"Luxury Food & Beverage Outlets Manager! With relocation assistance!" This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $70,000 - $80,000 per year A bit about us: We are a luxury hospitality company with a commitment to providing exceptional guest experiences through our distinctive properties. Why join us? Benefits, 401k, tuition reimbursement, and more Opportunity to work with a dynamic team and grow within the company Competitive compensation and benefits package Chance to work in a fast-paced and exciting industry Access to exclusive employee perks and discounts relocation assistance Job Details Job Details: Multi outlet experience in Luxury hotel/resort Leadership and Division Management: As the Food and Beverage Outlets Manager, we are responsible for providing strong leadership and management for the Food & Beverage Division, encompassing the Restaurant & Bar, to ensure a seamless and integrated guest experience. Guest Experience Enhancement: We oversee the day-to-day operations of the outlets service staff to guarantee that the guest experience is exceptional and surpasses all expectations. Customer Satisfaction Focus: Our role involves monitoring customer satisfaction through review of standardized feedback forms and engaging with guests to ensure their needs are met and exceeded. Inventory Control: We participate in and accurately manage beverage and retail inventories on a monthly basis and china, glass, and silverware inventory on a quarterly basis, following the guidance of the hotel controller and Director of Food and Beverage. Financial Responsibility: Assisting in the monitoring of revenue and expense forecasting in KHMS for our responsible areas within the Food and Beverage operations is a core part of our role. Restaurant Supervision: supervise daily restaurant operations, maintain sanitation standards, and actively support service staff during peak meal periods. Continuous Improvement: Striving for continual improvement and maximizing financial performance is a key responsibility. Identifying training needs and implementing action plans are part of the process. Requirements: Multi Outlet experience Luxury hotel/resort experience Experience: We need to have a minimum of 3 years of relevant work experience in a similar role. Luxury Industry Knowledge: Proven experience in luxury brand/markets is required. Leadership Skills: We should have demonstrated leadership abilities, including facilitating effective meetings, motivating teams, and managing multiple projects with tight timeframes. Service Standards: Demonstrated ability to implement and maintain service standards. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Apr 11, 2024
Full time
"Luxury Food & Beverage Outlets Manager! With relocation assistance!" This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $70,000 - $80,000 per year A bit about us: We are a luxury hospitality company with a commitment to providing exceptional guest experiences through our distinctive properties. Why join us? Benefits, 401k, tuition reimbursement, and more Opportunity to work with a dynamic team and grow within the company Competitive compensation and benefits package Chance to work in a fast-paced and exciting industry Access to exclusive employee perks and discounts relocation assistance Job Details Job Details: Multi outlet experience in Luxury hotel/resort Leadership and Division Management: As the Food and Beverage Outlets Manager, we are responsible for providing strong leadership and management for the Food & Beverage Division, encompassing the Restaurant & Bar, to ensure a seamless and integrated guest experience. Guest Experience Enhancement: We oversee the day-to-day operations of the outlets service staff to guarantee that the guest experience is exceptional and surpasses all expectations. Customer Satisfaction Focus: Our role involves monitoring customer satisfaction through review of standardized feedback forms and engaging with guests to ensure their needs are met and exceeded. Inventory Control: We participate in and accurately manage beverage and retail inventories on a monthly basis and china, glass, and silverware inventory on a quarterly basis, following the guidance of the hotel controller and Director of Food and Beverage. Financial Responsibility: Assisting in the monitoring of revenue and expense forecasting in KHMS for our responsible areas within the Food and Beverage operations is a core part of our role. Restaurant Supervision: supervise daily restaurant operations, maintain sanitation standards, and actively support service staff during peak meal periods. Continuous Improvement: Striving for continual improvement and maximizing financial performance is a key responsibility. Identifying training needs and implementing action plans are part of the process. Requirements: Multi Outlet experience Luxury hotel/resort experience Experience: We need to have a minimum of 3 years of relevant work experience in a similar role. Luxury Industry Knowledge: Proven experience in luxury brand/markets is required. Leadership Skills: We should have demonstrated leadership abilities, including facilitating effective meetings, motivating teams, and managing multiple projects with tight timeframes. Service Standards: Demonstrated ability to implement and maintain service standards. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONS High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOOR Access to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
Apr 14, 2024
Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONS High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOOR Access to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 14, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Shaner is an Equal Opportunity Employer and Drug-Free Workplace Our Mission is YOU: As a leading hotel developer, owner and operator in a progressive global hospitality industry, Shaner Hotels has a rich tradition of dedicated, high-quality hotel management service that dates back three generations. It all started when Lance Shaner and his brother Fred began investing in real estate in the 1970s, and their initial achievements set the course for the company we are today. Lance, the CEO and Chairman of the Shaner Companies, attributes our success to a conservative investment strategy focused on long-term profitability, a dedication to meeting the needs of customers and the resourcefulness of our company's associates . Our Direction for YOU: Under the direction of the Food & Beverage Director, apply, train and implement your experiences and knowledge of the food industry using current trends, traditionalism, and innovational design to create an exciting, passionate, and entertaining atmosphere in Food and Beverage! Lead by example day to day operations in Banquets, A La Carte Outlets and Culinary with effective proficiency, veracity, persistence, mindfulness, and empathy. In your Leadership role, consistency in communication, daily passion for training, the development of future managers, and problem resolution of full expectations while also achieving extraordinary service with our internal and external guests through your journey. Your fortitude and governance for the full-bodied Food and Beverage operation and a dynamic role model in cultural development and creative candor should drive your team in personality; In this, the development of your relationships with all guests creating a sustainable exciting environment compels guests to return and continue to work for you! Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Shaner is an Equal Opportunity Employer and Drug-Free Workplace Our Mission is YOU: As a leading hotel developer, owner and operator in a progressive global hospitality industry, Shaner Hotels has a rich tradition of dedicated, high-quality hotel management service that dates back three generations. It all started when Lance Shaner and his brother Fred began investing in real estate in the 1970s, and their initial achievements set the course for the company we are today. Lance, the CEO and Chairman of the Shaner Companies, attributes our success to a conservative investment strategy focused on long-term profitability, a dedication to meeting the needs of customers and the resourcefulness of our company's associates . Our Direction for YOU: Under the direction of the Food & Beverage Director, apply, train and implement your experiences and knowledge of the food industry using current trends, traditionalism, and innovational design to create an exciting, passionate, and entertaining atmosphere in Food and Beverage! Lead by example day to day operations in Banquets, A La Carte Outlets and Culinary with effective proficiency, veracity, persistence, mindfulness, and empathy. In your Leadership role, consistency in communication, daily passion for training, the development of future managers, and problem resolution of full expectations while also achieving extraordinary service with our internal and external guests through your journey. Your fortitude and governance for the full-bodied Food and Beverage operation and a dynamic role model in cultural development and creative candor should drive your team in personality; In this, the development of your relationships with all guests creating a sustainable exciting environment compels guests to return and continue to work for you! Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 11, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
This position is based in the Cincinnati, Ohio area providing support to our growing Ohio market! Extensive travel required. What you will do Provide our guests with unique and authentic experiences that will embody friendly and professional service and extraordinary food quality in a high-quality well-maintained environment. Some of your responsibilities will include: Lead, manage, and supervise the overall operations of food and beverage outlets across the Midwest region, ensuring operational excellence and adherence to company standards Develop strategic plans to increase profitability, efficiency, and market share in the region Uphold the highest standards of food safety and sanitation, and ensure all locations are in compliance with health regulations Recruit, train, and mentor a diverse team of managers and staff, promoting a culture of high performance, excellent customer service, and team collaboration Collaborate closely with chefs and culinary teams to develop innovative, seasonal menus that cater to diverse tastes and leverage local ingredients Oversee inventory management, including procurement of supplies, negotiation with suppliers, and cost control measures Address and resolve customer service issues, ensuring a high level of guest satisfaction Plan, organize, and oversee catering operations for special events, including corporate functions, weddings, and large-scale gatherings Conduct market analysis to identify trends, competitive landscape, and potential growth opportunities in the food and beverage sector Represent the company in regional events and foster relationships with community and industry partners Prepare and manage the regional budget, set financial goals, and analyze financial performance and variances Ensure all outlets are compliant with legal, regulatory, and company policies and procedures Foster an environment of continuous improvement and innovation in service and operations What you bring to the table 3+ years of oversight as multi unit operator overseeing a variety of concepts Demonstrable skills in budgeting, forecasting, and expense management Ability to diplomatically handle a variety of employee and guest interactions Ability to regularly apply independent judgment and discretion while interpreting a variety of instructions in assessing the importance of projects and priorities Impeccable integrity Previous knowledge of systems: ProfitSage, Micros, Toast, Kronos, MS Office Suite Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
