Job Summary The Server Assistant is responsible for running food to tables and presenting the dish with knowledge and professionalism. Assisting the chef de pass on duty, server, and management team in achieving the highest possible levels of efficiency and profitability. II. Essential Job Functions Job Activities Customer Service Runs food to the correct tables with the correct announcement. Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cuts any meat tableside if needed. Makes meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention, if they are not present, assist them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Keeps pass area with maximum efficiency and cleanliness. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the chef de pass and management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Apr 22, 2024
Full time
Job Summary The Server Assistant is responsible for running food to tables and presenting the dish with knowledge and professionalism. Assisting the chef de pass on duty, server, and management team in achieving the highest possible levels of efficiency and profitability. II. Essential Job Functions Job Activities Customer Service Runs food to the correct tables with the correct announcement. Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cuts any meat tableside if needed. Makes meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention, if they are not present, assist them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Keeps pass area with maximum efficiency and cleanliness. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the chef de pass and management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Job Summary The Server is responsible for supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. Establishing and maintaining good working relationships amongst the restaurant and the kitchen team. II. Essential Job Functions Job Activities Customer Service Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Controls section during service, taking orders and issuing bills. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cut any meat tableside if needed. Make meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present and assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and is responsible for controlling costs. Is motivated and committed to your personal development , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable , responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains a high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. To always work as a team player and be prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Apr 22, 2024
Full time
Job Summary The Server is responsible for supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. Establishing and maintaining good working relationships amongst the restaurant and the kitchen team. II. Essential Job Functions Job Activities Customer Service Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Controls section during service, taking orders and issuing bills. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cut any meat tableside if needed. Make meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present and assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and is responsible for controlling costs. Is motivated and committed to your personal development , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable , responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains a high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. To always work as a team player and be prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Job Summary The Server Assistant is responsible for running food to tables and presenting the dish with knowledge and professionalism. Assisting the chef de pass on duty, server, and management team in achieving the highest possible levels of efficiency and profitability. II. Essential Job Functions Job Activities Customer Service Runs food to the correct tables with the correct announcement. Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cuts any meat tableside if needed. Makes meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention, if they are not present, assist them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Keeps pass area with maximum efficiency and cleanliness. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the chef de pass and management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Apr 22, 2024
Full time
Job Summary The Server Assistant is responsible for running food to tables and presenting the dish with knowledge and professionalism. Assisting the chef de pass on duty, server, and management team in achieving the highest possible levels of efficiency and profitability. II. Essential Job Functions Job Activities Customer Service Runs food to the correct tables with the correct announcement. Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cuts any meat tableside if needed. Makes meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention, if they are not present, assist them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Keeps pass area with maximum efficiency and cleanliness. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the chef de pass and management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
$18.00 per hour + tips Job Summary The Server is responsible for supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. Establishing and maintaining good working relationships amongst the restaurant and the kitchen team. II. Essential Job Functions Job Activities Customer Service Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Controls section during service, taking orders and issuing bills. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cut any meat tableside if needed. Make meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present and assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and is responsible for controlling costs. Is motivated and committed to your personal development , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable , responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains a high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. To always work as a team player and be prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Apr 14, 2024
Full time
