Overview The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship. Responsibilities Be a business leader through demonstration of professionalism and integrity. Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly. Effectively direct, train and manage location staff including training and development in a luxury environment. Drive and maintain top level service standards for the upscale nature of a luxury hotel. Perform financial management: maintain strict revenue control and manage profit & loss statement for location. Oversee payroll, staffing, Hours/OT and budget proactively. Understand and support key performance indicators for VPNE. Handle all team member relations issues in-house, using the People/HR as a resource when appropriate. Communicate with the People/HR team to understand and uphold processes and procedures. Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager. Ensure safety and risk prevention. Mentor team members through ongoing coaching and training and foster a promotion from within culture Lead a positive and supportive culture to encourage growth opportunities for team members Enforce VPNE policies across all locations Qualifications Educational Requirements: Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match Years of Experience: 5+ years' progressive responsibility with proven leadership experience. Hotel experience required, luxury hotel, 5 diamond/star rating experience preferred 2+ years of account management 2+ years of client retention and relationship building Experience working directly with clients and maintaining accounts Strong organizational and training skills Ability to read, write and verbally communicate in English Be at least 18 years of age. Possesses a valid Driver's License in state of residency. Be able to pass a criminal background check and RMV check when overseeing a valet operation. Possess organization skills. Availability to work a flexible schedule including nights, weekends, and holidays. Language Skills: Proficient in English both verbally and written. Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware. Benefits: Paid weekly Medical, Dental, Vision 401K with a match Education Reimbursement Growth & Promotion Opportunities Discount programs Short-term disability Accident insurance Life insurance VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
Mar 26, 2024
Full time
Overview The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship. Responsibilities Be a business leader through demonstration of professionalism and integrity. Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly. Effectively direct, train and manage location staff including training and development in a luxury environment. Drive and maintain top level service standards for the upscale nature of a luxury hotel. Perform financial management: maintain strict revenue control and manage profit & loss statement for location. Oversee payroll, staffing, Hours/OT and budget proactively. Understand and support key performance indicators for VPNE. Handle all team member relations issues in-house, using the People/HR as a resource when appropriate. Communicate with the People/HR team to understand and uphold processes and procedures. Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager. Ensure safety and risk prevention. Mentor team members through ongoing coaching and training and foster a promotion from within culture Lead a positive and supportive culture to encourage growth opportunities for team members Enforce VPNE policies across all locations Qualifications Educational Requirements: Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match Years of Experience: 5+ years' progressive responsibility with proven leadership experience. Hotel experience required, luxury hotel, 5 diamond/star rating experience preferred 2+ years of account management 2+ years of client retention and relationship building Experience working directly with clients and maintaining accounts Strong organizational and training skills Ability to read, write and verbally communicate in English Be at least 18 years of age. Possesses a valid Driver's License in state of residency. Be able to pass a criminal background check and RMV check when overseeing a valet operation. Possess organization skills. Availability to work a flexible schedule including nights, weekends, and holidays. Language Skills: Proficient in English both verbally and written. Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware. Benefits: Paid weekly Medical, Dental, Vision 401K with a match Education Reimbursement Growth & Promotion Opportunities Discount programs Short-term disability Accident insurance Life insurance VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
Vending Services Operations Manager AVI Foodsystems Inc Fort Wayne, IN (Onsite) Full-Time Apply Now () Job Details AVI Foodsystems is looking for an energetic and optimistic leader to fill the role ofOperations Manager. Founded in 1960,AVI Foodsystemshas evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Assist in the training and development of team members Lead and assist on projects assigned by the Branch Manager Operate and maintain company-owned vehicle in a safe manner; to be used for the purpose of traveling to accounts Maintain positive customer relations by visiting accounts Recognize needs for equipment upgrades and schedule installations of new vending machines Support company programs and branch goals Monitor inventory percentages, direct labor costs, waste percentages, inventory levels and consumption Address customer inquiries/complaints within 24 hours Perform other duties as required Get job alerts by email.Sign up now!Join Our Talent Network! Job Snapshot Employee Type Full-Time Location Fort Wayne, IN (Onsite) Job Type Hospitality - Hotel, Restaurant - Food Service, Customer Service Experience Not Specified Date Posted 03/13/2024
Mar 24, 2024
Full time
Vending Services Operations Manager AVI Foodsystems Inc Fort Wayne, IN (Onsite) Full-Time Apply Now () Job Details AVI Foodsystems is looking for an energetic and optimistic leader to fill the role ofOperations Manager. Founded in 1960,AVI Foodsystemshas evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Assist in the training and development of team members Lead and assist on projects assigned by the Branch Manager Operate and maintain company-owned vehicle in a safe manner; to be used for the purpose of traveling to accounts Maintain positive customer relations by visiting accounts Recognize needs for equipment upgrades and schedule installations of new vending machines Support company programs and branch goals Monitor inventory percentages, direct labor costs, waste percentages, inventory levels and consumption Address customer inquiries/complaints within 24 hours Perform other duties as required Get job alerts by email.Sign up now!Join Our Talent Network! Job Snapshot Employee Type Full-Time Location Fort Wayne, IN (Onsite) Job Type Hospitality - Hotel, Restaurant - Food Service, Customer Service Experience Not Specified Date Posted 03/13/2024
Job Details Job Location BlueWater Resort and Casino - Parker, AZ Position Type Full Time Job Shift Any Description SUMMARY: The Kitchen Operations Manager will oversee the kitchen by actively supervising, coaching, counseling, directing, training and mentoring employees in meeting company quality standards. The Kitchen Operations Manager will manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment within the kitchen area. ESSENTIAL DUTIES & RESPONSIBILITIES: Performs all functions in accordance with applicable Tribal, gaming regulations, Federal, State, Health and Safety Regulations, BlueWater Resort & Casino policies and procedures and internal controls. Oversite of the cleaning and sanitizing F&B back of house areas to create a safe and sanitary environment for internal and external guests. Provide leadership and support to management and direct reports within the Food and Beverage Department. Schedule and coordinates the work of chefs, cooks and other kitchen employees to assure that food preparation is economical and technically correct and within budgeted labor cost goals. Approve the requisition of products and other necessary food supplies. Ensure that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times. Establish controls to minimize food and supply waste and theft. Safeguard all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles. Responsible for upholding BlueWater Resort & Casino integrity and standards for quality and service: establish and ensure completion of operational priorities. Reviews weekly, monthly and quarterly financial statements with Director Implement effective controls for food, beverage and labor costs among all departments. Oversees inventory of food products and coordinates product ordering for all kitchen and food production areas. Achieve and exceed financial, guest service, and associate metrics goals. Maintains a current knowledge of menu items, products, current styles and trends in the food service area. Identify and assist in resolution of operational deficiencies, deviations and variances to standards Assist with menu engineering, procurement efficiencies, sales enhancements, productivity improvement and concept reinvention. Ensure departments develop and implement schedules for the operation of all restaurants and bars to achieve ultimate products and services with a profitable result. Oversees training of new team members to help them understand and excel in their position by continuously evaluating performance and encourages improvement of all food service team members. Oversee departmental training, mentoring and coach programs to develop well-trained kitchen team members. Ensure quality standards and service are maintained. Ensures that kitchen equipment is operated safely and with reasonable care. Creates menus for Buffets and EDR including daily/nightly specials, buffets that are attractive to guests in conjunction with the Director. Ensures food items are appealing, tasty and served fresh. Provides assistance and instruction to team members and makes routine hiring decisions for back of house food service. Communicates daily with management, other department heads and team members to ensure proper operating procedures are in compliance. Attends, and satisfactorily completes all required training as assigned and required. Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance. Abide by Guest Service Agreement for BlueWater Resort & Casino. Abide by F & B department policies and procedures. Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures. All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency. Qualifications KNOWLEDGE, SKILLS & ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures. Working knowledge of inventory control systems and Agilysys, preferred. Extensive knowledge of food service equipment. Exceptional attention to detail and organizational skills. Ability to communicate with team members, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to communicate, read, and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Ability and full understanding to calculate advanced math functions dealing with P&L statements, financial statements and POS cash/credit transactions, cash reconciliation and product inventory. Ability to handle cash accurately and responsibly. QUALIFICATIONS & REQUIREMENTS: BA or BS with culinary major, or degree from nationally recognized culinary school. Minimum 10 years management experience in restaurant, multi-outlet experience. Preferably in a hotel environment. Nationally recognized, advanced food service sanitation training course certification. Must have excellent people management skills, the ability to manage multiple venues. Must acquire and maintain a valid C.R.I.T Environmental Health Food Handlers Card, ServSafe Certification, as well as any other required trainings from compliance. Valid Driver's License. Must obtain and maintain a valid gaming license from the Tribal Gaming Agency prior to beginning work and must renew annually. Must be able to adhere to all BlueWater Resort & Casino and CDC guidelines in regards to the wearing of PPE (including but not limited to a mask and gloves). Must attend in-house comprehensive cleaning and disinfecting training on COVID-19 and other infectious diseases. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is regularly required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or moves up to 30 pounds and push, pull, or drags up to 100 lbs. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: Indoor environment. This position regularly works indoors but may work outdoors in cold and/or extreme heat. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Will have contact with employees, external agencies and the public. The employee is occasionally exposed to fumes or airborne practices, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate. Flashing lights from slot machines and band lighting. ACCESSIBILITY: Restricted Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.