This position is based in the Cincinnati, Ohio area providing support to our growing Ohio market! Extensive travel required. What you will do Provide our guests with unique and authentic experiences that will embody friendly and professional service and extraordinary food quality in a high-quality well-maintained environment. Some of your responsibilities will include: Lead, manage, and supervise the overall operations of food and beverage outlets across the Midwest region, ensuring operational excellence and adherence to company standards Develop strategic plans to increase profitability, efficiency, and market share in the region Uphold the highest standards of food safety and sanitation, and ensure all locations are in compliance with health regulations Recruit, train, and mentor a diverse team of managers and staff, promoting a culture of high performance, excellent customer service, and team collaboration Collaborate closely with chefs and culinary teams to develop innovative, seasonal menus that cater to diverse tastes and leverage local ingredients Oversee inventory management, including procurement of supplies, negotiation with suppliers, and cost control measures Address and resolve customer service issues, ensuring a high level of guest satisfaction Plan, organize, and oversee catering operations for special events, including corporate functions, weddings, and large-scale gatherings Conduct market analysis to identify trends, competitive landscape, and potential growth opportunities in the food and beverage sector Represent the company in regional events and foster relationships with community and industry partners Prepare and manage the regional budget, set financial goals, and analyze financial performance and variances Ensure all outlets are compliant with legal, regulatory, and company policies and procedures Foster an environment of continuous improvement and innovation in service and operations What you bring to the table 3+ years of oversight as multi unit operator overseeing a variety of concepts Demonstrable skills in budgeting, forecasting, and expense management Ability to diplomatically handle a variety of employee and guest interactions Ability to regularly apply independent judgment and discretion while interpreting a variety of instructions in assessing the importance of projects and priorities Impeccable integrity Previous knowledge of systems: ProfitSage, Micros, Toast, Kronos, MS Office Suite Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONS High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOOR Access to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
Apr 07, 2024
Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONS High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOOR Access to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Development of staff, interviews, hires, and evaluations. Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries. Review marketing activities, promotions and events with Hospitality Managers as required. Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Meets with departmental managers as necessary Supervise all activities during assigned shift and provide hands-on leadership for all outlets. Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion. Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards. Assist with budget oversight and expense management. Administer disciplinary action as necessary. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license. Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Assistant Luxury Restaurant Manager . Apply now!" - Relocation Offered This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $60,000 - $65,000 per year A bit about us: We are a luxury hospitality company with a commitment to providing exceptional guest experiences through our distinctive properties. Why join us? Potential Relocation Offered 401k, tuition reimbursement, and more Opportunity to work with a dynamic team and grow within the company Benefits package Chance to work in a fast-paced and exciting industry Job Details Job Summary: The Restaurant Manager leads the F&B division of the Outlet and collaborates with others at the Luxury Hotel. Job Details: Lead and manage the Food & Beverage Division of the outlet, integrating functions to serve both local F&B and hotel guests, with an emphasis on the Restaurant & Bar. Oversee the management, budget, and operation of the food service establishment while maintaining a strong connection with kitchen, restaurant, and catering sales departments for optimal profitability. Supervise daily operations of F&B Outlets, ensuring compliance with all control policies and procedures. Estimate beverage consumption, manage inventory and supply requisitions, and maintain quality and consistency of the beverage products. Innovate and develop specialty cocktails for the menu, and implement promotional plans to increase business and host local events to foster community and business relations. Engage with guests to gather feedback on product quality and service levels, manage guest relations, and address complaints effectively. Requirements High School Diploma or equivalent; Associate or Bachelor's degree in Hospitality preferred. At least 3 years of prior experience in Food & Beverage required. Minimum of 2 years in a supervisory role within the F&B industry. Proficient in database, inventory, and order processing systems, as well as spreadsheet and word processing software. Strong problem-solving abilities, with excellent verbal and written communication skills. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Apr 15, 2024