$18.00 per hour + tips Job Summary The Server is responsible for supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. Establishing and maintaining good working relationships amongst the restaurant and the kitchen team. II. Essential Job Functions Job Activities Customer Service Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Controls section during service, taking orders and issuing bills. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cut any meat tableside if needed. Make meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present and assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and is responsible for controlling costs. Is motivated and committed to your personal development , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable , responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains a high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. To always work as a team player and be prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Pay: $20.86 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time
Apr 24, 2024
Full time
Pay: $20.86 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time
Job Summary The Bar Shift Leader is a trusted, respected, and engaged key staff member that represents our values and has a positive impact on the bar and restaurant team. The Shift Leader is responsible for maintaining a frontline service position as part of the tip pool while also setting the pace and holding responsibility to improve the participation and engagement of the bar team in addition to or in the absence of the Bar Manager. This includes holding standards, resolving conflicts, owning guest turnarounds, positive communication, exemplifying our service standards, maintaining organization, monitoring side work, and bringing closure to shifts. This position is focused on improving communication, pushing the bar staff to embrace new expectations of bar communication log, opening / closing duties, cleaning projects, perishable bar prep, and creating a better overall team effort to maintain the operating function of the bar. The goal is a bar system that cleans, organizes, preps, and communicates well as it operates. The Shift Leader assists the Bar Manager in specific operational duties before, during, and after the shift. Responsibilities QUALIFICATIONS AND JOB RESPONSIBILITIES: High School diploma, or equivalent is required. Three to six months related experience; or equivalent combination of training and experience; supervisory experience desired. Must be Tips Certified (Responsible Alcohol Serving) and hold a food sanitation license. Set example for shift notes / logbook use for bar staff Set example for monitoring and proactive communication for perishable prep and supplies Set example for better participation in prep / par levels of perishable prep, garnish, mixers, etc Set example for open / close / daily / periodic cleaning checklists Collaboration on cocktail swaps, recipes, bartender, and staff training for swaps Cocktail well drainage system cleaning & maintenance Draft beer system line cleaning & maintenance collaboration with MOD Draft system faucets / coupler deep clean and disinfection Partner with Bar Manager on bulk prep of garnishes, syrups, mixes, tinctures Participate in new bartender training as directed by Bar manager Participation in new server training as directed by GM and Bar Manager Participate in ongoing beverage knowledge, updates, and counts for Compass Meeting Assist with Liquor pick-up / stocking Additional Compensation Additional $2 per hour for all bar or server shifts while in the tip pool Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner. Presents menu answers questions and take beverage orders. Computes bill and accepts payment; tracks sales receipts. Inventories beverage supplies and equipment weekly and order supplies as needed. Ensures all temp logs and waste logs are maintained daily. Ensures tips are reported properly for tax processing. Supervises bistro staff including training new hires creating schedules monitoring and communicating with staff Other duties as assigned. Property Details Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area's many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 23, 2024
Full time
Job Summary The Bar Shift Leader is a trusted, respected, and engaged key staff member that represents our values and has a positive impact on the bar and restaurant team. The Shift Leader is responsible for maintaining a frontline service position as part of the tip pool while also setting the pace and holding responsibility to improve the participation and engagement of the bar team in addition to or in the absence of the Bar Manager. This includes holding standards, resolving conflicts, owning guest turnarounds, positive communication, exemplifying our service standards, maintaining organization, monitoring side work, and bringing closure to shifts. This position is focused on improving communication, pushing the bar staff to embrace new expectations of bar communication log, opening / closing duties, cleaning projects, perishable bar prep, and creating a better overall team effort to maintain the operating function of the bar. The goal is a bar system that cleans, organizes, preps, and communicates well as it operates. The Shift Leader assists the Bar Manager in specific operational duties before, during, and after the shift. Responsibilities QUALIFICATIONS AND JOB RESPONSIBILITIES: High School diploma, or equivalent is required. Three to six months related experience; or equivalent combination of training and experience; supervisory experience desired. Must be Tips Certified (Responsible Alcohol Serving) and hold a food sanitation license. Set example for shift notes / logbook use for bar staff Set example for monitoring and proactive communication for perishable prep and supplies Set example for better participation in prep / par levels of perishable prep, garnish, mixers, etc Set example for open / close / daily / periodic cleaning checklists Collaboration on cocktail swaps, recipes, bartender, and staff training for swaps Cocktail well drainage system cleaning & maintenance Draft beer system line cleaning & maintenance collaboration with MOD Draft system faucets / coupler deep clean and disinfection Partner with Bar Manager on bulk prep of garnishes, syrups, mixes, tinctures Participate in new bartender training as directed by Bar manager Participation in new server training as directed by GM and Bar Manager Participate in ongoing beverage knowledge, updates, and counts for Compass Meeting Assist with Liquor pick-up / stocking Additional Compensation Additional $2 per hour for all bar or server shifts while in the tip pool Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner. Presents menu answers questions and take beverage orders. Computes bill and accepts payment; tracks sales receipts. Inventories beverage supplies and equipment weekly and order supplies as needed. Ensures all temp logs and waste logs are maintained daily. Ensures tips are reported properly for tax processing. Supervises bistro staff including training new hires creating schedules monitoring and communicating with staff Other duties as assigned. Property Details Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area's many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan