outstanding verbal and written communication skills are a must. Additional Qualifications: Critical Thinking - Demonstrated ability to analyze information, develop strategy, tactically direct the execution of the strategy, fine tune, revise strategy and fix processes. Leadership - Able to influence results through efforts of subordinate executives. A person who is persuasive and able to self-start and self-support; no need to build a bureaucracy. Sales Orientation - Must have the management style to motivate and retain a high quality, results oriented team. Requires well developed negotiating and persuasion abilities. Communicator - The ability to communicate effectively the objectives and goals of the organization and a willingness to listen to the ideas of others. Relationships - We seek a person who is relationship oriented, a person of stature and credibility who will take an active role in customer development, industry participation, and dealings with governmental and regulatory agencies when appropriate. Results Orientation - The tenacity and focus on achieving results despite various challenges. Vision - The qualified person will set the goals and vision for the organization, anticipating changes and opportunities having a potential impact on growth and profitability. Attitude - We are seeking a positive thought leader. A person who sees a vision, is not deterred from achieving it, and encourages new ideas and innovative thinking. A motivational leader. A person committed to the company and the achievement of its goals. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to work independently. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment. Must be able to speak distinctly and persuasively to others. Able to write memos, letters, and reports. Able to understand, interpret and analyze written and financial reports. Must be able to maneuver to all areas of the casino and the retail shops. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Casino Operations Management, including Table Games, Slot Operations, Race & Sports, and Poker. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB TITLE: DIRECTOR OF GAMING GRADE: L13 DEPARTMENT: Gaming REPORTS TO: VP OF GAMING PAY TYPE: SALARIED/EXEMPT JOB SUMMARY: Responsible for monitoring and directing the operations of all Casino Operations departments, including Table Games, Slot Operations, Race & Sports, and Poker, to ensure high standards of product quality and delivery. The Director of Casino Operation develops casino policies ensuring compliance with governmental and company requirements in accordance with the internal controls. ESSENTIAL JOB FUNCTIONS: Lead the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. Establishes and administers procedures pertaining to proper coordination of all operating activities relating to table games, slots, and casino marketing, with special emphasis on guest service, training of employees, and game security. Recommends changes in the physical layout of slot machines and pits to promote the most effective utilization of equipment, manpower, and floor space Identify and execute revenue generating opportunities for casino operations Develops short and long range plans (revenue, expense, capital, promotional service) in all areas Coordinates casino operations with other departments to ensure total guest satisfaction. Establishes and maintains satisfactory public relations through direct or delegated contacts. Maintains and enforces information on laws and regulations affecting gaming operations. Responsible for analyzing gaming operations to ensure maximum profitability and efficiency. Directs and coordinates all Casino Games functions in accordance with governmental and company regulations. Provides leadership, analytical and operational expertise. Develops casino policies ensuring compliance with government and company requirements. Develops new and maintains table games player programs that increase market share and company profitability in accordance with all gaming regulations. Utilizes research and other methods and tools to determine effectiveness of table games marketing. Responsible for analysis of the gaming operations to ensure maximum profitability and efficiency. Coordinates casino operations with other departments to ensure total customer satisfaction and efficient operation. Establishes and maintains satisfactory public relations through direct or delegated contacts. Establishes close working relationships with corporate and divisional table games leadership to execute strategies that achieve property initiatives. Maintains current information on laws and regulations affecting the gaming operations. Lead the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Ensure the implementation of new programs, procedures, systems, and software; Implementation and monitoring of slot pricing measures Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. QUALIFICATIONS: College education or the equivalent of 8-10 years of experience in Casino Operations, including Gaming Operations. Table Games experience is preferred. Must have a broad knowledge of casino rules, regulations, and procedures affecting the casino industry, with strong organizational, communication, and leadership skills. Must possess a strong intellect, exceptional leadership skills, and business savvy. A broad-gauge business person with a proven track record of successful operating and implementation experiences. Strong analytical ability to measure consumer behavior and preference and use this information to make sound business decisions. Communicates effectively and openly with his/her superiors, subordinates, and external constituencies. Must be profit-oriented and concerned about strategic growth as well as short-term market share objectives. A visionary who is able to conceptualize new quantitative business opportunities, products, and concepts but who can also translate vision into action and remain attentive to the details of tactically running a business. Must possess sound business judgment, a high degree of personal motivation, and a very strong work ethic. Experience in quickly identifying issues and recommending solutions to business problems in a fast pace environment. Assumes a prominent industry profile through participation in a variety of public and industry-oriented forums to be well linked to the competitive environment and opportunities for future growth. Performs regular assessments of the operation's strategic market and industry position to ascertain long term viability, competitive strengths and weaknesses, and strategic/tactical opportunities. A strong leader and a demonstrated winner who quickly inspires confidence and gains respect from subordinates, partners, and competitors. An individual who combines a confident, self-starting, high performance orientation with a track record that reflects a 'can do' attitude and that 'almost' is not good enough. A person who enjoys meeting with major customers, personally networking within the industry during the normal course of business and specifically at industry events. That is, an 'outbound' oriented personality. The interpersonal skills to influence, motivate and energize the entire organization. Outstanding verbal and written communication skills are a must. Additional Qualifications: Critical Thinking - Demonstrated ability to analyze information, develop strategy, tactically direct the execution of the strategy, fine tune, revise strategy and fix processes. Leadership - Able to influence results through efforts of subordinate executives. A person who is persuasive and able to self-start and self-support; no need to build a bureaucracy. Sales Orientation - Must have the management style to motivate and retain a high quality, results oriented team. Requires well developed negotiating and persuasion abilities. Communicator - The ability to communicate effectively the objectives and goals of the organization and a willingness to listen to the ideas of others. Relationships - We seek a person who is relationship oriented, a person of stature and credibility who will take an active role in customer development, industry participation, and dealings with governmental and regulatory agencies when appropriate. Results Orientation - The tenacity and focus on achieving results despite various challenges. Vision - The qualified person will set the goals and vision for the organization, anticipating changes and opportunities having a potential impact on growth and profitability. Attitude - We are seeking a positive thought leader. A person who sees a vision, is not deterred from achieving it, and encourages new ideas and innovative thinking. A motivational leader. A person committed to the company and the achievement of its goals. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to work independently. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment. Must be able to speak distinctly and persuasively to others. Able to write memos, letters, and reports. Able to understand, interpret and analyze written and financial reports. Must be able to maneuver to all areas of the casino and the retail shops. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Casino Operations Management, including Table Games, Slot Operations, Race & Sports, and Poker. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Unit Description: Sodexo is seeking a Food Operations Manager 2 for Shaw Cancer Center in Edwards , CO. T he Food Operations Manager will manage Food & Nutrition operations for the hospital. The Food Operations Manager will develop and manage a team of hourly employees and will collaborate with other leaders at Vail Health. The schedule will be Monday to Friday with no nights or weekends. This strategic leadership position offers a competitive salary with a full benefits package that kicks in immediately. The successful candidate will: motivate, coach, mentor and develop frontline staff provide stellar customer service ensure company food and physical safety programs and standards are followed maintain all product merchandising, marketing and ordering standards are in place We are looking for candidates who have: a work history demonstrating strong leadership skills a culinary and food service background a passion for a high-level of customer service technical skills and ability to pick up software quickly Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Mar 31, 2024
Full time
Unit Description: Sodexo is seeking a Food Operations Manager 2 for Shaw Cancer Center in Edwards , CO. T he Food Operations Manager will manage Food & Nutrition operations for the hospital. The Food Operations Manager will develop and manage a team of hourly employees and will collaborate with other leaders at Vail Health. The schedule will be Monday to Friday with no nights or weekends. This strategic leadership position offers a competitive salary with a full benefits package that kicks in immediately. The successful candidate will: motivate, coach, mentor and develop frontline staff provide stellar customer service ensure company food and physical safety programs and standards are followed maintain all product merchandising, marketing and ordering standards are in place We are looking for candidates who have: a work history demonstrating strong leadership skills a culinary and food service background a passion for a high-level of customer service technical skills and ability to pick up software quickly Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Apr 01, 2024
Full time
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
HRI Hospitality
Hyatt House Tampa Downtown, North Florida Avenue, Tampa, FL, USA
JOB SUMMARY
The Executive Housekeeper is responsible for the organization of cleanliness and maintenance on the property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep Cleaning, Laundry, and Public areas
• Communicate with guests in a professional, courteous, and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies, and procedures with staff
• Direct and evaluate the performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high-quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within the housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order, and other written paperwork systems
• Provide quality control and care of linen, supplies, and equipment
• Ensure compliance with the safety program, identify hazardous conditions, and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• Must have some knowledge of laundry
• 3 years previous housekeeping management or related experience
• Ability to directly supervise 20+ people:
• Computer knowledge
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
Mar 25, 2024
Full time
JOB SUMMARY
The Executive Housekeeper is responsible for the organization of cleanliness and maintenance on the property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep Cleaning, Laundry, and Public areas
• Communicate with guests in a professional, courteous, and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies, and procedures with staff
• Direct and evaluate the performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high-quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within the housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order, and other written paperwork systems
• Provide quality control and care of linen, supplies, and equipment
• Ensure compliance with the safety program, identify hazardous conditions, and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• Must have some knowledge of laundry
• 3 years previous housekeeping management or related experience
• Ability to directly supervise 20+ people:
• Computer knowledge
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality
Homewood Suites by Hilton New Orleans French Quarter, 317 N Rampart St, New Orleans, LA 70112, USA
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
Mar 25, 2024
Full time
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
HRI Hospitality
104 Market St, Shreveport, LA, USA
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
Mar 22, 2024
Full time
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Apr 18, 2024
Full time
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Apr 18, 2024
Full time
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Apr 18, 2024
Full time
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
The Opportunity Delaware North Parks and Resorts is hiring a Environmental and Safety Intern to join our team at Grand Canyon National Park in Grand Canyon, Arizona for summer 2024. As an Environmental Intern, you will implement all of the relevant programs with the focus on keeping our associates and guests safe. Are you an energetic under graduate student who's seeking an incredible paid internship program? Delaware North internships are paid and can be completed for academic credit. Summer internship dates typically span 10-14 weeks between April and August with the possibility of working the month of September. This is a great opportunity to gain valuable work experience and make an impact in a global company. We create fun and inclusive internship experiences that provide emerging talent the opportunity to develop their career and leadership capabilities while impacting the business of a global hospitality and entertainment company. All Delaware North interns participate in the Delaware North Intern Experience which includes opportunities for hybrid and in-person work experiences, executive and peer mentoring and coaching, and on-the-job learning. You will discover how a global hospitality company operates and will work alongside exceptional team members that exemplify Delaware North values: Lean Forward, Come Together, Stand Up, Do Right, Think Guest. Pay $15.75 - $15.75 / hour Information on our comprehensive benefits package can be found at Life at the Grand Canyon Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park! Variety of low cost housing available for $27.50 - $40/ week including wi-fi, satellite TV, and all utilities Free laundry facilities Healthy work-life balance Community recreation center with gym and monthly outings Tons of activities with the South Rim of the Canyon only minutes away including camping, hiking, river rafting, star-gazing, and museums Perks at the Grand Canyon Health, dental, and vision insurance 401k with company match Paid vacation days and holidays Paid parental bonding leave Tuition or professional certification reimbursement Weekly pay 50% off food in our restaurant, tavern, coffee shop, and deli 20% off retail and grocery items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Available for full-time, year-round team members Responsibilities Coordinate with the Environmental/Risk Manager to effectively implement our Environmental and Risk Management Systems. Develop and implement programs related to water, energy, and waste to support long term sustainability goals; collect and analyze data. Assist in maintaining compliance with policies, regulations, and contractual requirements. Document and train associates in our environmental, heath, and safety programs. Assist with the publication of monthly newsletters and posters, will organize, attend, and assist at environmental events. Valid driver's license required with ability to safely operate company vehicle. Other duties as assigned. Qualifications Recent graduate or currently pursuing a degree in an environmental, sustainability, or safety related curriculum. Must be detail-oriented and self-motivated with ability to work independently and with other team members to achieve objectives. Strong analytical, writing and verbal communication skills. Proficient in MS Office and Adobe Acrobat. Valid driver's license required with ability to safely operate company vehicle. Must be willing to relocate to Grand Canyon, AZ for duration of internship. Physical Requirements Requires lifting and carrying 20 pounds frequently and 40 pounds occasionally. Ability to stand, walk and/or drive for prolonged periods of time. Must be able to bend, stoop, and kneel frequently. Visual acuity to work with paperwork and computers Shift Details Day shift Monday to Friday Who We Are Delaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Apr 18, 2024
Full time
The Opportunity Delaware North Parks and Resorts is hiring a Environmental and Safety Intern to join our team at Grand Canyon National Park in Grand Canyon, Arizona for summer 2024. As an Environmental Intern, you will implement all of the relevant programs with the focus on keeping our associates and guests safe. Are you an energetic under graduate student who's seeking an incredible paid internship program? Delaware North internships are paid and can be completed for academic credit. Summer internship dates typically span 10-14 weeks between April and August with the possibility of working the month of September. This is a great opportunity to gain valuable work experience and make an impact in a global company. We create fun and inclusive internship experiences that provide emerging talent the opportunity to develop their career and leadership capabilities while impacting the business of a global hospitality and entertainment company. All Delaware North interns participate in the Delaware North Intern Experience which includes opportunities for hybrid and in-person work experiences, executive and peer mentoring and coaching, and on-the-job learning. You will discover how a global hospitality company operates and will work alongside exceptional team members that exemplify Delaware North values: Lean Forward, Come Together, Stand Up, Do Right, Think Guest. Pay $15.75 - $15.75 / hour Information on our comprehensive benefits package can be found at Life at the Grand Canyon Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park! Variety of low cost housing available for $27.50 - $40/ week including wi-fi, satellite TV, and all utilities Free laundry facilities Healthy work-life balance Community recreation center with gym and monthly outings Tons of activities with the South Rim of the Canyon only minutes away including camping, hiking, river rafting, star-gazing, and museums Perks at the Grand Canyon Health, dental, and vision insurance 401k with company match Paid vacation days and holidays Paid parental bonding leave Tuition or professional certification reimbursement Weekly pay 50% off food in our restaurant, tavern, coffee shop, and deli 20% off retail and grocery items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Available for full-time, year-round team members Responsibilities Coordinate with the Environmental/Risk Manager to effectively implement our Environmental and Risk Management Systems. Develop and implement programs related to water, energy, and waste to support long term sustainability goals; collect and analyze data. Assist in maintaining compliance with policies, regulations, and contractual requirements. Document and train associates in our environmental, heath, and safety programs. Assist with the publication of monthly newsletters and posters, will organize, attend, and assist at environmental events. Valid driver's license required with ability to safely operate company vehicle. Other duties as assigned. Qualifications Recent graduate or currently pursuing a degree in an environmental, sustainability, or safety related curriculum. Must be detail-oriented and self-motivated with ability to work independently and with other team members to achieve objectives. Strong analytical, writing and verbal communication skills. Proficient in MS Office and Adobe Acrobat. Valid driver's license required with ability to safely operate company vehicle. Must be willing to relocate to Grand Canyon, AZ for duration of internship. Physical Requirements Requires lifting and carrying 20 pounds frequently and 40 pounds occasionally. Ability to stand, walk and/or drive for prolonged periods of time. Must be able to bend, stoop, and kneel frequently. Visual acuity to work with paperwork and computers Shift Details Day shift Monday to Friday Who We Are Delaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Apr 18, 2024
Full time
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Substitute School Nutrition Aide School Year At Creative Montessori Academy, we celebrate and nurture every child's innate desire to learn. Utilizing the Montessori Method, our diverse learning environment fosters innovation and yet allows each student the chance to learn through self-directed pace and individual style. As Montessori educators, it is our mission to prepare our environments for students to develop a love of learning and become intrinsically motivated. It is our objective to guide students in their critical thinking and bring awareness to their five senses throughout the environment. Teachers and administration are thoroughly trained in the Montessori Method and are committed to the Montessori education of every child. The curriculum is demanding, yet allows each student the chance to learn through self-directed pace and individual style. Qualities of a Success Candidate: A genuine love for working with children and a strong commitment to their holistic development. They should prioritize the child's individuality, independence, and self-directed learning, fostering an environment that supports these values. The ability to guide children through their learning journey with patience, allowing them to explore and make discoveries at their own pace. They should also be flexible in adjusting their teaching methods to meet the unique needs of each child. Strong interpersonal skills, fostering positive relationships with children, parents and other staff members. They should be able to work collaboratively, promoting a harmonious learning environment. As the Substitute School Nutrition Aide, your core responsibilities will include, but are not limited to, the following: Oversees preparation, packaging, and distribution of school meals. Collects cash for reduced-price meals and full-paid meals, as assigned. Accounts and reports funds collected for meals for students and adults, as assigned. Maintains food preparation and dining areas at ratings exceeding state standards. Maintains food service areas, equipment, and furnishings in neat, clean, and appealing condition. Achieves high levels of customer satisfaction through student participation rates and by student and adult ratings. Promptly reports major repairs needed to the School Nutrition Director. Immediately reports any damage to school property to the School Nutrition Director. Keeps an inventory of food, supplies, and equipment on hand, and makes requisitions to the School Nutrition Director far enough in advance to sustain a smooth-running and continuous food service program. Demonstrates a basic understanding and implementation of County Health regulations, and MDE School Nutrition Policies/Procedures relative to their work assignments. Assumes other responsibilities assigned by the School Nutrition Director or the School Leader. Job Goal: Supporting the school nutrition team to provide students with a safe, attractive, comfortable, clean, and efficient school nutrition program. The focus is on preparing, serving, and maintaining the quality and safety of food in accordance with established guidelines and hygiene standards. With dedication to maintaining a clean and organized kitchen environment, the aim is to support the overall functioning of the school's food service operations. Through effective communication and teamwork, positive interactions are fostered with fellow colleagues, students, and staff members. This position will support and uphold the mission and vision of the environmental academy. Essential Skills and Competencies: While we will consider a broad range of backgrounds, the ideal candidate would have the following qualifications/experience: Minimum Requirements: Must be at least 18 years of age. High school diploma or equivalent. Solid record of punctuality verified by reference checks. Desired Qualifications: Valid ServSafe Certification. Ability to read, follow directions, and maintain records. Food service experience in an educational setting. Experience working with students from all backgrounds. Ability to work effectively with school personnel and students in a diverse school community. Work Location:12701 McCann Ave, Southgate, MI 48195 Please contact with any questions. Working for Choice Schools Associates Creative Montessori Academy is part of the Choice Schools Community. As a comprehensive education service provider, Choice Schools offers a student-centered approach to tailored school operations support. Much like a superintendent's office, Choice Schools provides invaluable assistance in various crucial areas, including instruction, professional development, curriculum, human resources, finance, compliance, communications, and enrollment. By being a part of the Choice Schools Montessori Model, Creative Montessori Academy is a vibrant community of learning, comprised of multiple other outstanding Montessori schools within the state. The Montessori Model will provide you with the support and collaboration of a large district while serving at a tight-knit community school in your area. Choice Schools Associates is an equal opportunity employer. Choice Schools Associates does not discriminate on the basis of race, color, gender, sexual orientation, national or ethnic background. All your information will be kept confidential according to EEO guidelines.
Apr 18, 2024
Full time
Substitute School Nutrition Aide School Year At Creative Montessori Academy, we celebrate and nurture every child's innate desire to learn. Utilizing the Montessori Method, our diverse learning environment fosters innovation and yet allows each student the chance to learn through self-directed pace and individual style. As Montessori educators, it is our mission to prepare our environments for students to develop a love of learning and become intrinsically motivated. It is our objective to guide students in their critical thinking and bring awareness to their five senses throughout the environment. Teachers and administration are thoroughly trained in the Montessori Method and are committed to the Montessori education of every child. The curriculum is demanding, yet allows each student the chance to learn through self-directed pace and individual style. Qualities of a Success Candidate: A genuine love for working with children and a strong commitment to their holistic development. They should prioritize the child's individuality, independence, and self-directed learning, fostering an environment that supports these values. The ability to guide children through their learning journey with patience, allowing them to explore and make discoveries at their own pace. They should also be flexible in adjusting their teaching methods to meet the unique needs of each child. Strong interpersonal skills, fostering positive relationships with children, parents and other staff members. They should be able to work collaboratively, promoting a harmonious learning environment. As the Substitute School Nutrition Aide, your core responsibilities will include, but are not limited to, the following: Oversees preparation, packaging, and distribution of school meals. Collects cash for reduced-price meals and full-paid meals, as assigned. Accounts and reports funds collected for meals for students and adults, as assigned. Maintains food preparation and dining areas at ratings exceeding state standards. Maintains food service areas, equipment, and furnishings in neat, clean, and appealing condition. Achieves high levels of customer satisfaction through student participation rates and by student and adult ratings. Promptly reports major repairs needed to the School Nutrition Director. Immediately reports any damage to school property to the School Nutrition Director. Keeps an inventory of food, supplies, and equipment on hand, and makes requisitions to the School Nutrition Director far enough in advance to sustain a smooth-running and continuous food service program. Demonstrates a basic understanding and implementation of County Health regulations, and MDE School Nutrition Policies/Procedures relative to their work assignments. Assumes other responsibilities assigned by the School Nutrition Director or the School Leader. Job Goal: Supporting the school nutrition team to provide students with a safe, attractive, comfortable, clean, and efficient school nutrition program. The focus is on preparing, serving, and maintaining the quality and safety of food in accordance with established guidelines and hygiene standards. With dedication to maintaining a clean and organized kitchen environment, the aim is to support the overall functioning of the school's food service operations. Through effective communication and teamwork, positive interactions are fostered with fellow colleagues, students, and staff members. This position will support and uphold the mission and vision of the environmental academy. Essential Skills and Competencies: While we will consider a broad range of backgrounds, the ideal candidate would have the following qualifications/experience: Minimum Requirements: Must be at least 18 years of age. High school diploma or equivalent. Solid record of punctuality verified by reference checks. Desired Qualifications: Valid ServSafe Certification. Ability to read, follow directions, and maintain records. Food service experience in an educational setting. Experience working with students from all backgrounds. Ability to work effectively with school personnel and students in a diverse school community. Work Location:12701 McCann Ave, Southgate, MI 48195 Please contact with any questions. Working for Choice Schools Associates Creative Montessori Academy is part of the Choice Schools Community. As a comprehensive education service provider, Choice Schools offers a student-centered approach to tailored school operations support. Much like a superintendent's office, Choice Schools provides invaluable assistance in various crucial areas, including instruction, professional development, curriculum, human resources, finance, compliance, communications, and enrollment. By being a part of the Choice Schools Montessori Model, Creative Montessori Academy is a vibrant community of learning, comprised of multiple other outstanding Montessori schools within the state. The Montessori Model will provide you with the support and collaboration of a large district while serving at a tight-knit community school in your area. Choice Schools Associates is an equal opportunity employer. Choice Schools Associates does not discriminate on the basis of race, color, gender, sexual orientation, national or ethnic background. All your information will be kept confidential according to EEO guidelines.
Employment Type: Full time Shift: Description: POSITION PURPOSE Under the general direction of the General Manager, Food & Nutrition Services, the Executive Chef is responsible for the oversight and day-to-day culinary operations of the Regional Health Ministry's (RHM) Food & Nutrition Services (FANS) Department with a Total Managed Volume typically ranging from $500,000 to $2,000,000. The Executive Chef is responsible for successfully coordinating and directing all culinary functions, quality control/improvement and culinary personnel within the department as assigned and Helps develop and maintain a culinary integrity program in a single campus environment. Trains and develops existing kitchen staff and develops and cultivates further talent to drive excellence through staff training and engagement. The Executive Chef leads by demonstration through proper cooking techniques and possesses a working knowledge of regulatory and food safety/sanitation practices and principles based on HAACP, Health Department, Joint Commission and THS standards. The Executive Chef coordinates the day-to-day food production and is responsible for the quality, preparation and presentation of all menu items while maintaining a high level of food quality utilizing THS standards and systems. The Executive Chef also interacts, engages and coordinates efforts with clinical dietitians to ensure optimal patient care as well as co-develop and promote wellness, educational and community initiatives. Under the direction of the General Manager, FANS, works collaboratively with all levels of FANS leadership and management team disciplines at RHMs and within the region. Develops and implements plans and implementation processes that support Trinity Health and RHM FANS goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager is kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. The Executive Chef leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. Oversees the day-to-day management of the culinary and sanitation activities for the FANS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides operational and technical support to RHM FANS management stakeholders in support of the overall management of FANS programs. Develops, implements and coordinates within the RHM: Implementation of core program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.) Participates in monthly budget reviews with the Regional Manager and RHM stakeholders to identify budget variances; and prepares related reports for senior management review. Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits in areas of responsibility. Presents findings and recommendations for improvement to the General Manager. Meets with direct reports and support staff, as required, to review overall culinary operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements. Outlines expectations, accountabilities, and measurables used in determining success. Develops and administers Program Quality Evaluations and reviews Patient and Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for FANS. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies in the culinary area(s). Interviews, hires, trains, appraises, counsels, and supervises staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes. Participates in Trinity Health FANS regional Advisory councils to develop best in class programs and identifying best practices; driving change to positively affect operational, financial, and service performance at the RHM. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Ensures all aspects and standards for departmental operations including but not limited to all culinary functions and standards, Patient/Retail Production and Catering and Retail operations as assigned are adhered to. Leads and ensures that all areas function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction Ensures the existence of effective quality improvement programs within the department, as assigned, inclusive of the food borne illness, safety and infection control aspects in the appropriately assigned areas of the department. Ensures all cash handling policies are followed appropriately as assigned and that all cash is accounted for. Ensures that all menus are reviewed annually (Patient, Retail, etc.) and adjusted according to patient/customer preference. Works with assigned clinical nutrition staff to ensure that Nutrient Analysis for all menus are accurate and updated as needed. Ensures that all catered functions are approved, planned and executed per policy in a timely fashion with a customer centered focus. Ensures safe conditions and procedures are followed at all times to minimize/eliminate workman's compensation claims and create a safe working environment for all Food & Nutrition colleagues. Displays the ability to plan and direct food production personnel regarding type and quantity of food to be prepared and any special techniques to be employed for modified diets. Ensures that all menu items follow a THS approved recipe and that all recipes are accessible to culinary staff. Maintains accurate and appropriate records as required. Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time. May handle additional duties and responsibilities as needed or assigned. MINIMUM QUALIFICATIONS Completion of an accredited culinary institution program or equivalent degree and a minimum of three to five years progressive experience in the general culinary or healthcare foodservice management field or an equivalent combination of education and work experience. Ability to work effectively in a diverse, collaborative, and team oriented culture. Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement. Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization. A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands. Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met. PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS Works in a well-lighted, well-ventilated area. Occasionally exposed to normal food service conditions such as noise, heat and humidity. TRINITY HOSPITALITY SERVICES MISSION STATEMENT In the spirit of our guiding behaviors and as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry. . click apply for full job details
Apr 18, 2024
Full time