Full time
Assistant Luxury Restaurant Manager . Apply now!" - Relocation Offered This Jobot Job is hosted by: Bryce Hopkins Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $60,000 - $65,000 per year A bit about us: We are a luxury hospitality company with a commitment to providing exceptional guest experiences through our distinctive properties. Why join us? Potential Relocation Offered 401k, tuition reimbursement, and more Opportunity to work with a dynamic team and grow within the company Benefits package Chance to work in a fast-paced and exciting industry Job Details Job Summary: The Restaurant Manager leads the F&B division of the Outlet and collaborates with others at the Luxury Hotel. Job Details: Lead and manage the Food & Beverage Division of the outlet, integrating functions to serve both local F&B and hotel guests, with an emphasis on the Restaurant & Bar. Oversee the management, budget, and operation of the food service establishment while maintaining a strong connection with kitchen, restaurant, and catering sales departments for optimal profitability. Supervise daily operations of F&B Outlets, ensuring compliance with all control policies and procedures. Estimate beverage consumption, manage inventory and supply requisitions, and maintain quality and consistency of the beverage products. Innovate and develop specialty cocktails for the menu, and implement promotional plans to increase business and host local events to foster community and business relations. Engage with guests to gather feedback on product quality and service levels, manage guest relations, and address complaints effectively. Requirements High School Diploma or equivalent; Associate or Bachelor's degree in Hospitality preferred. At least 3 years of prior experience in Food & Beverage required. Minimum of 2 years in a supervisory role within the F&B industry. Proficient in database, inventory, and order processing systems, as well as spreadsheet and word processing software. Strong problem-solving abilities, with excellent verbal and written communication skills. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Job Description Aramark?s Step Up to Leadership (S2L) Paid Internship Program targets motivated college underclassmen and rising seniors who are eager to gain valuable business skills and leadership experience. The S2L Program is designed to provide students with key experience, expertise, and resources to help position them competitively for full-time positions post-graduation. S2L interns gain relevant work experience, mentorship from industry leaders, and professional training to help them pursue what matters to them, both personally and professionally. Throughout the course of this premiere internship program, interns have the unique opportunity to take on leadership roles within Aramark while participating in structured program activities and development exercises. Opportunities within the S2L program are focused in seven Career Tracks within our business and provide key milestone experiences specific to each Career Track. The S2L Program also offers a series of professional development trainings to supplement the learning that occurs through structured account experiences and on-the-job learning. S2L interns can expect: ? A paid 10?12-week experience ? Career readiness training & coaching ? Direct engagement with peers, mentors, and managers ? Professional network & personal brand development ? Structured career path conversations and learning development programs in preparation for potential full-time placement Aramark?s S2L Program is committed to fostering communities rooted in service, inclusion, and shared prosperity, empowering all individuals to make an impact! Job Responsibilities Essential Tasks: Works directly with Food and Beverage Manager to ensure the highest standards of customer service, controlling of costs and ensuring compliance with all Aramark Policies. Assigns and assists Line Service Workers assigned to department with individual tasks and duties. Checks special event function set-up and coverage, monitors functions as they occur and checks on clean-up activities. Monitors break cart service and Nourishment Hubs Monitors operations in all Food and Beverage Outlets Assists in training and scheduling of personnel. Must be able to deal with guests courteously and efficiently. Must be able to lead, motivate, and relate to others Checks previous day?s function areas for cleanliness. Spot checks bar sheets and ensures accurate inventory of alcohol. Monitors employee?s time on a daily basis and records information for payroll input documentation. Inventories Special Function service ware. Ensures compliance of Aramark Alcohol Service Policy in all locations. Performs duties of a Banquet Server or Restaurant Server as required. Additional tasks and responsibilities may be assigned at the discretion of the manager. Tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time. Follows ARAMARK policies and procedures and safety and sanitation policies and procedures and ensures compliance with these policies and procedures. Responsible for oversight of Micros system including voids, comps and corrections. May be required to work nights, weekends, and/or overtime. Qualifications ? S2L PROGRAM QUALIFICATIONS ? Open to those actively pursuing a bachelor?s or master?s degree in any field of study. Please keep in mind that educational requirements may change depending on the responsibilities of the role. ? Ability to work flexible hours, which may include nights, weekends or holidays according to business needs. ? Must be authorized to work in the United States and not require work authorization sponsorship by Aramark for this position now or in the future. ? Aramark does not offer housing with the exception of our remote Aramark Destinations locations. ? PREFERRED EXPERIENCE ? All majors are welcome to apply! ? Strong organizational and time management skills ? Great verbal and written communication skills ? Must work well in both team and individualized tasks. ? Strong leadership, project management, and execution skills ? Dynamic working skills to handle change and ambiguity in a fast-paced environment Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Apr 12, 2024
Full time
Job Description Aramark?s Step Up to Leadership (S2L) Paid Internship Program targets motivated college underclassmen and rising seniors who are eager to gain valuable business skills and leadership experience. The S2L Program is designed to provide students with key experience, expertise, and resources to help position them competitively for full-time positions post-graduation. S2L interns gain relevant work experience, mentorship from industry leaders, and professional training to help them pursue what matters to them, both personally and professionally. Throughout the course of this premiere internship program, interns have the unique opportunity to take on leadership roles within Aramark while participating in structured program activities and development exercises. Opportunities within the S2L program are focused in seven Career Tracks within our business and provide key milestone experiences specific to each Career Track. The S2L Program also offers a series of professional development trainings to supplement the learning that occurs through structured account experiences and on-the-job learning. S2L interns can expect: ? A paid 10?12-week experience ? Career readiness training & coaching ? Direct engagement with peers, mentors, and managers ? Professional network & personal brand development ? Structured career path conversations and learning development programs in preparation for potential full-time placement Aramark?s S2L Program is committed to fostering communities rooted in service, inclusion, and shared prosperity, empowering all individuals to make an impact! Job Responsibilities Essential Tasks: Works directly with Food and Beverage Manager to ensure the highest standards of customer service, controlling of costs and ensuring compliance with all Aramark Policies. Assigns and assists Line Service Workers assigned to department with individual tasks and duties. Checks special event function set-up and coverage, monitors functions as they occur and checks on clean-up activities. Monitors break cart service and Nourishment Hubs Monitors operations in all Food and Beverage Outlets Assists in training and scheduling of personnel. Must be able to deal with guests courteously and efficiently. Must be able to lead, motivate, and relate to others Checks previous day?s function areas for cleanliness. Spot checks bar sheets and ensures accurate inventory of alcohol. Monitors employee?s time on a daily basis and records information for payroll input documentation. Inventories Special Function service ware. Ensures compliance of Aramark Alcohol Service Policy in all locations. Performs duties of a Banquet Server or Restaurant Server as required. Additional tasks and responsibilities may be assigned at the discretion of the manager. Tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time. Follows ARAMARK policies and procedures and safety and sanitation policies and procedures and ensures compliance with these policies and procedures. Responsible for oversight of Micros system including voids, comps and corrections. May be required to work nights, weekends, and/or overtime. Qualifications ? S2L PROGRAM QUALIFICATIONS ? Open to those actively pursuing a bachelor?s or master?s degree in any field of study. Please keep in mind that educational requirements may change depending on the responsibilities of the role. ? Ability to work flexible hours, which may include nights, weekends or holidays according to business needs. ? Must be authorized to work in the United States and not require work authorization sponsorship by Aramark for this position now or in the future. ? Aramark does not offer housing with the exception of our remote Aramark Destinations locations. ? PREFERRED EXPERIENCE ? All majors are welcome to apply! ? Strong organizational and time management skills ? Great verbal and written communication skills ? Must work well in both team and individualized tasks. ? Strong leadership, project management, and execution skills ? Dynamic working skills to handle change and ambiguity in a fast-paced environment Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Unit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo Live's! Airport Lounge Segment is seeking a Club/Lounge General Manager who will support our portfolio of airport lounges based at Dulles Airport. This General Manager will work with our existing teams to strengthen, continue to elevate our food and beverage programs and exceed our guest's expectations. Our lounges are space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the bar. We are seeking a dynamic and energetic General Manager who is focused on elevating the guest experience. If you have experience managing food and beverage outlets at a hotel, private club or other upscale hospitality venue, we want to hear from you! The successful candidate will: have oversight of daily food operations and deliver a high-quality product; achieve company and client financial targets and goals; develop and maintain client and customer relationships; motivate, coach, mentor and develop frontline (hourly) staff; and/or ensure Sodexo standards are met to include compliance with company food and physical safety programs. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service; exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs. Check out more about Airline Lounge Hospitality! Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Mar 24, 2024