Mar 21, 2024
Full time
Job Details Job Location BlueWater Resort and Casino - Parker, AZ Position Type Full Time Job Shift Any Description SUMMARY: The Kitchen Operations Manager will oversee the kitchen by actively supervising, coaching, counseling, directing, training and mentoring employees in meeting company quality standards. The Kitchen Operations Manager will manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment within the kitchen area. ESSENTIAL DUTIES & RESPONSIBILITIES: Performs all functions in accordance with applicable Tribal, gaming regulations, Federal, State, Health and Safety Regulations, BlueWater Resort & Casino policies and procedures and internal controls. Oversite of the cleaning and sanitizing F&B back of house areas to create a safe and sanitary environment for internal and external guests. Provide leadership and support to management and direct reports within the Food and Beverage Department. Schedule and coordinates the work of chefs, cooks and other kitchen employees to assure that food preparation is economical and technically correct and within budgeted labor cost goals. Approve the requisition of products and other necessary food supplies. Ensure that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times. Establish controls to minimize food and supply waste and theft. Safeguard all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles. Responsible for upholding BlueWater Resort & Casino integrity and standards for quality and service: establish and ensure completion of operational priorities. Reviews weekly, monthly and quarterly financial statements with Director Implement effective controls for food, beverage and labor costs among all departments. Oversees inventory of food products and coordinates product ordering for all kitchen and food production areas. Achieve and exceed financial, guest service, and associate metrics goals. Maintains a current knowledge of menu items, products, current styles and trends in the food service area. Identify and assist in resolution of operational deficiencies, deviations and variances to standards Assist with menu engineering, procurement efficiencies, sales enhancements, productivity improvement and concept reinvention. Ensure departments develop and implement schedules for the operation of all restaurants and bars to achieve ultimate products and services with a profitable result. Oversees training of new team members to help them understand and excel in their position by continuously evaluating performance and encourages improvement of all food service team members. Oversee departmental training, mentoring and coach programs to develop well-trained kitchen team members. Ensure quality standards and service are maintained. Ensures that kitchen equipment is operated safely and with reasonable care. Creates menus for Buffets and EDR including daily/nightly specials, buffets that are attractive to guests in conjunction with the Director. Ensures food items are appealing, tasty and served fresh. Provides assistance and instruction to team members and makes routine hiring decisions for back of house food service. Communicates daily with management, other department heads and team members to ensure proper operating procedures are in compliance. Attends, and satisfactorily completes all required training as assigned and required. Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance. Abide by Guest Service Agreement for BlueWater Resort & Casino. Abide by F & B department policies and procedures. Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures. All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency. Qualifications KNOWLEDGE, SKILLS & ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures. Working knowledge of inventory control systems and Agilysys, preferred. Extensive knowledge of food service equipment. Exceptional attention to detail and organizational skills. Ability to communicate with team members, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to communicate, read, and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Ability and full understanding to calculate advanced math functions dealing with P&L statements, financial statements and POS cash/credit transactions, cash reconciliation and product inventory. Ability to handle cash accurately and responsibly. QUALIFICATIONS & REQUIREMENTS: BA or BS with culinary major, or degree from nationally recognized culinary school. Minimum 10 years management experience in restaurant, multi-outlet experience. Preferably in a hotel environment. Nationally recognized, advanced food service sanitation training course certification. Must have excellent people management skills, the ability to manage multiple venues. Must acquire and maintain a valid C.R.I.T Environmental Health Food Handlers Card, ServSafe Certification, as well as any other required trainings from compliance. Valid Driver's License. Must obtain and maintain a valid gaming license from the Tribal Gaming Agency prior to beginning work and must renew annually. Must be able to adhere to all BlueWater Resort & Casino and CDC guidelines in regards to the wearing of PPE (including but not limited to a mask and gloves). Must attend in-house comprehensive cleaning and disinfecting training on COVID-19 and other infectious diseases. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is regularly required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or moves up to 30 pounds and push, pull, or drags up to 100 lbs. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: Indoor environment. This position regularly works indoors but may work outdoors in cold and/or extreme heat. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Will have contact with employees, external agencies and the public. The employee is occasionally exposed to fumes or airborne practices, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate. Flashing lights from slot machines and band lighting. ACCESSIBILITY: Restricted Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.
