At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Helping Hands Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Helping Hands Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Summary of Essential Functions and Responsibilities Supervise operations of Helping Hand Team; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis. Communicate regularly and effectively with key areas of service to ensure effective use of Helping Hands. Develop schedule including training, team meetings and park support within budget. Complete and issue host Performance Evaluations. Includes collecting input from teams. Support the operations of Dollywood Splash Country, Dollywood Cabins, DreamMore Resort, and Dollywood Parks by working in a variety of roles that best help daily staffing needs. This includes fulfilling the duties and descriptions of jobs including but not limited to, Attractions, House and Grounds, Merchandise, Admissions, Amusements, and Food Service. Ensure each host is properly trained and ensure required paperwork is filed in a timely manner, following up with each host as needed Staffing of Helping Hands team to include interviewing and hiring of hosts. Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc. Continually inspect and audit area and divisional policies and procedures. Attend all required Training Classes/Guest Service Seminars and meetings. Comply with Safety and Security directives, policies and procedures to ensure host/guest safety at all times. Management reserves the right to change and/or add to these duties at any time. Educational and Experience Required Must be at least 18 years of age. Must a high school diploma or equivalent. Must have a valid driver's license with proof of auto liability insurance. Submit and pass a pre-employment drug screening and background check. At least 6 months of supervisory experience, training others in a positive yet constructive manner. Basic Computer Skills required; experience with park operating systems such as Omni/Pronto/Micros or other equivalent systems, preferred. Knowledge, Skills, and Abilities Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work. Must be self-motivated and disciplined. Must be able to prioritize and complete work assignments on a timely basis. Must maintain strict confidentiality and judgment regarding privileged information. Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. Must be willing to constantly improve. Must have professional appearance with good personal hygiene. Must promote and support a "team" work environment by cooperating and helping co-workers. Must adapt to changes easily. Must tolerate a fast-paced, hectic environment. Must show appreciation to others. Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines. Willing to work in any assigned area of our properties and perform other functions as assigned. Must be able to remain attentive and alert. The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Mar 28, 2024
Full time
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Helping Hands Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Helping Hands Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Summary of Essential Functions and Responsibilities Supervise operations of Helping Hand Team; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis. Communicate regularly and effectively with key areas of service to ensure effective use of Helping Hands. Develop schedule including training, team meetings and park support within budget. Complete and issue host Performance Evaluations. Includes collecting input from teams. Support the operations of Dollywood Splash Country, Dollywood Cabins, DreamMore Resort, and Dollywood Parks by working in a variety of roles that best help daily staffing needs. This includes fulfilling the duties and descriptions of jobs including but not limited to, Attractions, House and Grounds, Merchandise, Admissions, Amusements, and Food Service. Ensure each host is properly trained and ensure required paperwork is filed in a timely manner, following up with each host as needed Staffing of Helping Hands team to include interviewing and hiring of hosts. Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc. Continually inspect and audit area and divisional policies and procedures. Attend all required Training Classes/Guest Service Seminars and meetings. Comply with Safety and Security directives, policies and procedures to ensure host/guest safety at all times. Management reserves the right to change and/or add to these duties at any time. Educational and Experience Required Must be at least 18 years of age. Must a high school diploma or equivalent. Must have a valid driver's license with proof of auto liability insurance. Submit and pass a pre-employment drug screening and background check. At least 6 months of supervisory experience, training others in a positive yet constructive manner. Basic Computer Skills required; experience with park operating systems such as Omni/Pronto/Micros or other equivalent systems, preferred. Knowledge, Skills, and Abilities Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work. Must be self-motivated and disciplined. Must be able to prioritize and complete work assignments on a timely basis. Must maintain strict confidentiality and judgment regarding privileged information. Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. Must be willing to constantly improve. Must have professional appearance with good personal hygiene. Must promote and support a "team" work environment by cooperating and helping co-workers. Must adapt to changes easily. Must tolerate a fast-paced, hectic environment. Must show appreciation to others. Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines. Willing to work in any assigned area of our properties and perform other functions as assigned. Must be able to remain attentive and alert. The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