Full time
Unit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo Live's! Airport Lounge Segment is seeking a Club/Lounge General Manager who will support our portfolio of airport lounges based at Dulles Airport. This General Manager will work with our existing teams to strengthen, continue to elevate our food and beverage programs and exceed our guest's expectations. Our lounges are space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the bar. We are seeking a dynamic and energetic General Manager who is focused on elevating the guest experience. If you have experience managing food and beverage outlets at a hotel, private club or other upscale hospitality venue, we want to hear from you! The successful candidate will: have oversight of daily food operations and deliver a high-quality product; achieve company and client financial targets and goals; develop and maintain client and customer relationships; motivate, coach, mentor and develop frontline (hourly) staff; and/or ensure Sodexo standards are met to include compliance with company food and physical safety programs. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service; exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs. Check out more about Airline Lounge Hospitality! Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Unit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo Live's! Airport Lounge Segment is seeking a Club/Lounge General Manager who will support our portfolio of airport lounges based at Newark Airport. This General Manager will work with our existing teams to strengthen, continue to elevate our food and beverage programs and exceed our guest's expectations. Our lounges are space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the bar. We are seeking a dynamic and energetic General Manager who is focused on elevating the guest experience. If you have experience managing food and beverage outlets at a hotel, private club or other upscale hospitality venue, we want to hear from you! The successful candidate will: have oversight of daily food operations and deliver a high-quality product; achieve company and client financial targets and goals; develop and maintain client and customer relationships; motivate, coach, mentor and develop frontline (hourly) staff; and/or ensure Sodexo standards are met to include compliance with company food and physical safety programs. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service; exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs. Check out more about Airline Lounge Hospitality! Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Mar 24, 2024
Full time
Unit Description Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo Live's! Airport Lounge Segment is seeking a Club/Lounge General Manager who will support our portfolio of airport lounges based at Newark Airport. This General Manager will work with our existing teams to strengthen, continue to elevate our food and beverage programs and exceed our guest's expectations. Our lounges are space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the bar. We are seeking a dynamic and energetic General Manager who is focused on elevating the guest experience. If you have experience managing food and beverage outlets at a hotel, private club or other upscale hospitality venue, we want to hear from you! The successful candidate will: have oversight of daily food operations and deliver a high-quality product; achieve company and client financial targets and goals; develop and maintain client and customer relationships; motivate, coach, mentor and develop frontline (hourly) staff; and/or ensure Sodexo standards are met to include compliance with company food and physical safety programs. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service; exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs. Check out more about Airline Lounge Hospitality! Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
JOB DESCRIPTION The Executive Chef is responsible for providing superior service to both internal and external guests. The Executive Chef is responsible for the food product in terms of safety, quality, presentation, guest satisfaction and cost. KEY JOB FUNCTIONS: Ensure the following operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Get to know our guests and build genuine relationships with them. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Display 'Family Style Service' to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Caring about others; Passionate about your position; Enthusiastic about giving the best guest experience possible. Adhere to department and company service standards. Develop, manage and implementation of menus to ensure the proper production of food in the assigned outlets, maintaining and controlling food cost while achieving exemplary food service for our guests. Assists in the development and management of the department budget along with the F&B Manager. Interact with all guests and employees to positively affect interactions with guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees. Train and manage the staff to efficiently produce safe, high-quality food, with an appetizing presentation that meets our customers' needs. Provides documentation of all training. QUALIFICATIONS: Culinary degree or like experience working in a similar role. Minimum of 5 years' experience working in kitchens. Sound working knowledge of the food and beverage industry and understanding of how the Food Department is a dedicated support system for the Casino. Knowledge of sanitation laws, health regulations, Federal, and applicable OSHA regulations. Oversees implementation of laws and regulations to meet or exceed said requirements. Demonstrated knowledge of policies and procedures of Restaurant areas