POSITION SUMMARYThe Casino Operations Manager is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience.RESPONSIBILITIES Responsible to the Director of Gaming Operations for successful performance of assigned duties. Responsible for the supervision and performance of the Slot Attendants. Assists personnel, as necessary, to assure the successful performance of the slot department and the company overall. Maintain a pleasant, friendly and welcoming attitude toward all external and internal guests at all times. Ensure safety and security of all guests and team members. Responsible for customer service, relations and disputes. Manages, processes and programs to effectively control and reduce loss time injuries. Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities. Interview, hire, develop and evaluate department staff. Administer disciplinary action as necessary. Review and manage department's financial data. Review slot activities and promotional status with Director of Gaming Operations. Meet with departmental directors and managers as necessary. Develop, implement and manage processes and procedures to ensure full compliance at all times with Colorado Division of Gaming regulations and internal controls. Have complete knowledge of all casino events and promotional activities. Maintain strict confidentiality relative to financial data and casino policies. Prepare/present various oral and written reports to the Director of Gaming Operations. Achieve performance goals. Other duties as assigned.MISCELLANEOUS Management abilities demonstrated in managing the slot shift properly. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Adherence to state gaming regulations. Willingness to assume overall responsibility relative to the performance of the slot shift. Management of departmental budget and goals. Effective managing of the staff. Accuracy in completing assigned duties, paperwork and reports.QUALIFICATIONS Five to seven years-experience within the slot department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience. Valid Gaming License and TIPs Card. Must obtain/maintain a Colorado Division of Gaming Key License.MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT Office environment, casino environment, high rise hotel. Exposed to bright lights and excessive noise levels. Ability to analyze and interpret departmental needs and results. Ability to solve complex problems. Broad variety of tasks and deadlines requiring an irregular work schedule. Ability to perform assigned duties in an interruptive office. Communicate appropriately with all casino guests, casino departments and fellow team members. Must possess strong interpersonal, written and oral communication skills. Must demonstrate a proven track record of providing outstanding guest service. Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays.The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
Mar 19, 2024
Full time
POSITION SUMMARYThe Casino Operations Manager is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience.RESPONSIBILITIES Responsible to the Director of Gaming Operations for successful performance of assigned duties. Responsible for the supervision and performance of the Slot Attendants. Assists personnel, as necessary, to assure the successful performance of the slot department and the company overall. Maintain a pleasant, friendly and welcoming attitude toward all external and internal guests at all times. Ensure safety and security of all guests and team members. Responsible for customer service, relations and disputes. Manages, processes and programs to effectively control and reduce loss time injuries. Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities. Interview, hire, develop and evaluate department staff. Administer disciplinary action as necessary. Review and manage department's financial data. Review slot activities and promotional status with Director of Gaming Operations. Meet with departmental directors and managers as necessary. Develop, implement and manage processes and procedures to ensure full compliance at all times with Colorado Division of Gaming regulations and internal controls. Have complete knowledge of all casino events and promotional activities. Maintain strict confidentiality relative to financial data and casino policies. Prepare/present various oral and written reports to the Director of Gaming Operations. Achieve performance goals. Other duties as assigned.MISCELLANEOUS Management abilities demonstrated in managing the slot shift properly. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Adherence to state gaming regulations. Willingness to assume overall responsibility relative to the performance of the slot shift. Management of departmental budget and goals. Effective managing of the staff. Accuracy in completing assigned duties, paperwork and reports.QUALIFICATIONS Five to seven years-experience within the slot department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience. Valid Gaming License and TIPs Card. Must obtain/maintain a Colorado Division of Gaming Key License.MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT Office environment, casino environment, high rise hotel. Exposed to bright lights and excessive noise levels. Ability to analyze and interpret departmental needs and results. Ability to solve complex problems. Broad variety of tasks and deadlines requiring an irregular work schedule. Ability to perform assigned duties in an interruptive office. Communicate appropriately with all casino guests, casino departments and fellow team members. Must possess strong interpersonal, written and oral communication skills. Must demonstrate a proven track record of providing outstanding guest service. Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays.The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
Overview The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship. Responsibilities Be a business leader through demonstration of professionalism and integrity. Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly. Effectively direct, train and manage location staff including training and development in a luxury environment. Drive and maintain top level service standards for the upscale nature of a luxury hotel. Perform financial management: maintain strict revenue control and manage profit & loss statement for location. Oversee payroll, staffing, Hours/OT and budget proactively. Understand and support key performance indicators for VPNE. Handle all team member relations issues in-house, using the People/HR as a resource when appropriate. Communicate with the People/HR team to understand and uphold processes and procedures. Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager. Ensure safety and risk prevention. Mentor team members through ongoing coaching and training and foster a promotion from within culture Lead a positive and supportive culture to encourage growth opportunities for team members Enforce VPNE policies across all locations Qualifications Educational Requirements: Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match Years of Experience: 5+ years' progressive responsibility with proven leadership experience. Hotel experience required, luxury hotel, 5 diamond/star rating experience preferred 2+ years of account management 2+ years of client retention and relationship building Experience working directly with clients and maintaining accounts Strong organizational and training skills Ability to read, write and verbally communicate in English Be at least 18 years of age. Possesses a valid Driver's License in state of residency. Be able to pass a criminal background check and RMV check when overseeing a valet operation. Possess organization skills. Availability to work a flexible schedule including nights, weekends, and holidays. Language Skills: Proficient in English both verbally and written. Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware. Benefits: Paid weekly Medical, Dental, Vision 401K with a match Education Reimbursement Growth & Promotion Opportunities Discount programs Short-term disability Accident insurance Life insurance VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
Mar 18, 2024
Full time
Overview The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship. Responsibilities Be a business leader through demonstration of professionalism and integrity. Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly. Effectively direct, train and manage location staff including training and development in a luxury environment. Drive and maintain top level service standards for the upscale nature of a luxury hotel. Perform financial management: maintain strict revenue control and manage profit & loss statement for location. Oversee payroll, staffing, Hours/OT and budget proactively. Understand and support key performance indicators for VPNE. Handle all team member relations issues in-house, using the People/HR as a resource when appropriate. Communicate with the People/HR team to understand and uphold processes and procedures. Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager. Ensure safety and risk prevention. Mentor team members through ongoing coaching and training and foster a promotion from within culture Lead a positive and supportive culture to encourage growth opportunities for team members Enforce VPNE policies across all locations Qualifications Educational Requirements: Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match Years of Experience: 5+ years' progressive responsibility with proven leadership experience. Hotel experience required, luxury hotel, 5 diamond/star rating experience preferred 2+ years of account management 2+ years of client retention and relationship building Experience working directly with clients and maintaining accounts Strong organizational and training skills Ability to read, write and verbally communicate in English Be at least 18 years of age. Possesses a valid Driver's License in state of residency. Be able to pass a criminal background check and RMV check when overseeing a valet operation. Possess organization skills. Availability to work a flexible schedule including nights, weekends, and holidays. Language Skills: Proficient in English both verbally and written. Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware. Benefits: Paid weekly Medical, Dental, Vision 401K with a match Education Reimbursement Growth & Promotion Opportunities Discount programs Short-term disability Accident insurance Life insurance VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 13, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOIN THE SHOW! Aria Resort & Casino is on the lookout for an energetic and vibrant Pool Operations Manager with prior F&B experience to join our team at one of the most iconic pool venues on the Las Vegas Strip. Featuring three distinct pools and unique atmospheres, Aria's pool area is renowned as the ultimate destination. Operating year-round, you'll experience the diverse seasons of Las Vegas firsthand. WHAT WILL YOU DO? Operational Oversight: Monitor food and beverage operations, fiscal budgets, and guest service standards. Execute marketing strategies for short-term and long-term profitability and be accountable for maintaining par levels of supplies, liquor, beer, wine, and equipment. Policy Implementation: Execute policies, operating procedures, training programs, and directives for the beverage staff and ensure adherence to work schedules, rules, and regulations within the department. Team Management: Interview, select, train, supervise, counsel, and coach beverage staff. Drive employee engagement through coaching, training, and development and collaborate with Human Resources on employee relations. Sanitation and Compliance: Maintain the highest standards of health, sanitation, and cleanliness in all Beverage areas and adhere strictly to state liquor regulations, including those related to service restrictions. Product Knowledge: Possess complete knowledge of all available liquor brands, beers, and non-alcoholic selections. Familiarity with characteristics and descriptions of wines and champagnes, glassware, and garnishes and stay informed about bar menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices. Menu Planning and Collaboration: Plan and collaborate with Beverage Director and Executive Chef for seasonal menu changes and work closely with the Nightlife team to strategize and execute seasonal activations. Cross-Functional Support: Support Food & Beverage Operations throughout the property, especially during the Pool off-season. WHAT WILL YOU NEED? Either a bachelor's degree in a related field, or equivalent experience. Two (2) years or more of prior relevant experience. Ability to work varied shifts, including weekends and holidays. WHAT WILL MAKE YOU STAND OUT? Knowledge of all food & beverage products, menu items and equipment used to perform these duties. Working knowledge of Point of Sale (POS) systems and operations. Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs. Strong overall knowledge of food & beverage preparation and presentation. Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts. CERTIFICATIONS, LICENSES, REGISTRATIONS: Non-Gaming Registration Food Handler Card Techniques of Alcohol Management (TAM)
Mar 10, 2024
Full time
JOIN THE SHOW! Aria Resort & Casino is on the lookout for an energetic and vibrant Pool Operations Manager with prior F&B experience to join our team at one of the most iconic pool venues on the Las Vegas Strip. Featuring three distinct pools and unique atmospheres, Aria's pool area is renowned as the ultimate destination. Operating year-round, you'll experience the diverse seasons of Las Vegas firsthand. WHAT WILL YOU DO? Operational Oversight: Monitor food and beverage operations, fiscal budgets, and guest service standards. Execute marketing strategies for short-term and long-term profitability and be accountable for maintaining par levels of supplies, liquor, beer, wine, and equipment. Policy Implementation: Execute policies, operating procedures, training programs, and directives for the beverage staff and ensure adherence to work schedules, rules, and regulations within the department. Team Management: Interview, select, train, supervise, counsel, and coach beverage staff. Drive employee engagement through coaching, training, and development and collaborate with Human Resources on employee relations. Sanitation and Compliance: Maintain the highest standards of health, sanitation, and cleanliness in all Beverage areas and adhere strictly to state liquor regulations, including those related to service restrictions. Product Knowledge: Possess complete knowledge of all available liquor brands, beers, and non-alcoholic selections. Familiarity with characteristics and descriptions of wines and champagnes, glassware, and garnishes and stay informed about bar menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices. Menu Planning and Collaboration: Plan and collaborate with Beverage Director and Executive Chef for seasonal menu changes and work closely with the Nightlife team to strategize and execute seasonal activations. Cross-Functional Support: Support Food & Beverage Operations throughout the property, especially during the Pool off-season. WHAT WILL YOU NEED? Either a bachelor's degree in a related field, or equivalent experience. Two (2) years or more of prior relevant experience. Ability to work varied shifts, including weekends and holidays. WHAT WILL MAKE YOU STAND OUT? Knowledge of all food & beverage products, menu items and equipment used to perform these duties. Working knowledge of Point of Sale (POS) systems and operations. Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs. Strong overall knowledge of food & beverage preparation and presentation. Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts. CERTIFICATIONS, LICENSES, REGISTRATIONS: Non-Gaming Registration Food Handler Card Techniques of Alcohol Management (TAM)
HRI Hospitality
104 Market St, Shreveport, LA, USA
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
Mar 22, 2024
Full time
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
LNGA Consulting
79 N Raymond Ave, Pasadena, CA 91103, USA
Job Title: General Manager Chado Tea Room
Location: Pasadena
Compensation: $67-73k with performance-based bonus structure, partial benefits available.
Company: With their first location opening on West 3rd Street in 1990, Chado Tea Room remains one of the quintessential tea experiences in the Los Angeles area. With dedication, thoughtfulness, and an excellent team, Chado has grown to offer LA four locations all specializing in upscale tea service. With 300 canisters of internationally sourced luxury tea, Chado provides guests with more than a delicious memory, but that of a globally inspired look into the world of tea.
Position Overview: As the General Manager of Chado Tea Room Pasadena, you will be responsible for overseeing all aspects of the restaurant's operations including directional leadership, staff management, ensuring exceptional customer service, maintaining quality standards, and driving profitability. You will have an excellent team and a Director of Operations who will assist you in achieving operational excellence. This is a leadership role that requires strong organizational skills, a passion for the hospitality and tea industry, and the ability to lead a team and unique concept to success.
Key Responsibilities Include (but are not limited to):
Leadership and Team Management:
Provide strong leadership and guidance to the entire team, fostering a positive work environment and ensuring staff morale and motivation.
Oversee the hiring, training, scheduling, and performance management of all staff with quantifiable data and growth plans.
Conduct regular staff meetings to communicate goals, provide feedback, and address any issues or concerns.
Foster a culture of teamwork, collaboration, and continuous improvement.
Operations Management:
Ensure smooth day-to-day operations of the tearoom, including opening and closing procedures, inventory management, and cash handling.
Monitor and maintain quality standards for food preparation, safety and sanitation, presentation, and service, consistently exceeding customer expectations.
Implement and enforce health and safety regulations to create a safe and clean environment for both customers and staff.
Learn and become adept at managing all relevant software programs used within the business.
Ensure equipment maintenance is a priority and address any issues that may arise with diligence and haste.
Oversee event program including sales, scheduling, costing, and execution.
Customer Service:
Lead by example in delivering exceptional customer service, setting the standard for the team.
Respond promptly and professionally to customer feedback, resolving any issues or complaints to ensure customer satisfaction.
Continuously seek opportunities to improve the overall customer experience, striving to exceed guest expectations.
Showcase personable and engaging qualities as a conversationalist and understands the fundamentals of sales within a dining establishment.
Regularly demonstrate patience with the ability to keep calm in the face of distress.
Relies on the ability to multitask and prioritize a variety of tasks and responsibilities.
Financial Management:
Monitor and analyze financial performance indicators, such as sales trends, food and labor costs, and profitability, taking proactive measures to address any deviations from targets.
Implement effective cost-control measures without compromising quality or service.
Collaborate with the leadership team to develop strategies for increasing revenue and driving business growth.
Growth Mindset
Works towards improving and developing professional abilities through dedication and hard work.
View setbacks and challenges as learning opportunities and a chance to enhance their performance.
Show resilience and flexibility through a variety of changes and transitions.
Adherence to Policies and Regulations:
Ensure compliance with all relevant laws, regulations, and company policies.
Qualifications and Skills:
Previous experience of minimum 2 years in a leadership role in the hospitality industry.
Proven leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Strong organizational and multitasking abilities, with exceptional attention to detail.
Excellent communication and interpersonal skills, with the ability to build rapport with both staff and customers.
Sound financial acumen and the ability to analyze and interpret financial data.
Passion for the hospitality and tea industry and a commitment to delivering outstanding service.
Willingness to learn about tea-culture and industry trends with the ability to self educate and retain top tier knowledge.
Knowledge of health and safety regulations and best practices.
Flexibility to work evenings, weekends, and holidays as required.
Essential Functions and Abilities:
This position requires excellent communication skills including verbal and written competencies. The position also requires the ability to read, understand, and interpret general communications and business documents.
This position requires excellent math skills in addition to strong problem solving proficiencies.
Computer skills are required with the specific proficiency of using the internet and business tools like email and Microsoft Word, Excel, and some other software.
This position requires long periods of standing and can often require lifting of heavy supplies or materials.
The job description provided above does not encompass all duties and standards associated with the position. Incumbents will adhere to additional instructions and fulfill any related tasks as assigned by their supervisor, in accordance with company policies and management directives.