At Suffolk University we are driven by the power of education, inclusion, and engagement to change lives and positively impact communities. Committed to excellence, we provide students with experiential and transformational learning opportunities that begin in the center of Boston, reach across the globe, and lead to extraordinary outcomes for our graduates. Suffolk University draws its energy from the vibrant urban heart of Boston, with its spectrum of cultures, customs, values, and expression, and from the rest of the world, in the places our students and faculty call home. It's the ideal foundation upon which to build a truly diverse university community. Reporting to the Director of Total Rewards, the Leave s, Accommodation s & Benefits Specialist will have a strong knowledge of leave administration policies and a proven track record of managing employee absences and accommodations . The Leaves, Accommodations & Benefits Specialist serves as the subject matter expert and is often the first point of contact for employees who are requesting a leave from work or accommodation and serves as a liaison between the employees, their supervisors , and the HR Business Partners who provide support for specified departments . Additionally, this role works closely with our Benefits team supporting the Benefits Manager in the day-to-day administration, annual open enrollment, and strategic initiatives related to the University benefit and wellness programs. A hybrid schedule is available for this position. Leave & Accommodation Serve as the initial contact for employee leave requests, accommodation requests, and worker's compensation claims. Work with Suffolk's third-party leave administer on the full life cycle of the leave request including employees' initial notice of the need for leave and return to work Maintain effective communication with employees on leave to facilitate a smooth and timely return to work; advise managers and employees on the interaction of leave laws with paid time off, and disability benefits. Serves as the subject matter expert for Federal and State leave programs under the general direction and guidance of HR leadership. Have a thorough understanding of state-paid family leave laws and their interplay with company benefits. Oversees the return-to-work process for employees returning from extended FMLA, worker's compensation, or other leaves. Facilitate other leave requests, which may include parental leaves , and accommodation requests under the ADA. Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices. Serve as the HR representative to Suffolk's Third-Party Administrator for Accommodations under the ADA. Facilitate and lead the Interactive Process between the University and Employees for accommodation requests under the ADA. Maintains confidentiality of sensitive information Oversee and manage all aspects of Workers Compensation. Work closely with claims adjusters and supervisors to ensure compliance with all applicable Federal/State/Local laws and company policy. W ork closely with claims adjusters on closing claims in a timely manner. Assist with Workers Compensation annual audits. Benefits & Wellness Maintain employee intranet benefit content and update as needed. Assist with Open Enrollment communications, presentations, auditing, etc. Assist with annual benefit-related audits and HRIS system testing as needed. S upport the Manager of Benefits on projects and initiatives as required. Requirements/ Qualifications : Bachelor's degree in Human Resources or related field or equivalent experience. 2-3 years previous Direct Leave and Benefits experience. E xperience with multi-state benefits, specifically in states with paid family leave laws preferred . Experience handling a high volume of leave cases . E x perience with complex leave and ADA cases preferred . Excellent time management skills and ability to manage conflicting deadlines. A general understanding of payroll and accounting functions, specifically related to their interaction with Benefits. Proven relationship management skills to effectively partner with employees at all levels of the organization. PI1dd19caba4fe-9625
Mar 28, 2024
Full time