Apr 14, 2024
Full time
JOB DESCRIPTION The Executive Chef is responsible for providing superior service to both internal and external guests. The Executive Chef is responsible for the food product in terms of safety, quality, presentation, guest satisfaction and cost. KEY JOB FUNCTIONS: Ensure the following operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Get to know our guests and build genuine relationships with them. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Display 'Family Style Service' to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Caring about others; Passionate about your position; Enthusiastic about giving the best guest experience possible. Adhere to department and company service standards. Develop, manage and implementation of menus to ensure the proper production of food in the assigned outlets, maintaining and controlling food cost while achieving exemplary food service for our guests. Assists in the development and management of the department budget along with the F&B Manager. Interact with all guests and employees to positively affect interactions with guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees. Train and manage the staff to efficiently produce safe, high-quality food, with an appetizing presentation that meets our customers' needs. Provides documentation of all training. QUALIFICATIONS: Culinary degree or like experience working in a similar role. Minimum of 5 years' experience working in kitchens. Sound working knowledge of the food and beverage industry and understanding of how the Food Department is a dedicated support system for the Casino. Knowledge of sanitation laws, health regulations, Federal, and applicable OSHA regulations. Oversees implementation of laws and regulations to meet or exceed said requirements. Demonstrated knowledge of policies and procedures of Restaurant areas
Job Title: F&B Server Department: Food & Beverage Reports To: F&B Supervisor, and or Dual Rate F&B Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONSHigh school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIESResponsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOORAccess to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
Apr 14, 2024
Full time
Job Title: F&B Server Department: Food & Beverage Reports To: F&B Supervisor, and or Dual Rate F&B Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONSHigh school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIESResponsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOORAccess to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
Identified shifts will vary based on business needsThis is a salaried role and pay is based on experience JOB SUMMARY: Assists the Executive Chef and establishes leadership, direction and accountability for the Sous Chefs and Leads in each respective area. ESSENTIAL JOB FUNCTIONS: Manages and oversees production in assigned outlets Manages and oversees Sous Chefs and Leads Creates new recipes and contributes to the menu format Conducts non-standard product tests and selections. Coordinates the purchase of food products for use in assigned outlets. Ensures that standardized and national-contract products are used in the kitchen. Maintains current recipe files and enforces the consistent use of recipes by staff. Actively encourages and reinforces high quality food service standards to Sous Chefs, cooks, preps and helpers. Provides ongoing coaching to improve performance and address performance problems on a positive level. Must have the ability to make effective use of available resources, including time, labor and materials, and adjust methodologies to maximize productivity. Ability to assess, guide and properly train cooks or preps to meet quality standards and service deadlines. Ensures that sous chefs, leads and cooks follow standardized recipes, portions plate garnishes and stocking of line in accordance to established procedures. Application of safe food handling practices and maintains cleanliness of work area and equipment. Must have the ability to properly expedite, especially to assist sous chefs and line cooks, when needed. Must have the ability to support and enable employees to accept responsibility, communicate effectively with others, while building positive relationships. Assist in facilitating proper action to help control waste, food cost, and labor cost. Able to maintain a positive attitude when confronted with difficult situations. Must have the ability to build group morale and cohesiveness and secure commitment toward accomplishing goals. Participate in food cuttings and upgrading food specifications that will help improve food quality and cost. Must keep a daily log of situations and events that occur in the food service operation that would be helpful and informative to food and beverage director, F&B Manager and sous chefs, etc. Attend and participate in production meetings, as well as meetings with sous chefs, leads, line cooks, to further develop their skills and better utilize their talents. Strive to create different and better ways to solve problems to get things done. Regular quality assurance and quality control inspections in order to maintain high standards. Ability to allocate decision making and other tasks to appropriate employees. Conducts non-standard product tests and selections. Maintains current recipe files and enforces the consistent use of recipes by staff. Drives menu research and development in respective areas. MaintainS consistency and quality for all food items in respective areas. Directs and manages Sous Chefs and Leads to achieve budgetary, food quality and customer service expectations ADDITIONAL JOB DUTIES:Other duties as assigned EDUCATION AND/OR EXPERIENCE: High school diploma or GED required Candidates must have at least five years overall experience in the food service industry. Must be a graduate of a 2-year culinary program with emphasis on food production management, with two years of experience as a kitchen manager or supervisor in a hotel, restaurant, or casino serving at least 5,000 covers per week. Multiple outlet experience and fine dining experience is preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Proven track record in quality, productivity, and presentation. Ability to analyze financial information and arrive at the correct conclusions. Excellent interpersonal, customer service, communication, team building, and problem solving skills are required. Leadership Panel is required PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen and food service areas. Must be able to tolerate areas with high, humid temperatures in excess of 115 degrees. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. Must be able to lift up to 75 pounds above or below shoulders. Must be able to push and pull up to 125 pounds Must be able to reach, bend, twist, stoop, and stack. Must be able to work at a fast pace and in stressful situations. Must be willing to work long hours and any shiftDISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 07, 2024
Full time
Identified shifts will vary based on business needsThis is a salaried role and pay is based on experience JOB SUMMARY: Assists the Executive Chef and establishes leadership, direction and accountability for the Sous Chefs and Leads in each respective area. ESSENTIAL JOB FUNCTIONS: Manages and oversees production in assigned outlets Manages and oversees Sous Chefs and Leads Creates new recipes and contributes to the menu format Conducts non-standard product tests and selections. Coordinates the purchase of food products for use in assigned outlets. Ensures that standardized and national-contract products are used in the kitchen. Maintains current recipe files and enforces the consistent use of recipes by staff. Actively encourages and reinforces high quality food service standards to Sous Chefs, cooks, preps and helpers. Provides ongoing coaching to improve performance and address performance problems on a positive level. Must have the ability to make effective use of available resources, including time, labor and materials, and adjust methodologies to maximize productivity. Ability to assess, guide and properly train cooks or preps to meet quality standards and service deadlines. Ensures that sous chefs, leads and cooks follow standardized recipes, portions plate garnishes and stocking of line in accordance to established procedures. Application of safe food handling practices and maintains cleanliness of work area and equipment. Must have the ability to properly expedite, especially to assist sous chefs and line cooks, when needed. Must have the ability to support and enable employees to accept responsibility, communicate effectively with others, while building positive relationships. Assist in facilitating proper action to help control waste, food cost, and labor cost. Able to maintain a positive attitude when confronted with difficult situations. Must have the ability to build group morale and cohesiveness and secure commitment toward accomplishing goals. Participate in food cuttings and upgrading food specifications that will help improve food quality and cost. Must keep a daily log of situations and events that occur in the food service operation that would be helpful and informative to food and beverage director, F&B Manager and sous chefs, etc. Attend and participate in production meetings, as well as meetings with sous chefs, leads, line cooks, to further develop their skills and better utilize their talents. Strive to create different and better ways to solve problems to get things done. Regular quality assurance and quality control inspections in order to maintain high standards. Ability to allocate decision making and other tasks to appropriate employees. Conducts non-standard product tests and selections. Maintains current recipe files and enforces the consistent use of recipes by staff. Drives menu research and development in respective areas. MaintainS consistency and quality for all food items in respective areas. Directs and manages Sous Chefs and Leads to achieve budgetary, food quality and customer service expectations ADDITIONAL JOB DUTIES:Other duties as assigned EDUCATION AND/OR EXPERIENCE: High school diploma or GED required Candidates must have at least five years overall experience in the food service industry. Must be a graduate of a 2-year culinary program with emphasis on food production management, with two years of experience as a kitchen manager or supervisor in a hotel, restaurant, or casino serving at least 5,000 covers per week. Multiple outlet experience and fine dining experience is preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Proven track record in quality, productivity, and presentation. Ability to analyze financial information and arrive at the correct conclusions. Excellent interpersonal, customer service, communication, team building, and problem solving skills are required. Leadership Panel is required PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen and food service areas. Must be able to tolerate areas with high, humid temperatures in excess of 115 degrees. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. Must be able to lift up to 75 pounds above or below shoulders. Must be able to push and pull up to 125 pounds Must be able to reach, bend, twist, stoop, and stack. Must be able to work at a fast pace and in stressful situations. Must be willing to work long hours and any shiftDISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.