Chado Tea Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 06, 2024
Full time
Job Title: General Manager Chado Tea Room
Location: Pasadena
Compensation: $67-73k with performance-based bonus structure, partial benefits available.
Company: With their first location opening on West 3rd Street in 1990, Chado Tea Room remains one of the quintessential tea experiences in the Los Angeles area. With dedication, thoughtfulness, and an excellent team, Chado has grown to offer LA four locations all specializing in upscale tea service. With 300 canisters of internationally sourced luxury tea, Chado provides guests with more than a delicious memory, but that of a globally inspired look into the world of tea.
Position Overview: As the General Manager of Chado Tea Room Pasadena, you will be responsible for overseeing all aspects of the restaurant's operations including directional leadership, staff management, ensuring exceptional customer service, maintaining quality standards, and driving profitability. You will have an excellent team and a Director of Operations who will assist you in achieving operational excellence. This is a leadership role that requires strong organizational skills, a passion for the hospitality and tea industry, and the ability to lead a team and unique concept to success.
Key Responsibilities Include (but are not limited to):
Leadership and Team Management:
Provide strong leadership and guidance to the entire team, fostering a positive work environment and ensuring staff morale and motivation.
Oversee the hiring, training, scheduling, and performance management of all staff with quantifiable data and growth plans.
Conduct regular staff meetings to communicate goals, provide feedback, and address any issues or concerns.
Foster a culture of teamwork, collaboration, and continuous improvement.
Operations Management:
Ensure smooth day-to-day operations of the tearoom, including opening and closing procedures, inventory management, and cash handling.
Monitor and maintain quality standards for food preparation, safety and sanitation, presentation, and service, consistently exceeding customer expectations.
Implement and enforce health and safety regulations to create a safe and clean environment for both customers and staff.
Learn and become adept at managing all relevant software programs used within the business.
Ensure equipment maintenance is a priority and address any issues that may arise with diligence and haste.
Oversee event program including sales, scheduling, costing, and execution.
Customer Service:
Lead by example in delivering exceptional customer service, setting the standard for the team.
Respond promptly and professionally to customer feedback, resolving any issues or complaints to ensure customer satisfaction.
Continuously seek opportunities to improve the overall customer experience, striving to exceed guest expectations.
Showcase personable and engaging qualities as a conversationalist and understands the fundamentals of sales within a dining establishment.
Regularly demonstrate patience with the ability to keep calm in the face of distress.
Relies on the ability to multitask and prioritize a variety of tasks and responsibilities.
Financial Management:
Monitor and analyze financial performance indicators, such as sales trends, food and labor costs, and profitability, taking proactive measures to address any deviations from targets.
Implement effective cost-control measures without compromising quality or service.
Collaborate with the leadership team to develop strategies for increasing revenue and driving business growth.
Growth Mindset
Works towards improving and developing professional abilities through dedication and hard work.
View setbacks and challenges as learning opportunities and a chance to enhance their performance.
Show resilience and flexibility through a variety of changes and transitions.
Adherence to Policies and Regulations:
Ensure compliance with all relevant laws, regulations, and company policies.
Qualifications and Skills:
Previous experience of minimum 2 years in a leadership role in the hospitality industry.
Proven leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Strong organizational and multitasking abilities, with exceptional attention to detail.
Excellent communication and interpersonal skills, with the ability to build rapport with both staff and customers.
Sound financial acumen and the ability to analyze and interpret financial data.
Passion for the hospitality and tea industry and a commitment to delivering outstanding service.
Willingness to learn about tea-culture and industry trends with the ability to self educate and retain top tier knowledge.
Knowledge of health and safety regulations and best practices.
Flexibility to work evenings, weekends, and holidays as required.
Essential Functions and Abilities:
This position requires excellent communication skills including verbal and written competencies. The position also requires the ability to read, understand, and interpret general communications and business documents.
This position requires excellent math skills in addition to strong problem solving proficiencies.
Computer skills are required with the specific proficiency of using the internet and business tools like email and Microsoft Word, Excel, and some other software.
This position requires long periods of standing and can often require lifting of heavy supplies or materials.
The job description provided above does not encompass all duties and standards associated with the position. Incumbents will adhere to additional instructions and fulfill any related tasks as assigned by their supervisor, in accordance with company policies and management directives.
Chado Tea Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HRI Hospitality
130 South Pennsylvania Street, Indianapolis, Indiana, USA
Title: Assistant Housekeeping Manager
Department: Housekeeping
Exercised: Housekeeping Supervisors, Inspectors, and housekeeping staff
Received: Executive Housekeeper, General Manager
JOB SUMMARY
Assist the Executive Housekeeper in the day-to-day operation of the housekeeping department. To maintain the property of the hotel including public areas, guestrooms, laundry, and other hotel facilities in accordance with HRI Hospitality and Hyatt brand standards.
JOB DUTIES
Assist the Executive Housekeeper in the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
Assist the Executive Housekeeper in maintaining high standards in all aspects of internal and external service and embrace the Hyatt culture.
Promote unity and teamwork throughout the department.
Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry, and Public areas.
Communicate with guests in a professional, courteous, and helpful manner.
Assist the Executive Housekeeper in managing housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives.
Enforce hotel standards, policies, and procedures with staff.
Direct and evaluate the performance of staff and follow up with training where needed.
Assist the Executive Housekeeper in motivating staff and maintaining a cohesive team.
Hire and supervise housekeeping line employees and supervisors.
Assist the Executive Housekeeper in developing and maintaining training programs to create proper quality and quantity cleaning results.
Assist the Executive Housekeeper in establishing and ensuring compliance with guest service standards.
Utilize inventories to provide high-quality housekeeping and maintenance of the units.
Know and have responsibility for the implementation of policies and procedures set forth
Initiate and maintain effective communication within the housekeeping department and between all other departments and associates.
Ensure grooming and conduct standards for all housekeeping associates are enforced.
Provide superior cleaning techniques and results in all managed product types.
Provide feedback to management and owners on specific furnishing and product needs.
Assist the Executive Housekeeper in developing and maintaining effective payable, payroll, work order, and other written paperwork systems.
Provide quality control and care of linen, supplies, and equipment.
Perform any other duties assigned by Management.
MINIMUM REQUIREMENTS
High school graduate or equivalent
Must be able to speak, hear, and understand the English language
Competent in written and verbal communication
Must be able to sit/stand/walk for long periods of time
Ability to handle pressure situations and exercise good judgment
2 years previous housekeeping management or related experience
Computer knowledge (hotel systems)
BENEFITS: Competitive Pay, Free Employee Garage Parking, Free 31-Day Full Fare IndyGo Bus Passes, Discounts, Medical, Dental, Vision, 401k with Match, and many more!!!
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Feb 27, 2024
Full time
Title: Assistant Housekeeping Manager
Department: Housekeeping
Exercised: Housekeeping Supervisors, Inspectors, and housekeeping staff
Received: Executive Housekeeper, General Manager
JOB SUMMARY
Assist the Executive Housekeeper in the day-to-day operation of the housekeeping department. To maintain the property of the hotel including public areas, guestrooms, laundry, and other hotel facilities in accordance with HRI Hospitality and Hyatt brand standards.
JOB DUTIES
Assist the Executive Housekeeper in the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
Assist the Executive Housekeeper in maintaining high standards in all aspects of internal and external service and embrace the Hyatt culture.
Promote unity and teamwork throughout the department.
Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry, and Public areas.
Communicate with guests in a professional, courteous, and helpful manner.