At Suffolk University we are driven by the power of education, inclusion, and engagement to change lives and positively impact communities. Committed to excellence, we provide students with experiential and transformational learning opportunities that begin in the center of Boston, reach across the globe, and lead to extraordinary outcomes for our graduates. Suffolk University draws its energy from the vibrant urban heart of Boston, with its spectrum of cultures, customs, values, and expression, and from the rest of the world, in the places our students and faculty call home. It's the ideal foundation upon which to build a truly diverse university community. Reporting to the Director of Total Rewards, the Leave s, Accommodation s & Benefits Specialist will have a strong knowledge of leave administration policies and a proven track record of managing employee absences and accommodations . The Leaves, Accommodations & Benefits Specialist serves as the subject matter expert and is often the first point of contact for employees who are requesting a leave from work or accommodation and serves as a liaison between the employees, their supervisors , and the HR Business Partners who provide support for specified departments . Additionally, this role works closely with our Benefits team supporting the Benefits Manager in the day-to-day administration, annual open enrollment, and strategic initiatives related to the University benefit and wellness programs. A hybrid schedule is available for this position. Leave & Accommodation Serve as the initial contact for employee leave requests, accommodation requests, and worker's compensation claims. Work with Suffolk's third-party leave administer on the full life cycle of the leave request including employees' initial notice of the need for leave and return to work Maintain effective communication with employees on leave to facilitate a smooth and timely return to work; advise managers and employees on the interaction of leave laws with paid time off, and disability benefits. Serves as the subject matter expert for Federal and State leave programs under the general direction and guidance of HR leadership. Have a thorough understanding of state-paid family leave laws and their interplay with company benefits. Oversees the return-to-work process for employees returning from extended FMLA, worker's compensation, or other leaves. Facilitate other leave requests, which may include parental leaves , and accommodation requests under the ADA. Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices. Serve as the HR representative to Suffolk's Third-Party Administrator for Accommodations under the ADA. Facilitate and lead the Interactive Process between the University and Employees for accommodation requests under the ADA. Maintains confidentiality of sensitive information Oversee and manage all aspects of Workers Compensation. Work closely with claims adjusters and supervisors to ensure compliance with all applicable Federal/State/Local laws and company policy. W ork closely with claims adjusters on closing claims in a timely manner. Assist with Workers Compensation annual audits. Benefits & Wellness Maintain employee intranet benefit content and update as needed. Assist with Open Enrollment communications, presentations, auditing, etc. Assist with annual benefit-related audits and HRIS system testing as needed. S upport the Manager of Benefits on projects and initiatives as required. Requirements/ Qualifications : Bachelor's degree in Human Resources or related field or equivalent experience. 2-3 years previous Direct Leave and Benefits experience. E xperience with multi-state benefits, specifically in states with paid family leave laws preferred . Experience handling a high volume of leave cases . E x perience with complex leave and ADA cases preferred . Excellent time management skills and ability to manage conflicting deadlines. A general understanding of payroll and accounting functions, specifically related to their interaction with Benefits. Proven relationship management skills to effectively partner with employees at all levels of the organization. PI1dd19caba4fe-9625
221 days/year 8 hours/day Salary Range: $50,000 - $65,000/year Overview: The Site Supervisor will assist the Coordinator of Food Services in directing the total food service program to ensure an atmosphere of efficiency, cleanliness, and friendliness in which students are served nutritious and attractive meals. Assists in administering the K-12 nutrition services programs. Primary areas of responsibility include: assisting with the evaluation of cafeteria operations for efficiency and effectiveness; providing technical support to cafeteria operations; ensuring department compliance with federal, state and local guidelines; assisting with interpretation of federal, state and local regulations for all child nutrition programs; providing nutrition expertise for internal and external stakeholders; assisting Coordinator of Food Services with all aspects of cafeteria and catering operations. Key Responsibilities: Coordinates the training and orientation of new substitutes in the food service department. Arranges for substitutes as needed. Visits lunchrooms daily as assigned, checking that high standards of health and safety are maintained. Assists with ensuring that all equipment assigned to and used by the lunch program is safe and operational. Assists with administering policies and guidelines. Prepares financial reports, federal and state reports, district reports, and other such correspondences and records as may be necessary or required. Understands and is able to use the point-of-sale system. Is able to use computer networks and make use of email and other computer software. Assists with all absence reporting in Aesop and payroll processing in VeriTime. Processes orders and requisitions as assigned. Assists with parent communication. Assists with annual audits as required. Facilitates varied scheduling needs