Employment Type: Full time Shift: Description: POSITION PURPOSE Under the general direction of the General Manager, Food & Nutrition Services, the Executive Chef is responsible for the oversight and day-to-day culinary operations of the Regional Health Ministry's (RHM) Food & Nutrition Services (FANS) Department with a Total Managed Volume typically ranging from $500,000 to $2,000,000. The Executive Chef is responsible for successfully coordinating and directing all culinary functions, quality control/improvement and culinary personnel within the department as assigned and Helps develop and maintain a culinary integrity program in a single campus environment. Trains and develops existing kitchen staff and develops and cultivates further talent to drive excellence through staff training and engagement. The Executive Chef leads by demonstration through proper cooking techniques and possesses a working knowledge of regulatory and food safety/sanitation practices and principles based on HAACP, Health Department, Joint Commission and THS standards. The Executive Chef coordinates the day-to-day food production and is responsible for the quality, preparation and presentation of all menu items while maintaining a high level of food quality utilizing THS standards and systems. The Executive Chef also interacts, engages and coordinates efforts with clinical dietitians to ensure optimal patient care as well as co-develop and promote wellness, educational and community initiatives. Under the direction of the General Manager, FANS, works collaboratively with all levels of FANS leadership and management team disciplines at RHMs and within the region. Develops and implements plans and implementation processes that support Trinity Health and RHM FANS goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager is kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. The Executive Chef leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. Oversees the day-to-day management of the culinary and sanitation activities for the FANS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides operational and technical support to RHM FANS management stakeholders in support of the overall management of FANS programs. Develops, implements and coordinates within the RHM: Implementation of core program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.) Participates in monthly budget reviews with the Regional Manager and RHM stakeholders to identify budget variances; and prepares related reports for senior management review. Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits in areas of responsibility. Presents findings and recommendations for improvement to the General Manager. Meets with direct reports and support staff, as required, to review overall culinary operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements. Outlines expectations, accountabilities, and measurables used in determining success. Develops and administers Program Quality Evaluations and reviews Patient and Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for FANS. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies in the culinary area(s). Interviews, hires, trains, appraises, counsels, and supervises staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes. Participates in Trinity Health FANS regional Advisory councils to develop best in class programs and identifying best practices; driving change to positively affect operational, financial, and service performance at the RHM. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Ensures all aspects and standards for departmental operations including but not limited to all culinary functions and standards, Patient/Retail Production and Catering and Retail operations as assigned are adhered to. Leads and ensures that all areas function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction Ensures the existence of effective quality improvement programs within the department, as assigned, inclusive of the food borne illness, safety and infection control aspects in the appropriately assigned areas of the department. Ensures all cash handling policies are followed appropriately as assigned and that all cash is accounted for. Ensures that all menus are reviewed annually (Patient, Retail, etc.) and adjusted according to patient/customer preference. Works with assigned clinical nutrition staff to ensure that Nutrient Analysis for all menus are accurate and updated as needed. Ensures that all catered functions are approved, planned and executed per policy in a timely fashion with a customer centered focus. Ensures safe conditions and procedures are followed at all times to minimize/eliminate workman's compensation claims and create a safe working environment for all Food & Nutrition colleagues. Displays the ability to plan and direct food production personnel regarding type and quantity of food to be prepared and any special techniques to be employed for modified diets. Ensures that all menu items follow a THS approved recipe and that all recipes are accessible to culinary staff. Maintains accurate and appropriate records as required. Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time. May handle additional duties and responsibilities as needed or assigned. MINIMUM QUALIFICATIONS Completion of an accredited culinary institution program or equivalent degree and a minimum of three to five years progressive experience in the general culinary or healthcare foodservice management field or an equivalent combination of education and work experience. Ability to work effectively in a diverse, collaborative, and team oriented culture. Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement. Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization. A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands. Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met. PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS Works in a well-lighted, well-ventilated area. Occasionally exposed to normal food service conditions such as noise, heat and humidity. TRINITY HOSPITALITY SERVICES MISSION STATEMENT In the spirit of our guiding behaviors and as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry. . click apply for full job details
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Apr 18, 2024
Full time
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious! Job Overview: The Starbucks Supervisor is responsible for running an efficient, professional, safe and profitable Starbucks operation following all company standards Essential Functions: Follows and ensure team follows Food Division Standards and Best Practices Responsible for daily operations Accountable for sales, expenses, and bottom-line profits Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards Follows Starbucks merchandising, product presentations and signing standards Monitor food quality by completing Starbucks checklists Demonstrate a positive role model for Starbucks Simply Service Steps and Magic Selling Support a strong working relationship with store management Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction Maintain role model standards in grooming, professional appearance and communications Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate productivity, labor cost control and customer satisfaction Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met Assist in preparation and production of all menu items Responsible for ordering and receiving food, beverage, dry and paper goods based budget and needs of the business Completes timely payment of invoices according to vendor contracts and Food Division Best Practices Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained Perform other duties as needed Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Under the general direction of the General Manager, Food & Nutrition Services, the Executive Chef is responsible for the oversight and day-to-day culinary operations of the Regional Health Ministry's (RHM) Food & Nutrition Services (FANS) Department with a Total Managed Volume typically ranging from $500,000 to $2,000,000. The Executive Chef is responsible for successfully coordinating and directing all culinary functions, quality control/improvement and culinary personnel within the department as assigned and Helps develop and maintain a culinary integrity program in a single campus environment. Trains and develops existing kitchen staff and develops and cultivates