Assist the Executive Housekeeper in managing housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives.
Enforce hotel standards, policies, and procedures with staff.
Direct and evaluate the performance of staff and follow up with training where needed.
Assist the Executive Housekeeper in motivating staff and maintaining a cohesive team.
Hire and supervise housekeeping line employees and supervisors.
Assist the Executive Housekeeper in developing and maintaining training programs to create proper quality and quantity cleaning results.
Assist the Executive Housekeeper in establishing and ensuring compliance with guest service standards.
Utilize inventories to provide high-quality housekeeping and maintenance of the units.
Know and have responsibility for the implementation of policies and procedures set forth
Initiate and maintain effective communication within the housekeeping department and between all other departments and associates.
Ensure grooming and conduct standards for all housekeeping associates are enforced.
Provide superior cleaning techniques and results in all managed product types.
Provide feedback to management and owners on specific furnishing and product needs.
Assist the Executive Housekeeper in developing and maintaining effective payable, payroll, work order, and other written paperwork systems.
Provide quality control and care of linen, supplies, and equipment.
Perform any other duties assigned by Management.
MINIMUM REQUIREMENTS
High school graduate or equivalent
Must be able to speak, hear, and understand the English language
Competent in written and verbal communication
Must be able to sit/stand/walk for long periods of time
Ability to handle pressure situations and exercise good judgment
2 years previous housekeeping management or related experience
Computer knowledge (hotel systems)
BENEFITS: Competitive Pay, Free Employee Garage Parking, Free 31-Day Full Fare IndyGo Bus Passes, Discounts, Medical, Dental, Vision, 401k with Match, and many more!!!
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
General Manager - Restaurant/Events/F&B Wanted in Richmond, Virginia Are you an experienced restaurant leader with a knack for driving sales and delivering exceptional customer service? If so, we have an exciting opportunity for you! We're seeking a General Manager to join our iconic, landmark establishment in the vibrant city of Richmond, Virginia. This role offers a chance to oversee restaurant operations, private events, and buy-outs, all while working in a fun, high-energy environment. Responsibilities: Oversee daily operations of a full-service restaurant with bar Manage private events and buy-outs Drive annual sales of $2.5M Deliver exemplary customer service Develop and lead a high-performing team Requirements: Previous leadership experience in a restaurant setting Proficiency in P&L management Exceptional customer service and team development skills Ability to work in a fast-paced environment What We Offer: A competitive base salary around $70K Comprehensive benefits package Generous PTO and flexible schedule Opportunities for career advancement This is a high-visibility role where you'll report directly to our COO. If you're a dynamic, results-oriented individual who thrives in a fast-paced environment, we want to hear from you! This position is presented exclusively by Tom Bull. Interested candidates are invited to send their resumes to (link removed) All applications will be treated confidentially. Don't miss this opportunity to join our vibrant team in Richmond, Virginia. Apply today!
Mar 28, 2024
General Manager - Restaurant/Events/F&B Wanted in Richmond, Virginia Are you an experienced restaurant leader with a knack for driving sales and delivering exceptional customer service? If so, we have an exciting opportunity for you! We're seeking a General Manager to join our iconic, landmark establishment in the vibrant city of Richmond, Virginia. This role offers a chance to oversee restaurant operations, private events, and buy-outs, all while working in a fun, high-energy environment. Responsibilities: Oversee daily operations of a full-service restaurant with bar Manage private events and buy-outs Drive annual sales of $2.5M Deliver exemplary customer service Develop and lead a high-performing team Requirements: Previous leadership experience in a restaurant setting Proficiency in P&L management Exceptional customer service and team development skills Ability to work in a fast-paced environment What We Offer: A competitive base salary around $70K Comprehensive benefits package Generous PTO and flexible schedule Opportunities for career advancement This is a high-visibility role where you'll report directly to our COO. If you're a dynamic, results-oriented individual who thrives in a fast-paced environment, we want to hear from you! This position is presented exclusively by Tom Bull. Interested candidates are invited to send their resumes to (link removed) All applications will be treated confidentially. Don't miss this opportunity to join our vibrant team in Richmond, Virginia. Apply today!
We are seeking a Restaurant Manager - Fantastic Benefits! to join our team! You will be responsible for providing customers with a memorable dining experience. New restaurant opening. 40-hour week available for Hourly Managers $60,000 - $65,000 base salary. Vacation PTO Extensive health/dental benefits Career Advancement Chef-driven concept seeking to hire an Operations FOH Manager to oversee dining room service Responsibilities: Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage kitchen personnel Create and adjust staff schedules to meet restaurant needs Adhere to all safety and sanitation regulations Qualifications: Previous experience in food service or other related fields Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail To learn more about the role please send your resume to Presented by Tom Bull with Gecko Hospitality Applications will be treated confidentially
Mar 28, 2024
We are seeking a Restaurant Manager - Fantastic Benefits! to join our team! You will be responsible for providing customers with a memorable dining experience. New restaurant opening. 40-hour week available for Hourly Managers $60,000 - $65,000 base salary. Vacation PTO Extensive health/dental benefits Career Advancement Chef-driven concept seeking to hire an Operations FOH Manager to oversee dining room service Responsibilities: Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage kitchen personnel Create and adjust staff schedules to meet restaurant needs Adhere to all safety and sanitation regulations Qualifications: Previous experience in food service or other related fields Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail To learn more about the role please send your resume to Presented by Tom Bull with Gecko Hospitality Applications will be treated confidentially
We are seeking a Bar Manager to join our team! You will be responsible for providing customers with a memorable dining experience. Iconic DC boutique restaurant and bar seeks a bar manager to oversee bar operations. This is a hybrid role - working bar shifts, admin/supervisory functions and some FOH/Bar manager shifts. Income around $100K! Hands-on is a dynamic, energetic, and charismatic bar manager! Hourly rate, tips, weekly $ stipend for admin pay 30 hours of hands-on weekly behind the bar. Vacation/Benefits package 10 hours +/- admin, schedules, inventory, purchasing, and craft cocktail creations. Ideal Bar Manager will have a similar experience with a vibrant, chef-driven restaurant with a robust bar business'. This is not a nightclub. Upscale casual restaurant. Responsibilities: Supervise and coordinate all bar activities Oversee guest services and resolve issues Ensure a high quality of ingredients and drink preparation Train and manage bar personnel Create and adjust staff schedules to meet restaurant needs Adhere to all safety and sanitation regulations Qualifications: Previous experience in food service /bar management and other related fields Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail To learn more about this role please send your resume to Presented by Tom Bull with Gecko Hospitality Resumes are treated confidentially.
Mar 28, 2024
We are seeking a Bar Manager to join our team! You will be responsible for providing customers with a memorable dining experience. Iconic DC boutique restaurant and bar seeks a bar manager to oversee bar operations. This is a hybrid role - working bar shifts, admin/supervisory functions and some FOH/Bar manager shifts. Income around $100K! Hands-on is a dynamic, energetic, and charismatic bar manager! Hourly rate, tips, weekly $ stipend for admin pay 30 hours of hands-on weekly behind the bar. Vacation/Benefits package 10 hours +/- admin, schedules, inventory, purchasing, and craft cocktail creations. Ideal Bar Manager will have a similar experience with a vibrant, chef-driven restaurant with a robust bar business'. This is not a nightclub. Upscale casual restaurant. Responsibilities: Supervise and coordinate all bar activities Oversee guest services and resolve issues Ensure a high quality of ingredients and drink preparation Train and manage bar personnel Create and adjust staff schedules to meet restaurant needs Adhere to all safety and sanitation regulations Qualifications: Previous experience in food service /bar management and other related fields Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail To learn more about this role please send your resume to Presented by Tom Bull with Gecko Hospitality Resumes are treated confidentially.