for the food services department. Inputs and maintains purchased inventories and summaries. Responds to phone calls and resolve issues - kitchens, vendors, repairs, or staff related. Performs evaluations as assigned. Plans menus in compliance with federal and state nutrition guidelines monthly. Incorporates promotions and celebrations. Monitors kitchen operations as assigned. Assists in conducting site visits to kitchens to ensure compliance with menus and recipes. Monitors health inspections and provides corrective action when necessary. Communicates issues to the Coordinator of Food Services. Research staff and parent/guardian questions for resolution. Assists in processing applications and providing notices for free/reduced lunch eligibility. Assists with the coordination and operations of concessions. Assists with catering event preparation and facilitation. Processes information for accurate and timely billing. Attends seminars, conferences, food shows, training. Operates the department in the absence of the Coordinator of Food Services. Performs other duties as assigned. Key Qualifications: Bachelor's degree or higher, or equivalent educational experience, with academic major in food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field; OR Bachelor's degree or higher in any academic major and a State recognized certificate for food service directors, OR Bachelor's degree or higher in any academic major and at least two years of relevant nutrition programs experience; OR Associate's degree, or equivalent educational experience, with academic major or concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field and at least two years of relevant school nutrition programs experience. ServSafe Certified through the National Restaurant Association and accreditation by the American National Standards Institute conference for Food Protection or the ability to demonstrate capacity to learn and obtain during first year of employment preferred. Experience with computer software for menu planning and nutritional analysis preferred. Evidence of specific training in governmental regulations related to food service and nutrition or the ability to demonstrate capacity to learn during the first six months of employment required. Knowledge, Skills and Abilities (KSA): Knowledge of commercial food service operations Knowledge of federal and state child nutrition programs regulations: National School Lunch, School Breakfast, Fresh Fruit and Vegetable Program, After School Snack, Farm to School, etc. Knowledge of governmental regulations related to food service and nutrition. Knowledge of standard sanitation procedures for food production and food service operations. Ability to review, evaluate and improve cafeteria operations. Ability to effectively administer school nutrition programs. Excellent oral and written communication, human relations, and technological skills. Ability to work with basic mathematical and computational concepts. Demonstrates enthusiasm and a sincere desire to ensure the safety of all. Is able to accept constructive criticism or feedback. Demonstrates professional tact and diplomacy with administrators, staff, teachers, students, parents, and the diverse community. Is conscientious and assumes responsibility for individual performance. Anticipates problems and unforeseen events and deals with them in an appropriate manner. Demonstrates an ability to make proper decisions when required. Demonstrates loyalty to the administrative team and district. Participates in appropriate professional organizations and activities. Maintains a calm attitude and sense of control at all times. Maintains a high level of ethical behavior and confidentiality of information. Possesses the ability to be flexible and adaptable to changing needs. Physical Demands & Work Environment: PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is mostly indoors in a climate-controlled office or building. While performing the duties of this job, the employee is frequently required to walk and stand. Occasionally the employee will sit and/or run. The employee will frequently bend or twist at the trunk while performing the duties of this job. The employee will frequently squat, stoop, kneel, reach above the head, reach forward and repeat the same hand motion many times while performing the duties of the job. The employee may routinely lift and move objects weighing 25-30 pounds. The employee must also have the ability to work in an environment, including extreme variations in temperatures and to operate varied technologies and commercial office equipment. The specific vision requirements of the job include good depth perception and occasionally being able to see objects/persons at a distance. The employee frequently is required to hear conversation in quiet, as well as a noisy environment and be able to tell where a sound is coming from while performing the duties of the job. The employee must be able to communicate to the team to give directions. The Board of Education does not discriminate on the basis of race, color, national origin, sex (including sexual orientation and transgender identity), disability, age, religion, military status ancestry, genetic information (collectively, "Protected Classes"), or any other legally protected category, in its programs and activities, including employment opportunities.
Mar 23, 2024
Full time
221 days/year 8 hours/day Salary Range: $50,000 - $65,000/year Overview: The Site Supervisor will assist the Coordinator of Food Services in directing the total food service program to ensure an atmosphere of efficiency, cleanliness, and friendliness in which students are served nutritious and attractive meals. Assists in administering the K-12 nutrition services programs. Primary areas of responsibility include: assisting with the evaluation of cafeteria operations for efficiency and effectiveness; providing technical support to cafeteria operations; ensuring department compliance with federal, state and local guidelines; assisting with interpretation of federal, state and local regulations for all child nutrition programs; providing nutrition expertise for internal and external stakeholders; assisting Coordinator of Food Services with all aspects of cafeteria and catering operations. Key Responsibilities: Coordinates the training and orientation of new substitutes in the food service department. Arranges for substitutes as needed. Visits lunchrooms daily as assigned, checking that high standards of health and safety are maintained. Assists with ensuring that all equipment assigned to and used by the lunch program is safe and operational. Assists with administering policies and guidelines. Prepares financial reports, federal and state reports, district reports, and other such correspondences and records as may be necessary or required. Understands and is able to use the point-of-sale system. Is able to use computer networks and make use of email and other computer software. Assists with all absence reporting in Aesop and payroll processing in VeriTime. Processes orders and requisitions as assigned. Assists with parent communication. Assists with annual audits as required. Facilitates varied scheduling needs for the food services department. Inputs and maintains purchased inventories and summaries. Responds to phone calls and resolve issues - kitchens, vendors, repairs, or staff related. Performs evaluations as assigned. Plans menus in compliance with federal and state nutrition guidelines monthly. Incorporates promotions and celebrations. Monitors kitchen operations as assigned. Assists in conducting site visits to kitchens to ensure compliance with menus and recipes. Monitors health inspections and provides corrective action when necessary. Communicates issues to the Coordinator of Food Services. Research staff and parent/guardian questions for resolution. Assists in processing applications and providing notices for free/reduced lunch eligibility. Assists with the coordination and operations of concessions. Assists with catering event preparation and facilitation. Processes information for accurate and timely billing. Attends seminars, conferences, food shows, training. Operates the department in the absence of the Coordinator of Food Services. Performs other duties as assigned. Key Qualifications: Bachelor's degree or higher, or equivalent educational experience, with academic major in food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field; OR Bachelor's degree or higher in any academic major and a State recognized certificate for food service directors, OR Bachelor's degree or higher in any academic major and at least two years of relevant nutrition programs experience; OR Associate's degree, or equivalent educational experience, with academic major or concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field and at least two years of relevant school nutrition programs experience. ServSafe Certified through the National Restaurant Association and accreditation by the American National Standards Institute conference for Food Protection or the ability to demonstrate capacity to learn and obtain during first year of employment preferred. Experience with computer software for menu planning and nutritional analysis preferred. Evidence of specific training in governmental regulations related to food service and nutrition or the ability to demonstrate capacity to learn during the first six months of employment required. Knowledge, Skills and Abilities (KSA): Knowledge of commercial food service operations Knowledge of federal and state child nutrition programs regulations: National School Lunch, School Breakfast, Fresh Fruit and Vegetable Program, After School Snack, Farm to School, etc. Knowledge of governmental regulations related to food service and nutrition. Knowledge of standard sanitation procedures for food production and food service operations. Ability to review, evaluate and improve cafeteria operations. Ability to effectively administer school nutrition programs. Excellent oral and written communication, human relations, and technological skills. Ability to work with basic mathematical and computational concepts. Demonstrates enthusiasm and a sincere desire to ensure the safety of all. Is able to accept constructive criticism or feedback. Demonstrates professional tact and diplomacy with administrators, staff, teachers, students, parents, and the diverse community. Is conscientious and assumes responsibility for individual performance. Anticipates problems and unforeseen events and deals with them in an appropriate manner. Demonstrates an ability to make proper decisions when required. Demonstrates loyalty to the administrative team and district. Participates in appropriate professional organizations and activities. Maintains a calm attitude and sense of control at all times. Maintains a high level of ethical behavior and confidentiality of information. Possesses the ability to be flexible and adaptable to changing needs. Physical Demands & Work Environment: PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is mostly indoors in a climate-controlled office or building. While performing the duties of this job, the employee is frequently required to walk and stand. Occasionally the employee will sit and/or run. The employee will frequently bend or twist at the trunk while performing the duties of this job. The employee will frequently squat, stoop, kneel, reach above the head, reach forward and repeat the same hand motion many times while performing the duties of the job. The employee may routinely lift and move objects weighing 25-30 pounds. The employee must also have the ability to work in an environment, including extreme variations in temperatures and to operate varied technologies and commercial office equipment. The specific vision requirements of the job include good depth perception and occasionally being able to see objects/persons at a distance. The employee frequently is required to hear conversation in quiet, as well as a noisy environment and be able to tell where a sound is coming from while performing the duties of the job. The employee must be able to communicate to the team to give directions. The Board of Education does not discriminate on the basis of race, color, national origin, sex (including sexual orientation and transgender identity), disability, age, religion, military status ancestry, genetic information (collectively, "Protected Classes"), or any other legally protected category, in its programs and activities, including employment opportunities.
BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. Senior Benefits Specialist What You'll Do Benefits Responsibilities: Lead Administer for global benefit programs including medical, dental, vision, life insurance, spending accounts, commuter benefits, retirement plans, voluntary & supplemental offerings, wellness programs, and COBRA Partner with HRIS and Payroll to coordinate annual Open Enrollment process, including Workday system setup, testing, execution, and coordination of data to providers Performs complex analysis of data to support benefits compliance requirements, including, but not limited to, 401(k) annual audit, Non-Discrimination Testing, 401(k) funding, benefits billing Ensure compliance with all applicable federal and state laws, including but not limited to ACA, ERISA, HIPAA, FMLA, ADA, OSHA, etc. Maintain benefits portal on Company's intranet site, ensuring employees have access to the latest benefits information Provide exceptional customer service to employees while building strong business relationships Assists Benefits Manager in the planning of Company benefit events, benefit plan design, and communications Assist with leave of absence administration; work with third-party administrator ensuring that leaves and disability programs are being administered timely, accurately and in accordance with leave documentation; support Workday absence and leave configuration Who You Are 5+ years benefits & retirement experience ideally in a global/multi-location experience preferred Prior experience with benefit management and time off administration in Workday required Must be analytical and self-motivated with a strong sense of confidentiality Proficient in Microsoft Excel; ability to synthesize data and develop insights Strong organizational skills and ability to manage competing priorities Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions Can accomplish results and desired outcomes through formal and informal corporate structures Exceptional relationship skills Global Benefits administration, design, and strategy experience a plus Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Targeted salary range $70,597-$119,393 USD Diversity, Equity & Inclusion at BigCommerce Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team. Learn more about the BigCommerce team, culture and benefits at .
Mar 19, 2024
Full time
BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. Senior Benefits Specialist What You'll Do Benefits Responsibilities: Lead Administer for global benefit programs including medical, dental, vision, life insurance, spending accounts, commuter benefits, retirement plans, voluntary & supplemental offerings, wellness programs, and COBRA Partner with HRIS and Payroll to coordinate annual Open Enrollment process, including Workday system setup, testing, execution, and coordination of data to providers Performs complex analysis of data to support benefits compliance requirements, including, but not limited to, 401(k) annual audit, Non-Discrimination Testing, 401(k) funding, benefits billing Ensure compliance with all applicable federal and state laws, including but not limited to ACA, ERISA, HIPAA, FMLA, ADA, OSHA, etc. Maintain benefits portal on Company's intranet site, ensuring employees have access to the latest benefits information Provide exceptional customer service to employees while building strong business relationships Assists Benefits Manager in the planning of Company benefit events, benefit plan design, and communications Assist with leave of absence administration; work with third-party administrator ensuring that leaves and disability programs are being administered timely, accurately and in accordance with leave documentation; support Workday absence and leave configuration Who You Are 5+ years benefits & retirement experience ideally in a global/multi-location experience preferred Prior experience with benefit management and time off administration in Workday required Must be analytical and self-motivated with a strong sense of confidentiality Proficient in Microsoft Excel; ability to synthesize data and develop insights Strong organizational skills and ability to manage competing priorities Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions Can accomplish results and desired outcomes through formal and informal corporate structures Exceptional relationship skills Global Benefits administration, design, and strategy experience a plus Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Targeted salary range $70,597-$119,393 USD Diversity, Equity & Inclusion at BigCommerce Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team. Learn more about the BigCommerce team, culture and benefits at .