further talent to drive excellence through staff training and engagement. The Executive Chef leads by demonstration through proper cooking techniques and possesses a working knowledge of regulatory and food safety/sanitation practices and principles based on HAACP, Health Department, Joint Commission and THS standards. The Executive Chef coordinates the day-to-day food production and is responsible for the quality, preparation and presentation of all menu items while maintaining a high level of food quality utilizing THS standards and systems. The Executive Chef also interacts, engages and coordinates efforts with clinical dietitians to ensure optimal patient care as well as co-develop and promote wellness, educational and community initiatives. Under the direction of the General Manager, FANS, works collaboratively with all levels of FANS leadership and management team disciplines at RHMs and within the region. Develops and implements plans and implementation processes that support Trinity Health and RHM FANS goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager is kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. The Executive Chef leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. Oversees the day-to-day management of the culinary and sanitation activities for the FANS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides operational and technical support to RHM FANS management stakeholders in support of the overall management of FANS programs. Develops, implements and coordinates within the RHM: Implementation of core program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.) Participates in monthly budget reviews with the Regional Manager and RHM stakeholders to identify budget variances; and prepares related reports for senior management review. Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits in areas of responsibility. Presents findings and recommendations for improvement to the General Manager. Meets with direct reports and support staff, as required, to review overall culinary operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements. Outlines expectations, accountabilities, and measurables used in determining success. Develops and administers Program Quality Evaluations and reviews Patient and Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for FANS. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies in the culinary area(s). Interviews, hires, trains, appraises, counsels, and supervises staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes. Participates in Trinity Health FANS regional Advisory councils to develop best in class programs and identifying best practices; driving change to positively affect operational, financial, and service performance at the RHM. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Ensures all aspects and standards for departmental operations including but not limited to all culinary functions and standards, Patient/Retail Production and Catering and Retail operations as assigned are adhered to. Leads and ensures that all areas function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction Ensures the existence of effective quality improvement programs within the department, as assigned, inclusive of the food borne illness, safety and infection control aspects in the appropriately assigned areas of the department. Ensures all cash handling policies are followed appropriately as assigned and that all cash is accounted for. Ensures that all menus are reviewed annually (Patient, Retail, etc.) and adjusted according to patient/customer preference. Works with assigned clinical nutrition staff to ensure that Nutrient Analysis for all menus are accurate and updated as needed. Ensures that all catered functions are approved, planned and executed per policy in a timely fashion with a customer centered focus. Ensures safe conditions and procedures are followed at all times to minimize/eliminate workman's compensation claims and create a safe working environment for all Food & Nutrition colleagues. Displays the ability to plan and direct food production personnel regarding type and quantity of food to be prepared and any special techniques to be employed for modified diets. Ensures that all menu items follow a THS approved recipe and that all recipes are accessible to culinary staff. Maintains accurate and appropriate records as required. Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time. May handle additional duties and responsibilities as needed or assigned. MINIMUM QUALIFICATIONS Completion of an accredited culinary institution program or equivalent degree and a minimum of three to five years progressive experience in the general culinary or healthcare foodservice management field or an equivalent combination of education and work experience. Ability to work effectively in a diverse, collaborative, and team oriented culture. Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement. Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization. A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands. Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met. PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS Works in a well-lighted, well-ventilated area. Occasionally exposed to normal food service conditions such as noise, heat and humidity. TRINITY HOSPITALITY SERVICES MISSION STATEMENT In the spirit of our guiding behaviors and as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry. . click apply for full job details
Apr 18, 2024
Full time
Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Under the general direction of the General Manager, Food & Nutrition Services, the Executive Chef is responsible for the oversight and day-to-day culinary operations of the Regional Health Ministry's (RHM) Food & Nutrition Services (FANS) Department with a Total Managed Volume typically ranging from $500,000 to $2,000,000. The Executive Chef is responsible for successfully coordinating and directing all culinary functions, quality control/improvement and culinary personnel within the department as assigned and Helps develop and maintain a culinary integrity program in a single campus environment. Trains and develops existing kitchen staff and develops and cultivates further talent to drive excellence through staff training and engagement. The Executive Chef leads by demonstration through proper cooking techniques and possesses a working knowledge of regulatory and food safety/sanitation practices and principles based on HAACP, Health Department, Joint Commission and THS standards. The Executive Chef coordinates the day-to-day food production and is responsible for the quality, preparation and presentation of all menu items while maintaining a high level of food quality utilizing THS standards and systems. The Executive Chef also interacts, engages and coordinates efforts with clinical dietitians to ensure optimal patient care as well as co-develop and promote wellness, educational and community initiatives. Under the direction of the General Manager, FANS, works collaboratively with all levels of FANS leadership and management team disciplines at RHMs and within the region. Develops and implements plans and implementation processes that support Trinity Health and RHM FANS goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager is kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. The Executive Chef leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. Oversees the day-to-day management of the culinary and sanitation activities for the FANS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides operational and technical support to RHM FANS management stakeholders in support of the overall management of FANS programs. Develops, implements and coordinates within the RHM: Implementation of core program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.) Participates in monthly budget reviews with the Regional Manager and RHM stakeholders to identify budget variances; and prepares related reports for senior management review. Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits in areas of responsibility. Presents findings and recommendations for improvement to the General Manager. Meets with direct reports and support staff, as required, to review overall culinary operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements. Outlines expectations, accountabilities, and measurables used in determining success. Develops and administers Program Quality Evaluations and reviews Patient and Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for FANS. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies in the culinary area(s). Interviews, hires, trains, appraises, counsels, and supervises staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes. Participates in Trinity Health FANS regional Advisory councils to develop best in class programs and identifying best practices; driving change to positively affect operational, financial, and service performance at the RHM. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Ensures all aspects and standards for departmental operations including but not limited to all culinary functions and standards, Patient/Retail Production and Catering and Retail operations as assigned are adhered to. Leads and ensures that all areas function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction Ensures the existence of effective quality improvement programs within the department, as assigned, inclusive of the food borne illness, safety and infection control aspects in the appropriately assigned areas of the department. Ensures all cash handling policies are followed appropriately as assigned and that all cash is accounted for. Ensures that all menus are reviewed annually (Patient, Retail, etc.) and adjusted according to patient/customer preference. Works with assigned clinical nutrition staff to ensure that Nutrient Analysis for all menus are accurate and updated as needed. Ensures that all catered functions are approved, planned and executed per policy in a timely fashion with a customer centered focus. Ensures safe conditions and procedures are followed at all times to minimize/eliminate workman's compensation claims and create a safe working environment for all Food & Nutrition colleagues. Displays the ability to plan and direct food production personnel regarding type and quantity of food to be prepared and any special techniques to be employed for modified diets. Ensures that all menu items follow a THS approved recipe and that all recipes are accessible to culinary staff. Maintains accurate and appropriate records as required. Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time. May handle additional duties and responsibilities as needed or assigned. MINIMUM QUALIFICATIONS Completion of an accredited culinary institution program or equivalent degree and a minimum of three to five years progressive experience in the general culinary or healthcare foodservice management field or an equivalent combination of education and work experience. Ability to work effectively in a diverse, collaborative, and team oriented culture. Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement. Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization. A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands. Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met. PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS Works in a well-lighted, well-ventilated area. Occasionally exposed to normal food service conditions such as noise, heat and humidity. TRINITY HOSPITALITY SERVICES MISSION STATEMENT In the spirit of our guiding behaviors and as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry. . click apply for full job details
Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. Responsibilities What You'll Do Chef is responsible for all culinary operations within the hotel or outlet including the execution of recipes, financial profitability, staffing, usage of White Lodging SOPs, and compliance with local and Federal guidelines. Be a highly valued and hands-on Subject Matter Expert for the culinary team regarding safe and delicious food handling, preparation, and presentation. Lead, coach, mentor and develop all associates to maintain high engagement, a high internal promotion rate and low turnover within the department while executing the White Lodging Way FOH & BOH Systems Foster a productive relationship with Sales & Marketing, Event Management, FOH team, and other departments within the hotel, owners, business partners and vendors. Facilitate the ordering, preparing, marketing, and executing of all recipes and USE Records, all costs associated with the profitability of the culinary department. Actively participate in property specific month/year end processes and reporting. What You'll Bring The Executive Chef will have strong interpersonal and communication skills to lead and develop their team. The natural inclination to problem solve complex issues and come to creative solutions. High proficiency in culinary financial management, menu creation, attention to detail, leading others, and using a hands-on approach to all systems and processes. Strong observational skills, responsibility, accountability and walk-through techniques - gauging quantity and quality levels of food, service readiness and execution, inventory levels, cleanliness, safety and sanitation etc. Other Information Day 1 Medical, Dental and Vision insurance Vacation/Paid Time Off (PTO) with rollover Complimentary wellness tools Unlimited referral bonuses 401(k) with company match Hostcare Resources healthcare concierge Leadership development Tuition reimbursement Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Compensation starts at $80,000.00 per year Location Code: 2554
Apr 18, 2024
Full time
Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. Responsibilities What You'll Do Chef is responsible for all culinary operations within the hotel or outlet including the execution of recipes, financial profitability, staffing, usage of White Lodging SOPs, and compliance with local and Federal guidelines. Be a highly valued and hands-on Subject Matter Expert for the culinary team regarding safe and delicious food handling, preparation, and presentation. Lead, coach, mentor and develop all associates to maintain high engagement, a high internal promotion rate and low turnover within the department while executing the White Lodging Way FOH & BOH Systems Foster a productive relationship with Sales & Marketing, Event Management, FOH team, and other departments within the hotel, owners, business partners and vendors. Facilitate the ordering, preparing, marketing, and executing of all recipes and USE Records, all costs associated with the profitability of the culinary department. Actively participate in property specific month/year end processes and reporting. What You'll Bring The Executive Chef will have strong interpersonal and communication skills to lead and develop their team. The natural inclination to problem solve complex issues and come to creative solutions. High proficiency in culinary financial management, menu creation, attention to detail, leading others, and using a hands-on approach to all systems and processes. Strong observational skills, responsibility, accountability and walk-through techniques - gauging quantity and quality levels of food, service readiness and execution, inventory levels, cleanliness, safety and sanitation etc. Other Information Day 1 Medical, Dental and Vision insurance Vacation/Paid Time Off (PTO) with rollover Complimentary wellness tools Unlimited referral bonuses 401(k) with company match Hostcare Resources healthcare concierge Leadership development Tuition reimbursement Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Compensation starts at $80,000.00 per year Location Code: 2554