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law. Job Description Pilot Flying J is seeking highly-skilled, experienced Food Services Manager to assist in running our high-volume, quick service restaurants. Our Food Service Managers assist the Restaurant General Manager and are responsible for helping to manage the restaurant operation within a travel center. You will also be responsible for the following tasks: Fill in for the Restaurant General Manager Assist GM in selecting, coaching, training and developing Team Members Direct and assign work to Team Members Creating a positive work environment for team members Expedite food service and assist with food preparation Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong food safety environment Pay Rates Starting between: $40,600.00 - $58,815.00 / year Qualifications As a Food Service Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level. Additional requirements of the Food Service Manager include: High school diploma or equivalent certification required Minimum one-year food service management experience required Ability to work a flexible schedule Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
Mar 28, 2024
Full time
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law. Job Description Pilot Flying J is seeking highly-skilled, experienced Food Services Manager to assist in running our high-volume, quick service restaurants. Our Food Service Managers assist the Restaurant General Manager and are responsible for helping to manage the restaurant operation within a travel center. You will also be responsible for the following tasks: Fill in for the Restaurant General Manager Assist GM in selecting, coaching, training and developing Team Members Direct and assign work to Team Members Creating a positive work environment for team members Expedite food service and assist with food preparation Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong food safety environment Pay Rates Starting between: $40,600.00 - $58,815.00 / year Qualifications As a Food Service Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level. Additional requirements of the Food Service Manager include: High school diploma or equivalent certification required Minimum one-year food service management experience required Ability to work a flexible schedule Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law. Job Description Pilot Flying J is seeking highly-skilled, experienced Food Services Manager to assist in running our high-volume, quick service restaurants. Our Food Service Managers assist the Restaurant General Manager and are responsible for helping to manage the restaurant operation within a travel center. You will also be responsible for the following tasks: Fill in for the Restaurant General Manager Assist GM in selecting, coaching, training and developing Team Members Direct and assign work to Team Members Creating a positive work environment for team members Expedite food service and assist with food preparation Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong food safety environment Pay Rates Starting between: $40,600.00 - $58,815.00 / year Qualifications As a Food Service Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level. Additional requirements of the Food Service Manager include: High school diploma or equivalent certification required Minimum one-year food service management experience required Ability to work a flexible schedule Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
Mar 28, 2024
Full time
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law. Job Description Pilot Flying J is seeking highly-skilled, experienced Food Services Manager to assist in running our high-volume, quick service restaurants. Our Food Service Managers assist the Restaurant General Manager and are responsible for helping to manage the restaurant operation within a travel center. You will also be responsible for the following tasks: Fill in for the Restaurant General Manager Assist GM in selecting, coaching, training and developing Team Members Direct and assign work to Team Members Creating a positive work environment for team members Expedite food service and assist with food preparation Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong food safety environment Pay Rates Starting between: $40,600.00 - $58,815.00 / year Qualifications As a Food Service Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level. Additional requirements of the Food Service Manager include: High school diploma or equivalent certification required Minimum one-year food service management experience required Ability to work a flexible schedule Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
Domino's Pizza is a small franchise with locations in Aurora, Batavia, North Aurora and St Charles IL. We are fast-paced, challenging, rewarding and our goal is to bring smart hustle and positive energy to our team and our neighborhoods . Our work environment includes: Food provided with every full shift Growth opportunities On-the-job training Flexible working hours Duties - Oversee daily operations of the establishment, including staff management, customer service, and inventory control - Ensure that all food service operations are in compliance with health and safety regulations - Manage and train a team of employees, providing guidance and support as needed - Monitor and maintain quality standards for food preparation and presentation - Handle cash transactions and maintain accurate records of sales and expenses - Collaborate with kitchen staff to develop menus and ensure efficient workflow - Utilize POS systems to process orders and track inventory - Provide exceptional customer service, addressing any concerns or complaints promptly Beneficial Experience - Previous experience in team management, preferably in the food service or hospitality industry - Strong knowledge of food safety regulations and best practices - Familiarity with hotel or restaurant operations, including kitchen management and cash handling - Proficient in using POS systems for order processing and inventory management - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Strong problem-solving skills and the ability to make sound decisions under pressure -Driver's license and good driving record We offer competitive pay based on experience, as well as opportunities for career growth within our organization. If you have a passion for the hospitality industry and enjoy leading a team, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience. REQUIREMENTS Driver's license At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
Mar 28, 2024
Full time
Domino's Pizza is a small franchise with locations in Aurora, Batavia, North Aurora and St Charles IL. We are fast-paced, challenging, rewarding and our goal is to bring smart hustle and positive energy to our team and our neighborhoods . Our work environment includes: Food provided with every full shift Growth opportunities On-the-job training Flexible working hours Duties - Oversee daily operations of the establishment, including staff management, customer service, and inventory control - Ensure that all food service operations are in compliance with health and safety regulations - Manage and train a team of employees, providing guidance and support as needed - Monitor and maintain quality standards for food preparation and presentation - Handle cash transactions and maintain accurate records of sales and expenses - Collaborate with kitchen staff to develop menus and ensure efficient workflow - Utilize POS systems to process orders and track inventory - Provide exceptional customer service, addressing any concerns or complaints promptly Beneficial Experience - Previous experience in team management, preferably in the food service or hospitality industry - Strong knowledge of food safety regulations and best practices - Familiarity with hotel or restaurant operations, including kitchen management and cash handling - Proficient in using POS systems for order processing and inventory management - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Strong problem-solving skills and the ability to make sound decisions under pressure -Driver's license and good driving record We offer competitive pay based on experience, as well as opportunities for career growth within our organization. If you have a passion for the hospitality industry and enjoy leading a team, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience. REQUIREMENTS Driver's license At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Requisition ID: 181670 Career Group: Store Management Job Category: Retail - Bakery Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Ontario City: Greely Location: 9372 Greely Foodland Postal Code: K4P 1N3 Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact? The Bakery Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies, Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Department Manager will coach and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. Here's where you'll be focusing: People Leadership Create a coaching and development culture for all employees, which embraces a passion for food Demonstrate outstanding leadership, while serving as a role model Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation Communicate operational requirements/changes to department employees Manage store operations as required Customer Offering Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit Provide superior customer service to meet customer needs Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards Execute winning as required Policy/ Regulatory Adherence Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required. Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained Financial Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control. Manage the department budget Personal/ Professional Development Thorough understanding of all relevant company programs; attend training as required Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies. Employee Engagement Act as the employer of choice by actively supporting an environment of employee engagement Initiate, support, participate and lead community and charitable events and activities Other Duties Coordinate maintenance of department equipment and repairs Provide feedback for continuous improvement Maintain a clean and safe working environment as per Company requirements Other duties as required What you have to offer: Above average communication skills (both oral and written) Full knowledge of department operations and skills Proficient use of Microsoft Office Suite Full knowledge of total store operations and skills High School Diploma Minimum 18 months of retail store experience, particularly in the specific department Experience reading and analyzing financial reports, and experience in developing and adhering to budgets We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process. Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. While all responses are appreciated only those being considered for interviews will be acknowledged. We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies. Job Type: Full-time Salary: $16.55-$32.67 per hour Work Location: In person
Mar 28, 2024
Full time
Requisition ID: 181670 Career Group: Store Management Job Category: Retail - Bakery Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Ontario City: Greely Location: 9372 Greely Foodland Postal Code: K4P 1N3 Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact? The Bakery Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies, Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Department Manager will coach and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. Here's where you'll be focusing: People Leadership Create a coaching and development culture for all employees, which embraces a passion for food Demonstrate outstanding leadership, while serving as a role model Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation Communicate operational requirements/changes to department employees Manage store operations as required Customer Offering Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit Provide superior customer service to meet customer needs Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards Execute winning as required Policy/ Regulatory Adherence Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required. Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained Financial Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control. Manage the department budget Personal/ Professional Development Thorough understanding of all relevant company programs; attend training as required Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies. Employee Engagement Act as the employer of choice by actively supporting an environment of employee engagement Initiate, support, participate and lead community and charitable events and activities Other Duties Coordinate maintenance of department equipment and repairs Provide feedback for continuous improvement Maintain a clean and safe working environment as per Company requirements Other duties as required What you have to offer: Above average communication skills (both oral and written) Full knowledge of department operations and skills Proficient use of Microsoft Office Suite Full knowledge of total store operations and skills High School Diploma Minimum 18 months of retail store experience, particularly in the specific department Experience reading and analyzing financial reports, and experience in developing and adhering to budgets We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process. Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. While all responses are appreciated only those being considered for interviews will be acknowledged. We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies. Job Type: Full-time Salary: $16.55-$32.67 per hour Work Location: In person
Toronto Beach Club is currently looking for an ASSISTANT GENERAL MANAGER (AGM) to join our FOH team! The AGM's an integral contributor to the overall success of the restaurant. The AGM manages the daily restaurant operation and supports the General Manager in their pursuit and delivery of consistent and excellent guest experiences, while effectively enforcing the company's policies and procedures. DUTIES AND RESPONSIBILITIES: Personnel Management: Support the General Manager in full cycle recruitment, training and development, performance evaluation and progressive discipline action, if required Manage staff, deliver daily briefings, providing feedback in the moment; maintain a high level of employee morale and energy Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the highest standards Operational Execution: Manage daily operations including cleanliness, organization, revenue opportunities and staffing levels Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices Provide exceptional guest service, thereby setting the standard for all employees Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards SKILLS AND QUALIFICATIONS: 3+ years' experience as a Manager of a high volume, similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Wine education is a must Sommelier accreditation is an asset Demonstrated knowledge of financial and operational management Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills High personal integrity, professionalism and maturity Must possess strong attention to detail; proven problem-solving abilities Exceptional guest service orientation and passion for all things food and beverage Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly WHY WORK FOR US? Competitive Wages Discounts at all ICONINK / Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship
Mar 28, 2024
Full time
Toronto Beach Club is currently looking for an ASSISTANT GENERAL MANAGER (AGM) to join our FOH team! The AGM's an integral contributor to the overall success of the restaurant. The AGM manages the daily restaurant operation and supports the General Manager in their pursuit and delivery of consistent and excellent guest experiences, while effectively enforcing the company's policies and procedures. DUTIES AND RESPONSIBILITIES: Personnel Management: Support the General Manager in full cycle recruitment, training and development, performance evaluation and progressive discipline action, if required Manage staff, deliver daily briefings, providing feedback in the moment; maintain a high level of employee morale and energy Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the highest standards Operational Execution: Manage daily operations including cleanliness, organization, revenue opportunities and staffing levels Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices Provide exceptional guest service, thereby setting the standard for all employees Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards SKILLS AND QUALIFICATIONS: 3+ years' experience as a Manager of a high volume, similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Wine education is a must Sommelier accreditation is an asset Demonstrated knowledge of financial and operational management Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills High personal integrity, professionalism and maturity Must possess strong attention to detail; proven problem-solving abilities Exceptional guest service orientation and passion for all things food and beverage Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly WHY WORK FOR US? Competitive Wages Discounts at all ICONINK / Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship
Requisition ID: 181217 Career Group: Store Careers Job Category: Retail - Deli Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: British Columbia City: Victoria Location: 1590 Fairfield Rd Postal Code: V8S 1G1 Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact? Here's where you'll be focusing: Our deli departments offer our customers a wide-range of fresh meal solutions as well as a vast selection of traditional delicatessen meats and cheeses. If you have a passion for food, enjoy preparing appetizing meals options and providing advice and ideas to customers on creating wholesome healthy meals - then a career in one of our deli departments may be what you're looking for. Reporting to the Deli Manager, you will assist in managing the daily operations of the Department while providing outstanding service to our customers. An ability to work with the public in a highly customer service driven department while at the same time thriving on a fast pace will be key ingredients for your success in our deli department. Outgoing friendly personalities are what we seek. Let us train you in all the finer aspects of the department while you work toward a promotion to full time, management and beyond. NOTE: THIS POSITION IS FULL-TIME FOR A TERM TO COVER OFF A MATERNITY LEAVE What you have to offer: Previous deli retail experience Excellent customers service skills Thorough understanding of health and safety legislation, policies and practices is an asset Available to work days, evenings, and weekends We offer a comprehensive Total Rewards package, varied by role, designed to help our teammates to live better - physically, financially and emotionally. The starting salary range for this position in British Columbia is $18.00/hr. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively. Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. While all responses are appreciated only those being considered for interviews will be acknowledged. We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies. Job Type: Full-time Salary: $18.00 per hour Schedule: Day shift Evening shift Weekends as needed Experience: management: 1 year (required) Deli: 1 year (required) Ability to Commute: Victoria, BC V8S 1G1 (required) Work Location: In person
Mar 28, 2024
Full time
Requisition ID: 181217 Career Group: Store Careers Job Category: Retail - Deli Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: British Columbia City: Victoria Location: 1590 Fairfield Rd Postal Code: V8S 1G1 Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact? Here's where you'll be focusing: Our deli departments offer our customers a wide-range of fresh meal solutions as well as a vast selection of traditional delicatessen meats and cheeses. If you have a passion for food, enjoy preparing appetizing meals options and providing advice and ideas to customers on creating wholesome healthy meals - then a career in one of our deli departments may be what you're looking for. Reporting to the Deli Manager, you will assist in managing the daily operations of the Department while providing outstanding service to our customers. An ability to work with the public in a highly customer service driven department while at the same time thriving on a fast pace will be key ingredients for your success in our deli department. Outgoing friendly personalities are what we seek. Let us train you in all the finer aspects of the department while you work toward a promotion to full time, management and beyond. NOTE: THIS POSITION IS FULL-TIME FOR A TERM TO COVER OFF A MATERNITY LEAVE What you have to offer: Previous deli retail experience Excellent customers service skills Thorough understanding of health and safety legislation, policies and practices is an asset Available to work days, evenings, and weekends We offer a comprehensive Total Rewards package, varied by role, designed to help our teammates to live better - physically, financially and emotionally. The starting salary range for this position in British Columbia is $18.00/hr. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively. Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. While all responses are appreciated only those being considered for interviews will be acknowledged. We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies. Job Type: Full-time Salary: $18.00 per hour Schedule: Day shift Evening shift Weekends as needed Experience: management: 1 year (required) Deli: 1 year (required) Ability to Commute: Victoria, BC V8S 1G1 (required) Work Location: In person